Hanoi Gatsby Hotel
Location: 67 Hang Thiec, Hoan Kiem, Hanoi, 70000, Hanoi, VN
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Spa Services and Amenities - Indulge in a relaxing massage at the spa during your stay at Hanoi Gatsby Hotel.
Dining Options - Satisfy your taste buds at the hotel's restaurant or opt for the convenience of room service.
Convenient Location - Explore the vibrant Old Quarter of Hanoi with ease as the hotel is within walking distance of popular attractions such as Hoan Kiem Lake and Dong Xuan Market.
Book your stay at Hanoi Gatsby Hotel now to experience luxury and convenience in the heart of Hanoi's Old Quarter.
Important Information
- Only registered guests are allowed in the guestrooms.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 02:00 PM - anytime
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Wheelchair accessible
- Safe-deposit box at front desk
- Free newspapers in lobby
- Porter/bellhop
- Full-service spa
- Meeting rooms
- Smoke-free property
- Tours/ticket assistance
- 24-hour business center
- Airport transportation - pickup (surcharge)
- Offsite parking reservations required
Rooms Available
-
Family Suite, Balcony, City View
1 King Bed and 2 Large Twin Beds
431-sq-foot soundproofed room, balcony/patio with city views
Layout - Bedroom, dining area, and sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning, daily housekeeping, and climate-controlled heating
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Fireplace
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Room service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Balcony or patio
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Family Room, Balcony, City View
1 King Bed and 1 Large Twin Bed
377-sq-foot soundproofed room, balcony/patio with city views
Layout - Dining area and sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Bathrobes, slippers, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning, daily housekeeping, and climate-controlled heating
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Fireplace
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Room service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Balcony or patio
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Double or Twin Room
1 King Bed OR 2 Large Twin Beds
269-sq-foot room with courtyard views
Layout - Dining area and sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning, daily housekeeping, and climate-controlled heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Fireplace
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Room service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Junior Suite, Balcony, City View
1 King Bed
377-sq-foot soundproofed room, balcony with city views
Layout - Bedroom, dining area, and sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning, daily housekeeping, and climate-controlled heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Fireplace
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Room service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Executive Double or Twin Room
1 King Bed OR 2 Large Twin Beds
301-sq-foot room with courtyard views
Layout - Dining area and sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning, daily housekeeping, and climate-controlled heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Fireplace
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Room service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- laurence (8/5): - Convenable car les chambres sont spacieuses mais simple,velles donnant côté rue sont assez bruyantes. A côté il y a de quoi trouver le petit déjeuner
- MillieCroz (2/5): Dirty& uncomfortable! DO NOT STAY HERE HORRENDOUS HOTEL - Do not stay in this hotel!!! Fake good reviews probably written by the staff! We checked out as soon as we checked in and saw the room! Been travelling around for 3 months in different countries and this is by far the worst we have ever come across! Mold on the walls, dirty & the bed was like lying on a plank of wood! Looks nothing like the pictures & even the lady at reception was rude! Shouted at us when we arrived to cancel on booking.com & pay with them & when we showed her the dirt in the room she was rude to us! DO NOT STAY AT THIS HOTEL, so many other good hotels around it with clean & comfy beds! We checked out & into a new one straight away for the same price & it was exactly what you’d expect it to be! VERY DISAPPOINTING and yet to received our refund!
- Roving697724 (2/5): Dirty dirty dirty!!! - Do not book this hotel. We arrived and checked out straight away. The room was very dirty, layers of dust everywhere and stains. The room had clearly been left and not touch in a while. The walls had mold on them and a funny smell. The bed mattress was like lying on a plank of wood. There is no excuse for poor hygiene levels, it takes at little as half an hour to clean a room. Do not waste your money as there are a lot better hotels which are spotless for the exact same price or less…believe me.
- christophereN4852EU (2/5): Never again. - The night started with the power in our room tripping. Which was understandable as it was raining. We asked to be put in another room as we had seen that booking.com had rooms still available. After discussing with the manager (who clearly didn't know if there were even rooms available), we were able to get another room. On two occasions though, a young boy who was obviously the night manger (who could not speak a word of English) came and knocked on our door. Once at around 8:00 pm, and again at 11pm!! For very poor reasons!! Which was due to very poor communication between staff and very poor customer service. The room was nothing like the photos and was filthy. Then, when checking out in the morning, the same (night manager) was sleeping on the couch in the reception area. He did not say barely a word to me, grabbed the key off me, and went back to sleep on the couch again. Do not advise this hotel.
