JEN Singapore Tanglin by Shangri-La
Location: 1A Cuscaden Road, Singapore, sg
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation and Convenient Location
JEN Singapore Tanglin by Shangri-La offers a luxurious stay in the heart of Orchard Road, just steps away from the Orchard Boulevard MRT Station. Enjoy stunning views of the city or lush gardens from well-appointed rooms featuring modern amenities like satellite TV and free internet access.
Relaxation and Wellness Facilities
Unwind in style at the hotel's outdoor swimming pool, spa, sauna, and steam rooms. Indulge in rejuvenating massage treatments or take advantage of the business center and laundry services for a hassle-free stay.
Culinary Delights and Shopping Convenience
Savor local delicacies at Ah Hoi's Kitchen or opt for an all-day buffet at J65. With Tanglin Mall at your doorstep and proximity to Botanic Gardens and major shopping centers, JEN Singapore Tanglin ensures a perfect blend of relaxation and convenience.
Book now for an unforgettable stay at JEN Singapore Tanglin by Shangri-La!
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Massage services
- Currency exchange
- Non-smoking throughout
- Concierge service
- Kid meals
- Outdoor furniture
- Coffee Shop on site
- Beauty Services
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
- Happy hour
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Beach umbrellas
- Free pool cabanas
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Exercise/lap pool
- Secured parking
- Health or beauty spa nearby
- Swimming nearby
- Bicycle-friendly property
- Vegetarian menu options available
Rooms Available
-
Deluxe Double Room
Located on floors 10-15, this stylish air-conditioned room features better views of the surrounding city. With bright and contemporary interiors, this room features a bay window sofa. Private bathroom features a spacious walk-in shower.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smartphone
- Smoke alarm
- Key access
- Key card access
-
Club Double Room - Breakfast included
Featuring cool and stylish interior, this room features a bay window sofa. Private bathroom features a spacious walk-in shower. Club Lounge benefits include: - Daily Club JEN @ 17 lounge access from 12pm to 9pm, afternoon tea from 2pm to 4pm and evening cocktail from 6pm to 8pm. - Access to Club benefits such as breakfast at J65 and afternoon tea as well as evening cocktail at Club JEN @ 17.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smartphone
- Smoke alarm
- Key access
- Key card access
- Window
- Free gym access
- Free newspapers and magazines in the executive lounge
-
Executive Suite - Breakfast included
This air-conditioning suite opens up to views of the swimming pool and the city. The suite is fitted with a TV, sofa and a desk. It has a kitchenette. The private bathroom includes shower facilities, a hairdryer and free toiletries. Club Lounge benefits include: - Daily Club JEN @ 17 lounge access from 12pm to 9pm, afternoon tea from 2pm to 4pm and evening cocktail from 6pm to 8pm and complimentary soft drinks in fridge upon arrival.. - Access to Club benefits such as breakfast at J65, afternoon tea and evening cocktail at Club JEN @ 17 and soft drinks in fridge upon arrival.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Sofa bed
- Pool towels
- Shallow end
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smartphone
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Free newspapers and magazines in the executive lounge
-
Superior Double Room
Located on floors 4-9, this stylish air-conditioned room features a bright and contemporary interiors. It features a bay window sofa, 4 USB and 4 universal plugs. Private bathroom features a spacious walk-in shower.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smartphone
- Smoke alarm
- Key access
- Key card access
- Window
-
Club Twin Room
2 Twin Beds
Club Level - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Turndown service
- In-room massage available
- Free WiFi
- Club level room
- Laundry detergent
- Restaurant dining guide
- Bed sheets not available
-
Deluxe Room, 1 King Bed
1 King Bed
284.7 sq feet
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - No rollaway/extra beds available, bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Turndown service
- In-room massage available
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Laundry detergent
- Restaurant dining guide
- Bed sheets not available
-
Club Room, 1 King Bed
1 King Bed
269 sq feet
Club Level - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Bed sheets not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Turndown service
