The Dilly

Location: 21 Piccadilly, London, gb

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Guest education on local ecosystems and culture
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Squash
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Board games/puzzles
• Concierge service
• Allergy-free room
• Kid meals
• Heated pool
• Outdoor furniture
• Shallow end
• Pet bowls
• Pet basket
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Key access
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• Face masks for guests available
• Delivered food - securely covered
• Key card access
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Access to nearby indoor pool
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Health or beauty spa nearby
• Swimming nearby
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Vegetarian menu options available

Rooms Available

• Superior Double Room with Two Double Beds

  Offering free toiletries and bathrobes, this twin room includes a private bathroom with a hairdryer and slippers. The twin room offers a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access

• Junior Suite

  The suite features 1 bedroom and 1 bathroom with a hairdryer and free toiletries. The suite provides a tea and coffee maker, executive lounge access, a wardrobe, a safe deposit box and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access

• Suite

  This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a hairdryer and free toiletries. The suite has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, executive lounge access, as well as a wardrobe. The unit has 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access

• Superior Twin Room

  Offering free toiletries and bathrobes, this twin room includes a private bathroom with a hairdryer and slippers. The twin room offers a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access

• Executive King Room

  Providing free toiletries and bathrobes, this double room includes a private bathroom with a hairdryer and slippers. The spacious double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access

• Superior King Room

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a hairdryer and slippers. The double room offers a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access

• Superior Double Room

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a hairdryer and slippers. The double room offers a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access

• Standard Double Room

  Featuring free toiletries and bathrobes, this double room includes a private bathroom with a hairdryer and slippers. The double room features a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access

