Quality Hotel Hampstead

Location: 5 Frognal, Hampstead, London, England, NW3 6AL, London, GB

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - anytime

Check-out: 11:00 AM

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Luggage storage
• Elevator
• Internet access in public areas - surcharge
• Television in common areas
• Safe-deposit box at front desk
• Multilingual staff
• Free newspapers in lobby
• Limo or town car service available
• Internet access in public areas - high speed
• Smoke-free property
• Tours/ticket assistance
• Parking (limited spaces)
• Free self parking
• Computer station

Rooms Available

• Standard Twin Room

  2 Twin Beds

  183 sq feet

  
  

  Internet - WiFi 25+ Mbps

  Entertainment - 32-inch LED TV with digital channels

  Food & Drink - Coffee/tea maker and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, free newspaper, and desk; cribs (surcharge) available on request

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Free newspaper
  • Daily housekeeping
  • Blackout drapes/curtains
  • Bedsheets provided

• Standard Room, 1 Double Bed and 1 Single Bed

  1 Double Bed and 1 Twin Bed

  183 sq feet

  
  

  Internet - WiFi 25+ Mbps

  Entertainment - 32-inch LED TV with digital channels

  Food & Drink - Coffee/tea maker and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, free newspaper, and desk; cribs (surcharge) available on request

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Free newspaper
  • Daily housekeeping
  • Blackout drapes/curtains
  • Bedsheets provided

• Standard Double Room

  1 Double Bed

  183 sq feet

  
  

  Internet - WiFi 25+ Mbps

  Entertainment - 32-inch LED TV with digital channels

  Food & Drink - Coffee/tea maker and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, free newspaper, and desk; cribs (surcharge) available on request

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Free newspaper
  • Daily housekeeping
  • Blackout drapes/curtains
  • Bedsheets provided

• Standard Room, 3 Single Beds

  3 Twin Beds

  183 sq feet

  
  

  Internet - WiFi 25+ Mbps

  Entertainment - 32-inch LED TV with digital channels

  Food & Drink - Coffee/tea maker and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, free newspaper, and desk; cribs (surcharge) available on request

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Free newspaper
  • Daily housekeeping
  • Blackout drapes/curtains
  • Bedsheets provided

