Marazul Hotel Boutique
Location: 17 Mojarra Retorno 9 3, Cancun, QROO, 77500, Cancun, MX
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Accommodations
Indulge in one of our 16 air-conditioned rooms with flat-screen televisions, rainfall showerheads, and complimentary toiletries for a lavish stay.
Central Location
Explore Cancun's vibrant Downtown area with ease, as the hotel is conveniently situated near attractions like PlayCity Casino, Ceviche Square, and Plaza Las Americas.
Convenient Amenities
Benefit from 24-hour front desk service, luggage storage, and enjoy coffee/tea in a common area during your stay.
For a memorable and convenient stay in the heart of Cancun, book your room at Marazul Hotel Boutique today.
Important Information
- Guests under 18 years old are not permitted at this adults-only property.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: The front desk is open daily from 8:00 AM - 5:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.
Amenities & Facilities
- 24-hour front desk
- Luggage storage
- Wheelchair accessible
- Smoke-free property
- Water dispenser
- Handrails in hallways
- Handrails in stairways
- Well-lit path to entrance
Rooms Available
-
Deluxe Room
1 King Bed
215 sq feet
Internet - WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Desk, local maps, and guidebooks
Comfort - Air conditioning and daily housekeeping
Accessibility - Lever door handles
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Down comforter
- Rainfall showerhead
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Premium Suite, Terrace, City View
1 King Bed
269-sq-foot room with city views
Layout - Bedroom
Internet - WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Desk, local maps, and guidebooks
Comfort - Air conditioning and daily housekeeping
Accessibility - Lever door handles
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Down comforter
- Rainfall showerhead
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room, 1 King Bed, City View
1 King Bed
215-sq-foot room with city views
Layout - Bedroom
Internet - WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Desk, local maps, and guidebooks
Comfort - Air conditioning and daily housekeeping
Accessibility - Lever door handles
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Down comforter
- Rainfall showerhead
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Junior Suite, Terrace, City View
1 King Bed
269-sq-foot room, deck/patio with city views
Layout - Bedroom
Internet - WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Desk, local maps, and guidebooks
Comfort - Air conditioning and daily housekeeping
Accessibility - Lever door handles
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Down comforter
- Rainfall showerhead
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Deck or patio
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Family Room, Multiple Beds
2 King Beds
215-sq-foot room with city views
Internet - WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Desk, local maps, and guidebooks
Comfort - Air conditioning and daily housekeeping
Accessibility - Lever door handles
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Down comforter
- Rainfall showerhead
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- Michal (2/5): - Wasn’t open
- Antonio (2/5): - El lugar está cerrado, no debería estar en la página, está fuera de servicio, pésima experiencia
- Sergio Alejandro (2/5): - Nunca me abrieron estuve afuera 1 hora
- Edmund (2/5): - Orbitz posting says front desk open 24/7. Hotel closed when arrived. Chain on front door. Looked like no guests in hotel. No answer when phoned hotel no.
- Roberto (2/5): - Estaba cerrada
- Tulay (2/5): - I arrived at the hotel yesterday evening to find the hotel closed. I tried to contact the number provided on your website however the number was engaged. The gentleman that lived next door to the hotel advised that the hotel is closed I asked my transfer to stay with me as I was trying to book another hotel asap. Then he told me that they are going another 25usd to transfer me to another hotel. Thankfully I was able to book a hotel around the corner. I have been trying to contact Expedia however you have made it so difficult to get in contact with you.
- Jorge Alan (2/5): - llegue al hotel y estaba cerrado con candado ni siquiera pude quedarme ahi, pero lo peor es que ya me cobraron la noche. Trate de contractarlos varias veces y no tuve suerte, ni a traves de expedia. Pesimo servicio.
- Alma (2/5): - Al hacer la reservación para este lugar no comentaron que estaban enplena remodelación por lo que al llegar con todo maletas cargando, solo encontré polvo y hombres trabajando, sonidos de un trabajo en construcción y en ningún momento al hacer la reservación se me informo que esa era la situación actual del inmueble.
- Ana María (2/5): - Súper mal servicio nada que ver con lo que prometen primero no cerraba la puerta y tenía que dejar abierto el cuarto, no servía la tele y no te querían cambiar el cuarto
- Alejandra (2/5): Malo , Lo único rescatable es la ubicación - Sin elevador, sin servicio de Internet, sin agua caliente en la habitación, sin contactos que funcionan adecuadamente, el personal de recepción estaba dormido a la hora de hacer el check Out
- Hey (4/5): - No es la habitación que vi en la aplicación, la habitación no tenía llave para cerrar solo era puerta corrediza y sin seguro, las puertas en mal estado la cama no es la que está anunciada
- sergio alfredo perez (10/5): - Raúl and the other lady at front desk are super friendly and always willing to help!
- Victor (8/5): - It was a good experience overall
- leah (2/5): - BOOK AT YOUR OWN RISK!!! Not an easy access for taxi and reception don’t speak “as they say” English. The door of the bathroom was damage on the bottom, I hear noisy early morning and late at night their voice echoing and I can hear it in my room all the time. One time we left the air conditioning on because in the afternoon we want our room when we return to be hot and then without notice they opened our room turn off the light without our permission. Checking out was no help and the shower head and faucet has rust. No shampoo,conditioner,body soap, hot water to drink. Be ready for the worst experience. Checking out we rang the bell but No one came out and help us to get a taxi and promise that they would. Really sad experience.
- Sohan (10/5): - The place was great in a nice central location.
- VICTOR (10/5): - clean, quiet, and close to the bus terminal.
- James (8/5): - I only stayed from late evening to early morning so I didn't get out to walk around much. The room was excellent! It's weird how the salt made the bathroom faucet and soap dish look horrible in the otherwise immaculate room.
