Shangri-La Kuala Lumpur

Name: Shangri-La Kuala Lumpur
Address: 11 Jalan Sultan Ismail, Kuala Lumpur, my

Location: 11 Jalan Sultan Ismail, Kuala Lumpur, my

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Convenient Location and Stunning Views
Located in the heart of Kuala Lumpur, Shangri-La Hotel offers easy access to iconic landmarks with breathtaking city views from the guestrooms.

Luxurious Accommodation and Fine Dining
Experience stylishly decorated guestrooms with modern amenities and indulge in a culinary journey at the six in-house restaurants offering a variety of cuisines.

Relaxation and Wellness Facilities
Unwind in the outdoor swimming pool, fitness centre, hot tub, sauna, or steam room. Guests can also enjoy massage services or access the exclusive Horizon Club Lounge for added luxury.

To book your stay at Shangri-La Hotel Kuala Lumpur and enjoy a memorable experience in the city, reserve now!

Important Information

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. Complimentary shuttle service from the main lobby to Bukit Bintang, Pavilion Kuala Lumpur, and KLCC shopping areas, generally operating on a limited schedule from Friday to Tuesday. Advance booking is required. The schedule is subject to change, so confirming with the hotel concierge on the day of travel is recommended.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
Car hire
Sauna
Massage services
Currency exchange
Non-smoking throughout
Private check-in/check-out
Concierge service
Wheelchair accessible
Kid meals
Coffee Shop on site
Fruits
Spa/wellness center services
Steam room
Beauty Services
Manicure
Pedicure
Personal trainer
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Key card access
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Self parking (surcharge)
Free beach shuttle
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Wine release events
Reception hall
Pool waterfall
Exercise/lap pool
Japanese garden
Secured parking
Garage
Health or beauty spa nearby
Swimming nearby
Bulk dispenser for toiletries
Accessible shuttle
No accessible shuttle

Rooms Available

Premier Room, 2 Twin Beds (Selection)

2 Twin Beds
861-sq-foot room with city views

Club Level - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location
Layout - Dining area and sitting area
Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Need to Know - Shared accommodations
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate dining area
- Free WiFi
- Shared accommodation
- Free cribs/infant beds
- Club level room
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Doorbell/telephone notification
- Lever door handles
- Desk chair
Horizon Club Executive King Room

This air-conditioned club executive king room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, mini-bar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily and access to the Horizon Club. Club benefits include: - Buffet breakfast - Afternoon tea - Evening cocktails - All-day refreshments - Complimentary pressing service for up to 1 suit - Free high-speed internet access at the Horizon Club work stations

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Adapted bath
- Pool towels
- Shallow end
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Free gym access
- Complimentary access to conference room/business areas
- Private check-in and check-out in the executive lounge
- Concierge services
- Free newspapers and magazines in the executive lounge
- Hand sanitiser
Horizon Club Executive Twin Room

This air-conditioned club executive twin room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, mini-bar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily and access to the Horizon Club. Club benefits include: - Buffet breakfast - Afternoon tea - Evening cocktails - All-day refreshments - Complimentary pressing service for up to 1 suit - Free high-speed internet access at the Horizon Club work stations

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Adapted bath
- Pool towels
- Shallow end
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Free gym access
- Complimentary access to conference room/business areas
- Private check-in and check-out in the executive lounge
- Concierge services
- Free newspapers and magazines in the executive lounge
- Hand sanitiser
Family Premier Suite

This spacious suite consists of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit offers 1 bed. A children's tent is available to accommodate up to two children. Guests enjoy complimentary turndown service daily and access to the Horizon Club. Club benefits include: - Buffet breakfast - Afternoon tea - Evening cocktails - All-day refreshments - Complimentary pressing service for up to 1 suit - Free high-speed internet access at the Horizon Club work stations

Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Adapted bath
- Pool towels
- Shallow end
- Bottle of water
- Fruits
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Free gym access
- Complimentary access to conference room/business areas
- Private check-in and check-out in the executive lounge
- Concierge services
- Free newspapers and magazines in the executive lounge
- Hand sanitiser
Premier Business Room

Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Hand sanitiser
Premier Suite, 1 King Bed (Selection)

1 King Bed
861-sq-foot soundproofed room with city and garden views

Club Level - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location
Layout - Dining area and sitting area
Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Shared accommodations
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate dining area
- Free WiFi
- Shared accommodation
- Free cribs/infant beds
- Club level room
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Doorbell/telephone notification
- Lever door handles
- Desk chair
Family Suite, 1 King Bed (Premier)

1 King Bed
861-sq-foot room with city views

Club Level - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location
Layout - Dining area and sitting area
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Free cribs/infant beds
- Club level room
- Bedsheets provided
- Laptop-friendly workspace
- Doorbell/telephone notification
- Lever door handles
- Desk chair
Executive King Room

This air-conditioned executive king room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, mini-bar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily.

