Tuscany by LuxUrban
Location: 120 E 39th Street,, New York, US
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Discover the perfect urban getaway at Tuscany by LuxUrban, where luxury meets convenience in the heart of New York City.
Recreational Amenities
Unwind at our vibrant nightclub or stay fit in our modern fitness center. With three lively bars and lounges, you can savor refreshing drinks after a day of exploration.
Dining Excellence
Indulge in mouthwatering Indian cuisine at Bukhara Grill or enjoy a quick snack at our café. Whether it’s lunch, dinner, or brunch, our dining options cater to every culinary craving.
Comfort & Connectivity
Relax in one of our 124 stylish guestrooms, equipped with LCD televisions and complimentary Wi-Fi. Each room features laptop-compatible safes and separate sitting areas for added comfort during your stay.
Don’t miss out on the chance to experience luxury and convenience; book your stay at Tuscany by LuxUrban today!
Important Information
* A car is not required for transportation to and from this property.
* Cashless payment methods are available for all transactions.
Policies
Check-in: 03:00 PM - anytime
Check-out: 11:00 AM
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Health or beauty spa nearby
- Nightclub
- Free WiFi
- 24-hour front desk
- Luggage storage
- Outdoor furniture
- Elevator
- Fitness facilities
- ATM/banking
- Television in common areas
- Nightclub
- Multilingual staff
- Porter/bellhop
- Limo or town car service available
- Meeting rooms
- Smoke-free property
- Braille or raised signage
- Computer station
- LED light bulbs
- Reusable coffee/tea filters
- Eco-friendly cleaning products used
- Health or beauty spa nearby
- Wheelchair-accessible fitness center
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
- Stair-free path to entrance
- Double-glazing on all windows
- At least 80% of all lighting comes from LEDs
- Water-efficient showers only
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
1 King Bed Mobility Accessible Room
1 King Bed
Layout - Separate sitting area
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, towels, a hair dryer (on request), and shampoo
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Reusable coffee/tea filters and LED light bulbs
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
-
1 King Bed Comfort Room
1 King Bed
Layout - Separate sitting area
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, towels, a hair dryer (on request), and shampoo
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Reusable coffee/tea filters and LED light bulbs
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
-
2-Bedroom Luxury Penthouse Apartment
2 Queen Beds
Furnished balcony/patio with city views
Layout - 2 bedrooms, living room, and sitting area
Relax - Fireplace
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and kitchen island
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - 2 bathrooms, towels, a hair dryer (on request), and shampoo
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Reusable coffee/tea filters and LED light bulbs
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
-
2 Queen Beds Deluxe Room
2 Queen Beds
Layout - Separate sitting area
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, towels, a hair dryer (on request), and shampoo
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Reusable coffee/tea filters and LED light bulbs
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
-
1 King Bed Loft Suite
1 King Bed
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, towels, a hair dryer (on request), and shampoo
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Reusable coffee/tea filters and LED light bulbs
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
-
1 King Bed Deluxe Room
1 King Bed
Layout - Separate sitting area
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, towels, a hair dryer (on request), and shampoo
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Reusable coffee/tea filters and LED light bulbs
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
-
1 King Bed Corner Room
1 King Bed
Layout - Separate sitting area
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, towels, a hair dryer (on request), and shampoo
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Reusable coffee/tea filters and LED light bulbs
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
-
Deluxe Quadruple Room
2 Queen Beds
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- HDTV
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Signature Double Room
1 King Bed
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- HDTV
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Luxury Suite, City View
2 Queen Beds
Furnished balcony/patio with city views
Layout - 2 bedrooms, living room, and sitting area
Relax - Fireplace
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and kitchen island
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - 2 bathrooms, shower, and rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Desk
- Microwave
- Kitchen
- Fireplace
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Separate sitting area
- HDTV
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Furnished balcony or patio
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Kitchen island
-
Executive Suite, City View
1 King Bed
Layout - Bedroom and living room
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- HDTV
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Comfort Double Room
1 King Bed
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Roll-in shower width (inches): 50
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- HDTV
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Deluxe Double Room
1 King Bed
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- HDTV
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Premium Double Room
1 King Bed
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- HDTV
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Basic Double Room
1 King Bed
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- HDTV
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Premium Quadruple Room, 2 Queen Beds
2 Queen Beds
Layout - Separate sitting area
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, towels, a hair dryer (on request), and shampoo
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Reusable coffee/tea filters and LED light bulbs
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
-
1 King Bed Standard Room
1 King Bed
Layout - Separate sitting area
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, towels, a hair dryer (on request), and shampoo
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Reusable coffee/tea filters and LED light bulbs
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
-
Premium Room, 1 King Bed, Non Smoking
1 King Bed
420 sq feet
Layout - Separate sitting area
Internet - Free WiFi 25+ Mbps
Entertainment - 47-inch LCD TV with cable channels
Food & Drink - Coffee/tea maker
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, and bed sheets
Bathroom - Private bathroom, bathrobes, towels, and a hair dryer (on request)
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Reusable coffee/tea filters and LED light bulbs
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
Guest Reviews
- shonak2023 (2/5): Unreliable Booking Paid in Full Cancelled last minute - I booked a stay at Tuscany by Luxurban in New York through Booking.com in March 2025 for a November 2025 trip. The reservation was confirmed and paid in full months in advance. Then, in October—just weeks before my travel—I received an abrupt cancellation email. No explanation. No alternative accommodation. No apology. Just a cancellation notice that left me scrambling to find a replacement hotel at much higher prices due to peak season. To make matters worse, despite having paid in full, I was told I’d have to wait 7 to 12 business days for a refund. That’s a long time to be out of pocket, especially when trying to rebook last-minute in New York. This experience was incredibly frustrating and disappointing. I trusted Booking.com and Tuscany by Luxurban to honor their commitment—clearly, that trust was misplaced. If you’re planning a trip and want peace of mind, I’d strongly recommend booking elsewhere. This kind of treatment is unacceptable.