Guest Reviews

• Jason (8/5): Reasonable - Location, and the older gent at the door was amazing and friendly, For the price we paid for our anniversary and had a upgrade? Was not worth it, iron was broke, and no working fridge, so had to fill sink up to keep milk cold
• Kelly (7/5): The hotel is having alterations done, but the rooms are over priced for the quality. - Location & facilities Room was comfortable but in need of some care, cracked bathroom floor tiles, stains on carpets, marks on chairs & curtains.. ripped bath robes…and shower that doesn’t drain away! Little disappointed for what we paid for the room.
• Mohammed (8/5): - Staff were incredibly pleasant and accommodating. Location is excellent. Good nearby parking. Room size was brilliant! Rooms need upgrading. Bathroom also needs an upgrade.
• Lowe (10/5): -
• Judith (10/5): Zeer iDilly’s verblijf midden in het centrum - Top locatie, mooie comfortabele kamer. Ontbijt mocht wat uitgebreider
• jane (6/5): Fabulous staff and location ,old fashioned and neglected rooms - The location and staff Rooms badly in need of refurbishing
• Nadiia (10/5): -
• Colin (10/5): -
• Marco Giuseppe (6/5): Coi prezzi che pratica ci si aspetta molto di piú - Posizione; colazione; concierge Receptionist sgarbata, pulizia camera sommaria (fazzolettini carta finiti, la scatola é stata lasciata vuota per due giorni); bagno vecchio.
• Bang (6/5): I really wanted to love it, but. - PROS Wonderful location: walk to Soho, West End. Tall ceilings in big rooms with epic floor to ceiling windows. Really great welcome Amenities and responsive staff. CONS unexpected 20 steps required to schlep our heavy luggage after the elevator to get to our room. It’s a lot when your bags weigh 50 lbs. Also bathrooms are tired: enameling on tub where you shower was showing wear.
• LYNN (9/5): Room disappointed but the location is excellent and I would stay there again . - Staff were very good,food was excellent.the terrace dining room has a lovely atmosphere. We were upgraded to an executive room as it was a birthday celebration.i am glad I didn’t pay extra for it as although it was a lovely large room it was very tired and worn it needed a full renovation.
• Joanne (5/5): Staff amazing but hotel didnt live up to expectations - Room was clean but tired. (Room 703). Paint had burst on the walls right in front of the toilet so unfortunatley I had to look at that every time I used the loo. Carpets in the room was old and needs replacing. Dirty in corners. we were on the 7th floor with the rope mesh to stop the birds so no view at all. Work being carried out to the rooms above so plenty of hammering going on. Breakfast was good and in a lovely setting although the staff got a bit backed up on the egg counter so mum got her fried eggs when she had finished her breakfast, There was lots of refurbishment work happening in the hotel which took away from the overall experience. Toilets were closed - there was lots of dust about. There was mention on the website of works but that they would be complete by April. I expected the rooms to be better for the £400+ per night that I paid.
• Juodasis (9/5): - Amazing staff, they help me to organize a surprize for my wifes' birthday! I'm very thankful for that! Great location, spacious room, delicious breakfast! Bathroom needs renovation, carpet was full of stains.
• Jones (10/5): - We were upgatded for free and the welcome was exceptional. Really made us feel welcome. Swimming was freezing.
• Cornelia (9/5): Best hotel to hit the Piccadilly and West End - The location. Is superb, and always a grandiose welcome with personalized gesture - thank you so much All great
• Lucianna (10/5): -
• Jayne (8/5): -
• Charalampia (10/5): - ΤΟ ΠΡΩΙΝΌ ΗΤΑΝ ΕΚΠΛΗΚΤΙΚΟ ΚΑΙ Ο ΧΩΡΟΣ ..ΜΕ ΜΟΝΑΔΙΚΗ ΘΕΑ..ΤΟ ΠΡΟΣΩΠΙΚΟ ΑΡΙΣΤΟ ΚΑΙ ΙΔΙΑΙΤΈΡΑ Ο Abdul TON ΕΥΧΑΡΙΣΤΟΥΜΕ ..
• ROUBA (9/5): - The rooms were a bit dim
• Giovanni (4/5): - The building after rénovation will be amazing The people working at the breakfast was top Room were cold and the heating was not working. In room service forgot to deliver our order. Reception to be improved
• Lihua (10/5): c'est la 2eme fois que j'ai choisi cet hôtel, toujours très bien. - au centre de Londre, China Town juste à coté avec plein de bons restaurants. Metro à 100m à pied Rien, tout va très bien
• Tony (10/5): -
