Seralago Hotel & Suites Main Gate East

Location: 5678 West Irlo Bronson Memorial Highway, Orlando, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Free beach shuttle
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• BBQ facilities
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Hot tub/Jacuzzi
• Car hire
• Concierge service
• Wheelchair accessible
• Heated pool
• Outdoor furniture
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Process in place to check health of guests
• Access to health care professionals
• 24-hour security
• ATM/banking
• Front desk (limited hours)
• Free wired internet
• Golfing on site
• Playground on site
• Tennis lessons on site
• Self parking (surcharge)
• Free beach shuttle
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Games
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Swimming nearby
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Standard Room, 2 Double Beds

  2 Double Beds

  290 sq feet

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator and microwave

  Sleep - Bed sheets

  Bathroom - Partially open bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Desk, safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

  Comfort - Climate-controlled air conditioning

  Accessibility - Wheelchair accessible

  Eco-friendly - Eco-friendly toiletries and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Room is accessed via exterior corridors

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Interconnected room(s) available
  • Wheelchair accessible
  • Access via exterior corridors
  • Free WiFi
  • Partially open bathroom
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • LED light bulbs
  • Wet bar

• Premium Suite, 1 Bedroom

  2 Double Beds and 1 Double Sofa Bed

  505-sq-foot room with pool views

  
  

  Layout - Bedroom, 2 living rooms, and sitting area

  Internet - Free WiFi

  Food & Drink - Refrigerator and microwave

  Sleep - Bed sheets

  Bathroom - Partially open bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and laptop workspace; rollaway/extra beds and free cribs/infant beds available on request

  Comfort - Climate-controlled air conditioning

  Eco-friendly - Eco-friendly toiletries and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Room is accessed via exterior corridors

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 6 (6 Adults)

  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Microwave
  • Interconnected room(s) available
  • Separate sitting area
  • Access via exterior corridors
  • Free WiFi
  • Partially open bathroom
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • LED light bulbs
  • Wet bar

• Suite, 1 Bedroom

  2 Double Beds, 1 Twin Murphy Bed and 1 Double Sofa Bed

  505-sq-foot room with pool views

  
  

  Layout - Bedroom and sitting area

  Internet - Free WiFi

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Partially open bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Desk, safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

  Comfort - Climate-controlled air conditioning

  Accessibility - Hardwood flooring in room

  Eco-friendly - Eco-friendly toiletries and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Room is accessed via exterior corridors

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Interconnected room(s) available
  • Separate sitting area
  • Access via exterior corridors
  • Free WiFi
  • Partially open bathroom
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • LED light bulbs
  • Wet bar

• Suite

  This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite is air-conditioned and has a TV with cable channels, a carpeted floor and heating. The unit has 3 beds.

  Max Occupancy: 6 (5 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap

• Double Room With Two Double Beds - Parking Lot View

  This room is furnished with 2 double beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap

• Double Room With Two Double Beds - Poolside

  This room is furnished with 2 double beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap

• King Room With Sofa Bed

  This room features a king-size bed and a sofa bed.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap

• Kid Suite

  This suite features a microwave and a refrigerator.

  Max Occupancy: 5 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Video
  • Private bathroom
  • Heating
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap

• Two-Room Suite With Two Double Beds - Plus Murphy Bed

  This suite is furnished with 2 double beds in the master bedroom, one double sofa bed and one double Murphy bed in the living room. This suite has a convenient poolside location.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap

• Standard Room With One King Bed - Disability Access/Roll In-Shower

  The spacious double room features air conditioning, a seating area, as well as a private bathroom boasting a bath and a shower. This double room has a carpeted floor, heating and a TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shower chair
  • Shampoo
  • Conditioner
  • Body soap

• Standard Room With One Double Bed - Disability Access With Tub

  The spacious double room offers air conditioning, a seating area, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap

Guest Reviews

• Elena (10/5): - Nice
• Jen (2/5): - So dirty. Bedbugs. Smell like pee. Everything is old. The toilet had to raise the lid to lower the water. The deteriorated bathtub. The dirty beds with bedbugs. My body itched. They should close forever or remodel it from 0 because they need everything new
• Maria (6/5): - The hotel has not been updated the suite that I had the living room ac did not work the door was getting stuck the refrigerator is super small for a large family. This are some of the things. I remember when it was an awesome place to stay but they have let this place go down and no renovations have been done at all.
• Marianne (2/5): - Staff not actually helpful. Amenities were basically closed down. After waiting for sometime for my pool view room, they were putting us in a room facing a defunct pool. After complaining , we were given a room that was far from feeling clean. Property was litered with garbage and it appeared that some were living there.
• amanda (2/5): - This property is closing . They have completely let go and stopped cleaning. We had 2 dirat rooms. We were booked jnto the wrong room at firat we booked the kid suit. We went into a room with 2 beds. We were told thats all that was available. The room had blood on the sheets and trash all over the floor. We called the desk and were told if we wanted housekeeping we needed to book 24 hours prior. Like .... we juat checked in. They said there was nothing they could do that night to come back tomorrow. Went back went to a new room this room was also dirty and the air conditioner leaked the entire room was soaking wrt out entire stay. They sent maintenance he came in with a hammer and was like yeah theres nothing i can do the hotels closing and they wont allow me to fix it. Then the fridge froze all of our food and medications. Ruining over a hundred dollars worth of food and thousands in medication . When we checked out the guy was pretty much like im sorry that happened but theres nothing i can do at this point
• Shakiem (4/5): - Need improvement on entire property
• Roxana (2/5): - When they say you get what you paid for this is the perfect example. The staff in the front were very polite and very nice, but the room was awful. The door was banged up. Felt like anybody could break in at any time. The bathroom was falling apart. It was dirty behind the toilet was falling apart at least they had toilet paper. The floors were dirty. The microwave was dirty. The fridge was dirty and rusted. Everything was rusted in there. The walls were gross yellow, like it was the smoking room before or still The beds were sketchy did search for bedbugs immediately, but did not have any that we could see The TV barely worked. It flickered in and out the outlets wouldn't keep anything plugged in the base boys were peeling off, and you could see rest and nasty mess behind it the bed skirts were ripped stained, and gross. The doors were stained and gross. There was trash around the premises of the hotel inside the resort we barely stayed in the room because we were out mostly thank goodness, but even taking a shower in there you still felt dirty afterwards. Do not recommend at all. There's more to say, but these really probably have said it all
• Yujia (2/5): - I lost my things in the room, but the hotel has no solution.
• Anamia (2/5): - I’m checking out asap this place is disgusting I can’t sleep here with my kids it’s absolutely dirty the microwave don’t work I called to fix it they haven’t came I want my money back I never been at a place so dirty and itchy just sitting on the bed YUCK
• Samantha (2/5): - The rooms were dirty . You have to call 24 hours ahead for house keeping . I had no tissue asked them they said they don’t have I had to buy my own . The room phone and heating system didn’t work there was no hot water . My room door was broken . Only one pool is open . Someone threw up in the pool during my stay I alerted them and they didn’t shut the pool to clean they kept letting people in . There is no breakfast like the website says . Hotel staff very rude and nasty .
• christy (2/5): Horrible hotel now not a resort - Very run down condition, charge resort fees & this is far from a resort No working hot tubs 1 out of 2 pools working No maid service Had to ask for clean towels & hard to get wash clothes, no garbage pick up Overall experience was horrible
• roger (8/5): Randown - Needs to be remodeled alot of not working
• Kimberly (2/5): - Room smelled of mold that I’m severely allergic to