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Adapted bath
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Hand sanitiser
Executive Twin Room

This air-conditioned executive twin room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, mini-bar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Adapted bath
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Hand sanitiser
Family Executive King

With a classic-contemporary décor, this larger air-conditioned suite consists of a spacious bedroom and a private work area. The separate living room is fitted with a flat-screen TV, a DVD player and large windows with panoramic views of the city. The en suite marble bathroom has a separate rain shower, deep soaking bathtub, bathrobes, slippers and free toiletries. A children's tent is available to accommodate up to two children, ensuring a delightful and comfortable experience for our young guests

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Adapted bath
- Pool towels
- Shallow end
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Free gym access
- Complimentary access to conference room/business areas
- Private check-in and check-out in the executive lounge
- Concierge services
- Free newspapers and magazines in the executive lounge
- Hand sanitiser
Premier Selection Suite

Featuring red, orange and shimmering gold decor, this spacious air-conditioned suite consists of a separate living area, a flat-screen TV with DVD player and large windows with views of the city. Suite benefits include: - Exclusive access to the Horizon Club Lounge - Complimentary breakfast every morning from 06:30 to 10:30 - Complimentary daily afternoon tea from 15:00 to 17:00 - Complimentary evening cocktails from 17:00 to 19:00 - Free refreshments throughout the day - Complimentary usage of meeting room for 2 hours daily, subject to room availability - Use of business center facilities - Free shoe shine service upon request

Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Adapted bath
- Pool towels
- Shallow end
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Free gym access
- Complimentary access to conference room/business areas
- Private check-in and check-out in the executive lounge
- Concierge services
- Free newspapers and magazines in the executive lounge
- Hand sanitiser
Deluxe King Room

This air-conditioned deluxe king room has a seating area fitted with a flat-screen TV, mini-bar and a desk. The private bathroom includes shower facilities, a hairdryer and free toiletries. Please note that this room does not have capacity for an extra bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Hand sanitiser

