New Palace Hotel

Location: 17, Soliman El Halaby St, From Emad El Din St, Cairo, eg

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• BBQ facilities
• Lift / Elevator
• Tour desk
• Car hire
• Currency exchange
• Shared lounge/TV area
• Shuttle service (additional charge)
• Shared kitchen
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Thermometers for guests provided by property
• Mobile app for room service
• Front desk (limited hours)
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Double or Twin Room

  1 Queen Bed OR 2 Twin Beds

  Internet - Free WiFi

  Entertainment - Flat-screen TV with satellite channels

  Food & Drink - Mini-fridge and 24-hour room service

  Bathroom - Private bathroom, a bidet, and a shower

  Practical - Desk

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Satellite channels
  • Bidet
  • Daily housekeeping
  • Room service (24 hours)
  • Free WiFi

• Standard Single Room

  Featuring a balcony, this air-conditioned room comes with a satellite and cable TV, a mini-bar and a private bathroom.

  Max Occupancy: 2 (1 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Toilet
  • Washing machine
  • Private bathroom
  • Shared toilet
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Bidet
  • Cleaning products
  • Terrace
  • Outdoor dining area
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Body soap
  • Hypoallergenic pillow
  • Accessible by lift
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Double Room

  Featuring a balcony, this air-conditioned room comes with a satellite and cable TV, a mini-bar and a private bathroom.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Toilet
  • Washing machine
  • Private bathroom
  • Shared toilet
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Bidet
  • Cleaning products
  • Terrace
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Body soap
  • Hypoallergenic pillow
  • Accessible by lift
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Triple Room

  Featuring a balcony, this air-conditioned room comes with a satellite and cable TV, a mini-bar and a private bathroom.

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Toilet
  • Washing machine
  • Private bathroom
  • Shared toilet
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Bidet
  • Cleaning products
  • Terrace
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Body soap
  • Hypoallergenic pillow
  • Accessible by lift
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Quadruple Room

  Featuring a balcony, this air-conditioned room comes with a satellite and cable TV, a mini-bar and a private bathroom.