• Patricia (8/5): - I use to stay here all the time. The hotel is closing and there is nobody in housekeeping. The staff that are still working are friendly. Restaurant and store are closed. Bar is closed. Front pool only pool open. Couple more days and it will permanently be closed.
• Tristan (6/5): - Not the best, not the worst
• Reginald (2/5): - The room was disgusting, with molded walls, lampshades, doors off the hinges, a dirty tub, and roaches everywhere. It was the most awful place I've ever stepped in. The swimming pool was closed because it was cracking and falling into the ground, and the tennis court was crumbling. Several parts of the resort were condemned and vacant. Please run from this place!!!
• Andrew (8/5): - Property was silent
• charity (2/5): - This place needs condemned
• Robeeh (2/5): - Discusting on everylevel. Shame on Expedia as well for even offering this hotel/motel on their platform. You should take down this hotel off your website or just be honest about it, the pictures and descriptions or nothing remotely close to what the set up and condition of the facilitesi/rooms are. I didn't even end up staying there after seeing the room, I was with my entire family and young kids and left and booked another room at another hotel. The room stunk, the contion of the walls and bathroom was gross, and the dirty sheets on the beds were gross. I can go on and on do not stay there its old, in poor repair, dirty, in a shaddy area.
• Ashley (10/5): - The staff was very friendly and helpful ❤️ my family and I enjoyed our stay
• Tommy (10/5): - It’s was good for the price we loved it!!
• Jose (4/5): - The hotel and rooms are poorly maintained, rooms needs to be updated and smells very bad, the only good thing is the location.
• Natalie (8/5): - Even tho the property is a older hotel, the room was clean and comfortable. Only thing that i would say is that people being loud at all times of the night. But otherwise my stay was good
• Afshoon (8/5): - happy
• Nithas (10/5): - Good
• Kay (2/5): - The room was dirty the carpet was sticky the furniture was broken. The bar and restaurant were closed. The store was empty and closed. The property was covered with trash. Sad because we had stayed here before and enjoyed it very much. Has gone down hill.
• Brent (2/5): - Tv didn't work. Heat didn't work. Called for maintenance and they said they were gone for the night. This place is a mess. I stayed there years ago and it was fine. I'll never stay there again.
• Merlo (2/5): - The sheets isn’t changed. The tub isn’t clean. Mirrors are cloudy. Staffs are good and accomodating. Room have an odor.
• James (2/5): - This establishment should be condemned Unbelievably dirty in every way possible. We had to purchase our own Sheets Blankets and towels.
• Jenny (2/5): Worst place to stay in Kissimmee - This hotel needs to be taken off of hotels.com! The pictures are not in any way current. I'm surprised this place hasn't been condemned! It looks like a dump with trash everywhere all over the ground, pot holes everywhere in the parking lot, and weeds growing out of every flower bed. The pool and hot tub were inoperable and the food court is closed. They don't have housekeepers so there is no telling when the last time the sheets were changed was. There was only one working light bulb, the hair dryer looks like it was burned into the socket, and the bathroom door wouldn't close. At one time this was a decently fair priced place to stay but now it looks like a homeless shelter. I would love to have my money back as we had to sleep on top of the covers the first night and didn't even stay the second night. I'm sure they will give some bs excuse as to why they can't do that though.
• Kerry (4/5): - Not again
• Verified traveler (6/5): What to expect - The room was cleaner than expected after seeing the outside. The sheets were clean. The rest was not.
• Taryn (2/5): - We booked for 2 days & end up staying 5 hours & left It was absolutely ridiculously dirty. And the staff, were not apologetic at all
• Brenda (2/5): - This place was terrible. I know that for the price you can’t expect much, but this place is in terrible condicións, shouldn’t be open. Expedia shouldn’t have this place listed.
• Donielle (2/5): - There was people smoking weed the room were dirty and the carpets were stained. I have never in the past experienced seralargo like that before . It was horrible and I checked out within the same hour I got there !
