Sheraton Grand Los Angeles
Location: 711 South Hope Street, Los Angeles, us
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Modern Retreat in the Heart of LA Downtown
Luxurious Rooms and Amenities
Experience comfort and convenience in our air-conditioned rooms equipped with a flat-screen TV, coffee & tea maker, and ironing facilities.
Dining and Fitness Options
Indulge in delicious meals at our restaurant, unwind at the relaxing lounge, and stay fit at the on-site fitness center.
Prime Location for Entertainment and Business
Explore LA Live and Microsoft Theatre just a short distance away, while being close to Dodger Stadium. Perfect for business travelers with easy access to the Convention Center and Staples Center.
Book now for a memorable stay at Sheraton Grand Los Angeles!
Important Information
The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Car hire
- Packed lunches
- Non-smoking throughout
- Shared lounge/TV area
- Shuttle service (additional charge)
- Concierge service
- Wheelchair accessible
- Kid meals
- Public transport tickets
- Lower bathroom sink
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Pet bowls
- Pet basket
- Visual aids: Braille
- Auditory guidance
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Happy hour
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Self parking (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Wine release events
- Reception hall
- Japanese garden
- Secured parking
- Garage
- Bicycle-friendly property
- Electric bicycle charging station
- Charcoal grill
- Bulk dispenser for toiletries
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Studio Suite, 1 King Bed
1 King Bed
325 sq feet
Internet - WiFi
Entertainment - 47-inch LCD TV with premium channels and pay movies
Food & Drink - Mini-fridge and coffee/tea maker
Sleep - Pillowtop bed, a down duvet, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Low-height counters and sink
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Access via exterior corridors
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
- Lowered peephole/view port in door
- Low-height counters/sink
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, 1 Bedroom
1 King Bed and 1 Double Sofa Bed
750 sq feet
Layout - Bedroom
Internet - WiFi
Entertainment - 47-inch LCD TV with premium channels and pay movies
Food & Drink - Mini-fridge and coffee/tea maker
Sleep - Pillowtop bed, a down duvet, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Low-height counters and sink
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Access via exterior corridors
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
- Lowered peephole/view port in door
- Low-height counters/sink
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, 1 Bedroom (Mobility Accessible, Tub)
1 King Bed and 1 Double Sofa Bed
753 sq feet
Internet - WiFi
Entertainment - 47-inch LCD TV with premium channels and pay movies
Food & Drink - Mini-fridge and coffee/tea maker
Sleep - Pillowtop bed, a down duvet, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, king sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Height-adjustable showerhead, low-height door lock, doorbell and phone notification, phone accessibility kit, lever door handles, grab bar near toilet, visual fire alarm, low-height view port in door, low-height electrical outlets in bathroom, low-height counter and sink, raised toilet seat, closed-captioned TV, and wheelchair-accessible bathroom vanity
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Access via exterior corridors
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height counters/sink
- Height-adjustable showerhead
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Traditional King Room with Adapted Tub - Mobility Accessible
The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The double room offers a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
-
Traditional Queen Room with Two Queen Beds and Adapted Tub - Mobility Accessible
The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Adapted bath
-
One-Bedroom King Suite with Sofa Bed and Adapted Tub - Mobility Accessible
Max Occupancy: 3 (3 Adults)
- Adapted bath
-
Traditional King Room with Adapted Tub - Mobility and Hearing Accessible
The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Adapted bath
- Hearing accessible
-
Traditional Queen Room with Two Queen Beds and Adapted Tub - Mobility and Hearing Accessible
The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Adapted bath
- Hearing accessible
-
Traditional Queen Room with Two Queen Beds and Roll-in Shower - Mobility Accessible
The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
-
Traditional King Room with Roll-in Shower - Mobility Accessible
The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
-
Deluxe King Room with Roll-In Shower and City View - Mobility Accessible
The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
-
Deluxe King Room with Roll-In Shower and City View - Club Lounge Access/Mobility Accessible
The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
-
Traditional, Guest room, 1 King
The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bath. The double room features a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
-
Traditional, Guest room, 2 Queen
The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath. The double room offers a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
-
Deluxe, Guest room, 1 King
Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
-
Deluxe, Guest room, 2 Queen
Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
-
Concierge Level, Guest room, 1 King
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a wardrobe as well as city views. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
-
Concierge Level, Guest room, 2 Queen
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a wardrobe as well as city views. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
-
One Bedroom Suite, Suite, 1 King, Alternate bed: sofa bed
Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
-
Murphy Bed Room, Guest room, Alternate bed: Murphy/wall bed
The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room offers a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
-
Parlor Room, Parlor, 1 King
The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
Guest Reviews
- Muhittin Bilal (7/5): -
- Kamiel (4/5): -
- Deavany (9/5): -
- ToiletbowlJustin (10/5): Superb service, superb location, superb room! - LA was the last leg of our journey and we were to spend 3nights. We arrived early for check in, but the rooms were not ready. The super friendly front desk manager had our 4 huge luggages taken care of, while we went out to get our lunch. When we came back for check in at the informed time, the rooms still was not ready and we were given an upgrade to a suite! More room space! More comfortable last leg! Only issue we had is the shower in bath-tub. Other than that, everything is excellent! Excellent location too! Metro is just around the corner with many restaurants cafes. Easy access to USS, to Hollywood Walk of Fame, to Chinatown and many other parts!
