The Westin Resort & Spa Cancun
Location: Boulevard Kukulcan KM 20, Cancún, mx
Star Rating: 4 Stars
Property Type: Resorts
About this Property
Luxury Resort with Private Beaches:
Located at the serene end of Cancun's Hotel Zone, The Westin offers exclusive white-sand beaches overlooking the Caribbean Sea and Nichupte Lagoon.
Elegant Guestrooms and Dining:
Indulge in modern decor and a welcoming ambiance in the bright guestrooms. Explore a diverse culinary journey at the specialty restaurants, featuring everything from authentic Mexican dishes to fresh seafood, all while enjoying stunning sea views.
Premium Amenities and Activities:
Unwind on the private beach, take a dip in one of the 4 outdoor pools, or treat yourself at the Heavenly Spa. With an array of leisure activities like surfing, tennis, and golf, The Westin ensures a memorable Cancun escape.
Book now for an unforgettable experience at The Westin and create lasting memories in Cancun.
Important Information
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 10:00 AM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Clubhouse
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Packed lunches
- Table tennis
- Currency exchange
- Solarium
- Non-smoking throughout
- Concierge service
- Kid meals
- Spa/wellness center services
- Steam room
- Beauty Services
- Manicure
- Pedicure
- Guest rooms disinfected between stays
- Cashless payment available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- 24-hour security
- Supervised childcare/activities
- ATM/banking
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Golfing on site
- Scuba diving on site
- Snorkeling on site
- Tennis lessons on site
- Self parking (surcharge)
- Free pool cabanas
- Pool sun loungers
- Offsite parking discounted rates available
- Private beach nearby
- Fitness facilities (surcharge)
- Internet access
- Clubhouse
- Reception hall
- Exercise/lap pool
- Secured parking
- Health or beauty spa nearby
- Swimming nearby
- Water sports equipment
- Beach club nearby (surcharge)
- Bicycle-friendly property
- Beach toys
- Vegetarian menu options available
Rooms Available
-
King Studio with Ocean View and Balcony
The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
-
Deluxe King Room with Ocean View and Balcony
The spacious double room features air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Linen
- Outdoor furniture
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
-
One-Bedroom Presidential Suite with Balcony and Ocean View
The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchen, which has a dishwasher and a tea and coffee maker, is available for cooking and storing food. Featuring a balcony with sea views, this suite also provides air conditioning and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Dishwasher
- Private bathroom
- Kitchen
- Alarm clock
- Dining area
- Additional bathroom
- Linen
- Dining table
- Outdoor furniture
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
-
Deluxe King Room with Balcony and Lagoon View
The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Linen
- Outdoor furniture
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
-
Deluxe Double Room with Two Double Beds, Balcony and Lagoon View
The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. This double room offers a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Linen
- Outdoor furniture
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
-
Junior King Suite with Lagoon View
The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. This suite has air conditioning, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
-
One-Bedroom Ambassador Suite with Ocean View
The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchenette is available for cooking and storing food. The suite provides air conditioning, a tea and coffee maker, a dining area, a flat-screen TV with cable channels, as well as sea views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Dining area
- Additional bathroom
- Linen
- Dining table
- Outdoor furniture
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
-
King Studio with Ocean View and Balcony
The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
-
Two-Bedroom Villa with Ocean View and Balcony
Max Occupancy: 2 (2 Adults)
-
Three-Bedroom Villa with Lagoon View and Balcony
Max Occupancy: 2 (2 Adults)
-
Two-Bedroom Villa with Lagoon View and Balcony
Max Occupancy: 2 (2 Adults)
-
Studio King Room with Sofa Bed/Lagoon View/Balcony
The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
-
Three-Bedroom Villa with Ocean View and Balcony
Max Occupancy: 2 (2 Adults)
-
Deluxe Double Room with Two Double Beds, Balcony and Ocean View
The spacious double room provides air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Linen
- Outdoor furniture
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