• Yvonne (2/5): - Not as advertised. The first room they gave me looked as if a series of crimes had taken place there, i have pictures. They just tried to blow it off until i showed them photos. 2nd room was slightly better, but still smelled bad, walking on carpet made my feet black. 2 lamps broken, bathroom ceiling peeling, sink didn't drain properly. No working hot tub or tiki bar, grounds covered in trash, no housekeeping services. Lost hot water/cable 1 day each. Their excuse... it's an old hotel, the pictures and description from when they opened. So... it opened in the 70-80s, no one could update the website since then. ... besides, there was no internet in the 70s and 80s. Simply fraud as far as i am concerned. I dont need fancy, but i do require clean and honesty.
• Omar (10/5): - Nice place for a quick vacation stay not the greatest place but has a pool
• Barbara (4/5): - I didn’t feel safe in this hotel it was hard to get in the room there were a lot of pot smells and just trashes people all around would not recommend this hotel ever
• NELSON (4/5): Pobre - Condiciones del área, extra sucias.
• Brian (2/5): Dirty - Disappointing Stay, Avoid if Cleanliness is a Priority My recent stay at the Seralago Hotel was extremely disappointing, and I would not recommend it to anyone who values cleanliness and well-maintained accommodations. I booked this hotel based on the appealing photos online, but the reality was far from what was advertised. From the moment I entered the room, it was clear that the hotel is not being properly maintained. The couch and bed were covered in visible stains, which was frankly disgusting. The bathroom was filthy, and the paint was peeling off the doors, shower stall, and tub, creating an unsanitary environment. The floors were also dirty, adding to the overall sense of neglect. Beyond the cleanliness issues, several of the room's amenities were not functioning. The phone didn't work, making it difficult to contact the front desk. The lamps flickered and sparked, with exposed wiring that seemed like a fire hazard. Even the simple task of getting clean sheets proved impossible; when I requested them, I was told the hotel had no extras available. My attempts to address these concerns with the front desk were met with little more than an apology. While I appreciate an acknowledgment of the problems, it did nothing to rectify the situation. The lack of action from the staff further compounded my disappointment.
• Diego (6/5): - Pools were closed , first room they put us in the ac was broken & when we got out into another room , we went to shower and there was no water . Aparently they’re was a pipe leakage and they said the water would be back within 1-3 hours
• ELOISA (2/5): Horrible experiencia!!! - HORRIBLEEEEEE…. atención al cliente al llegar a nuestro check in nos indicaron que no tendríamos agua caliente en los 3 días de nuestra estadía. Sin previa notificación luego de venir de un viaje largo para quedarnos ahí. Exigimos Refund de nuestro depósito. Tuve que buscar otro Hotel… aún no recibo respuesta sobre mi refund…..: Eloísa Alicea
• Kay (2/5): - The room we had was disgusting, the carpets use to be blue and were black with mold on them. They was toilet paper in the toilet and I flushed the toilet 3 times and the paper wouldn't go down. This is not a good place especially if you have an mold allergies. Of course the pictures online were nothing like the actual room, please beware
• tina (2/5): - The pool and hot tubs were broken. The only reason we booked here was for the hot tub. We were highly disappointed that we had to pay a $40 “resort fee” for what is actually a run down hotel.
• Scotty (2/5): - Run!! Pay the extra $50 to stay somewhere Else
• Glinda (6/5): - Good distance to Disney parks. Needs rehab and good deep cleaning everywhere on property.
• Ronald (2/5): - The hotel is not as represented in the images. Our room was from the 70s. Run down, old and many items in the room did not work. Old carpet, old furniture... and mold around the AC vent. When we checked in, we told them the lights in the bathroom were out. They said someone would be there in 20 minutes to fix it. We had to call again 2 hours later for someone to show up. We went to take a shower, there was no hot water. They told us the boiler would have to turned on... seriously? We asked if we would have to ask them to turn the boiler on again in the morning and the maintenance guy said, "probably." This hotel should not be booked at any price.
• Shehval (6/5): - Location was great. Rooms were very outdated. Door did not close or lock properly. Heat did not work.
