Empire Hotel
Location: 44 W 63rd St, New York, New York, 10023, New York, US
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Recreational Amenities:
Enjoy a workout in our fitness center and unwind by our seasonal outdoor pool.
Dining Experience:
Indulge in American cuisine at Empire Rooftop or visit one of our two restaurants and a cozy coffee shop.
Convenience and Services:
Benefit from limo/town car services, a computer station, and dry cleaning/laundry facilities during your stay.
Book now for a luxurious stay at Empire Hotel, centrally located in New York near iconic landmarks.
Important Information
- The seasonal pool will be open from May to September.
- Pool access available from 11:00 AM to 7:00 PM.
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- A car is not required for transportation to and from this property.
- Parking height restrictions apply.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Health or beauty spa nearby
- Electric car charging station
- No single-use plastic straws
- Comprehensive recycling policy
- Area rugs in public areas
- No single-use plastic stirrers
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Guest education on local ecosystems and culture
- Sustainability/community reinvestment (10% revenue or more)
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Concierge service
- Outdoor pool - seasonal
- Elevator
- Fitness facilities
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Limo or town car service available
- Meeting rooms
- Smoke-free property
- Assistive listening devices available
- Braille or raised signage
- Self parking (surcharge)
- Computer station
- Rooftop terrace
- Pool sun loungers
- Electric car charging station
- Housekeeping on request
- Vegetable garden
- Banquet hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Grey water recycling system
- Covered parking
- Secured parking
- Health or beauty spa nearby
- Wheelchair-accessible public washroom
- Valet for wheelchair-equipped vehicle
- Visual alarms in hallways
- Food and water bowls
- Change of towels (on request)
- Change of bed sheets (on request)
- Coworking spaces
- Stair-free path to entrance
- Vegetarian breakfast available
- Organic food
- Humane animal treatment
- Locally-owned & organized tours & activities
- Showcase for local artists
- Sustainability/community reinvestment (10% revenue or more)
- Guest education on local ecosystems and culture
- Double-glazing on all windows
- Locally-sourced food on site (80% or more)
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
- Accessible shuttle
- No accessible shuttle
- Smooth flooring in public areas
- Thin carpet in public areas
Rooms Available
-
Standard Room, 1 Queen Bed
1 Queen Bed
200 sq feet
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch flat-screen TV with premium channels
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Junior Suite (2 Double Beds)
2 Double Beds and 1 Double Sofa Bed
385-sq-foot room with courtyard views
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch flat-screen TV with premium channels
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free local calls, double sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Superior Room, 2 Double Beds
2 Double Beds
260 sq feet
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch flat-screen TV with premium channels
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Superior Room, 1 King Bed
1 King Bed
260 sq feet
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch flat-screen TV with premium channels
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Superior Room, 2 Queen Beds
2 Queen Beds
260-sq-foot room with courtyard views
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch flat-screen TV with premium channels
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Deluxe Room, 1 King Bed
1 King Bed
360-sq-foot room with city views
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch flat-screen TV with premium channels
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Suite, 1 King Bed with Sofa bed, Corner
1 King Bed and 1 Double Sofa Bed
500-sq-foot room with city views
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch flat-screen TV with premium channels
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free local calls, double sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Superior Room, 1 King Bed, Accessible
1 King Bed
260-sq-foot room with courtyard views
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch flat-screen TV with premium channels
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Portable shower seat
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Room, 1 Double Bed (Express)
1 Double Bed
140-sq-foot room with courtyard views
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch flat-screen TV with premium channels
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 1 (1 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Deluxe Room (2 Double Beds)
1 Double Sofa Bed and 2 Double Beds
325-sq-foot room with city views
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch flat-screen TV with premium channels
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Junior Suite (1 King Bed)
1 Double Sofa Bed and 1 King Bed
385-sq-foot room with city views
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch flat-screen TV with premium channels
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free local calls, double sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
Guest Reviews
- mark (6/5): - Great location. Hotel needs upgrade
- Leah (8/5): - Great location for a Lincoln Center visit. The room with the full bed is teeny tiny, but the king superior was comfortable. The front desk has water, but there's no vending available.
- Brandon Lee (2/5): - Room key cards die almost daily. Room was dirty. Cannot call front desk from room phone
- judy (6/5): - The Empire Hotel has seen better days. Our room was shabby at best with banged up furniture, peeling paper, broken blinds and a non-existent heating system. I asked the front desk for a luggage rack twice on the day of arrival and it never appeared. Could not adjust the heat or air in the room. All it did was blow cold air. There were a couple of people at the front desk who were plesant, but on checkout, I was not asked about my stay. Super disappointed overall.
