Matilda Boutique and Spa Hotel
Location: 73 Ma May, Hang Buom, Hanoi, 10000, Hanoi, VN
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Indulge in a luxurious escape at Matilda Boutique and Spa Hotel, where comfort meets convenience in the heart of Hanoi.
Unwind in Ultimate Relaxation
Rejuvenate your senses at our exquisite spa, offering a variety of massages, body treatments, and facials designed to help you unwind and revitalize.
Culinary Delights Awaits
Savor delicious meals at Lotus Restaurant or enjoy a casual snack at our coffee shop/café. Daily complimentary receptions offer the perfect opportunity to mingle while our 24-hour room service caters to your cravings at any time.
Modern Comforts at Your Fingertips
Stay connected with complimentary Wi-Fi throughout the hotel, relax on plush memory foam beds, and enjoy our well-appointed guestrooms featuring LCD televisions and designer toiletries.
Experience the charm of Hanoi with us – your perfect retreat awaits! Book your stay today.
Important Information
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Contactless check-out is available.
Policies
Check-in: 02:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Express check-out
- Arcade/game room
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Concierge service
- Wheelchair accessible
- Elevator
- ATM/banking
- Hiking/biking trails nearby
- Breakfast available (surcharge)
- Arcade/game room
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Express check-out
- Full-service spa
- Smoke-free property
- Express check-in
- Tours/ticket assistance
- Free reception
- Snack bar/deli
- Airport transportation - pickup (surcharge)
- Reception hall
- Wheelchair-accessible spa
- Well-lit path to entrance
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Junior Double Room, City View
1 King Bed
269-sq-foot room with city views
Internet - Free WiFi
Entertainment - 32-inch LCD TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Memory foam bed, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hand-held showerhead
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Memory foam mattress
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
-
Junior Twin Room
2 Twin Beds
269-sq-foot room with city views
Internet - Free WiFi
Entertainment - 32-inch LCD TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Memory foam bed, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hand-held showerhead
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Memory foam mattress
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
-
Executive Double
1 King Bed
269 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Memory foam bed, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hand-held showerhead
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Memory foam mattress
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
-
Classic Double
1 Queen Bed
172 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Memory foam bed, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Hand-held showerhead
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Memory foam mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
-
Executive Twin
2 Twin Beds
269 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Memory foam bed, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hand-held showerhead
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Memory foam mattress
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
-
Matilda VIP Balcony
1 King Bed
409-sq-foot individually decorated room, balcony with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch LCD TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Memory foam bed, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Memory foam mattress
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
Guest Reviews
- Amee (6/5): -
- Aleksandar (10/5): - Great place.. Everything was good
- Boo_N (10/5): -
- Chung Man (7/5): Staff was friendly utill you don’t buy there products - Looks a lot better on photos Location was great
- Elizabeth (10/5): And excellent place to stay would come again - The room was perfect the staff were lovely Every thing was perfect
- Shah (8/5): -
- james (9/5): -
- Roman (8/5): -
- Marco (4/5): Niente di particolare - Posizione centrale e vicino alle principali attrazioni e ristoranti; possibilità di utilizzare il bagno anche post checkout Stanza piccola e poco pulita; la finestra si affaccia su un cavedio e non entra praticamente luce. Abbiamo scelto un hotel proprio per avere maggiori garanzie ma il rapporto qualità-prezzo è assolutamente scarso.
- Paul (6/5): Niet aan te bevelen hotel vanwege personeel. - De kamer, Matilda VIP Balkon, was ruim en comfortabel. Goede douche en elke dag goed schoongemaakt. Het personeel is absoluut niet gefocust op de gasten. Vaak druk met hun mobile. Nooit vragen of je goed geslapen hebt. Nooit een prettige dag wensen. Ook bij uitchecken geen vraag over hoe het verblijf bevallen is. Geen enkele aandacht. Het ontbijt is beperkt. Weinig keus en gedurende ons verblijf van 5 dagen geen variatie.
- Matt (7/5): - Right in the Old Quarter about 200 metres from Beer Street (horrific place but good if you want a night out!) Despite this, very safe and no noise. If you're not fussed about ridiculously loud bars, might be worth staying a bit further west in the Old Quarter for sightseeing. Still very central though. Nothing major - didn't spend much time there overall but seemed very nice
- Amelia (10/5): Amazing, great quality for money. Great staff, lovely clean hotel. - The staff were so lovely and accommodating with our late check in. The room was lovely and clean and the bed super comfy. Perfect location. Would 100% recommend.