- In-room massage available
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Club level room
- Laundry detergent
- Restaurant dining guide
- Bed sheets not available
-
Superior Room, 1 King Bed
1 King Bed
269 sq feet
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible doorway width (inches): 36
Need to Know - No rollaway/extra beds available, bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Turndown service
- In-room massage available
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Laundry detergent
- Restaurant dining guide
- Shower grab bar
- Wheelchair-width doorways
- Bed sheets not available
-
Executive Suite, 1 King Bed
1 King Bed
538 sq feet
Club Level - Buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location
Layout - Separate living room
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - LCD television with satellite channels
Food & Drink - Microwave, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Hypo-allergenic bedding and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - No cribs (infant beds) available, bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Turndown service
- In-room massage available
- Free WiFi
- No cribs (infant beds)
- Club level room
- Laundry detergent
- Restaurant dining guide
- Bed sheets not available
-
Superior Twin Room
Located on floors 4-9, this stylish air-conditioned room features bright and contemporary interiors. It features a bay window sofa, 4 USB and 4 universal plugs. Private bathroom features a spacious walk-in shower.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smartphone
- Smoke alarm
- Key access
- Key card access
- Window
-
Deluxe Twin Room
Located on floors 10-15, this stylish air-conditioned room features better views of the surrounding city. With bright and contemporary interiors, this room features a bay window sofa. Private bathroom features a spacious walk-in shower.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smartphone
- Smoke alarm
- Key access
- Key card access
Guest Reviews
- Renata (9/5): - Breakfast buffet was amazing
- Smrithi (8/5): -
- Russ (9/5): -
- Lynette (8/5): Fantastic location and very convenient to transport options to fully explore Singapore - Convenient to MRT, Tanglin Mall, Botanic Gardens It's very busy.
- Paul (9/5): Great location. Clean and cool room - super quiet. - Location next to MRT station was great. Also connected to Tanglin Mall was very convenient. Room was clean and SUPER quiet. Hardly heard a sound from outside the room in our three nights there. These are all small issues, but... I've stayed in "lesser" hotels with better in-room coffee makers. Instant coffee left me cold. Too many pillows for my liking; they take up an inordinate amount of room space when taken off the bed. And finally, the TV remote didn't seem to exactly match the TV. Not a big deal, as we didn't watch it at all, especially after my son was disappointed by the unavailability of Youtube.
- John (4/5): If you are halal then stay if not avoid like the plague - Good room facilities although on the small side The restaurant in the lobby is halal only. They do have another restaurant but, they don’t inform you of that. I was directed to the halal restaurant by staff and then told to leave when I ordered a drink. I was never told it was halal only
- Siti Munirah (10/5): Great service - Book this hotel for birthday celebration..staff was friendly and give clear instruction with regard the birthday ammenities. Nil
- SHREYA SANDEEP (10/5): -
- Thomas (9/5): Although I don't always enjoy large chain hotels, this is really nice, and so well located - This is a great choice for convenience, about 50m from MRT (Orchard Boulevard on Thomson-East Coast Line, Exit 1); three stops (1 change) from Newton Food Centre; two short blocks from the beautiful Botanical Gardens. It's also a peaceful and comfortable hotel, and pretty good value in Singapore prices. I'd stayed before, and will do so again. All good.
- Nobukazu (8/5): -
- Mark (9/5): Always good value for money. - All I really need to stay is that I have been to Singapore many times over more than 20 years and most times I stayed in this hotel. If you get a club room and then have access to the club lounge, the experience is even better. I don’t have any.
- Peris (8/5): -
- silvana (10/5): -
- Umberto (10/5): -
- D Khoo (9/5): Convenient, Great Value Five Star Stay - The location is very convenient with access to Tanglin mall, metro and buses. The room is spacious and bed is comfortable. Breakfast selection is good and have changes in variety each day. a few times the ice delivery to the room takes a few calls to get it delivered.