  Max Occupancy: 5 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Toilet
  • Washing machine
  • Private bathroom
  • Shared toilet
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Bidet
  • Cleaning products
  • Terrace
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Body soap
  • Hypoallergenic pillow
  • Accessible by lift
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Mohamed Lotfi (8/5): -
• Harrir (9/5): -
• Ghada (9/5): - Everything is good وجود الحمام ك جزء مأخوذ من الغرفه والسقف غير مغطى والباب غير محكم مما يجعله مزعج أثناء دخول احد والآخر نايم
• Filippo (4/5): - Camera grande e bagno accettabile Personale poco cortese, non predisposto verso il cliente, non accoglienti
• Ramzi (6/5): -
• Marco (10/5): -
• mahmoud (8/5): great value for money and good stuff -
• Gad Elrab (6/5): -
• FLORENCE (7/5): Conforme à notre attente - L’emplacement . Le rapport qualité /prix
• Ilse (7/5): - De locatie is top en de wifi werkte supergoed. Het personeel is heel behulpzaam en wil het je goed naar de zin maken. Voor deze prijs kan je geen luxe verwachten, maar de kamers zijn ruim, de wifi was top en het personeel dus heel vriendelijk.
• Nelson (10/5): - Meilleur endroit pour dormir au Caire selon moi.
• BER ES (9/5): Muy buena ubicación y servicio - El alojamiento tiene una ubicación fantástica, muy céntrico. El personal fue muy atento conmigo. La habitación amplia con terraza y disponía de nevera y el agua bien caliente. Estuve en Ramadán y me prepararon el desayuno para llevar.
• Feriel (10/5): Top - Personnels gentils qui ont accepté de garder nos affaires bien au chaud ! merci
• Reham (9/5): -
• Amr (9/5): - تعاون الفريق و جمال الموقع
• DrAhmedElFeky (9/5): إقامة هادئة و راحة و الموقع مميز قريب من كل الخدمات -
• Mohammad Hassn M (9/5): -
• Rashid (8/5): -
• Antoine (1/5): New Palace ? Le seul palais ou le roi c'est la poussière... - L'emplacement était correct plutôt proche des lieux touristiques à visiter, le lit était plutôt confortable À fuir absolument ! Hôtel vétuste et sale, rien ne correspond à l’annonce. Personnel incompétent, ne parle pas anglais et totalement désagréable. Si vous ne réclamez rien, vous n’aurez rien (pas de serviettes, pas de shampoing). Et quand on vous donne des serviettes, elles sont tellement usées qu’on se demande si ce ne sont pas celles oubliées par le client précédent… Chambres poussiéreuses, mobilier cassé, armoire avec des mouchoirs usagés, salle de bain immonde sans rideau de douche. Clim défectueuse qui fuit… sur le lit ! Petit-déjeuner ? Une blague. Aucun choix, aucune boisson proposée, et pas de café disponible alors qu’il est inclus ! Nous avons dû acheter notre propre café soluble. Quand nous avons demandé de l’eau chaude pour l’utiliser, le « responsable » a exigé 30 EGP par personne pour… de l’eau chaude ! Après négociation, il a accepté… puis est reparti fumer devant la télé dans la salle commune, privatisant le seul ventilateur (voir photo ci-dessous ne pas s'y méprendre ce n'est pas un client c'est bel et bien l'employé). Paiement uniquement en cash avec un taux d’arnaque, vous payez plus que le prix affiché. Bref, hôtel malhonnête, sale et sans service. Du jamais vu. English version : Absolutely to avoid! The hotel is run-down and dirty, nothing matches the description. Staff are incompetent, don’t speak a word of English, and are completely unfriendly. If you don’t ask for things, you simply won’t get them (no towels, no shampoo). And when they finally give you towels, they’re so worn out you wonder if they were left behind by the previous guest… Rooms are dusty, furniture is broken, the wardrobe had used tissues inside, and the bathroom is filthy with no shower curtain. The AC barely works and leaks… directly onto the bed! Breakfast? A joke. No choice, no drinks offered, and no coffee available even though it’s included! We had to buy our own instant coffee.
• ساجد (1/5): - موقع الفندق فقط والعاملين جيدين الي حد ما كل شي سئ من نظافة وجدران وحمامات واسانسير
• Slama (10/5): -
• Moustafa (10/5): -
• Alghamdi (7/5): -
• Kazi (5/5): Passable - Breakfast was not good. there was problem with cleanliness.
• Marian (8/5): Comfortable hostel in a good area - Large and clean room in a very good area, close of Khan el Khalil Bazar. We have spent only one night but everything was ok. Good money value The bathroom can be improved
• Heidi (6/5): Pleasant - Room was clean and had air-conditioning. I chose this hotel because I didn't need to prepay. There was no WiFi, even though it was listed under amenities. Restaurant was non-functional and the free breakfast was not available to me as I had to check out early to reach my appointment. The sprayer in the bathroom was not working properly.
• Fadi (7/5): Good -
• Basem (7/5): Good -
• Rashid (8/5): Very good -