- Hollie834 (2/5): Room cancelled and no help - We arrived Sept 6 late for our 2 night reservation and were told that our reservation had been cancelled due to flooding and water damage. The man at the front desk was a maintenance man and said he couldn't help us find another hotel. The front desk person - staff member was gone for the night. There were 3 other couples in the lobby dealing with the same thing. We tried to get a refund but the hotel phones have been shut down and they are not responding via email either. There was no email sent to warn us - even though the man at the desk said they had. So incredbly frustrating!
- gehararigo (4/5): Whether it feels right depends on your priorities - This hotel has both strengths and serious weaknesses. If you understand them and choose accordingly, your stay can be satisfactory. The biggest advantage is the location. It’s just a few minutes’ walk from Grand Central Station, making it convenient to get almost anywhere. Especially from JFK Airport, the new LIRR line allows for a smooth trip with just one transfer. The walk from the station is short and along busy streets, which feels relatively safe even at night. The UN headquarters and related institutions are also within walking distance, which is ideal for business travelers. In terms of value, the hotel offers spacious rooms—especially by New York standards—at a relatively affordable price. The furnishings are a bit dated, but functional. If location and cost are your top priorities, this hotel delivers. However, the service is where things fall short. To be precise, it may be more accurate to say that service is essentially absent. I arrived around 8 p.m., and despite having prepaid, my room wasn’t ready. The front desk staff didn’t handle the situation professionally, and it felt as though security staff were doubling as reception. I stayed for three nights, but the room was never cleaned. The in-room safe was broken, and although I requested a repair, it remained unusable throughout my stay. Basic amenities were lacking—no soap or rinsing cup in the bathroom, just shampoo and conditioner. In summary, this hotel is competitive in terms of location and price, but the lack of service is striking. For a short stay where convenience is key, it can be a practical choice. But for a vacation or a more comfortable experience, I wouldn’t recommend it. This is just my personal impression, and I hope it helps others make an informed decision based on their own needs.
- Q3522YNcurtisc (2/5): Glad they're out of business - We prepaid for a room with two queen beds for our family with three young kids, and when we arrived we were assigned a room with one king bed. We were told that there were no other multi-bed rooms available. The hotel appeared to be staffed by a lone individual at the desk. The staffer eventually brought us a cot for our kids. Insult to injury, when we checked into our room we found: the doorknob missing from the bathroom door; no soap to wash hands in the sink; no body wash or shampoo in the shower dispenser bottles; a missing mini fridge in the spot where the fridge was supposed to be; and no cover for the air conditioner. We were told that housekeeping had not been in for a few days and did not refill the soaps. The following morning, I outlined the issues to the manager, and he apologized and offered a partial refund that he said would take a few weeks. This past weekend (9/20) I tried emailing to the address he provided, only to get a bounce back. By chance, I was reading the New York Times, and they detailed a story stating that LuxUrban's properties -- including the Tuscany -- closed abruptly. While I'm disappointed I never got the partial refund, I'm happy they were forced to close down. Hands down, one of the worst stays I've ever experienced.
- Relax04779640171 (2/5): DO NOT BOOK - Hotel filed for bankruptcy suddenly - DO NOT BOOK! The chain filed for bankruptcy and never closed down their online bookings. Their poor staff did not even know they were closed and has not been paid.
- J6417RMsamanthag (2/5): Awful - The hotel was closed when I arrived for a 4 day booking with no email notification alerting of the closure and no staff at the front desk except for a security guard.
- 639bayliem (2/5): DO NOT BOOK!!!! - DO NOT BOOK!!! This hotel has gone bankrupt and they are turning away reservations. You cannot stay in the hotel, even if you booked. DO NOT BOOK!!!!
- rensfordp (2/5): was shut form the 7th september - book a night before for the 8th september for two nights only to find out its was closed until further notice , they had guest staying but no staff in the complex
- tinatamburrino (2/5): Hotel bankrupt and closed without any notice - Arrived today from Ohio (9/11/25) to check into the hotel only to be met with a sign on the door that the hotel is closed and a vacate order from the fire dept was posted as of 9/10/25. The staff has all been let go, there was only a security guard advising us of the situation. This just happened yesterday. No notice. We had to scramble to find other accommodations. Completely unacceptable.
- Safari16097236921 (2/5): RIP OFF HOTEL! WILL NOT REFUND $150 SECURITY DEPOSIT! - RIP OFF HOTEL!!! AVOID BOOKING HERE UNLESS YOU LIKE BEING RIPPED OFF!!! This review can be subject to change if the hotel refunds my $150 security deposit. I travel extensively for work and I recently stayed at this hotel for my second time (Aug 30- Sept2) and while the location is great and the rooms are okay, the staff LIED to me! Upon checking in, the hotel required a $150 security deposit that they said would be refunded upon checkout, which is normal and I did not have an issue paying. However, upon my checkout on 9-2-25, they still have yet to refund my $150 deposit and it is currently Sept. 8, 2025. There are NO working phone numbers or email addresses. I have tried them all with ZERO response. 212-596-7540 doesn't work & 212-686-1600 doesn't work and these are the only 2 phone numbers they list on their website. No responses from their listed email addresses either. Apart form that, during my stay, the air conditioner did not work in my room (1408) and when I told the staff, they tried to send "an engineer" to look at it but nothing changed. Still hot in the room. Imagine coming from hot Florida to NYC and your hotel room being hotter than your home state. That did not really bother me all too badly because the hotel staff said they would discount my booking by 25% and I thought that was generous but that also NEVER happened. I don't mind paying my fair share for goods/services provided but I will not stand for being lied to and promised a refund of MY $150 SECURITY DEPOSIT! This hotel is decent but far from "LUXURY" as they describe it. The best thing about it is the location in Midtown/Murray Hill.