- Baden (4/5): - The staff were nice enough. The room was absolute filth. Mould in the bathroom and bedroom. Had a much more comfortable stay at a Hostel down the road. Do not recommend.
- yosimi (2/5): びっくりでした。 - 402の部屋に宿泊しましたが、シャワー室の排水が悪く水がたまり トイレまで水浸しになった。トイレの水のたまる音なのか ポトポト音が気になった。シャワールームの掃除がされてなかった。 202の部屋のWiFiがつながらなかった。 いろいろありすぎたて 思い出が沢山残るホテルになりました。
- Michael (6/5): - The property is centrally located. Daily? Room servicing was unreliable, had to ask for sheets to be changed after 10 days. Shower drain mostly blocked, toilet not cleaned, toilet paper had to repeatable ask for.
- Anne-Sophie (8/5): - Perfect for a quick recovery on our way out of Hanoi
- SUMAN (6/5): - Lots of noise at night, staff didn’t remove the portable bed after committing, fid not understand English properly
- Bethan (8/5): Welcome stay. - Central location. Good customer service.
- J6867WJannem (6/5): A bit shabby but ok if you’re not too fussy - This hotel is ok if you’re not terribly fussy. Close to the old town. The people are friendly but the advertised free breakfast is non-existent. It’s a bit shabby, the shower is a bit hit and miss. However the rooms are a good size and they are cool. There’s not too much noise from the very busy street.
- Angeline (4/5): Calling for smartness - They should try to be smart, very smart. Especially the bathroom. They should replenish toiletries as well as scrub the toilet floor and walls so that clients plan to come back or refer other people. They should also sweep the room floors everyday when there is a client. They should be professional especially on the reception area. They should buy proper detergents not user old containers over and over again to refill. They are nice people but dirty.
- Peter (10/5): - Overall stay was pleasant. Staff was friendly. Lift very smooth. No issues. Only negative is that the bathroom was not as clean as photos presented, and there were ants.
- MY (2/5): - The photos used for reference is not accurate. This hotel has seen better days. The shower and bathroom sinks haven't been cleaned in years covered in soap scum and the tiles were lifted off the floor with dirt coming out of the cracks. There were also holes and cracks in the walls with ants coming out of the opening. Also we booked a king bed plus 2 twins and it turned out to be one twin bed and one cot. We specified that we booked based on the bed listing but they informed us there is no room with 3 actual beds. Expedia really needs to change that as it is inaccurate info. We pre-paid for 4 nights and left after the first night. They would not refund us even with the issues we outlined. The front desk in the evening was very unpleasant. While we were trying to check out, I asked if we're good to leave after we returned the key, she said to wait and then started ordering food on her phone. We just took our belongings and left. I have never given a bad review before but I do think its the hotels responsibility to have proper cleaning and sanitizing of the rooms as well as pest control. I was in Vietnam for 3 weeks and no other lodging had issues. It needs to be properly maintained with the bare minimums and fix all the walls and floors.
- linliteo (2/5): PLEASE DO NOT BOOKED THIS HOTEL!!! IRRESPONSIBLE!!! 😡🤬 - Me and my family (including elderly) gone through a 8 hours tiring bus journey from Sapa to this hotel, and we have been told that they cancelled our booking right before 1 hour of our arrival WITHOUT ANY REASON GIVEN. When we complained to the customer service, the staff just said manager went home and he has no contact number of his manager. It is RIDICULOUS and IMPOSSIBLE a staff working and do not have contact number of their superior for emergency purposes! Plus, the staff was irresponsible, zero effort in helping us to resolve the booking cancellation issue, and totally ignoring us! Poor management and bad customer service! IF YOU STILL INSIST BOOKING THIS HOTEL AFTER SEEING MY REVIEW, TAKE YOUR OWN RISK!!!
