Coco Key Hotel & Water Park Resort

Location: 7400 International Drive, Orlando, us

Star Rating: 3 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Free beach shuttle
• Clubhouse
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Shuttle service (additional charge)
• Concierge service
• Allergy-free room
• Kid meals
• Evening entertainment
• Entertainment staff
• Outdoor furniture
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Security alarm
• Happy hour
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Billiards or pool table
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Water park access (surcharge)
• Free beach shuttle
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Games
• Housekeeping on request
• Clubhouse
• Art gallery on site
• Wine release events
• Reception hall
• Exercise/lap pool
• Secured parking
• Swimming nearby
• Water tubing nearby
• Charcoal grill
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Two Queen Interior View (Newly Renovated)

  Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box, parquet floors as well as pool views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Heated pool
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Family King Interior View (Newly Renovated)

  The family room features garden views. The unit offers 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Double Room with Bathroom

  This double room includes a TV with cable channels and a private bathroom. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Tower Studio Suite (Newly Renovated)

  This suite features air conditioning and a seating area. There is also a flat-screen TV with cable. A microwave and refrigerator are also included.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Video
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Dining area
  • Wardrobe or closet
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Heated pool
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Two Beds Tower (Newly Renovated)

  This air-conditioned quadruple room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Video
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Heated pool
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• King Tower (Newly Renovated)

  This air-conditioned quadruple room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Video
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Heated pool
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Two Beds Accessible

  The family room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The family room offers a safe deposit box, parquet floors, heating and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Heated pool
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• King Interior View

  Offering free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box, parquet floors as well as pool views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Sofa bed
  • Heated pool
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Family Standard

  Featuring 2 connected rooms, this family accommodations has a seating area, cable TV and air conditioning.

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Heated pool
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• King Accessible

  The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. This double room has a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Heated pool
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Two Queen Exterior View (Newly Renovated)

  The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Heated pool
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Family King Exterior View (Newly Renovated)

  The studio provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Heated pool
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Double Room with Garden View

  Offering free toiletries, this double room includes a private bathroom with a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, heating, a TV with cable channels, as well as garden views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• King Exterior View