- Christopher (4/5): - Room was very noisy with outside air conditioner noise all day and all night. Hot water worked but had to waist water for like 8 to 10 minutes before starting to get hot.
- Owen (10/5): - Good
- BRENDA (10/5): - It is a solid, safe, clean place to stay in a great location across from Lincoln Center. Staff are friendly, honest and responsive. Prospective guests should understand that it is an older building with some wear. Easy access to multiple subway stations and Central Park.
- LARISA (10/5): - Near Lincoln Centre. Staff is nice
- Rees (10/5): - Very friendly staff and nice shower!
- Teresa (8/5): - Air conditioning needed repairs. This caused excessive humidity in the room.
- Laurent (4/5): - The lobby look good. Everything else is terrible
- Diana (8/5): NY Week! - Perfect location
- Maria Filipinas (8/5): - Friendly staff. Suggestion to have a coffee maker.
- Kathy (6/5): - Upon arrival the staff were very pleasant and the lobby was very inviting. Also, the parking garage affiliated with the hotel was great with quick service. The room itself was ok and we had a similar experiences as others - the room had been updated at some point, but it was kind of beat up and there was visible mold in the room (on the ceiling above the bed, in areas where the wallpaper was peeling there was mold underneath, and on the bathroom door frame). I guess we did luck out since the ac and window blinds worked, which others have complained about. The area is wonderful which is a huge draw for this hotel but it’s unfortunate that it’s not maintained better. While my stay wasn’t terrible I probably wouldn’t take my chances at this hotel again.
- patricia (6/5): - Area is great.!!!!....No plastic bags to store anything ..very bare bones, but fine..Almost ready for renovations Put in room very close to the street,so a bit loud....Better than last time,when I was next to a boiler room...
- Kenneth (8/5): - Need better lighting in hallways. Very dim. Morning coffee available in lobby would be nice.
- Timothy (10/5): - Clean and comfortable for NYC
- Joseph (8/5): - Great location
- Lynnette (8/5): - Wonderful location, great staff, felt safe, nice design. Only complaint was the air conditioning (no matter what we set it at, it stayed 73 in the room). But would definitely stay there again.
- Francisco (10/5): - Great place with friendly staff
- Ashley (4/5): - I wasted my money on four crappy nights here. They had to move me to a different room, twice! The towels had HOLES in them, and I think this is where I got ringworm on my trip! I paid for a deluxe king, which cost enough I was expecting a nice room. Well the first room they gave me I couldn’t make it past the door, because there wasn’t room between the bed and the wall to roll my suitcases in. They told me, “ oh, it’s just like that for that room in each floor because of the fire exit” …. Well then don’t call that room “deluxe”!!! The second room had a broken AC unit that reset to 82 degrees every hour. After one sweaty night I complained to the front desk and they said they would have it fixed for me. The second night it was no different. I complained again and they had me pack all my bags to be moved to a THIRD room. That room at least had working AC. All three rooms were a bit dingy, and the towels were all pretty worn out. The pillows were all lumpy. The carpet looks like it is from The Shining. I have no idea who gave this place “4 star hotel” status, but it doesn’t live up to it. I asked for some sort of accommodation be made for all my inconveniences, but never heard anything back from this place. I recommend you AVOID the Empire Hotel unless you like throwing tire money away and have no other options
- sara (8/5): - Complimentary water bottles- clean rooms- very tiny bathroom with no counter space - loud AC - few outlets
- Robert (10/5): - Staff was extremely friendly. Clean room and lots to do in the surrounding area.
- Linda (10/5): - Staff was absolutely outstanding from front desk to porters to housekeeping. Great location. Easy walk to Lincoln Center and Carnegie Hall. Old building but well kept. Could use some updates but it was fine. We were happy with our stay. Bed could be a little softer though.
- Joshua (8/5): - The staff were very nice and prompt. The location was excellent and walkable. A little wear on the furniture, but nothing upsetting. Would stay here again!
- Maria (10/5): - Clean and cozy
- BERNICE (8/5): - Cleaning staff was very kind and helpful. Ideal for attending the opera and theatre. Convenient for shopping.
