LUX Suites in Roma

Location: Via Lombardia 40, Rome, it

Star Rating: 7.8 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 03:30 PM - 08:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Electric bicycle charging station
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Soundproof rooms
• Ironing service
• Hot tub/Jacuzzi
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Allergy-free room
• Adult only
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Broadcast Live sport events
• Happy hour
• Cooking class
• Television in common areas
• Express check-in
• Free wired internet
• Internet access
• Housekeeping on request
• Wine release events
• Secured parking
• Garage
• Hosted evening meal (reserve)
• Bicycle-friendly property
• Electric bicycle charging station
• Guest education on local ecosystems and culture

Rooms Available

• Premium Studio Suite, Jetted Tub

  1 King Bed

  269-sq-foot room with city views

  
  

  Relax - Indoor private hot tub

  Internet - Free WiFi

  Entertainment - 55-inch Smart TV with premium channels and first-run movies

  Food & Drink - Espresso maker, electric kettle, room service (limited hours), and free bottled water

  Sleep - Memory foam bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, jetted bathtub, and separate shower with a rainfall showerhead

  Practical - Laptop-compatible safe, laptop workspace, and local maps

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Accessibility - Hardwood flooring in room

  Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Room/bed type depends on availability at check-in

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Jetted bathtub
  • Espresso maker
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Free WiFi
  • Down comforter
  • Frette Italian sheets
  • Memory foam mattress
  • Rainfall showerhead
  • Private spa tub
  • Room and bed type depend on availability check-in
  • Bedsheets provided
  • Smart TV
  • Champagne service
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • LED light bulbs
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Mobile key entry
  • Desk chair
  • Energy-saving switches

• Luxury Double Room

  1 King Bed

  249.1-sq-foot room with city views

  
  

  Relax - Indoor private hot tub

  Internet - Free WiFi

  Entertainment - 55-inch Smart TV with premium channels and first-run movies

  Food & Drink - Espresso maker, electric kettle, room service (limited hours), and free bottled water

  Sleep - Memory foam bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, jetted bathtub, and separate shower with a rainfall showerhead

  Practical - Laptop-compatible safe, laptop workspace, and local maps

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Accessibility - Hardwood flooring in room

  Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Room/bed type depends on availability at check-in

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Jetted bathtub
  • Espresso maker
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Free WiFi
  • Down comforter
  • Frette Italian sheets
  • Memory foam mattress
  • Rainfall showerhead
  • Private spa tub
  • Room and bed type depend on availability check-in
  • Bedsheets provided
  • Smart TV
  • Champagne service
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • LED light bulbs
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Mobile key entry
  • Desk chair
  • Energy-saving switches

• Deluxe Double Room with Spa Bath

  Guests will have a special experience as the double room offers a hot tub. Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The air-conditioned double room provides a flat-screen TV with streaming services, soundproof walls, a mini-bar, a tea and coffee maker as well as a quiet street view. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Fire extinguisher
  • Key card access
  • Window
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Double Room with Shower

  Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV with streaming services, soundproof walls, a mini-bar, a tea and coffee maker as well as a quiet street view. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Fire extinguisher
  • Key card access
  • Window
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• John (6/5): -
• Piergiorgio (3/5): Non tornerei - La posizione. La camera non era delle stesse foto dell’annuncio, anche se non era male, ma non dello stesso livello sicuramente. Cauzione di €100 per una notte bah. Tassa di soggiorno per due persone ma ho pernottato da solo. (€14) Non c’è aria condizionata.
• Salvatore (10/5): -
• Loredana (9/5): -
• William (9/5): An indulgent luxury sleep - This was an absolutely beautiful suite with an amazing circular bed that was gigantic (the photos don't do it justice) I'm 6 foot 4 and it was wider than me. The indoor jacuzzi bath is such a lovely touch. The suite is equipped with many modern fun stuff like electric curtains, scented shower, colour changing lights throughout, a unique free standing sink and different modes to change the mood lighting in the room. I've never seen anything like it. Throw in a Nespresso machine and a super comfy mattress and free bathrobes and you have a wonderful room to pamper yourself and enjoy (would make a perfect honeymoon or anniversary suite) The staff were very friendly but they are not onsite as they own a restaurant around the corner but anytime I called them they would answer and help with any issues, which unfortunately there was a couple. When I first got there I felt maybe a little lack of information like the WiFi password, no aircon control or how to use the mood lighting or jacuzzi, but this may be due to them being under stress from also running the restaurant and when I called about this it was all sorted. There was a crack on the toilet seat but I was told this was from the previous guests who just left, there's no way they could have changed the toilet seat there and then so it didn't bother me as the staff were so nice.
• Barbato (10/5): - La posizione e sopratutto la camera molto pulita e confortevole
• Carmela (10/5): -
• Loredana (10/5): -
• Francesco (8/5): Buono - La posizione Nulla
• Jesus Aldair (9/5): -
• Brigitte (7/5): -
• Ale Ilacqua (8/5): - Struttura accogliente e romantica Frigo bar e macchinetta del caffè non funzionante
• Carolei (10/5): Speciale - Tutto splendido curato nei minimi particolari
• Lorenzo (9/5): Camera top ! - Camera molto bella, posizione molto comoda a due passi da piazza di spagna. Ottimo anche ristorante piccolo mondo. Ci ritornerò !
• Lorenzo (10/5): -
• Elisa (9/5): -
• Cruz (10/5): Fui muito bem recepcionada. Quarto maravilhoso, muito limpo . Hidromassagem maravilhosa, e o quarto exatamente igual a f -
• Santini (10/5): -
• Valeria (10/5): - Lo staff la Signora molto gentile e accomodante Nulla
• stefania (10/5): - Personale estremamente disponibile. Anche il ristorante è stato ottimo. Tutto perfetto.
• Gaia (10/5): -
• Scordo (10/5): -
• Lorenzo (8/5): -
• Penzo (3/5): Fate attenzione se ritardate il check-in dopo le 23 dovete pagare una penale di 50€ senza alcuna ricevuta. -
• Thomas (10/5): -
• Panico (10/5): - Posto pulito e molto accogliente proprietaria molto gentile e simpatica
• Leonardo (1/5): PESSIMO/SCHIFOSO/RIDICOLO - Non ci venite. 1) Una topaia. 2) Posto pessimo a dir poco ridicolo. 3) Privacy nulla, se respiro mi sente anche il vicino. 4)La stanza era un buco, niente a che vedere con le foto in quanto sono fatte per far sembrare la stanza più grande. 5) Se sulla spunta personale ci fosse stata una spunta ancora più bassa nel sistema di recensione di booking l’avrei messa. Siamo arrivati e abbiamo aspettato 15 minuti sotto il solo quocente perché non ci stava nessuno a prenderci, e quando il signore è arrivato non ci ha neanche chiesto scusa esordendo con un: “eccome”. Siamo saliti, ha aperto la porta, un buco di posto. Come se prendete il salone di casa vostra e dentro ci fate più di 6 appartamenti. Di conseguenza immaginate bene che state stretti, non avete privacy perché si sente ogni tipo di cose e vi sentite in trappola. 7) siccome ho divagato continuo sul personale. nonostante abbiamo inviato i nostri documenti online per velocizzare tutto, quando siamo arrivati il signore non trovava i nostri fogli per il check-in pronti e ci ha fatto perdere un sacco di tempo e facendoci passare la pazienza (dopo essere stati già 15 minuti sotto il sole). Ho dato una carta per dare i 100€ di cauzione e la loro macchinetta non l’ha presa e il signore, maleducatissimo e senza un minimo di rispetto se ne è uscito con, “allora ce devi da i sordi”. Gli ho chiesto se voleva fare pure il simpatico e mi è venuto sotto a brutto muso dicendo: “allora ve ne dovete anna”. Alla fine ce ne siamo andati, ho preferito buttare i soldi della camera piuttosto che stare in un posto del genere. Incompetenti cambiate mestiere. Il riassunto è: non ci venite tenetevi i soldi in tasca e andate altrove. Sarebbe da denuncia una roba del genere ma non meritano più tempo di quanto già non gliene abbia dedicato.
