Appartamento Puccini

Location: 82/84 Via dei Macci, Florence, FI, 50121, Florence, IT

Star Rating: 7.8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 07:00 PM

Check-out: 10:00 AM

Instructions: There is no front desk at this property. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details. Guests can access their accommodation through a private entrance. Guests are recommended to download the property's Vikey mobile app before check-in.

Amenities & Facilities

• Free WiFi
• Terrace
• Designated smoking area
• Wheelchair accessible
• Rooftop terrace
• Housekeeping on request

Rooms Available

• Apartment, 1 Bedroom (Turandot)

  2 Twin Beds and 1 Double Sofa Bed

  484 sq feet

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator and microwave

  Sleep - Bed sheets

  Bathroom - Shower, a bidet, and towels

  Practical - Iron/ironing board and wardrobe or closet

  Comfort - Air conditioning and heating

  Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Microwave
  • Heating
  • Interconnected room(s) available
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Free WiFi
  • Separate living room
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided

• Apartment, 1 Queen Bed (Madama Butterfly)

  1 Queen Bed

  322 sq feet

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator and microwave

  Sleep - Bed sheets

  Bathroom - Shower, a bidet, and towels

  Practical - Iron/ironing board and wardrobe or closet

  Comfort - Air conditioning and heating

  Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Microwave
  • Heating
  • Interconnected room(s) available
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Free WiFi
  • Separate living room
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided

• Apartment, Balcony (Fanciulla del West)

  1 Queen Bed and 1 Double Sofa Bed

  645-sq-foot room with a balcony

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator and microwave

  Sleep - Bed sheets

  Bathroom - Shower, a bidet, and towels

  Practical - Iron/ironing board and wardrobe or closet

  Comfort - Air conditioning and heating

  Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Microwave
  • Heating
  • Interconnected room(s) available
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Free WiFi
  • Separate living room
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided

• Apartment, 1 Bedroom (Manon Lescaut)

  2 Twin Beds and 1 Double Sofa Bed

  538 sq feet

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator and microwave

  Sleep - Bed sheets

  Bathroom - Shower, a bidet, and towels

  Practical - Iron/ironing board and wardrobe or closet

  Comfort - Air conditioning and heating

  Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Microwave
  • Heating
  • Interconnected room(s) available
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Free WiFi
  • Separate living room
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided

• Apartment, 1 Queen Bed with Sofa bed (Tosca)

  1 Queen Bed and 1 Double Sofa Bed

  376 sq feet

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator and microwave

  Sleep - Bed sheets

  Bathroom - Shower, a bidet, and towels

  Practical - Iron/ironing board and wardrobe or closet

  Comfort - Air conditioning and heating

  Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Microwave
  • Heating
  • Interconnected room(s) available
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Free WiFi
  • Separate living room
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided

• Apartment, 1 Queen Bed with Sofa bed (Bohème)

  1 Queen Bed and 1 Twin Sofa Bed

  322 sq feet

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator and microwave

  Sleep - Bed sheets

  Bathroom - Shower, a bidet, and towels

  Practical - Iron/ironing board and wardrobe or closet

  Comfort - Air conditioning and heating

  Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Microwave
  • Heating
  • Interconnected room(s) available
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Free WiFi
  • Separate living room
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided

Guest Reviews

• Brad (4/5): - The address shown on Expedia does not match the actual address of the property. It shows it being walking distance to sight see in Florence, but when we arrived, we got a message with an updated address that was a 45 minute walk away. We had to take a 20 minute bus into town to do our tours.
• Oliver (10/5): - Super Appartement mit sehr angenehmer Lage, die Unterkunft war überraschend groß :)
• Nikki (8/5): - It was cozy and simple, what we needed. The instructions to check in and get to the apartment were clear but still super weird. We had to go through multiple doors, stairs and hallways and second guessed each one. Make sure you search for the hallway lights ahead of time because we had to use our phone flashlights a couple times! Also, if you have big luggage or roller bags you’ll have a miserable time with that. The apartment its self was clean and had everything we needed—except shampoo & conditioner. The view of the neighbourhood from our long windows was pleasant and the bed was comfy, the loft style with two floors was unique and very cute. And the area of town was perfect… close enoughto everything, we walked to the train station about 25 min. It was also just outside of the main tourist area so good prices on drinks and food. For some reason there were lots of mosquitos in the bathroom, didn’t notice them anywhere else though.
• barbara (4/5): La vera ospitalità è altrove … - Sono arrivata a Firenze per un concerto , l’appartamento è stato prenotato più di 6 mesi prima. L’aereo era stato spostato in anticipo e arrivando molto presto ho chiesto di poter alloggiare almeno un’ora prima, mi è stato negato. In città c’erano 38 gradi e all’entrata in stanza un caldo torrido ci ha lasciato a bocca aperta , non si trovava il telecomando , ho aspettato tutto il giorno e il telecomando l’addetta al check-in non lo ha mai trovato. Poi si scopre che il macchinario non funzionava , ma guarda caso in camera c’era già un ventilatore, ma lei non sapeva niente dell’anomalia Mi dice che deve venire il tecnico e pouff per magia ci sono da cambiare i pezzi, morale 2 giorni e mezzo a patire nel forno. La ragazza mi dice di cercarmi altra sistemazione , che mi avrebbero restituito i soldi , ma se uno prenota 6 mesi prima ci sarà un perché , insomma aggiungici che l’appartamento era pieno di zanzare , un caos mostruoso nella piazzetta sotto fino alle 5 del mattino che non ti permetteva di aprire le finestre per respirare e qualche touch di pulizia in più che non sarebbe guastata , l’esperienza non è stata positiva. Mi dispiace perché l’appartamento merita , ma piuttosto che essere onesti , visto che avevo già pagato , si sono altamente infischiati del nostro benessere
• Fernanda (10/5): - O apto é excelente, amplo e bem localizado. única questão da nossa estadia é que o ar condicionado não estava funcionando adequadamente por um problema na central que só ficamos sabendo no último dia. Tirando isso, todo o processo de chekin, contato com a hospedagem, instalações e apto foi excelente. Superou as expectativas.
• Barry (6/5): - No air conditioner It was 95 degrees outside
• Donna (10/5): - Lovely property. Convenient to train station. Stairs are narrow but that is not unlike most vintage properties. No lifts for bags. No compliants from us. Clean, walking distance to all the attractions.
• Anabel (10/5): - Loved it! Everything was perfect
• Raphael (4/5): - Very disappointing and unpleasant stay. The main reason for saying this was because the Air Conditioning in the room was absolutely ineffective and the room was quite warm. There was no remote control provided for the Air Con, so we couldn't increase the fan speed and lower the temperature. I made a complaint that the cooling is inadequate but there was no response until the next day, the host turns up with a remote and changes the temperature from 24 deg to 21 deg but no change in the cooling. There were plenty of mosquitoes already in the room so opening the windows would have been a disaster and moreover the area is very noisy. I see that someone else mentioned about the cooling in the room, few weeks ago and would have appreciated if the host would have taken care of it. Looks like there was gas missing. Not recommended for a family stay.
• Carla (6/5): - No hay margen en para valorar el apartamento. Estás literal 19 horas en el apartamento de las cuales 8 duermes (con suerte con el ruido que oyes de las habitaciones) y tienes que cenar y desayunar dentro de ese horario
• David (6/5): Le bruit extérieur était un peu trop présent - Très bien, sauf le calme…. C’était dans une rue très passante, surtout le soir et la nuit….
• Stephen (8/5): Great location, logistics need improvement - Apartment is a great location for exploring Florence on foot. To be clear, you cannot enter the property without an Internet connection and smartphone......so ensure you can use data/roaming! No physical keys are provided.....I get why, but it's not so convenient for travelers who aren't so techy. The email and communication of logistics ahead of time is poor......better info and photos should be provided. Only when I asked did the owner send me info saying Google Maps will send you to the wrong location. No luggage storage or early check-in or late checkout options were given......when I asked it seemed like the owner wasn't truly interested in helping much in that area. (The owner isn't on site, so don't expect any on-site in-person help with anything). Having said all that, if you're OK with the above I'd definitely recommend this place. The facilities are clean and sufficient. Oh.......it's very noisy if you open a window, or other guests in neighbouring rooms aren't careful about being quiet. You can hear everything!