Guest Reviews

• Cindy (7/5): -
• Nathan (8/5): Great stay and cheap! - Great location for train/bus links Staff were amazing! Very kind, funny, helpful
• ufuk (8/5): -
• ufuk (8/5): -
• Witek (9/5): -
• Françoise (9/5): - Hotel confortable et personnel très accueillant à la réception (notamment Stephany). Bin petit déjeuner Chambre pour trois un peu petite et il manque un espace rangement sii on reste plusieurs nuits
• Charity (8/5): -
• Silvia (8/5): -
• Kerstin (7/5): Für einen Kurztrip optimal, da auch in der Nähe einer U-Bahn Station. - Die Lage zur nächsten U-Bahn Station war für uns sehr wichtig und diese erreichten wir auch in 5 Minuten. Das Frühstück war in Ordnung. Wir hätten uns aber gefreut, wenn wir am Abreisetag zumindest ein Lunchpaket erhalten hätten, da wir bereits um 5 Uhr auschecken mussten. Das gesamte Personal war aber sehr freundlich und hilfsbereit. Die Betten waren ziemlich schmal und auch das Zimmer war recht eng. Aber dies war uns bekannt, daher war es für eine Woche auch in Ordnung.
• Jessika (9/5): -
• Aisha (10/5): - Amazing hotel. Little gem right in the middle of London. 5 mins walk to the over ground. Rooms were clean, crisp and staff were so friendly a d helpful. Shout out to STEPHANIE who looked after us above and beyond. So helpful and professional. Myself and my two girls had a blast! Stephanie was so cool and the Quality Hotel should recognise how hard she works. The value for money is outstanding. The breakfast was bloody yummy and plenty of choice. And... AND there is parking which was just a bargain. I'm coming back again just to say Hi to Stephanie and enjoy a London break lol. I liked everything.
• Sylvia (8/5): Great location-very handy for Hampstead village. - Breakfast was ok Fresh fruit for breakfast and fresh coffee-not from a machine
• Julie (10/5): Great staff, good breakfast and fab location - Brilliant staff. Hotel very clean and breakfast has plenty of choice. Situated in a quiet street but easy walk to underground. Everything great about this hotel
• Céline (10/5): Séjour parfait - L’hôtel est très bien situé, à 6 min à pieds du métro et 2 min à pieds du bus On est à environ 30 min des centres d’intérêts Tous le personnel est agréable, souriant et serviable Le petit déjeuner est toujours le même mais cela ne nous a pas dérangé, c’était bon et varié Les chambres sont suffisamment grande et surtout propres Rien
• Nicole (8/5): -
• Csikocsek (8/5): -
• Florence (8/5): - Situé à environ 30 min du centre. Quartier calme. Petit dej top. Chambre confortable. Moins aimé la literie mais c'est propre à chacun
• Kira (8/5): -
• Yesenia (10/5): Muy buena ubicación - Está en un buen punto. Todo a la mano. Buena ubicación.
• David (10/5): Thank you so much for my stay. - Plenty parking and super clean hotel I’d definitely stay again. The staff are very friendly and helpful
• rob (10/5): aanrader - vers ontbijt. Vriendelijk personeel. Rustig hotel. niet van toepassing.
• Jean-Christophe (9/5): Hôtel parfait pour quelques jours à Londres - Hôtel très bien situé, au calme avec un personnel très sympathique. Le tout offrant un très bon rapport qualité prix. Il manque peut être un complément de quelques snacks et petite restauration.
• Anthony (7/5): Satisfactory -
• Abdullah (10/5): - Second time here, clean, location is good for easy transport, and the staff were amazing.
• Greenwood (8/5): - Good
• finbarr (10/5): - All good experience
• Robert (8/5): - Fresh and very nicely cleaned room
• Lynne (8/5): - Very comfortable bed and staff friendly and helpful Nothing
• serena (9/5): Ottimo hotel per un soggiorno a Londra - Fermata della metro a 5 minuti a piedi, personale molto gentile e disponibile, camere pulite Colazione poco varia
• Smith (9/5): -
• Peter (9/5): Worth a stay at the Quality Hotel Hampstead - Great London location, very nice comfortable hotel, friendly staff and overall a nice, clean and modern hotel.
• Arooj (9/5): -
• Tyreal (10/5): -
• Juan Manuel (8/5): -
• Christopher (8/5): -
• Amanda (10/5): Exceptional stay … would highly recommend. - Dimitri was so helpful and welcoming. He really went the extra mile and his customer service was exceptional. The ladies at breakfast were so friendly and helpful too, as were the two members of staff being trained at reception. I don’t think I’ve ever come across such a lovely team … they are an absolute credit to the organisation they work for. Nothing … couldn’t have asked for more.
• Marijke (8/5): Fijn hotel - Goede ligging nabij metrohaltes en veilige wijk in de avond. Vriendelijk personeel. Goed ontbijt.
• Damaschetti (8/5): -
• Aleksandra (9/5): Udany pobyt w Londynie - Wygodne łóżko i czysta łazienka Zbyt mała ilość świeżych warzyw na śniadanie. Raz był tylko pomidor, a drugiego dnia w ogóle :(
• María (9/5): -
• Ashwin Kumar (10/5): -
• LUCIORVGOMES (7/5): Hotel com boas instalações mas que precisa de cuidado no atendimento ao hóspede - Café da manhã muito bom, assim como o atendimento das funcionárias que nos atenderam no local onde era servido o café da manhã. Instalações do hotel também muito boas. O hotel nos deixou um tempo razoável sem acesso ao quarto por erro no período da hospedagem. Cancelaram os cartões de acesso ao quarto e tivemos dificuldade em acionar algum funcionário que resolvesse o problema. Tivemos dificuldade em localizar o atendente da recepção, pois parecia que as ausência da recepção eram rotineiras. Tivemos o sentimento de falta de atenção e até de gentileza. No momento do check out também tivemos atendimento parecido de desdém.
