Crowne Plaza Orlando - Lake Buena Vista by IHG

Location: 8686 Palm Parkway, Orlando, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Free beach shuttle
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Concierge service
• Wheelchair accessible
• Baby safety gates
• Lower bathroom sink
• Outdoor furniture
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Key access
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Key card access
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Free beach shuttle
• Beach umbrellas
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Secured parking
• Swimming nearby
• Water tubing nearby
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Standard Room with Two Queen Beds

  The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Refrigerator

• Standard King Room with Balcony

  The spacious double room provides air conditioning, a tea and coffee maker, a balcony with city views as well as a private bathroom featuring a bath. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Additional toilet
  • Interconnected room(s) available
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard King Room

  The double room offers a sofa. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Refrigerator
  • Sofa

• Standard King Room with Balcony and Tub - Mobility Accessible

  The spacious double room provides air conditioning, a tea and coffee maker, a balcony with city views as well as a private bathroom featuring a bath. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Additional toilet
  • Interconnected room(s) available
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard Queen Room with Two Queen Beds and Balcony

  The spacious double room features air conditioning, a tea and coffee maker, a balcony with city views as well as a private bathroom boasting a bath. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Additional toilet
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard King Room with Mobility Accessible Roll-In Shower

  The spacious double room features air conditioning, a tea and coffee maker, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Additional toilet
  • Interconnected room(s) available
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard Room

  The spacious double room provides air conditioning, a tea and coffee maker, a balcony with city views as well as a private bathroom featuring a bath.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Additional toilet
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard Queen Room with Two Queen Beds and Balcony/Tub - Mobility Accessible

  The spacious double room offers air conditioning, a tea and coffee maker, a balcony with city views as well as a private bathroom featuring a bath. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Additional toilet
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard Queen Room with Two Queen Beds and Mobility Accessible Roll-In Shower