• Carmen (10/5): Central location - The property it’s a flat and you will have access with a virtual key so if you run out of battery on your phone then you won’t be able to get in . It was quite new this thing for me . The flat was clean , but the towels were stained with make up , I don’t use any make up in my holidays so not from me or from my son 😂. The ceiling it’s cracked so if you are afraid that it will fall then don’t book it . They will not change your towels during your stay so you will have to do with the stained towels. The location is central so this is very good walking distance to everything.
• Marie-Anne (2/5): - Scam – Unsafe location, no refund, we lost $500 This host is completely untrustworthy. They changed the address of the property without informing us and wanted to sent us to a totally different location while we were on foot with our luggage. The new place looked nothing like what we booked and was in an area that felt unsafe. We had no choice but to book another place last-minute, which cost us over $500. The host refuses to refund anything and hides behind a “no-refund” policy — even though they’re the ones who broke the agreement. This is unacceptable and feels like a scam. Avoid this listing at all costs. You could be left stranded, unsafe, and hundreds of dollars out with no help.
• Sara (8/5): - Estávamos um bocado assustados com os comentários que lemos, no entanto, podemos afirmar que correu tudo bem. Não nos foi pedida qualquer taxa extra ou depósito e a entrada de forma digital funcionou muito bem. Obrigada!
• Kelly A (8/5): - La propiedad queda en un lugar muy central, se puede caminar a Santa Croise, el Duomo y todo, tiene tiendas, cafés, supermercados cerca. Muy limpia y bien organizada, hay que seguir las indicaciones de la aplicación que es la única forma de comunicación. Si les gusta un lugar super silencioso no es recomendable pues queda al lado de una plaza universitaria que es en la noche muy frecuentada. De resto todo super bien.
• Thomas (10/5): - The apartment is located perfectly
• Valentina (10/5): Ottima posizione - Perfetto posizione ottima nella piena movida di sant Ambrogio, sopra un ottimo ristorante e di fronte un' ottima pizzeria
• Alesia (10/5): - I loved this little apartment. It had what we needed to cook, so we could save some money on the trip, but honestly, the restaurants around looked so delicious! The bed was definitely comfortable, the apartment was clean, the shower spacious, the kitchen is small but perfect, so it gives no work to clean. We had a little fridge, enough to keep food for 3 days and everything to cook and eat. There it was salt, sugar, coffee and cold water inside the fridge! We are so grateful for that. Around it is Santa Croce's church, a little piazza just for stay at night with bars, restaurants and Italian osterias all around. It was so easy to arrive to Santa Maria dei Fiore Church, like 14 minutes walking, also Ponte Vecchio, Galleria degli Uffizi, etc. We didn't need to buy bus or metro tickets because everything was so walkable. When we arrived, we had difficulties with the electronic key because I am not so good with technology, but the host of the apartment helped us patiently, on the phone and whastapp and it made me feel secure. We strongly recommend this place to stay at Firenze, and to visit this city. We enjoyed every minute here.
• Joshua (8/5): - Clean small studio apt with loft area for bed. Good hot shower and fen
• Ana Isabel (10/5): - Muy buena estancia. Recomendable
• emma (2/5): - DO NOT STAY HERE!!!! Unfortunately I have only terrible things to say about this establishment. The people who work there are so incredibly rude and inconsiderate. Our trip was impacted due to the extensive flooding in Florence and they refused to help accommodate us or offer any type of assistance. The people who work here are rude, unhelpful, and simply incompetent. I would strongly advise against booking this stay. I am sure there are many more places in Florence that would be much better.
• connie (2/5): - The room was awful, the communication was terrible, the beds were rock hard. We left after only one night even though we paid for three nights. Would NOT recommend.
• finns973 (2/5): SCAM! - THIS PLACE IS A SCAM. AVOID AT ALL COSTS. DO NOT PAY UPFRONT. The host is incredibly rude and a stain upon the Earth. YOU WILL NOT BE ABLE TO STAY AND WILL HAVE TO BOOK ANOTHER PLACE. The apartments are not actually available to stay in, your money will simply be taken and not refunded. Horrible host.
