Krystal Cancun All Inclusive

Location: Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500, Cancun, MX

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Full-service spa
• Boat tours nearby
• Fitness facilities
• Parasailing nearby
• Free beach club on site
• No single-use plastic straws
• Comprehensive recycling policy
• No single-use plastic stirrers
• No single-use plastic soda bottles
• Guest education on local ecosystems and culture
• Free WiFi
• 24-hour front desk
• Garden
• Luggage storage
• Concierge service
• Wheelchair accessible
• Elevator
• Fitness facilities
• ATM/banking
• Gift shops or newsstand
• Shopping on site
• Snorkeling nearby
• Kayaking nearby
• Scuba diving nearby
• Television in common areas
• Multilingual staff
• Porter/bellhop
• Parasailing nearby
• Full-service spa
• Smoke-free property
• Wedding services
• Pool umbrellas
• Tours/ticket assistance
• Snack bar/deli
• Free self parking
• Free valet parking
• Beach umbrellas
• Beach sun loungers
• Pool sun loungers
• Beach towels
• Beach volleyball on site
• Boat tours nearby
• Water dispenser
• Vegetable garden
• Eco-friendly cleaning products provided
• Eco-friendly toiletries
• Recycling
• Eco-friendly cleaning products used
• Free beach club on site
• Organic food
• Guest education on local ecosystems and culture
• Locally-sourced food on site (80% or more)
• At least 80% of all lighting comes from LEDs
• Vegan menu options available
• Vegetarian menu options available
• Comprehensive recycling policy
• No single-use plastic soda bottles
• No single-use plastic stirrers
• No single-use plastic straws
• Reusable cups only
• Reusable tableware only

Rooms Available

• Standard Room, 1 King Bed, City View

  1 King Bed

  344-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - 42-inch LED TV with cable channels

  Food & Drink - Coffee/tea maker, 24-hour room service, free bottled water, and dining table

  Sleep - Blackout drapes/curtains

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin

  Need to Know - Bed sheets not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Interconnected room(s) available
  • Wardrobe or closet
  • Dining table
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Free WiFi
  • Free cribs/infant beds
  • Eco-friendly cleaning products
  • Bed sheets not available

• Romantic Room, 1 King Bed, Balcony, Oceanfront

  1 King Bed

  344-sq-foot room, balcony/patio with ocean views

  
  

  Internet - Free WiFi

  Entertainment - 42-inch LED TV with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Blackout drapes/curtains

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin

  Need to Know - Bed sheets not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Wardrobe or closet
  • Dining table
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Free WiFi
  • Balcony or patio
  • Free cribs/infant beds
  • Eco-friendly cleaning products
  • Bed sheets not available

• Krystal Club with Balcony Ocean View, King Bed

  1 King Bed

  366-sq-foot room, balcony/patio with ocean views

  
  

  Internet - Free WiFi

  Entertainment - 42-inch LED TV with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Blackout drapes/curtains

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin

  Need to Know - Bed sheets not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Interconnected room(s) available
  • Wardrobe or closet
  • Dining table
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Free WiFi
  • Balcony or patio
  • Free cribs/infant beds
  • Eco-friendly cleaning products
  • Bed sheets not available

• Standard Double Room, 2 Double Beds, City View

  2 Double Beds

  344-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - 42-inch LED TV with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Blackout drapes/curtains

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin

  Need to Know - Bed sheets not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Interconnected room(s) available
  • Wardrobe or closet
  • Dining table
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Free WiFi
  • Free cribs/infant beds
  • Eco-friendly cleaning products
  • Bed sheets not available

• Family Studio, 1 King Bed with Sofa bed, Sea View

  1 King Bed and 1 Double Sofa Bed

  431-sq-foot room, balcony with partial ocean views

  
  

  Internet - Free WiFi

  Entertainment - 42-inch LED TV with cable channels

  Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and coffee/tea maker

  Sleep - Blackout drapes/curtains

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Laptop-compatible safe, double sofa bed, and iron/ironing board; rollaway beds (free) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin

  Need to Know - Bed sheets not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Microwave
  • Private bathroom
  • Interconnected room(s) available
  • Wardrobe or closet
  • Dining table
  • Sofa bed
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Free WiFi
  • Free cribs/infant beds
  • Eco-friendly cleaning products
  • Bed sheets not available

• Luxury Double Room, 1 King Bed, Ocean View

  1 King Bed

  344-sq-foot room, balcony with ocean views

  
  

  Internet - Free WiFi

  Entertainment - 42-inch LED TV with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Blackout drapes/curtains

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin

  Need to Know - Bed sheets not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Interconnected room(s) available
  • Wardrobe or closet
  • Dining table
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Free WiFi
  • Free cribs/infant beds
  • Eco-friendly cleaning products
  • Bed sheets not available

• Luxury Double Room, 2 Double Beds, Balcony, Ocean View

  2 Double Beds

  344-sq-foot room, balcony/patio with ocean views

  
  

  Internet - Free WiFi

  Entertainment - 42-inch LED TV with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Blackout drapes/curtains

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin

  Need to Know - Bed sheets not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Interconnected room(s) available
  • Wardrobe or closet
  • Dining table
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Free WiFi
  • Balcony or patio
  • Free cribs/infant beds
  • Eco-friendly cleaning products
  • Bed sheets not available