- Laura (9/5): - Lovely hotel, friendly staff, across the road from the MRT. Nice pool.
- Tong (8/5): - 近mrt
- Erica (10/5): - Good size room
- Johannes (10/5): -
- 蕙颖 (7/5): - 工作人员非常热情且有礼貌，提前备注的要求都满足了。地理位置非常好，后面有商场前面走不到100米就是地铁站，附近的公交站也可以直接去圣淘沙，交通很便利。在富人区，整体环境也很好，很干净且安静，晚上偶尔有骑摩托车的。 房间感觉比较老旧比较脏
- Arfah (8/5): For this staycation ..we all happy. - Executive suite room was spacious and and comfortable for my 3A n 1C. BIdet in the room. Staff , ambience and food at lounge was good. Both Pools was good for the children. For a Executive suite …no bathtub. My grandchildren was quite dissappointed. For a Club deluxe room …size was small and cramp. No bathtub.
- Cheryl (9/5): It being my first time with Hotel Jen, I thoroughly enjoyed my stay esp the service rendered. - This room booking was for my wedding on 2.5.26, and upon checking in on 1.5.26, everything was seamless, well explained and basically everything I expected. The room had 2 extra 'wedding cushions' for the vibes! My hubby was pleasantly surprised that the hotel added this in. Room was a bit further than I expected but I did enjoy the peace and quiet. Love the Club lounge and what it offered too! Food was great, including the daily breakfast. The spread was good enough and the staff were friendly! NA
- kathryn (8/5): Great stay - It was central and rooms were comfortable The reception people were not friendly and did not assist with any explaining to f facilities or Procedures
- Sue lyn (9/5): We love the location and the staff are excellent - Fantastic location and very useful to have the shopping mall just next door Limitation of size of room. Even for higher grade room the size remains the same.
- Pamela (9/5): -
- Shanthi (9/5): Overall was impressed with the service - Location was good Service was excellent - check in staff Anil We were celebrating a birthday n we were pleasantly surprised to get a cake n birthday card! Lovely gesture No one to help w luggages as there are elderly people and people who may need assistance.
- Theis (8/5): Good value - Nice large rooms The gym was great for a hotel gym The breakfast was a bit crowded and stressed
- Joy (10/5): Beautiful property with fantastic amenities! - Lovely, close to shopping and atmosphere. N/A
- Syarifah (10/5): - Great service Hospitable lady at the concierge
- Joseph (9/5): -
- Guest (8/5): -
- Astrida (8/5): Comfortable, well located hotel near the Singapore Botanical Gardens. - Breakfast was a big buffet. Lots of variety for different tastes. Great location - Tangling Mall with lots of eating options and walking distance from Singapore Botanic Gardens Would be good if sheets were provided as well as a light doona. Also there is no other option for dinner except an expensive buffet. It was delicious but not every night.
- Greg (9/5): A very pleasant and enjoyable time in a great location. - Location to MRT was perfect. Staff were very friendly and welcoming. All good.
- TIMUCIN (8/5): Thanks to Mr Anil in reception made our stay perfect. - The hotel was near a small shopping mall that you can most of the things you want
- Julia (10/5): Luxury feeling comfortable hotel - The room was spotless, the bed was very comfortable (especially the pillows), it was a room we wanted to spend time in relaxing. All staff were very friendly and welcoming. The gym is modern and spacious, the swimming pool is beautiful. We had breakfast one morning; there was a huge variety of food, all of it very tasty. It is located right next to a metro station which will take you directly to gardens by the bay. Nothing, we had a great stay.
- Yit Meng (8/5): Relaxing short stay - Strategic location. Nil
- Brenda (10/5): - Everything
- Susan (8/5): Good location for family, but it’s no Marina Sands. - Lots to like. Club facilities were good, breakfast had great choice. The rooms felt a little impersonal, but it’s not a 5 star resort so it can’t be held to the same standard. Staff very friendly. Pool was ok, nothing too fancy. Location was opposite MRT which is essential for an enjoyable Singapore stay. Rooms could have been bigger and nicer ambience. Bathrooms tiny.
