LUCIEN HANOI LAKESIDE HOTEL & ROOFTOP
Location: No.02 Cau Go Alley, Hang Bac Str., Hoan Kiem Dist., Hanoi Old Quarter, Hanoi, Hanoi, VN
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxury Spa Services
Wind down at our full-service spa offering massages, body treatments, and facials for ultimate relaxation. Followed by complimentary wireless internet access, making sure you stay connected effortlessly.
Exquisite Dining Experience
Indulge in a delightful culinary adventure at Sunset Lake View, specializing in delectable vegetarian cuisine. Enjoy the convenience of room service or sip your favorite drink at the bar/lounge. Don't miss the opportunity for a buffet breakfast daily.
Prime Central Location
Conveniently situated in the heart of Hanoi, steps away from iconic attractions like Thang Long Water Puppet Theatre and Hoan Kiem Lake. Immerse yourself in the vibrant culture and rich history just minutes from your doorstep.
Experience luxury and convenience at San Grand Hotel for an unforgettable stay.
Important Information
- The seasonal pool will be open from January to December.
Policies
Check-in: 02:00 PM - anytime
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Full-service spa
- Health or beauty spa nearby
- Proposal/romance packages available
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Porter/bellhop
- Full-service spa
- Tours/ticket assistance
- Snack bar/deli
- Airport transportation - pickup (surcharge)
- Couples/private dining
- Proposal/romance packages available
- Banquet hall
- Health or beauty spa nearby
- Change of towels (on request)
- Change of bed sheets (on request)
- Coworking spaces
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Lucien Privilege
1 King Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, free newspaper, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Deluxe Double Room
1 Queen Bed
258 sq feet
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathrobes, bathtub or shower, and a shower or a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Premier Double Room
1 Queen Bed
280-sq-foot room with lake views
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathrobes, bathtub or shower, and a shower or a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Junior Dbl or Twin
1 Queen Bed OR 2 Twin Beds
280-sq-foot room with city views
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Connecting Room
1 Double Bed and 2 Twin Beds
624-sq-foot room with city views
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - 2 bathrooms, bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Lucien Signature
1 King Bed
732-sq-foot room with lake views
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathrobes, bathtub or shower, and a shower/tub combination or a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Executive Double Room
1 King Bed
388-sq-foot room with city views
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathrobes, bathtub or shower, and a shower/tub combination or a rainfall showerhead
Practical - Day bed, safe, and free newspaper; rollaway beds (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free WiFi
- Rainfall showerhead
- Day bed
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Suite Connecting Room
1 Double Bed and 1 Queen Bed
624-sq-foot room with lake views
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - 2 bathrooms, bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Executive Balcony Room
1 King Bed
409-sq-foot soundproofed room, balcony/patio with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Separate sitting area
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Classic Double Room
1 Queen Bed
237 sq feet
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, free newspaper, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Keng Yong (10/5): - Excellent staff. The service from the staff were great.
- Keng Yong (8/5): - We stayed overnight and the rooms were not that clean. We feedback to the staff on the cleanliness issue and when returned later for a 2 night stay, the conditions of the rooms were much better. Overall a good stay. The staff were great and helpful. They quickly made improvements which we appreciated.
- Steve (10/5): - Excellent lake view at the hotel Resturant and roof top bar. Very convenient location . Excellent staff service đđđ
- Sandra (10/5): - The service, staff and food quality was amazing. The hotel was spotless throughout. Nothing was too much bother and all in a very central location. Would definitely stay here again.
- Hock (10/5): - The room were very clean and the bed, put and linens super comfortable. Staffs were ever ready to provide services and always with a smile. We felt so at home here. Dana and her team are very efficient. Breakfast at the top floor with views have adequate spread to satisfy most palates.
- Rochelle (10/5): - The staff are incredible! They will bend over backwards to assist you. We are so grateful for their kindness! Great and central location. Night markets are in walkable distance. The only minor issue is the pool is actually a spa. Otherwise would recommend!
- Snehesh (10/5): - .
- Andrew (10/5): - Comfortable stay. The staff were very friendly and helpful. Recommended.
