W Los Angeles – West Beverly Hills

Location: 930 Hilgard Avenue, Los Angeles, us

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Car hire
• Non-smoking throughout
• Concierge service
• Wheelchair accessible
• Allergy-free room
• Lower bathroom sink
• Paid WiFi
• Visual aids: Braille
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• ATM/banking
• Front desk (limited hours)
• Express check-in
• Self parking (surcharge)
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Swimming nearby
• Electric bicycle charging station
• Bulk dispenser for toiletries

Rooms Available

• Suite, 2 Bedrooms

  2 Double Beds

  1195 sq feet

  
  

  Layout - 2 bedrooms and sitting area

  Internet - WiFi

  Entertainment - 42-inch flat-screen TV with premium channels, pay movies, DVD player

  Food & Drink - Room service (limited), minibar (fees may apply), microwave (on request), and refrigerator (on request)

  Sleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping

  Accessibility - Grab bar near toilet

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Dining table
  • Bottle of water
  • Transfer shower
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Designer toiletries
  • Premium bedding
  • Separate sitting area
  • Down comforter
  • Pillowtop mattress
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • LED light bulbs
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Visual fire alarm
  • Lever door handles
  • Change of bed sheets (on request)
  • Desk chair
  • Energy-saving switches

• Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  2 Double Beds

  650 sq feet

  
  

  Layout - Separate sitting area

  Internet - WiFi

  Entertainment - 42-inch flat-screen TV with premium channels, pay movies, DVD player

  Food & Drink - Room service (limited), minibar (fees may apply), microwave (on request), and refrigerator (on request)

  Sleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping

  Accessibility - Grab bar near toilet

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bottle of water
  • Transfer shower
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Designer toiletries
  • Premium bedding
  • Separate sitting area
  • Down comforter
  • Pillowtop mattress
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • LED light bulbs
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Visual fire alarm
  • Lever door handles
  • Change of bed sheets (on request)
  • Desk chair
  • Energy-saving switches

• Fantastic King Studio

  The double room features air conditioning. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Cots

• Spectacular One-Bedroom Corner King Suite

  The double room offers air conditioning. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Cots

• Spectacular One-Bedroom Suite with Two Double Beds

  The double room provides air conditioning. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Air conditioning
  • Cots

• Spectacular One-Bedroom King Suite

  The double room provides air conditioning. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Cots

• Spectacular One-Bedroom Queen Suite

  The double room offers air conditioning. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Cots

• Fabulous Two-Bedroom Suite

  The double room offers air conditioning. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Air conditioning
  • Cots

• Wonderful King Studio

  The studio offers air conditioning. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Cots

• Mega Two-Bedroom Suite

  The double room offers air conditioning. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Air conditioning
  • Cots

• Wow One-Bedroom Hospitality King Suite

  The double room provides air conditioning. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Cots

• Extreme Wow One-Bedroom Presidential King Suite

  The double room offers air conditioning. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Cots

• Marvelous One-Bedroom King Suite

  The double room provides air conditioning. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Cots

• Wonderful King Studio with Adapted Tub - Mobility and Hearing Accessible

  The studio features air conditioning. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Adapted bath
  • Cots
  • Hearing accessible

• Wonderful King Studio with Adapted Tub - Mobility and Hearing Accessible

  The studio features air conditioning. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Adapted bath
  • Cots
  • Hearing accessible

• Wonderful King Studio - Mobility and Hearing Accessible with Roll-in Shower

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Cots
  • Hearing accessible

• Spectacular One-Bedroom Suite with Two Double Beds - Mobility and Hearing Accessible with Roll-in Shower