• Krystal Club with Balcony Ocean View, Two Double Beds

  2 Double Beds

  366-sq-foot room, balcony/patio with ocean views

  
  

  Internet - Free WiFi

  Entertainment - 42-inch LED TV with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Blackout drapes/curtains

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin

  Need to Know - Bed sheets not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Interconnected room(s) available
  • Wardrobe or closet
  • Dining table
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Free WiFi
  • Balcony or patio
  • Free cribs/infant beds
  • Eco-friendly cleaning products
  • Bed sheets not available

Guest Reviews

• Claudio (10/5): - Toda estrutura de convivência e do quarto são ótimas. Chuveiro bom, cama boa, ar condicionado bom, limpeza do quarto ótima, localização é maravilhosa a poucos metros do cocobongo e todos os melhores bares e restaurantes. Ter as opções dos 4 restaurantes é um plus maravilhoso.
• Jose (4/5): decepcionante - la ubicacion, la alberca mal servicio, mal personal, mal administracion, los alimentos del all inclusive muchos que desear, en general no me gusto el lugar, no me volveria a quedar ahi
• Carlos (4/5): - Location The all inclusive was poorest. I paid 900 for cheap food and cheap drinks. Not worth it
• Yulianeth (7/5): Krystal Cancún🌴 - El hotel divino, el personal en especial Damariz la chica que me ayudo a organizar todo desde antes de mi llegado fabulosa, el personal de aseo, meseros, chef, todos maravillosos❤️Sin duda el calor humano y la calidez hacen qué la estadía sea más amena! El personal de seguridad, tuve un inconveniente con una seguridad que me trato de manera despectiva y se noto su manifestación de racismo qué por el tono de mi color, yo no podía estar en dicho hotel, que quien me había dejado entrar, aun yo portando mi brazalete de socia (Otra estafa más que te venden a tu llegada, como una Propuesta de inversión y demás, no caigan en eso) portando 2 brazaletes de dicho hotel y la chica de manera grosera y altanera me trato a mi y a mi esposo como intrusos dentro del hotel, situación que quiso empañar nuestra estadía de 7dias, que apenas iniciaban, sin embargo decidimos pasar la página y resaltar la amabilidad del resto del personal del hotel y sus restaurantes tanto el Mediterráneo, como Las Velas, si o si tienes que visitarlos❤️
• Adriana (9/5): Buena ubicación - La ubicación está muy bien, el muelle de donde salen los ferrys a Isla Mujeres está a menos de 10 min caminando. La playa se veía linda, desafortunadamente nos tocó sargazo. Había dos elevadores y solo uno estaba funcionando, para la cantidad de gente que había hospedada, no era suficiente
• Yocelin (8/5): - La ubicacion frente a una de las mejores playas. El acoso del. Personal para venderme un paquete de masajes. Me perseguían por todos lados,apenas estaba entrando a la habitacion y ya me estaban llamando para venderme estos paquetes a pesar que les habia dicho que veniamos de un largo viaje y lo que queriamos era descansar. No me dejaban en paz. Cada vez que bajaba, me abordaban. Por otro lado, la bulla que hacen los huéspedes los f8nes de semana.
• Marcelo (10/5): Outstanding - Excellent facilities Nothing
• Jama (8/5): -
• Larissa (8/5): - .
• Felipe (8/5): Excelente lugar para descansar - Muy céntrico todo, comida muy rica y muy agradable Los colchones y almohadas, muy duras
• hector (10/5): Amazing stay with outstanding service, friendly staff, and unforgettable hospitality from Aurora Ramos and Dulce! - We had a great experience staying at this property. Everything was clean, comfortable, and very well organized. The staff was always friendly and helpful, which made our stay even more enjoyable. A special thank you to Aurora Ramos for her amazing attention and support throughout our stay. She was always attentive, kind, and willing to help with anything we needed, including our reservations. Her professionalism and customer service truly made a difference in our experience. We also want to mention Dulce, our server at the beach, who was incredible the entire time. She always made sure my tumbler was refilled and that we always had drinks without even having to ask. Her attentiveness and positive attitude made our beach days even better. We truly appreciated everyone’s hospitality and would definitely stay here again!