- patmoran3 (4/5): Bring Your Own Soap and Cup - I spent 6 nights at the hotel. No soap or glass available. I had my coffee mug and bought a bar of soap at the nearby CVS. The furniture and furnishings are worn. Bed was comfortable, room clean, though no housekeeping during my stay (didn't ask), AC worked fine as did the TV. Towels and linens were good. The shower/tub is dangerous. It is very deep and you have to step over and there is no grab bar. There are 2 elevators and one is out of service and no indication that it is being repaired. That said wait for the working elevator was not bad. Location is good being near subways and food. I would stay again if I can get a good rate.
- U3015FSdavidt (2/5): Worst Customer service ever - We booked online and receive a confirmation email and number. After booking we wanted to extend our visit 1 night. Using the email provided and phone line on website multiple times, we still have yet to receive any response. The phone line won’t even ring!! 4 emails later “crickets”. They ghosted us. Worst customer service ever. DON’T BOOK this hotel. It’s like the roach hotel. You can get in but never get out.
- les632015 (4/5): Warning: Book Elsewhere - My wife and I travel to NYC quarterly and usually try a different hotel each time. Here is my honest “good” and “bad” assessment. We checked in about 3:30p on 8/25. The first surprise was that they did not accept American Express. Luckily I was traveling with an additional card. if not, it was either pay cash or find another hotel! No where on their website does it alert customers that American Express is not accepted. Upon entering our room (rm 700), we first noticed that the wall lamp on one side of the bed was missing. There was black tape covering the opening where the lamp would have been. We then raised the curtains and shades only to find we could barely see outside because the windows were the that dirty. (No exaggeration) Next we entered the bathroom. The shower had empty dispensers no toiletries whatsoever. The phones lines were down so we had to leave our room to wash our hands and request toiletries which didn’t arrive until a second request was made 3 hours later. Aside from the phone lines being down, only one of two elevators was in service during our stay which sometimes resulted in long wait times. A staff member quietly informed me that the inoperable elevator had been that way for a “long time”. In summary, the hotel is in a great location with easy access to Grand Central Station restaurants, etc. The rooms are very spacious for a Manhattan hotel. The staff was friendly but the service poor. The one highlight besides the room size was the fitness room which is well equipped and spacious. We will not be returning to this hotel nor would we recommend it to anyone at this time. Book elsewhere!
- eller753 (2/5): Worst experience of my life when it comes to hotels... - Do not book a room here in 2025. I am trying to warn everyone! This hotel is a scam! I stayed here twice back in 2017 and 2018. It is a gorgeous luxury hotel with luxury rooms. I had a great experience back then. They closed for a long time after COVID and I just saw that they had reopened. I was excited so I booked a room. I specifically wanted the room with red furnishings because the vanity with the red chair is such a great background for pictures. I got there this past Tuesday at 2pm and when I went to the front desk they told me they had no rooms available because they had an "issue with laundry service." They told me to take an Uber to their sister hotel. I had explained I only wanted to stay there because their rooms were really nice and I was excited about their room. I also asked why they didn't call to tell their guests that they had no rooms because I could have made other plans and they told me Priceline was supposed to call, not them (which makes no sense because how would Priceline know?) They apologized, said take an Uber and they will refund me the money for the Uber. I didn't even stop and think that they didn't have a card of mine on file because I booked through Priceline. I took an Uber and their sister hotel, The Herald Hotel, was a DUMP. Absolutely disgusting. It was run down, smelly, dark, dingy, and dirty. I did not stay at that hotel nor would I ever pay money to stay there. I walked back to Tuscany and told them I would not be staying there and that I needed to make sure they would let Priceline know they canceled my room. I walked back because their phone number was not working. When I went back, I asked the front desk agent how Priceline could get in touch with them because I called Priceline to tell them they canceled on me and Priceline could not get though to any phone numbers. The front desk agent said "the phone number here at the front desk doesn't ring and goes straight to management and tell Priceline to keep trying." I left and booked another hotel room. The next morning I called Priceline to see if they got through and they had not. I had to walk all the back across town to Tuscany to actually speak to a human being while I had Priceline on the phone so they could confirm they canceled on me. The front desk agent talked on my cell to Priceline because he told me that all of their phone lines were down. I asked about getting my Uber refunded since they did not have my credit card on file and he said to email tuscany@luxurbanhotels.com and they would process the refund. I have emailed that email, along with his email, and another management's email three times. They have not responded. Now tuscany@luxurbanhotels.com sends an auto-response back that it is no longer a working email. I am going to dispute this charge and file a claim with my bank. Make a long story short, this hotel tried to scam people: -They did not call to tell anyone who had reservations that they had no rooms available. -They send people on Ubers to another hotel, promising to refund Uber trips with no intention of ever honoring the refund -They send people to a horrible hotel that is a HUGE downgrade from theirs, assuming most people will just accept it and stay. -They have no working phones so if you book through Priceline or another third party, no one can get though to get a refund (Priceline will only give you a refund if they call; they cannot do it via email) -It wouldn't matter if they did email because no one responds to their email and now their main email is bouncing back as a non-working email. This was one of the worst experiences I have ever had and I have stayed at hundreds of hotels across the country. The manager can respond on here if they want for damage control, but nothing they write will make up for this weird scam they are running on people.
