ITC Mughal, A Luxury Collection Resort & Spa, Agra

Name: ITC Mughal, A Luxury Collection Resort & Spa, Agra
Address: Taj Ganj Uttar Pradesh, Agra, Uttar Pradesh, 282001, Agra, IN

Location: Taj Ganj Uttar Pradesh, Agra, Uttar Pradesh, 282001, Agra, IN

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at our full-service spa. Unwind by 2 outdoor pools or play tennis at the outdoor court.
Culinary Delights
Savor Indian cuisine at Peshawri or enjoy 24-hour room service. End your day with a drink at the bar/lounge.
Convenience and Comfort
Stay connected with complimentary Wi-Fi, enjoy LCD TVs, and relax in air-conditioned rooms with minibars. With a 24-hour business center and event facilities, we cater to all your needs.
Book now for a memorable stay at ITC Mughal, A Luxury Collection Resort & Spa, Agra - where luxury meets comfort seamlessly.

Important Information

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
A car is recommended for transportation to and from this property.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: Front desk staff will greet guests on arrival at the property. To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Amenities & Facilities

Full-service spa
Fitness facilities
Health or beauty spa nearby
Arcade/game room
Health club
No single-use plastic stirrers
Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Steam room
Elevator
Fitness facilities
Shopping on site
Conference space
Golfing nearby
Breakfast available (surcharge)
Television in common areas
Arcade/game room
Health club
Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
Full-service spa
Wedding services
Pool umbrellas
Tours/ticket assistance
Wheelchair accessible parking
24-hour business center
Conference center
Turkish bath/Hammam
Playground on site
Free self parking
Free valet parking
Pool sun loungers
Housekeeping on request
Couples/private dining
Vegetable garden
Banquet hall
Children's games
Health or beauty spa nearby
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible on-site restaurant
Change of bed sheets (on request)
Well-lit path to entrance
Vegetarian breakfast available
Double-glazing on all windows
Energy-saving switches
Comprehensive food waste policy
Vegan menu options available
Vegetarian menu options available
No single-use plastic stirrers
Biodegradable/compostable stirrers
Water-efficient showers only

Rooms Available

Royal Suite, 1 Bedroom

1 Double Bed
753-sq-foot room with garden views

Layout - Bedroom
Internet - Free WiFi
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Low-height view port in door
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Bathtub grab bar
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
Room, 2 Twin Beds, Garden View

2 Twin Beds
344-sq-foot room with garden views

Internet - Free WiFi
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Low-height view port in door
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Bathtub grab bar
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
Room, 1 King Bed, Garden View

1 King Bed
344-sq-foot room with garden and courtyard views

Internet - Free WiFi
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Height-adjustable showerhead, grab bar near toilet, low-height counter and sink, low-height desk, wheelchair-width doorways, lever door handles, low-height view port in door, wheelchair-accessible bathroom vanity, wheelchair accessible, accessible bathtub, low-height electrical outlets in bathroom, and transfer shower
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height desk
- Height-adjustable showerhead
- Bathtub grab bar
- Accessible bathtub
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Energy-saving switches
Room, 1 King Bed, Garden View

1 King Bed
344-sq-foot room with garden and courtyard views

Internet - Free WiFi
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Low-height view port in door
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Bathtub grab bar
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches

Guest Reviews

Leslie Ann (6/5): - Very professional and accomodating
Kathy (8/5): -
Deepak (6/5): - OK place. Nothing exceptional. Good for a night. Close to the Taj.
Peter (8/5): - Luxury hotel in good location. Be prepared for restaurants and bar being very pricey.
Devesh (8/5): - Big property in the middle of the town. Service and staff were top notch and property was spotless. There was a water outage while we were there. Food quality can be improved.
Pargat (10/5): - All good
Ouafae (10/5): - the resort is amazing ! Loved the garden and the pools ,so well maintained and relaxing. I used the spa and it was great, I was a bit harassed by a worker at the spa for tip while leaving the spa and it did make me uncomfortable and ruined the zen I was feeling after my lovely massage. I left a small item in the room . I called and I was told nothing was found but then they called me back the same day to say they found it which is a wonderful news. They said they will mail it to me and now we are waiting to get a shipping cost rate . I was a bit surprised they will be charging me for shipping a small item especially that it is a5 star hotel ! but I will be happy to receive it so I am keeping my finger crossed - Other than that, beautiful spa, Garen , pool and the breakfast is delicious !! the staff also very nice.
Paromita (10/5): - Exceptional and attentive service.
Vijay (8/5): - We liked the location, and common spaces, of the facility. We found the staff professional and courteous. We equated the dinner buffet with an undergrad cafeteria from the 1990s. Not good. The rooms were so-so - clean and competent but nothing special. Overall, the property felt under-invested in the ways that one might tactically underinvest where one expects 90+% of its customers to only ever visit one time for one night.
Monica (4/5): - The staff appears to be tired of tourists. Service was really bad.
Joe (10/5): - walk to the Taj Mahal; extensive breakfast buffet, hotel driver to Fatehpur Sikri; beautiful pools
Steven Paul (10/5): - Beautiful hotel, graar food, wonderful service. Would highly recommend
Simran (10/5): - My stay at ITC was highly satisfying.
Rishi (10/5): - Excellent stay with awesome hospitality from hotel staff, specially Mr Vikrant from Taj Bano restaurant team. Would like to stayin future again.
Devesh (4/5): - The hospitality and food was okay okay. Not like a 5 star
Asha (6/5): - I like the food and service but stunk in some areas.
margaret (10/5): - Lovely, calm peaceful hotel! I got sick with Delhi Behli at night and the whole staff helped me call a Dr. Also we had a wonderful guide from the hotel to the Taj Mahal, very knowledgable. They were so kind to us and the service was great. The lovely pool was a welcome addition!
JIJO (10/5): - Great location near Taj. Good breakfast and clean rooms. Travelled as a large group
Tanveer (6/5): - We recently stayed at ITC Mughal in Agra for 2 nights with our large family—14 members including infants, children, and elderly. While the property itself has a good reputation and the service was decent by local standards, our overall experience had several shortcomings that need attention, especially for a hotel positioned as a 5-star. Mini Bar Setup: Out of 5 rooms, only 2 had functional mini bars, yet we were charged for 3. This was disappointing and should not happen in a premium hotel. Room Essentials: Despite knowing that each room housed more than 2 people (including children), the housekeeping staff didn’t proactively provide extra towels or toilet paper. We had to keep requesting these items repeatedly. Playroom Condition: The play area was in poor condition—most toys were dirty, and the entire space was not maintained at all. For families with children, this was a major letdown. Room Keys: Each room was given only one key card, which caused inconvenience for couples and families coming and going at different times. Providing two keys per room is a basic expectation and should be standard. To their credit, the staff were polite and tried their best within limitations, and we appreciate that. However, ITC Mughal needs significant improvements in operations and attention to guest needs to truly offer a luxury experience. Guests are willing to pay for quality—but only when service standards match expectations.
Timothy (10/5): - The breakfast buffet was outstanding!
Neha Singh (10/5): - Just loved it !
Geovani (10/5): - Beautiful place
Meenakshi (10/5): - Everything was good as expected. Staff was courteous. People were nice. Food was good.
Verified traveler (10/5): - Everything was good as expected. Staff was courteous. People were nice. Food was good.
Kourtney (10/5): - This was a fantastic property and very safe.
Monica (6/5): - The entrance is grand but the rooms are sub par. the breakfast not as good as I hoped. It is basic compared to other hotels I have stayed at in india.
Charmaine (10/5): - Excellent place to stay. Will do it again