- Manuel (10/5): - Great location superb customer service
- Dominique (10/5): Amazing hotel!! - Absolutley love this place!! So beautiful, awesome rooftop bar, and best of all, the staff is sooo nice!!! Love it so much we are staying again in a few days when we end our trip in Hanoi!!! đ
- Denise (10/5): Great location, Best Staff and Awesome Rooftop - This place is so central. It's in the heart of everything and close to many attractions from walking distance. The hotel is clean and the staff is truly what made my stay even more special. Anna is incredibly helpful and was the resident 'concierge'. She made my Mum and my stay hard to say goodbye but if I ever returned to Hanoi, I will make sure to book Lucien (previously San Grand). Julia who is a Trainee is also amazing. The Bell boys are courteous and friendly. Always greeting with a smile.
- Daniel (8/5): - Stay was good shower did not work very well I think broken but the hotel staff very pleasant and helpful
- Tiffany Janine (10/5): - The area was great and the staff very friendly we were very comfortable. Our room was spacious and clean. I recommend this place and will be back thank you so much
- Daniel (10/5): - I am very pleased with my stay and will recommended to anyone who plans to visit Hanoi
- Noemi (10/5): - Staff are very helpful, wpuld like to rate them 6 stars. Food is fantastic.
- tracy (6/5): Need to upgrade bathroom fixtures - Nice view from the breakfast and sky bar. The bed and beddings are excellent. The service is good. Here come the negatives. The room is a lot smaller than advertised. Canât barely do personal things in front of the mirror/sink without the door keeps jamming at your back. There is no sitting area as advertised either. The bathtub is nice however there is no shower head on the wall. Basically you have to stand inside the bathtub, one hand holding the shower head and one hand doing your scrubbing - not comfortable at all.
- Ann-Marie (10/5): Lovely stay - Excellent hotel and very friendly customer serviceâŠthank you :)
- Leo (10/5): - The San Grand Hotel is located in a perfect location in the Old Quarter, close to dining, shopping, bars and tons of street food! The hotel is very welcoming and a quiet oasis after the busy streets of Hanoi. The staff are extremely helpful and a special shout-out to Ruby and her team for being so kind and helpful with everything from booking our HaLong Bay trip, airport taxi, visas and actually walking to show us the nearest atm machine:) The hotel has a fabulous buffet breakfast along with an afternoon tea all included in your room rate. The rooftop bar is a great place to unwind during happy hour to take in the beautiful view over the lake. We had a balcony room, which offered a great view while taking in the sights and sounds of the city. It was a beautiful room, but didnât have a shower, only a bathtub. All other room types had a shower though:) We would definitely recommend this hotel and would definitely stay here again! Thanks everyone!!
- KSHITIJ (10/5): Fantastic - Great hotel at a great location. Probably one of the best staff/hospitality I experienced in Vietnam. Every staff member was extremely helpful. Shout out to Susan for all the recommendations she provided us during our stay.
- Terence (6/5): hotel looks old. - NOISY street
- Geoffrey (10/5): - Great location. Friendly staff. Amazing view from rooftop bar!
- ****** (10/5): - Enjoyed San Grand Hotel so much first time we returned for second stay. Managers and staff are wonderful and welcoming people(Especially Susan at rooftop restaurant and Kylie. Great job guys!). We liked⊠Clean large rooms Service at Breakfast(level 10 with lake views) Location Professional staff Recommend to anyone visiting Hanoi to stay at this hotel you will not be disappointed. Thanks for looking after us will be back!
- Tung (8/5): - Poor design in the bathroom. The floor was flooded everytime after I took a shower
- Jessica (10/5): - This property screamed old world elegance and charm. The décor was very old Hollywood glamor. It had a classy mess about it. It just made you feel rich. The people were warm. The rooftop bar provided a ridiculously beautiful view, and the beds were super comfortable.
- Natalie (10/5): - Beautiful hotel
- Richard (10/5): - Very nice hotel, within easy walking distance to the better shops, classier restaurants etc. but in the heart of the street life surrounding a lake.