- ann0ushkaa (2/5): Horrible Stay! Poor Service, Known Room Defects, and Zero Accountability - We stayed at this hotel in June/July '25 in two rooms for a total of 11 nights, as a family of four visiting NYC for the first time from abroad. Unfortunately, our experience was far below acceptable standards, and nothing like what a hotel advertising itself as “4-star” should deliver. One room had a seriously faulty bathroom door—so stiff it took extreme force to open or close. On some occasions we found ourselves trapped. It disturbed sleep every night and made using the restroom a constant ordeal. The issue was well known to hotel staff before we checked in (confirmed by their own engineer on Day 2), yet they still assigned us this room. No fix, no apology, no offer to move. Just silence from the front desk and management, despite repeated complaints in person and via email. To make matters worse, basic toiletries were not replenished after the first night in either room. We were told bluntly that "management isn’t paying for it." Soap, shampoo & conditioner containers remained empty and unavailable in a 4-star hotel. That’s simply absurd. We returned mid July for a second stay (two more rooms), hoping for better—but faced more dysfunction. Check-in was delayed by hours due to a linen shortage. Later, we were met by a stand-in staff member who didn’t know what to do, while the actual receptionist was on her “lunch break” at 6 PM. A small detail, but telling of a much bigger problem. We raised these issues repeatedly, both in person and over email, yet not a single one was addressed during our stay. This wasn’t just bad service—it was systemic neglect. As international guests spending hard-earned money, we felt completely ignored and exploited. Avoid this hotel if you value basic hospitality, reliability, or accountability. There are many places in NYC that actually care about their guests. This was not one of them.
- PrabhRagbotra (2/5): Disgusting! - I dont like writing negative reviews unless they are well earned. This hotel definitely earned theirs. I will say the staff at the hotel is very nice and the hotel is well situated. Other than that, there's nothing I can say that's good. Grab a cup of tea cause this is a long read. Upon getting out of the elevator we noticed a musty odor in the dingy hallway. That smell continued in the room. Our room had no towels, no shampoo, conditioner, body lotion or even hand soap to wash our hands. The shower had mold growing between the tiles and there were muddy shoe prints on the side of the tub. There was no coffee or tea in room. We had an ironing board but the iron was missing. The in room fridge had rotting pieces of food left behind from another guest. The blinds on one of the windows was broken and when we tried to open the other window for some fresh air, it just completely fell out of the frame...so...I guess that was broken too and they had probably just propped it in place. I decided to call downstairs but guess what...the phone didnt have a ringtone. I found out later that none of the in-room phones work. They're just for show. The AC did not work but, we were informed about that. They put a fan in our room so that helped us cool off a little bit. However, I was unable to sleep all night long due to how hot it was in the room(July temperatures) And...we had no pillows on one of our beds...and...when I pulled the duvet off the bed it looked like it hadn't even been made[the sheets were wrinkly and scrunched up]. The furniture was peeling off or missing drawer pulls entirely. The carpet/rooms/hallways smelled musty and our carpet was dirty. The staff was nice but, they too seemed frustrated at the hotel's management. After I complained, they gave us a new room which was a little bit better but similar problems so, at this point we felt like there's no point in complaining. It seems to be a theme at this hotel. I will not only never stay here again but I will also spread the word to others. A group of about 30 friends are going this week and asked me how my hotel was. None of them booked this one after hearing my story. This hotel is located well but they missed every opportunity to make their guests feel relaxed and excited during their vacation.
- MrCR37 (2/5): Hotel from hell! - Currently here! The have a sign “we are not checking in new guest bc there is no linen”. We booked a “2 queen beds” room, we were given a “king” size bed, when we went downstairs they had no other option unless we accepted a room that was not 100% ready, we did take it. We had to wait for towels and linen to arrive. The room also needed soap, shampoo, etc. Staff does not care simply because they have NO tools to do their job. Only one person doing all the rooms in a 17 story hotel. Staff MUST call the UNION ASAP. No manager was in site today I will post photos later today
- P7537MHrickm (6/5): Great location - Pro > Big room and bathroom with very strong shower, > Comfortable bed > Perfect location. Bad > My room was on the second floor and on the first floor there is an Indian restaurant and all the smoke entered the room, they have some problem with the chimney. >Room service only makes the bed, they don't change the towels or replenish shampoo/liquid soap. > it's been 7 days since I checked out and they still haven't refunded the deposit
- SteveB1203 (8/5): Book with open eyes - I booked this hotel with no cancellation option prior to reading reviews and was aghast when I read the feedback. However having no cancellation option we still went ahead with booking for a 3 night weekend break to NYC. Starting with pros… -great price -great location -helpful reception staff members -big rooms -decent aircon -powerful shower -comfy bed And the cons… -poor WiFi in rooms -curtain broken in room meaning light flooded in early morning -no shower gel/shampoo provided (make that empty containers and yes we did report to reception) -towels not changed -no water provided in room (not even glasses or mugs) In summary appreciate why so many negative reviews but I would still recommend as long as you book with open eyes, the pros in my opinion out weigh the cons (especially the location) and if you are mainly seeking a base to explore/sleep then this could be a good option for you.