• Hayley Dalrymple (10/5): - From the minute I arrived I felt comfortable and welcomed. The receptionist was lovely and helpful, I also found out that I had been upgraded to a junior suite which was a nice surprise. The hotel smells amazing as you walk through it to your room and all staff said hello when they saw you. My room was spotless and well set out. I loved my welcome card in my room, I felt so special. The facilities were well looked after, the breakfast was great, I can't fault anything.
• Anna (9/5): -
• CANBERK TUNCER (8/5): -
• Lundin (9/5): The staff on all levels are the true image of the hotel. Very kind, responsive, caring and with sense of humour. - Staff and location The fact they are undergoing renovations but that’s completely understandable
• ביאליק (8/5): -
• Chris (10/5): -
• Louise (10/5): -
• Jürg (8/5): -
• Elena (5/5): Avoid until renovation is completed - Location, staff, welcome set up in the room I would avoid staying here until the renovations are complete. For the price we paid, the experience was extremely disappointing. There were effectively no usable power points in the room. The hotel provided one power board, however it was faulty and made loud buzzing sounds continuously for over 24 hours. Despite multiple reminders to staff, it took far too long to replace. Without any notice during booking, we were placed in an interconnected room. The connecting door was not properly locked and could be opened easily. Unfortunately, the bed was positioned directly next to this door, meaning we could hear everything from the neighbouring room and bathroom. When we raised concerns about the interconnected room, we were told there were no other rooms currently available but that the hotel would provide us with an update the following morning. We never received any follow-up for the remaining three days of our stay. This was also supposedly a “superior room”, which made the overall experience even more disappointing. The hotel is currently undergoing renovations and construction noise started from around 5am. Our windows faced an internal ground area completely filled with scaffolding, making the room feel dark and boxed in. The room itself felt very tired and poorly maintained, with visible damage throughout. The carpet was stained, the table had old mug marks, and the bathroom looked extremely outdated. The shower was over the bathtub with an old reusable shower curtain that did not feel hygienic. The toilet also struggled to flush properly. Even the bar fridge was completely empty. The hallways were equally old and worn down. We did appreciate the welcome cakes, wine, and decorative touches, although the styling honestly felt more like arriving in Thailand than England. Unfortunately, these gestures did not come close to compensating for the overall condition of the hotel and the numerous issues during our stay.
• Rosanne (8/5): Wonderful - Fantastic location, staff are wonderful and they made our room amazing for my birthday
• Dr. Gerda (8/5): Insgesamt sehr zufrieden - Vielfältige Auswahl beim Frühstück!
• gent (10/5): - 何処に行くのにも、便利なロケーション!!
• Paul (9/5): Brilliant location, fantastic genuine people offering a great stay. - Great breakfast, friendly team who offered a fantastic ambiance for our stay.
• PY8 (5/5): Renovation of the hotel is really necessary but disturbing the overall experience of guests -
• Lucien (9/5): Genial - L’accueil et la surprise faite + le surclassement pour l’anniversaire de ma compagne
• Anna (8/5): Hyvä palvelu ja hyvät ruoat. - Palvelu oli hyvä. Sisäilma ei ole niin hyvä. Voi olla, että kokolattiamatto aiheutti allergisen reaktion. Höyryhuone voi olla lämpimämpi.
• Franklin (1/5): Disappointing. - Location. This is the only saving grace. Staff. Just cold.
• mayu (9/5): -
• Julien (8/5): Le cœur de Londres comme on l'aime - L'emplacement en plein cœur de Londres et le confort anglais de A à Z. Les moquettes, les fenêtres en bois, le sentiment de sentir l'histoire de Londres, et le petit déjeuner delicieix sous une verrière sans pareil La salle de bain, même complètement fonctionnelle, est aussi très historique, elle mériterait une mise à jour.
• Irina (4/5): sehr enttäuschend! - Die Lage Zimmer völlig abgewohnt, kein 5 Sterne Haus! max 4
• Letizia (9/5): Non vedo l’ora di ritornare - La posizione
• Michael (6/5): Location excellent reception restaurant area very nice 👌 - Location is excellent staff v good Breakfast needs to improve service to guests Room small with very poor lighting for dark colours just didn't work for us but it's staff v good and manger we spoke too very understanding of our concerns