Guest Reviews

Ibrahim Shiaz (8/5): Very Good hotel to stay when visiting KL city - Good breakfast
Karen (10/5): Great location - Excellent location, fabulous breakfast, Club room was small maybe bigger bathrooms needed
Kato (9/5): -
Erkan (10/5): Harikaydı. - Kahvaltı ve konum olağanüstüydü.
mehmet ayhan (10/5): -
Naufal (10/5): Highly recommend considering the price I paid and what I got back in terms of everything else is a no braine to come bac - Everything was exceptional from service to facilities Nothing
RK (10/5): -
Ashraf Markar (8/5): -
Nur elyaa husna (10/5): Ok - Ok Ok
Jacquie (10/5): Great holiday place, stay again and again. - A beautiful place to stay with top quality facilities and superb staff.
Ymene (7/5): -
Tili (10/5): Amazing stay in the heart of KL - Everything was amazing: from service, to location and room. I really enjoyed my stay and will highly suggest this hotel for your next stay to KL. Everything is high standard!
Ymene (8/5): -
Tili (10/5): -
EISHAZ (10/5): -
Fatima Ezzahra (10/5): -
PHILIPPE (10/5): - Parfait
Siddig (9/5): It was fantastic - Every thing None
Feraaz (8/5): Goede locatie en kamers - Locatie is goed. Veel op loopafstand Soms personeel beetje opdringerig.
Zehrein (8/5): -
Parul (9/5): Good location great breakfast. - The food in the Chinese restaurant was really good Used the spa facilities and the steam room was really dirty. Did complain to the restroom desk in the spa. The lady was not apologetic at all. Just said oh! I’ll get it cleaned.
Rick (10/5): Quick but well looked after - Vicinity and staff
Diego (10/5): Excelente hotel. - Excelente lugar , bien ubicado , habitaciones amplias y con todas las amenidades. La piscina sugiero debería tener una remodelación, se ve como una piscina muy antigua congelada en el tiempo.
Cleo (10/5): -
Adil (10/5): -
Irwin Rene (10/5): - Everything None
Mike (10/5): - Location was good and the staff were very helpful Nothing
Herenretta (10/5): -
Herenretta (10/5): -
Kim (10/5): True quality hotel - Exceptional, old world style hotel in the heart of the city. Every single member of staff treated you like a member of family. The facilities were very well maintained and absolutely loved the pool and sauna area. Amount, quality and range of food throughout our stay was first class. Would recommend this hotel to everyone Having to leave
Saiful Fikri (10/5): -
Herenretta (10/5): -
adrian (10/5): Excelente estancia - Personal muy calido y amable. Excelente desayuno, muy variado (platillos de la India, China y occidental) y con gran calidad en sus ingredientes Gimnasio bien equipado Muy buena ubicación a 10 minutos caminando de las torres Petronas. Todo gusto
Abdusamad (10/5): -
Kevin (8/5): Great location, great breakfast staff, don’t bother to spend extra for the club room - The room, location, staff and breakfast was very good We had a club room and although the facilities were good the afternoon tea and evening club food / drinks were disappointing
Andy (9/5): Good for a short stay - Location for tram/metro and towers Nothing
Mr T. (10/5): Solid, reliable 5 🌟 hotel.. - Contemporary 5 star hotel which met all expectations including a fantastic breakfast ✨️ The swimming pool and sunbeds felt a bit dated..
OC Tham (7/5): -
Sivabalan (10/5): Great get away in city - Great None
Nicholas (9/5): -
Margaux (10/5): -
Hengyi (10/5): -
Ma Marline (10/5): -
Sisak (9/5): -
Ong (9/5): Good - Good Good
Jawad (10/5): -
Nicholas (9/5): - Excellent facililities,staff and location
Abubakar (10/5): -
Sisak (9/5): -
Nur Azam (9/5): Amazing! - Everything except below - No direct lift from car park to hotel lobby - the toilet seat space a bit small due to shower glass. - prefer bidet installed
Prof. Dato Dr. Zulkifli (10/5): great stay - Stayed at the Horizon Club. Everything was perfect. Afternoon tea, evening cocktail was nice with variety of food and the menu changed everyday. Staff was great especially Rey and Hana. Had breakfast at Lemon Garden and the food choices were excellent. Room was spacious and well maintained the shower cubicle is small. At the swimming pool some female guest went into the pool without proper swimming attire
Yoshi (10/5): -
Patino (5/5): - None There are lots of additional charges that are not mentioned during booking.
Hamidon (8/5): -
Humaira (10/5): -
MARIA CATERINA (9/5): - Struttura complessiva Piscina non regolamentata per i bambini e sala colazione non all’altezza dell’intera struttura
Shaun (10/5): -
Lynda (10/5): -
Tien-Vinh (10/5): -
SEIKO (10/5): 素晴らしい - ファミリースイートの部屋に滞在しましたが、子供用テントはこどもたちも楽しんでいて、すごく良かったです。ホライゾンクラブのラウンジも素晴らしかったです。スタッフも親切でよかったです。
Hino (10/5): -
jos (8/5): -
Denis Ostir (10/5): A perfect luxury hotel dead center - A simply superb location right next to the Petronas Towers. A lot of stuff is within walking distance from the hotel, and there is a monorail station very close by. The hotel also lives up to Shangri-La standards.
Helga (10/5): - tout tout
JENN CHERNG (6/5): - Location and employee services Room was aged and small. Overcrowded and noisy in the breakfast due to too many guests during Chinese New Year
John (10/5): Great choice for a short KL stay. - Great central location very clean and fantastic welcoming staff. Nothing comes to mind