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Cots
  • Hearing accessible

Guest Reviews

• jamespoconor (10/5): Clarkia cocktail is the next big drink. Love it. Big shout out to Daniel from W Hotel Los Angeles for creating - Clarkia cocktail is the next big drink. Love it. Big shout out to Daniel from W Hotel Los Angeles for creating in the spirit of nearby UCLA botanical garden where they grow iconic Clarkia flowers. W is a hidden gem oasis in West LA steps from main UCLA campus. Escape to the beach house in Westwood for tasty cocktails, friendly service and a pool/garden setting.
• steverA8718SU (8/5): A very nice Hotel . The staff is the best ! - Very nice hotel. The staff made the visit Amazing people ! Rooms were lovely ! Not luxury tho . Close to UCLA . It would have been 5 but getting to the pool area for slightly disabled is not easy !!! They should improve that The bathrooms at the pool were sort of like ones at a gas station. They need improvement . Otherwise a nice stay !
• Curiosity77345 (4/5): Beware bait and switch, no customer service - They were lovely at check-in and offered a $50 per day breakfast credit for our Marriott Platinum status. We discussed it as a family, agreed that we would use that and accepted. They said the credit would show up at the end on our bill. Well....it didn't. I called and a lovely girl said no, sorry I can't help with that because you already received 1,000 (worthless) Bonvoy points. I asked to speak with supervisor. Not available of course. I expressed my displeasure. She said the supervisor would email me and told my to "have a nice day Mr. ...", just DRIPPING with insincerity. Of course, I haven't heard anything from a manager.
• Carla (10/5): -
• dennist559 (10/5): W West Beverly HIlls. Team and hotel outstanding - Stayed here 4 or 5 times. Always leave with a feeling that the stay was not long enough. Great team of talent across all areas of the hotel. Rooms a re so spacious and fitting of am elevated W experoemce..Outstanding location for work and exploring LA. Will be back in two weeks and really looking forward to it.
• simonewW5511CV (10/5): Exceptional Stay Every Time - I recently had the pleasure of staying at the W Los Angeles West Beverly Hills, and I truly cannot say enough wonderful things about my experience. From the moment I arrived, the level of service was exceptional. The entire team goes above and beyond to make you feel welcomed, valued, and genuinely cared for. It’s clear that this property takes great pride in creating a personalized and memorable experience for every guest. A special thank you to General Manager Mike Powers, whose leadership clearly sets the tone for the entire hotel. His commitment to excellence is evident in every detail, from the warm, attentive service to the seamless, elevated experience throughout the stay. The hotel itself is beautiful, well maintained, and perfectly located. Housekeeping is spot on! Every interaction with the staff felt thoughtful and intentional, and it’s rare to find a team so consistently kind, professional, and proactive. As a Marriott Bonvoy Platinum Elite member, I’ve stayed at many properties, and this one truly stands out. The team doesn’t just meet expectations, they exceed them in every way. I am incredibly grateful for such a wonderful stay and look forward to returning again very soon. Highly, highly recommend.
• Saira (10/5): W Los Angeles - Good size rooms. Clean, house keeping visit everyday, clean towels, etc. Good restaurant and bar, also pool was clean with clean towels available. Great location for Beverly Hills and shopping. Friendly and Informative staff available. A $35 card gives Internet and a $10 uber credit per day (March 26) Fresh coffee and cold drinks on reception. Room kitted out with fresh bottled water daily and a full mini bar. Beware $149 x 2 (march 26) was pending on my bank card this is for any damage and use of the full range of mini bar, this was only pending and not used. There is no tea/coffee in the rooms but if you ask they will provide one. The windows could do with a clean as the view is lovely.
• peterwX2588RL (10/5): Consistently great experience. - Eduardo and David I are the best. I've stayed at this hotel over 30 times. Every time I show up these guys are professional and always greet me with a smile. They're the first contact upon arrival and it makes a huge difference!
• Voyager35312702171 (10/5): Great luxurious stay in West Beverly Hills - First time back in 15 years. Great experience and the hotel is much more quiet and refined, compared to when it was a Starwood property. Loved the pool and Beach House restaurant. Amazing and convenient location to West LA and UCLA. Kat A. was stellar at check-in and upgraded our room to get us more space and a serene view of the neighborhood. We’ll be back!
• parssag (10/5): Thank you Edward! - Was lucky enough to get a room last minute for a business trip and Edward made this temporary stay unforgettable for me. Had a very stressful day and he made my check-in very smoothly and went above and beyond with a room upgrade. Thank you!
• zhidovlenko (8/5): Okay - I like shower and good comfortable bed Windows shatters very old also super expensive food
• Kristin (9/5): Excellent location and very friendly staff. Highly recommend. - The location to UCLA was excellent. The staff was VERY kind. Limited hours for the outdoor restaurant and limited services by the pool. But assume it will get better as we get closer to summer.
• Arturo (10/5): -