- Fearless32317600609 (2/5): DO NOT STAY HERE! Hotel is decent but management sucks and they don't even have a phone number... - This one star is literally because I feel bad for the staff for how horrible management is otherwise it's zero. I have traveled extensively my entire life and stayed in hotels all over the world and never experienced such difficulty with hotels management or sheer rudeness. I've also worked in multiple customer facing roles and their management team needs to learn how to do that. I also want to add that I stayed here two years ago and it was great so I wanted to come back - very much a mistake. I got to the hotel and when I checked in and went up to the room it was 86 degrees with zero air flow, it was a hot day so I tried to turn on the air in the suite (in both rooms) and waited a bit. It did not get any cooler and there was an error message on the thermostat. So I tried to call the desk - turns out this hotel does not have a working phone number - what hotels don't have phone numbers. So I went down to the desk and was told that no one could fix it, and someone would maybe be available later the next day to look at it. I asked if there was another room and was told no. So I asked if I could get a refund and they said there was no manager there go do that. I ended up being a Karen and asked to speak to a manager, since they don't have a phone line the poor guy at the desk had to use his cell to call the manager. I was told to email the manager to ask for a refund and he would respond when he could. This managers name was Clayton. I was trying to find a hotel but didn't want to be out almost $800 so I insisted on them either processing the refund and sending confirmation or just sending me a written confirmation that they would refund me at the least. After going up to the room and back down 6-7 times, sending emails, trying to find a new hotel, the guy at the desk called another manager who agreed to speak with me - his name was Gabe. He was so rude and condescending and I kept asking for confirmation. He ended up emailing me saying they would refund my money. So I packed up and lefts at this point not just cuz it was hot but the management was so rude. I got my refund processed a few days later. I want to be clear that the staff at the hotel was trying to be helpful. I view this fully as a management issue. They give their staff no autonomy to help their customers and they left them there helpless without a manager to help even on call. When you call the corporate line(since the hotel has no number) it connects to an answering service that cannot transfer you anywhere. I travel a lot and I understand that things break and don't always go as planned, but if I'm paying hundreds of dollars to stay somewhere and have an issue I would at least like someone to attempt to fix it and also be respectful. The staff helped with what they could so ultimately this one comes down to Clayton and Gabe needing to do their jobs. I honestly felt like they were trying to scam me between not wanting to refund me to not having a phone number this hotel is sketchy. Do yourself a favor and don't stay here.
- 458maryellenc (10/5): Loved it here! - We had a wonderful weekend stay at this delightful hotel! We were greeted by a very friendly front desk manager, Gabriel. We were truly impressed with all aspects of this stay. Although I did not get a chance to visit the fitness center, my understanding is that it is brand new. We had everything we needed in our room. The location couldn’t be beat, very clean, very safe. There’s a great Indian restaurant adjacent to the lobby. I would absolutely visit again.
- Marcelino Collazo (8/5): - The Hotel is really good to sleep, nice room and bed, really good bed!! The restaurant in the hotel is not that good and some of rhe houses around are suspicious, the bar in lexingotn ave. called The Junction is really great, overall is a good place to stay because is really comfortable and there is no noise at night
- kannita khaikeaw (8/5): - check in begin at noon would be nice.
- Jose (8/5): - Near to Grand Central Station, accessible and quiet.
- Gervacio (10/5): - The location and professionalism of the entire staff
- Louisa (8/5): - Huge room, excellent location, lovely staff, a little rough around the edges but the positives outweigh the negatives. One small thing, it did state hotel bar, this is not the case, a restaurant is linked to the hotel but run by a separate business, popped in around 9pm on a week night for a drink and told we were not able to drink, could only come in if we were eating. Restaurant staff were a bit rude. Maybe don’t affiliate yourself with them as all the hotel staff were fantastic!! Thanks for a lovely time
- marlena (4/5): - i was sadly disappointed with this place we stayed for only 2 nights . checking in was a nightmare. we arrived 10 minutes to 3 and this was the check in time and the front desk lady was very unorganized. the room we got was not renovated when we booked a renovated room. and the ac was not working, the shower and lights stoped working, so we requested a room change the next night. the only reason i’m not giving 1 star is because the room we got changed to was a bit better but there was mold under the carpet!
- paulhV3487XQ (8/5): Comfortable and in a great location. - Perfectly located for a short stay in Manhattan. A stone's throw from Grand Central and an easy walk to Times Square, Broadway etc. The decor is a little tired but the rooms are comfortable and spacious. Most importantly, waking in the morning didn't involve the standard aches and pains of your typical hotel bed and the shower was powerful and hot! The reception staff were polite and helpful. No problems leaving bags after checkout. They made sure that we knew how to get back to the airport on public transport.
- Carmen (8/5): - The hotel is very nice. The room was very neat and the beds very comfortable. But the front desk lady when we arrived at 2:50 pm, very rudely told us that check was not until 3 and because we were only staying one night, our room was not ready. Told to have a seat and they will let us know when the room was ready. At 3:30, I walked to the to ask how much longer it would take. The lady that was there was different and very nice. She apologized because our ROOM WAS READY ALL ALONG.