Beatriz (6/5): - This hotel was probably great 20 or 30 years ago. Now it’s old and outdated. We stood behind another gust for 10 minutes before anyone acknowledged us. The bell noys and porters were very nice and helpful. The Indian restaurant a wonderful experience and the pool is nice, but closes at 8, so we didn’t have time to enjoy it. Perhaps, this is the best hotel in Agra but needs an update, urgently!
Rajeshwar (10/5): - Excellent Hospitality
Loelia (8/5): - Convenient for visiting the Taj Mahal. Lovely gardens but hotel in need of some refurbishment, as bedrooms and bathrooms a little tired.
Simon (8/5): - Was OK but not great. Felt a bit hit and miss. A/C didn’t work. Service was slow. There was no one serving by the pool. Just not 5star standard.
Rohan (2/5): - We had a horrible time
David (10/5): - I enjoyed the ITC Mughal very much. Great garden and dining area. Close to Taj Mahal and Red Fort.
Kunal (6/5): - In general a great property I booked two rooms for a family trip In one room, the tv didn’t work. In the second, the cups were dirty as was the tea kettle. When we called the front desk they hung up. This was only resolved by going to the front desk and asking for a manager Food from another room sat in the hallway all night In general a poor experience
Pranati (10/5): - Amazing experience in the property and staff is very good.
Sammy (10/5): - Better than expected
Ujwal (10/5): - ITC Mughal exceeded our expectations! My wife and I were here for a quick getaway, and everything about this hotel was memorable. Definitely a luxury experience, and we highly recommend trying the different dining options and spa services
Million (10/5): - Quite and staffs are friendly and super helpful
Million (10/5): - A pleasant place to stay. Will definitely rebook it
sharfaraz (10/5): - Property has beautiful garden . GREAT INDIAN and Continental breakfast. Absolutely exceptional service.
Samir (8/5): - Staff was very helpful. Rooms need some updating. Food was quite spicy and they had difficulty toning it down for foreigners. Ended up eating pasta or elsewhere at times. Very close to the Taj Mahal so that was nice. Could not see it well from the roof bc of the smog. More mosquitos than I had seen elsewhere.
Narendra (8/5): - Very convenient and near the Taj.
Ramirito (8/5): - Nice place . Room was a bit Smaller than expected for the price . Staff were extremely nice and polite
Kate (6/5): - Felt very old and tired.
Juliana (10/5): - The whole staff, from check in/out, hotel service, to dining, was absolutely amazing and incredibly respectful.
Vani (10/5): - Beautiful hotel
Patricia (2/5): - ] Air conditioning sounded - [ ] Phone not working - [ ] Not even the internet - [ ] Literal wet mattress - [ ] Blackout on three occasions
Donel (10/5): Luxury for a lower price - Luxurious hotel especially for the price. Good location.
Faye (10/5): - The service is always exceptional at this hotel. The staff are friendly and very helpful… I personally find the food options in the hotel really good too. Breakfast is tasty and don’t miss out on the Peshwari restaurant. The grounds of the hotel are always well looked after and clean. My only comment would be the gym could do with a freshen up and maybe better AC.
Venitta (10/5): - ITC is a very beautiful resort, however the room were a little dated. I booked 3 rooms, 1 room did not have wifi, the TV was outdated and did not have Netflix. The service was great and buffet for breakfast. The street entering the hotel is very busy and noisy, it’s hard cross the street there are no stop lights, at one point I called a rickshaw to just cross the street. Do not believe google maps a lot of places didn’t exist or did not look like the pictures. I went to a mall near by and it was deserted the roof looks like it would cave in a few souvenir shops were there but over priced. I felt very unsafe around the area and I was with a group. I mainly chose this location to visit the Taj Mahal, there aren’t many shopping areas or things to see or do in Agra.
STEPHANE (8/5): - Good
Aquil (10/5): - Great
Karthik (6/5): - Had multiple issues across 2 rooms the two days we were there. Check in and check out was not smooth.
surjeet (8/5): - Sure, here’s a shorter, simpler review for ITC Hotel Agra: --- I had a wonderful stay at the ITC Hotel in Agra. The hotel is beautiful, mixing traditional Mughal design with modern comfort. Our room was spacious, nicely decorated, The food was amazing, especially the breakfast buffet and the specialty restaurants. The staff were very friendly and helpful, making sure we had everything we needed and more. The hotel’s spa and pool were perfect for relaxing after exploring the city. Overall, ITC Hotel Agra offers great service, comfort, and a memorable experience. I highly recommend it for anyone visiting Agra. ---
Stephen (10/5): Doesnt get better than this in Agra - This is an exceptional property, in an interesting city. The hotel and its grounds are 5-star. Beautiful and from the roof ypu can see the Taj Mahal. The breakfast offering and quality is great. The local tea made with ginger delicious. The rooms are large and beds and pillows best around. Had a great night sleep. The gotel looks after everything. Truly a must stay if you come to Agra.