• BrentTippen (6/5): Decent stay with several hiccups - Had an ok stay here. I was traveling on business and they upgraded my room to a two bedroom penthouse suite which was super kind. I have Ambassador status with Marriott so they treated me mostly nicely. Pros and cons. Pros were the day time staff was friendly upon check in and the night time staff not super friendly or helpful. I had issues with room service as the online menus did not work on the QR code and there was nowhere else to review the menu as it was later at night. I had to call three separate times for a paper menu and the staff pushed me around a lot. I explained to them I was getting a bit annoyed. My room was ok- in theory a room upgrade is nice but the television in the primary room did not work. It was basically set up like a screen projector and didn’t connect to cable or apps or anything. The living room tv also did not work. And there was a huge wet spot around the bed with very very soaked wet cold water which kind of creeped me out meaning every time you got in or out of bed your feet or socks got wet. I ended up attempting the gym which was pretty small and got very crowded so I ended up just doing cardio which was fine. I kind of thought given it was Los Angeles the gym may be more of a focal point. I made do. All in all it was an ok stay and I think some things could be improved.
• hobyd1 (10/5): Awesome UCLA near hotel - Great business hotel if you want to be in West LA/near UCLA. Directly across the street from UCLA. Easy walk to restaurants and shops of Westwood. Easy commute around West LA/Santa Monica area. Service has been good. Good upgrades for high status level at Bonvoy. Rooms are nice--a little dated but suites are fantastic with space and places to work, play, and sleep. Nice gym but gets credit.
• F8502PJelify (10/5): W Los Angeles/ West Beverly Hills - Just stayed here with my family and couldn't be happier. The staff is incredibly warm — special shout-out to Director of Welcome Office Serkan who made us feel right at home. Rooms are spotless and stylish, location super close to Westwood. Kids lived in the pool, we loved sunset drinks on the rooftop with LA skyline. Everything screams classic W energy. Will definitely return.
• omarjS5654NB (10/5): A great experience for our whole Crew - I was in charge of arranging accommodations for 12 doctors, and 3 of staff (including myself). Our situation was unique in a way that I couldn't give up all of the details regarding our needs, because our list of people wasn't complete until the very last minute. Brandon Henderson was my contact, and he was great. He explained everything, and walked me through what was needed on his side. He worked with me for days getting contacts signed, dismissive l finalizing our rooming list, and getting me quick answers whenever my organization had questions. When you have someone that is attentive, quick responding, and knowledgeable, trust me when I say it makes your life a whole lot more enjoyable. Once the technical part was complete, I was then introduced to Tyler Johnson who would be our contact at the hotel. I immediately needed her assistance as we were still adding and deleting names from our list. She was on it right away. I never had to wait more than a few minutes to an hour for results. Thank you again Tyler. Somehow, one of our staff wasn't added to the rooming list when they arrived, and all it took was one phone call to Tyler and she fixed the situation in minutes. That made my member very happy. When my members are happy, I'm happy. I have to give a good word for all of the supporting staff, because they were great as well. From the crew out at the curb, the waiting staff in the restaurant, and the crew at the registration desk, our experience was, without question, WONDERFUL!!! Thank you all again for the great experience. We look forward to staying at your hotel in the future. Location was perfect, quoted price was better than all of the others, value for the dollar was more than acceptable, atmosphere was inviting, rooms were very clean, noise level was non existent, and we had a really good time.
• Hugo Cesar (7/5): -
• 265gagew (10/5): A must experience - The W made our Christmas vacation so much more special. To start the greeting in the lobby was so warm and hospitable. Daniel Bruington was a stand out amongst the staff. His poise and charisma made us feel right at home. The suite was exactly what we needed. Perfect amount of space for us. Clean and cozy. Both the restaurant and pool bar were a treat. Michigan winters are not to be taken lightly, so my family enjoyed the warm sun on their face relaxing at the pool. If you're looking for a hotel that is central to everything LA, this is the place for you. It took us no more than 20 minutes to get to where we needed to go. A quiet and cozy sanctuary in the heart of Los Angeles. Worth every penny. I must give one more shout out to the amazing staff that made sure my brother got his important documents back after they were left in his room. They went above and beyond for us and we are forever grateful.
• 75danaz (10/5): W Hotel - my home away from home - I travel a lot for work and always look forward to staying at thr W Los Angeles in West Beverly Hills. The location is great (lots of walkable restaurants) and the rooms are spacious. The people who work there are always friendly and warm and make a habit of remembering repeat visitors. Kiara at the front desk goes above and beyond to make me feel welcome and appreciated as a guest. She is personable and friendly - and has really made the W my hotel of choice.
• Dayter (8/5): West of Beverly Hills - Overall, a decent option when staying in Los Angeles—but it’s important to set expectations. Despite the name, this hotel is not really Beverly Hills. “West of Beverly Hills” would be a more accurate description. It’s firmly in the Westwood neighborhood, and extremely close to the UCLA campus, which makes it convenient if you’re visiting UCLA or the medical center. Getting to actual Beverly Hills takes a bit of a drive, though—as always in LA—that largely depends on traffic. The staff was friendly and welcoming, which was a positive. However, the hotel itself feels somewhat dated, particularly the rooms, and the overall atmosphere felt a bit empty. The departure of the steakhouse seems to have left a noticeable gap, contributing to the quieter, less vibrant feel of the property. In short: fine for a functional LA stay or UCLA visit, but not the experience one might expect based on the Beverly Hills branding.