• Tommaso (10/5): -
• Chiara (8/5): Fine Settimana Romano Rigenerante. - La camera e il Personale molto disponibile e gentile. Nulla.
• Emanuele (8/5): -
• Antonella (9/5): Bella esperienza - Camera molto bella, letto rotondo comodo. La vasca idromassaggio è la chicca della stanza. Bel design. Posizione ottima. Nel prezzo pagato era compresa una bottiglia di prosecco, non disponibile, ma lo staff ci ha riferito che ci saremmo potuti recare presso il ristorante (di loro proprietà) per un aperitivo il giorno seguente. Soggiorno complessivamente soddisfacente
• Eleonora (8/5): -
• Antonio (10/5): -
• Jacek (10/5): - Pokój urządzony bardzo nowocześnie.
• Marco (8/5): -
• Mackenzie (7/5): -
• Chanel (9/5): -
• Cristian (10/5): -
• Samartean (10/5): -
• Juan Carlos (4/5): Over all was decent - The owner was absent and left me stranded for 3 hour never call me or get in touch with me. The room was clean but the bathroom were need a little more attention
• Austin (10/5): - We are very grateful to our host Frederico who welcomed us to the appartments.He went above and beyond for us.The location was perfect for sightseeing everthing Rome has to offer.
• Sara (9/5): -
• Patti (8/5): -
• Alessia (10/5): soggiorno da ripetere - camera bellissima con vasca idromassaggio , staff gentile e disponibile
• Cortac (1/5): -
• Michelle (7/5): - We didn't get remote to turn the air conditioner on and off until we asked.
• Juan (7/5): Good -
• ramses (8/5): - La cama bonita pero un poco incomoda, la limpieza, el baño, los servicios bien. sin queja. La ubicacion buena como punto de partida para recorrer roma, tanto a pie como en transporte publco.
• Sam (10/5): Was relaxing and comfortable. - It was a good distance from most popular attractions. We walked everywhere from the hotel, it was far enough away that it was quiet in the evening but still close enough to get anywhere on foot Nothing stands out
• Kevin (8/5): Love from London - the host was great and accommodating and helped us through. The location is beautiful in one of the best streets in Rome and walking distance from the main attraction. everything was good however they should include a more complete breakfast rather than packed one abd maybe some tools like toothbrushes etc.
• Mark (5/5): The room was acceptable, the bed was OK, did not like the shower or bathroom. There is basically no one there on a daily - The location was good, easy walking to the piazza España. Arrival and check in was quite stressful and needs correcting!!! Upon arriving with 5 pcs of luggage on a very busy street, there was no signage for Lux Suites, thank god there was a man to tell us this was lux suites.
• Brenda (8/5): - Room was a good size. Staff were friendly. Above a restaurant so noise might bother some people. 10 steps with a heavy suitcase is a bit of a pain. Towels were ridiculously small. No laundry facilities.
• Jim (10/5): Very cool room, never slept in a round bed before, and very good location. - The breakfast was as described, so no surprises - it is relatively basic prepared snacks and a nespresso coffee maker. We wanted to experience the local foods, so we usually went to a nearby cafe to enjoy freshly prepared croissants and other pastries as well as the excellent Cappuccinos you find in ROME. The controls in the rooms are quite complex. It took us a while to figure out the lighting. It is very cool mood lighting but the on and off switches and the electric curtains were a bit challenging. A little manual on it would have been nice. Not really a negative, but we had some laughs about the complexity of the system. I suppose the younger generation would have no problem though.