-
One-Bedroom Master Suite with Balcony and Ocean View
The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. Boasting a balcony with sea views, this suite also features air conditioning and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Additional bathroom
- Linen
- Outdoor furniture
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
-
Suite, 1 Bedroom, Ocean View
1 King Bed
1247-sq-foot room, balcony with ocean views
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - Coffee/tea maker, room service (limited hours), and free bottled water
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh bed sheets (on request) and climate-controlled air conditioning
Accessibility - Low-height electrical outlets in bathroom, closed-captioned TV, height-adjustable showerhead, wheelchair-accessible bathroom vanity, visual fire alarm, grab bar near toilet, transfer shower, low-height door lock, lever door handles, wheelchair-width doorways, and raised toilet seat
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Bottle of water
- Transfer shower
- Room service (limited hours)
- Access via exterior corridors
- Separate bathtub and shower
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Shower grab bar
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
-
Suite, 1 Bedroom, Ocean View
1 King Bed
1247-sq-foot room, balcony with ocean views
Layout - Separate dining area
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - Kitchenette with cookware/dishware, coffee/tea maker, and dining table
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh bed sheets (on request) and climate-controlled air conditioning
Accessibility - Low-height electrical outlets in bathroom, closed-captioned TV, height-adjustable showerhead, wheelchair-accessible bathroom vanity, visual fire alarm, grab bar near toilet, transfer shower, low-height door lock, lever door handles, wheelchair-width doorways, and raised toilet seat
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Private bathroom
- Dining table
- Bottle of water
- Transfer shower
- Room service (limited hours)
- Access via exterior corridors
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Shower grab bar
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
-
King Room with Lagoon View
The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. This double room offers a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
-
Double Room with Two Double Beds and Lagoon View
The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. This double room offers a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
-
King Room with Ocean View
The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. This double room offers a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
-
Double Room with Two Double Beds and Ocean View
The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
Guest Reviews
- Zohar (10/5): Excellent hotel! -
- Justine (8/5): - Chambre très spacieuse et propre. Personnel très agréable et respectueux. Nous n'avons pas aimé la nourriture de l'hôtel. Des aliments souvent industriels... Attention les petits déjeuners compris dans booking sont pour 2 adultes seulement. Nous avions une chambre de 4 adultes et avons du payer 2 petit déjeuner supplémentaires. (Environ 25€ par petit déjeuner).
- Veronica (10/5): - La vista
- Adria (9/5): Good location, good cleaning, nice views and beach. Rooms too far from reception or pools, expensive prices for service - The pools, the first line beach, the good cleaning The room was too far from the reception and the store prices were too high, like the whole Cancun hotel area in general
- Paolo (8/5): -
- Steven (10/5): I had a very memorable stay. I will be returning soon. - I could sleep to the sounds of the ocean waves hitting the beach.
- neila (7/5): Good - Comfortable beds, friendly staff. Beach is great and food was fine. Location is good, 10 min walk from OXXO and few minutes drive to lots of restaurants No shuttle
- Tania Irais (8/5): - El desayuno fue muy rico, tal vez falta un poco más de variedad Que no había ni guantes plaza o tienda cercana al hotel
- Laura (10/5): - Las habitaciones son grandes y bien iluminadas. Los exteriores muy bien cuidados. El sargazo y la alfombra de los pasillos no le da buena apariencia y huele a encerrado. Las habitaciones por el contrario, muy bonitas y cómodas.
- Regla (7/5): - The views I paid for three person’s breakfast include but only two came in the plan but no one told me that I had to pay for a extra breakfast for three days
- Brenon (9/5): -
- Jessica iromi (10/5): - La playa privada, sus albercas y la cama estaba muy cómoda Nada , todo estuvo increíble
- Angel (10/5): Grata experiencia - Excelente, limpio, agradable amables todos NADA todo excelente
- O (8/5): Genoten - Heerlijk N.v.t.