  All rooms have a flat-screen TV and a coffee maker.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Sofa bed
  • Heated pool
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Nelson Javier (10/5): -
• Mitchell (2/5): Eh. I wouldn’t recommend it. The area around it sucks. - Convenient enough Bartenders at night ignore you, facilities are dated and worn with only one elevator in service with a jam packed occupancy. Drinks grossly expensive. Arcade attendant incredibly rude. The water slides are fun, but like I said..it shows its age
• Heather (10/5): - Everything is always amazing The time the waterpark closes
• Register (10/5): Great front desk great people that work at the front desk - Don’t have to go anywhere Everything is there and can enjoy the weekend
• Thaís (10/5): -
• Shantrice (10/5): -
• Guest (4/5): Would not stay again - The water park was the only saving grace The rooms were gross humid. And fairly ghetto even in the newly renovated rooms. When we were eating breakfast at the buffet, we found a giant hairball in the gravy and the food was all pretty bad. Undercooked bacon and just overall low quality choices.
• jb (6/5): Okay - Water park was great, my kids where more for the pools. The pillows, where like cardboard, the doors to the rooms, didn't shut all the way you had to pull them close otherwise your room was left open. The towels were super rough not soft at all. On top of paying for the room, resort fee, breakfast, depoist you had to pay for nightly parking.
• Eimma (10/5): -
• Jackeline (10/5): -
• Latoya (10/5): -
• Orestes (1/5): -
• Michele (8/5): Great location - The staff was nice. The location was awesome. Plenty to do for the kids. The waterpark didn’t open until 11 AM. I find that quite stupid. All kids are up and ready to go. It should open at 9 AM. That’s way too late for it to open and then it closes again at 8 o’clock. The arcade was extremely expensive. And the drinks at the bar were very pricey. You were better off going to somewhere locally and eating or getting drinks because at the resort, it was way too expensive, especially when you have a family with a lot of kids.
• Wendy (10/5): -
• Mayerlin (10/5): Muy placentera! - Muy acogedor y limpio Todo bien.
• sakoya (6/5): - I like the convenience of the location. It has a smell, the furniture is outdated and the lack of updates makes the price and value thumbs down.
• Rickale (8/5): -
• Torres (4/5): Tuve problemas con el aire - Las pisinas Que para todo hay q pagar
• Montero Herrera (10/5): Nice weekend - Excellent staff Construction
• Jamal (10/5): - 10
• Kelsey (8/5): -
• Kamari (10/5): -
• Lidia (9/5): -
• Kelsey (7/5): -
• Angler (10/5): -
• maria (10/5): Excelente hotel - Excelente para niños El parque de agua y las habitaciones
• candice (10/5): - Location was perfect. Cant beat the price! The bed was a little too hard for my liking.
• Sarah (9/5): -
• Dynasty (8/5): -
• Aushanequa (10/5): It was ok. Water park was an all day adventure and the kids loved it - It was kid friendly It wasn’t the cleanest I’ve stayed ar
• Sandtesha (10/5): -
• Maria (8/5): -
• Nassir (10/5): Me encantó las piscina el personal todo muy entretenido - Toda en general
• Compass33251887379 (4/5): Decent but not great - The rooms are not updated, has outdated furniture and floors aren’t clean. After walking around barefoot in the room, our foot was turning black. Resort water park was closed due to weather circumstances and was not notified when reopened again, had to walk out to check and saw people at the water park to know that it was running again. The food service there and starbucks there was the only good thing about this resort. Paid as much as other better quality hotels, would rather take my money somewhere else next time.
• Correa (10/5): - Si Nada
• 498lindseyd (6/5): Was not impressed - Our stay at CoCo Key Hotel and Water Resort was disappointing overall. Upon arrival, we were shown our room location on a map at check-in. After driving to the building, we spent quite a while walking around trying to find an elevator. We even stopped two employees who unfortunately couldn’t help due to the language barrier. I then went to the bar area, where the bartender pointed me toward two possible locations but eventually admitted he had “never seen one here before.” After walking all the way back to the lobby, we were finally told there is no elevator at all — only stairs. This was extremely inconvenient traveling with kids and a large amount of luggage, especially having to go up and down the stairs throughout our entire stay. I really feel this should be communicated clearly during booking or at check-in. The property and water park also felt old and run down compared to the photos and advertising. Another disappointment was the dining situation. The advertising mentions three restaurants, but in reality it was basically a lunch buffet, standard bar food, and a food truck. We struggled to find anything appealing, so we ended up DoorDashing meals or leaving the hotel to eat elsewhere most of the time. One positive is that there are many restaurants and attractions nearby, which made it easier to find better food options outside the hotel.
• Nikita1718 (10/5): Great hotel - Great hotel, perfect location and service, pool and slides.
• Gladys (10/5): Must Stay - The resort was wonderful and cleaned spotless. N/A
• michelle (7/5): Coco key - Si me gusto Buen ambiente peroooo? La estadía muy cara mas tienes que pagar el parking dos carros salieron en 97.45 el desayuno gratis solo para niños menores. Mayores tienen que pagar 30 por plato de desayuno 🙄 ahh y otra cosa la limpieza la hacen por encima recijido de toallas y cambio Camas echas pero en limpieza de piso fracaso 😞