• Zoe (6/5): Overall, the hotel was okay and was a good location. - The location was perfect and walking distance to everything within the city centre. The room was clean and tidy. When we booked the room it stated we had breakfast included however we only had breakfast left for the first morning we were there which we were obviously expecting to have every morning. The breakfast left was 2 croissants with 2 little sachets of Nutella and 1 portion of granola but no milk or cream to go with it . The wifi didn’t work in our room which was a pain but wasn’t a massive issue but it meant we couldn’t really use or phones or anything in the room we had to stand in the hallway to get any wifi.
• Gerard (6/5): Pleasant -
• Keith (6/5): - Nice modern room, a bit dysfunctional bathroom, no counter? Included breakfast was disappointing, packaged buns and processed cereal delivered the day before - not really breakfast but more snacks. Neyteli at the front desk was very helpful
• Mal (10/5): Exceptional -
• Henriette (10/5): Exactly as pictured - Everything
• Anas (10/5): - Alles Bestens - Top Lage - Top Service
• Rafoel (10/5): Exceptional -
• Tomsett (8/5): Very good -
• Sheila (8/5): Very good -
• Taner (8/5): Very good -
• Iliadis (10/5): Exceptional - Beautiful room everything was clean like new. Very helpful people and great location. Recommended 200%
• Vatan (10/5): Exceptional -
• Boitumelo (8/5): Very good - Location and staff were great When you open the windows your view is just a brick wall and sometimes the restaurant downstairs has loud guests n music
• Rob (7/5): The location was perfect, not to far from all the attractions. - The property itself isn’t the best looking from the outside, although once in the room it was exactly like the pictures online. The room was superb. The one big downfall was that the water was not hot at all and the bath takes forever to fill up! The reason I got this room was for the lovely walk in shower and big bath with jets, so to not really have any hot water or the bath taking a lifetime to fill up was a big let down to be honest. There was no hot water and the bath takes forever to fill up.
• Sun (6/5): Pleasant -
• Michele (5/5): For the price I would stay somewhere else next time. - Close to wonderful restaurant If your not familiar with European shower faucets etc it’s complicated. Restaurant below so noisy. Sheets didn’t fit the bed
• Ursula (3/5): Lovely room but overpriced for what you get. Service in restaurant terrible. - There was no breakfast. We only got two small muffins and two pieces of small cake for breakfast. That was the breakfast included in the price. Very disappointing . Misleading the advertising of breakfast There was not enough towels - water was luke warm. Asked for towels and they could provide
• David (8/5): Overall is was a great place to stay with the family - Easy access to Rome centre. Very clean rooms. Very friendly and helpful staff ( Aida ). Room’s exactly as shown on website . No second key available . Whilst Bath towelling robes are good we could have done with shower towels as we had a 7 day stay and the robes got wetter as there was no way of drying them.
• Davies (6/5): Pleasant - Excellent locations within a 30 minute walk of plenty of landmarks. Hotel was also very easy to reach from the train station. Room was clean, very comfortable bed. Shower & hot tub work well and there are plenty of mood lighting options. Don't pay for the breakfast. When we entered the room there was a donut & a muffin in wrappers on the side table. We assumed these were welcome snacks so ate them before heading out on our first day. How wrong we were. After asking about breakfast the next day they explained that this was the whole breakfast; 'This is an Italian breakfast, not a continental one'. For £50 they provide you with a single muffin and a single donut between two people, as well as some coffee. ****take.
• Edda (1/5): Bad - Avoid from this place. They charge you €100 deposit on arrival and even if everything was okay with the room I’ve never got my money back. Owner refuses to answer my messages.
• Katie (8/5): Beautiful apartment in a beautiful location - Location was spot on. Nice welcome drink at restaurant on arrival. Self check out was handy. Room was styled nicely and is exactly like the photos. Would definitely return! No clear instructions on how to use air con. Had a meal at restaurant attached to the apartments and service there was poor but was a lovely looking restaurant and also very popular so we may just have visited on the wrong night!
• Rachel (10/5): Exceptional -
• Mostafa (1/5): Bad -