- Zuzana (8/5): -
- Inder (7/5): -
- vino82 (10/5): - There were no coffee machine in the room.
- Juraj (8/5): Great option for staying in Singapore - Convenient location, super nice staff and nice rooms. Good value for money. Limited options for breakfast, there was a bit of an old building smell in the rooms. Overall the hotel could use a little bit of a refresh of the facilities.
- Katja (10/5): Stopover Kurzvisite - Top Stadthotel, sehr viele Annehmlichkeiten und schönes Zimmer im 18. Stock, kleine, gepflegte und ruhige Mall mit diversen Restaurants sowie Geschäften direkt nebenan, sehr gutes internes Restaurant und Café Alles top, besser als erwartet; super Preis-Leistungsverhältnis ÖvP ca 2 Minuten entfernt, Radverleih im Haus
- Joachim (8/5): -
- andrew (10/5): Great hotel at a great location. Tanglin Mall is connected to the hotel. Subway is just across the road. - I was on Floor 17 and had access to the Executive Lounge. Just wonderful there and definitely worth the extra cost. Everything was perfect
- Richard (8/5): -
- AKIKO (5/5): 価格相応 - 駅からとても近いところ 部屋のマグカップに口紅の跡がついていた(よく洗っていない)。気持ち悪いので指摘して新しいマグカップを持ってきてもらったが、次の日のマグも軽くゆすいだ程度のようで油の跡が残っていた。担当者のスキルが低いのか、ホテル全体としての衛生観念が低いのかよくわからないが改善してもらいたい。
- Hilde (8/5): Stort hotell med god beliggenhet. - - Sentral beliggenhet - God frokost - Hyggelig basseng området - Tilknyttet Tanglin mall For stort og turistifisert hotell etter min smak. Ingen særpreg eller sjel...veldig upersonlig.
- AndrewRossD (10/5): Good place - Jen Tanglin 1. Situation awareness Guests who move from hotel to hotel often get disorientated after getting out the the lift. I like the (insert image) on each floor. Replicate on the lift area to make it easy. 2. Room service Excellent. Love the robot 3. Club Brilliant. Please thank Alex and Yun. Reference point 3 - more spirits in the lounge - I noted last night that they had gin, vodka and whiskey, but I would appreciate a rum option and I'm pretty sure they haven't been there the whole time 4. Reception Promote Daniella when she gets back from Bangkok 5. Breakfast Yeah it's free but..... It is excellent. Staff are clever. Chefs do the best scrambled eggs weekdays. Sunday, not so much. There is a sous chef (10 April) who has the knack. 6. Overall. Very good indeed.
- Trek36823721413 (2/5): Glasses stolen in the room - This is based on the experience when my sun glasses were stolen in the room and the management not wanting to take responsibility. Below my reason for this review On Wednesday the 18th of March we went to the pool area, while we were there , there was an alarm for the lightning we were told to leave the pool area. When I was at the pool i had my sunglasses with me but the case for the glasses were left in the room in my suitcase. We went back to the room and found the cleaner still cleaning, we dropped everything we had in the pool in the room then left and to wait next to the reception until the cleaner finished with the cleaning. My friend asked one of the gentlemen there by the reception to go check if the room was done, he came back and said it was done with cleaning. We then went back to the room until the following day. On Thursday , I looked for my sunglasses in the room but I could not find them, I then thought I left them at the pool area on Wednesday as we had to leave the pool. We went again to the pool on Thursday . I reported to the guards of my missing glasses, they said they will look for them. They came back and told me that they did not find them, I also reported at the reception on the very same Thursday. On Friday I asked for the manager and reported the incident to him and they also looked , came to the room taking the picture of the bag I had with me on Wednesday, took the picture of the glasses from the picture I took while i was at the pool , etc. They also came back and said they did not find them. I then thought someone might got hold of them and