- Long (10/5): - Good
- Ian (10/5): - I was a salesman for 35 years and stayed in many hotels. I rate this hotel as one of best I have stayed in. The staff were amazing. I had a disagreement with a cab driver and Mike solved it quickly and scolded the driver for try to take advantage of me. I was so grateful. Emma, helped me with directions to the museum and was so kind. I canât say enough good about the San Grande Hotel.
- John (10/5): Fantastic hotel - Honestly an amazing place to stay. All the staff make you feel welcome from the time we arrived until they put us in the car to leave for the airport. About the room. Ok it is not huge but had a very comfortable bed and the shower pressure was awesome. Breakfast was really nice and had a lovely view of the lake. About the location. Close to the lake, beer lane and more food options than you could ever need. I was really impressed with this place and highly recommend.
- Jesse (8/5): - I like the fact that the staff was very friendly & helpful.
- John (10/5): Great location - Lovely hotel, lovely staff, comfortable bed, good shower. Close walk to lake and everything else you might need.
- John (10/5): Great central location - What a wonderful hotel in a great location. The check in was very detailed and covered everything we needed to know. Room was nice, comfortable bed and pillows, good shower pressure. Breakfast was lovely and all the staff bend over backwards to be helpful. Located close walking distance to the lake, beer lane and multiple restaurants. All in all great place to stay.
- Peter (10/5): - It was a great experience, we enjoyed our stay, Ruby was very helpful
- Kathleen (10/5): - The service at the San Grand was outstanding. The staff were extremely, professional, polite, helpful, and friendly. I highly recommend a stay at the San Grand!
- Chris (10/5): - Very pleasant hotel tucked away in a side street with lots of character. The staff were extremely polite, knowledgeable and keen to help. If I do return I will stay here again! Thanks to Huy, Emma and Ruby to mention just a fewđ
- Chad (10/5): - Great personal touch. Perfect spot for street food and walking around. We loved our room and balcony, and the staff set us up with a wonderful tour. The breakfast was amazing and it was great to have that rooftop bar to chill at night. Very friendly place!
- Denis (10/5): - Staff was excellent
- Denis (10/5): - Great location near the lake. Staff is very friendly and helpful.
- Peter (10/5): - The staff have been exceptional. Kylie assisted us with our tours and transport. Susan assisted us with a medical issue and not only took us to the Pharmacy but also helped with the translation. All the staff have been great from the door to the roof top bar. Breakfast was included and was not only a lovely dining environment but also had a great view. The rooms were lovely and well appointed. The entire hotel was very comfortable and pleasant. Great location and great value.
- Alexander (8/5): - Nice hotel with a cute restaurant and rooftop bar (Marvel comic book theme). The staff was great and service was wonderful. Only issue was the bathroomâŠterrible shower. The shower in the terrace suite room was designed so poorly. Not only does the water go everywhere, itâs a huge hazard getting in and out of it. I had no issues, but would not recommend to people over 55 or people with mobility issues. Further, no one thought to build a wall attachment for the shower attachment or small shelf for body wash or shampooâŠso youâre bending over constantly. I liked the hotel but likely wonât stay again due to the shower.
- Thao (10/5): - Great thanks Ruby for attentive service
- Thao (10/5): - Great hotel in Hanoi old quarter With helpful staff thanks Ruby
- SAYJON (10/5): - We absolutely loved our stay at San Grand Hotel for many reasons: great hospitality, location, and quality room. Of these three reasons, the great customer service must be mentioned. Notably, Lily, from the rooftop breakfast bar, was extremely delightful to interact with. She was kind and patient with taking our breakfast orders, but most importantly she went out of her way to recommend restaurants for lunch/dinner and offered suggestions on where to buy specialty products (e.g., Vietnamese coffee). She even taught my wife how to make egg coffee, and offered us egg and coconut coffee during our stay. Lily made an effort to make our time in Hanoi seamless and smooth and we were honestly so grateful. She definitely made the stay more memorable. We were interested in purchasing a few items in Hanoi (suitcases, souvenirs, etc.) but were very hesitant given the fear of being upcharged and getting the "tourist" price. Lily made sure we were not scammed and even went above and beyond to order things online to the San Grand and then to our subsequent hotel in Hoi An to ensure we were not overpaying. She was excellent! We will certainly return when we're back in Hanoi!