• Claudine (8/5): -
• Owen (9/5): Gread - The room The toat bag scared me. No lock on bathroom
• joi2026 (10/5): Outstanding friendly Service! - I recently stayed at the W Hotel in Los Angeles for a few nights (1/12/26 - 1/14/26, and what truly made the experience memorable was the incredible customer service, especially from Kiara. I loved how the staff went above and beyond to make us feel valued and at home. Everyone was friendly, from the concierge, valet, and housekeeping.
• Flavia (9/5): -
• Francesco13121971 (8/5): A short business stay - My stay was short for business, but relaxing. I enjoyed the size and the soft colors of my room. My travel agent booking app mentioned a sauna, I believe it is a mistake on the agent's end. I would have loved to use it before winding down... I will definitely use the pool when the weather is warmer and not windy. A little detail: I would ask to double check the heating of the room. I raised mine to 80, but had still fresh air coming out. I like a warm temperature before sleeping or getting off the shower. Other than that, I liked the space, the modernity and the cleanliness of the hotel. Thank you, Hotel GM Mike Powers, and your team for your warm welcome and follow up.
• Tre (4/5): -
• James (9/5): -
• Tami (3/5): I will never stay here again. and I would not recommend it to anyone. - The front desk people were very nice. When I complained about the dirty carpet, they had housekeeping call me. the room was spacious. The room was very worn. The carpet was dirty/stained. House keeping explained that they had tried to get the stain out but they were not able to. The wall paper in the bathroom was torn. The shower was not up to par. You had to walk in to the shower to turn the water on and you got et in the process. There was not a place to put cosmetics, even thought he room was spacious. The bedside lamp was placed far away from the bedside. We were in LA for our son to receive medical care, the refrigerator was small and full of alcohol. The corners of the entire hotel were dirty and needed painting.
• fab_olah405 (2/5): Deeply Disappointed with Dishonest and Unprofessional Behavior - I stayed at the W Hotel Los Angeles on April 20, 2025, and had one of the most disappointing hotel experiences I’ve ever had. When we arrived, we didn’t have a reservation and asked the front desk about availability and rates. After being told the price, I mentioned that I could see a lower rate online at the Marriott App. The front desk employee — in the presence of the manager — suggested that we book the first room online and show him the rate, and he promised that the second room booked directly with the hotel would be charged at the same price. We followed his exact instructions, trusting the hotel’s word. However, at check-out, when I asked for a zero-balance receipt, I noticed that the second room had been charged at a higher rate. I immediately raised the issue, but the front desk agent said he couldn’t help. When I asked to speak with the same manager who witnessed the agreement, he admitted he remembered everything — but still said he couldn’t do anything because the employee who gave us the rate wasn’t there that day. Frankly, I found that response shocking and unacceptable. The suggestion came from their own staff, and we acted in good faith. The manager’s refusal to take responsibility showed a lack of professionalism and integrity. I later contacted Marriott Customer Care and opened a claim, but despite following up several times, I received a negative response and no real resolution. This is not about the amount of money — it’s about honesty and respect for guests. I have always trusted Marriott for its service standards, but this experience completely changed my view. The way both the staff and the manager handled the situation was dishonest and disappointing. I cannot recommend this hotel and sincerely hope Marriott reviews this incident to ensure other guests are treated fairly in the future.
• Alison (9/5): -
• Pieter Van Leugenhagen (7/5): - Te luidde muziek aan het zwembad, enkel beglazing en dus minste lawaai van op straat hoor je in de kamer. Dat is allemaal nog ok, maar geld vragen voor Wifi in 2025 is belachelijk. Zeker als je al 350 euro per nacht vraag voor een kamer. Betalen voor wifi is belachelijk.
• ELJ59 (10/5): A Quiet Oasis in Westwood - We were delighted with our stay at the W Hotel. We stayed for several days, and our room was spacious and well furnished. Housekeeping kept it immaculate, and everyone on staff was extremely cordial and helpful. The location is very convenient, as it is close to the UCLA campus and Westwood Village. Shopping and restaurants are within easy walking distance, and it's just a short drive to Sunset Blvd. or Wilshire Blvd., yet it is still a quiet location with a neighborhood feel. One drawback is the lack of an indoor restaurant. The outdoor restaurant near the pool is very accommodating, though, and we found room service to be very prompt. We definitely hope to return on future trips to L.A.
• AmorePVMexico (4/5): Basic hotel with a luxury price tag. - Basic hotel with rip off price and fake thermostat in room. This is just an average hotel in a college neighborhood with. Beverly Hills price tag. The thermostat in the room doesn’t work. The temperature is controlled by a computer.
• Lori (10/5): - Needed an Uber for everything.
• Obed (10/5): - Staff was great! Location was perfect. The rooms could use some new furniture though. Other than that no complaints.