• Gurpreet (4/5): - I would’ve given 5 stars but there were a couple things that were disappointing about the stay. The apartment design itself was the only redeeming quality & the free tea in the hallway was nice. I didn’t appreciate it being advertised as air conditioned when the space wouldn’t get colder than 25°C with the AC on full blast and I didn’t love the extra money that was charged as a “security deposit,” as I am staying in several places in my time in Europe and haven’t had to pay an upfront security deposit for a single place. I messaged asking when that money would be returned and was given a somewhat helpful response but not an exact date of when I could expect this money back. The location was okay, not the best if you have a lot of bags as there is no elevator so you have to walk up 3 flights of stairs and the door to get onto the apartment floor was very tight. The check in process was also a little (very) tedious as it was all online and needed to be approved by the host, however the host took forever to respond. All-in-all it was a good apartment but not worth everything we paid for it. For the price, you could definitely find better.
• Linda (2/5): Disappointing - Was given wrong room at checkin. There is no face to face contact. All via Whatzapp. Response was, this is the room allocated to you. The room had 50% less space than booked & paid for. Even when we could prove it was wrong no compensation offered. Contacted Hotels.com who said they'd contacted hosts but they were told correct room allocated. Very disappointed with Hotels com. No compensation of any kind offerred by them either.
• Monica (10/5): - VERY PROFESSIONAL, LOVED THE LOCATION. HIGHLY RECOMMEND.
• Seda (8/5): Karışık duygular - Oda, konum ve temizlik harikaydı. Sadece saat 15 ten önce almamaları bizim bir günümüze neden oldu. Herhangi bir muhatap da yok, her şey otomatik olduğundan problemimizi çözümleyemedik. Çok kurallı ve disiplinli bir otel kendimi öğrenci gibi hissettim.😊
• Juan (10/5): - No one
• Verified traveler (6/5): - This is actually a series of apartments so the location is inaccurate. I expected a downtown center apartment but was placed away from downtown and the train station. This meant extra costs and walking everyday to actually visit the sites. I plan to only do hotels from now on. Otherwise, it was clean and well furnished. The hosts do try, just the posting is inaccurate.
• Chuck (10/5): - Little hiccups doing the self check-in as the app use to open the door failed, but Dario was able to fixed it. The area is busy w/ locals. There’s grocery & good restaurant in the area. The room is spacious & clean. The best part is the location at almost everything you want to go is within walking distance.
• Alejandra (6/5): - Estoy a la espera del reembolso del desposto no se anunció antes
• Jonny (10/5): Kompis resa - Hade en fantastisk resa med vänner. Boendet var rent och bra. Vår dubbelsäng var bekväm och bra men de övriga soffan och extrasäng hade gärna fått vara lite bekvämare. Men i det stora hela var vi nöjda.
• Ruth (4/5): - Beware! The day I arrived in Italy I was given a completely different address than the one listed on this property. It was a bait and switch. No frescoed ceiling or flat screen TV for us. Owner is unresponsive and ignored request for more towels amongst other things. Very noisy outside.
• Aleena (8/5): - The location of the property was excellent, everything was walkable and it was very central. The conditions of the apartment were also good, you do have to walk up a couple of flights of stairs. Unfortunately, the host was not responsive and did not answer when we needed things. Even after our stay, I asked about the refundable deposit but was left on read.
• Bob (6/5): - Very noisy building. Thin doors you can literally look through the front door into the hallway. Last evening Fr 22 July arrived very noisy and rumourous neighbours till 02:00 am. The other nights were quiet. Nice airconditioned appartement.
• Araceli (2/5): - My stay was very unpleasant. I had to continue asking for information, instructions, etc. Just hours to check in, I was asked to pay extra services besides taxes, otherwise they reject my stay. I asked for clean towels, they never came and changed them. I asked to please call a taxi for me (check out) so I can get to the train station and the host said they don't do those services four their guests, I had to go to a store and ask for assistance to call the taxi for me.... Horrible Customer Service! Clean room but definitely I wouldn't recommended to anyone.
• KYLE (10/5): - Absolutely beautiful and comfortable. The host communicated with as promptly when needed. The area is fantastic and the view from the window is just amazing I traveled with my partner and I would stay here again! Note that Google will not lead you to the right end of this street. Follow the numbers on the building (check by the plaza/church)
• Jemma (10/5): - Awesome apartment to stay in!! And good location, about 1km walk to most big attractions in Florence. Also just down from lots of restaurants and cafes. Only downside was that the rooms aren't very sound proof, but that all depends on who's staying in the other apartments.
• William (8/5): - Quiet, clean and comfortable with a good bed. Really enjoyed the uniqueness of the loft.
• john (10/5): - Host was very communicative. Security deposit was returned within a few days. We had zero issues and the property was as expected. Also, great location