- Melanie (10/5): - The San Grand Hotel exceeded our expectations. We had 3 nights in Hanoi before flying back home. Iâd give the staff more stars if I could. We especially had a wonderful experience with the dining manager, Lily. She was nice enough to share some history about the area and recommend some really wonderful restaurants. We had an early checkout and Lily prepared âto goâ breakfast packages for us too. Since we left the area on a weeknight evening the street was closed to cars. The bellman walked us to the meeting point with the driver to the airport. Our spa service was wonderful as well. Highly recommend this hotel. We will definitely be back when we are lucky enough to return to Hanoi for a visit!
- FREDERIC (10/5): - The hotel is very nice and perfectly located in the old quarter. The room in the top floor was exceptional. A bit noisy till 22:00 maybe. I will definitively return there during my next trip.
- Kwang Hong (10/5): Great location and great service - We had a very comfortable stay, the bed is super comfy. Staff were very welcoming and detailed in their explanation to us. The location of the hotel is great as it is very near tourist attractions with eateries and shops nearby. Look forward to staying again.
- Christina (10/5): - Check in with full information and nice welcome drink
- mai anh (10/5): - San Grand Hanoi is a true gem in the heart of Vietnam's capital. Upon entering, I was warmly greeted by the charming manager, Mrs. Anise, whose passion for the restaurant and its offerings was immediately evident. The menu is a celebration of Vietnamese cuisine, showcasing the rich flavors and techniques that have been perfected over generations. The crab and pork spring rolls were a standout, with a delicate wrapper encasing a harmonious blend of flavors. What truly sets San Grand Hanoi apart is the exceptional presentation of each dish â a true work of art that tantalizes the senses. Paired with the attentive service provided by Mrs. Anise and her team, the overall dining experience is nothing short of remarkable. Whether you're a local or a discerning traveler, San Grand Hanoi is a must-visit destination for an authentic and elevated Vietnamese culinary journey. I can't wait to return and indulge in the delights that await.
- Torahiko (10/5): - View from the restaurant was excellent.
- Joseph (10/5): Excellent stay! - Loved this hotel! Convenient location, friendly and supportive staff. The hotel it's new and has excellent amenities. The staff reached out multiple times to see if there was anything we needed. Excellent all around!
- Sumeet (10/5): - Very welcoming staff and great location.
- Scott (10/5): Perfect location - Excellent hotel in a great location. Lilly and Emma were great, as were all of the staff.
- HUY (10/5): - Good services
- Roy (10/5): - The staff here were amazing!! Very friendly and accommodating. Hotel is in a local food market which was good to see culture. Short walk to the lake and nightlife. Nice rooftop bar. Overall great start to hanoi
- Jennifer (10/5): - Although it was just a one-night layover before we headed home..our family stay was very comfortable. Ruby at front desk provided my family and I with a nice size family suite for our stay. The hotel is also located in a prime location so getting last min shopping and finding a restaurant was no problem at all. Thank you so much San Grand for making our last night stay in Vietnam memorable!!
- Hiroyuki (10/5): - Susan is good!
- Stuart (6/5): - Great place, heaps of fun things to do around the hotel. Easy to get to many places, would stay there again
- Nicky (10/5): - Susan and Kylie were amazing. Breakfast was always great and the reception in the reception area was good.
- Stephen (10/5): - Great hotel in an excellent location. Very close to the old quarter of Hanoi. The staff at the hotel are helpful, friendly and very courteous. The breakfasts are outstanding. Special thanks to Ms Susan in the restaurant for all her attention.
- vinod (10/5): - Itâs nice property staff here are good ..Susan is the best staff ,polite n very helpful I really liked the experienceâŠ
- Stephen (10/5): - The hotel is in a great location for walking around the old quarter. The breakfast buffet is terrific and the staff are all incredibly kind and helpful, especially Ms Susan in the breakfast buffet restaurant.