- D (5/5): Verblijf was voldoende - Personeel was vriendelijk. Communicatie via de mail. Kamer voor 3 personen geboekt. Voor aankomst nog een keer verzoek ingediend voor extra bed . Geen gehoor. Bij aankomst krijgen we een kamer met tweepersoons bed. Receptie moeten bellen voor een extra bed , die werd toen geplaatst . Kamer werd krap. Daarna je betaalt volledig het bedrag inclusief tax. Aan het eind wordt de tax weer verrekend met je borg. Vervolgens probeer je contact op te nemen via mail. Geen reactie.
- Ashanti (10/5): -
- TravelingHanbokGirl (8/5): Great location - Hotel is beautiful and well taken care of. Location is perfect, easy to walk to a lot of local attractions, restaurants and public transportation. Very safe and clean. We choose this location because we have friends that live near by and we went to visit them in LA. Be aware that parking is very expensive, $60 per night. They called it valet parking but basically you still have to go and get the car. Not worth the money
- MANABU (8/5): -
- Muhittin Bilal (6/5): -
- jongjinl2026 (8/5): Great location DTLA - The experience at the Sheraton is always enjoyable. During this visit, however, it was a bit disappointing that the Wi-Fi and the elevator key were not working, which caused some inconvenience. Nevertheless, I look forward to my next visit.
- Iulian (9/5): -
- Maggymuffin (10/5): I would stay here again - The ambience ..the staff..and the rooms. All outstanding. The location is ideal. The staff was so very helpful and friendly…and the room was large..nicely appointed and very comfortable!
- Dr. Tiffanay (7/5): -
- Mellissa (9/5): -
- ADAM (10/5): Nice premises but cost was high - Location and staff Cost was high
- Joseph (1/5): Unhappy about additional charges - They charged me $50 per day per room as an additional charge, without telling me. The above.
- Luke (9/5): -
- Nobuki (3/5): -
- brandonaquaz (10/5): Comfortable and pleasant trip - Sheraton Grand Los Angeles is located in the heart of downtown LA. Safe to walk to many restaurants within few blocks. Hotel is clean nice. Price is reasonable compared to hotels nearby. This hotel has recently upgraded the gym with Technogym. I always try to stay in this hotel when I visit LA. I want to thank to Clay and Daniel for great support. And thanks to Christopher Sereano at Club Lounge. He is very friendly, kind and helpful to all the guests at the lounge. I wish to come back to this hotel in the next trip to LA.
- NAVEEN (9/5): Excellent - Location
- Mariana (8/5): - Breakfast was bad
- Hoessein (8/5): - Het ontbijt is heel beperkt qua keuze en we kregen elke dag hetzelfde zonder variatie
- SERVET (3/5): Kötü - Kahvaltı açık büfede çok çok az yiyecek vardı kıtlıktan çıkmış gibi, ayrıca normal kahvaltı ürünleri için önümüze menü koyup ücretli olduğunu söylediler, bu menüdekiler extra değil kahvaltıda olması gerekenlerdi! Kaldığım odada inanılmaz derecede yüksek gürültülü asansörün çalışma sesi beni sabaha kadar iki defa uyandırdı sinir oldum.Benim hayatımın bir kısmı otellerde geçti ama böyle asansör çalışma gürültüsü odanın içinde geldiğine ilk defa şahit oldum.Sesi daha az duymak için yastıkları yatağın ayak ucuna koyup uymaya çalıştım :)
- Lubna (10/5): Very good hotel but didn’t feel safe to walk around at the night time. - Good ambiance and big room. Close to super market and cafe. Location is not that great for walking around in the evening but day time was fine. We booked 2 rooms for the 2 nights at the hotel with our family but we were disappointed that housekeeping was not done next day in our room. We had to ask the receptionist to provide us clean towels and tea/coffee. They did apologise and send the clean towels and refills for the tea and coffee table.