• Xavier (10/5): -
• CelineF27 (8/5): -
• alessandra (8/5): La posizione del Dilly è perfetta, il Dilly pero' non è all'altezza delle 5 stelle di cui si vanta. - Posizione ottima, buona colazione e letto comodo. Bagno appena rifatto ma gia' con piastrelle rotte ed il piatto doccia con diverse scalfiture nello smalto, scalfito anche il lavandino in corian. Porta del bagno molto rovinata alla base. La sala da colazione, o meglio la cucina, dove si puo' anche gustare un cream tea, chiude alle 15, noi siamo arrivato alle 15.10 e non ci hanno accolti! Da notare che e' possibile stare li' per il tea fino alle 16.30. La sala, che ha gestione separata, non risponde nemmeno alle richieste di prenotazione per il cream tea, scritto a Gennaio scorso, mai avuto risposta.
• Dirk (10/5): -
• Perry (8/5): -
• Vicki (9/5): -
• roni (10/5): אנחנו נחזור למלון הזה בלונדון בקרוב - המיקום של המלון בלב הסוהו מעולה ונגיש לכל המקומות המרכזים בלונדון מאד מתאים למי שמגיע לחופשה של כמה ימים בצד זה מלון מצוין מאובזר וקשוב ארוחת בוקר מצוינת וצוות טוב הניקיון בחדר היה קליל ולא מוקפד אך בסה״כ השירות הכללי היה בסדר גמור , היה קשב לצרכים שלנו וקיבלנו מענה מהיר ומקצועי
• Tracey (10/5): Excellent Excellent - It was my husband 50th birthday. All the staff made it extra special. Cant wait to book again.
• Jérôme (10/5): Séjour à Londres en famille - Hotel tres central, la chambre tres confortable. L'attention particulière apporté a la chambre pour l'arrivée !! Service impecable Domage que nous n'ayons pas pu profiter du restaurant a rez de chaussée qui a l'air magnifique. Les chambres sont un peu vieillottes, on sent bien que l'hotel a vécu. La chambre donnait directement sur l'immeuble d'a côté. Petites fenêtres, pas possible de les ouvrir.
• Caroline (3/5): Je ne reviendrais pas et le conseillerais pas - L’emplacement uniquement Pas de mini bar dans les chambres, pas de sèches cheveux, pas très propre, mal insonorisé et le personnel pas agréable
• Dave (9/5): -
• Mathew (9/5): Exceptional (and can’t wait to see improvements to the restaurant/bar) - Location is perfect More attention to detail regarding bathroom supplies is required (shower gel etc)
• Claire (10/5): - Tout était parfait
• Mélanie (9/5): -
• Fatih (5/5): - Lokasyon iyiydi çalışmalar nazikti. Odalar oldukça eskimiş ve bizim oda da eskilik ten güve kelebekleri vardı
• Alexandre (8/5): -
• Gunes (5/5): -
• Dominique (10/5): -
• Dominique Madlen (9/5): -
• Marcin (10/5): -
• tom (5/5): - Room clean and spotless, , lifts good , great location , Fine size room , shower in the bath at this day and age , room very dated but clean , lots of noise durind the night, traffic and people from the street even from 5th floor,
• dawn (8/5): Great location, nice hotel with lots of extra touches. - Lovely building, room was small but still nice. Nothing to add as we knew in advance that there was building work happening
• Santina (9/5): Posizione ottima e struttura storica affascinante - Ottima posizione e anche se c’erano lavori di restauro in corso che già conoscevo hanno fatto di tutto per non avere problemi. Una struttura così importante è giusto che a poco a poco si rinnovi perché i segni del tempo sono inevitabili. Stanza comodissima e con due bagni una vera rarità Devono rimodernare ma lo stanno già facendo quindi spero la prossima volta di trovare tutto in perfetto stato
• LORENA (10/5): - This was our second stay at The Dilly, and once again the team made it truly memorable. We were celebrating our youngest's 12th birthday, and the staff went above and beyond by decorating the bedroom — a wonderful surprise that absolutely made his day. A huge thank you to Divya Rathinam for such a fantastic decoration; the thought and care that went into it meant so much to our family. The reception team and the doorman were also extremely warm and welcoming throughout our stay, making us feel looked after from the moment we arrived. It's the people who turn a good hotel into a great one, and The Dilly clearly has the right team in place. We'll definitely be back!
• Kris (8/5): 4 dagen London met 2 kleinkinderen v. 15 en 12j. - De ligging
• Shimon (9/5): Excellent location, facilities and very warm welcome from the staf - Breakfast was very good. Staff was most helpful. Gym was open 24/7 which is great