• Brenda L (8/5): - Spacious rooms just need some updates also beds weren't so comfortable felt the springs on the mattress. Over all not bad for the price just wish they didn't charge resort fees I couldn't even get a cup of coffee had to drive to McDonald's to get some.
• Alexander (2/5): Dirtiest place ever nothing like the photos - Don’t waste your money. Lights in the room didn’t work. Everything on the bathroom had mold. Don’t even take bed sheets off or you will throw up. Room 256 was mine just in case.
• Jason (2/5): Worst hotel I have ever stayed in - When we checked in they charged us an unexpected "service fee".We checked in as a family of 5 and they only supplied 2 large bath towels. When I asked the front desk for more towels they said they didn't have any. There was no tub stopper so the kids couldn't take a bath. When I asked the front desk for one they said they would get us one in the morning but one never showed. There was only 1 bar of soap. The lock looked like it was about to fall off the door. The bathroom itself was dirty and at one point the ceiling fell down onto the sink and there were termites crawling around on it. The hallway lights leading to the room were out so it was dark getting to the room. And there were 2 TVs in the room, niether of which worked.The pillows on the beds felt like they were filled with some sort of popcorn material. And the carpet was sticky and disgusting. None of the restaurants in the hotel were open. It looked like a post-apocalyptic scene.
• Mandi (10/5): - Staff at check in was great. The room was clean. Only thing was there was litter on the ground and some guest left Garbage out for the strays to get into.
• Paolo (2/5): - if i could give this property zero stars i would it was beyond the worse hotel i’ve ever been to . room smelled like smoke and the tv didn’t work , hair all in the bathroom and when we went to complain to the workers they gave us 2 other rooms to chose from and those rooms were terrible to it was extremely filthy .
• Antonio (6/5): Poor service - We were put in a room with damp bedding the heater didn’t work, the toilet didn’t flush and the walls had damages. So they moved us to a different room but the maid service only comes once a week. And the toilet paper was an industrial super roll that didn’t fit in the paper roll in the restroom
• Terri (6/5): - They have the best rates in town but, we bring our own sheets and towels because in the past the linens have not been clean.
• MARTIN (2/5): Pésimas instalaciones - Pésimas instalaciones, muy viejas y sin mantenimiento, necesita todo el hotel una completa reacondicion,
• Natalia (2/5): - No maintenance at all, updated. Scary.
• Jaspreet (2/5): - Room was smelling with smoke although it was non smoking room, manager said cannot do anything. Could not sleep all night started having breathing issues. Checked out next morning to stay in another hotel. No bedding provided for sofa bed when asked for it, manager said come to main office to get it, could not deliver to room. Mattress of the sofa bed was way smaller than the frame one person can barely fit although two people were supposed to sleep on it. Microwave and Fridge were in the bathroom area next to sink.
• Daniel (2/5): - Avoid at All Costs – A Terrible Experience! I’ve stayed in countless places over the years, but this was by far the worst. From the moment I walked in, it was clear this room was nothing like what was advertised. The pictures online were clearly outdated and modified — what I was shown was a complete lie. The room was filthy, with stains on the carpet, dust everywhere, and the bathroom had mold in the corners. When I approached customer service to express my concerns, they were rude and unhelpful. Instead of offering any resolution, they just brushed me off. It was frustrating, to say the least. If you’re looking for a comfortable stay with honest service, I would highly recommend looking elsewhere. This place is not worth the money or the hassle.
• Sayu (4/5): - Old town is so good
• Julie (2/5): Horrendous - I only stayed one night and would have not stayed that first night if it had not been too late. I paid ahead for 5 nights and only stayed one. The room was very dirty. There was mold in the room; on the carpet; furniture and n the bathroom. The smell in the room was horrendous. It smelled like mold and urine. The mini fridge door was rusted on 1/4 of the bottom. Half of the outdoor lights did not work which made it dangerous to leave the room at night. The last straw was seeing roaches crawling on the wall. I’m shocked that this place has not been shut down by the health department. I’m still trying to get my refund.