• Ashley R Hunt (5/5): - The kids had fun at the water park and the restaurants were very delicious. The parking wasn't were you had easy access and there was a lot of walking.
• yariseidys (9/5): -
• roslynb281 (10/5): Really Good!! - Great location, nice service, really good Neighborhood. Everything was very special from the moment we arrived. The housekeeping experience was incredible. The rooms were clean and new.
• soler (6/5): My kids enjoy it there. I don't not enjoy all the taxes - The waterpark How expensive the food was. I paid for bday package and never received the balloons and I had a voucher for a shirt and they didn't have available so 50$ for old sticky candy and a teddy bear
• Nellymar (10/5): -
• Karina (10/5): - Attentiveness and cleanliness of rooms
• Saffel (8/5): -
• Linnet (10/5): -
• Sullyo1967 (4/5): Noisy , motel not a hotel. Pool open till 10 gate bangs constantly all day and night long - Noisy , neglected motel , not sure how it got 3 stars . Have moved now to universal hotel
• Liz (10/5): Espectacular con niñas. - La comodidad de las camas, el parque acuático súper seguro, el servicio y el personal. Tiene incluso un starbucks en las instalaciones.
• Rodriguez (10/5): -
• Gutierrez (10/5): - Me encantó todo muy buen servicio El parking, mucho reguero por la construcción
• toniw102 (10/5): Orlando stay - Brilliant location, good facilities, great for families and children. Clean and very helpful staff.
• mariaaY1416AN (10/5): Incredible Hotel 🤭 - Incredible hotel!! The water park was very fun. I assure you, we will be back. The rooms were clean, fresh and very comfortable. The also looked as if they were brand new- new.
• lisbethdelvallem (10/5): Special!! - Special!! Excellent rooms brand new and very very clean. Tranks to te cleaning staff. Really good service.
• Juan (6/5): -
• Stacy (6/5): -
• Stacey (9/5): -
• antoniamG4765UC (2/5): Very disappointing- would not recommend - I would rate our stay at Hotel Coco Key Resort around 1-2 stars out of 5. Unfortunately, our experience was very disappointing from the moment we arrived. We arrived at approximately 10:30pm after over 16 hours of travelling, only to find that our rooms were still not ready. One of the rooms still needed cleaning, despite check-out being at 11am earlier that day. After such a long journey, having to wait late into the evening to check in was extremely frustrating. Once we finally got into the rooms, we discovered several issues straight away. The lights did not work properly, with no main light in the room. There was also no wardrobe at all, only three very small drawers for clothes, which was completely inadequate for a stay of over two weeks and made unpacking very difficult. The room also did not appear clean, with old wipes and food packets left on the floor from previous guests. The floors were so dirty that our feet became dirty walking around barefoot. Another disappointment was the lack of communication and customer service. We did not receive a welcome pack upon arrival, unlike many other guests around the hotel. We later discovered this apparently included bus tickets for transport around the area, something we were never informed about. We were also supposed to receive 20% off food and drinks during our stay as guests staying for over two weeks, but we never received this benefit either. When we raised this issue at check-out after spending money throughout our stay, we were simply told we were “mistaken” because we checked in during peak season. We were not even looking for compensation at that point, but a simple apology and better customer service would have been appreciated. The pool was also disappointing, as it often appeared murky and had hair floating in the water, which did not feel very hygienic. The only positive aspect of this hotel is the location, as it is close to shops, restaurants, and Universal Studios. However, based on our overall experience, we would not choose to stay here again.
• Caitlin (10/5): -
• Shannen (8/5): -
• Osmel (10/5): -
• Lane (5/5): - There was a lifeguard with dreads who MADE the experience for so many kids, it was lovely to watch and their were a few gentleman custodians who were very nice. Overall a good experience. 15$ for parking a day now so not as affordable as previously and you have to read to *terms and conditions every time now but I guess that's expected. Still worth the book for now. I will say that the facilities definitely look better than they have previously, rooms kept and maintained much better. Most of the people that I interacted with that were employees seemed irritated and didn't smile. I feel like that's more of a culture problem, if your business fostered more community and positivity it would show.
• Mario (10/5): Amazing - Os quartos Nada em termos de registrar uma situação.
• marian (10/5): -
• marian (10/5): Todo súper perfecto - A mi me gustó todo en particular y mi hijo se quedó fascinado con todo Todo fue perfecto
• ShaAmbra (10/5): -
• randi (7/5): - Pools and water amenities were nice. Overall clean. Beds were not comfortable at all.
• youtubel14 (6/5): Better stay before the renovations - I had stayed at Coco Key previously about 2 1/2 years ago. And I must say the staff is very welcoming and kind. The rooms were clean however I did not like the recent upgrades. There was new lighting in the rooms that made the rooms look very sterile. The lighting was too severe, almost like bright doctors office room lighting. It did not have a nice bright glow but a harsh glow. I would change the lighting and use different lightbulbs. Also, the white walls coupled with the white bedspreads and white tile floors did not make the room seem very inviting. As a suggestion, I might change the bedding to colorful bedding, so that the rooms would have a little bit of color in them. Also, although our family room was booked Monday through Friday, on the Tuesday, we were there housekeeping, made an error and cleaned our room, as if it was a checkout instead of just a clean. When we returned from a long day out, everything had been removed from our refrigerator, and all the food we had in the room as well as my son’s backpack and clothing had been removed and took several days to locate. We are currently back home and awaiting for those items, which have now thankfully been located, to be mailed to us.