• Thormann (9/5): Perfekt läge för kortare vistelser i London - God och varierad frukost - ett plus för omeletten man kunde få on demand. Trevlig personal men framför allt är läget strålande för en kortare vistelse i London. Lite slitet i hotellets korridorer, men det är nog något som åtgärdas successivt när renoveringen fortskrider. Menyn till middag i hotellets restaurang var lite för smal - hade varit fint med mer att välja emellan.
• Patricia (7/5): They could give better value for money and check rooms for details I mentioned in previous comment. - Location is great, in the centre of the city, near shops We reserved 3 rooms, one had no hot water in bathroom when we came, there was no soap in bathroom, only last day they give us, furniture is very old, breakfast was better last year when we were there, room was cold, heating was not working in two rooms. The water in toilet was like you have to push the button 15 times so the paper is gone. We spend almost all the paper first day and they changed only one so we almost run out of paper next day. We were a friends and family of 8 people and our opinion is that hotel needs urgent renovation.
• zamir (10/5): היה פשוט מצוין תודה רבה 🙏🏻 - מיקום מעולה צוות של כל המלון מדהים, מסביר פנים , שירותי, אדיב , נדיב, נתנו לנו הרגשה של בית. האוכל טעים החדר מבריק נחזור לשם שוב ☺️
• Manuel (6/5): Nice stay but not a perfect experience - Great location and very nice breakfast in the newly refurbished Terrace Restaurant. The guest relations Manager attended diligently our request of a much brighter room than last year. However the windows didn’t open and the front desk didn’t provide a satisfactory solution. Also one member of the staff at check out made us a rude comment which we’ve already brought to the attention of the guest relations Manager.
• Martin (8/5): Fantastic hotel, amazing locations. I’ll be back. - The location is outstanding. The breakfast is pretty special, and the staff at breakfast are incredibly polite and helpful. They can’t do enough to assist you. The gym and pool at the Dilly are also fantastic. The staff and concierge at reception are not particularly polite (they’re not rude); they’re just a bit “meh”, for example when i was struggling to through a door with my bags, there was a member of staff just stood there watching me struggle. They should take some lessons from the breakfast staff. The aircon/heating in my room didn’t appear to work. It was cold, freezing or arctic. It was not possible to warm the room up.
• Ravid (10/5): -
• Cassie (8/5): Amazing location, great stay - Amazing location!!! The hotel itself is very big and was a bit confusing walking around trying to figure out where your room was but it really helped you have a feel of the hotel back in the day. Our bedroom was absolutely gigantic, I’ve never stayed in a room that big!! The welcome chocolates and teddy were a lovely touch as well. The staff were fantastic and couldn’t have been more helpful.
• Edoardo (9/5): - . .
• Teresa (6/5): We had a very pleasent and enjoyable stay. - Location was very good.We had a very spacious suite which was good. Overall the hotel was very nice.The decor on the bed was beautiful when we entered and the fresh fruit and wine was a lovely gesture. Unfortunately the heating wasn't working in the suite and it was very cold when we complained about it we got a very small portable radiator which was not sufficient to heat the whole place. The decor and the furniture were very tired and worn, it could definitely do with a face lift. As everything is very worn it did'nt look clean.
• Emilie (10/5): Magnifique hôtel pour une découverte de Londres en famille - L’hôtel est magnifique, et hyper bien placé pour visiter Londres. Beaucoup de choses à voir à une demi-heure de marche environ. Rien
• Catherine (9/5): All in all very happy and we would definitely stay again - It was my birthday and was so pleasantly surprised that they had upgraded our room, which was lovely and spacious. Also when I got to the room they had decorated it and delicious bubbly and cakes were waiting - it really did make my birthday so much more special. The staff are really friendly. Location spot on for us. We liked everything really, if I was being totally honest I would say the breakfast although ok was not as good as I would have expected.
• Hollie (7/5): Great location and price - Great location with a good price for the center of London. It is even inclusive of the pool and sauna which is an added bonus. A little dated
• pocock (10/5): -