• DIANA (7/5): TRANQUILA Y BONITA. - SI ME GUSTÓ LA UBICACIÓN FRENTE AL MAR,, LA VISTA ES PERFECTA SI PIDES UNA HABITACION FRENTE AL MAR. UNQUE NO TIENE MUCHAS SILLAS POR PARTE DEL HOTEL PARA DISFRUTAR DE LA PLAYA CON SOMBRA, TAMBIEN FALTAN SILLAS EN LA PISCINA, POR LO AGLOMERADO QUE ES, NO ACEPTAN EFECTIVO EN NINGUN TRAGO, POR LO DEMAS TODO BIEN, SOLO HAY UN ASCENSOR QUE DEMORA MUCHO EL TRASLADO DE SUBIDA Y BAJADA A LOS CUARTOS.
• Candice (9/5): Excelente para relaxar - pergunte sobre a cama balinesa para quem reserva pelo booking - Quartos excelentes, comida boa, praia maravilhosa à frente Você tem que correr para pegar uma cadeira em frente à praia ou à piscina
• hector (10/5): - Really love the costumer service, from everyone
• Daphnee (10/5): - I highly recommend that place for vacation. You will not regret your time nor your money 💯
• Ronan (5/5): -
• Sara (8/5): -
• xim (1/5): NO ME GUSTÓ NADA DE NADA. ES PÉSIMO ÉSTE HOTEL ES LO PEOR. ME ROBARON TODO! ENTRARON A MI HABITACIÓN - NO ME GUSTÓ NADA DE NADA. ES PÉSIMO ÉSTE HOTEL ES LO PEOR. ME ROBARON TODO! ENTRARON A MI HABITACIÓN Y ME ROBARON TODO! SON TODOS UNOS RATEROS Y LADRONES Y ESTAFADORES! Y ME AMENAZARON! Y ME GOLPEARON! ADEMÁS ME PROVOCARON UN ACCIDENTE SÚPER GRAVE ADENTRO DEL RESTAURANTE, BUFFET PORQUE TENÍAN EL PISO MOJADO Y RESBALOSO, Y ME PROVOCARON UNA CAÍDA CON RESBALÓN Y ME ROMPIERON MI PIERNA ENTERA Y NO SE HICIERON CARGO DE LLAMAR AL MÉDICO NI DE NINGÚN GASTO NI COMPENSACIÓN POR NEGLIGENCIAS SUYAS DE TENER MOJADO Y RESBALOSO EL PISO DEL RESTAURANTE BUFFET!!! AL CONTRARIO, ME ECHARON Y ME INADMITIERON A PROPÓSITO PARA ELLOS NO HACERSE CARGO DE PAGARME NADA NI DE NINGÚN GASTO MÉDICO!!! YaA LOS DEMANDÉ!!! Y LES VOY A HACER JUICIO!!! LOS VOY A OBLIGAR A QUE ME INDEMNICEN!!! ÉSTE HOTEL KRYSTAL CANCÚN OOR RATEROS, LADRONES, ESTAFADORES, Y POR ROMPERME MI PIERNA Y NO INDEMNIZARME PAGÁNDOME MIS GASTOS MÉDICOS Y OPERACIONES POR CULPA DE ELLOS Y POR CULPA DE ÉSTE HOTEL PÉSIMO!!! ES LO PEOR DEL MUNDO!!! NO VAYAN!!! AHÓRRENSE DINERO Y ACCIDENTES!!! PORQUE LES VAN A ROBAR Y LOS VAN A ACCIDENTAR!!! NO ME GUSTÓ NADA DE NADA. ES PÉSIMO ÉSTE HOTEL ES LO PEOR. ME ROBARON TODO! ENTRARON A MI HABITACIÓN Y ME ROBARON TODO! SON TODOS UNOS RATEROS Y LADRONES Y ESTAFADORES! Y ME AMENAZARON! Y ME GOLPEARON! ADEMÁS ME PROVOCARON UN ACCIDENTE SÚPER GRAVE ADENTRO DEL RESTAURANTE, BUFFET PORQUE TENÍAN EL PISO MOJADO Y RESBALOSO, Y ME PROVOCARON UNA CAÍDA CON RESBALÓN Y ME ROMPIERON MI PIERNA ENTERA Y NO SE HICIERON CARGO DE LLAMAR AL MÉDICO NI DE NINGÚN GASTO NI COMPENSACIÓN POR NEGLIGENCIAS SUYAS DE TENER MOJADO Y RESBALOSO EL PISO DEL RESTAURANTE BUFFET!!! AL CONTRARIO, ME ECHARON Y ME INADMITIERON A PROPÓSITO PARA ELLOS NO HACERSE CARGO DE PAGARME NADA NI DE NINGÚN GASTO MÉDICO!!! YA LOS DEMANDÉ!!! Y LES VOY A HACER JUICIO!!! LOS VOY A OBLIGAR A QUE ME INDEMNICEN!!! ÉSTE HOTEL KRYSTAL CANCÚN OOR RATEROS, LADRONES, ESTAFADORES, Y POR ROMPERME MI PIERNA Y NO INDEMNIZARME PAGÁNDOME MIS GASTOS MÉDICOS Y OPERACIONES POR CULPA DE ELLOS Y POR CULPA DE ÉSTE HOTEL PÉSIMO!!! ES LO PEOR DEL MUNDO!!! NO VAYAN!!! AHÓRRENSE DINERO Y ACCIDENTES!!! PORQUE LES VAN A ROBAR Y LOS VAN A ACCIDENTAR!!!
• Eduardo (10/5): -
• Maria Gabriela (1/5): Never going back to this one - Norhing Old
• Cynthia Viviane (6/5): - the location was excellent, the room was very spacious, very nice pool area and the cleaning staff were very kind. Lunch/Dinner: We really liked the options. We had a problem with our room; we paid for a sea view, but when we arrived (late at night) they gave us one with a partial view. I complained and they asked me to come back the next day. The next day they resolved our problem, but we could only enter the room after 3 PM. The reception staff weren't very kind to us; they had smirks on their faces! We found there were few snack options for the pool area. We missed having more breakfast options.
• Isabella (2/5): Krystal - La ubicación Las sábanas estaban sucias, me dio una alergia, adicionalmente la comida estaba muy limitada para el desayuno, el precio muy elevado para la calidad del Hotel, salieron cucarachas en nuestra habitación
• Giacomo (6/5): - The fact that was very local and not so many foreigners The property look old and not well maintained for the price. The sea is not nice in that part
• pistelli (8/5): -