• araschf (10/5): Thanks to an Incredible Team and Daniel - My family and I just wrapped up our sixth or seventh stay at the W Beverly Hills, and once again, it was fantastic. The reason we keep coming back is the people. From the moment we arrive we’re treated like family. The staff is genuinely welcoming and attentive, always making us feel at home. The property is clean, the restaurant has good food, and the room have all the necessary amenities. I do want to call out one person who consistently stands out: Daniel Bruington. Daniel has been taking care of us since our first visit, and he always goes above and beyond his call of duty, whether it’s answering questions, handling special requests, or simply checking in to make sure we’re comfortable. He does it all with kindness and a positive attitude and makes us feel valued. Plus he always seems to know exactly how to make our stay better. We really appreciate the staff, the property, and Daniel's exceptional service. It’s because of the people there, and Daniel always going the extra mile(s!) that the W Beverly Hills is our go-to any time we're in LA.
• Jutta (8/5): - Close to UCLA campus
• Jean (10/5): - Nice location.. beautiful room…restaurant and shopping nearby
• C6502KEstevens (10/5): Super perfectly comfortable and friendly hotel in West LA with beautiful pool and outdoor casual dining. - We had an A plus experience. Sales manager Brandon Henderson was always responsive and available and worked with his highly agreeable and enthusiastic staff to ensure that we would have a comfortable and entirely pleasurable stay. The entire staff, including Brandon, manager Brewer, Britlynne, Joe and DJ, to name a few, treated us so nicely. The hotel itself is beautiful and the poolside area is so comfortable. The rooms were spacious and well appointed, and our room had a beyond beautiful view of West LA. So many of our guests enjoyed dining outside, and they all found the food to be delicious. Poolside service for food and drinks was super easy. All staff members were extremely friendly. We did learn of some wedding attendees having trouble securing rooms not only for rooms in the room block, but for rooms before and after the room block time. Two attendees left items either by the pool or in the room after checkout, and both times these items were identified and returned promptly to the owners. Everyone loved the location of the hotel as they were able to enjoy dining at the many restaurants within walking distance in Westwood Village, as well as walking through the beautiful UCLA campus and botanical gardens. We certainly view the W hotel is our home away from home when in West LA, and we know that so many of our wedding attendees felt likewise as positively about their experience.
• Nadejda (4/5): - This was my second stay in 2 months. Hotel is old and outdated. Rooms are in poor condition - beds uncomfortable, pillows just awful, walls dirty and scuffed, bathrooms from the 1980s. Our room wasn't ready at 4 pm... we were given an accessible room which had the worst shower I have ever seen. Water went everywhere, and I do mean everywhere. That must have happened many times before, based on the terrible condition of the bathroom. I would never stay here if it weren't close to UCLA.
• Paradise28421527899 (10/5): Big Help When Mother in ICU - My mother had open-heart surgery at the Ronald Reagan UCLA Medical Center. I needed a hotel within walking distance, and honestly, the W was the only hotel with rooms available. From the moment I checked in, every single employee was helpful, courteous, and gracious. I was blown away by how amazing they all were. In particular, Britlynne was such a pleasure to speak with. I love the attention to detail I found throughout the hotel. From the carpet inside the elevators changing to reflect the time of day (Good Morning/Good Afternoon/Good Evening), to the micro-copy on the telephone in the room ("whenever whatever"). The artwork throughout the hotel was stunning. In the gym, I found cold water, cold towels, and fresh green apples (the perfect after-workout snack). My mother was in the ICU during my entire stay at the hotel, and I have to say that they really helped me through a difficult situation. I would 100% recommend this hotel, especially for people with loved ones in the hospital.
• Sally (10/5): - Safe clean friendly helpful staff
• Sally (10/5): - Clean safe walkable
• Thomas (4/5): -
• nikkimA8043GK (10/5): Love the grounds/location but the staff make it truly awesome! - For the last year I’ve stayed here at least a handful of times per month and hands down the best customer service! Location is in heart of Westwood, safe and walkable. Work travel can be exhausting and having a place on the road that feels comfortable, clean, familiar, with amazing customer service really goes a long way. Staff members welcome me by name and go above and beyond to make my stay comfortable. It’s truly “whatever, whenever” at this W hotel. Richard, Lin and Serkan truly demonstrate top tier customer service. I would absolutely recommend this hotel to anyone looking for accommodations in the area. I will always stay here when possible even drive a little farther from my meetings to be a guest here!
• JOULIA (9/5): - A very comfortable hotel situated in a superb area with nearby restaurants and the botanical garden for a relaxing stroll,a must visit if you happen to be in Beverly Hills.
• Mohammadbari (8/5): Stylish Upgrade, Modern Vibes — But Missing Some W Essentials - W hotel West Beverley hills. The check in was prompt and nice to get upgraded. Good points: very nicely decorated room. Love the bathroom and the living room that came with the upgrade. The lobby area is quite different to what I have seen in other W and very modern with interesting design, art work and furniture. Shower was great but would have loved a rain shower give the hotel tier. Bed was nice and comfy. Nice touches like wireless phone charging station. Love the gym especially the cool towel area and bottled water. Really helps with intense gym experience Points need attention: There is no coffee maker inside the room thought they service coffee at the lobby but starts around certain time i.e 6am Room service is non existent so i could stratify my midnight cravings which I didn’t expect for a hotel this level. Only one restaurant in the premises which happens to be outside so beware of warm sunny days and make sure you put on sunscreen. Note: One star less due to the room service, coffee machine and of course missing indoor onsite restaurant.