- Leonardo (3/5): - El mar El hotel, es muy viejo, máximo pagaría MX$800 por noche
- maria teresa castillo mi (8/5): Estancia en Cancun - La playa es bonita y te puedes bañar disfrutando de las instalaciones del hotel. La comida me pareció bastante simple por no decir mala.
- Amit (9/5): -
- Dawn Marie (9/5): -
- Michael plus (8/5): - Dichtbij vliegveld wat de bedoeling was voor laatste nacht, ruim, fijne zwembaden en strand. Prima faciliteiten, zeker niet nieuw maar prima opgefrist. Lekker bed. Echt hotelzone dus weinig restaurants buiten resorts om. Relatief ver van de gezelligheid en vermaak. Geen probleem maar voor meerdere weken niet ieders cup of tea.
- Diliana (8/5): -
- kathleen (6/5): Fine for an overnight - wouldn't stay longer - Location was close to the airport which was ideal as only staying there one night The pool was good There's actually another pool out front we didn't get to use due to time that has a boogie board wave machine About 15 mins on a bus to the centre of Cancun The hotel beach was quite littery so didn't like that The pool bar was ok The room was a bit tired, although spacious. The windows didn't open and didnt seem like they had been cleaned so the view was good but a little cloudy
- Hiroaki (10/5): 満足しました - やや古い施設ながらメンテナンスが良く、眺めが素晴らしかった 風呂の栓が、スムースに嵌らず使いにくかったが、特段問題は無かった
- Pedro (8/5): -
- Aaliyah (1/5): Would never book here again. - Food was horrible. Water from bath tub came out orange. Front desk male staff was very rude and not helpful. Food was horrible. Water from bath tub came out orange. Front desk male staff was very rude and not helpful.
- Samuel (9/5): -
- Dania (10/5): -
- Maria (2/5): Terrible - No la habitación que nos dieron estaba muyyyy lejos La cama no es para dos personas imposible !
- rfreydon (8/5): Boa estadia e boa relacao preco - qualidade. Com umas pequenas oportunidaes de melhora. - Bom café da manhã. Boa localização na frente da praia com espreguiçadeiras disponíveis. Também as piscinas são boas. O carpete dos corredores está desgastado e dá a impressão de que está sujo. Faltam elevadores para a garagem e indicações claras de onde estão as escadas.
- Esteban (10/5): -
- Alvarez (10/5): Genial - Excelente servicio Seguridad entrada, mal servicio
- celine (8/5): - Très bel hôtel, belles prestations, grandes chambres confortables Immense, les cartes de la chambres ont du être réinitialisées 3 fois avant de pouvoir monter dans la chambre
- Calderón (10/5): - Precio calidad Reservamos para tres pagamos por tres y el desayuno era para dos y nos cobraron desayuno para uno, cada día y bastante caro!!
- Tommy (9/5): -
- Alka (9/5): Very comfortable -
- Elizabeth Salazar(bella Ragazza) (10/5): - La playa es la mas limpia de la zona, amamos todos los atardeceres y la piscina Todo fue perfecto. Es la 3 vez quedandome ahi
- Kleo (7/5): Lovely view absolutely stunning beach view - The location and hotel in general were lovely The bedroom didn’t have light on the ceiling
- Louise (8/5): -
- Beatrice (9/5): Tutto molto bene! - La struttura ha tutto il necessario per una vacanza in pieno relax. Dispone di tre piscine e di un facile accesso al mare, con lettini sopraelevati sopra la spiaggia che consentono di stare più al fresco. Nella anche la parte esposta alla laguna. La stanza così come la struttura erano molto pulite ed il personale era molto attento ai clienti. Inoltre, rispetto ad altre strutture si trova in una posizione più defilata rispetto alla movida, che resta tuttavia facilmente raggiungibile. Sono presenti due ristoranti nella struttura (a pagamento). Esiste anche un desk apposito per organizzare le gite esterne direttamente dall’hotel. Suggerisco di valutare l’ipotesi di inserire una mezza pensione e di prevedere tempi di check in e check out più ampi
- Maria de la Luz (10/5): - La playa sin sargazo, el desayuno, las camas
- Roger abel (7/5): Regular - todo excelente en cuanto a instalaciones por ser Mexicano nos tratan con la punta del pie y eso que les consumí de todo, casi nos corren por salir a las 1220
- Tommy (9/5): -
- Sofia (9/5): - Destacable la atención del personal, el desayuno estaba muy bueno, las instalaciones son amplias y limpias. El gimnasio estaba bien, nos tocó días de poca gente por lo que no estaba lleno, la cancha de tenis hace la diferencia. Linda vista a la laguna Nichupté desde la habitación y al mar desde distintas áreas del hotel. El aire no se podía regular, mala conexión entre el estacionamiento y el lobby + camino a la habitación, casi 400mts caminando. No hubo gente limpiando el sargazo, por lo que la playa estaba inhabitable. Los restaurantes dentro del hotel cierran temprano (11 pm).