• Marta (2/5): - El hotel está en muy mala condición. Yo fui con mi esposo y mis dos niños, y nos tuvieron que mover de habitación (el baño no funcionaba y el piso estaba demacrado sucio). El segundo cuarto tenía la tasa de baño rota el piso sucio, las sábanas de la cama usadas, la puerta rota. Y muchas cosas más, nada que ver con las fotos que tienen publicadas. Realmente tuve una muy mala experiencia con el hotel y el personal.
• Vinicius (2/5): - The room is not what the pictures shows, there were bugs and the room floor was filthy, and the room door didn't even lock properly. I recommend everyone to stay away from this place. Go spend your money somewhere that you'll enjoy.
• Sol (2/5): - This property is the most getto and terrible. No hot water, AC unit dont work properly, curtains broken and.barely privacy, keys to room do not work, security is the most rude any one could imagine. This place should be completely remodle. Worth experience in my life of course we get for what we pay. The only good I have to say is the location. Thats it!!! I DO NOT RECOMMEND THIS PLACE AT ALL!!
• Prateek (2/5): Worst stay ever - This was most terrible stay I’ve ever had. Bathroom is stinky, room is not at all in good shape, bed mattress is all broken, linens are not clean and on top, no hot water coming in the room.
• Manilia (2/5): - Hotel needs to be updated
• Milan (2/5): - We had horrible smelling room so the only positive thing about this property was they allowed us to change the room which was not stinky and moist otherwise I would ask for refund this place needs to be renovated or shut down
• Verified traveler (2/5): - Estaba muy sucio , olía mal , se veía como una propiedad abandonada .
• Yanis (2/5): - bad odor, dirty, unfriendly staff
• Marie Anne Gael (4/5): - The Staff was not very helpful , The door to the room could not open and they did not want to come and verify. Will not come back to this motel.
• Theresa (2/5): - This had to be the worst hotel I have ever stayed at. It looked so cute online with a lot of amenities but its false advertising. We booked a stay from 12/31/24-1/2/24. They had limited housekeeping services and later learned you have to request it 24 hours before. At first there was no electricity. They turned it on and the tv doesnt work. The bathroom door was swollen so it would not shut. Bathroom was filty with pinkish mold behind the door. It was cold but the heat didnt work. We waited all day and the next day for maintenance who determined unit had to be replaced. There was only one maintenance person. Photos and ads around the property are misleading. Food was not available become the restaurants were all closed. Only good thing about this gross motel was the gameroom. Garbage was overflowing the entire stay. The condition of motel is below normal because its so run down. Run do not walk if you decide to book this motel because its not a resort like they advertise. It felt like they are closing soon but will still take your money. So many people were making complaints to the rude staff at check in.
• Chris (2/5): - Dirty
• Bruna (2/5): - This has to be the most disgusting hotel I’ve ever stayed at! First let me tell you about the check in process. When I got to the hotel I was attended by the most arrogant and uneducated older lady at the check in counter. First she told me that I was in the wrong hotel, then after I confirmed on my Expedia app that I was in the right place, she told me that I did not have a reservation and insisted that she couldn’t find my name in the reservation list. I had to show her my app and kept on insisting that I had a reservation. After a long stressful wait she finally found my reservation under the name and confirmation number that I had given her when I first arrived. I reserved a suite with two queen beds and a queen pull out bed for myself and my family. When I made the reservations I have mentioned about the number of guests that would be staying at this suite for 4 nights. When I got to the room we had two bath towels, one face cloth and two hand towels to accommodate six people. The room smelled like a misture of cigarettes, mold and a dead skunk. The smell was awful !Full of spider webs & dust. Stained bedding and dirty covers, filthy microwave, broken outlets, wholes on the walls, broken floor, baseboards were rotten and broken. Cigarette buds all over the property, garbage overflowing & the hotel door looks were broken as well. I was blown away with the false advertisement. This place looks nothing like the advertised pictures on Expedia.