• Ines (10/5): - Personnel was amazing and attentive. I ion was gorgeous (:
• Fernanda (8/5): - Nice hotel, clean, staff very polite. Only disappointment was that the bathroom was very small , the toilet to close to the tub.
• Chloe (9/5): - Pool and restaurant were great. The beds were very comfy.
• Typhanie (1/5): Je n’y ai passé qu’une nuit au lieu de 6. Rien n’allait jusqu’à l’odeur qu’ils n’ont pas nié - Pas grand chose. J’attends d être remboursé par Booking L’odeur dans les couloirs dans la chambre. Pas de petits déjeuner ni de restaurant. Pas de rideaux occultants. Impossible de dormir avec le bruit de la climatisation. Hôtel très froid et calme. Sans âme. On dirait des appartements d’étudiant. Le mobilier est très bas de game. Rien n’allait
• derekpL5657XS (10/5): Incredible hospitality! - Fantastic experience from start to finish. Karla, Britlynne, and Daniel were tremendously hospitable and even prepped a little birthday surprise for me. Their kindness was authentic and I’m looking forward to visiting again soon!
• jeffbW8282KN (10/5): Do yourself a favor and STAY HERE! - If you are searching for a hotel near UCLA, Westwood, Beverly Hills or Hollywood- stop right here and book! This is truly our favorite LA hotel for so many reasons. We just completed our third stay and already have our fourth and fifth booked. Here’s a list of highlights: 1- the people are all the friendliest and most thoughtful customer service people we’ve encountered (even compared to the Fairmont and other five star hotels) 2- A basic room is extremely large and offers a separate bedroom with door, living room with desk/dining table and refrigerator/bar area (and very comfy beds with quality, smooth sheets). The suites are amazing!! 3- Lounge areas- there are several very nice areas to hang out with friends or family without feeling like you are in the main lobby area. There is also a brand new lounge area that was just added as part of the front entrance remodel. It is SO cool!! My designer wife loved hanging out in there the most- the colors, furniture and lighting are really awesome. 4- Beachhouse restaurant- this can’t be emphasized enough. We are NOT a hotel restaurant kind of couple, yet we ate dinner at the onsite restaurant 2 out of 3 nights as the food was phenomenal. It’s an upscale Tex Mex kind of menu with really interesting dishes. It also has things like oysters on the half shell. Highly recommend the nachos! There is also a really nice upscale 2nd bar on the other side of the hotel with tons of seating. 5- Great housekeeping. Shout out to Lidya!! Some other things to note: This hotel hands out free bottled water like you wish all hotels would do -but don’t. Valet guys are really great. You will not be waiting to get parked or retrieve your car. The hotel has concierge (which we didn’t need). The location for anyone going to UCLA or Westwood can’t be beat, but it is also very central for going to Hollywood, Santa Monica, Venice, etc. without having to be around those crowds all the time. (It took us 13 min to drive to SM.) The pool area is very nice although we didn’t use it during our stay. It is private and has very nice loungers and cabanas if you are into that. The hotel is very kid and pet friendly. They have nice dog treats and one day they were making root beer floats in the lobby for guests. We will absolutely return to this hotel every time we come to LA.
• Sarina1012 (10/5): amazing stay! - I cannot recommend this hotel enough! The check in experience was amazing, I talked to Brewer and he is fantastic. He made me feel very welcome, got me extra water bottles, truffles, a handwritten card and even upgraded me to a suite on the highest floor. He was very sorry that all food options were closed inside the hotel (I haven't planned using this so no problem for me) but hotel staff has prepared some flyers with nearby locations for breakfast and dinner which was really appreciated. The suite was fantastic, it was very large, everything in there what I needed. Separate living room with fridge and more free water. Bed was really comfortable and I loved the wireless phone charger and that their alarm clock was also a bluetooth box which could be connected to my phone. Bathroom also spacious, the water pressure in the shower was incredible, even in the 15th floor - it felt like a massage. Whole suite clean and quiet. I also loved the little details like changing the footmat in the elevator from saying "good morning" to "good afternoon" or "good evening." The invoice was sent on the last day via mail which makes check out really quick - just leave the key card in the box and that's it. Location is also great - LA is a big city and of course you need some time to get to whatever you want to do but hotel is in a safe area and in the middle between Santa Monica and Hollywood which was very convenient for me. I would definitely recommend this hotel and would choose it again.
• Fatemeh (6/5): - All restaurants were closed. Although the pool was open, the area around pool was under serious construction. Breakfast conducted of a tray of pastries and coffee and hot tea. Location is great and valet was excellent. Our room was not ready at check in time.
• Dana (9/5): -
• Olivera (10/5): - Beautiful hotel with great location. It was very easy to get around the city from this location. Safe neighbourhood and quite a few options for eating out. Amazing staff!