• Pitt (4/5): Very expensive for what it was, disappointing stay, the only points that were good, were the breakfast and the parking. - The breakfast and free parking Most of the tv channels didn’t work and there were no decent channels to watch. The receptionist was really miserable and the bed was small
• James (8/5): Good location, good value and clean room - Breakfast was decent. Good options. Unfortunately the coffee machine was broken.
• Jonathan (10/5): Always excellent - Brilliant friendly clean and great Breakfast NA
• Regina (8/5): Very good - Location…. Considering my purpose It is a little run down
• Beverley (9/5): - Lovely hotel spotlessly clean breakfast great and the most friendly staff Only one little gripe the mattresses were a bit hard for me
• STEFANO (8/5): -
• sonia (9/5): Davvero consigliato - La posizione comodissima per raggiungere la tube che porta direttamente in centro. La struttura è in una laterale della strada principale quindi rimane silenziosa.nelle vicinanze anche un supermercato ben rifornito e tante attività commerciali. La signora della reception sempre disponibile e cortese. In tempi rapidissimi è stato risolto un problema che abbiamo avuto in bagno. La camera ha dimensioni ideali considerando che serve praticamente solo per dormire. Disponibile in camera il phon! L'orario della colazione.la mattina del sabato e domenica, inizia alle 8.00 a differenza dei giorni infrasettimanali quando è alle 7.00, orario ottimo per avere più tempo per visitare la città. Sabato avevamo il bus per l'aereoporto al mattino e visto l'orario di inizio colazione purtroppo non ne abbiamo potuto fruire.
• João (9/5): Acima das nossas expectativas - Hotel tranquilo, com excelente pequeno-almoço e comodidades no quarto para café, chá. Instalações impecavelmente limpas e pessoal muito diligente em proporcionar uma boa experiência aos hóspedes, desde a equipa dos quartos à recepção e sala de pequenos-almoços. Localização muito conveniente, fora das ruas mais movimentadas mas próxima de várias linhas de metro e autocarros para chegar ao centro de Londres em pouco tempo. Destacam-se a limpeza e profissionalismo de todo o pessoal.
• Rémi (10/5): - hotel tres propre, le petit dej, le personnel, la localisation , tout etait top ! merci
• Antunesdias (10/5): On reviendra - Personnel super sympa et a l'écoute. Toujours prêt a aider. Petit déjeuner délicieux. Métro juste a côté vous êtes partout en un clin d'œil. Pleins de petits magasins et restos juste a côté de l'hôtel.
• Tom (10/5): -
• Samuele Padula (10/5): -
• Albert (9/5): -
• Jarkko (8/5): Despite the breakfast fiasco, would stay here again. - Location was excellent for sightseeing and airport transfers. The reception staff was always cheerful and extremely friendly. Cleanliness was impeccable. Very good value for money The breakfast ran out of items each morning by eight. One day it was yogurt and the next all bread products (rolls, croissants etc). The tomatoes seemed to be prepared by someone who has no idea what English breakfast tomatoes are supposed to be, one day they were just normal cut up tomatoes but on a hot tray one another day it was tomato sauce.
• Albert (8/5): - Good value nice breakfast clean comfy very nice receptionist last night Grumpy receptionist this morning
• Donncha (9/5): - Very clean and comfortable room. Very convenient to the tube. Staff very pleasant. Lovely breakfast. Will stay here again in the future.
• Magnani (9/5): - Struttura molto pulita. Staff molto gentile e disponibile. Ottima posizione a pochi minuti dalla metropolitana. Ristoranti e supermercato a pochi minuti. Ottima colazione, prevalentemente salata. Unico inconveniente una mattina in cui erano terminati i cornetti, ma c'erano comunque alternative.
• Elsa (8/5): Nice - The room, the staff and the location. The breakfast could do with improvement.
• Martin (10/5): - Hned při příchodu nás přivítal milý a ochotný personál. Chack in proběhl bez problému. Ubytování působí luxusním dojmem, je čisté, dostatečně vybavené a na dobré lokalitě. Pokoj je vybavený vlastní koupelnou, postelemi dle výběru, varnou konvicí, televizí, osuškami a hygienickými potřebami. V hotelu jsou k dispozici snídaně, které byly vždy velmi dobré a bohaté. Obsluha snídaní byla také velmi milá a ochotná. Celkově mám z pobytu velmi příjemný pocit a můžu jen doporučit náročným i nenáročným typům lidí :) Není co vytknout.
• Yurii (6/5): -
• Gina (10/5): Excellent value for money and lovely staff - Excellent value for money. Convenient location with metro stations and bus stops within a short walking distance and pleasant area. One of the highlights of our stay was actually the staff. There were three different guys on the front desk during our stay, and they were all super helpful and friendly and went out of their way to accommodate our needs. On the day we checked out, we had quite a long wait until our train home, and we were allowed to leave our luggage there for several hours. As for the room, it was clean and had everything needed for our 2-night stay. The breakfast was great, with a variety of hot and cold options. We would love to return next time we visit London. Highly recommended! Thank you 😊 That we couldn't stay longer!
• Gary Nobl (9/5): -
• Wilbert (9/5): fijn verblijf - het vriendelijke personeel we hadden de hele week last van stakingen van het metropersoneel en hadden heel veel moeite om veilig het hotel te bereiken
• Juliana (7/5): -
• Margherita (8/5): - Buona posizione a pochissima distanza dalla metropolitana. Colazione varia e abbondante. Lo staff gentile e disponibile
