Hotel Blue Star Cancun

Name: Hotel Blue Star Cancun
Address: Av Palenque #102 SM 26 MZ 20 LT 70, Cancún, mx

Location: Av Palenque #102 SM 26 MZ 20 LT 70, Cancún, mx

Star Rating: 7.7 Stars

Property Type: Hotels

About this Property

Centrally Located Luxury in Cancún

Modern Comforts: Hotel Blue Star Cancun offers air-conditioned rooms with free WiFi, flat-screen TVs, and private bathrooms. Enjoy the convenience of a coffee machine, balcony, and city views in select rooms, along with a safety deposit box for your valuables.

Relax and Unwind: Indulge in the hotel's hot tub, dine at the on-site restaurant, or unwind on the terrace overlooking the bustling city. The shared lounge provides a cozy space to socialize, while room service and a 24-hour front desk cater to your every need.

Convenient Amenities: Start your day with a continental breakfast before exploring nearby attractions like Beto Avila Stadium and Cancun Bus Station. With free private parking and a paid airport shuttle service, your stay at Hotel Blue Star Cancun promises both luxury and convenience.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Ironing service
Hot tub/Jacuzzi
Solarium
Private check-in/check-out
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Evening entertainment
Adult only
Public Bath
Outdoor furniture
Fruits
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
CCTV outside property
Process in place to check health of guests
Security alarm
Key card access
Mobile app for room service
ATM/banking
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Free pool cabanas
Pool sun loungers
Offsite parking discounted rates available
Spa tub (surcharge)
Internet access
Housekeeping on request
Wine release events
Exercise/lap pool
Swimming nearby
Guest education on local ecosystems and culture
Pool toys
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

King Suite with Spa Bath

Guests will have a special experience as this suite offers a rooftop pool, a hot tub and a spa bath. Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a terrace with city views, this suite also provides a mini-bar and a flat-screen TV with streaming services. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Fan
- Toilet
- Private bathroom
- Additional toilet
- Private entrance
- Tile/marble floor
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Cleaning products
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Books, DVDs, or music for children
- Rooftop pool
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Adapter
- Smoke alarm
- Fire extinguisher
- Key card access
Superior Double or Twin Room

This twin/double room features a rooftop pool. Providing free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned twin/double room provides a flat-screen TV with cable channels, a private entrance, a mini-bar, a tea and coffee maker as well as an inner courtyard view. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Fan
- Toilet
- Private bathroom
- Additional toilet
- Private entrance
- Tile/marble floor
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Cleaning products
- Additional bathroom
- Coffee machine
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Books, DVDs, or music for children
- Rooftop pool
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Socket near the bed
- Adapter
- Smoke alarm
- Fire extinguisher
- Key card access
Deluxe Room

1 King Bed
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 40-inch TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and wardrobe or closet
Comfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days

Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Standard Double Room

2 Double Beds
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 40-inch TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and wardrobe or closet
Comfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days

Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Standard Queen Room with Two Queen Beds

The rooftop pool is a top feature of this twin room. This air-conditioned twin room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Fan
- Toilet
- Private bathroom
- Additional toilet
- Private entrance
- Tile/marble floor
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Cleaning products
- Additional bathroom
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Books, DVDs, or music for children
- Rooftop pool
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Socket near the bed
- Adapter
- Smoke alarm
- Fire extinguisher
- Key card access