- 622enesd (2/5): Terrible - The reception staff is terribly, The man with glasses unrespectful, He said 50 ı understand 15 and he started say me go out of hotel crazy man how they can work with this behaviour, and he is drunk while I want to Check in
- kazuya (2/5): - バスタオルは糸が抜けるし、接客は1人以外は最低 夜中は子守りの合間の対応で無愛想。シャワーの温水は5分も保たないです。 ロケーション以外は最低でした。
- Bedellia (10/5): Above and Beyond - My phone was stolen on my first night in Hanoi. It was a very stressful experience, and I’m so grateful for the assistance of the Hanoi Gatsby throughout my stay. Hui, the hotel manager, translated my experience for the police officers and stayed for several hours to ensure the report was correct. The hotel receptionist met with officers to complete the translation. Hui even returned to the police station a few days later to obtain the final report on my behalf. The service and hospitality of this hotel is truly above and beyond anything I could have expected. Their service, coupled with the hotel’s offerings - clean, bright rooms and a great location - made my experience so different from what it could have been. I highly recommend Hanoi Gatsby and will certainly return if given the opportunity.
- 455tamaran (4/5): So crowded location¬ nice room - I have been to Gatsby hotel for 2day. Service is good. But location and hotel room is totally bad for me. So crowded and rooms got some smell don't know what kind of smell. Bed is not comfortable and room is not clean. Maybe price is a-bit cheaper then other hotels but i will prefer to pay more 100,200dong to stay other hotel.
- Marvin (10/5): - Great location and friendly staff. It was just a few minutes away from the lake.
- Verified traveler (10/5): - My room was exactly as advertised, with a large balcony :). Location is great , right in the middle of everything ! There are no pool or gym but was not expecting one . The staff is what made this stay so good . They were very attentive always welcoming and arranged my tours to surrounding areas. Good stay all in all
- John (10/5): - The girl on reception was exceptional each morning at breakfast and throughout the day and I can’t praise her enough as were the other staff would return next year if coming to Hanoi
- AndresCa9 (10/5): Fantastic experience!! - We stayed with a couple of friends and the experience could have not been better. The service was fantastic, we got help with evreything we needed and enjoyed a delicious breakfast everyday! We stayed on Christmas Eve and the staff was extremely special. It was a fantastic experience!
- Verified traveler (10/5): - トイレの排水口から変な匂いがする。臭かった。
- Giulia (10/5): Great stay in Hanoi - We had a incredible stay at Hanoi Gatsby! The staff is very friendly and will help you with whatever you need. The rooms are very nice and spacious. Breakfast is very nice since you can order two options from a menu plus serve yourself in the buffet. Localization is also great! Walking distance from the main attractions. Would definitely stay here again!
- Lydiadolan1 (10/5): Wonderful hotel even better staff! - We stayed at Gatsby Hotel from 16th dec-21st Dec and everything was wonderful. The hotel is in a great location in old quater and the rooms are clean ans spacious. Breakfast has a good selection from cooked ommlette to cereal or croisant. Jessie is amazing and made sure we had a great trip. She messaged me via whatsapp when we first booked the hotel around July and assisted with any questions I had about vietnam in general. She is verg knowledgable and extreamly friendly. Nothing is too much to ask the staff at this hotel and we were sad to leave! Highly Highly recommend! :) xx
- Verified traveler (8/5): - Good area Close to everything very clean room nice food and the staff was very helpful would stay here again
- au-chrisb (10/5): Perfect location - This hotel is great for walking to all the places of interest in Hanoi. The staff are wonderful and so helpful. Thanks Tracy and Anh, you made us feel at home. The room was clean and lovely. Breakfast had choices of western and eastern cuisine. Highly recommend. Also they will organise tours for you. Do Ning binh. It’s amazing value for money and discounted if you book with the reception :-)
- WaiYee (10/5): - Excellent front desk service, Anh and Tracy were very helpful and gracious in helping us to locate places of interest and places to go for good food. Also, the tour packages that they recommended was very good.
- Y.F. (10/5): - Good location, spacious, clean and cosy room, tasty breakfast. The staff Tracy, Anh, Jessie, Ly and Chef Ninh who provided their best services every time. You would not regret to chose this hotel.
- 91Tim (10/5): Stop over...!!! - Stayed here for 1 night only. Should have stayed for a good few days. All the staff were so friendly and helpful especially Jessie..Arranged car to pick us up from airport and could not do enough for us.This is a very friendly hotel with 5 star service.Thank you so much everyone for making our quick stay memorable.. Would definitely stay here again when travelling Hanoi..Clean rooms and a nice breakfast..Very very good ...!!!