- Ahmed (3/5): -
- Artemios (1/5): A highly stressful stay due to payment disputes, unauthorized charge attempts, and unclear fees despite the reservation - - Upon our arrival in November, we were informed that our stay had not been paid for, even though it had already been fully prepaid through Booking. We were asked to pay again for the same stay. For approximately two hours, there was a serious communication issue, as the hotel did not respond to Booking’s phone calls while Booking was trying to reach them at the same time as us. During this time, they were trying to charge an amount to my card without my authorization. At the same time, we were told that we had to pay $200 as a security deposit. On the second day, this amount was changed to $400, and the so-called security deposit was then described as a “destination fee”, which we later learned does not apply to this hotel. In the end, only $100 was refunded. Overall, the handling of payments lacked transparency and caused significant stress.
- Elisa (8/5): -
- Brian (8/5): -
- Jennifer (9/5): Stay was great; surrounding area was not. - Room was fabulous! I didn’t like how quickly the neighborhood changed within just a few blocks.
- Merileyda (10/5): -
- Alan (10/5): -
- Miguel (9/5): Will definitely hotel here again - Nice, clean, room was great, getting the car from Valet was quick Check in at 4pm even tho I knew after booking hotel
- Juan (10/5): -
- HASHIM (10/5): -
- Kirsten-Lee (7/5): - safe street close to a mall and restaurants AC didn't work well
- Alejandro (4/5): -
- DMFLBF (2/5): terrible experience - I went to the hotel with my family on 21 April. After checking in, I saw the room assigned to us; it did not correspond to the one I had booked; furthermore, it was dark, noisy and smelly. I asked to change rooms, but at the reception desk I was told that the other available rooms were noisier than the one assigned to me. I therefore decided not to stay at the hotel and to go to another hotel. Despite not having slept at the hotel, my credit card was charged for one night. I have written to the hotel's customer service department and Marriott Bonvoy several times to ask for an explanation, but I have never received a reply, even though I am a Gold Elite member.
- mattsW9943WJ (10/5): Second to None!! - The Sheraton Grand Los Angeles delivers consistently excellent service year after year. For our event to be successful, it takes an enormous effort of teamwork and dedication. We wish to extend our sincerest gratitude and for the exceptional service provided by your entire team. The success of our annual event, which we have been proud to host with you year after year, is in no small part due to the extraordinary professionalism of your staff. We have consistently been impressed by the level of commitment, attention to detail, and great foresight demonstrated by everyone involved. In particular, the staff's ability to anticipate our needs and proactively address potential issues has been truly remarkable. This foresight has allowed us to focus entirely on our attendees and objectives. The service is consistently outstanding and only seems to improve with each passing year. Please extend our deepest thanks to all your staff. They are a credit to the Sheraton Grand Los Angeles, and their efforts ensure that our annual program is not just a success, but a truly seamless and memorable experience for all our guests.
- A_judy9 (10/5): Compliment - Compliment for Lounge Staff – Christopher & Miguel Christopher and Miguel were attentive, engaging, prompt, and genuinely helpful throughout the morning. Their welcoming approach made guests feel comfortable and well taken care of, setting a positive tone and a great start to the day. They thoughtfully prompted guests before clearing tables and before the breakfast line closed, and ensured that the food was consistently replenished. Their professionalism and attentiveness left a very good impression. Special thanks to Christopher, who was always smiling and approachable, adding a personal and uplifting touch to the overall lounge experience.
- Jorge Eduardo (10/5): - Ubicación. Todo bien.
- Michael (2/5): Poor experience and would expect better - Location was good. The breakfast and breakfast staff were good We arrived from 11 hour flight from London to be given the room (pre-booked) via Bookings. On going to the room this room was not made up so told the staff in reception this. Not sure why this was the case but this is very disappointing for a 4 star hotel Was advised there were no other rooms for this standard so waited 15 min to be told has to switch to a suite which had a double bed and sofa bed. But on going to this suite room there was no sofa bed so had to go again to reception who put us in another suite room. I booked for 2 queens for the comfort but a sofa bed is really uncomfortable for 6 nights. Plus the suite room was right next to elevator which was really noisy and all night. Considering the money paid this was a very poor service and I would expect better service and proper comfort
- omids2018 (2/5): Old and loud - This hotel is extremely loud. They throw parties on the roof till very late hours. The rooms are gross and old. Everything in the bathroom is peeling off. The beds are uncomfortable and pillows are bad. The management take zero responsibility or actions. As a lifetime platinum I can’t describe how frustrating everything was and is. I can only imagine what they do to the others. Stay in Hilton, much cleaner and better rooms And much much better customer service.