• Margarita (6/5): - Just the zone area The person who assisted us was not friendly; I had paid for a King room, but he gave us a queen instead. We were very tired from our trip, so we had no choice but to take the room. I didn't realize the mistake until we actually got to the room.
• CIRO ANGEL MAURICIO (10/5): - La amabilidad del personal, la comida en todos sus buffet y restaurant, destaco la calidad humana de Aurora para solucionar los pedidos es realmente excelente.
• Sebastian Berdiales (9/5): - Céntrico Ya esta un poco viejo
• Arias Duarte (7/5): - Vista El olor de la habitación, tenía olor a humedad y la puerta del baño no funcionaba muy bien
• Amanda Schwarz (5/5): Supriu pouco as nossas necessidades, e não recomendaria. - Escolhemos a hospedagem pelas fotos, localização, vídeos que vimos, porém a única coisa que realmente superou as expectativas é a localização na praia, o mar lindo, pois o restante o hotel deixou a desejar, infelizmente. Não gostamos do quarto, fomos colocados na ala antiga do hotel, tenho a impressão de que pintaram e fizeram algumas reformas no quarto, porém não foi feito uma limpeza pós obra no cômodo, muitas sujeiras encrustadas, tintas escorridas e silicone e massa pelos cantos, mas tudo muito sujo e mal feito. Mesmo vendo que foi pintado, quarto continua antigo e com cara de sujo, o piso é tipo uma pedra, granito, então a sujeira agente via que estava encrustada muito tempo, colchoes bem velhos, não foi uma estadia confortável. Ar condicionado também muito barulhento, muito vento e acredito estar sujo, pois eu tossia muito nos primeiros dias. Banheiro com banheira no chuveiro, e sempre parecia suja, assim como em baixo da bancada do banheiro. Café da manhã com bastante diversidade, porém teve dias que peguei frios com gosto de ranço, outro dia as frutas com gosto estranho, então era caçar o que estava mais fresco pra comer, não tinha várias opções gostosas, era procurar algo fresco e comer. Enfim, não foi o que esperávamos, ficamos 7 dias no hotel, não retornaria e também não recomendaria. Não pegamos all inclusive pois queríamos sair e conhecer as opções de restaurantes da região, e penso que se tivesse pago all inclusive teria me arrependido.
• Predrag (9/5): Great place for friends to have a good time. - Location , beach and breakfast option.
• Gisele (4/5): Funcionários de caráter duvidoso! Não arrisquem! - Infelizmente, os funcionários do hotel não são honestos. Adicionei meu cartão de credito na conta para poder consumir dentro do hotel. Pedi 3 margaritas no bar da piscina, me deram a comanda para assinar. Já com a comanda assinada, fui informada que a conta não estava aberta, expliquei que já havia feito na recepção, mesmo assim ficaram jogando para vários funcionários diferentes até eu desistir e cancelar o pedido. Voltei na recepção uma funcionária que não se identificou resolveu o problema. No dia do check out, fui cobrada pelas 3 margueritas que não consumi porque o funcionário não cancelou a comanda como eu solicitei. Argumentei e solicitei que fosse chamado o responsável, mas não havia responsável no momento. Uma funcionária que estava sem identificação disse que nada podia fazer, mesmo eu dizendo que foi ela que resolveu a situação 2 dias antes, a mesma argumentou que não se lembrava, se negou a fornecer o nome e também não tinha identificação. Ficou bem claro que o hotel não tem gerência presente, os funcionários não são honestos e principalmente, destratam os hóspedes achando que todos estão agindo de forma desonestas como os funcionários. Não confiem nesse hotel.
• Renata (8/5): Hotel compacto para o padrão Cancun, com excelente localização, excelente praia e estrutura adequada - Localização excelente pois dá para ir a pé a locais icônicos como Señor Frog e Coco Bongo. Também é possível chegar a pé a um excelente supermercado e outras lojinhas de conveniência (Oxxo) e farmácias. A praia em frente ao hotel é excelente. No período que fiquei, era uma das melhores pois estava sem sargaço, além de ser mansa e linda. O quarto é amplo, com duas camas confortáveis, o ar condicionado funcionou perfeitamente, tinha máquina de cafe expresso e todo dia faziam reposição das capsulas gratuitamente. O quarto conta ainda com cofre, tabua e ferro de passar roupa. Meu quarto não tinha varanda pois optamos por quarto sem vista por ser mais em conta mas os quartos com vista tinham varanda. Fiquei no 