Casa Cielo Cancun
Location: Calle Cielo, Cancun, QROO, 77500, Cancun, MX
Star Rating: 3 Stars
Property Type: Guest houses
About this Property
Outdoor Pool and Terrace with Garden View
Guests can relax by the outdoor pool, soak up the sun on the terrace, and enjoy the peaceful garden view at Casa Cielo Cancun.
Convenience and Connectivity
From complimentary wireless internet access to a shared kitchen and laundry facilities, this guesthouse ensures a hassle-free and connected stay for all guests.
Individually Decorated Guestrooms with Private Pools
Stay in one of the 8 uniquely decorated guestrooms with private pools, flat-screen TVs, and modern amenities, offering a luxurious and comfortable retreat.
Book your centrally located stay at Casa Cielo Cancun now to enjoy the vibrant surroundings and convenient amenities during your Cancun getaway.
Important Information
- Pool access available from 7:00 AM to 11:00 PM.
- One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
- Contactless check-in is available.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
Amenities & Facilities
- Health or beauty spa nearby
- Free WiFi
- Terrace
- Garden
- Luggage storage
- Street parking
- Wheelchair accessible
- Smoke-free property
- Ecotours nearby
- Tours/ticket assistance
- Airport transportation - pickup (surcharge)
- Beach shuttle (surcharge)
- Shared microwave
- Shared refrigerator
- Casino nearby
- Health or beauty spa nearby
- Coworking spaces
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Room, 1 King Bed, Pool Access
1 King Bed
Individually decorated room
Layout - Separate dining area
Relax - Private pool
Internet - Free WiFi
Entertainment - 45-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, microwave, shared/communal kitchen access, and toaster oven
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and shower or rainfall showerhead
Practical - Clothes dryer, window screens, and wardrobe or closet
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Private pool
- Wardrobe or closet
- Toaster
- Dining table
- Toilet paper
- Shampoo
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Weekly housekeeping provided
- Room and bed type depend on availability check-in
- Shared/communal kitchen access
- Dryer
- Bedsheets provided
- Blender
- Griddle
- Toaster oven
- Soap
- Window screens
- Freezer
-
Standard Room, 1 Double Bed, Ensuite
1 Double Bed
Individually decorated room
Layout - Separate dining area
Relax - Private pool
Internet - Free WiFi
Entertainment - 45-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, microwave, shared/communal kitchen access, and toaster oven
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and shower or rainfall showerhead
Practical - Clothes dryer, window screens, and wardrobe or closet
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Private pool
- Wardrobe or closet
- Toaster
- Dining table
- Toilet paper
- Shampoo
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Weekly housekeeping provided
- Shared/communal kitchen access
- Dryer
- Bedsheets provided
- Blender
- Griddle
- Toaster oven
- Soap
- Window screens
- Freezer
-
Room, 1 Queen Bed with Sofa bed, Ensuite, Pool View
1 Queen Bed and 1 Twin Sofa Bed
Located on the ground floor with pool views
Layout - Separate dining area
Relax - Private pool
Internet - Free WiFi
Entertainment - 45-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, microwave, shared/communal kitchen access, and toaster oven
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and shower or rainfall showerhead
Practical - Clothes dryer, window screens, and wardrobe or closet
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Private pool
- Wardrobe or closet
- Toaster
- Dining table
- Toilet paper
- Shampoo
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Weekly housekeeping provided
- Shared/communal kitchen access
- Dryer
- Bedsheets provided
- Blender
- Griddle
- Toaster oven
- Soap
- Window screens
- Freezer
- Location - ground floor
-
Standard Room, 1 Double Bed, Private Bathroom
1 Double Bed
Individually decorated room
Layout - Separate dining area
Relax - Private pool
Internet - Free WiFi
Entertainment - 45-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, microwave, shared/communal kitchen access, and toaster oven
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and shower or rainfall showerhead
Practical - Clothes dryer, window screens, and wardrobe or closet
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Private pool
- Wardrobe or closet
- Toaster
- Dining table
- Toilet paper
- Shampoo
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Weekly housekeeping provided
- Shared/communal kitchen access
- Dryer
- Bedsheets provided
- Blender
- Griddle
- Toaster oven
- Soap
- Window screens
- Freezer
Guest Reviews
- Tania Libertad (4/5): - El wc ni tenía agua y el wifi se fue toda el día queríamos ver una peli y no pudimls
- Joy (8/5): - Does not allow eating in room but kitchen space was not clean/unusable, out of the way and inconvenient (almost dangerous stair access) to get to from room especially in the rain. No filtered water available. Shower pressure needed to be turned up; it was basically a heavy drip. Our room was #4 outside of main entrance and reception area, so we heard everyone coming and going all hours of the day and night.