• MOHAMAD H (2/5): - That was a bad experience we had in this hotel. Very dirty even you can see the rust on the doors and bugs are playing. We asked to change the room but the second room was the same. It should not been rated for not even half start.
• yolanda (2/5): - It is not a clean place. I think they should close it because the deteriorated conditions it is in can cause diseases. Everything was dirty, there was no maintenance service. It had a bad smell and there was no paper in the bathroom. After checking in we saw the room and cancelled the reservation.
• Irasema (2/5): Never staying here again. - Unfortunately our stay was a nightmare. Our stay was from December 29th, 2024 through January 1st, 2025, booked a month and a half in advance. I received the confirmation email when booked, then a reminder a day before. No communication outside of that, please keep this in mind. We arrived at 3 PM to check in, then were asked to wait until 3:15 PM to do so (which was no biggie since there was a sign right behind the gentleman helping us stating check-ins were to happen after 4PM). We go back up to him at 3:15 and starts checking us in, but then gets told by housekeeping our suite wouldnt be ready until about 4:15, so of course he asks us to come back at that time and our room should be ready. We are very understanding people, we tell him we'll be back at the time he gave us to get our room keys and head down to unpack. We couldnt eat at their food court because they didnt have anyone to run it, so it was closed the entire time we were there. We came back at 4:30 PM (just in case). However, it still wasnt ready, and had to wait about an hour to check-in again because there was a line of other tired folks checking in at the same time. When we finally get everything taken care of, we head down to our room and were appaled by its condition. There were 4 child size pillows provided for a room of 5 adults, one roll of toilet paper for a 4 day 3 night stay, a cabinet door was missing, the bathroom door couldn't close, the room door was insecure and hot water took 30 mins to work.
• roosbet (2/5): - To begin the door was hard to open, the lights did not work, inside the rug was dirty, the beds was like they put chunk of blankets on side, the bathroom very rusty was a terrible place
• Lamiya (2/5): - Ewwww just nasty!! First off the pictures are fake. I booked family suite which was supposed to have a living room with 2 queen beds. I was informed they had no such room and they only had a family room with bunk beds. Ok fine I get in the room and it smells horrid!!!! Like feet and mold mix all together. The kitchen and bath are combined and also nasty. The furniture was very old and falling apart. Save you self alot of time and money and run away from this place. Its not worth it. Yes the location is wonderful but you still have to return to a disgusting place to lay your head. Im not over exaggerating this place should be torn down its not savable. The audacity to charge a 40 dollar resort fee when there were no resort amenities. The tv had no cable I was told they were into it with the cable company. I changed rooms thank God but it was only slightly better. I paid for 2 nights and couldnt find anything better in price so I stay both nights. I went and got cleaning supplies and a broom along with air freshners. Oh and they charges a 100 dollar deposit as if the room wasnt already damaged beyond repair. Just EWWWWWWWW.!!! Never again.
• David (8/5): - Cheap clean but property needs work
• Amy (2/5): - my stay by three days.. Mold everywhere, furniture from 1970s, holes in sink ( pieces of ceramics missing) pool not open in 87 degree weather, pond ( green swamp with garbage pails floating on top)
• Shawn (2/5): - This property was rated by expedia as a 4 star property. This property was a 1 atar at best! The motel was absolutely disgusting! The furniture was old unkept. The bed linen was dirty old and the had no blanket or comforter. You had to ask for maid service. Which was not communicated at check in. We were required to pay a resort fee for services not available! The bathroom was moldy and unclean. The cable went out so we had no television service. When i called to complain they said it was the cable company issue and nothing they could do about it. No compensation offered. No dining on site. The motel only had a pool. The rest of the property was un kept. I am quie surprised that Expedia kept such a property on your listing. The property was listed at a price higher than what they had listed which was $29.99/ nt. I have lost faith and respect for Expedia as a result of this stay and terrible experience. I will seek out other sites that actually more accurately rate their listed properties! I would request a refund for this property from expedia for the horrendous experience and inaccurate rating of this property!