• Tamlin Connel (10/5): - Lovely
• Fredrick (8/5): - Great location and the staff was great. But... no restaurant or bar available onsite. Lobby bar... closed. Pool bar... closed. Room service... nope.
• Jacqueline (10/5): It felt like it was more for business guests than for a singe leisure guest, but everyone did their best to make me feel - Great decor. Wonderful room, good morning coffee and pastries, lovely pool No restaurant, no spa, parking was WAY too expensive
• solyy2025 (10/5): Front desk amazing job - The front desk Gabby jarquin was amazing and really helpful and made our stay very pleasant . Every time we asked for something she was quite to respond with a beautiful smile.
• CASIMIRO (10/5): 100% recommandé! - Tout était top! Et mention spéciale pour les pâtisseries offertes le matin dans le lobby: dignes des meilleures boulangeries françaises! Le personnel a également été très attentif et sympathique.
• WithChat (8/5): I used to enjoy this W Hotel...but not anymore..... - I used to enjoy here, but because STK and their restaurant by the pool has been taken out, it isn't the same anymore. I have stayed here a few times before and I always enjoyed it. Their breakfast by the pool was one I emjoyed and the dinner at STK as well. It was vibing then! Staying at this caliber of hotel without access to a restaurant has changed the vibe of the hotel tremendously. I am giving higher rating than I would because the staff on the front desk and valet are great, hence a better rating. Otherwise, it would have been so much lower than normal. It's a shame because the location is great! Center to Westwood/Century City / Santa Monica / Beverly Hills.They better get a good restaurant to replace STK that left them, or it will be very sad to see this deteriorate. Valet parking guys were great.... Parking is fairly high, valet parking only, so be ready with this too! I don't know that I will be returning very soon, until I know they will have a Restaurant in house in place.
• Elie (10/5): - Richard was a great host and took care of us well.
• Quillan (8/5): - There was no restaurant or bar service due to renovations and that was not included in the Expedia profile.
• Gary (7/5): -
• Fernando (10/5): - Nice hotel
• WAYNE (4/5): - It would have been nice to know ahead of time that they had no restaurants, room service or any kind of bar before booking this, my worst stay at a W ever
• Robert (9/5): -
• Michelle (10/5): - The entire staff was absolutely marvelous, approachable, kind and ready to assist. Brewer and Katherine at check-in, Yolanda and Sandra room service all were amazing and provided the best customer service and made us all feel at home! My son loved you all. Seriously THAT good! Thank you, #709 😊
• Malikah (10/5): - Great stay! Will be back
• Yan (10/5): Exceptional -
• RMajchrzak (2/5): Not up to W standards, or Marriott for that matter + NO FOOD - NO FOOD - NO RESTAURANT (currently) I've tried. Many times. Like the other reviews, this place use to be nice, but it's just not now. The last couple of times there have always been issues. The window wouldn't close, the AC was loud, the heat didn't work (2 different rooms, 2 different stays, as I was a regular). They did provide me with a space heater which was nice - maybe 2 stars over that... But really, you can't charge well over $350 a night and have no food pantry or market, only a mini bar of a few items-massively overpriced and annoying to have to wait for someone to put the expense on your hotel bill so you can properly expense. There was a restaurant setting up (Samuri), but they must have pulled out of the deal - noticed last visit. It's too bad, all the restaurant staff and front desk people are very very nice. But you need to offer food for the rate price. Get a market or pantry at least for grab and go. It's cheap to not offer this. When they did offer breakfast it was outside and food got cold quick... even with patio heaters. I'm just done... even though I was a regular (and could have continued as one) - as I come to UCLA Med center every 6 weeks. Frustrating, because it's so convenient to stay here from a location perspective. But, the little things they could correct are just so easy - and they don't or won't. Adios - from a regular!
• boof133 (2/5): NO FOOD/BEV @ W HOTEL…HORRIBLE MARRIOTT EXPERIENCE - If you are a Marriott Bonvoy member, skip this one…worst experience. If you have a reservation, call ahead to see if The W has food & bev service. We arrived for our 9 night/10 day reservation, they did NOT have any services (NO coffee, water, food, nothing). This is NOT a good Marriott partner, nor reflects positively on the Marriott & W brands. This was an absolutely horrible experience. We did not receive any communication ahead of time about this major issue. We in fact received numerous emails from the hotel (+ directly from someone at the hotel responsible for welcoming guests) promoting their restaurants/food, bar, poolside services, etc. We were shocked when we arrived. Why didn’t anyone call us to let us know about this significant issue?!? Really?!? Upon our arrival, it was suggested we could door dash food to the hotel as an option. NO help offered at all to find another hotel, find a solution, etc. We just spent ~$50 for Rideshare & then had to immediately figure out a plan B, ie find another hotel w/availability, recall Rideshare (& spend another $30 to take us to the next hotel). This was NOT easy to find a last minute 9 night/10 day stay in LA. Nor did we have time to deal w/this after a 5-hr flight. This was a horrible Marriott experience. I would/will NOT recommend. And zero help after the ordeal…just a note from The W saying, sorry…hope you try us in the future (really?!?).
• Prasantha (1/5): Bad -
• E9969MYkylee (10/5): - Our stay here was perfect. The hotel staff were very attentive and kind. Katherine S. made sure to make our stay perfect.