- CAROLE M. (6/5): - This is an incredible location. I will go again nxt year for the press screenings for the New York Film Festival. You can't beat the location. Everything is there.
- Ian (8/5): - Great location. The 2nd room was very quiet. The room was very dark, and the carpet always seemed a little damp.
- James (2/5): - When we checked in the rooftop pool was closed. We were told it would be open till end of September. The AC wasn't working in our room, so they wanted to give us fans. The room was 80 degrees. We pushed and they moved us to a room with 2 beds. Photos are pretty, but the hotel needs major upgrading. VERY disappointing for $600/night!!!!!
- Peg (8/5): - I have been staying at the Empire Hotel for a number of years. I like the convenience of walking across to Lincoln Center,Central Park, restaurants and the subway. It is clean and the staff is always kind and helpful. I wish they had room service,safes in the rooms and clock radios. I miss being able to listen to the radio when I stay there.Also I miss having the coffee service in the room. It would be nice if the bar was back in the lobby. I remember when they had a spa which my sister and I enjoyed immensely. It is an old building which was renovated several years ago. It could use a little help with fresh paint and better lighting in corridors. Such a great location just needs a little facelift.
- Roberta (8/5): - Staff was friendly and very helpful. Our air conditioning didn't work well. Rooms were clean.
- Paola (10/5): - It was a great stay!
- Kaylee (8/5): Nice but dated - Great staff, very clean, and in an awesome location. The hotel itself is a bit dated, but the service and convenience make up for it.
- Kelly (6/5): Pretty hotel but several issues - Beds were not very comfy and pillows were very lumpy & uneven. Not enough towels, no bath mat the first day. We had two keys and both never worked at the same time - fixing one demagnetized the other and we kept having to get them fixed. Elevator call buttons broke one night so I had to go up & down twice via stairs to get the key fixed. Please give a bonus to the gentleman who had to man the one working elevator, he was fantastic and working so hard! Room was also very loud between the old AC and traffic noises.
- Ive (10/5): - It’s was quiet, neat, and the staff is very respectful and responsive. Great spot to stay for a shopping trip with all the shopping centers near by the hotel.
- Laurie A (8/5): - I really like the Empire Hotel. Nice art deco look to the lobby and hallways. My room was a double bed room which was very spacious since I was staying on my own. I really loved the room! Very clean and cozy with lots of room for my things. Great floor to ceiling mirror and nice bathroom. The hallways are a tad dark (why is that?) . All staff were courteous \and helpful.
- john (8/5): - Staff was very nice and helpful!!
- Laverna (8/5): - Staff was very friendly and informative and always willing to help. Room and furnishings were a little dated, but clean beds comfortable. three restaurants close by with different options. would consider booking again if needed.
- German (8/5): - Very plesant stay for the price. Rooms are clean and staff very attentive and friendly. Close walking distance to train station and Central Park. Many places to eat and feels safe at anytime.
- Andrew Lee (10/5): - Staff was great, rooms were nice and the location was perfect for us
- Joseph (6/5): - Window shade was broken and the wallpaper was peeling but good location
- Ilona (6/5): - Outdated room
- Karyn (6/5): Not great - The rooms were dark. The wallpaper was peeling. The air conditioner was noisy. There were no amenities like cotton, Q tips, no coffee or tea options.
- Robert Geoffrey (10/5): - Excellent weekend stay.
- Alexander (6/5): - Great location! Staff were excellent - very welcoming and helpful. The room itself was a bit disappointing- smelt moldy and the bathroom needed an update - you could see the effects of moisture on the finish. Pool which was advertised as being open through September, but it was already closed.
- Terry (10/5): - This is a very nice hotel with great amenities and good options in the neighborhood
- Stanley (6/5): - Everything went well
- Yu (10/5): - Great
- Feng (4/5): - Service is poor.
- Douglas (4/5): - The air conditioner fan clicked against its encasement and the technician could not solve the problem. The window blind did not raise, maybe on purpose because the window faced an airshaft. But I'd guess only a minority of hotel rooms face the airshaft. Of the six places for hooks on the wall for clothes, five were missing or broken. I could fiddle with one light to get it working, but even with that light the room was dark. The hallway was dark, too. Paint was missing in places on the room's woodwork. The TV did not allow you to sign into NetFlix or offer pay-for-view programs. The most positive thing about the hotel is its location across from Lincoln Center. The room was no smaller than most Manhattan hotel rooms. The front desk staff was fine, but obviously they couldn't solve the problem with the room. They did offer to move me. The lobby is attractive. If you know for sure that your particular room will be in better shape than mine, I'd try this hotel. But when I gave the front desk every chance to say that my room was an exception, they didn't make the claim.