- Lallale (6/5): - Posizione vicino all'aeroporto di Cancun. Ottima colazione Belle piscine Uno dei letti della stanza era completamente sfondato. La mattina seguente un sedicente attento customer care ci ha chiamato per sapere se andava tutto bene. Abbiamo spiegato il problema e il tizio ci ha detto che avrebbe provveduto a riparare il letto e a offrirci un "cadeaux" da ritirare in reception. Quando siamo andati nessuno ne sapeva nulla. La seconda notte si è rotto il condizionatore e ha piovuto in stanza. Per fortuna a quel punto ci hanno cambiato stanza sullo stesso piano.
- Sophie (4/5): Hôtel impersonnel, proche de l’aéroport. - Proche de l’aéroport, plusieurs piscines, bien pour 1 nuit avant de prendre l’avion. Personnel à l’arrivée assez désagréable, hôtel impersonnel (rien de Mexicain ici), chambre pas très propre (télécommande pleine de poussière, vitres plus que salles), climatisation dans les chambres impossible à laisser allumer la nuit car beaucoup trop bruyante, hôtel très mal insonorisé (nous entendions nos voisins de tous les côtés, les gens dans le couloir…) le petit déjeuner très cher (25€), sud de la zona hotelera donc très isolé du centre de Cancún et du centre de la zone hôtelière (compliqué si vous ne souhaitez pas manger à l’hôtel).
- Moran (9/5): -
- Victor (8/5): - Las piscinas estaban bien, solo que las cerraban temprano a las 10 pm. Todo es extremadamente caro, unas galletas sencillas en 50 pesos, etc etc.
- Luis (9/5): -
- Anna (10/5): מומלץ ביותר - מלון גדול ומושלם. אומנם מרוחק ממרכז העיר אבל יש בו הכל
- Kieran (8/5): Exactly what we need! - Ideal hotel for what we needed. The beach-front location was a real positive. We decided to purchase breakfast separately for one of the mornings of our stay and it was lovely - really good value for money. The room felt very basic for the price and quite sterile - it lacked character. However it was a very spacious room with a good view of the lagoon.
- Hayat (4/5): Wouldn’t book here again/ - Very worn, couldn’t lock my door Saw mold Wasn’t up to standard for a Westin Staff was difficult, there was nice people working there Felt I would have been treated better elsewhere
- Elisabetta (10/5): - Camera ampia, pulizia giornaliera, vasca e doccia, colazione alla carta buona e abbondante Il letto era scomodo
- Victor (8/5): -
- Gonzalez (8/5): -
- MAGDALENA (10/5): - Wszystko. Nic
- Ive (8/5): -
- Eduardo (9/5): -
- SARA (10/5): - Todo🤍
- lorena (10/5): - Que el restaurante era un poco costoso , teniendo en cuenta que no hay más lugares cerca para comprar .
- Jessy (6/5): Correct - Le cours de danse La salle de bain. Le personnel dans la réception.