- Allen (10/5): - Large rooms and bathtub
- HuRa (8/5): - Very friendly staff
- Lawrence (6/5): - My daughter and I arrived early due to flight change which not their fault. We attempted to see if possible there was an early check in. The host behind the desk was so rude and inconsiderate. I get there was no open rooms but she just brushed us off after I explained we had no where to go and was seeking help. When asked if there was anything near by that boards room last minute she just shrugged and again brushed off. I asked if I could be placed on an early check in if someone checks out early and she didn’t answer even enter my information giving me the impression she again just brushed off all she stated was “well there’s no guarantee” I asked again if she could please just add us to the list just in case and she replied again well there’s no guarantees! Also to add the AC in the room did not work which made the sleep very uncomfortable. I would like to add the day staff was very helpful as my daughter and I arrived back around 1pm and after explaining my situation they got me a room within minutes. Mixed emotions as it angered me that it proved the lady helping me didn’t even write anything down or else if the room became available we would have got a room sooner. But I was very grateful for the staff to work quickly and get us a room. Over all the room was nice just wished the AC worked. Our checkin was as June 3 (we tried after midnight)
- Carol (6/5): - Basic but acceptable. Good location.
- Gareth (10/5): - Very comvenient mid town hotel.
- Jan M (8/5): - Great location
- Dolgorsuren (10/5): - It was nice
- Colin Lindsay (6/5): - Nice big rooms. Anazing beds and pillows. A bit dirty and in need of general maintenance and a clean.
- Matthew Morgan (10/5): - Its great
- Sydney (6/5): - Well, half of our trip our AC was broken and they never came to fix it. They looked at it and said “oh well somebody is gonna have to come fix this” but it never got fixed. We had to stay in a hotel between 73-77 degrees F for half our trip. It was so hot. Other hand, they were extremely nice and helpful. I sprained my ankle and they let me use their wheelchair to go to urgent care.
- Chase (2/5): - No communication or working phone number; says that the property is permanently closed on Apple Maps.
- Jenny Marie (8/5): - The room was really big which was great, especially as we had two big suitcases. Location was phenomenal. Would have really really benefited from a kettle to have a coffee/tea in the room.
- Charles (10/5): - This hotel is located on a quiet street close to transport hub Grand Central. The neighborhood is full of restaurants and is next to beautiful Park Ave. We stayed in a suite on the 15th floor that had a splendid view of the skyline, including the nearby Empire State Building. The elevators were fast and we hardly waited at all for them. The staff was always warm and friendly.
- Shane (8/5): - We were very leery after booking this through expedia. We tried multiple times (like 15+) in trying to contact the hotel to see about adding an extra night. The phones do not work at this hotel. Whether trying to call them before your trip or just calling down to the front desk from the room. They know about it and didn't seem to care. When we arrived, we found it to be a good, clean hotel. Check in was simple and the room was of good quality. The bed was soft and we slept well. We never felt unsafe walking the 3 blocks to Grand Central Terminal. This was a plus. We were 3 blocks from the subway and were within walking distance (for us) of Central Park, Times Square, Rockefeller Center, Chrysler Building, and the Empire State Building.
- EMMA (8/5): - My friend and I stayed at the Tuscany in May 2025 for 7 nights. It was my 4th time visiting New York from Australia. The location of the property is excellent! We walked to most landmarks with the Chrysler Building visible from our room and Grand Central Terminal just a couple blocks away. Time Square, Central Park, Flatiron and Empire State were all walking distance. The room was large and bathroom was modern. The Expedia listing and hotel website both listed laundry facilities were available. The Expedia listing read as if there would be laundry facilities in our room, further investigation on the website said it would be available within hotel. Unfortunately when we asked the receptionist looked at us as if we were speaking a different language and told us no laundry was available. When we asked another staff member they mentioned there was a laundromat just across the street which was convenient. Overall, we were very happy with our stay and would choose this option again.
- Eric (8/5): - rooms and shower are spacious, accessible to work staff are super helpful
- Laura Lynn (8/5): - Large rooms, high ceilings, never heard a neighbor. Close to midtown action, but not in the middle of it. Very convenient for north/ south bus travel. La Guardia about 30 minutes depending on traffic. Rooms have fridge and microwave, bring your own coffee or go to the bodega on Lexington!
- Hilary Anne (6/5): - The room was nice but can’t believe no coffee maker in the room, lot available
- Richard (8/5): - Furniture is a bit out dated
- Paradise28663275692 (2/5): Bad Experience - The hotel has no means of communication. There is no telephone number or messaging system that works. I called and left a message for the manager but no response. Expedia couldn’t get in contact either. The hotel is in subpar neighborhood. You are much better at staying closer to Times Square.
- sergio (10/5): - We really like everything. Awesome staff and great service
- Nabil Taheroom (6/5): - Great location and only 3 blocks away from Grand Central station. Walkable to Rockefeller center and Empire State Building. There was some issues with the room mainly the bathroom. The towel rack was coming off the wall and the mirror light burned out. And there was no hand soap. Even asked room service and front desk but they said they don’t carry hand soap for the bathrooms. Rooms seemed pretty outdated for the times. Restaurant in the lobby was pretty good.
- Nick (6/5): - Room was fine, but the hotel overall is needing some repair.
- Nakul (10/5): - Excellent location for a stay in the heart of New York Manhattan. Walking distance to grand central and convenient to everything possible
- Jeanette (10/5): Very nice room and close to Times Square - We enjoyed our stay at Tuscany. It offered us that older NYC boutique charm we were looking for. The bed and pillows were very comfortable, and the shower was strong and hot. We were just two blocks from Grand Central Station which made travel around town a breeze. In-room Coffee was not included but that’s okay. The Front Desk staff were cheerful and helpful.