- Eun sook (8/5): - Nice location and nice staffs . Bed is good but air condition is noisy .
- Ellen (10/5): - Very good lication
- Georgina (8/5): - I enjoyed the location of the property.
- Terry (10/5): - Very nice hotel
- Elena (4/5): - The hotel was an absolute nightmare; everything was falling apart. I’m sorry, but this is not a five-star hotel. It’s not even a three-star one.
- Denver (8/5): - Very nice staff and hotel was great! Just
- Mark Max (10/5): - The cleaning staff was excellent and accommodating. The hotel was in a great area of New York City and 1/2 block from a subway entrance.
- Nateesh (8/5): - Amazing location, great staff and service. We got the basic room and it was a bit small but to be expected.
- Shauna (10/5): - we loved our stay!
- ANNA (8/5): - .
- Setara Temprence (8/5): - Excellent staff! Love the free waters everyday. This hotel is in an excellent location. Very walkable, excellent dining options and next to Central Park. Room was smaller and older than expected but not a total disappointment. If you want a luxe experience look somewhere else but it’s a very decent room to just crash in after long days of exploring the city. Super comfy bed but loud ac in our room also flickering light in shower but nothing totally bothersome. Our family stayed on first floor and heard street noise all night so maybe consider requesting room higher up.
- Luis (6/5): - *needs upgrades “
- Martha (10/5): - The location can't be beat. Walk to Central Park, Lincoln Center, and multiple bus and subway routes. The staff are friendly and helpful. The art deco vibes are fantastic; extra credit for inventive wallpaper choices! I had read several negative reviews after I booked my stay and was worried it would be disappointing, but instead it exceeded my expectations.
- Teresa (6/5): - The room I had was very noisy for a premium king size bed cost, and the shower was pretty awful.
- Taryn (10/5): - Really nice hotel, great location.
- Hunter (2/5): - Ac was broken. Hallways super dark. Bathroom was trashed.
- Stella (10/5): - Quite and convenient for Time Square and shopping & dining
- Michael (10/5): - Clean rooms and staff really friendly
- Dan (10/5): - Excellent
- Karen (6/5): - Hotel room was very small staff when we first got there was not helpful very blunt For the amount it cost per night I'll stay somewhere else next time
- Tomas (2/5): - Very bad experience at this hotel, rooms in deplorable conditions,The photos on Expedia are fake.
- Sharon (6/5): - Ceiling peeling in shower, carpet had tear, did not get room location I requested which I was told I would get when I registered even though room not ready as usual- have stayed here for 25 years- should have coffee station and tv in lobby- all other hotels I have stayed at have this- lounge(bar) should reopen
- Paul (4/5): - Sink had top of bottle cap inside. Clogged.
- TANIA (6/5): - Great location, old hotel and everything inside the room.
- Mandar (8/5): - Good but the property is older. Older decor, dark corridors and plug points didn’t work.
- frank (8/5): - We had a bad room the first night but they got us a much better one the next without problem. Only thing was the air conditioner was very loud. Otherwise everything was smooth. Location can’t be beat. Staff very attentive.
- Christine (4/5): - First of all this hotel is in a great location, close to subway, walking distance to restaurants and shopping, clean and safe. The hotel itself is disappointing. We stayed 5 nights and witnessed at least 3 ppl not including us have complaints. They checked us in on floor 2 that first night, we immediately asked for a higher floor which was declined. The room was tiny, wallpaper peeling, floor carpet lifting, dark - no true window to let in sunlight. At around 5am the following morning there was a constant banging from the lower roof overlooking our room, not to mention the noise from the AC, the next morning the work started around 3am so of course another restless night. We complained, staff claimed no one else complaining but they offered resort fee discount (yes there is a resort fee - but pool was closed and rooftop was overhyped and overpriced). They moved us to floor 6, while we now had a window to let light in we felt were in a room with a jet engine - the AC was sooo loud you could not sleep even if you tried. The room had a phone with no buttons!, peeling wallpaper, a really battered chair and a bathroom that could barely fit one person. Empire Hotel needs to do better, replace or fix items. They have the potential but clearly not spending money on repairs, why are the fixtures rusting?! We could not wait to leave that room, such a disappointment to an otherwise great NYC trip. This hotel is not a 4 or 3 star, maybe in its heyday. Don’t waste your time or money here.