• Melanie (4/5): Not my cup - The staff were friendly and helpful. The waterpark, pool area, arcade and other recreational areas were decent and generally well cared for. Our room was ok. The beds were very hard. There were empty soap/shampoo dispensers in the bathroom. There were 2 doors in our room that open up to allow you to join rooms together, because there is about an inch gap between the bottom of the door and the floor you can hear everything going on in the rooms next to you. Also, having to walk through clouds of marijuana vape while there's a bunch little kids dancing and hoola hooping next to the bar just felt odd to me. Not judging what people do, just feel like the set up could be better.
• William (9/5): -
• Yaniselys (10/5): -
• 693brync (10/5): Booked again for next year! - Just want to add to my review back in February. We have just booked again for next year and can’t wait to stay at coco key again. we couldn’t fault anything with the hotel and I am surprised with the negative reviews.
• LIUBOV (9/5): -
• Yanira (10/5): - 9
• Dreamer239449 (10/5): Dream stay in Lisbon - Our stay at the hotel was amazing. The service was excellent. Our room was spacious, comfortable, and with lots of extras. I was very excited to see that breakfast included some gluten free options and also omelets to die for. It was wonderful to get to taste some wonderful Portuguese pastries made for people like me. Pedro, the hotel hospitality coordinator, was exceptional. Not only does he take groups of hotel guests on a two hour tour of the Bexia area of Lisbon but he is full of information about the history and culture. He is always friendly and welcoming, full of recommendations for restaurants and places to visit, and makes it easy for guests to meet other guests. I cannot wait for the chance to return to Lisbon and the hotel.
• Tania (10/5): -
• R’eon (5/5): Overall it wasn’t a terrible experience, but the propert has some things they should work on. - The area was perfect and the pools were great They didn’t have our room ready on time and the floors in our room were filthy, the bottom of our sons feet were literally black, also bugs
• Carias (10/5): - El parque acuático Nada
• Isom (8/5): - I loved the service at the restaurant by the pool. I didn't like seeing a roach crawling on the TV
• Julieanna (8/5): Perfect for a little family getaway - Love that they have everything! The beds were really hard and some of the light fixtures were malfunctioning
• Maybel (8/5): -
• Tyeisha (10/5): - Ever
• Pierre (8/5): -
• Angel (8/5): We enjoyed the stay - The water park. I should’ve paid more for a renovated room. Furniture was old in my room And I didn’t like paying for the breakfast when it’s the same free continental breakfast we get a regular hotel. But I did like my daughter got to eat free.
• Hilda (2/5): -
• cynthia (8/5): -
• marygR2980HV (8/5): Recent stay - The front desk team members overall were good. Check in was memorable, and the MOD in the evening was amazing! He cared when an issue arised and directed me to the right place. The room was clean. The bartenders were top notch! My daughter did get hurt on the water slide. The manager of the waterpark was not genuine and very scripted. Her responses did not come from the heart, they came from a book (while she was nice…if that makes sense) Life guards handled the injury promptly. But there was no one at the top slide to prevent Littles from going down. Overall the stay was fine. Could have been better.
• Estefania (5/5): - Pools How clean the room were
• Jessica (6/5): Good place to stay outside the parks but still have something fun for kids to do. Stay was ok wish there was a little mo - Water park and location were great. Housekeeping was prompt and on top of things. We were staying for 4 nights and did not have a renovated room. Only one elevator was operating the entire time of our stay. There was a function booked during a night of our stay and music was playing extremely loud until after midnight. Food on site was ok but pretty expensive.
• Sarah (4/5): One time adventure. - Great waterpark for the family. Staff was very friendly. There was a very loud pool party until midnight. It shook our room. When we reached out to the front desk they said it was supposed to end at 10pm. The room was very dated and had a very strong smell to it.
• Tyesha (9/5): -
• G941BXsarahl (4/5): Coco Key was a onetime trip….. - The staff was great, but our room was not. We were in one of the non-renovated rooms and you can definitely tell the difference. One of the worst things about the stay was the loud music that made our room shake until midnight. It was for the pool party that was supposed to end by 10 pm. I called the front desk numerous times and they tried to be helpful but could not get the party to abide by the preset time. I will say the waterpark and staff were great.
• Jessica (10/5): Convenient place to take your children. Waterpark was amazing. Had lifeguards on duty a Starbucks, a arcade and a restau - The water park N/A
• Rodríguez (9/5): -
• Ashley (10/5): -
• Damon (10/5): -
• Loic (9/5): -
• Tiffany (6/5): -
• Kugal (10/5): Perfect - Everything Nothing
• Hannah (10/5): -

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