Guest Reviews

Ana (10/5): - Buena localizacion El mantenimiento
guylene (8/5): - Le lit super confortable et la clim silencieuse. Le personnel est sympathique. Ils exigent des frais de 100 pesos à l’arrivée en plus du prix de la chambre .
Maicol Andrés (8/5): Un bonito lugar para una estadía corta - Un lugar bien ubicado, en el centro de cancún, eso nos gustó mucho Había un poco de olor a humedad, lo que me alcanzó a afectar porque tengo problemas respiratorios.
Jazmin (2/5): Nada Recomendable - Solo la ubicación Después de que hizo el cobro con tarjeta donde incluía impuestos y demás todavía nos cobraron 100 pesos lo cual se me hizo un abuso, no tenía papel sanitario la habitación, había cucarachas, no cerraba la puerta bien. Y había mucho ruido en la madrugada. Sinceramente No lo recomiendo.
Vinicius (7/5): -
Marilyn Stephanie (9/5): - El estilo de decoración Las camas, son muy incómodas
Marina931 (8/5): - Le personnel adorable Pour le petit déjeuner les oeufs sont en supplément (uniquement plain beurre confiture et fruits inclus) La piscine était en rénovation lors de notre séjour
Marina931 (8/5): - Le personnel adorable Pour le petit déjeuner les oeufs sont en supplément (uniquement plain beurre confiture et fruits inclus) L'eau de la piscine était sale malgré la rénovation
Fabienne (8/5): - Bon rapport qualité prix. Aurait besoin d'un rafraîchissement surtout la piscine.
Mathias Ekström (6/5): - Rengøringen på værelset var god. Den inkluderede morgenmad havde et meget begrænset udvalg. Poolen var beskidt og så ikke ud til at være i drift. Håndvasken på værelset manglede et stykke, som var knækket af. Vinduet i badeværelset kunne ikke låses/lukkes korrekt.
Vilar (9/5): -
de Leon (10/5): - The staff is amazing, front desk staff are very kind and friendly, same with housekeeping and breakfast attendand, this is my 2nd time in this hotel. It's a small 14 rooms hotel but very comfortable and really good customer service. I think they have to explore something else in the swimming pool area, with music and some one at the bar, it's my recommendation to give more live to this amazing place
Lia Lis (3/5): - La pileta aunque estaba sucia en los días q estuve no la vi limpiarla El ruido ... había en las noches q estuve gente que alquilaba al parecer unos salones y a la madrugada riéndose y gritando en el patio del hotel ...una falta fe respeto .... los conserjes eran al parecer muy amigos de esta gente ..entonces ningún tipo de reclamos
De Luna (10/5): - Buenas ubicación., atención. Limpieza
Martine (5/5): -
Victoria (7/5): - El jacuzzi y todo el espacio muy comodo Estaba rota una cortina donde tenía buena vista y no lo solucionaron el el momento
Michael (7/5): -
felipe (9/5): Plomero - Toda la avitacion bien 👍 En el baño todo el dia había una gotera de agua que venia del techo estas sentado en la tasa del baño y te cae la gota de agua es molestoso
Gabriela (4/5): Bof - L’emplacement était bien . La porte ne se fermait pas . La fenêtre de la douche donnait sur la douche de la piscine. La chambre puait le moisi ….
NADEJE (7/5): - Bien situé en centre ville, à proximité de restaurants et commerces. Assez tranquille Le lavabo dans la chambre, la porte vitrée des toilettes, pas de quoi suspendre les habits, petit déjeuner très basique (si on ne paye pas de supplémént)
Eliezer (10/5): - La localización limpieza y el buen servicio El desayuno es continental pero puedes pedir que te preparen cosas 3xtra
arnaud (3/5): - Très bruyant. Eau chaude inexistante, pas de pression d'eau.
Céline (6/5): Moyen - Bien pour une nuit Les lits queen size annoncés n’en sont pas. Pas de pression ni d’eau chaude dans la douche. Diversité du petit dej, en dehors des toasts tout est payant. Pas testé mais le sol de la piscine est à refaire.
oLUBIYI (7/5): Enjoyable.A serene environment. - Good service;in particular the pattern of the fruits served. Direct attention to guests.
enzo bernal (8/5): -
Pierre (9/5): -
Oscar (10/5): -
Noe (9/5): -
Jannie (8/5): -
Jorge (1/5): Cero calidad en el app me ofrecían frío bar secadora , cafetera y nada de eso tenía le reclame - Desayuno pésimo , no ofrecen nada bueno solo tostadas y mantequillas , y el resto te cobran . La señora de recepción es una mala gracia me cobró por mantenimiento de playa 90 pesos por día pagué más de 600 le pedí recibo se molestó que no dan recibo y ami nunca me dijeron que tenía que pagar más además ahí ni plata hay , es un abuso pero ella como trabajadora es pésima . Baños con hongo las paredes, no subía el agua al taza del baño, no cambiaban las sábanas , hilos a humedad el cuarto , fue terrible estar ahí esa cama hacía doler la espalda , sábanas con hueco …. FATAL