• Davide (10/5): - Appartamento pulito e silenzioso. Ottima posizione e proprietario disponibile Buon rapporto qualità prezzo
• Kerryeaglemee (2/5): Abusive and threatening owner, AVOID THIS PLACE!! - Please be advised, DO NOT BOOK THIS PLACE!! We paid for 3 nights in late Sept 2022. Although email from agent told us check in was from 1pm there was noone there and phone calls to the property were not answered. Eventually a nice lady who was staying there let us in. So we thought we would wait inside and try and contact the owner rather than on the street. When inside the lady suggested that a key might have been left on the door for us. After about an hour the owner arrived. We asked him were you the owner. He then became extremely threatening and abusive. While I tried to be reasonable and calm he continued to rant on and instead of welcoming us he told us to GET OUT, apparently because we waited inside the property rather than outside on the street. This was after a night of travelling from Sardinia to Pisa and train, walking etc. Now we were on the street and had to find somewhere else to stay and STILL have had no refund of money. PLEASE DO NOT STAY HERE, OWNER IS ABUSIVE AND NASTY. WE WILL ALSO BE TAKING LEGAL ACTION TO RECOVER OUR MONEY
• Fatima (8/5): - Wohnung mit alles was man braucht, sehr nette Besitzer und sehr zentral. Alle Sehenswürdigkeiten sind in die nahe. Obwohl in die Altstadt, die Schlafzimmer, ist sehr ruhig. Habe eine sehr schöne Woche verbracht.
• Verified traveler (10/5): - Appartamento confortevole. Parcheggio a pochi passi von accesso alla ztl senza problemi
• Verified traveler (10/5): - Piacevole, accogliente staff preparato e gentile. Tutto a portata di mano
• Verified traveler (10/5): - Le foto rispecchiano la verita' . Nessuna pecca. La struttura e' tenuta in ottime condizioni. Complementi per l'accoglienza ed il sorriso
• Verified traveler (10/5): - Le foto rispecchiano la verita' . Nessuna pecca. La struttura e' tenuta in ottime condizioni. Complementi per l'accoglienza ed il sorriso
• Verified traveler (10/5): - Tutto molto carino . l'arredo, la qualita' dei letti e , soprattutto, la possibilita' di essere a due passi assi dal centro storico e di poter arrivare tranquillamente con la macchina
• Verified traveler (10/5): - Tutto molto carino . l'arredo, la qualita' dei letti e , soprattutto, la possibilita' di essere a due passi assi dal centro storico e di poter arrivare tranquillamente con la macchina
• Verified traveler (10/5): - Tutto perfetto , la disponibilita' , il servizio , lo spazio delle stanze e la terrazza
• Verified traveler (10/5): - Tutto perfetto! mercato a due passi , centralissimo ed accogliente. Molto curato ottima la vista
• Verified traveler (10/5): - Tutto perfetto . Personale gentile ed accogliente. Appartamento spazioso e ben arredato
• Verified traveler (10/5): - Soprattutto l’accoglienza la dislocazione e la professionalità
• Verified traveler (10/5): - Mi e' piaciuta la vicinanza dal centro storico, la possibilita' di arrivare in macchina sotto casa, il mercato delizioso di Sant Ambrogio, la Sinagoga accanto e la terrazza su santa croce
• Verified traveler (10/5): - Struttura calda ed accogliente nel quartiere di Sant Ambrogio. Il mercato a pochi passi è ottimo con cibo di qualità. Gli appartamenti sono spaziosi e ben arredati
• sophieylynn13 (2/5): Absolutely horrendous, AVOID! - The host is horrible. We had trouble accessing the shower facilities, and the property manager asked us to use the bathroom at the rooftop just during midnight. The negotiation process was extremely horrible, as we need to reach out to the Booking.com for so many times just to ask for justice and refund. He was not only rude but also careless, blaming the obligation on guests with wrongful accusations. Please do avoid this terrible place, the host, the service, the logistics are the most horrendous you could ever get considering its price range.
• mikkekek (2/5): Terrible cheaters - avoid them - I've stayed with friends at this place since at the end of October 2019 At the moment of writing this review I'm still expecting return of my "security" deposit, that been held during check-in by their staff from my Visa card, in the amount of 100 Euro ( regardless their staff assured me that return will happen next day after check-out) Totally negative experience: 1) Unexpected extra charges for cleaning services, which has not been included into full original payment and been announced during check-in 2) Staff tried to double city-tax amount 3) Total lack of any real cleaning service - no single towel was changed during my stay, while we've paid extra 400 Euro for cleaning in cash that is more than actual payment for a stay itself.
• Verified traveler (8/5): Appartment in the heart of florence - Parking was hard with it advertised as free.had to take the car to a garage for 25euro/night.we also found the property hard to find and an extra cleaning fee But it was worth it for the location and nice flat
• Ho Man (8/5): - The host is very helpful, who wait us till 9 PM for our arrival.
• Catiana (10/5): Centrale - Camera centrale, vicina a luoghi di interessa e letto confortevole con macchina Nespresso con cialde offerte!

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