- Tinamarie (10/5): - We thoroughly enjoyed this property. Most of our trip was done up in Times Square and around Broadway. Any of those activities were completely walkable. The hotel is literally three blocks from the train station getting cabs out. Front was easy to get to Central Park. The rooms were very, very clean. Very roomy beds were comfortable. The showers were excellent. This is a boutique hotel so if expecting amenities like coffee microwave, etc. there is not but for the price Location quality of the room and considering we were only there pretty much at night to sleep. I recommend this hotel to anyone coming to New York. The staff could not be more than friendly or helpful. They were always there to help you with anything that you needed.
- Santiago (2/5): - AC went out the first night and they propped open a window with a tissue holder. Been trying to reach the manager for 2 weeks now and no response. Do not stay here!
- Heather (6/5): - We stayed in two different rooms at this hotel over 5 days - a King Corner room and a Double Queen. The hotel had exceptionally large rooms, it was generally clean, the beds were comfortable and the staff was helpful. The condition of the property and rooms wasn’t great. The elevator security was disabled so anyone could walk in off the street and go up the elevator to any floor. Our first room had lighting that didn’t work in both the room and bathroom. The second room was missing light fixtures with the holes covered with tape. The carpet was coming up at a seam and was duct taped down. The ceiling over the tub was bowed and cracked from a water leak. The charging panel in the desk had exposed wires. The AC in both rooms was unreliable. We would not choose to stay here again even though the price was reasonable and the location was very convenient to GCT.
- Lyka (6/5): - The AC is weak
- Byron (10/5): - Prime location near Grand Central, with spacious rooms, comfortable beds and helpful and nice staff.
- Suzanne (10/5): - Such a nice staff and loved the room!
- Edgar (8/5): - Good location near Grand Central Terminal and many sights. The room seemed light on amenities .. no coffee maker, only one drinking cup in the room and it was a paper coffee cup (one cup for the entire stay). Front desk service was uneven, with only one person able to issue room keys ... if she was away, you had to wait.
- Kavita (2/5): The condition of this hotel was entirely unaccepta - The condition of this hotel was entirely unacceptable, and I was forced to leave within two hours of check-in due to serious cleanliness and maintenance concerns that made it impossible to stay. The most alarming issue was the unclean and unsanitary condition of the bed. There were visible hairs on the bedsheets and stains inside the comforter, clearly indicating the bedding had not been changed from the prior guest. This alone is grounds for immediate rejection of a hotel room, but the problems did not end there.
- Santiago (4/5): - Our first room had a broken ac, we returned to our room late at night and were not given another room until the next day. They did prop open a window but it did not fix the issue of the room being around 80-85 degrees. I’ve reached out to the manager for a resolution.
- Louisa (8/5): - It was a nice hotel in the Murray Hill neighborhood which is where we wanted to stay.
- Jobim (8/5): Spacious, Unique, Convenient - One night stay, big, clean room, comfy bed, but TV remote didn’t work, furniture could use an updatte and not many options for charging devices. Convenient to everything. I'd visit again.
- karengyosy (2/5): Don’t book, could not contact this hotel. No one reply. - Don’t book. They they don’t reply email. Could not contact this hotel. I tried to email “Tuscany@luxurban.com” and “gabe@luxurbanhotels.com” many times since I need to inquire about my booking, but end up they have no reply. I did full payment and now I am worrying about my trip. Saw many bad comments on google. Regret to book this property.
- Melanie (8/5): - Such a great price for a convenient location. Friendly staff, great big room with comfortable bed. Easy access to the subway and Broadway shows.
- Edwin (10/5): - Very clean and staff was excellent..Close to subway.
- Brandon (6/5): - Our room had decent views and was nice enough. It didn't have any hand soap in the bathroom and we were told it was "on back order". The bed was pretty comfy. The rest of the hotel had a smell to it though, as if there was a restaurant inside every hallway and elevator. Ok stay overall
- Reshma (10/5): - Tuscany was very quiet,there a beautiful view of the empire state byilding from my room. No bugs around, and the room was cleaned everyday. Great location if you want to use the subway a lot. Our bed felt very soft tho,as if it needed a new mattress but overall it was a great experience
- JOANNE BYRNE THOMAS (10/5): - Convenient location for what I needed Room bigger than expected
- Jeffrey (8/5): - We had a great stay Large rooms convenient locations no problems at all Thanks
- Mark (10/5): - Great spot
- robin (4/5): - I HAVE BEEN STAYING AT THE TUSCANY FOR 25 YEARS. THIS WAS MY FIRSAT STAY AS LUXURBAN. THEY WERE NOT PREPARED TO BE OPEN. THERE WERE NO CUPS IN THE ROOM. WHEN I ASKED FOR ONE THEY SAID NO, THEY DIDN'T HAVE ANY????? THERE WAS NO PHONE IN THE ROOM. WHEN I TOLD THEM AT THE FRONT DESK THEY SAID " YEAH, WE KNOW, THE PHONES DON'T WORK YET". THE FRONT DESK STAFF WAS DRESSED IN SWEATS AND THEY WERE TOTALLY DISINTERESTED IN BEING THERE. THEY WERE RUDE, DISMISSIVE, AND COULD CARE LESS ABOUT THEIR JOBS OR THE GUESTS. THERE WAS MOLD ON THE CEILING IN THE SHOWER AND THE LOCK ON THE DOOR DID NOT WORK! AND I WAS PAYING FOR A SUITE!!!!! AFTER ALL THESE YEARS IT APPEARS TO BE TIME TO FIND A NEW HOTEL.