  The spacious double room features air conditioning, a tea and coffee maker, a balcony with city views as well as a private bathroom boasting a bath. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Additional toilet
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Keandria (8/5): -
• giovanni De filippi (5/5): - La posizione In booking davano questo hotel con una mega colazione in realta' era básica basica
• Marilyn (10/5): Still A Good Choice - It’s a beautiful hotel. The staff is always knowledgeable and helpful.
• Carlos (9/5): - Que cobren por estacionamiento. El pago por desyuno deberia estar incluido, y no cobrarlo aparte
• Nassar (5/5): - Location is very good The service was very bad for me and my friend And the resption give us bad
• Harriet (7/5): 100% better than spending a fortune on a Disney resort hotel! - 5* for the staff they were amazing! Asif was so friendly and went above and beyond for anything i needed and gave me free late checkout, Precious was super warm and kind, and Arracli made breakfast so fun, chatting to everyone:) Location was amazing and rooms were really spacious and clean. (Full length mirror in the bedroom for the girlies wanting to take pics before heading to Disney!🤣💕) Nothing, it was a basic and convenient hotel and amazing value for money, just no wow factor
• Regina (10/5): -
• Katrina (6/5): -
• Darbie (8/5): -
• Stephen (10/5): -
• Jose (3/5): - The location is pretty prime if you’re interested in Disney parks The room itself felt grimy, when I walked in it felt like it was just stale air, the floor and carpets felt like they hadn’t been cleaned in awhile and I ended up wearing socks to not feel like I was walking on a dirty floor. The sheets at the very least looked clean but also just felt grimy, ironically the hotel itself felt and looked clean but my room just felt dirty. I would’ve said something when I was there but I only stayed for 1 night and didn’t want to gamble moving to another room just for it to feel equally or more grimy
• Carla (10/5): - Breakfast was wonderful The water pressure in shower and sink
• Guest (10/5): -
• Elisa (9/5): -
• Shane (7/5): Great for a short term stay or if you plan to spend most of your time at nearby attractions. - I liked the pool, and the staff. It was lacking a hot tub. They only provided very basic tv programming. You cannot log into your streaming services unless you bring your own device.
• William (10/5): -
• stanleycypressIV (7/5): -
• Lee Harm (9/5): Good stay, best location for activities. Cost effective. - Pretty complete buffet. Great. Breakfast didn’t offer jam, peanut butter, honey. The decaf coffee wasn’t good. Had probably been sitting there too long.
• Angelica (10/5): Everything was perfect , specially the people who works in the breakfast area - The breakfast is wonderful
• Patrick (10/5): We stayed for 2 nights it was not long enough. We will stay longer next time. - Everthing Not one thing
• Susan (7/5): - The staff Booking said $17.50 to park they charged $21.00. The pool was very small
• MACARENA (8/5): -
• Carmelo (10/5): -
• Stephanie (10/5): -
• Susan (8/5): -
• Deandra (10/5): -
• Peduzzi (10/5): -
• Darbie (9/5): -
• Geraldine (6/5): - Joli hotel, confortable, avec une belle piscine. Nous avons été surpris de devoir payer autant de suppléments à l'arrivée (parking, "resort fees"). Booking devrait vraiment les intégrer dans son tarif, car cela représente 15% de plus. Options de dîner peu nombreuses en formule "dîner inclus". Le toboggan de la piscine, qui arrive directement sous une cascade, est très dangereux pour les petits.
• Marco (9/5): Hotel muy comodo, limpio y bien ubicado - Muy buena ubicacion y mucha amabilidad de las personas en recepcion. Poco espacio en la cochera, por momentos estaba lleno y no creo que necesariamente del hotel.
• Marilyn (10/5): Crowne Plaza is a great stay. - It’s always a great property to stay at. I don’t like being put in handicap room.
• Eden (8/5): - Centrally located. Near to the key must go places in NY. We were accommodated immediately upon arrival even earlier than check in time since there was an available room. Incomplete toiletries. No toothbrush and toothpaste and complimentary slippers.
• Ian (3/5): Very poor service. I would not recommend this hotel - Location Room was not cleaned. Drinks on menu not available. Staff not interested in customers
• Jones (3/5): The price does not fit the experience - Location Too much broken equipment and poor maintenance
• Sebastian (1/5): - Habitación piscina etc todo top Reservamos con desayuno y cena cuando llegamos dijeron no es posible la cena no está incluido después de mucho discusiónes me dieron una carta con cena incluido de 4 sándwiches diferente otra vez discusiónes y me puse en contacto con booking la semana entera ya el personal no quería saber de nosotros
• Hugo (8/5): Momentos de familia - La atención esta vez fue excelente ! Valóranos el personal Algunas áreas yajn poco por el uso y el antaño se van consumiendo ! Deben hacer remodelaciones
• Emilio Ricardo (8/5): DESAYUNO BASICO - EL DESAYUNO ES BASTANTE BASICO EN RELACION A LOS U$ 19 QUE SE COBRA POR PERSONA. ADEMÀS A TODO SE LE AGREGA EL TAX LO CUAL NO ESTÀ ESPECIFICADO CON ANTICIPACION DESAYUNO POBRE, POCA LUZ EN HABITACIONES.
• Donna (10/5): Great location, shopping, food, and easy to access entertainment - Love the location Pool is heated but still cool.
• Richard (3/5): - Nothing Charged $20 resort fee. Water slide was shut down the entire time we were there. Staff unwilling to do anything about it. Stay away from their low stated internet rate. EVERYTHING IS AN EXTRA CHARGE. Parking $20. Resort fee $20. TOTAL SCAM. Booking.com is COMPLICIT with the scam.