sonal (10/5): - Amazing
Verified traveler (10/5): - Excellent hotel with great staff. Nice room, nice breakfast.
Arjun (10/5): Delightful - The stay was amazing. And to top it all.. the food and hospitality were top notch.
laura (2/5): - This hotel was very dated dirty, furniture is broken, plugs broken, stained bedding, bathroom fittings hanging off the walls, smells carpets sticky, no WiFi. Food was unbeatable very hard to complain, took hours for the manager to do anything after constantly complaining eventually the manager agreed and refunded all costs, I am still waiting for the refund to be paid into my account From Expedia, there is no knowledge Of this, I need somebody to contact me ASAP
Tedd (10/5): Great! - Great hotel! Amazing service and a beautiful property!
Shashank (10/5): - Our stay here was excellent. Right from check in to check out was smooth. Ride to Taj from here was only 10 minutes. Property is very well maintained and felt very peace here.
Carlos (10/5): - good location, very clean, great staff
Stephen (6/5): - We stayed two nights at this hotel and were expecting a 5 star hotel as indicated via the Expedia booking site. Our first impressions were good up to checkin however our room was tired and needed an update. The room above had a chair or table that was constantly moved a lot which vibrated very loudly into ours. The buffet is extensive and being over Easter there were lots of hot cross buns and other treats on offer. The head chef went out of his way to make sure my wife and daughter’s dietary needs were taken care of. One down side was the number of young children putting their hands all over the food due to a lack of parental supervision. Other staff throughout the hotel did their best to make us feel comfortable throughout our two night stay. Overall I think the 5 star rating is over inflated and I would be pushing to give it a 4.
Nilashish (10/5): - This was our second time staying at the ITC Mughal and it was better than we remembered. The staff were excellent and were readily available for assistance. The rooms were spacious and clean. Special shoutout goes to the housekeeping staff, not only for making up our rooms but also setting up an extra bed in our room. Would highly recommend this property for anyone looking for a luxurious stay in Agra!
Gurudas (10/5): - This is an excellent property with very nice location and easy to commute.
Sachin H. (10/5): - This is a somehwat dated property but still quite nice.
Verified traveler (10/5): Beautiful oasis of calm - We had a pleasant stay in this beautiful hotel. The service was great and staff were helpful and friendly. The buffet breakfast had a wide variety of options. The only issue we had were the soft pillows and bed which affected our sleep. The staff provided us harder pillows the next day.
John (10/5): - ITC Agra is a wonderful hotel with great staff
Jinisha (8/5): - .
Sunita (10/5): - The service was truly exceptional on all levels! The suites were amazing!!
Rajesh (10/5): - Love the ambiance and hospitality of the hotel staff. Food was great
Daniel (10/5): - Excellent hospitality. The food and lodging was very good. The property is spread out, so great for a nice walk.
Zafar (10/5): - Large, well-appointed room. Excellent breakfast. Amazing gardens with flowers and fountains. Very relaxing hotel.
Greg (10/5): - Great hotel! Service was fantastic especially James who helped with my bags.
Verified traveler (6/5): - Nice enough hotel, convenient for the Taj Mahal. A little more tired than other ITC properties (such as Jaipur). Our room was large and pleasant, but dated, and could have been cleaner. The bar feels a bit ‘transitory’ (there is a corridor running through it). Altogether the stay was fine, and most are only here for a night as that’s all that’s required to see Agra’s main sights. Some staff struggled with English (again not something we’ve experienced at other ITC properties). There was a bit of a faff with the bill on check out - receptionist denied a hold had been placed on my credit card - I had to show him my credit card app to prove it had and then he seemed unsure at how to release it - still pending!
Anish (8/5): - Restaurant food is average
Warren (8/5): - Possibly ready for a little freshen up on the decor side soon, but all in all it was a very pleasant stay. Staff were excellent.
Meggha (10/5): - A beautiful property! Great staff! Delicious food at their restaurants! The best SPA - Kaya Kalp - a must try experience. Hands down the best.
Clinton (10/5): - An amazing experience. Exceptional quality food, staff and surrounds
PRAMOD (6/5): - I had placed 2 service requests through phone, both of them for TV/streaming service not working. I had to personally go once to remind them that my TV was not working. Then somebody came and helped. Second time, nobody came to look at the problem even after 12 hours and we anyway were checking out after that. So, I can say don't expect good service in this hotel ! Baaad Service