- Michael (10/5): - Excellent staff, very friendly and attentive. Room was extremely clean and well kept. Breakfast was varied and plentiful.
- Kim Karren (10/5): - Good location and very near to tourist attractions. Amazing view from the roof top bar and breakfast buffet is awesome. Staffs are very nice especially Ms. Ruby who gaves us tips where to go and where to eat. She is very helpful and messaged us everyday if we need something. I will recommend San Gran to my friends.
- Stephen (10/5): - The old quarter of Hanoi is a wonderful place to stay and visit and the staff at the San Grand were all outstanding. Iâd definitely stay there again.
- Joemel (10/5): - The staff are very friendly and helpful.
- Lisa (10/5): - Great central location in Hanoi. Clean room. Very comfortable beds. Rooms are small but quiet. Air con worked great. Staff are all very friendly and helpful. Buffet breakfast was good. Lots of options.
- lien (8/5): - Nice,friendly,helpful employees, convenient location,one minus is the breakfast need to change not the same everyday
- Kevin (10/5): - Great base to see Hanoi, two days is quite enough to experience this busy city. A combination of air pollution, humidity and temperature limited any enjoyment you might get from this place!
- Sandra (10/5): - Great location - staff go above and beyond. Would stay again
- Kevin (8/5): - Staff professional and friendly, which made the stay all the more enjoyable.
- Marie (8/5): - This hotel was lovely and offered good breakfast and afternoon tea. The location was good but was right opposite local shops, some of which were quite smelly
- NANCY (10/5): - Thanks for your excellent customer service. Itâs a beautiful hotel in Old Quarter
- Verified traveler (10/5): - A great location in the old city the hotel and staff we would highly recomend. Kylie gave lots of help, advice and organised quality transport to and from the airport. Will certainly use this hotel again.
- Anh (10/5): - The staff was very helpful and respectful, breakfast was very good, the room is very nice and super clean.
- Doris (10/5): - We enjoyed our stay at the San Grand Hotel. The staff could not have been nicer. The location was very walkable in the old quarter and very close to the lake. The included breakfast was very good. They were able to store our large suitcases while we were on a Halong Bay cruise.
- Verified traveler (10/5): - Great customer service.
- Ngan choi (10/5): - Super convenient location. Very busy outside but itâs quiet inside the room. The staffs are super efficient and friendly.
- Francesca (10/5): - Great stay
- Malcolm (10/5): - Wonderful place to stay if you are looking for an Old Quarter experience. The staff are very helpful and the rooms are good and the location is in the middle of all the action.
- Ronald (10/5): - Staff Service is Superlative. Specially Kylie who who would do extra 5 star hotel service in a 4 star hotel. We were after Vietnamese culture immersion. It is literally in front of the door. We love staying here for a week. We were here at San Grand hotel Hanoi with my wife, i will come back with my wife and kids next time. Wish we could have stayed longer. Thanks Kylie and San Grand Hotel.
- Terrence (10/5): - The service and amenities are excellent. The excellent staff helped us solve a Halong Bay booking problem. We only stayed for one night and wanted to extend our stay but they were sold out.
- Karen (10/5): - A great location with excellent service. Nice rooms and a delicious breakfast. Anything we needed was immediately provided. We stayed here for 7 days, 3 before and 4 after a Ha Long visit. Would have gladly stayed longer and will come back.
- Khan (8/5): - Enjoyable stay in Hanoi and the hotel was close to the majority of the sites. Helpful and friendly staff and my room was spacious enough for a single traveller. Rooftop restaurant had excellent views. Just a shame that the room upgrade was not available. Expedia needs to look into this, as rarely have I been able to take advantage of this supposed 'perk'. Hotels should provide an alternative should a room upgrade not be available.
- Wendy (10/5): - Beautiful facility. Extremely helpful and courteous staff. Roof top bar was stunning. Morning breakfast buffet was one of the best we have had. Only downside was that our transport van cannot access the street, it is too narrow, but only short half block walk to reach it.