• Alice (8/5): Clean, comfortable, private and in a great location - Highlights include cleanliness, location, and security, with privacy in a beautiful building. Added bonus - discount with a nearby restaurant which was great! The staff were responsive and helpful with wifi queries. The room was small and a bit difficult to move around in with large suitcases. The shower jacuzzi didn't have the greatest water pressure. The bathroom sink was awkward, and getting ready with cosmetics was difficult with the room's limited bench space.
• William (10/5): we had a great time and woukd stay there again - the location was great. Plenty of restaurants right next to were we stayed. Air codition was great sonce it was 99 degrees everyday. nothing really. Could use more towels
• Hector (8/5): Very good -
• Beatrice (1/5): Bad -
• Kathrin (9/5): Superb -
• Scott (9/5): Very Enjoyable and will return in the future. - Everything was very accommodating from check-in to early morning exit home. Aida was very helpful in getting us settled in and from there everything was smooth. The location was perfect and by the end of our stay we knew how to navigate Rome’s streets. Nope - both of us enjoyed the property.
• Sompol (7/5): Should be better service than this - Modern decoration but fair function We see the worker in shot time on arrival, cannot speak English. My room booked with breakfast- but only few cookies for 3 days. She keep my card 100 Eu for guarantee property damage and until now I have to wait my money back.
• Philip (9/5): Superb - Great location. Very safe. Very upscale modern design. We liked this property. Sending more explicit instructions for accessing the property and unit would help. Also having the following items would be benefit travelers. - a small trash can in the bedroom - a blanket for the bedrooom We would love to stay here again
• Timis (3/5): Poor - Room i was ok. The sam like photo. Is not very clean. The service is not good.
• Anonymous (4/5): Budget stay okay if you don’t plan to spend much time in your room - Good location and restaurant below very yummy (and has gluten-free options). Air conditioner was not worth turning on. I asked the owner to make sure I had it on correctly but it seems that the low air exerted was its full potential. This was not pleasant given it is a small room with little airflow through one small window that opens halfway. The shower was complicated and the bath took forever to fill up. We had two suitcases and the room was barely big enough to have them both open so keep this in mind if you’re someone who likes to “live” out of your suitcase. Next time we would prefer to stay in a hotel.
• Thomas (8/5): Great location, wonderful staff and very comfortable. - Nice place lack og breakfast
• Jacqueline (9/5): Superb -
• Maurae (3/5): location good, hotel terrible. - location was very good, restaurant below is good. They pick and choose when to be available for checkin which means they will make you wait, which is very unprofessional. I arrived at the time I said I would be there during normal check in hours and had to wait. As did a couple I met, and the next morning 2 other guests experienced the same thing. the room is okay but the bed did not have a fitted sheet on it. just a top sheet spread across and no blanket either. they do no replace your towels on a daily basis, my last night there they dis not leave fresh water bottles and muffins (which is their version of breakfast I guess) Upon arrival the AC didn’t work, shower was difficult to operate and first woman sent to help me didn’t know how to turn it on either. For the cost I was extremely disappointed. I would not recommend anyone stay here
• Anil (8/5): Very good - location breakfast . not sufficient at all . each day we would be asked what is required the next week. I was lucky I was there when they asked but if you are not there then I am not sure what they would do . complicated lightning system and coffee making machine. very high charges for the stay
• Alex (9/5): Great - Staff and facilities Noisy fan and upstairs
• Argyris (1/5): Bad -
• Perez (2/5): Very poor -
• Zach (9/5): Superb - Hotel room is fantastic. Super nice, looks just like the pictures and everything is more or less pristine. Location is great too. Myself and my fiancé really enjoyed ourselves. Staff could do with a bit more customer service training. Some things were a little out of the norm I.e. we were told normally there is a charge for fresh towels... we were there for 5 days and no ability to dry the original towels in the room. Check in was also difficult. We had to ask the staff in the restaurant downstairs for help as we couldn't get an answer from the receptionist when calling the building / using the intercom.