- Michelle (9/5): Fantastic - would stay there again! - Friendly staff. Great location. Close to Metro. Walking distance to additional services points of interest Didn't dislike anything!!
- Burcin (8/5): -
- Cristel (8/5): -
- npollack2023 (10/5): One of my favorite hotels in downtown LA - I will certainly be returning to this hotel. Every aspect of my stay was exceptional, from the prime location to the impeccable service to the great rooms with free coffee and water and state-of-the-art gym facilities. I particularly enjoyed the concierge level; the food was excellent, and the staff provided a consistently warm and welcoming atmosphere. A perfect 5/5 experience.
- 822opeyemia (10/5): 5-Stars for sure - I stayed at the Sheraton Grand Los Angeles for a weekend trip and had a wonderful experience overall. The only drawback was that the Club Lounge was closed during the weekend, which was a bit disappointing given this was a leisure weekend stay. That said, it didn’t take away from the many positives of the hotel. The location is fantastic, right in the heart of downtown Los Angeles, making it easy to get around and enjoy the city. The staff throughout the property were consistently welcoming and attentive, which gave the stay a very personal feel. I’d especially like to commend the wait staff at The District. Their service was thoughtful and genuine, and one lady in particular stood out for her exceptional attention to detail. She truly elevated our dining experience and embodied the spirit of hospitality. The room itself was spacious, comfortable, and a perfect retreat after busy days exploring the city. Even with the lounge closed, the combination of the hotel’s prime location, the professionalism of the staff, and the comfort of the accommodations made this a memorable stay. I would happily return and recommend the Sheraton Grand Los Angeles to others.
- Jimmmyslim (8/5): Great stay but expensive parking! - Good stay at Sheraton Grand! We came in for a Laker game. We felt that this location was very convenient as there are many things to do nearby. Only con is even though my room was paid for 100% by points, I still got hit with an approximate fee of $100 (parking and destination fee). Other than that, staff and security was great and the rooms were very clean. The parking garage must be the safest in the city due to the exorbitant fee to park! Hopefully the GM, Clay Andrews can figure out a solution soon!
- Giuseppe (8/5): -
- Kourtnee (9/5): Comfortable, relaxing and enjoyable - Location, cleanliness, friendly staff and it’s quiet Could use better lighting in the rooms.
- Vianca (10/5): - The location The valet fee
- Navigator42277628829 (10/5): Excellent - Great experience good staff, good ambience Proper located in down town …. Housekeeping service is good Gladys she os the most talented n hardworking women i have ever seen in room cleaning services……
- Javier (9/5): - Muy buena ubicacion si vas al centro de los Angeles. Habitaciones amplias y comodas.
- Amanda (10/5): -
- Mehtap (9/5): Mükemmeldi, fiyatın düşük olduğunu söyleyemem - Merkezi, temiz, standartları yüksek bir otel. Otelin restoranı da yiyecek ve içeceği günlük 15 $ indirim var, yakınlardaki bir müze ücretsiz giriş veriliyor. Metro kapıdan hemen çıkınca. -
- Areti (8/5): -
- Maria Luisa (7/5): Pasable - Habitaciones cómodas , El lugar del breakfast, muy oscuro y deprimente.
- magiiep2025 (10/5): Spectacular time and service! - I went with friends to the district and had a wonderful valet service from Rigo. I appreciate the attention and service provided. Great food too!
- Melanie (10/5): -
- YOUNGJOO (8/5): -
- BiloxiBacon63 (10/5): Ideal Location in the Bloc. - In town for a wedding at the Majestic Downtown. The Grand Sheraton is a beautiful hotel. Staff very helpful and eager to offer assistance. The District restaurant was a great hangout for family and the food and drinks were fantastic. Kudos to housekeeping staff that cleaned our two rooms for five days. Valet parking attendants did a good job retrieving our SUV in a timely manner. Definitely looking forward to my return to DTLA.