8o andar e não tive problemas com ruídos da rua. Meu quarto era muito silencioso. O banheiro deixa um pouco a desejar: o pior problema é a água que escorre pelo chão pois o box tem um vidro parcial, que não fecha todo o box. Ou seja, enquanto se toma banho, a agua fica respingando do lado de fora. Outro ponto que senti falta foi um espaço ou ganchos para acomodar roupa de praia para secar. Como é ambiente de praia, lavamos muitas peças e pendurávamos no box. Isso também contribuía para molhar o chão do banheiro. O espelho do banheiro merecia uma melhor conservação: parece que a moldura de madeira deteriorou e a manutenção ficou feia, foi mal feita. Mas essa é uma questão de estética e não de funcionalidade. Considerei os preços dos alimentos altos e não usei o café da manhã (20 dolares por dia por pessoa) e buffet (420 pesos no almoço, 450 pesos no jantar por pessoa). Para café da manhã optei por fazer mercado e comer no quarto . E almoço optei por restaurantes da redondeza). Por outro lado, comi uma pizza no restaurante do hotel chamado Mediterraneo que achei preço ok e excelente sabor.
• Sofyan (10/5): -
• Francisco (7/5): - Limpeza, atendimento dos funcionarios
• Cynthia (1/5): Médiocre - Pas du tout au prix c’est une horreur
• Otaciano (10/5): Tive uma estadia rápida mas proveitosa e segura. - O Hotel é limpinho, organizado e o café da manhã é completo. Minha estadia foi curta. Mas aproveitei muito bem o pouco tempo que tive.
• Jeferson Rodrigo (10/5): -
• lucia (9/5): 👍🏼🥰 - Todo bien Los que te quieren vender para socios muy enfadosos
• Fabienne (8/5): -
• Jose Cruz (9/5): Vacaciones y relajación - La ubicación en donde se encuentra, la playa que tienen, la atención del mesero Antonio en el restaurante La Fisheria Que el ser todo incluido, no puedan incluir los demas platillos del restaurante la Fisheria, que tengan un costo
• Siloe (9/5): -
• Jose (10/5): -
• Amorim (10/5): - Do mar na frente muito lindo... Atendimento de alguns funcionários.
• Norma (9/5): - The location, the staff, the hotel in general just a little old the rooms I don't like the buffet es caro y muy economico lo que ofrecen yo no pague El todo incluido lo cual estuvo Bien porque la comida es ok
• Carlos Andrés (10/5): - Ubicación
• Jean (1/5): -
• Nancy Ariana (9/5): - The Beach is amazing, clear crystal water, no sargassum, the staff is very helpful, the location couldn't be better. The rooms looks a bit tired, nonetheless areas , staff and location is awesome
• Span (10/5): -
• Jorge luis (10/5): - Todo , todo , comodidad y ubicación Un tanto la comida.
• Jelena (9/5): Top - It was very nice view and the blue sea
• Augusto (8/5): The room with the balcony was perfect and staff was great I gave them a 8/10 only purely for the reason they should - Location was good, rooms if you get one with a balcony view, and staff were great. But if you stay down town more choices / options to go out and eat. Facilities top notch. And breakfast was good no complaints really. The restaurants at the resort was quite expensive should cater for more visitors with prices that are more affordable and reasonable.
• Jenny (10/5): - Todo era muy bonito, la vista, el personal muy amable siempre tratando de ayudarte. Lo que no me pareció fue que a la hora del desayuno ya q hay mucha gente comiendo a los meseros se le olvidaba que habíamos pedido para tomar. Pero de lo contrario todo bien.
• Sergio (10/5): -
• xim (1/5): NO ME GUSTÓ NADA DE NADA. ES PÉSIMO ÉSTE HOTEL ES LO PEOR. ME ROBARON TODO! ENTRARON A MI HABITACIÓN - NO ME GUSTÓ NADA DE NADA. ES PÉSIMO ÉSTE HOTEL ES LO PEOR. ME ROBARON TODO! ENTRARON A MI HABITACIÓN Y ME ROBARON TODO! SON TODOS UNOS RATEROS Y LADRONES Y ESTAFADORES! Y ME AMENAZARON! Y ME GOLPEARON! ADEMÁS ME PROVOCARON UN ACCIDENTE SÚPER GRAVE ADENTRO DEL RESTAURANTE, BUFFET PORQUE TENÍAN EL PISO MOJADO Y RESBALOSO, Y ME PROVOCARON UNA CAÍDA CON RESBALÓN Y ME ROMPIERON MI PIERNA ENTERA Y NO SE HICIERON CARGO DE LLAMAR AL MÉDICO NI DE NINGÚN GASTO NI COMPENSACIÓN POR NEGLIGENCIAS SUYAS DE TENER MOJADO Y RESBALOSO EL PISO DEL RESTAURANTE BUFFET!!! AL CONTRARIO, ME ECHARON Y ME INADMITIERON A PROPÓSITO PARA ELLOS NO HACERSE CARGO DE PAGARME NAFA NI DE NINGÚN GASTO MÉDICO!!! YaA LOS DEMANDÉ!!! Y LES VOY A HACER JUICIO!!! LOS VOY A OBLIGAR A QUE ME INDEMNICEN!!! ÉSTE HOTEL KRYSTAL CANCÚN OOR RATEROS, LADRONES, ESTAFADORES, Y