• Hayley (6/5): Good. - If you want to stay in an lovely apartment.. that is pretty close to many things then this is an OK choice. Apart from the things listed below.. the Chinese women that did the passport stuff she was smiley and friendly. And it was not her fault. She was happy when approached. I think the rooms have good potential.. there just seems to be no guide of management in place. If it did this place would have much better potential. Although we did not get the experience we hoped for. I got an email upon booking which I can happily attach here saying to check in between 12-1pm. Stated I could check in until 3.30pm. No one was answering door. Number nothing. Was outside with suitcase. Someone answered. Didn't no speak much English and was quiet abrupt with me on the phone. Got another phone call told to come back after 3. Came back after 3 they opened stated I don't no if your room is ready but lucky it was. Got showed to our room to which waited for ... for a while. So began to get unchanged wanted a shower. 10 minutes in a women knocked on the door wanted our passports... My credit card on file for the 100 pound (in case of damage) and city tax which for some reason has to be in cash (dodgey) but just so you are aware. I explain I'm half undressed and how this is unprofessional and should have been done before showed to our room so I gave her this stuff and she came back without my card receipt and became confused when I asked for it but I asked for it because she did a translation on my card without It being infront of me. The whole thing was extremely dodgy. When checking into hotel... Passports..  money anything needs to be sorted gets done before going to room and in front of customer for fraud reasons I felt very un safe the whole evening for this matter. Last problem is the consist banging from early hours 6.30am! Drilling and banging on literally what feels like your ceiling!!! I wouldn't of stayed here for all the nonsense just mentioned but the room is lovely. And it was easy to get around. It's important to note this is no hotel your room does not get clean and the towels are tiny so bring your own. Also found out our pet died on second to last night so was crying in the room. Man knocked on door and told partner in language can you stop 'arghgg' worst thing ever... as I was not shouting I was distraught... anyhow... that is all.
• Peter (10/5): Luxurious room with fantastic facilities, with kind and attentive staff - Very clean and comfortable room with outstanding facilities. Staff were friendly and attentive. The adjoined restaurant was also excellent. Arrival could have gone smoother, we arrived well before our check in looking to drop off our bags for the day. It wasn’t clear how we could do this until we asked at the adjoining restaurant who were happy to look after them for us, however we didn’t realise they were associated with LUX Suites so it felt a bit dodgy. Either way it was fine and we were well looked after in the end!
• Tiffany (7/5): Beautfiul sort of away from the hussle of the city. Not really romantic for us but definitely clean and worth booking if - I loved how clean and modern the room was. The lighting was also very beautiful. Staff responded immediately to help us when there were issues. I did not like how confusing the shower was. Shower water did not get very hot and the water pressure was low. Room was also a little small. Tiny breakfast which was a mini muffin and Twinkie looking bread. Not enough for 2 people.
• Ali (9/5): Superb -
• Erica (8/5): Very good - Very clean, extremely nice staff, allowed me to store my stuff before checkin. The light system was really complicated and difficult to turn all off at once. Needed a blanket.
• Adam (2/5): Great location. But is up a dodgy street, has no breakfast and isn't that clean. - Location was central. Although the street we were just off felt a big dodgy. Was told on arrival to make sure i shut all interior doors as it would be dangerous otherwise. The breakfast was non-existent. It is advertised as including breakfast, but all you get is some cereal bars and milk in mini bar. The place also wasn't properly cleaned beforehand, could see dirt around the room. Overall, the pictures online didn't match the room.

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