- Yolanda (8/5): -
- Kristen (10/5): - Relax
- MARIA DE LOURDES (9/5): - el servicio es bueno faltan mas restaurantes y mejor precio en alimentos
- Mariana (10/5): - Puedes disfrutar de la laguna y el mar al mismo tiempo las vistas son increíbles Al estar al inicio de la zona hotelera todo queda retirado
- Jose (10/5): - Atendimento
- CHIUTUNG (10/5): -
- Antonie (8/5): Even niets hoeven - De kamer was heerlijk ruim, de bedden comfortabel. Er was ruimte genoeg om aan het strand of aan het zwembad te liggen. Het ontbijt was prima, evenals het restaurant. Het feit dat er een klein (wel duur) winkeltje op het terrein was met lekkere koffie vonden wij een bonusje. Er zijn veel faciliteiten en er wordt veel georganiseerd. Dat wat betaald moet worden voor bv. een boodschapje, de was of een kop koffie was aardig aan de prijs.
- Nicolas (9/5): Bel hôtel - Bel hôtel, literie de qualité, plusieurs piscines et employés très agréables.
- Monica (5/5): -
- Priya (9/5): Pleasant - Quiet location on the beach
- Kruse (8/5): - Staff was friendly and the room was clean. The pool and the beach were great. The food prices in the restaurants were extremely high, wasn’t happy about that at all.
- J Carlos (2/5): Pésima - La ubicación El trato del personal y que no respondieron por medio de esta plataforma
- Andrea (1/5): Nul - Aucun Tout, trop grand, accueil et prestations en dessous de nos attentes
- Nathalie (10/5): -
- Patricia (10/5): - La comida y su atención e instalaciones
- HAOLAN (3/5): Poor staff at reception and housekeeping, definitely avoid in the future! - The beach is good. It owns regular elements for a beach resort. Sticking to its own rules and totally ignoring customers’ needs! For example, I arrived at noon and was very hungry. I planned to have lunch in the hotel, however the conseige assigned to me was not available until 2pm while other conseige did not answer me because I was not their assigned customer. Another example: although I saw 3-4 cleaning carts on the corridor in the morning, and I vacated the room from 10:20am to 2:30pm, the room was still not cleaned for two nights! The management and working flow definitely have some problems. I have not such issues in other hotels.
- Adrian (9/5): Would stay here again - Solid older resort with large American style rooms. Nice beach area with pool. Friendly staff.
- Rolando (7/5): - The staff was very attentive, hotel is clean, the rooms are fairly comfortable, beach is not crowded the rooms are a bit outdated, the TV does not have apps, the shower is small, no love-seat couch in the room, the food is just ok.
- Rolando (10/5): Awesome time - Like the secluded location Nothing
- Juan Pablo (10/5): -
- Faiza (6/5): - Le petit déjeuner le confort des matelas Le gigantisme de l établissement
- De la paz (5/5): Bien - Muy bonito y limpio es la 3 vez que me hospedo con ustedes Siempre incluyo desayuno y ahora resulta que solo 2 personas y por una persona más pagué casi 3000 pesos más la comida ha sido la misma o hay variedad en el menú en lo personal buscaría un lugar donde si reservo para 3 y incluyo desayuno sea para todos y ni me excluyan a nadie
- Lucero (10/5): -
- Alvaro (7/5): - pésima atención en la recepción y falta de interés en ubicar habitaciones con conexión
- Emily (7/5): It was fine, I wouldn’t be recommending it to people - Good facilities, clean room with everything you need in it Check in time is 4pm which is very late, and is followed by a check out time of 10am - which is unnecessarily early! Location is not great if you have any intentions of leaving the hotel and going anywhere in cancun, had to get taxis everywhere
- Patricia (10/5): Simplesmente perfeita! - A atenção dos funcionários, sempre muito atenciosos. Atendimento impecável. Gostei de tudo.