Edward (6/5): - Nice entrance and gardens, but not a 5-star hotel from the bedroom to the bathroom. Breakfast was excellent, as well as the waiting service. While we were there, the hallways were bustling with families and children running around late into the evening and congregating in a single room with around 10 people.
Paul (10/5): - The hotel and grounds were just beautiful ... and the staff was incredibly helpful. Our only problem was that we couldn't stay longer! :^) -- Paul Burress
Brian (4/5): Not worth it if you want a relaxing stay - Hotel was far too loud and noisy. We had kids running up and die our corridor for what seemed like hours after 9pm. Parents nowhere to be seen. Room was ok but there was a dampness particularly on the bedsheets. The restaurant food was average but overpriced. Went to a fantastic restaurant right across the road where the food was a third of the price. To sum up not worth the money if you’re looking for a relaxing stay.
Rohit (4/5): Dated, needs renovation - The property is a bit dated with serious need for renovation. Doesn't offer much in way of a luxury resort besides some gardens. Was staying in a royal suite & the '"club lounge" served in basement was basically a very sad event with 4 cold kebabs & some IMFL Overall way behind other 5* hotels in the area
Thuvarakeesan (10/5): - When I was talking about my room problem. They solved quickly
Arunkumar (8/5): - Amazing architecture, swimming pools and restaurants. Gave it 4 stars as it lacks elevator, which is a must for in 21st century hotel.
jaideep (8/5): - The property is dated
Oliver (10/5): - Amazing and friendly staff! Sonu, Bhim, Sonil and Ravindra at the buffet breakfast were very hospitable and kind. We were traveling with children and they were very accommodating. I would be excited to stay at this hotel again!
Soumen (10/5): - Friendly staff
JEEWANJOT (10/5): Will exceed your expectations! - This is the place to be this hotel makes you feel like you are the royal king of that city.. Food breakfast the buffet dinner it's top of the line you'll be licking your fingers. The service and the safety fantastic The place is gorgeous for any events the photography videography couple photos they have many events during the day that is included in the hotel room price. We even went horseback riding for free. Events such as astrology, magic shows for kids, they even had a trainer in the gym. They have kids section where kids can go and play. Zumba classes. Multiple pools. You can have the view of Taj mahal from the top of the hotel. Very friendly staff.
venkata (10/5): - Great property
JEFFREY (10/5): - A beautiful property with a super helpful staff (especially Dinesh and the front lobby staff and Raju their driver). Very comfortable and able to arrange anything you want to do in Agra. I would not stay any place else. I just wish I could remember all the staff’s names to thank them for a great stay.
toru (10/5): - Water doesn’t flow smoothly in the shower room
Sarvneet (10/5): - Great Hotel
Patrick (8/5): Comfortable stay but the service falls well short - The hotel is very comfortable but the service really disappoints. There are not nearly enough front desk staff and the ones that I dealt with were stressed out and unhelpful. Having to wait 30 mins to check in and then dealing with a grump is an extremely poor experience. Similar experience regarding transport, the staff won't call you a taxi - your choices are to either take an overpriced hotel car for the day or walk down the long driveway and find a tuk-tuk - not great when you have luggage. Finally, I had no incidental charges on check out but the hotel held the $60 deposit for a full month (even after following up by email weeks after check out), which I find completely unacceptable. The service is nothing close to what you would expect in a 5 star hotel - you'd probably find more helpful staff in a guesthouse.
Naveen (6/5): - Please be sure check in time .
Silke (6/5): - The rooms are in need of a major overhaul. Common areas have been updated but rooms are very old. Very limited powerpoints, bathroom only with shower in bathtub and poor lighting. Gym equipment outdated.
Heena (6/5): - It’s not baby friendly Rooms had water logging in washroom due to bad design of wash basin There were mosquitoes in washroom and we couldn’t spray pesticides as we have a infant with us. We also saw other rooms but either they were not appealing or had bad design. There was plumbing issue too. Overall I would not suggest to visit again and especially with infant.
Daniel (8/5): Very good - Very good hotel.
W (4/5): Would not revisit this hotel. - Very disappointed. Very expensive for what it was compared to other Top hotels in India. Tired building, poor service almost faulty towers esq, no Indian beer only Budweiser and total calamity when trying to put dinner on the bill. Would not revisit. Dinner in peshawari v good and Jaipal Sinu was great on security team.