- Kulpreet (10/5): -
- casadebanks (6/5): No executive lounge on weekends is a non-starter - The lounge is closed on the weekend. Anyone with status should avoid this hotel if you are there over the weekend. As a bonus, i was entertained that no one could figure out the elevators😃
- Safraz (10/5): - Staff service was awesome!
- Mr. Sergio Espinoza (9/5): - Great location
- tonyaM6897ZP (8/5): Mind the noise gap - The staff at the reception and car valet were impeccably polite and helpful. The room was exactly as described, shower great, room cleaned daily We tried the breakfast but thought it a bit expensive for not very big portions. The abiding memory we came away with though was the noise from the metro below the hotel. We were on the 16th floor but could hear every train stopping and starting below. Took us a bit to work out why this was the case, then we realised our room (1621) was next to the fire escape allowing the noise to funnel up. Just a hint for future travellers, ensure you're not in a room by the fire exit !
- Joanne (8/5): - Staff were helpful and friendly. Location was good for our needs. Nice lobby and there is stuff to do near enough to the hotel. The bed was comfy and clean. I did not love the cleanliness of the rooms. Bed was clean but the rest could have been cleaner. We asked for a different room because of that issue. No issue wit that, they moved us and the new room was better. The elevator is loud if you are in a room next to it. They gave warning that it could be an issue and offered ear plugs. Overall the stay was fine.
- path_well_trodden (2/5): Awful stay. Beware! - Check-in: We were informed that there’s a mandatory destination charge of $30 per day, which includes internet, gym facilities, and a $15 good credit per day. This charge wasn’t mentioned during the redemption process or anywhere else, and there were no waivers. After some pleading, they upgraded us to a “deluxe” room, but it was basically a rundown room. The room was clean, but the fixtures were old, and the washroom had a shower inside a bathtub with poor water flow. The air conditioning didn’t seem to work. At 60F (the lowest setting), the room barely got cold. It was very disappointing! We placed a request for engineering to repair via the chat and we were never given feedback via chat if it had been fixed. The room remained warm. We called the services and requested extra water bottles. We asked for three more bottles, but the lady on the phone curtly said she would “allow an exception” to send us two bottles. What a favour! And by the way, those bottles never arrived. Instead of calling them back and hearing their awful tone of voice, we decided to buy our own water. We tried using the “chat” option on the Bonvoy app to communicate, but we were shocked to be addressed as “party.” I started to wonder how my wife, kid, and I (a group of three) could be considered a party. No courtesy was shown in addressing me as Mr. or using the word “family” instead of “party.” I wonder how this kind of vocabulary is approved by Marriott. Breakfast experience: First, unavailability of breakfast at the lounge on weekends was mentioned nowhere. We had to eat a set menu in the restaurant. Then, at the restaurant, we could only choose one item from the limited choices! The executive lounge breakfast options were another sad story, but at least the staff there was great and always ready to help. At the District restaurant, we were served by an inattentive, borderline rude, and standoffish server. He filled in coffee and disappeared for 10 minutes, then took our order and food arrived after another 15 minutes. Bonvoy Elite guests had the option to choose their eggs, but when we requested an omelette, we were told that the only available options are scrambled, poached, fried, or boiled eggs. We also asked for chicken sausages, what arrived was hard and chewy, making them inedible. It was dark brown in colour, which made us doubt if it was really chicken. The server was never available for checking or feedback so I really do not know if I actually tasted pork. And I cannot touch pork for religious reasons. I am very concerned about this episode. We ordered sourdough and wheat toast, but the order was served incorrectly. To make matters worse, no one bothered to check on us or ask if everything was okay. For our child, we ordered blueberry pancakes, but they were poorly presented. There was no berry compote or fresh cream, which was disappointing. Again, no feedback taken. Another disappointment was that the lounge was closed on Fridays and Saturdays during the evening hours. Despite paying a high redemption rate, there is much more to be desired from this hotel, including its facilities and, most importantly, its hospitality. Lastly, back to the “destination charge”- there was another $4 tax on that which was not mentioned on the piece of paper provided. I felt blindsided. I did not use the $15 credits on all days, I did not take the museum tickets, and using the internet being added to a $30 privilege? That is ridiculous! And here’s the final kicker. I received an email from Clay Andrews (Hotel GM) 24 hours after the stay to ask if everything was ok with our stay. He was fishing to know if the Marriott survey should be sent to me! I can confidently say that because after providing him with the above feedback, the Marriott survey link never came in. Also it’s now been one week and 2 email follow ups have been done but no reply from Clay Andrews. Wow!!! This hotel has something ongoing, including rigged up reviews and ratings!