• Santiago (1/5): ABSOLUTELY HORRIBLE CHAIN OF W Hôtel in the world. - I liked the receptionist and valet guys. Otherwise a lot of things were terrible in this W hotel. Please note that this so called luxury hotel, doesn’t serve food and beverages due to the fact they had broken agreement with STK. NO BREAKFAST/Lunch nor dinner. The rooms are very old fashion and had old technology on the AC system which sounded like a generator all night.
• Carline (4/5): - Bar and restaurant closed for renovation and was not informed in advance. Was told that it was on their website and they didn’t have to inform me cause I booked through Expedia. Manager was rude and dismissive.
• Maki (4/5): - No restaurant in the hotel. It was closed. No breakfast. Nothing. The hotel didn’t say and the price did not reflect. It remained high.
• 226breannah (10/5): Home away from home - The W West Beverly Hills has become my home away from home, and a huge part of that is because of Brewer Torres. I stay here approximately once a month, and every time I walk through the doors, Brewer makes me feel seen, welcomed, and genuinely cared for. His memory, attention to detail, and warmth are unmatched — it’s like staying with a dear friend who also happens to be incredibly professional and polished!! The W is so lucky to have him. He’s the heart of the guest experience and a true gem in the hospitality world. The newly updated lobby is absolutely beautiful…fresh, modern, and still warm-and I have no doubt another fabulous restaurant will be coming in soon. From check-in to checkout, the team is consistently accommodating, kind, and generous. The service here is thoughtful and personal in a way that’s becoming increasingly rare. Plus it’s so walkable and the pool is amazing! As a customer service connoisseur - this is luxury with soul. I truly wouldn’t stay anywhere else!
• Britt (10/5): - Construction sucked but the Beyonce set up was everything
• J (10/5): - Loved it and will come back
• Meaghan (10/5): - I really enjoyed staying at this hotel when I was in town. The location is great, and the staff are all very nice. The only feedback I have is that the tv was placed to the side of the bed, so it was a bit challenging to see. Also, the bathroom has sliding doors that require some effort to close all the way, plus there is a small gap. Otherwise, great hotel!
• Ryoko (8/5): Very good -
• scottow (2/5): - no food or drink
• ChristyA777 (6/5): Food and drink services are closed - Unfortunately all food and bar services are closed. The hotel did not tell us this before our check in. No bar, food or drinks or room service. No bar or food at the pool. Hotel stated it was out of their control. Not the experience we had planned on. On a positive note check in was efficient and staff was friendly.
• Tiffany (6/5): - Just ok.
• nnjcafl05 (4/5): Seen better days with mediocre staff - This hotel has seen better days. To state the obvious, the rooms are somewhat dated. The windows are flimsy and barely keep external noise out. If you’re ok with that, you’re fine. I wasn’t. The first agent checking me in was very nice but my room switch to a quieter room was a burden to the second agent - who was downright dismissive. If you’re ok with a dated interior, flimsy non secured windows, and mediocre staff, this is your place.
• Lisa (10/5): Exceptional -
• melissap268 (10/5): Consistently Excellent Service - This is our 5th stay here, and the front desk staff has always been exceptional and customer-focused. Katherine went out of her way to accommodate some changes to our reservation after a very hectic graduation weekend, making the rest of our stay in the Westwood area absolutely delightful. She was so professional, conscientious, and personable--fantastic qualities that are sometimes difficult to come by. We will recommend the W to our friends and family without hesitation.
• Jon (7/5): Good -
• Ada (6/5): Pleasant -
• Eric (10/5): - Room was spacious, large high quality sofa, tv was good and easy to add and delete streaming log in. Living room bar is quite nice with excellent drinks and service.
• Hallie (10/5): - Terrific in every way!
• Elisabeth (10/5): - Construction on site
• SARAH (10/5): - We love all the staff, from the valley parking guys, the concierge, the night auditors, house keepers and the front desk. Very welcoming, accommodating & considerate. When my wheelchair rental didn’t show up, the front desk went above and beyond asked their manager’s permission to lend me the wheelchair, just for few hours so I can attend my daughter’s play in UCLA. I was so glad she helped me, I was supposed to regret not staying in Palomar Hotel, cause that’s my other favorite hotel cause they always allow me to borrow their wheelchair whenever I attend my daughter’s event in UCLA. So glad that W Hotel did the same thing for me. Even though that one night manager on duty on 5/24, was not happy that I took the wheelchair outside premise despite telling him the situation & that we had the blessings from those wonderful managers that were on duty in the morning & afternoon. Now because of this I might reconsider going back to Palomar or other hotels nearby.
• Q17VBdaniell (8/5): Great location - The pool was great , warm water and good pool service. Good lunch and good service. The outside space was nicely decorated and pleasant to the eye. I would add some more dishes so we wouldn’t leave the pool to go to eat outside but the dishes we chose was good. Overall I was happy to spend the time outside during the stay.
• 651merissas (10/5): Good stay - Lin at the front desk was amazing! He read our notes on our profile and knew our preferences. He had great customer service and explained all the benefits and amenities available. Valet was nice too. Charger by night stand didn’t work and beds seem older.
• Avetisyan (10/5): Exceptional -

Photos