- Andrzej (10/5): - The free buffet breakfast option is excellent. They also have free tea with cake and fruits between 2:30 and five in the afternoon. Most people miss this, however, if you stay in Hanoi, this is a nice break in mid afternoon. Hotel itself is very nice, very clean, just watch for the room they are giving you - as you may sometimes get worse room that you paid for which was the case with us during our first stay there before Ha Long Bay. Anyways, overall well worth the visit and the money we paid for. Also - very difficult to beat their view from their restaurant and sky bar:)
- Kathleen (10/5): - Great property, and wonderful location. The hotel was clean and the staff was very accommodating and friendly. Kylie Tran ensured our stay was amazing, and assisted us with everything we needed. Would definitely stay here again!
- Debs (10/5): I would give 10 stars if i could. - What a fantastic hotel and amazing staff. The whole team could not have beem mote helpful. They went out of their way to ensure me and mom eho is disabled had the best experience with them. They arranged a table for me and mom at the sky bar for tet, at no extra cost, as they could see she would have difficulty standing for long periods of time. The massage was the best i have ever had. And kylie went out of her way to text every day to check everything with our stay was as we wanted it. The best team i have encounted on my travels in vietnam. They all deserve a pat on the back for hiw fantastic they all are.
- CHOL SU (10/5): - Friendly staff. Nice and clean room and bathroom. Great breakfast buffet. Close to Hoan Kiem lake.
- Luz (6/5): - The hotel was dated and smelled of food at hallway of our rooms, bedding was thin and bed sheet had a hole. The surrounding of the hotel was crowded and noisy. Breakfast was average but the view overlooking the lake from breakfast floor was unbeatable. Overall, not recommended.
- Janey (8/5): - We thought the hotel was perfectly located. Rooms were quiet and comfortable. Staff in reception were excellent. The breakfast was mediocre and the staff at breakfast did not go out of their way to service us.
- AJIT (8/5): - Rooms are clean but small . Particularly if you get back room then window is really small. Other than that thia place is good.
- Andy (10/5): - In a great location with a lovely view over the lake if you go to the sky bar. All the staff were fantastic - helpful and personable. Room were clean and cosy and the bathroom had a great shower. Highly recommended
- Anjuly (10/5): - Location is right in the heart of old Hanoi, really good breakfast and wonderful customer service by Kylie!
- John (10/5): Five stars - Staff were wonderful. Everything was great highly recommend.
- Gabriela (10/5): - The best hotel I stayed in while visiting vietnam! Felt out of a hallmark movie!! Ruby and Tracy were so wonderful.
- Lavinia (10/5): - I would recommend this hotel to anyone planning to visit Hanoi. The entire team are super friendly and look after your every wish even opening the door for me every time I left the hotel. The rooms are cleaned daily to a very high standard. I made full use of the roof top bar which gives great views across Hanoi and over looking the Lake. There is a Lady called Kylie front of house she will do her upmost to get you what you need & can sort all transport needs to & from the Airport she is a genuine asset to this hotel and super friendly and approachable.
- Leena (10/5): Exceptional - Kylie and every one of the staff at San Grand were simply phenomenal. The level of customer care is the best I have experienced anywhere in hotels Iâve stayed which are many the world over. Besides the level of care and attention to detail from staff, the rooms are so comfortable and canât be faulted. Beautifully decorated and maintained rooms and property overall. Location very ideal. Breakfasts high quality. It feels like such a find and a home in the heart of Hanoi.
- Kimleng (10/5): - The hotel was in the great location. All nearby food and drink location . Rooms are very clean, modern and no noise interruption. Staffs are very friendly and care about customers especially miss Kylie Tran. I would recommend to all visitors who come to visit Hannoi. I would give 10stars out of 10. You wonât be disappointed about it .
- Lavanya (10/5): - Great overall experience with warm and hospitable staff - Mai, Mr Cuong, Lea, and Kylie were all very helpful and welcoming :)
- G (8/5): Great stay! - Really great stay at San Grand Hotel. Staff couldnât have been more welcoming.
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