- Jason (8/5): - Nice hotel . Great staff and good location. Didn’t like all the extra charges after already paying on line. $68 per vehicle per night for parking is ridiculous !!!!!!!
- Roxana (9/5): -
- Anthony (8/5): - Nice breakfast Hotel in the centre of downtown. Easy Access to shopping malls and fashion district
- Elizabeth (10/5): - Clean and employees were great!!
- Kristine (10/5): - Great location and wonderful stafff!
- Anne (10/5): - Clean room and excellent staff
- Gloria (10/5): - Love that theres much to do in walking distance
- Kristina (10/5): - The staff was nice and very helpful. There was plently of dining and shopping with in walking distance. BMO stadium was an easy drive. I highly recommend this hotel.
- Dean A (10/5): - Elevator scanner for the room card was not working but the touch screen was working fine to choose a floor.
- Dawit Araya (10/5): - Perfect
- Stephanie (8/5): -
- Gerardo José (10/5): - Good Location. Downtown does not feel safe
- Agostinho (10/5): -
- Lillian (10/5): Excellent place - Great experience.
- Hakiem (10/5): - Excellent
- Abril (10/5): - Our stay at this hotel was absolutely perfect! From the moment we arrived, the staff made us feel welcomed and taken care of. The check-in was smooth, the rooms were spotless, and the beds were super comfortable. The amenities were top-notch ñ. The location was ideal, close to everything we needed. What really stood out was the hospitality—everyone went above and beyond to make our trip special. Highly recommend, and we’ll definitely be back!
- Kanoko (9/5): -
- Maria Luisa (8/5): Bien - El dormitorio El lugar del breakfast
- Phani (10/5): - Over all Nice experience !
- Annie (8/5): - The room was clean, spacious and there’s lots of outlets. The air conditioner however was rattling loudly all night. And I had originally booked a double queen room and was told only a suite was available with 1 king bed. It was uncomfortable to share among 3 people on the bed, and I felt the attitude of the staff was very unapologetic for the inconvenience. I paid for a specific room, I should have been guaranteed it or accommodated for the inconvenience.
- Darren (10/5): - Gym on 26th floor is really nice, great city views and spotless
- Ender (8/5): -
- Angela (8/5): - the staff was so friendly, the only down side to the hotel is the elevator system is a bit confusing
- MARY-JEN (10/5): - Good location. Great staff. Room is spacious. We enjoyed our stay.
- kipellen (10/5): Worth a stay if you are in the area. - Big, beautiful lobby, excellent security (even lobby door sometimes required a room card), friendly and helpful personnel. Our room was 1830, supposedly an upgrade, but it looked like any other room as far as I could tell from peeking in others. The room had a big king bed, very little art or decoration of any sort, and a sofa, plus a desk and chair. Plenty of places to plug things in, although I always like more outlets in a room. The food was surprisingly good, although between the mandatory resort fee and the high cost of parking, plus all the taxes, our room price jumped about $100 more per night! We did get a $15 food credit per day and found the clam chowder to be homemade and delicious, and the tuna for a salad perfectly seared and seasoned. Great location in downtown LA and the plaza on the lower level with a Starbucks was a definite plus.
- Mohammad (1/5): -
- Flavio De Medeiros (10/5): - Good
- TAIKI (8/5): -
- Ethem Baturalp (2/5): The hotel good but the issue that I gave above is very and ver nonsense - I stayed in different parts of the world in various hotels, but firts time I saw that before two days of the check up, the front desk locked my entrance card in order not to enter to the room and looked for the payment for destination fees although my room costs were prepaid.
- Judy (10/5): - The hotel is very clean and rooms are pretty wide. Beds are comfortable and the location is close to everything. The property doesn’t have a pool. For the price I say the amenities are lacking.
- Tammiedb (10/5): LA visit - Staff were very friendly, clean neat rooms. Easy access to activities, restaurants in area. Very walkable. Lobby bar service with Andrew was excellent.
- avalonsunset1020 (10/5): If I could give it 10 stars I would. Outstanding. - We came out from Vegas for our son in law’s art show. From the moment we walked in, the staff treated us like royalty. Check in was awesome… the room was spotless, the food was delicious and the overall atmosphere was outstanding. If I could give it 10 stars, I would. Thank you for making an already awesome event even more memorable..
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