- Jose Luis (10/5): - It was close enough to walk everywhere. If we needed to take the subway the grand central was 5 minutes away. We would always come back to a clean room with fresh towels
- Fatima-Zahrae (10/5): - It was nice except that they charged me $3 for leaving my bag at the reception because I had to check out very early in the morning to make it to my meeting.
- bellanaf2025 (8/5): Great hotel! - I was scared about the bad reviews but me and my friend had a great stay here. The room was clean, the front desk staff was very nice, nice lobby. It’s not a 5 star hotel but for the price we had an enjoyable stay and have no complaints. Also bonus the views from the window are amazing!!
- Louise (8/5): - Lovely room with a view of the Chrysler building, although the windows were very dirty so couldn’t get a photo. Despite hanging towels up, they were replaced every day but not the full compliment of a large and small towel per person, so by the last day we had a hand towel each to shower with! The bed was really comfortable and the area is more peaceful than nearer to Times Square. Reception were really helpful, providing items when asked for and stored our bags for free on the last day. This hotel would be great for couples/friends, not young children due to having to walk several blocks to nearest subway station. Would stay here again.
- Isabelle (2/5): Not even basic amenities. - This used to be one of my favorite hotels. It’s not fancy but the space is amazing so makes up for lack of full service hotel. This time however, I couldn’t get soap. Soap! It’s such a basic amenity and they couldn’t help me the entire stay. The staff was kind and apologized but this is just not acceptable anymore.
- Caris (10/5): Spacious room in NYC - Comfortable and large room in a convenient spot near Grand Central. We felt safe in the area surrounding the hotel and didn’t have any issues.
- Cameron (6/5): - They had no soap due to back order the first 2 nights of my stay, only provided one small tube of shampoo. Otherwise okay property with large room but likely won’t return
- Mayte (8/5): - -
- Melanie Love (10/5): - The room was really pretty, we had a good view of the Chrysler building. But the best thing was the proximity to grand central terminal. Very easy to get around. Also some good food options very near by. Walking distance to Empire State Building and very easy walk to summit one Vanderbilt. There was a restaurant downstairs as well and the bartender made us delicious mocktails. Staff was courteous. They held our bags so we could explore before check in the first day and allowed us a late check out so we didn’t have to cart our things around then as well.
- petermarybeth (10/5): Tuscany is great. - Tuscany was great. We got a great deal. It is located in a great NYC neighborhood and 3 blocks from Grand Central Station. Our room was huge, twice the size of other NYC hotels. Our room had a hallway on the way in, with the large bathroom off it and a lighted walk-in closet. Staff was very helpful. Recommended The Junction for a pub vist 1/2 block away. Great food and vibe. We will be back.
- Macie (10/5): - This was a great place to stay for a short visit to Manhattan with friends. It is a 5 min walk to Grand Central Station so all of Manhattan is at your door step. The location is convenient and there are several good eating options nearby. I would stay here again.
- Matthew (2/5): - The management allows the front desk to go away for an hour. Lunch hour for a Friday was 9 PM. I was not allowed into the room for over an hour. There was no one to contact, and no answers given to any of the call requests or those made by email- at any time
- Erick (10/5): - Will definitely be staying again! Great area, clean, updated and spacious. 5 minute walk to Grand Central Station so getting around town was super easy. Thank you.
- Greg (8/5): - The Tuscany was in a great location for us, the rooms were spacious and cleaned daily. The decor and furniture are a little tired, but that was inconsequential to our trip. We were glad we booked here and would stay again.
- Kimmie (2/5): - No communication from the staff.
- Christina Lynn (10/5): - We had a great time and the hotel room was spacious and the staff was very nice.
- Ruchika (10/5): - The room was larger than usual for a NYC hotel. The place was spotless and the staff was great! Would definitely return
- Kristen (10/5): - Huge room and bathroom! Plenty of space to get ready and spread out!
- Francis (10/5): - Place is quiet and spacious. Perfect location to walk around
- James Robert (8/5): - The room was little dated and not perfectly clean when we arrived. The bedding and towels however were clean No drinks facilities in the room Overall a good stay and a nice hotel. Just needs a little TLC
- Adolph (10/5): - The staff at this hotel were helpful and extremely courteous. The area/location was great, very safe and convenient to shops, restaurants and transportation.
- Paul (10/5): Room with a view - Big airy rooms - clean. Friendly staff. Great location.
- Marnie (10/5): - Amazing location! We could walk or take the subway easily from this location. Some amazing restaurants right down the street too Kjun and the Itanian place plus bagel place around the corner. And a handy grocery store a few blocks away too. Clean rooms, cleaning staff was great as were the front desk people.
- tolbertkrista (8/5): Just a week in New York - Great location near Grand Central station that can get you pretty much anywhere around Manhattan. Very friendly staff. Could use some upgrades for sure. It says there's things like coffee makers in room but there wasnt. The refrigerator didn't really get cold and fixtures were barely hanging on to the walls. But overall a decent place for the price and location..
- Anthony (8/5): Room was tired, but I'd stay here again - The Tuscany is a good hotel for me as it is convenient to my office. The photos are obviously from when the hotel was first updated because the room I was in looked tired. Don't get me wrong - I'd stay here again because it's clean, convenient, a fair price, and the staff are friendly - but don't expect the rooms to look like the photos.
- Christian (4/5): - No phone service,great bed ,no garbage bags My room wasn’t ready way after check in time ,check in took a long time whit a not happy staff member any how the room was ok but only two towels on the room plus no room service cos phones where down for my whole stay.lobby it good and clean
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