- Elizabeth (7/5): Very pleasant - Beach, did not have the time to go. Swimming pool, great. Room, nice but it lacked tea and a spoon, a shower cap. Breakfast, excellent. A few more things in the room like tea, a cup, a shower cap, etc.
- Paulo (6/5): -
- benedicte (7/5): - Les piscines et la petite terrasse de la chambre côté lagune. Wifi très faible dans la chambre . Petit déjeuner compris seulement pour deux personnes alors que nous étions quatre. Chambre pas ultra propre .
- Adolfo (9/5): Excelente hotel - Todo impecable Solo mucho zargaso En la Playa ( sacarlo más seguido )
- Wilmar (10/5): -
- Elodie (8/5): Cadre magnifique - Le personnel était très sympathique et bienveillant et les espaces extérieurs sont magnifiques. Les piscines très agréables avec une température parfaite. Il y a toujours pleins de choses et d'activités à faire tant à l'intérieur du resort qu'autour. Nous avons adoré les cours de cocktail, l'équipe nous a bien fait rire, en particulier Victoria et Guillermo qui ont été vraiment superbes. Brenda, une des concierge de l'hôtel nous a accueillis avec beaucoup de bienveillance et nous a recommandés pleins d'endroits. Enfin le restaurant Sea Stones était aussi de grande qualité. Leur poêle a bois laisse une délicieuse odeur dans l'air et un goût de fumé très subtil dans l'assiette. Le service y était aussi de haute qualité. Quelques points méritent toutefois d’être mentionnés, sans pour autant avoir gâché notre séjour. Nous avions réservé une chambre avec vue sur le lagon, mais avons finalement eu une chambre en rez-de-chaussée donnant sur le parking et les arbres. L'explication était que nous avions une chambre au rez-de-chaussée et que si on voulait une chambre avec vue il pouvaient nous changer pour une chambre à l'étage mais il n'y aurait pas de terrasse et il fallait revenir verifier si des chambres étaient disponibles le lendemain matin. Au final nous avons gardé la chambre qui nous a été donnée parce que c'était plus simple et ne voulions pas perdre du temps à déménager d'une chambre à l'autre, mais nous restons quelque peu déçus d’avoir été mis dans cette position de devoir réclamer ce que nous avions réservé. Par ailleurs, la chambre présentait quelques désagréments, notamment une infiltration d’eau près de la porte d’entrée et une douche à température très instable et des bruits de portent qui claquent dans le couloir mais aussi des travaux bruyants dans l'espace piscine/détente en pleine journée.
- Shirley (10/5): EXCELENTE!! - Siiii, es excelente, el personal es muy amable, las instalaciones limpias, todo muy bonito, estuvimos varios días y volvería nuevamente Todo me gustó
- Rodrigo (7/5): Recomendable hotel como lugar estratégico para otras actividades - Cerca del aeropuerto Se acumula más sargazo que en otras zonas de la zona hotelera
- Abhas (10/5): -
- Jose Maria (9/5): Relaxing and quiet time - The facilities were nice. Specially Gym and pool Location. Too far away from downtown
- Whitney (8/5): - Staff was nice, food was great! Tubs were out dated
- Myriam (10/5): Super - Super hôtel
- Maria (6/5): I will try another hotel next time thank you. - A bit disappointed on the facilities. They look and feel old. Bathrooms are definitely outdated. Not very friendly at the check in. I had booked a 3 people stay with breakfast included and when I arrived they only did 2. Booking was the one to solve the issue.
- Richard (8/5): Great place to stay on your way to Tulum - Location right on the beach
- MarieBll (6/5): Pas bien localisé loin de tout et ppas sympa - La piscine et les chaises longues et le jacuzzi La personne à la réception pas sympa du tout. Elle nous enregistre et nous dit que c'est inclus les petits déjeuners et elle voit que nous sommes 4 Puis le lendemain matin au petit déjeuner on nous tombe dessus pour nous dire que c'est que les petits déjeuners compris ne sont que pour 2 personnes. Bref ça fait arnaque.
Photos