- Joseph (8/5): - Great location for me, many restaurants and sights and bus close by.
- chao ying (8/5): - clean
- Heberto S (2/5): - No toilet paper i have to ask for it, dirty room, very hard to open the door with the key,dirty towels, a lot spider webs, area it’s not to safety after 8:00 at night.
- Fernando (4/5): - No Hot water , no dining room is been closed, no Safe deposit boxes , cleaning person had no idea how to clean :(
- Keila (10/5): - Very friendly staff. Nice stay!
- Qi (2/5): - Dirt, old, everything is so broken.
- Eric (10/5): - Great little spot to stay close to everything the staff is great Martha’s a great host and eager to make your stay pleasant I recommend downloading google translate and what’s app and a little patience language barrier will not be a problem
- Federico (6/5): - Liked the staff, bathroom electrical switch for light was popping out
- Suzette (6/5): - We got on very, very late and the staff were very accomodating no fault there. The linens were not in great shape quite pilly snd uncomfortable. The bathroom tsp was rusty and needed replacing. There was domething on the back of the bathroom door thst looked like someone had been sick. The bottom of the door was in bad shape lotos of chunks missing. Room was basic, bed was large and comfortable enough (given problem with the linens. We left esrly and I fid not see too much of the property. I would not stay here again.
- MICHAEL (8/5): - It's on a nice quiet street just off an area with good restaurants, and an easy walk to the center of Cancun. The room was well appointed and clean, with good firm bed; I slept well. A few issues I had: The first night, a Sunday, there was a very loud party right outside my room, but the noise stopped at 12:15, so not that bad. I didn't get maid service till 5 day in, but they would have if I requested. You should try to get a room on a higher floor (though there's no elevator); many of those have balconies. Mine was on the first floor with no view exept a dark light shaft.
- jeffrey (6/5): Small hotel in nice area. - Dogs barking all night. Safe location minutes away from shops bars and restaurants. Room spacious and clean. Comfortable bed.
- Verified traveler (4/5): - Constant dog barking. Was impossible to sleep. Garbage smell outside the hotel window. Had to leave after 3 nights. Room was clean. Wont be back
- Nick (10/5): - Helpful staff and a nice big balcony with city view.
- Brandi (10/5): - Great place with friendly staff. Clean, quiet, working AC, good shower with hot water. About a 12-15 minute walk from the ADO bus station. Felt safe walking there after dark as 2 female travelers. Would stay there again.
- Verified traveler (6/5): It’s just ok. - The staff were very friendly and helpful but the hotel and room were not as presented online. Very basic but clean. The restaurant (I think it’s new) was surprisingly good!
- Hervens (10/5): - Great customer service
- Mark (10/5): - Hotel great position downtown Cancun. Staff are fabulous.
- Naja (8/5): - Very nice quite hotel with all that tou need in one stay. I love it and would highly recommend.
- Jason (10/5): Great place in Cancun downtown - Well located and clean rooms. The service was also fantastic
- Fabio (8/5): - Clean, very well located, and friendly staff
- Jose (8/5): - The hotel is located in a nice area. Nearby nice restaurants. I was not too convince with the cleanliness of the room. lot of dust. The TV did not work well, the AC was okay. The ceiling fan did not work. In general, not a cozy room, at least mine. the French door window faced the hallway, lot of noise came through... It was okay for one night... The staff was great! Specially the guy at the desk (Sorry forgot his name)
- ALINE (4/5): - La propiedad esta bien, pero ya requiere algo de atención. Es limpio, lo cual se agradece, pero el mobiliario es viejo y guarda cierto olor a humedad. Las toallas y ropa de cama se notan percudidas, con manchas de óxido y llevan bordado de otro hotel... lo cual me hace pensar que ya llevan demasiado tiempo en circulación. El trato del personal fue profesional pero condescendiente... como si te estuvieran haciendo un favor! y actúan como si desconfiaran de que vas a llevarte algo o a retirarte sin pagar.Supuestamente la propiedad tiene club de playa y club de yates ... pero jamás se nos brindó información al respecto. No volvería... pero no puedo decir que la experiencia haya sido terrible.
- Renee (10/5): - Priced well, clean, light room with large window. Enjoyed our 2 night stay.
- Keith (2/5): - there wasn't anything to like about it, and everything to dislike about it
- phillip (10/5): - Very nice people and property
- Ronald (6/5): - Bien
- Phillip (10/5): Huge rooms A+ - After a long week it was nice to spend the night is this hotel. The rooms are huge and they look amazing. I will be staying there again
- Verified traveler (10/5): - I love this place, great little quiet location and the staff go above and beyond. I will always stay here.
- Verified traveler (8/5): - Great location, close to the center of the city but not too close. Very safe
- Zvia (10/5): Perfect - After travelling a long time in Mexico, we really enjoyed our stay in the hotel. Excellent service!! Very warm hospitality, thank you Daniela for the help in everything, all the information we needed. The room is very beautiful and the all area is amazing. A lot of good restaurants and all you need
- John (10/5): A very relaxing experience - Everything was very clean & quiet. Highly recommended for people coming to relax in the tourist friendly city of Cancun
- j (4/5): - There was no internet in the room, no cooking or cleaning tools for kitchen, no windows for fresh air, dead cochroach lying around, no coffee in common area as advertised, ended up staying 3 nights but paid the equivalent of 5 nights. Staff not friendly.
- Rosgil (10/5): Most Helpful and Kind Staff You Can Find - This is a small, boutique hotel where the staff treat you like family from the moment you walk in. I sent my elderly mother there alone and their service to her deserves 5-stars. They are kind, attentive, and helpful. A special note of gratitude to Daniela, who even went to the pharmacy to get medicines for my mom.
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