took them. Friday night as I was packing my suitcase i took everything out of the suitcases to sort out my clothes, to my surprise the case for the glasses was not in the suitcase, All along I was thinking that the glasses might have been left or i drop them on my way from the pool area may be someone got them, so with the case not being in the suitcase then everything changed, it means the glasses and the case were stolen from the room. We left early on Saturday could not speak to the manager. I wrote this email to the manager they are not taking accountability for my stolen glasses in their hotel. We enjoyed everything there, people were nice but the glasses issue was very disturbing and unacceptable
- hongyu (9/5): - 早餐东西比较少
- hongyu (9/5): - 早餐东西比较少，炒粿条太咸
- Manggi (9/5): A very pleasant stay - Great location Not much
- seksid (9/5): - Very clean
- Winefred (9/5): Wonderful stay, great place to rest after my long journey . Staff were warm, welcoming & resourceful - Friendly & welcoming staff members. Good location N/a
- John (8/5): Excellent location, clean and tidy and loved the swimming pool area - Great location, across the road from MRT so very easy to get around, hotel clean and tidy Loved the swimming pool area
- Timothy (8/5): Reliable - It's a reliable mid-range hotel that I often stay at due to it's good location. Breakfast is a highlight in terms of range and quality. The pool and gym have reduced hours as the access to the area is locked at 8pm. Rooms feel small.
- Vincent (8/5): Excellent stay 👍 - We felt at home 👍
- Uthpala (10/5): -
- Jonaid Yousuf (9/5): -
- CHUN YU (9/5): - Conveniently located just next to the MRT station. Serve great varieties of breakfast
- Willemijn (9/5): - Lovely interior, great location Too few places to dry clothes or towels
- Poh Yoke (7/5): Very proactive staff at reception - Not applicable Difficulty in finding my way to room and vice versa
- Ansaf (10/5): -
- Balagopal (9/5): -
- Halasova (5/5): -
- Mark (7/5): -
- CHIA JEN (10/5): -
- Fahima (9/5): Amazing location and perfect stay - Great location, extremely central. Food options were great for breakfast
- Shawn (9/5): - Everything Nothing to complain about
- Jimmyboy170 (8/5): Convenient and cozy stay - 1. the location is perfect, just right in front of the metro station Orchard Boulevard. 2. the hotel is directly connected to a mall, where you can find two supermarkets. 3. there is a filtered water system installed in-room. 4. the staff is friendly and helpful. 1. the AC is a bit crazy, it makes you feel cold even if you adjust the temperature and super dry when it is running. 2. the noise-proof is in need of improvement.
- Oxana (10/5): -
- Jenny (10/5): Excellent service with a warm smile from the heart! - Great service with a smile!!! Nothing
- Cavan (9/5): Very comfortable - Locality
- Kaitlyn (10/5): -
- Joan (9/5): - Staff are very friendly. Love the location of this hotel as close to Botanic gardens, mrt, and orchard road.
- Louise (8/5): Jenny in the club lounge was fantastic, polite and very helpful - Swimming pool and the club drinks but we’re limited The cost of the buffet
- Jennifer (9/5): -
- Mr-foodfanatic (2/5): Lack of service culture - Visited Jen Kitchen recently and unfortunately had a poor experience. There were no staff around for at least 15–20 minutes, despite a bell placed at the counter, which didn’t seem to make any difference when used. I don’t mind paying $7.20 for a cappuccino plus a 10% service charge, but service should actually be present. This felt completely missing. It’s disappointing, especially when even local coffee chains like Ya Kun offer much warmer and more attentive service at a fraction of the price. Hope the team can refocus on the basics service really matters.—Maybe management to be around would help …nowadays no GM takes the lead
- Eleena (10/5): - Great location, friendly staff. Nothing. Loved it.