POR ROMPERME MI PIERNA Y NO INDEMNIZARME PAGÁNDOME MIS GASTOS MÉDICOS Y OPERACIONES POR CULPA DE ELLOS Y POR CULPA DE ÉSTE HOTEL PÉSIMO!!! ES LO PEOR DEL MUNDO!!! NO VAYAN!!! AHÓRRENSE DINERO Y ACCIDENTES!!! PORWUE LES VAN A ROBAR Y LOS VAN A ACCIDENTAR!!! NO ME GUSTÓ NADA DE NADA. ES PÉSIMO ÉSTE HOTEL ES LO PEOR. ME ROBARON TODO! ENTRARON A MI HABITACIÓN Y ME ROBARON TODO! SON TODOS UNOS RATEROS Y LADRONES Y ESTAFADORES! Y ME AMENAZARON! Y ME GOLPEARON! ADEMÁS ME PROVOCARON UN ACCIDENTE SÚPER GRAVE ADENTRO DEL RESTAURANTE, BUFFET PORQUE TENÍAN EL PISO MOJADO Y RESBALOSO, Y ME PROVOCARON UNA CAÍDA CON RESBALÓN Y ME ROMPIERON MI PIERNA ENTERA Y NO SE HICIERON CARGO DE LLAMAR AL MÉDICO NI DE NINGÚN GASTO NI COMPENSACIÓN POR NEGLIGENCIAS SUYAS DE TENER MOJADO Y RESBALOSO EL PISO DEL RESTAURANTE BUFFET!!! AL CONTRARIO, ME ECHARON Y ME INADMITIERON A PROPÓSITO PARA ELLOS NO HACERSE CARGO DE PAGARME NAFA NI DE NINGÚN GASTO MÉDICO!!! YaA LOS DEMANDÉ!!! Y LES VOY A HACER JUICIO!!! LOS VOY A OBLIGAR A QUE ME INDEMNICEN!!! ÉSTE HOTEL KRYSTAL CANCÚN OOR RATEROS, LADRONES, ESTAFADORES, Y POR ROMPERME MI PIERNA Y NO INDEMNIZARME PAGÁNDOME MIS GASTOS MÉDICOS Y OPERACIONES POR CULPA DE ELLOS Y POR CULPA DE ÉSTE HOTEL PÉSIMO!!! ES LO PEOR DEL MUNDO!!! NO VAYAN!!! AHÓRRENSE DINERO Y ACCIDENTES!!! PORWUE LES VAN A ROBAR Y LOS VAN A ACCIDENTAR!!!
• Bruno (6/5): -
• xim (1/5): NO ME GUSTÓ NADA DE NADA. ES PÉSIMO ÉSTE HOTEL ES LO PEOR. ME ROBARON TODO! ENTRARON A MI HABITACIÓN - NO ME GUSTÓ NADA DE NADA. ES PÉSIMO ÉSTE HOTEL ES LO PEOR. ME ROBARON TODO! ENTRARON A MI HABITACIÓN Y ME ROBARON TODO! SON TODOS UNOS RATEROS Y LADRONES Y ESTAFADORES! Y ME AMENAZARON! Y ME GOLPEARON! ADEMÁS ME PROVOCARON UN ACCIDENTE SÚPER GRAVE ADENTRO DEL RESTAURANTE, BUFFET PORQUE TENÍAN EL PISO MOJADO Y RESBALOSO, Y ME PROVOCARON UNA CAÍDA CON RESBALÓN Y ME ROMPIERON MI PIERNA ENTERA Y NO SE HICIERON CARGO DE LLAMAR AL MÉDICO NI DE NINGÚN GASTO NI COMPENSACIÓN POR NEGLIGENCIAS SUYAS DE TENER MOJADO Y RESBALOSO EL PISO DEL RESTAURANTE BUFFET!!! AL CONTRARIO, ME ECHARON Y ME INADMITIERON A PROPÓSITO PARA ELLOS NO HACERSE CARGO DE PAGARME NAFA NI DE NINGÚN GASTO MÉDICO!!! YaA LOS DEMANDÉ!!! Y LES VOY A HACER JUICIO!!! LOS VOY A OBLIGAR A QUE ME INDEMNICEN!!! ÉSTE HOTEL KRYSTAL CANCÚN OOR RATEROS, LADRONES, ESTAFADORES, Y POR ROMPERME MI PIERNA Y NO INDEMNIZARME PAGÁNDOME MIS GASTOS MÉDICOS Y OPERACIONES POR CULPA DE ELLOS Y POR CULPA DE ÉSTE HOTEL PÉSIMO!!! ES LO PEOR DEL MUNDO!!! NO VAYAN!!! AHÓRRENSE DINERO Y ACCIDENTES!!! PORWUE LES VAN A ROBAR Y LOS VAN A ACCIDENTAR!!! NO ME GUSTÓ NADA DE NADA. ES PÉSIMO ÉSTE HOTEL ES LO PEOR. ME ROBARON TODO! ENTRARON A MI HABITACIÓN Y ME ROBARON TODO! SON TODOS UNOS RATEROS Y LADRONES Y ESTAFADORES! Y ME AMENAZARON! Y ME GOLPEARON! ADEMÁS ME PROVOCARON UN ACCIDENTE SÚPER GRAVE ADENTRO DEL RESTAURANTE, BUFFET PORQUE TENÍAN EL PISO MOJADO Y RESBALOSO, Y ME PROVOCARON UNA CAÍDA CON RESBALÓN Y ME ROMPIERON MI PIERNA ENTERA Y NO SE HICIERON CARGO DE LLAMAR AL MÉDICO NI DE NINGÚN GASTO NI COMPENSACIÓN POR NEGLIGENCIAS SUYAS DE TENER MOJADO Y RESBALOSO EL PISO DEL RESTAURANTE BUFFET!!! AL CONTRARIO, ME ECHARON Y ME INADMITIERON A PROPÓSITO PARA ELLOS NO HACERSE CARGO DE PAGARME NAFA NI DE NINGÚN GASTO MÉDICO!!! YaA LOS DEMANDÉ!!! Y LES VOY A HACER JUICIO!!! LOS VOY A OBLIGAR A QUE ME INDEMNICEN!!! ÉSTE HOTEL KRYSTAL CANCÚN OOR RATEROS, LADRONES, ESTAFADORES, Y POR ROMPERME MI PIERNA Y NO INDEMNIZARME PAGÁNDOME MIS GASTOS MÉDICOS Y OPERACIONES POR CULPA DE ELLOS Y POR CULPA DE ÉSTE HOTEL PÉSIMO!!! ES LO PEOR DEL MUNDO!!! NO VAYAN!!! AHÓRRENSE DINERO Y ACCIDENTES!!! PORWUE LES VAN A ROBAR Y LOS VAN A ACCIDENTAR!!!
• HIDEO (8/5): -
• Gonzalogn (10/5): -
• Angelina (7/5): - Bed was very comfortable The air conditioner was not working properly and the room was soooooo cold
• Yvebarkan (9/5): -
• Valeria (10/5): -
• yamile (6/5): Unfortunately there was a cockroach in my room and while absolutely disgusting I made the best of it. I would certainly - Location was ideal to be steps away from downtown area for entertainment. Staff was not friendly and there was constant excuses for what had been offered. All bars closed at 10:30pm when they said 11pm which is early for an all inclusive.
• chenaze (1/5): -
• Samuel (9/5): Emplacement et piscine incroyable - Emplacement Ascenseur et design un peu vieillissant