• Alshagrouni (6/5): Pleasant -
• Sallam (10/5): Exceptional - The place is very good. The people are very respectful. They always care about making me happy.
• Ayoub (8/5): Very good - The room was clean and tidy, with a great view and a lovely balcony
• امين (10/5): Exceptional - The place is very nice, the staff are very helpful, the rooms are clean and good, and there is value for the price.
• Ahmed (10/5): Sure will come back - Nice location,very friendly staff, clean room and i really enjoyed accommodation sure will come back -
• Hani (5/5): Good but not met expectations - A night to forget
• Adel (10/5): Excellent - I arrived very early morning they allowed me to check in and I got my room had a good warm shower,,,took nice breakfast and everyone was meeting with a smile,,,very closed to all shopping areas ,,,nice place and friendly staff Nothing
• Mostafa (6/5): Pleasant -
• Lachonce (7/5): Good -
• Rashid (5/5): Small adjustments and improvement COULD be really appreciated and will add value - Location, smooth checkin & checkout and maybe price 1-Room Comfort: The room is very cold, and the heating is insufficient cause the carpet is quite small and does not provide enough warmth can we add more carpets or make it larger 2. Internet Connectivity: The Wi-Fi signal is weak in rooms, causing frequent disconnections while working on my laptop. It would be helpful to improve the signal strength. 3. Breakfast Inclusion: My booking includes breakfast, but I was not informed on how to access it. No staff member guided me or provided any details. 4. Housekeeping Service: The housekeeping team has not been regularly checking if I need cleaning or trash removal
• Ariunzaya (1/5): Bad -
• Mohamed (3/5): Poor -
• Ruth (9/5): Superb - Fantastic location just a minute walk to the pyramids tickets and entrance and amazing views from the roof top. Breakfast was filling abd tasty. Staff were very friendly and welcoming. Bed was very comfortable, and room was very clean. Nice to have a fridge, kettle and tea varieties The name on the signage is different to what it is called on here so it was confusing to know if I had the right place.
• Mohamed (10/5): Exceptional - Friendly cooperative staff
• Mohamed (5/5): Passable -
• Helmy (1/5): Bad -
• Esteban Alonso Munoz (2/5): - The place was not anything liked the one in the add. Place was super difficult to find, no locals knew about it. Once we arrived the place was dirty, old, unsafe, the shower had to curtain at all. Worst experience ever and Expedia did nothing.
• Hany (10/5): Exceptional - It Was great stayed! Great location , Clean Room, Hot shower, Friendly staff. Highly recommend to any Traveler's looking for great place to stay in Cairo. All it was excellent.
• Dudhela (8/5): Very close to the markets in Cairo! - We had not stayed a night in the room but good for money what they are charging. Location in the heart of Cairo. All markets are very close to this property. We can go by walk without any problems. The hotel starts from 6th floor but the rest of the building is like a Zombie building!! No one moves around and it's an old building but good condition. Cleanliness we can give 4 out of 10. Staff was very nice & helpful.
• Mohannad (7/5): A very good place for it's price tag - I liked the building and the view so much The price was really good and the facilities were very acceptable -The noise The walls are very thin you could hear people arguing in the next rooms -The private bathroom is within the room itself
• Bartłomiej (8/5): Cool place - It was nice, the location is very good and price was awesome It was not clean , it’s and Old place but in general was ok.
• Hany (1/5): The worst hotel i visited in my hole life - Nothing Everything was so bad
• Maciej (6/5): Good localisation, and nothing more - Localisation in the center od downtown Cairo, close to restaurants and Egipt Museum, and shishabars, very helpful staff Lack of soundproof, big gap between Doors and door frame, which was making closing hard, and also you we're not sure its really closed, lack of curtain under shower, all bulding od very dirty and need maintance
• Til (7/5): Good -
• Mohammed (10/5): Exceptional -
• Fahad (6/5): Pleasant -
• Agnė (7/5): Good -
• Puura (3/5): Poor - -they found a taxi to get us from the airport -the localisation -big and confortable beds -musquitos -not clean -the toilet door doesn't lock -they invented +10€ for the price
• Malcolm (10/5): a good stay - For the third times i ve been to the new palace hotel...everything was allright...a helpful staff...a celan rooms...good cafeteria and restaurant.. .Note that the staff is very professional and always smiling ...the hotel is close to what you re looking for..market...place of tahrir...cairo tower etc So!!! I would come back to it. Do the same ..you ll be satified. Thanks for all. Nothing at all