- Verified traveler (8/5): - The original room we were given was not satisfactory. Our stay was 5 nights. The first night was noisy and an old bathroom. The subsequent room was very good.
- BarrH (10/5): - Great location in the old quarter. Great staff and facilities.
- almasan (10/5): Great stay - Our stay at this hotel was a great experience, the staff was always very helpful, the girls from the front desk helped us organize our day itinerary and they always looked forward to making us feel comfortable. The breakfast was great, they offered pho, omelettes, sunny side up eggs, crepes, french toast, fruit, yogurt, coffee and juices, very well assorted and served. They recommended us local places to eat where we could experience the true local cuisine without worrying about getting sick. They also arrange our airport pickup, which is of great help when you are a first time visitor to this country. Book this hotel and don’t worry about anything else!
- Victor (10/5): - Good hotel that makes it a great stay. Good location, excellent service
- Victor (10/5): - great service, location ... very helpful staff. Bang for buck
- Verified traveler (10/5): - The staff were so helpful in every way with the lady who speaks English so helpful in giving info for a busy city. Everyone should go to this Hotel for it is so central to Hanoi and the service was absolutely excellent . Please book this Hotel you will be happy that you did.
- Verified traveler (10/5): - Lovely staff who went out of their way to help. We will stay here again :-)
- 355robyns (10/5): The best hotel staff EVER - 3 women, motorbike tour for 10 days... what could possibly go wrong? Well something did and that's another story all together. The staff at this hotel is what makes it amazing. First the accommodations were great. From the second you get there you are well cared for. Theres a sweet doorman who will not allow you to carry your bags. The front desk women were always smiling, always caring and warm, and very concerned when tragedy struck. The rooms were comfortable, clean, had all the things you could need provided and made to order breakfast was included! The only drawback was hot water was hit or miss, but we didnt care because they really took care of us. We stayed there on 3 occasions and when one of our riders was injured they took over and made sure that when she was released they had all resources to care for her. Fortunately, for them, she wasnt released from hospital before the trip ended so they didnt have to provide those extraordinary services but they would have and at no extra cost. When we needed something they offered to go shopping for us. They showed us how to navigate the area. They were simply the best. I'd highly recommend Gatsby Hanoi to anyone travelling to this region!
- Verified traveler (10/5): - Clean and centrally located. Their breakfast is not bad at all. All staff are really friendly.
- Verified traveler (8/5): - Centrally located and close to the tourist attractions in Hanoi.
- Verified traveler (10/5): - This was my third stay at the Hanoi Gatsby, and while there are many hotels to choose from in the Old Quarter, I would definitely stay at the Gatsby another time and see no reason to change! The staff are always very friendly and helpful, rooms are large with very comfy beds, and breakfast is excellent. Also an ideal location for exploring Hoan Kiem, so many great restaurants nearby. Highly recommend.
- Verified traveler (10/5): - Excellent services.All staffs very nice&polite specially Oanh and Ngoc We would come back to stay at Hanoi Gatsby hotel
- Verified traveler (2/5): - They cancelled our room WITHOUT any notifications beforehand. They should've contacted us tons of time if they really know what customer service is. We booked the room a month ago and even contacted them 5 hours before arrival when we had a connectiong flight at Incheon-Seoul airport in Korea to double check the reservations we had made. We arrived the hotel around midnight using "their" airport pickup. And all we heard from them at the front was that there was no room for us. They arranged other room in other hotel and tried to convince us that we could stay there until the end of our trip. We even wanted to argue them because we were so tired to do so. Also their English is not good enough to understand what we were complaining about. And We wouldn't agreed without them if we were that much tired after almost 20 HOURS FLIGHT FROM TORONTO, CANADA. We brought all our luggage at midnight and went over to the other hotel. We really want to sleep ASAP. BUT we never slept that night. After taking a shower, we became very furious about the crappy alternative room they provided and we should deserve more than that for sure. I logged in to Expedia and check the price the room we had at that time. It was about $31/per night as I remembered. The original room we suppossed to had is $51.08/per night. OMG ARE YOU KIDDING ME? SO, I called customer service on Expedia.ca. My husband were ventilating to a wonderful lady and she offered us a better room in Little Hanoi Deluxe.