• Henry (7/5): - My room had a nice ocean view and the room was decent. Since I did not choose the all-inclusive option, drinks were overpriced at 90 pesos (about $5.00) each. The restaurants and buffets were also expensive, and the food quality did not appear very appetizing. For the total amount that we paid for each night, at the very least, there should have been a lunch or dinner included.
• Noelia (10/5): -
• Ulises (6/5): I recommend the area. The hotel room smell will stay with me. Add pics?? This survey is sent AFTER the stay. So no pics - Location. The beach is awesome! Traffic was always heavy.
• WILDDER (10/5): Recomendado - Un hotel muy excelente
• Larios (7/5): Estancia regular - Está frente al mar Las instalaciones están viejas, hay algunas torres del hotel que están junto a los bares de la ciudad y el ruido es insoportable; y es todas las noches
• Wagner (9/5): Perfeito - Gostamos de tudo, principalmente a localização Tv nao era smart
• mitesh (9/5): -
• Valencia (8/5): Normal - Buena ubicación Elevador no funciona y tuve que subir y bajar 7 pisos con maletas y carreola
• Frank (9/5): Excelente Experiencia con la Mejor Playa y vistas ! - Excelente Ubicación, Calidad de la Comida y Atención de Todo el Personal El precio puede ser algo caro si vienes por varios días pero está bien con relación a lo que sí incluye.
• John (1/5): The Worst Place I Have Ever Stayed!!! - Horrible!!! I travel 4-5 times a year and this resort is the worst place I have ever traveled to in my lite. I am writing this here because the " what didn't you like?" Section is limited to the amount you can write. Please review my photos before you go here. Booking.com has to be held accountable as well!!!! The following review is about our terrible experience at Krystal Cancun in Cancún, Quintana Roo, Mexico, a property WE booked in good faith through the Booking.com platform for the dates of April 2-8, 2026, at a total cost of US$1,891.33. We only stayed at this resort for one night, sleeping in our travel clothes, due to the overwhelming discomfort we were put through. What was intended to be a relaxing and enjoyable vacation became a profoundly distressing, humiliating, and entirely unacceptable experience, one that escalated to the point where our wristbands were deliberately removed by management while our complaint remained entirely unresolved, restricting us to the hotel lobby with no access to any amenity, no resolution, no meaningful assistance, and a Booking.com support agent on the phone who could not get the hotel's own staff to answer his calls. This complaint encompasses four distinct and serious categories of failure: (1) unsanitary, hazardous, and misrepresented room conditions so severe that we were unable to safely use the bedding and were forced to sleep in the clothes we had traveled in, and compelled to spend out-of-pocket money on food outside the resort despite having paid for an all-inclusive package; (2) racially discriminatory and dismissive treatment directed at us as African American guests; (3) a deliberate and retaliatory restriction of our resort access mid-complaint by management, combined with deeply inappropriate conduct by hotel staff; and (4) false advertising regarding the all-inclusive nature of the resort's services. Each of these issues individually would warrant a full refund and formal investigation. Together, they represent one of the most harmful, humiliating, and disrespectful hospitality experiences either of us has ever endured. Also, booking did absolutely nothing to help and even encouraged this behavior.com, ignored me and my partner on several occasion and pushed by concerns and wellbeing like we were nothing.
• Julio (10/5): -
• Ramirez (7/5): -
• Maria Sanchez (10/5): Excelente 👌 descanso - Todo 💚 Todo bien
• Jose Luis (9/5): - La Ubicación del Hotel es extraordinaria y la playa hermosa La vista de la habitación daba a una pared y al cuarto de lavandería.
• Berenice (9/5): Buena - Si me gustó Que los baños tienen que remodelarlos
• Christopher (4/5): Expensive, would not come again. Front desk staff were helpful. - Beach was nice. Upgraded to better room after first night of no-sleep. Noise, price, cleanliness, quality of amenities, high price, low value for money.
• fernando (7/5): Recomendable si esta en precio - La playa, arena y agua muy bien... Se llena mucho la playa, es como una playa publica.