Carla (10/5): -
Tahira (8/5): Was good other than the smell in the room - Breakfast, location and lobby I paid a substantial amount for executive suite however the rooms in that area and the corridor smelt very musty and horrible Although after complaining the room was changed to another one a few doors away and it was obvious air freshener had been sprayed to disguise the smells Due to the night rates for these rooms it’s obvious there’s not much demand for them therefore they remain closed! However this is not the way accommodation which may be booked should be handled!! Extremely disappointed
Younes (1/5): Hôtel à fuir, humidité, sol sale, draps tachés... - Nous avons eu une chambre familiale salle bourré d'humidité, on a été tout de suite pour demander une autre les 2 autres chambres proposées étaient pire, et sentaient la cigarette. Le personnel n a pas voulu nous laisser partir a minuit pour aller trouver un autre hôtel, nous avons été contraint de rester car le remboursement nous a été refusé. Il y a aussi les draps qui étaient tachés et sales le sol n a pas été fait avant notre arrivée et les oreillers également tachés. C'est inadmissible d'avoir ce genre de traitement dans un hôtel affiché 5 étoiles, si je pouvais ne pas pas mettre d'étoiles je mettrais 0. Hôtel à fuir.
Najla (10/5): Amazing experience in the heart of the city. Would not hesitate to book again - Service was top notch, breakfast spread was incredible, location could not have been better, good value for a five star hotel. Most comfortable beds!! The swimming pool was a bit underwhelming and some of the furniture in the room was a bit old (e.g mirrors)
Juan Manuel (9/5): Confort, gentillesse et découverte - Le confort des chambres. Le petit déjeuner exceptionnel La literie Le peronnel très accueillant
Heng (10/5): - Cozy room, fancy coffee maker and toiletries Delicate decorations at lobby and lounge
GULLER ZEYNEP (9/5): -
marina (6/5): beau séjour au Shangri La qui aurait mérité un peu plus de standing - petit déjeuner digne d'un shangri la parfait pas beaucoup de place autour de la piscine certain membre de la réception ont un accueil à revoir
Nadeem (9/5): Very comfortable stay - No complaints Nothing bad
Jonathan (10/5): Excellent hospitality and facilities. - The ambience and staff. Staff were all very helpful and friendly. nothing. everything was good.
SAFIA (10/5): -
Vasfiye Ozgen (10/5): -
jin jin (10/5): -
Amber (10/5): I can't wait to return - This is a beautiful hotel and is within walking distance from several main attractions. The staff are incredibly friendly and helpful. It's a brilliant hotel for a very reasonable price.
Haake (10/5): -
Law (9/5): -
Shireen (10/5): Amazing and friendly staff who are always greeting with a smile. Clean rooms and peaceful environment - Very clean and friendly staff. Amazing restaurants with good . Conveniently located and easily accessible for transportation , shopping and dining Everything was amazing
Xuan Ni (6/5): -
pascal_1963 (10/5): - Le top du luxe, à un prix d'un 2 ou 3 étoiles à Paris.. Salle de fitness avec un matos de ouf ! Un autre monde Rien
Colm (10/5): Superb - Staff, breakfast, rooms, cleanliness, facilities - Breakfast was amazing. Nothing.
Dmitrii (9/5): - Номер отличный, большой, чистота идеальная. Завтраки впечатляют своим качеством и огромным ассортиментом. Клубная зона очень комфортная. Единственный минус - это кондиционер прямо напротив кровати и никак его не перенастроить
Hans (8/5): -
Kotov (7/5): -
Flavia Muresan (10/5): Excepțional - Totul Nu există ceva să nu-mi fi plăcut
Man Yuk (9/5): Couldn't have asked for a more ideal trip - Excellent location. Great room and breakfast Will be great if there is more frequent complimentary transport to Bukit Bintang
Kevin (10/5): Loved out time at the Shagri La and would definely recommend the Horizon Club Room. - We had a Horizon Club Room and the staff prepared it to recognise our 40th Wedding Anniversary which was a welcome suprise. The room was large clean and well maintained with 3 seperate areas (bedroom, sitting area and bathroom/wardrobe spaces). The Horizon Club never disapoints with an excellent breakfast, all day beverages, and superb food and beverages at the daily afternoon tea and happy hour. Excellent location close to Petronas Towers and Surai Mall and KLCC Park and a short monorail ride to Bukit Bintang. The swimmmih pool was probably the poorest aspect of the hotel.
Ahmed (10/5): - كل شي ولا شي
John (10/5): Was good - Great hotel, very clean and comfortable. Would recommend.
Carol in London (10/5): Amazing value for a 5 star hotel - Loved the pool area, very quiet and never a problem finding a free lounger. Food and drinks served super-quick and excellent quality. The hotel has a lot of floors and rooms but there was never a wait for a lift which is usually a problem in big hotels. Room was sparkling clean with great view of the city. KL Monorail station Bukit Nanas a few minutes walk and easy to navigate. Walking distance to KLCC. Arthur's bar was good but too cold!
Darren (9/5): -
TAKAAKI (8/5): -
Salaheldin (9/5): -
John (9/5): Good - Clean Getting old
Ayşegül (8/5): -