• Murtuza (6/5): Pleasant -
• Edward (10/5): - Mr. Ahmed took good care of us and set up an excellent itinerary whereby everyday, there was something to do. Highly recommend his service to anyone that is travelling to Egypt. Will be back
• Md (5/5): Just finished my stay anyway. - Reception is good and try to give serve their best. Reception floor room is good compared to value but top floor is absolutely worst.
• Veronique (3/5): Poor -
• Deyab Mohamed Abdelaziz abdelraouf (10/5): - Bien
• Maurice (7/5): Very pleasant - Friendly Noisy
• M (8/5): Very good -
• Saleh (7/5): It was long staying and the staff was friendly - It’s near Ahmad orabi metro station The staff were good .. Restaurant
• Samar (10/5): Exceptional - Marwa is very helpful & friendly The whole staff are nice people too Nice location & breathy room
• Hussam (8/5): Very good -
• Mahmoud (9/5): Superb -
• Omar (7/5): Great affordable option for a downtown hotel. - Staff were amazing, room was old but clean, and check in and check out were super easy and smooth. Rooms do need refurbishment but main facilities were working well. Hot water didn't work on the last day. Breakfast was so basic so it could be better.
• Wajeh M K (10/5): - Super perfect
• Cupo (6/5): Pleasant -
• Wajeh M K (10/5): - Perfect
• Mohammad (5/5): Improvements, Renewals would bring more costomers - Friendly staff ONLY Bad WiFi@ the section of Rooms#700-703, need renew mattresses& toilets and Refurbishments for old rooms.
• Mohammad (5/5): Passable -
• Abi (2/5): Very poor -
• Mohamed (8/5): Very good - The location is just in Cairo down town, very near to Nile river, Egyptian museum, Al Ahli exchange, Banks Restaurants, photo Studios, clinics and metro station is just 3 minutes walk that can take you anywhere in Cairo. I really felt I was connected with everywhere I want to go and if you want to compare the money value it was the best in price and money value in comparison to other category of cost saving hotels or hostels. Unlike other hotel I personally visited to have a look ,I can say the photos on booking.com for New Palace hotel are - almost - real. Stay in New palace Hotel, save your money. Just a bit old though it is the case for the entire down town area.
• Abd (6/5): Pleasant -
• Mahmoud (10/5): Exceptional -
• Mahmoud (10/5): Exceptional -
• Fekry (5/5): Passable - Only location High money but equivalent with value Poor housekeeping Poor brackfast No boiler inside room
• Mohammad (10/5): Exceptional -
• Mohammad (10/5): Exceptional -
• Khaled (8/5): Very good -
• Emad (8/5): - Var bra och bekväm
• Mohammad (5/5): Modernization, Toilets renewals and WiFi improvements would bring New Customers? - Hotel’s staff& location became my second home@ Egypt. Wi Fi is very bad, general refurbishment is needed for 7th floor, toilets need to renewed.
• Adham (10/5): Exceptional -
• Owoso (8/5): Very good -
• Ooxix (1/5): Bad -
• Nadia (10/5): Exceptional - The rooms are big and comfortable and clean The staff are very helpful and friendly
• Nasma (9/5): Superb - Quite and neat hotel. The sttaf are polite and cooperative. The location is perfect in the middle of the wonderful downtown streats. It was such an amazing experience 🌷
• Rianne (10/5): - I felt safe and comfortable in this hotel. And would come back surely
• Rianne (10/5): - I felt really comfortable staying here, will be back soon.
• Rashid (8/5): Generally 7 out of 10 - Staff , comfortable , view , price Non exist room service
• Mohamed (7/5): Good -
• Nicolay (4/5): Okay for just 2 days - Location Worn out and dirty. The breakfast is poor and very slow coming. Wouldn’t recommend for more than 2 days. The boiler of our room was also covering next door room and the hot water wasn’t working at all times. Very smelly of gas. They had to change the room as it was not suitable. They offer airport pick up service for 12$ which is okay for the average rates there. On the way back to the airpor you can book uber for just 5$ including 50egp for airport dropoff fee.
• Sandra-traveller (9/5): Nice and clean Hotel located in Old Town - Ahmed and all the staff at New Hotel Palace (Sami, Hend, Salal, the guy serving breakfast, Ayman... and many more) made me feel like one more of their family, helping me with logistics, giving me superb recommendations, and useful advice. The hotel has a nice old-style vibe that captivated me. The rooms are spacious, clean, and the beds very comfortable. Don't miss the great views from the restaurant! Once again, thank you for everything. When I go back to Cairo, I will definitely stay here again!
• Karim (7/5): Good -
• Elgohary (9/5): Superb -
• Walid (8/5): Very good -

Photos