• Balvuena (7/5): Incómodo a la hora de desayunar. Desagradable momento - Me cobraron a mi tarjeta desde antes la tarifa por la habitación. Así que al llegar casi vuelvo a pagar por la app, como realmente quería hacerlo. La chica de la recepción no me dió el papel del parqueadero y me dijo q el desayuno no estaba incluido. Yo le dije q había reservado con desayuno a través de booking, entonces me dijo que si, que no había problema. Pero al otro día mientras desayunaba con mi familia, la mesera se acercó a nosotros pidiéndonos en pago del desayuno… fue muy incómodo. Cuando fui a la recepción me dijeron que las políticas habían cambiado y que efectivamente me iban a cobrar el desayuno… no entiendo que pasó, si es la tercera vez que me quedo en este hotel y nunca había tenido problemas…
• Troi (9/5): -
• Chirsel (10/5): -
• Chirsel (8/5): -
• Michael (10/5): -
• Kaylee (2/5): customer care was terrible. - nothing. My son fell off the bed in his sleep and busted his head open on the dresser that’s against the bed. We immediately ran down stairs to get an emergency first aide kit and we were told they didn’t have one. Upon questioning and arguing why a hotel didn’t have one , the staff at the desk said go up to your room and I will bring it to you, 15 mins go by we call the front desk to see if they have any idea when they are coming to know what are next step is, they put us on hold for another 10 mins. They didn’t take my son’s busted open head as any concern and did not care to help in the slightest bit.
• Baukje (8/5): -
• Christopher (7/5): -
• Dominique (10/5): - Everything nice and clean
• Bishop (6/5): subpar hotel - No locking door on bathroom, just a flimsy barn door attached to a piece of plywood, not attached very well, $20 for parking and pool fee on top of $100 security deposit, musty odor in room, half sized pillows, dog barking for hours obviously left unattended, and the kicker was being told we'd have to pay for an extra breakfast buffet for our kid even though we had a room reservation for 3 and was told breakfast was included. Just felt nickel and dimed to death for subpar amenities. Just an outdated hotel that needs some renovating, staff was friendly.
• Marilyn (10/5): I will stay here as often as possible. - Always a great stay at this property. It’s well maintained and a beautiful lobby area and rooms. The bar and restaurant are really nice. There isn’t an ice machine on each floor.
• Marilyn (10/5): This is my go to hotel. - Such a really nice property.
• Fernando (8/5): - Precio y ubicación Nada
• Martina (10/5): -
• troy (1/5): Dont believe the pictures you see online the rooms smell ,the beds terrible with run down rooms - The location was good. The whole room smelled like sewage which came from the drainage point in the shower and sink,the ac unit had a strange smell coming out ,the picture online make it seem like this is a nice hotel only to find out its a run down poorly renovated and stank smelly hotel.cracks in the ceiling they just painted over all damage ,honeslty as someone in the construction industry this hotel needs a safety and structural integrity inspection.
• Carrillo (10/5): - Excelente servicio
• Nick (1/5): Will find another venue next time - Convenient location Took an hour to locate my reservation when arriving, no hot water in shower
• Arianna (10/5): I would stay again. - Room was clean and bed was comfortable, great view of the fireworks from the amusement park nearby.
• Cecilia (6/5): -
• trevora (10/5): A well worth it get away to relax and enjoy each other without thinking about work or the other thin - We didn't eat breakfast there we slept in and relaxed and went out later on for food Idk
• Marjorie (8/5): -
• Jiliane (10/5): -
• Jakiyah (3/5): Nice place but some wrong choices were made - Very nice design, nice to look at the beds were nice, around amazing food places!! Had a lot of bugs in my room, pool was extremely cold, many of facilities games were broken, one creepy staff member and they allowed a VERY noisy dog in kept barking in the middle of the night couldn’t sleep well.
• Richard (6/5): - Price. Room was clean. Website stated parking fee was $17.50 (outragious). Was charged $22.50 Breakfast was tolerable. Only warm. Could tell the room was recently renovated. Finishing of bathroom was terrible.
• Alexus (5/5): -
• Jiliane (8/5): -
• Sinem (8/5): -
• Marilyn (10/5): Best Stay Ever - It is a beautiful property. Great rooms, great lounge and restaurant, really nice. The light that comes in around the door to the room. When the door open a shut, you can see light all the way around it.
• Shaquasha (8/5): - Nice hotel top floor The beds were hard
• Bryanna (10/5): -
• jillc130 (10/5): Jairo is a great bartender - I will only come here when I visit Orlando. Be sure to stop by the bar and see bartender Jairo. He is incredible. He is friendly, accommodating and makes a killer old fashion.
• MARCO (10/5): Excelente ubicación y personal - Ubicación y amabilidad El desayuno, no era muy variaso
• Ida (4/5): -
• Daphne (9/5): - Location of the hotel Chstging for parking, early check in charge The room was ready
• Kymber (10/5): - Staff were super friendly! We had two dogs stay with us and many staff stopped to say hello! It was a super short walk to several restaurants and very short drive to Disney World.
• Hsn Jnd (10/5): - Very well maintained property. Breakfast was nicer then most of the hotel in usa
• Lisette (7/5): Good location needs to be updated for the value - Great location Needs updates needs attention to detail in the rooms and hall ways
• Ana (8/5): Correta, - Café da manhã muito bom. E o atendimento dos funcionários no restaurante e recepção exemplar.
• Richard (10/5): -
• Joe (9/5): -
• Yolanda (10/5): -
• Mayumi (5/5): - There is balcony. There was no microwave in the room. The bathroom door was dislike.