- Jenny (8/5): - This is an older hotel. Rooms need to be renovated. Our door had to be forcibly closed to make sure it was closed. Otherwise it was good for what we needed it to be for, sleeping haha. But the hotel itself is nice. Staff was really kind and had a beautiful lounge area. Their rooftop is very nice also. Never got a chance to check out the pool. But everything was great except the room just being very dated and looked half renovated.
- Carolina (4/5): - Check in was terrible and the hotel rooms are old, painting walls falling apart, the lamps are broken, the carpet looks musty and dirty asf. The only place that looked decent is the lobby. Also, on the 2nd balcony floor going towards the restaurant Rosa Mexicano, there was a man sleeping on the couch , he had his “stuff” all over the place and was messy. I’m not sure if he was a guest or an contractor..: either way, it wasn’t a good look.
- Claudette (10/5): - This was our first time staying away from Times Square and it was the best decision. It’s so quiet. The hotel is beautiful and very art deco. Our room was nice but the only complaint we had was how small the restroom was and our toilet wouldn’t stop making a flushing noise. All in all the staff were all amazing and the roof top bar was fabulous.
- Gregg (8/5): - Expedia website showed this as breakfast included. That was disappointing since we try to book with1 free breakfast each day our trips to but one evening meal and skip lunch.
- Monica (8/5): - We chose this location due to the show Gossip Girl. Thanks for the stay.
- Isabel (10/5): - the property is old but the location is good and convinient
- Deborah (4/5): - I was given an air shaft room and has to request to be moved. TVs and remotes are old. No amenities in bathroom. Dated wallpaper. Really a last resort choice. Poor
- Whitney (6/5): - Pool was closed for the season, I’m a little mad because I specifically searched for a pool and that’s on Expedia to not have that information. The location was great and the room as clean. But we were two women travelers and they put us in a a room with a. Windows that was directly into another room and could be viewed from multiple other rooms and nearby buildings. And no shades on the window. Just a long drapery that didn’t fully close. We used hair clips to get it to stay full shut and a suitcase on one end to hold it against the wall.
- Ian (8/5): - This is a very good location to stay for easy access around the city.
- Briseida (10/5): - I quite like to stay in the hotel. I very much enjoyed their rooftop restaurant and bar.
- Linda (10/5): - Close to everything without being in the middle of Times Square
- Caitlin Marie (8/5): - Great location but unfriendly staff checking in, was having an issue with fraud alert on my card and desk attendant very impatient. Ended up with holds in two different cards because he wouldn’t wait . I was also very surprised at how small the room was. Additionally , a child vomited in the pool making it unusable , I did not see any action by staff to clean quickly and the pool was a big reason we chose this hotel
- Susan (8/5): - Lovely roof bar, rooms were clean, decor could do with updating in places but well worth the money
- Liam (6/5): Great lobby and staff. Dated and dark interiors - The lobby is presented very well and the staff are very helpful and attentive. The rest of the hotel feels very dark and dated, we needed a torch to see our room number. The first room we were placed into felt dark and damp, we had to be moved rooms due to cockroaches. The second room was entirely different and had this been the first room we were checked into, the review would have been entirely different. There were no issues with the second room whatsoever and it was finished to a much higher standard.
- Ryan (10/5): - We have stayed at The Empire several times since our daughter chose Fordham Lincoln Center for college. We love the location and have never been disappointed!
- Sarai (10/5): - Would stay here again, great location, no complaints about the room or service.
- Claudio (10/5): - position
- Bruna (8/5): - Reason I gave 4 stars because pool is the size of a Jacuzzi, literally, haha!
- jesus (6/5): - Very old no good condition the bathroom no nice too small and very old no good conditions
- Maria Eduarda (6/5): - .
- Marc (6/5): - There is neither food nor drinks, not even breakfast. The staff is extremely lazy.
- Jason (4/5): Don’t be fooled by pictures of the lobby and roof - Pros- great location without the craziness of touristy Mid-Town. Near the park and billionaire row make it feel safe. Rooftop bar is nice but owned and operated by a completely different ownership. Con’s: rooms are really small, there was mold and missing grout in the bathroom all over. It was very dated in terms of the bathrooms. I was missing carpet in parts of the room. And peeling wallpaper. Trust me the bathrooms make you feel like you’re living in a slum.
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