- Maria (8/5): Perfect location and nice staff - Very central and close to all amenities. Staff were lovely and very helpful, we booked for 3 consecutive nights but needed to go earlier…they changed the last night for the following week, when we had to come back to Hanoi. Breakfast was good. Room was a bit small, not a lot of space if you travel with a big suitcase
- Matthijs (7/5): Zeer degelijk - Locatie is top midden in het oude centrum. Ontbijt vonden we niet super en was een beetje smoezelig
- ugolux (10/5): - Consiglio questo hotel per la posizione strategica, la camera silenziosa, la gentilezza del personale e la colazione. Tutti perfetto Nulla
- Alessia (6/5): - Room needs maintanance
- Limor (1/5): -
- Denise (6/5): -
- Barbara (8/5): Dobra lokalizacja, wygodne duże łóżko ale sam hotel przygnębiający - Hotel w doskonałej lokalizacji jeśli ktoś chce być w samym centrum Hanoi. Pełno knajpek, sklepików, blisko do jeziorka. Oczywiście wiąże się to z hałasem, planów od ulicy nie są bardzo szczelne i słychać hałas Hotel ma potencjał ale nie dba się o niego. W łazience odpada tynk, ściany w smugach zalane od klimatyzacji. Zapach w hotelu duszący, czuć środkiem na mole ja za dawnych lat.. Śniadanie słabe, ale to już kwestia gustu.
- Karen (8/5): Perfect location. Great find. - Location was perfect. Breakfast wasn’t great but that was a minor problem as everything else was good.
- Raymond (8/5): - Great value for money, central location, friendly staff No black teabags! Skybar not open
- allison (8/5): -
- Déborah (9/5): -
- Giulia (9/5): Fuga dal caos di Hanoi - Posizione, pulizia e staff ottimi ! Colazione abbondante con molta offerta di cibo . Staff super gentile e disponibili , ci hanno aspettato fino a tarda notte .
- Orla (10/5): - Large rooms ,very clean ,accommodated our 2am check in Nothing
- Smuhl (8/5): -
- Marcel (10/5): Heerlijke begeleiding tijdens je vakantie. - Het ontvangst bij Nacht receptie Phu . We kwamen om 3.30 aan om in te checken. Was geen enkel probleem zo geregeld. Heerlijke kamer. Lekker ontbijt smorgens. S'avonds bij Phu gevraagd een massage voor ons te regelen in hotel. Hij kwam er achter we de Ha Giang loop gingen doen . Zegt kan ik helemaal naar jou wens in regelen. Ik had speciale wensen zoals privé easy ridders voor ons 2 geen groep. Graag privé kamer. En transfer tot Ha Giang en terug. Na het boeken had ik gevraagd niet terug maar naar Sapa door wilde reizen. Geen enkele probleem was snel geregeld. Alles was perfect verlopen naar onze wens. We mochten onze extra inkopen in hotel achter laten en bij terugkomst in Hanoi ophalen. Ik had na 3 dagen in het hotel nog een nacht extra geboekt. Dus nacht 4. Mijn kamer was natuurlijk al vergeven. Maar had zo geregeld na ontbijt smorgens ik de spullen naar de andere kamer al kon over verhuizen. Al het personeel is erg vriendelijk aardig en attent. Massage voelde Heerlijk en professioneel aan. Heb Heerlijk genoten van dit hotel. Prijs kwaliteit verhouding is ok. En voor Vietnamese begrippen is het schoon en netjes. Het is natuurlijk zoals thuis. Bedankt iedereen ons verblijf zo aangenaam mogelijk hebben gemaakt. En ja het ligt erg centraal voor alles perfecte locatie oude stad. Ook voor andere reizen kun je in dit hotel terecht en de prijs was beter dan op straat. Afscheid nemen
- Shireen (10/5): Wonderful experience - The staff were very friendly and helpful. We appreciated their knowledge and recommendations. Great location. I liked everything.
- MaryAnn (9/5): -
- Sigg (9/5): -
- Matthias (9/5): Gut geführtes Boutique Hotel mitten im Hanoi Trubel - Grosses Zimmer. Heisse Dusche. Isolierfenster. Balkon. Gut kühlender Minibar-Kühlschrank. Vielfältiges Frühstück. Gute Beratung an der Rezeption.