• Wendy (10/5): - The location was fantastic for us. Close to bus, train and hop on hop off routes. Walking distance to many of our desired destinations. We also loved the heated towel rail in the bathroom!
• Penny (4/5): Disappointing - won’t be back - The location Unfriendly staff on desk Dated bathroom Tatty furniture
• Lee (10/5): A+++ fantastic effort. Hopefully the next stay will get an outstanding - One of the best landmarks. Walk straight out on to Piccadilly circus to your left. 100 yards from the tube station. An ideal place to stay for a night at the theatre, or just a day shopping, finished off with some fine dining on the terrace, or a cocktail and music at Downstairs at the Dilly. What can I say. I enjoyed every minute of my overnight stay. 10/10 would recommend to anyone. A bit of noise during the day from current builders work, could probably have been explained a little better.
• Thomas (9/5): -
• Jenna (9/5): -
• Myriam (4/5): Staff bravissimo ma l’albergo non mi è piaciuto per nulla . - Lo staff!! 🥰 erano super gentili … i ragazzi alla reception e all’ingresso erano molto cordiali . Quando ho avuto dei problemi mi hanno subito aiutata . Ho apprezzato molto la sala colazione in terrazza . Le mia junior suite era molto datata… fredda e il riscaldamento non funzionava bene .. faceva anche rumore la notte che dovevo spegnerlo per riuscire a dormire!! Il bagno della junior suite era un BUCO.. MANCAVA IL SAPONE PER LE MANI… e il kit per lavare i denti . Per un hotel del genere era inammissibile questa mancanza . Comunque la junior suite deludente .
• Schiaffino (9/5): -
• Sara (10/5): -
• BUSE (7/5): - Otelin konumu çok merkeziydi. Bir üst caddesi Regent Street, 2-3 dakika yürüme mesafesinde. Çalışanlar güleryüzlüydü. Oda yeterince temiz değildi. Küçük kelebekler vardı odada kaldığımız süre boyunca, camları bir değişik çok zor açılıyor, odayı havalandırmak için çok uğraştık.
• Terry (7/5): Great location. - Great location, soho and Chinatown on its doorstep. The room is tired, bathroom is old needs to be updated. Shower head is antiquated. It’s not exceptable for a 5 star hotel. Room has a fridge but it wasn’t stocked, this is an absolute joke! Management, stock the fridge! Put some snacks in the room, crisps, a choice of chocolates, a bag of jellies. I don’t see the problem, it would be paid for. Very lazy and disrespectful imo. Questionable 5 star rating.
• Lars Lind (8/5): -
• sebastien (1/5): Très très loin des attentes et du standing affiche par l’hôtel - Emplacement idéal Suite non conforme aux photos au Dilly à Londres. La “suite” vendue sur les photos n’a absolument rien à voir avec la réalité : chambre vide, sans meubles dignes de ce nom, inconfortable, moquette fortement tachée et état général indigne d’un établissement de ce standing. Publicité clairement mensongère. Après réclamation, nous avons changé de chambre pour la même chose , un étage plus haut avec au moins une meilleure vue, et avons été escortés …par les escaliers de service ! Les cadeaux de bienvenue sont restés dans l’ancienne suite, sans que personne ne s’en préoccupe. Le personnel semble totalement non formé et incapable de gérer ce type de situation avec professionnalisme. Rapport qualité/prix catastrophique. Très grosse déception. Je déconseille fortement cet hôtel.
• Chef zachi moyal (8/5): - ציקום מצויין חדר חשוך זרם מים חלש
• Isabell (8/5): - Das Personal war sehr zuvorkommend und freundlich. Das Frühstück war sehr lecker. Die Lage ist super zentral und man kann alles leicht per U-Bahn erreichen Das Hotel an sich ist schon ein bisschen in die Jahre gekommen. Auch wenn unser Zimmer sehr schön war, hatte es schon einige Abnutzungsspuren.
• Kevin (2/5): - A very nice hotel just the old run down room let our stay down TV was crooked and falling off the wall and no handles on the bedside table drawers broken off
• Beatrice (10/5): Wir haben die Zeit im Dilly sehr genossen. Vielen Dank - Das Dilly ist von der Lage her perfekt gelegen! Besser geht fast nicht. Das Personal war sehr zuvorkommend und freundlich. Im Zimmer wurden wir mit einer wunderbaren Aufmerksamkeit begrüsst. Wir haben das sehr geschätzt. DANKE :-) WLAN stand uns gratis zur Verfügung. Wir haben den Pool genutzt, was nach einem intensiven Tag eine Wohltat war. Beim Frühstück konnten wir genügend Proteine für den Tag tanken es hat alles was es braucht. Omelett wurde frisch zubereitet. Die Mitarbeitenden sind sehr aufmerksam, freundlich und hilfsbereit. Die Zimmer sind sehr in die Jahre gekommen.
• Debbie (10/5): -

Photos