Jhonatan (10/5): -
Luis Eduardo (10/5): -
Juanita (9/5): - El hotel estaba siempre limpio, el personal fue muy amable con mi familia, está a 8 minutos caminando de la parada de autobús que va a zona hotelera y está en una zona bastante tranquila.
jean claude (10/5): - petit hotel tres agreable.,tres propre,bien tenue bon rapport qualite prix rien
Craig (10/5): Got to see the New Year’s Eve fireworks from the balcony. Away from the beaches but great place downtown. -
Vania (7/5): - Amabilidad del recepcionista y persona quien preparó el desayuno. Habitación limpia. Había hervidor y accesorios para degustar bebidas calientes. Mejorar la variedad en el desayuno.
Joe (6/5): - Comfortable bed Location General maintenance
Davila (4/5): muy mal servicio te cobran un impuesto de 100 pesos en efectivo al llegar según ellos - personal de recepción me cobro 90 pesos, que por impuestos, no había café en la habitación y ni un solo vaso de agua, siendo que en la propaganda la ofrecían. esos detalles echan a perder todo. ojala los mejoren, mi habitación tenia una gotera. que hubieran puesto una botella de agua y café como lo prometieron, por que cobran 100 pesos de mas ?
frederic (5/5): -
Karla (10/5): -
Sandra (5/5): Juste pour un transit - Petit déjeuner simple Blatte dans salle de bain Clim bruyante Hôtel proche route bruyante
bruno (8/5): Calme et bon emplacement - L emplacement
Yaneth (4/5): -
Castañon Samano (7/5): - El área de alberca El estado de la iluminación y que no incluía lo necesario para usar el jacuzzi.
Jorge (10/5): - Muy buenas instalaciones
Monica (4/5): The value for accommodation doesn't match the service. - The location is good for most of the usual tours that are offered in Cancun. The bedrooms in general require urgent maintenance. Everything seems to be falling apart, and it has a mould smell. The breakfast is a joke - bread, instant coffee and cereal- are the only options.
Estanislao (10/5): -
Emilio (10/5): - Instalaciones limpias, habitaciones amplias, desayuno incluido. Las camas muy cómodas. Solo se fue la luz en la habitación que nos dieron, pero nos cambiaron a otra.
Stefan (7/5): -
Fernanda (9/5): - El precio la piscina El desayuno es muy limitado
Fernanda (9/5): -
Gustavo (8/5): - Muy buena opción
Jorge (8/5): -
Edurne (10/5): -
Eleonora Maria (8/5): Come appoggio pochi giorni prima della partenza può andare bene - Albergo confortevole, pulito e in buona posizione Lavandino del bagno rotto ma funzionante
Nancy Brenes (6/5): - Privacidad Desayuno no especifica que son 2 tostadas y fruta
jesus Amador (7/5): -
loretta (6/5): - Buona colazione. Lontano dalla spiaggia e un po' defilato dal centro. Buono per una notte a Cancun prima di partire per un giro . Qualche problema con gli scarichi del bagno.
monica (7/5): -
Juli (10/5): 10/ 10 el hotel - Todo! El hotel hermoso, cómodo ,limpio y la recepcionista cubana! Super amable!
Hernandez Cruz (9/5): - Exquisito buen sazón y buena ubicación céntrica. Solo dan 2 toallas, aunque sea otro huésped.
Armando (8/5): - Muy bonito el hotel, el trato excelente, solo un problema, el baño tenía un olor desagradable, y se tapaba el wc, se reportó, lo arreglaron, pero volvió a suceder.
Mery (9/5): linda - las habitaciones, la piscina urge mantenimiento por que corta los cristales ya se les estan cayendo. la piscina esta muy fea ya
Frey Antonio Rodríguez (7/5): - El cuarto y el desayuno Todo bien
Anneke (6/5): -
Julio Cesar (7/5): -
Gómez (10/5): GRATITUD POR EL SERVICIO DE TODO EL EQUIPO - La atencion excelénte de Normita quien organizaba las habitaciones y Cesitar en la cocina, muy atentos y amables se merece 5 * siempre infinitas gracias y un saludo para ellos, bendiciones para ellos. Nayely y Romeo en la Recepción muy atentos, amables y colaboradores, mi gratitud a ellos, me llevare un gran recuerdo de todo el equipo. Un poco de atencion en la ducha no salía buena agua para ducharse y en la griferia se tapa con facilidad. Su precentacion excelénte.
Snežana (9/5): -
Jose A. T. (10/5): - Todo muy bien