• natali (6/5): - Great breakfast most like it Bigger parking the will be much appreciated
• Eli (1/5): Worst hotel ever! - The food was ok, very expensive. $30 usd each meal. Worst hotel ever! The staff was rude, and some kids were ding-dong-ditching us every night. Staff refused to do anything and refused a refund for the rest of the nights.
• Yocelin (7/5): - La ubicacion en una de las mejores playas. Las vistas desde la habitacion son fascinantes La lentitud de los meseros. El acoso en venderte la membresía del hotel, desde que llegas te abordan y si no los atiendes o le dices que estas corto de tiempi, de siguen insistiendo después. Se tornan pesados.
• Laetitia (7/5): -
• Isabel (8/5): Great location and great beach access! - Perfect location right in the heart of La Zona Hotelera. Access to the beach is steps away, as well as the surrounding shops, restaurants and bars. The pool is huge with plenty of chairs and palapas around. The staff was also very friendly and answered all questions and concerns. We originally booked the cheapest room deal, but eventually we paid for the all-inclusive upgrade for the last few days. The buffet offers a wide variety of food and desserts. The bars are great with plenty of drinks to choose from. La Hacienda El Mortero next door is included in the all-inclusive as well, so definitely check that out for a nicer dinner. It's a bit outdated considering even the cheapest rooms are in the thousands $$. The bathrooms and walls could use some work. Also we got a room on the first floor facing the street, so you could hear the noise from the clubs next door all night. Nothing a good pair of earplugs can't fix though, so definitely bring some. Another annoying thing that kept happening was we kept getting locked out of our room. Several times we werent able to use our key-wristbands to get into the room. Eventually they sent the technician and he said the keypad was out of battery. The problem was solved but it would be nice if they checked the room keypads between each booking to prevent this issue. As for the buffet, although there were plenty of options I wish they included more Mexican dishes instead of mostly Western food (I say this as a Mexican so I'm a bit biased).
• Michaell (10/5): Exceptional experiencie - The staff, breakfast Elevators seems needs maintenance, and the personal whos in charge to clean the rooms have to be a little more in touch with his personal, the clean my room at 5pm where since 8am I put the card out of the room that they can go inside.
• Claudia (8/5): - La ubicacion Me falto la atención de club
• Monica (8/5): -
• Cristina (9/5): -
• Ferenc (10/5): It was ok - The location and the beach There was this youth orange week happening, where we couldn’t sleep for 4 nights, because the youths were shouting and running drunk on our floor. Told the front desk every day, they couldn’t do much. So that was a big no no, otherwise it was ok
• Castro (8/5): -
• Castro (8/5): - Ótima localização, próximo ao cocobongo, e restaurantes bons, o cafe da manha é excelente, mta opcoes e td mto bem feito A agua da piscina não é climatizada, sendo ela mais gelada do que costuma ser em resorts nesse padrao
• Raphael (8/5): -
• Gallego bedoya (10/5): - Buen servicio
• Maxime (8/5): -
• Guillermo (9/5): - Todo estuvo perfecto, la playa espectacular. Nada
• Zavala Gallardo (8/5): - El trato VIP por haber reservado por booking como descuentos en comidas, descuento en la reservacion y el upgrade de habitaciones. Los agentes de tiempo compartido
• Nadine (6/5): Gute Lage, aber das Hotel ist in die Jahre gekommen - Gute Lage direkt am schönen Strand, kostenlose Parkplätze. Zimmerausstattung war ausreichend, jedoch bereits in die Jahre gekommen. Für zwei Nächte war es in Ordnung. Das Hotel ist voll mit Partyurlaubern, wodurch es sehr laut ist - auch nachts, es ist sehr hellhörig und dadurch kein erholsamer Schlaf. Das Hotel ist schon in die Jahre gekommen, teilweise unangenehmer Geruch. Es gab nur zwei Fahrstühle, wovon einer während unseres Aufenthalts kaputt war, was bei 8 Stockwerken ein Problem war. Frühstücksbuffet kostet 380 Pesos, Essen war mittelmäßig.
• Robin (8/5): - The location and the pool There were many drunk children that started some trouble every time

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