- 436meitals (10/5): They ruined my day! - I booked 3 rooms the nights before for my family with 4 young kids. And it was confirmed!! When I landed in hanoi I saw email that they are realy sorry but they actually don't have room for me. Go find a hotel now.. They offered to place me in a near hotel and claimed it is better.. but they will be so nice to give me the same rate. Checking at booking.com I saw that the rate for the other hotel was 30$ lower and with very less in everything I booked ( i booked balcony.. and the other hotel has room with no windows ) it is weekend and I ended up with no hotel in Hanoi !! You cannot trust hotel that cancel confirmed reservation and even more if they try to rip you off with excuses.
- Verified traveler (10/5): - Very nice small hotel,great location near lake,markets also train street.The staff cannot do enough to make your stay most enjoyable and will cater to your every need.I am not an easy customer,this hotel and the wonderful staff easily exceed any expectation,you may have.
- Verified traveler (8/5): - The hotel is clean, attractive and the staff are very helpful. They did make an error with our room booking, which meant we had to wait around for a room at 6 in the morning. However, the staff were apologetic and the rest of the stay was great, and they went out of their way to help us with other matters. Breakfast is very nice, although they should have a drinking water machine available to reduce plastic use.
- Bungafl (10/5): Nice boutique hotel - It is a top notch service they provide. All of the staffs are very friendly and helpful. My kids love them. They arranged all of our tours. They made sure our stay enjoyable. The room is spacious and clean. The location is just perfect, it is located in old quarter, close to everything. We really enjoy our stay there! We LOVE it! Thank you all the staffs for everything! Warm Greeetings from the US.
- sodeep6969 (10/5): Great Gatsby - I choosed this hotel because of good reviews on social media. Located in the old town with many restaurants and stores around, just few steps to the Hoan Kiem lake. Staffs are well-trained, always smile and sharing positive energy. Room was style, clean, tidy and fully equipped. Breakfast was well-organized. Highly recommend! 👍
- Verified traveler (10/5): - Nice 3 star hotel right in the middle of Hanoi's Old Quarter so perfect for sightseeing. The staff are extremely friendly and helpful and can't do enough to help. Breakfast included fruits and cereals as a buffet and a range of Western and Asian options a la carte. All rooms had a wonderful air conditioner which was essential in August with the comparatively high temperatures and humidity - even over night. Overall highly recommended for westerners new to Vietnam.
- LQ (10/5): - New property, friendly staff, and a walkable and convenient area.
- Verified traveler (10/5): - Had an amazing stay at this hotel. The staff were lovely from the moment the booking was confirmed all the way to the end of the stay. Good English, very helpful in terms of helping organise your itinerary for tours and transportation (to and from airport). Clean and interesting interior with the necessary amenities. Also located within the old quarter so close to many places in the city.
- mary (10/5): - The hotel is small but staff is one of the best I have seen Small breakfast room but they make eggs, crepes made to order along with a fabiuloud chicken noodle soup for breakfast Hotel in a truly Vietnamese street
- Verified traveler (10/5): - Our family of 4 spent 5 days at the Gatsby and really enjoyed our stay. The hotel only has 10 rooms and is a similar size from the outside to many other boutique hotels in the old quarter. We liked the location of the Gatsby, though, as it was a little removed from some of the louder areas of the old quarter but still close enough to have easy access to shops, restaurants, Sword Lake, etc... The hotel is simple, but had everything we needed for our stay. We chose this hotel over others because they had a room with actual beds for 4 people. The beds are not overly comfortable by Western standards, but were sufficient. The breakfast each morning was always freshly prepared and there were enough choices for us to all have something we enjoyed. The staff is very friendly and helpful. We would definitely stay at the Gatsby again for a future visit.
- Verified traveler (10/5): - This is a fantastic hotel & the staff are beyond helpful. Even prior to our trip Jessie was watts apping with advice & helping us to book halong bay etc. Great assistence all during our stay. The hotel really had no short comings (although we did initially think it was smaller than expected but the bedrooms & beds were very spacious) but if it did the assistance provide by staff would override them. Thank you for a lovely trip. Sharon & Mick from ireland
- Verified traveler (10/5): - I like the hotel location, staff are so friendly and helpful. Excellent
- Verified traveler (10/5): - Great location and clean rooms. Staff was friendly and knowledgeable
- Vincent (10/5): - Good location. Very helpful and friendly staff. Super clean and well maintained. Good wi-fi. Highly recommendable!