Verified traveler (6/5): Razoável custo-benefício - Funcionários atenciosos e prestativos. Quarto amplo e boas condições de limpeza. Cortesia de garrafas de água. Café da manhã incluso na estadia é bastante limitado: café, leite, toast (com manteiga e geleia), cereal, pratinho de frutas e refrescos de sabor de frutas. Problemas de manutenção como lâmpada queimada, água de degelo da geladeira e defeito no mecanismo de enchimento da caixa da descarga do toalete foram resolvidos tão logo notificados.
Thalia (8/5): - Instalaciones limpias
Janet (9/5): Superb -
Brandon (3/5): Good enough for one night for the price I wouldn't stay longer - Room had an ants infestation and smelled like sewage and humidity in the bathroom. Really stinky room.
IGEO (10/5): - todo estuvo muy bien
Alexander (9/5): Superb -
Lauren (7/5): Good -
Jan (8/5): Bra hotell - Medelmåttigt hotell lite utanför turist områdena i Cancun.
Alejandro (9/5): Superb -
Dominic (10/5): - Great little spot. We are in Mexico so just remember that over all. But for the price and the room (I had the one with the spa) super nice room and little view on the top. Nice place and around some location markets you can walk to. Staff are great too
Mark (7/5): Good -
María T. (6/5): - Al llegar la habitación no fue la esperada, ni tenía lo que ofrecía. Posteriormente me cambiaron, luego de dos noches, en lo que se desocupó la misma. Ahí sí me sentí a gusto y cómoda. La primera tenía el matress muy duro también.
Patricia (10/5): - Beautiful property, excellent staff, amazing room, fun setting, wonderful cook at the restaurant! Located in a neighborhood with busy traffic, but convenient walking distance to shopping and many food choices.
JAIRO (10/5): - Muy céntrico, habitaciones limpias, todo muy bien
Ajibade (10/5): Exceptional - Short stay 3days was awesome with good free breakfast!!!
Betti (7/5): Good -
Francois (7/5): Good - Water pressure needs adjustment. Staff was VERY friendly. Clean establishment. Affordable. Breakfast (above and beyond continental) was delicious and inespensive. I would recommend Blue Star!
Paul (10/5): Exceptional -
Norma (7/5): A pleasant, simple experience - The staff were kind I liked that the hotel is small with not a lot of people and no noise at night The room was spacious and clean The location was convenient Breakfast was poor No options for people with dietary needs No towels for the pool
Gordon (5/5): Passable -
Letitia (8/5): Great for a romantic evening - Charming boutique hotel in Cancun Centro. Very friendly staff. Free parking on premises was appreciated and also nice that they have an on-site restaurant/pizzeria. I did not try the buffet breakfast. Jacuzzi in the room is nice for a romantic evening and the bed was comfortable. There was no desk in the room in which I stayed, nor any place to put one. I should’ve checked more carefully when booking. Also in the morning I was awakened by traffic noise.
Aélia (6/5): Pleasant - The staff was really nice and the food was really good La cucaracha No pression in the shower and No hot water for our last 3 days, even if we tell the staff 2 times
juan (8/5): - Good communication
Judy (6/5): - Hotel is nice. Close to Mercado 28 can walk there. Restaurants in Mercado 28 good. Lots of traffic on road. Close to bus stops.
Mario (10/5): - Excelente hotel
Carlos (8/5): Da pra arrumar mais barato - O custo era interessante a localidade também interessante mas o café da manhã é fraque cimo. Minha estratégia foi usar esse hotel para fazer os passeios e não ficar muito nele, limpeza boa o quarto bom, banheiro bom mas o café precisa melhorar absurdamente. Eles vendem proteínas no café continental não tem proteínas. No mais o atendimento é bacana, a limpeza rola legal todo dia.
Lucia (8/5): Very good - Nice staff. Good value for the money and good food in the restaurant.
Judy (10/5): - Good breakfast. Mercado 28 close by.pits of souvenir.
Katarzyna (7/5): Good - Big room and free parking. Close to market Mould in a bathroom, broken sink, one dirty mug at the room and nothing else. You could hear everything and everyone.
Vishvant (1/5): Not comfortable - Staff Very old construction and not happy with the services in the hotel
Sasha (6/5): Comfortable local hotel. - I gotta say, the staff was great even though we communicated mostly through Google translate (my fault, I don't speak Spanish!) they lent towels for the beach, gave directions, and called a ride to the airport for us in the early morning. The room smelled really terrible. The smell of sewer came from the sink, and could not get rid of it. The location seemed more central to downtown, but was actually a 10 minute walk, so keep that in mind if booking.