• Alicja (8/5): -
• Bart (8/5): -
• Guest (8/5): -
• Heather (10/5): Lovely hotel will stay again. - Everything was excellent Nothing
• David (10/5): -
• Joanna (8/5): - Lokalizacja Słaby personel
• Frederic (8/5): -
• Lucy (8/5): -
• Natasa (10/5): -
• paul (9/5): - Clean hotel and convenient location. Nothing
• Abdelatif (1/5): The worst place to stay even if it was FREE! - Nothing Blood stains on the toilet door, unpleasant smell, so dirty towels that you feel they used to clean the floor with it, ink marks on the blanket, very poor communication with the manager he doesn’t sort anything out +room was too expensive for it’s poor condition.
• Jonathan (10/5): Brilliant - Position and staff NA
• Leigha (3/5): Cleanliness can definitely improve - Staff were okay. Breakfast was okay. Stayed in the hotel a couple of times but unfortunately the second time fell way below standard. First time, staff were friendly, room was clean, and the food was lovely. Second time we were put in a mouldy room. Mould in the corners, mould under the table and all the along the windowsill. Because we had such a good stay the first time round, I wanted to give the hotel the benefit of the doubt, so I wrote a complaint to booking.com requesting a partial refund, because for £200 night, a mouldy room (especially with a child) is unacceptable and way below standard. Unfortunately, the hotel rejected the offer and insisted this wasn’t an issue and it was “only condensation”. There were also a few issues though-out the stay including a key fob which didn’t work which left us locked outside our room for 20 minutes. Again, this wasn’t addressed. Hotel offered me firstly a 15% refund then a 25% refund, which I think for a mouldy room, isn’t acceptable. The hotel was sold out due to a Wembley match on the day, so could not be moved rooms. I really didn’t want to write a review, as I said, the staff and the team were always friendly, but I am disappointed in the lack of accountability, mould is a serious health and safety concern and should be addressed indefinitely. The fact that the hotel hasn’t even apologised for placing us in a room with mould (with our child) but except keeps avoiding the issues is really disappointing.
• Gary (10/5): -
• Jankowska (8/5): -
• Kevin (9/5): - Good location and great value for money. Staff were friendly and cannot fault the hotel No AC but a fan was provided. Not a criticism just one of those luxuries as a nice to have.
• Helga (7/5): Excellent location and very friendly staff - The location was perfect for us as we were visiting old family haunts in West Hampstead. We really appreciated the free parking and the fact we were able to check in early and leave the car for an additional couple of hours after check-out. All members of staff were extremely friendly and helpful. The hotel is very quiet, especially considering it is so close to the Finchley Road. The room is basic but has everything you need for a night or two, and everything works. There is no soundproofing, and you do hear every noise in the corridor or the room next door. We stayed on a Sunday night, so the hotel was not too busy, and this wasn't a big issue for us. The breakfast is basic; best to avoid the "coffee" which had a very strange taste. However, again the staff were super friendly, and everything was cleared away and cleaned very efficiently. The room was big enough for a king-size bed, but it was only a normal UK double.
• Oge (5/5): Convenient location but noise levels from kitchen early in the morning need to be addressed - Location good. Reception staff very helpful and friendly. Room clean , bed comfortable. Breakfast was standard. Coffee was good. Noise from kitchen...loud voices woke me early in the morning. Room was facing the car park. Breakfast staff were not friendly or helpful to me.
• Helen (7/5): Comfortable and clean. - Clean room, price, location The breakfast. Poor quality beans, ketchup. No orange juice.
• khadjri (9/5): - Great location, very helpful and welcoming staff, nice breakfast, spacious rooms. free parking available. Nothing
• Tea (8/5): -
• Steven (8/5): Comfortable and great location - Presentable and clean Nothing to report on
• FRANCESCA (8/5): -
• Albert (9/5): Excellent - Excellent value ,decent room size , good breakfast Beds too soft
• Raymond (10/5): - Great location. Free parking. Staff went above and beyond
• ELY (9/5): Bon séjour personnel très sympa - Bien placé La salle de bain
• Lucy (9/5): Very conveniently located with car park included… - Very conveniently located with car park and good breakfast, included. Tube station is a few minutes away. It was clean. Found the mattress hard and was offered an alternative. The bathroom requires updating, maybe just providing a shower without the bath tub??
• Danijela (10/5): - Super nette,hilfreiche Personal,kostenlose Parkplatz im Hoff,reichlich gute Frühstück,für jeden etwas. Zugang zum hotel ist von 15.00 bis 16.15 wegen Schulzeit nicht möglich und Frühstück Samstag erst um 8.00 ist viel zu spät,da Hotel liegt ziemlich weit von London.
• Haidinger (8/5): -
• Pankhuri Sanjay (9/5): -
• Cazoulat (10/5): -
• Krzysztof (8/5): -
• Laura (9/5): Really lovely place, just a pit pricey. - Close to the Overground, not far from the underground, super friendly staff, great quality and selection for breakfast, clean modern rooms. Great water pressure and lovely hot showers. It was quite pricey.

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