• Yosbany (6/5): - Very old place ! Old beds ! Front end people super unfriendly! Horrible service
• Romal (2/5): - No electricity in hotel room
• Jessica (4/5): - The Family Suite--there was rust on every door and mold on the curtains. There was rust or mold on the lamp shade. The mini fridge and microwave were in the bathroom. The slept 5, but was extremely small. The bed was hard and uncomfortable. I was also scared to use the electrical outlets looking burnt. The bathroom was small and shower did not even work. The hinges of everydoor was covered in rust. Toilet ran constantly, shower leaked, bed were nasty.
• Atul (2/5): - This was the worst experience in my life time. Worst customer service- very rude. The lady was not cooperative or polite. Bad smell in the room and outside the door.
• Cheyrl (6/5): - This place is outdated for sure. However, we still choose to stay here when we visit Orlando. The price and the location make it a great choice and the staff is always super nice.
• Elisa (6/5): - Great location and friendly staff, but the property is in bad shape, lights and electric outlets don't work, the door didn't lock properly, no ice machines...
• Juanita (10/5): - Cambiar los matres darle mejor mantenimiento
• Adrina (2/5): - Horrible experience
• Angel L. (2/5): - Was dirty, no hot water, uncomfortable pillows, uncomfortable bed, extremely DIRTY
• Kerimar Enid Santiago (2/5): - First thing I want to say is that the receptionist named Daniel was really kind and respectfull, he was great. Regarding the "hotel" this was a real life nightmare. Super Dirty, scary, old, beds were horrible. Everything was bad. Please DO NOT stay here.
• Andre (2/5): - Dirty place, poor of maintenance, room smells terrible.
• Jessie (2/5): - wouldn’t recommend
• jeff (10/5): Comfortable,safe,quiet we will be back - The property was decorated beautifully. Our toilet top had a crack, but it worked. Other reviews said there was cigarette stains on the tub, I saw extra tub covering pieces. No cigarette holes, no bugs at all. Not even 1. I loved all about our little room. The lamps were adorable and the furniture was sturdy.
• Stephanie (4/5): So gross - The room was so dirty. There was a bar of soap with hair on it left in the shower. The carpet was sticky. The tv in the kid's room didn't work. The lock on the door was broken. The heater in the room didn't get hot and just blew cold air all night so it was freezing. We won't ever stay here again.
• Edgar (2/5): Terrible - Dirty, no hot water, room smelled like bleach and sweat. Check in is at 4 but room was not ready at that time.
• Ana (2/5): - The hotel has gone down the hill the property is in really bad conditions they gave me the wrong room and when I open the door it was vomit everywhere the beds a mess and smell horrible the hallways smells horrible never again will I stay here and if you have kids don’t bring them here the smell of weed is horrible
• Laura (2/5): - —door was crooked in the frame and would only open if we shoved it with shoulders. It would not lock when shut. —bugs in the room —not enough outlets —broken lamp —uncomfortable mattresses —staff did not seem concerned about any of these issues when reported.
• Andrew (2/5): - It looked like it has never been upgraded since built in the late sixties. The worst part was the heater didn't work despite freezing temps in Florida that night. The staff told me there was a problem with the heaters maintenance were working on but I don't think the heaters ever worked. We couldn't stay there and it seems like they haven't refunded me. Very disappointed and dissatisfied.
• Mr (2/5): - After two room changes finally decided to find another hotel the place smells like sewage outside inside all the fruniture looks like they got if from another flooded out hotel. Dead roaches on the sticky dark carpet, exposed electrical wires smells like it’s been wet inside prior they should really for the safety of tourists condemn the place. Stay their and find out don’t say I didn’t warn you

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