- Verified traveler (10/5): - helpful friendly staff, enjoyed my stay at Hotel Gatsby!
- Verified traveler (10/5): - The staff were very friendly and attentive, and service went above and beyond, for example providing complementary drinks when in reception.
- Verified traveler (10/5): - Words can not describe how amazing this hotel is. My husband and I had a wonderful stay here. Great communication before arrival as we booked the Orchid Cruises package with them. They gave great advice on other aspects of our trip through Vietnam too. As it was our honeymoon they gave us a free upgrade to a suite on arrival. Petals, swan towel and bottle of red wine. Amazingly friendly helpful and welcoming staff, they always remember your name. Good Aircon and great shower. Lovely breakfast. Would definitely stay again and recommend to others.
- John (10/5): - Everything was amazing! Staff was so kind and always willing to help. They have more than amazing costumer service. They upgraded our room for free, got an amazing flower decoration. They gave us suggestion what to see and what to do. We booked at Hotel tour to Ha Long bay, very well organized. At the end they gave us a gift when we check out and one of the staff even walked us to the bus station. In one word: Excellent!
- Sim (4/5): - This hotel was not ready for customers, everything was not set up with constant power trips and lack of amenities such as a service phone, an operational table and even a simple clothes hook in the toilet
- Verified traveler (10/5): - I am 36 years old and have travelled a lot all over the world. This will be an unforgettable accommodation experience. Tracy and staff have to be the nicest people I’ve ever met. Such fantastic hosts. Tracy herself has a passion for tourism and Vietnam and will offer you all kinds of guidance and suggestions on activities. She is obviously well connected in the industry as well. The hotel is gorgeous is boutique and in the heart of the Old Quarter. I was having such a great time that I extended my stay at the hotel 3 nights. Really, can’t say enough good things about it. (Also a great breakfast!)
- Verified traveler (2/5): - This is fake, do not book it, purchased 2 nights and still no refund
- Verified traveler (10/5): - First let me start by saying, we have travelled from North to South Vietnam and this hotel is by far our favourite and in fact one of our favourite hotels ever actually and we have stayed in 5 stars across the world that do not provide the excellent level of service and care that Gatsby hotel do (and we have very high expectations). We were greeted by the friendly staff as soon as we arrived, given a fresh juice and fresh fruit whilst we we’re checked in, given local information that was extremely helpful and then shown to our room which was beautiful. The entire hotel is spotless, the decor is really lovely and new and the service is outstanding. We also had breakfast and you can order whatever you want from the menu which is great as everything is fresh and hot and you can order as much as you want. The location is also fantastic, literally 2 min walk to the lake if that. Overall, the hotel have got everything spot on, including the little things that really make the difference. I’d also like to particularly mention Ruby who was very helpful and always smiling so thank you. We hope to return to Gatsby hotel and highly recommend other visitors to Hanoi to stay at this incredible hotel.
- Verified traveler (10/5): - We will be raving about the Hanoi Gatsby Hotel for the rest of our lives! My boyfriend and I stayed here while visiting Hanoi, and the hotel's aesthetics, comfort, food and SERVICE exceeded all of our expectations. We have stayed at many 5 and 6 star hotels around the world, and the Gtasby Hotel easily sits amongst the top. The hotel was beautiful, clean, conveniently located, and I cannot say enough wonderful things about the hotel staff. Every single employee we interacted with went above and beyond to fulfill any request. We could not believe the level of service; and every day had another "amazing story" to tell one another about how Mie or Anna or other staff member helped us out that day. Our first morning there, my boyfriend was in search of some toiletries. He went downstairs to ask the front desk where the nearest store is. Not only did the staff member let him know exactly where it was, she proceeded to walk him to the store herself, and help translate to ensure got exactly what he needed! The day I checked out was the day of my birthday, and neither my boyfriend nor I let the staff know ahead of time. Yet, every where we walked in the hotel, the staff wished me a happy birthday, and of course had a beautiful dessert waiting for me at breakfast. I can't wait to return, and to take my friends and family with me next time!
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