- Daniela (8/5): - Located close to public transport Staff very friendly and helpful
- Valerie (9/5): Great hotel to stay in for a few days and visit Singapore . good quality vs price paid. - Great location and close to MRT. Supermarjket and small shopping mall next to the hotel Room is comfy and nice to stay for few nights. Great breakfast, lots of choice to accommodate all taste, friendly staff. Swimming pool is lovely and lots of loungers around. Reception can be busy at time as not enough staff to do check in and check out.
- Richard (7/5): Great location! - The beds were very comfortable and the toiletries products were really nice. The location was fabulous and we could take a pedway to the Tanglin Mall. The rooms were a bit small and the hallway was quite dirty. The cost of the room was rather high for the size of the room.
- Andreas (8/5): - Sehr gute Lage gegenüber einer MRT Station und direktem Zugang zum Tanglin Shopping Center. Etwas kleines aber gut eingerichtetes und attraktiv gestyltes Zimmer. Sehr ‚busy‘ - besonders zur Frühstückszeit
- Susanne (8/5): -
- Takuhiro (8/5): -
- Ee Tong (10/5): -
- Nicholas (8/5): Would recommend as a good stopover for a couple of nights - Very good location near to station, extremely helpful staff, quiet and comfortable Arrived late so dining experience a little limited
- Timothy (9/5): -
- 380rs (8/5): Get the local Laksa for breakfast - The location in the heart of Orchard Road is unbeatable. They are conveniently located near the botanic gardens as well as the malls. The room with the pool view was heavenly, and the breakfast buffet sumptuous. The server recommended that I get freshly cooked Singaporean Laksa for breakfast from the hot station, and I was hooked. I had it every morning that I was there.
- Moon Le (8/5): - the room was nice and clean. N/A
- Sue lyn (8/5): Great value for money and ideal location. Suitable for quick business trip. - Location is very good with easy access to transportation and the extra ammenities of Tanglin mall just next door. Staff are very helpful and friendly. Would have liked option of bigger sized room. Upgrading the room gives access to extras like club facilities but size of room does not change. Similarly would like bigger bathroom. The hotel linen (towels) could be improved.
- Kristian Frits (8/5): Nice hotel, but the breakfast and front desk service was not professional for a Shangri-La. - The concierge was very professional and helpful. On the second morning at breakfast, we were told that we had only purchased breakfast for one adult, which seemed unlikely since everything was fine on the first morning. The staff handling this was quite rude. During checkout, there was initially no one at the front desk, and when we were assisted, we were briefly held up over an unclear payment issue, which was later dismissed.
- CATHERINE (8/5): HÔTEL BIEN PLACÉ - Hôtel bien placé à côté du métro. Grande piscine. Jolie chambre literie confortable. Lounge au 17eme étage avec boissons et nourriture gratuite à partde 18h. Lobby faisant un peu centre commercial avec salle petit déjeuner non séparée. Chambre très petite ainsi que la salle de bain. Peu de rangement.
- Laurence (10/5): Perfect - L hôtel est très grand, le staff est adorable, La chambre est plutôt grande pour Singapour, C est propre et bien placé Littéralement à côté du métro et d un mall. Chambre plutôt bien insonorisée ce qui est rare Je conseille vivement
- Laurence (10/5): Perfect - L hôtel est très grand, le staff est adorable, La chambre est plutôt grande pour Singapour, C est propre et bien placé Littéralement à côté du métro et d un mall. Chambre plutôt bien insonorisée ce qui est rare Je conseille vivement
- Pooja (5/5): - location rooms were very small and felt cramped
- Claudia (10/5): Great stay! - Overall, we had a great stay at this hotel. The location is excellent, rights across from the subway station and easy access to the main attractions. The staff was very kind and professional. Bonus: the lobby had a lovely smell! Rooms are on the smaller size.
- Laurence (10/5): Perfect - L hôtel est très grand, le staff est adorable, La chambre est plutôt grande pour Singapour, C est propre et bien placé Littéralement à côté du métro et d un mall. Chambre plutôt bien insonorisée ce qui est rare Je conseille vivement
- Geoffrey (8/5): -
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