- DEEPAK (7/5): -
- Janosikova (10/5): - Pekný hotel v skvelej lokalite mesta. Recepcny bol veľmi nápomocný. Poslíček otváral dvere a nosil nám kufre. Citila som sa ako v luxusnom hoteli :) Mali sme izbu s balkónom a bola v nej obrovska posteľ. Výborne sa spalo. Takú chcem aj domov :)
- Britt (9/5): Godt beliggende hotel - Fantastisk beliggenhed, behageligt og sødt personale. Super at kunne sidde på altanen om aftenen. Trods meget liv i gaden, var der ro om natten. Vi havde meget svært ved at komme i kontakt med hotellet inden vores ankomst. Det tog 14 dage før de reagerede. De skulle hjælpe os med transfer fra lufthavnen, og på trods af, at vi havde bekræftet det, så var der ingen til at hente os. Vi endte med at tage en Grab.
- Bengt (8/5): - Frukosten inte så bra innan dom sista morgonen informerade att vi kunde beställa omelet
- Gary (10/5): The staff was so helpful and provided much information and guidance - The staff was excellent and very helpful. No view from room
- Dean (9/5): - The room was large and great people watching from the Balcony. The Staff were terrific and very helpful. nothing
- James (10/5): - This was the perfect place to stay on arrival in Vietnam after 24 hours of travelling. Phu, Katt, Daniel and Bach were very friendly and as helpful as possible, assisting us with all kinds of recommendations for Hanoi and helping us organise our next trip to Cao Bang. The hotel itself was super clean and comfortable and the breakfast was amazing. I would recommend Matilda highly and definitely return here when I next come to Hanoi.
- Thomas (6/5): -
- Agustina (10/5): -
- adi (10/5): - Staff was friendly great location. Would definitely book again . Only downside they never picked me up from the airport which was very disappointing. Ive emailed them but 4 days later still no reply . Would still stay again . 😁
- Oluwademilade (10/5): - An exceptional property, very clean, very nice amenities, staff were very helpful and professional, staff spoke a lot of English and gave me AMAZING reccomendations of where to eat and what to do in Hanoi! Best hotel I stayed at in Hanoi
- Zoltan (7/5): Great location, OK price, but… - Excellent location in the downtown Cleanliness: dust on many places, limescale…
- Tobias (7/5): -
- Shelly (10/5): -
- ian (8/5): - Staff are great good room . Patrons noisy. Guest noise
- Yana (10/5): - Ми лише ночували. Та хочу відмітити ввічливість персоналу. Просто ТОП. Як в крутих 5зіркових готелях
- Nicole (3/5): -
- Will (10/5): -
- Bradley (10/5): -
- Aflatoon (9/5): - Everything Nothing
- Ngoc Guy (8/5): Accueil et service très correct, bel emplacement. - Bien
- Inga (8/5): -
- keiichi (8/5): 全体的にこの内容でこの料金はとても安いと感じました。 - ハノイ中心街にあり近くにコンビニがあり便利でした。スタッフの方も英語が苦手な自分達にとても丁寧に接していただきありがたかったです。朝食が美味し買ったです。 洗面所＋シャワールームも綺麗でしたが、シャワーの水がシャワールームの下の隙間から洗面所に出てかなり濡れてしまったでのそこだけ気になりました。
- Anna-Katharina (7/5): -
- Sarah (7/5): Great location .. poor breakfast and highly overpriced accomodation in comparison - The location was amazing, the hotel kindly let us store luggage when we went on a trip for a few days for our return stay. The breakfast selection was poor, I feel in comparison to our other stays throughout Vietnam it was also very over priced.
- Oguz (10/5): - Die Unterkunft hat mir geholfen meine Tour noch zu retten, sie haben sich richtig um mich gesorgt. Das beste Personal das ich bis heute gesehen habe. Vielen Dank für alles
- Candelaria (7/5): Good value por money, if you enjoy sleeping in a good and cheap hotel, this is it. Although I think there could be bette - Good location. Nice hotel, not too fancy, it’s okay. Rooms are a little bit small. Noisy, you could here everything happening outside or even on corridors.
- Palao (10/5): Great stay at Matilda Hotel in Hanoi the fromt desk guy is very friendly and accomodating next time we visit Hanoi we - The staff and front desk officers are very accomodating and friendly None
- Libuše (9/5): - Hotel je moc pěkný a čistý se super umístěním. Personál byl moc milý.
- Carl Stephen (10/5): It was an amazing stay. Our room felt cozy. Huge room, huge and nice bed. Plenty of space for our toddler to run around. - Our room was really huge with balcony and the view was perfect. Nothing. Everything was expected.
- Mikko (8/5): -
- Alessia (7/5): Buena relación calidad precio pero la habitación a la segunda planta era ruidosa - Posición Ruidoso
- