The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Location: KM. 12.5 Blvd Kukulcan, Zona Hotelera, Cancun, QROO, 77500, Cancun, MX
Star Rating: 4 Stars
Property Type: Resorts
About this Property
Escape to a paradise where relaxation meets adventure at The Westin Lagunamar Ocean Resort Villas & Spa in Cancun.
Indulgent Spa Experience
Unwind at our full-service spa, offering a variety of massages, body treatments, and rejuvenating facials to melt your stress away.
Endless Recreational Amenities
Dive into luxury with 4 outdoor swimming pools and 4 hot tubs, or challenge yourself on our outdoor tennis courts. Enjoy complimentary Wi-Fi and concierge services to elevate your stay.
Gastronomic Delights
Savor local and international cuisines at our three exquisite restaurants, or relish room service for a cozy night in. Plus, start your day right with a delightful buffet breakfast available daily.
Don’t miss out on the ultimate getaway; book your unforgettable experience now!
Important Information
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Policies
Check-in: 04:00 PM - anytime
Check-out: 10:00 AM
Amenities & Facilities
- Full-service spa
- Parasailing nearby
- Comprehensive recycling policy
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Concierge service
- Wheelchair accessible
- Elevator
- ATM/banking
- Shopping on site
- Golfing nearby
- Snorkeling nearby
- Surfing/bodyboarding nearby
- Scuba diving nearby
- Water skiing nearby
- Breakfast available (surcharge)
- Multilingual staff
- Parasailing nearby
- Full-service spa
- Smoke-free property
- Pool umbrellas
- Golf lessons available nearby
- Grocery/convenience store
- Tours/ticket assistance
- Wheelchair accessible parking
- Braille or raised signage
- Waterslide
- Snack bar/deli
- Basketball on site
- Miniature golf on site
- Volleyball on site
- Free self parking
- Free valet parking
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- 24-hour fitness facilities
- Children's club (surcharge)
- Recycling
- Assistive listening devices in meeting rooms
- Wheelchair-accessible van parking
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Lifeguard on site
- Change of bed sheets (on request)
- Well-lit path to entrance
- Comprehensive recycling policy
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Villa, 1 Bedroom, Ocean View (Balcony)
1 King Bed and 1 Double Sofa Bed
740-sq-foot room, balcony with partial ocean views
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Washer/dryer, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request) and climate-controlled air conditioning
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Recycling bin
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Stovetop
- Dining table
- Transfer shower
- Room service (limited hours)
- Jetted bathtub
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of bed sheets (on request)
-
Villa, 1 Bedroom, Balcony (Oceanfront)
1 King Bed and 1 Double Sofa Bed
740-sq-foot room, balcony with ocean views
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Washer/dryer, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request) and climate-controlled air conditioning
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Recycling bin
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Stovetop
- Dining table
- Transfer shower
- Room service (limited hours)
- Jetted bathtub
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of bed sheets (on request)
-
Studio, 1 Queen Bed with Sofa bed, Ocean View (Balcony)
1 Queen Bed and 1 Double Sofa Bed
400-sq-foot room, balcony with partial ocean views
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Washer/dryer, safe, and iron/ironing board; cribs (free) available on request
Comfort - Fresh bed sheets (on request) and climate-controlled air conditioning
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Recycling bin
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Stovetop
- Transfer shower
- Room service (limited hours)
- Jetted bathtub
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of bed sheets (on request)
-
Studio, 1 Queen Bed with Sofa bed, Balcony (Oceanfront)
1 Queen Bed and 1 Double Sofa Bed
400-sq-foot room, balcony with ocean views
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Washer/dryer, safe, and iron/ironing board; cribs (free) available on request
Comfort - Fresh bed sheets (on request) and climate-controlled air conditioning
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Recycling bin
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Stovetop
- Transfer shower
- Room service (limited hours)
- Jetted bathtub
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of bed sheets (on request)
-
Villa, 2 Bedrooms, Balcony (Oceanfront)
2 Double Beds
1140-sq-foot room, balcony with ocean views
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Washer/dryer, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request) and climate-controlled air conditioning
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Recycling bin
Non-Smoking
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Stovetop
- Dining table
- Transfer shower
- Room service (limited hours)
- Jetted bathtub
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of bed sheets (on request)
-
Villa, 2 Bedrooms, Ocean View (Balcony)
2 Double Beds
1140-sq-foot room, balcony with partial sea views
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Washer/dryer, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request) and climate-controlled air conditioning
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Recycling bin
Non-Smoking
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Stovetop
- Dining table
- Transfer shower
- Room service (limited hours)
- Jetted bathtub
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of bed sheets (on request)
Guest Reviews
- Xinying (9/5): -
- Yang (10/5): -
- Adrienne (9/5): Beautiful resort, perfectly located across the road from shopping centre and positioned on the stunning Cancún beach. F - Beautiful resort with superb facilities. Staff trying to push time share . Would have liked additional scheduled activities.
- ana lia (9/5): Muy lindo todo - La ubicación es excelente y el área de playa y piscinas también. Las habitaciones son muy completas tienen todo lo necesario para una estadía larga en familia. Deberían tener más tumbonas en la playa, un poco mas de sombra y ofrecer alguna tarifa con desayuno incluido.
- עידו (10/5): -
- Ladina (8/5): Wooooow so schön - Sehr grosses schönes Hotel, riesige Poolanlage direkt beim Strand. Vor dem Hotel hat es ein einkaufshaus mit restaurants. Hat ein öventlichen Bus der immer wider bei der Haubtstrasse vor dem Hotel fährt Es hat kein Wasser im Zimmer. Ganzes Hotel strengstes Raucherverbot, es hat bei der Hotellobby 3 raucher Ecken. Ebenso ander Poolanlage & Strand strengstes Rauchverbot. Zimmer eher klein ausgefallen ClubAira mit Bus/Auto 7 Minuten weg In die Stadt Cancun ca. 15-20 minuten fahrt
- Claudia (9/5): -
- spiralb (8/5): Very nice! - Pools were nice. Clean. Not overcrowded or noisy. Big enough to lap swim in early pre-crowd hours. Not heavy party scene which I liked. Loved the kitchens and the ocean view. Helpful staff. Good seaweed management in sargasso season. Lifeguards. Lowkey but professional. Would definitely return.
- Jose (7/5): -
- Yang (9/5): stunning ocean views, excellent amenities, and convenient transit access, annoying timeshare invites - I absolutely loved the pools and jacuzzis at this hotel! Waking up every morning to a stunning ocean view from my room was pure happiness. Both the main bed and the sofa bed were comfortable. I also loved having a fully equipped kitchen with a dishwasher, washer, and dryer, which made my stay independent. Public transportation is highly accessible, with a bus stop right by the hotel entrance. There is also a mall right across the street; while it is nothing spectacular, it is highly convenient for grabbing dinner, getting ice cream, or hitting an ATM. The only downside was the timeshare sales card slipped under my door every morning disguised as a welcome gift. It was quite annoying, and management should explicitly ask guests if they want to opt into these sales pitches.
- Natalia (10/5): Loved the people! Beautiful hospitality!!! - The facilities! So beautiful and close to the mall as well. Amazing cocktails options and up to 3 happy hours in the afternoon and evening! Double beds instead of a couch and one bed
- Diana U. (9/5): - The location is great and the facilities are very nice. There are two pools at the resort and both are very nice, especially the infinity pool, with very warm water. The beach is also lovely and there are beach chairs and beach towels available everywhere. Our suite was clean and well equipped. Checkout is early (10:00am) but they do offer complimentary late checkout (12:00pm) if available. The checkin experience could have been better. We arrived early and we were told they were doing their best to give us our room early (they explicitly said our room was empty and being cleaned as we were checking in), given that the actual checkin time was at 4:00pm (quite late, usually it's 3:00pm as far as I know). In the end we were only given the room at 3:00pm and definitely not around 1:00pm as we were led to believe - I just wish they were more transparent during checkin, as we would have planned our day differently.
- liza (9/5): -
- Maria (9/5): - Excellent customer service. Great location too. None.
- aline (4/5): - La piscine Nous avons réservé pour 2 nuits. Le prix booking mentionnait les petits déjeuners inclus! Réservation pour 4 personnes, âge des enfants mentionnés à la réservation 14 et 16 ans! Arrivés sur place on nous dit que les déjeuners sont compris pour les enfants de -de 12ans! 2 déjeuners nous sont donc facturés en supplément, le 1er matin. Nous quittons l'hôtel tôt pour pouvoir prendre l’avion et nous ne prenons pas les déjeuners du 2eme matin. Nous pensions donc que les 2 déjeuners que nous avons dû payer en supplément ne nous seraient pas facturer puisque que nous avions inclus dans notre réservation 4 dejeuners( nous nous pensions 8, 2x 4 dejeuners). L'hôtel n’a pas voulu! Honteux
- Lia (2/5): -
- Guido (8/5): Bueno - Es bastante cómodo Nada
- AMANDA DE LA CARIDAD (9/5): Muy recomendable - Es un alojamiento muy completo, incluso cuando no tiene todo incluido. Las instalaciones son muy completa, tiene minigolf, mesa de Ping pong, un Starbucks propio.
- Ge (8/5): 体验不错，但是服务垃圾。 - 这家住宿地理位置和房间设施很好 服务一般。有一个服务人员好像有种族歧视，看见我们是中国人，一直在问我们英语好不好，其实他也没有什么事情要跟我们沟通，只是一味的问我们英语怎么样，让我非常不舒服。The service of this hotel is just so-so. There was a staff member who seemed to have racial discrimination. Seeing that we were Chinese, he kept asking us if we were good at English. In fact, he had nothing to communicate with us about. He just kept asking us about our English proficiency, which made me very uncomfortable.
- Yannick (5/5): -
- JULIETE MONTEIRO DE OLIVEIRA (10/5): Maravilhosa - Conforto Nada
- Kelly (10/5): Dias de calor super relaxantes - Estávamos de passagem e ficamos apenas dois dias, mas foi uma surpresa, depois descobri que era da rede Marriot. O quarto era completo, tinha de tudo, cozinha, lava roupa, banheira... Apesar de termos pego sargaço, o local tem piscinas e ambientes aconchegantes e a localização é ótima, perto de shoppings e supermercado. Nunca havíamos tido experiência com resort e se pudéssemos teríamos ficado mais, o café estava delicioso e para as demais refeições o hotel atendia super bem com valores interessantes. O ar condicionado e algumas máquinas do lado de fora faziam bastante barulho, então para dormir deixava apenas o ventilador para disfarçar, mas deu tudo certo.
- Evgeny (6/5): -
- Līva (9/5): -
- Shaked (10/5): -
- Katymontanez (2/5): DO NOT STAY HERE! - We stayed at The Westin Lagunamar Ocean Resort Villas & Spa expecting a high-end experience and got the exact opposite. We arrived late and asked for bottled water, and were told to just drink the sink water… in Mexico. That alone set the tone. I also repeatedly emailed our concierge for assistance and received no response whatsoever. Our room smelled like mold, and the sheets were damp. Housekeeping replaced them, but the odor and overall condition never improved. Not what you expect at this level. Then it got worse. We had two rooms, one at this hotel and one at a neighboring hotel where a large group of our family was staying. That other hotel requires wristbands, which we had, so security here assumed we didn’t belong, even though we had rooms at this property. At the pool, they approached us publicly and repeatedly questioned us, over and over, in front of everyone. No attempt to verify privately, no discretion, just standing over us and making a scene. It was humiliating. Then it happened again. While checking out, we crossed back onto this property to retrieve our luggage that they were holding. Security stopped us again and treated us like we were doing something wrong, only to confirm, once again, that we were legitimate guests. Two separate incidents. Same behavior. The level of aggression and lack of professionalism from security is completely out of control. This is not how paying guests should ever be treated. This wasn’t just a misunderstanding, it was a failure in how guests are handled, and it happened more than once. We will never stay here again.
- Elizabeth (9/5): Amazing hotel and location - The room was amazing and great sea view The direction guide, very hard to find the room and the hotel complex
- ROSA (7/5): -
- Tokuya (10/5): -
- christophe (10/5): Magique - Tout Les prix beaucoup plus chers qu ailleurs dans le Yucatan
- Franco Ramon (10/5): inmejorable - todo me pareció excelente, solo hubiese faltado la opción de All inclusive o Media pensión nada
- Igor (7/5): ok - overall facility and the pool WLAN did not work properly in the room and the LAN-Connection socket was defective. Despite reporting it to the reception, it was not repaired during our stay.
- Halit (9/5): Westin Lagunamar👍 - Hergün temizlik yapıldı. Odada ihtiyacımız olan herşey temin edildi. Güzel bir otel. Hiçbirşey
- Julien (6/5): - Son emplacement dans Cancún Il faut absolument fuir le bâtiment 12 qui se trouve proche des gros aérateurs Clim de l’hôtel d’à côté. Très difficile de dormir sereinement.
- Ayoub (10/5): Top top top - Top locatie
- Luz Maria (9/5): -
- Roadtrip091 (8/5): Very Good! - Terrific vacation with family. Clean and well kept resort right on the beach in Cancun. Its located directly across the road from a large mall with lots of shopping and eating options, including ice cream. Rooms were very nice, clean, and very comfortable. We loved the kitchen and the in-room laundry. Premium pool front lounge chairs were often hard to obtain but there are plenty of other lounge chairs available. Beach was excellent. Awesome sand and super clear water. Pools were nice, although a bit too warm for our liking. There was a grocery store a bit south of the resort where you could buy things if needed. Convenience stores were abundant and closer. Hotel has a very strong system of timeshare selling which was evident all around and throughout stay. We were asked 3 times in various ways to sit though a 90 minute presentation. We really enjoyed the various activities including the great gym, pickleball, and beach volleyball. The transportation to and from the hotel was easy and seamless. Just be prepared when you arrive at the airport that the first public area is mildly chaotic with lots of people trying to sell you things. The only downside was the resort food, although the buffet breakfast was very good. We found the pool drinks and other restaurant food to be sub-par. The sports bar food was less than desirable and the pool pizza was probably the worst pizza I've experienced.
- Turtl6 (10/5): Kids Club Fun - We had an absolutely wonderful experience at the Westin Kids Club thanks to the incredible staff—Jessica, Lizbeth, and Alejandra. They took such amazing care of our children during our stay that our girls asked to go back to the Kids Club every single day. The variety of daily activities kept our kids engaged and excited, but what truly stood out was how caring, attentive, and warm the staff members were. They made our children feel welcomed, safe, and genuinely happy. One of the most memorable moments was when the staff surprised our daughter for her birthday. They went above and beyond by making a piñata as part of an arts and crafts activity and even had a cake for her—and for us parents too! It was such an unexpected and thoughtful gesture, full of fun smiles and picture‑perfect memories. Thank you, Jessica, Lizbeth, and Alejandra, for creating such a special experience for our family. We can’t wait to come back!
- Jeannette (9/5): Great hotel! Amazing views - Nice property, great pools and very close to the beach
- Jay Bees (10/5): Beautiful restful resort in a great location - It is a very beautiful resort. The pools and beach access are exceptional. The staff were all wonderful and helpful. Everything was very clean and well kept. The location was very good for us nothing was too far away. The studio room with kitchenette, washer/dryer and soaker tub was very efficient. It was amazing how they got so much in one room without feeling crowded. For us the trademark "heavenly" bed was almost too soft ! There is a soft sell, nothing pushy, but you will be invited, in various ways, to listen to a 90 min presentation in exchange for perks/ points/ discounted excursions, just be aware..
- Lucie (8/5): -
- Vasilyeva (10/5): -
- Edna (10/5): Great location, views and beach - We enjoyed the location and the facilities of the Resort. Our room had a washer and dryer and kitchenette which made it really convenient to keep clothes clean and fresh as well as being able to save money on food by shopping at nearby supermarket and then making a meal at the hotel. Lots of restaurant options that are walking distance or a short bus ride away. The rooms were freshened up every day which is a big plus nowadays! The pools were kept very clean and having access to the beach was amazing. Staff was attentive and friendly and what I appreciated most was that no one tried to chase me around to tell me about time share promotions or other offers which has been the case at other places and can be frustrating. Overall, a great stay! We were very happy. We chose a room that had 1 Queen bed and 1 pull out sofa for our family of 4. The sofa bed was not the most comfortable but maybe next time we'll choose a room with 2 beds instead!
- N2557GRvictorc (10/5): Great location for a Cancun resort - This is the place. They had great rooms (although our beach view was obstructed) and an expansive pool and beachfront. The best part is the location, directly across from the mall with all the food options you ever need.
- Shafici (10/5): -
- victor (4/5): El personal muy servicial ,nuestra primera impresión al entrar a la habitación fue de humedad y olor - La ubicación El olor a humedad en la habitación y la discrepancia entre la vista prometida y la vista recibida desde las ventanas de la habitación
- Shafici (10/5): -
- Richard (10/5): -
- Benjamin (10/5): Exceeded expectations! - Amazing!!! Last minute booking 2 bedroom villa. Best pool. Best beach. Best location. Best value! Nothing
- Sarahi (10/5): My family and had an amazing time. The stuff was super nice and always willing to help. The cleanness of this property i - The property was amazing well maintained and exceptional location. Just amazing! We loved the pools and obviously the view was amazing. Everyone is was so nice and always willing to help! If you looking for a well maintained property this is it. The cleanness was amazing. Just an amazing experience!
- Alexander (8/5): -
- too_few_trips_1 (10/5): Large resort with huge pools and great beach - We spent one week in a one-bedroom unit. The resort is well run and the room was recently updated. The kitchen and laundry facilities all worked and met our needs. The room easily accommodated two people; the patio area was a bit smaller than I expected (compared to other timeshares in the extended Marriott family). The great plus of both the room and the patio was a closeup view of the neighboring Mayan ruin (as well as a grand view of the ocean). Even if you aren't overlooking the ruin, you should definitely pay it a visit! The resort offers two large pool areas, one with two separate pools and a water slide. People do reserve loungers in the areas of the poll with the best views early in the day (I was up one morning at 6:30, just as the sun was rising, and some were already claimed). We were always able to find loungers by the pool, but I imagine that there are times of the year when there aren't enough. The ones that remain often don't have umbrellas. I was always more successful in finding loungers with umbrellas or palapas on the beach. Food and drink can be ordered from the beach and there are lifeguards during the day. The resort offers many activities, including an on-site mini golf course. The on-property shop offers a good range of food and drinks as well as some prepared foods. It also stocks good breakfast rolls that seem to be fresh every day (for other food needs, there's a Soriana supermarket that is a about a 20 minute walk to the south on the road in front of the resort). My one complaint about the resort is that the on-site dining options, particularly in the evening, are minimal. There is one restaurant that offers different cuisine each night, sometimes as a buffet and sometimes with a menu, as well as a sports bar with food options. They are able to do this because of the many restaurants in the malls across the street (one directly across the street and one slightly to the north). The room service menu is basic and pricey. It would have been nice to have more evening food options on the property for a resort this size. The staff were universally friendly and helpful. The beach in front of the property is quite wide and only had modest amounts of seaweed when we visited in March. I was able to take lengthy walks both up and down the beach and realized how well positioned the Westin is for the quality of its beach.
- nancyandbrianf (10/5): Loved so much we bought another week! - The Westin Lagunamar Cancun was fantastic. Clearly a five star plus resort. We were treated like royalty. The concierge service is top notch. Our personal concierge was Karina and she did everything possible to make our trip the best. From Reservations, transportation, recommendations and care made us feel like we made a new friend. In a resort hosting thousands Karina addressed me by name each day. You
- Claudia (10/5): -
- chrisjC486JR (10/5): One of the best places that we come to. - I love this place. Everyone is helpful and friendly. The rooms are very nice and well equipped and comfortable. The service is excellent and the food…above par. Tonight we had the ribeye and lamb. Best lamb I have ever tasted. It was fork tender and seasoned perfectly. My husband said the ribeye was tended and very good.
- Terrance (10/5): - Everything was beautiful... Dunas bar and grill the food was overpriced and trash
- adrianpY1263VL (10/5): Best pool concierge ever! - This was my first time going, and I loved it! The staff is so helpful! I especially loved the pool concierge, Eduardo. My friend and I became friends with him and he was so kind and created a good personal connection with us! Get this man a raise! The food overall at the resort was excellent, and the rooms were clean. Loved it.
- dennisjcunningham (10/5): Wonderful vacation - Beautiful resort with incredible rooms - entire place is pristine. Everyone there is super friendly and helpful. Will return!
- Robyn (10/5): Beautiful pristine property with Ocean / Pool views! - Location, every room views, the ocean and the pool, it smells good, it’s extremely clean and tidy. All of the employees we saw from the grocery store in the basement to the Cleaning staff to all the pool concierge and waiters were absolutely friendly, charming and smiley. We come here often because of how clean it is and the four swimming pool pools are huge and right by the beach. Nothing!
- Līva (9/5): Great views, be ready for breakfast extra charges and non ocean view - Beautiful property with great beach area and nice sunrise, staff was nice although check in definitely took a while. Breakfast food was good Constantly feeling like you are trying to be kinda scammed- we booked 2 bedrooms (so 2 adjoining rooms with 2 separate room numbers originally saying to accomodate 8 people) for 4 people and we had to pay 50 usd every day for 2 extra breakfasts because we were told those were not included and they were booked only for 2 adults and 2 children. afterwards I also read that it was an issue for many. I’ve stayed in many different properties around the world and this is honestly a scam. If this was included in the price we would have paid it absolutely fine but why ask for this on top? Also booking an ocean view room and being given one on second floor with trees overshadowing the whole view was ridiculous. We were even told at the reception the ocean view means that you are direction wise positioned to the ocean, lol. I added the picture of the view. Thankful for the lovely manager that changed our room after further complaints
- Robyn (10/5): Fantastic experience, gorgeous resort, views and amenities! - We have come here many times because we love the full kitchens, one bedroom villas, with shower and huge jacuzzi tubs, balconies facing the pool and ocean. The staff is EXCELLENT! So solicitous, always smiling and friendly! They are always greeting us in the hallways, by the pool, setting up our towels ;) and ready for food and drink orders. This resort always smells amazing, has super clean, spacious bathrooms, a gorgeous gym, a small grocery store on site (so helpful!) The beach has lots of shade options with movable chairs, beach volleyball, yoga offerings outside daily, some games and fun activities. We love the palm trees everywhere and lizards that run around. Very, very excellent staff inside and outside the resort! Right across the street is an exceptional shopping mall with restaurants all along the bay, from casual to formal dining. Easy transportation around the area via uber, taxi or the red bus. It's about 30 minute from the airport. We had massages and treatments in the Heavenly Spa and the plastic sandals they require are very uncomfortable: they dig into the top of your foot. They are too cheap for the expensive prices we paid to be in the spa. Also, my massage therapist gave a very very average massage. My other family members had a better massage experience than I did. I was disappointed. I had 2 (5) minute massages on the shoulders done by the pool, a "sample" and both of those massage therapists were more talented, better use of fingers and knuckles than the gal who did mine.
- John (10/5): - This resort is fantastic. NOT for the party crowd. It's relaxing and peaceful with many, many amenities!
- cesaroU8133IF (10/5): Good experience at The Westin Lagunamar - This hotel is very nice and in a great location! Everyone is very attentive and friendly. My family enjoyed our stay at The Westin Lagunamar. We hope to be back one day. I will like to recognize our concierge Gerardo for taking very good care of us.
- 744troya (10/5): Westin cancun! Paradise - This is our 4th year in a row, we love this property. Super clean, incredible staff. William and Migual on the owners side pool waiters are absolutely incredible. Best service with a smile!!
- KareBea (10/5): Best Hotel Zone location in Cancun - This is our tenth year visiting the Westin Lagunamar. It's the best beachside resort with the most attentive service. Service Express staff immediately respond to requests for items (e.g. more toilet paper, kitchen towels) and then follow up with a call to confirm receipt. Pool concierges Javier, Vladimir, Lomeli really make us feel like family. The Fun Team aquacize is lead by Javier, Alejandro and Teresa and they make it fun and challenging each in their own way. Our personal concierge, Sergio greeted us upon arrival and Emma is also wonderful. The washrooms near the pools are spotless all the time - they must clean them hourly! Kudos to staff for the cleaning and polishing they do here non-stop. This time we had the most lovely view from top floor of Building 12 and it was very quiet. Year after year we feel like we are coming to our home away from home. One area of improvement would be to allow us a later check-out time than noon since our flight doesn't leave until 6 pm. I also suggest that the hotel post a sign on the water dispenser in the Owners' lounge to ask people not to fill their large water jugs and coffee pots from it. It really is meant for pool users to stay hydrated during the day.
- Sergey (6/5): - Отель на первой линии. Сначала взяли депозит 6000 песо, потом без предупреждения списали еще 8000. В отеле нет тапочек. Принесли по запросу. Персональный менеджер повел в номер неправильной дорогой. На пути попался носильщик который повел верной дорогой.
- Graciela Mabel (9/5): Estadía Cancuns premium - Excelente ubicación infraestructura y servicios y Atención personal increíble Nada
- Līva (6/5): - Kids water slide Long ceckins process. Took around 40 minutes ( and we was the only chatomers at night) Seaview room was with view to yard & construction.
- michfurnrep (10/5): My wife and I spent 4 wonderful days at the Westin. I must say the Restaurant and Bar staff along with activities team made the - Pedro and his team Freddie, Ernesto, Filipe and Webster do an fabulous job with their entire staff. The pool team kept our towels and beach chairs top notch. If you want a relaxing trip stay here,, my wife and I loved it.
- Neil (9/5): - It is a very clean and well maintained facility. Staff were all very friendly.
- X1306MRsherylc (10/5): Wonderful resort - I try to visit twice a year. My favorite resort in Mexico. I have come to know much of the staff. Edwardo has been great for 13 years. He is so attentive and friendly!
- 316geetag (4/5): Do not stay - not worth it - I stayed here with my friends from Feb 12-Feb 15 and would not recommend this place. You can pay a little more and get a much better experience somewhere else. When we were checked in the staff were rude and no one even offered to help with the bags to take them to the room (which is expected as a resort that claims to be 5-star). Throughout our trip there was constant miscommunication between staff and half were not well versed in what they have available and what they don’t. If you’re looking for a relaxing stay that’s worth the price I wouldn’t recommend staying here.
- Angellah2 (10/5): Highly recommend Westin Lagunamar - The Westin Lagunamar is a wonderful place to vacation. The hotel and grounds are immaculate. The pool bar staff (Jorge, Jonathan, Miguel, Luis, Williams, Alejandro and all) were amazing and super friendly. They made our stay enjoyable each day. Pedro and Edgar at the Oceana bar weee equally friendly and excellent bartenders. We had a great time and will be back.
- dantD6039DM (10/5): Exceptional vacation - Always an amazing vacation at lagoonamar! Williams, Jorge, and Miguel are amazing bartenders and are like family to us and really do a great job making you feel at home! And actually every staff member we encountered was always so inviting and helpful! Can’t wait to go back again!
- Carol (3/5): - A sad experience with Westin at the front desk, other than the front desk staffs, all are fine. Front desk staffs
- Daniel (9/5): Relaxing and great location - Food was great and plenty of variety All good
- robinhG6361XI (10/5): Viento is a treasure - We had a wonderful lunch at Viento and Felipe the manager was so engaging. He went above and beyond and said if we would like something not on the menu they could make it for us. We jumped at the chance and asked about our favorite dishes. He consulted with the chef Julio and agreed they could make the dishes for us. The next night we ate there again for my favorite dish, Chile En Nogada, and Julio did an amazing job! 2 nights later we ate there again for my husbands favorite dish and I asked Julio to surprise me with anything that included chorizo. Once again the meals were absolutely amazing and kept us from going off property to eat. Very smart on Felipe and Julio's part. While dining Felipe came over and talked to us again and we discussed tequila. He told us about the resort's night of tequila tasting which we missed. He once again went above and beyond and brought Victor over to talk to us breifly before he opened the new lobby bar. Later that night we went down to the bar and Victor treated us to a wonderful history lesson about tequila. It was wonderful.
- P6213DIfrankz (4/5): The food is overpriced and disappointing, though the facilities are well maintained - Nice hotel, but the food is overpriced and of poor quality. You are better off eating outside the property. I even got sick after eating a clam soup we ordered. Buen hotel, pero la comida es cara y de mala calidad. Es mejor comer fuera del hotel. Incluso me enfermé después de comer una sopa de almejas que pedimos.
- 819kevinu (10/5): Beautiful Week Away in Paradise! - We stayed at this resort for the first time in a 1-bedroom villa overlooking the Caribbean on the 5th floor. We had stayed previously at the other Westin resort in Cancun twice and loved it. And were looking forward to the larger resort experience. This did not disappoint. There is such attention to detail here in so many ways: the villas, the landscaping, the pools and hot tubs, etc. This is a massive overwhelming property built in the shape of a huge W in a perfect location. The main pool is the largest we've ever seen in a resort. The beach is picture perfect. Hot tubs are huge and can easily seat 20. Pools are heated. Breakfast buffet is amazing with combo of buffet foods better than average and made to order items as well as part of it. We so appreciated the warm service of Carlos, Juan Jose, Ignatius, Arlet and the management of Ernesto. These are special human beings. We only had 2 small issues and they were resolved. We loved it so much we became small portion owners! Go to this resort. Enjoy paradise for a few days. Use the Concierge for dinner suggestions. Wonderful stay!
- B877YVjerryh (10/5): Vento is a must - We’ve been coming to Westin Lagunamar for years and have enjoyed dining at Oceanus Restaurant and some of the theme nights. We thought the big palapa by the pool was strictly for lunch and hardly ever ate there. Then we met Felipe, the gregarious restaurant manager and he told us their chef could make us anything we wanted, even if not on the menu. We took him up on that offer and had two fantastic meals created by chef Julio. Couldn’t be more pleased. Only problem is you’d need to eat early as they close at 6.
- movingtarget7 (8/5): Nice place, but room cleaning needs to improve - This resort is very nice and the workers work very hard to please the guest, but the room cleaning personnel did not do a very good job. We left messages in Spanish each time for what needed her attention and when we returned it was not done. The shower soaps were never filled, we would have to call for them to bring up the soaps, dish towels, etc With a place like this, you should not have to ask for the simple things that the cleaning staff should be doing each time they clean your room. Also, on the last night we happen to look at the HVAT filter and it was completely dirty and looked like it was not replaced for months. We will go back, but will expect the cleaning staff to do a better job.
- Jesus (10/5): -
- Guillaume (10/5): -
- Daniela Fernanda (9/5): -
- Lorena (9/5): Fascinante!!! - Amabilidad del personal
- Sami (8/5): - Amazing location, great breakfast, the room was very clean and they have clothes washer and dryer, everything was amazing The pool with a great view Market and restaurants are a little bit expensive Other than that perfect place
- Nancy (10/5): Staff was amazing! Good value. - Would like to see evening entertainment added.
- teara (8/5): after waiting outside for hours and moving around a few times it was okay - the location was ok and the cleanliness I booked ocean view rooms and was given the wrong rooms twice once facing the bushes and another facing the parking lot
- Sami (9/5): -
- Angel Fabian (3/5): Pesimo - La ubicacion Al llegar, nadie nos ayudó con el equipaje. Contrate un habitación oars tres personas con desayuno y resulta que el desayuno era para 2 tuve que pagar un extra. Contrate una habitación con vista al mar y me dieron una ORIENTADO AL MAR una burla la habitación daba a un jardín
- Nicoyaforever (10/5): Wonderful Hotel! - Hotel was very clean, rooms were comfortable, service was excellent. All staff speak passable to excellent English. There are a couple of pools and hot tubs in different parts of the hotel (one of them has an ocean view). This pool has a swim up bar and a water slide. Amenities include a handful of tennis/pickleball courts, a miniature golf course, a beach volleyball court, a couple of restaurants, a sports bar. Hotel is located across the street from a large luxury mall, and it's walking distance from several restaurants, and a cigar store/bar. I highly recommend this hotel. It will be my go-to hotel in Cancun!
- 102debbiek (10/5): A Perfect Vacation - We have vacationed at the Westin Lagunamar for many years. The location, weather, and the resort itself make it a great get away, but it’s the EXCELLENT STAFF that has us returning every chance we can. We’d like to recognize Roberto O, Arlene, Felipe, and Gonzalo for their unequalled service. ( We miss our Apolonio and Isidro) We have travelled to many places ….the service, hard work and dedication the staff provide is second to none. We consider the staff our family and we can’t wait to see them again in 2026.
- Kim (8/5): -
- E8198DTemilyw (10/5): Great stay, highly recommend - Great resort for family vacation! If you are looking for "luxury", this is not the place for you. But our family had a great stay here. Plenty of staff on hand for check in. We were absolutely given the room we reserved (oceanfront). After check in, Concierge was a bit aggressive trying to "assist" us with reservations and future stays. But we just said no, and that was that. Our two bedroom lock-off room was perfect for 2 adults and 2 teens. Not huge, but plenty of space. Clearly recently updated with new furniture, TVs, fresh paint, etc. Every amenity was there. Loved the in-room washer/dryer (many Vacation Clubs do not have this). They even provided complementary laundry detergent. Kitchen was stocked with plenty of dishes, toaster, blender, etc. They provided a couple days of coffee. Plenty of towels, TP, etc. They only offer housekeeping 1x per week, but will come more times for a small fee if needed. We didn't need/want more than once. The rooms were spotless upon check in. The whole resort was very, very clean. Pools very nice. There were the typical crazy people hoarding chairs at 7 am every day. But we never had a problem getting chairs later in the morning around 8-9 am. High season this is to be expected. The pool staff always offered to help set-up, but they were in no way pushy. Food/drink service readily available, but not aggressive at all. Our family took advantage of pickball courts (they have drop-in every morning), mini golf, pools, ping pong, and fitness center. There are new fitness centers--both are very small--and very crowded. One of the few negatives of the resort. Lots of activities during the day like Trivia, volleyball, contests, etc. Always something going on, but definitely all family friendly. There is a 3-4 happy hour every day, so it's fun and festive, but not a party-vibe pace, which we appreciated. We had one meal at Duna sports bar--it wasn't great. But we didn't care about the resort food--there are so many great restaurants within walking distance of the hotel, we wanted to take advantage of those! The location of this hotel is ideal - not in the seedy party of town, but not isolated - nice mall across the street, grocery 10 min walk, restaurants and various water activities also very walkable. We walked the beach many times and closely examined the other hotels on the strip--we felt so happy to be at the Westin. The staff everywhere at the resort was delightful--super friendly, helpful, NOT pushy at all.
- BARNESGANG55 (8/5): Family vacation - For starters it's a really nice resort. Very clean and in a great location as it is accross the street from La isla mall. The pools were nice and clean. With the smaller pool being more low key and laid back. The water slide was cool. Food options on the resort were not that good at all. But they have happy hour every day and drinks are cheap. The room has a jacuzzi and full kitchen. And they have grills in the courtyard with two grocery stores close by, including one on the resort. There’s a putt putt golf course on the resort as well as a kids lounge/rec room. There was two roaches in my room in the course of the week that I was there. And the beach was filled with seaweed in August!
- dblang1 (10/5): Amazing resort, perfect location, with excellent pools and beach - Location is perfect, with isla mall directly across the street. Close to all the action but still a quiet and clean resort.
- D951MYjulial (8/5): Holiday Stay - Too bad renovations were ongoing during this busy holiday season—it was a bit disappointing since the lobby space was significantly reduced. If you stayed in nearby buildings (e.g., Buildings 4, 5, or 6), you pretty much had to pass through the lobby every time you went to the pool. This was especially inconvenient when in a bathing suit, since there’s only one accessible elevator down to Level 1 (ground level), which leads to the pool and eventually the beach. That said, overall it was still a great stay! They’ve really ramped up the activities (this was my 6th or 7th visit over the years). I do wish there were more evening activities or options geared more toward adults, though. Huge shoutout to Victor for the awesome tequila tasting and education session (I wasn’t a tequila drinker before, but I’m officially converted!), Patricia for the daily 9am yoga sessions—she keeps things fresh and challenging for us regulars with new moves every day—and lastly Alejandro, the fun and energetic team captain who coordinated activities like Bingo, Aqua Moves, Salsa Dancing, and beach volleyball 🙂 Once again, it truly felt like my home away from home.
- Shabnaz (8/5): Overall, the resort is very beautiful and located in a great area with easy access to La Isla Mall, which is only a 5-mi - Location, pools, beach, room view and lots more. The bed was uncomfortable, with an overly soft mattress and very poor-quality pillows. The linens smelled strongly of bleach, which was unpleasant for someone sensitive to odors. The staff were average at best; even after leaving a tip at breakfast, there was no acknowledgment and the attitude felt unwelcoming. Secondly, I had booked an ocean-view room and had informed the hotel that it was my birthday. Not only did I receive no birthday greeting or surprise, but we were given Room 167 in Building 1, which was located in a sunken area, with only a rocky hill visible from the balcony. When I complained, I was told that no other rooms were available and that they could change the room on the second day. We were then moved to the 6th floor, which truly had a beautiful ocean view.
- F8139PEjk (4/5): Choose another place - Mediocre at best and got scammed on tours. HORRIBLE room over looking construction (who worked every day from 7 am until 10 pm!). Really, we got the worst room in the resort. WHY? All people want is tips and money here. Even at the resort, they have vendors who hassle you when you walk to the pool or beach! Did two tours, got scammed on one and they tried on another. Food is REALLY pricey for not great food and you are stranded (crappy restaurants at the 'fancy' mall across the street). Go elsewhere, we will in the future.
- J6953WTkf (2/5): Stay away, incompetent - Paid full rate for a two bedroom villa and was given a room in the back building with no view as pictured. The snake manager claims rooms were booked and he couldn’t find an option. Bonvoy app showing studios, and one/two bedrooms all available. All I got in response was sorry I can’t move you. No attempt to make this right. Yes omberto santos the manager on did have the ability to give me another room but it was easier to dismiss it with “nothing available” this resort gives rooms to ppl on discounted rates to come for a quarter of the price I paid. Meanwhile customers booking through bonvoy rates are still given garbage rooms. Avoid the lazy staff. Report to PROFECO.
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