• Yolanda (10/5): Loved it - Love the property but the beds not comfortable anymore this is the only hotel I come to in Orlando so I do no that something changed about the beds. But other then that I over love this place. I will be Coming back again The beds not comfortable
• Robert (7/5): - It was clean. Ac worked very good. Housekeeping did good job. Bed and pillows were comfortable. Loved that it had a mini fridge. Great location, close to Disney Springs and Disney entrance. The 24 hour market shop in lobby was very nice for small snacks, drinks, and small sandwiches. Had to wait long periods of time when in lobby at front desk as they only have one person working the desk. We did not like that the hallways on our floor smelt like weed smoke odor. At times, the weed smoke smell would be strong at the entry of our bathroom near room door and inside our room, which we highly disliked. When we first got into our room it had a cigarette odor. We sprayed it with some air freshener and we did not smell that odor again for the remainder of our stay in the room. Needs more or brighter parking lot lighting. The interior hallways leading to the rooms were loud; if anyone was walking down them talking, it sounded like they were in your room. We could see light around our entry room door and the door did not shut properly. We had to push on it for it to latch and shut the door properly. So we did double check the entry room door often or just locked it behind ourselves after entering. The tv was strange as you could not flip through the channels normally with the channel up or down button but had to manually push in the numbers to change the channels. And the only way to look at the channel guide was to push numbers 30 and wait for it to cycle itself through the guide. Before we accidentally found the guide by typing in channel 30, we thought we only had 2 channels. The two balcony chairs are old and discolored. The complimentary small soap, body wash, shampoo, and conditioner are very basic and do not make you feel clean. I would recommend upgrading to a little better brand of complimentary products.
• Giovanny (1/5): I do not recommend the place - Some bags were missing, the manager Jonathan Constantino said He will do something about it and I am still waiting
• Devante (10/5): -
• Joshua (10/5): The staff displayed great hospitality . It’s unfortunate you don’t get that many places. Front desk staff Donna, Zamary - I enjoyed the food, and drinks however I was ecstatic, about how Quiet & relaxing it is. The tv selection was enjoyable. The bed was extremely comfortable. Slept very well. I will most definitely return. Thank you everyone! It was smaller than expected. The photographer definitely knew what he was doing. I believe I would’ve enjoyed a room with a shower then, a bathroom. Overall I was pleased. I will still return.
• Brittanni (10/5): -
• Chiara (2/5): Non consiglio di fare la mezza pensione - È vicino al parco, le camere sono grandi Poca cura, mancato servizio della cucina, addebito sul conto non autorizzato.
• Francisco Javier (9/5): -
• Jader (9/5): Excelente - La ubicación, limpieza El desayuno poca variedad
• Michael (6/5): Gute Lage und große Zimmer. - Schöner Poolbereich und große Zimmer mit moderner Ausstattung. Shuttle zu Disneyworld. Gebäude alt, Rezeption teilweise unerfahren, jedoch freundlich. Frühstücksauswahl etwas begrenzt.
• sylwia (5/5): - Hotel czysty , bliski dostęp do okolicznych sklepów i restauracji Brak jakiegokolwiek wyciszenia drzwi wejściowych do pokoi - non stop słychać trzaskające drzwi pozostałych lokatorów jak i każde słowo - drzwi w nocy oświetlały pokój - takie były szpary jak i brak możliwości zamknięcia wyciszenia drzwi tarasowych od ruchliwej drogi. Cisza nocna całkowicie nie dotrzymana jak i zakaz palenia ( na korytarzu czuć było trawkę ) Brak podgrzewanego basenu - na to liczyłem przy tak ładnych zdjęciach obiektu. Śniadanie mocno średnie
• Remisahn (4/5): There is a better hotel right across the street (Marriot) - The location and the room looked nice Room had no microwave, hotel had no laundry room, bathroom only had a sliding door with no lock, we couldn't have food delivered to the room, bar/kitchen was understaffed BUT the workers that were there were great
• Romanze (10/5): -
• Doherty (10/5): - Everything great price brilliant location staff was lovely room was beautiful
• Jontrice (3/5): Definitely feel like the advertisement does not add up to the location. - The actual location is a good area with things around The property looks and smells old, like mold could be settling in the walls or in the air conditioning. The beds have no cover and it was 30° that night. The housekeeping actually gave us towels that were still wet. We were there to have a New Year’s Eve staycation and we definitely wish we would’ve chose another hotel. This did not fit the bill at all. Also, the pool bar was not open and the waterfall they showed in the pictures was boarded up as it had been closed for years.
• Cole (1/5): Dirty and unsafe - Nothing Cleanliness, food quality, maintenance
• Juan (10/5): Excellent hotel to go to the parks - Clean and comfort
• Juan Jose (9/5): - Buena atención y apoyo del personal
• Aileen (7/5): Check in process was amazing with Natalie midday follow up with not all that great but the capabilities of the bed and t - I liked it to set up. The amenities were decent. The afternoon front desk lady named Teresa was extremely rude for working on New Year’s. I asked her for creamer. She told me why don’t I go upstairs and check in the room after telling her I did not see any coffee creamer. She insisted. I waited until the next day to get some at the breakfast area.

Photos