- Tulay (2/5): - After a delayed flight. I make it to Casa Cielo in the evening to find out that the property wants me to pay the hotel stay in cash even though I had paid it in full to Expedia. I explained that it has already been paid in full and didn’t have cash on me. The property even offered to drive me to an atm. So inconvenient I had to book a hotel last minute.
- Verified traveler (6/5): - It was $50/night and we got what we paid for. Dingy/cracked walls where there had been leaks, rusty shower head, had to call someone to check us in, which felt a bit sketchy. This is more a hostel than a hotel.
- Omar Manuel (10/5): - Muy bonito y seguro el lugar
- Joaquin (2/5): - I made a reservation a month ahead of my arrival at Casa Cielo through Expedia. When I arrived, there was no one to help at the front desk. I contacted the number provided with the property and no one answered my phone call. I then sent them a message through Whatsapp to the same number provided on Expedia. The person on the other end of the message answered and stated they no longer work through Expedia. They just told me to contact Expedia to get a refund. The administration was not helpful during the situation. This happened on 11/27/23. If you are going to book with Casa Cielo I recommend calling and confirming ahead of time or avoid them through Expedia.
- juan (2/5): - Realice la reserva y cuando llegue no tenían la información y tampoco había habitaciones disponibles, muy mal servicio
- Michael (10/5): - I was there march 1st to 8th. It is literally the first rental that looks exactly like the pictures. Street view is outdated, the property outside has been updated and looks great. Only problem was ,no refrigerator in the room.
- Gerardo (6/5): - En el cuarto 8 nunca nos llegó el internet, ni en nuestros dispositivos ni en la propia tele del cuarto, al momento de reportarlo solo nos dijeron que reiniciáramos los dispositivos pero nunca revisaron el wifi ni nos ayudaron a solucionarlo. Solo nos dejaron una botella de shampoo usada y un papel de baño ya empezado.
- Gildardo García (2/5): - N respetaron la reservación de las dos habitaciones
- Krista (10/5): - Un lugar muy tranquilo
- Emanuel (8/5): Good place to stay in a central area of Cancun - The communication with the staff was easy and they helped with Tipps and offers to anything you like to do in Cancun and around, very recommendable!!
- Cliente (2/5): - Me confirman una habitación y estaban sobre vendidas , me mandaron a una habitación horrible ! Nada que ver ! Parecía un motel barato. Me mandaron al hotel Olimpo y ahí estaban mandando a más de su gente que venía llegando ! Pésimo !
- NICOLAS (4/5): Pesimo - Lugar con cucarachas en la habitación, sin televisión, una de las camas sin colcha ni almohadas, difícil localizarla ya que no cuenta con anuncio exterior.
- Valentina (8/5): Comfortable - I've been here a couple of times and it has been a good experience and I will recommend this hotel to my friends and family.
- Miguel (10/5): - Excelente servicio muy agradable
- José (10/5): Muy buen hospedaje - El lugar muy tranquilo, la habitación muy cómoda, la ubicación excelente
- Verified traveler (10/5): - Great owner, nice rooms, we had 3 rooms, close to everything!
- Josefa (4/5): - Since I traveled by myself I switched to another place.
- Anonymous (4/5): - Despite pleasant, clean and modern-style facilities
- douglas (10/5): - Everything was excellent but it would have been more comfortable with a/c in the tv room. I would return again
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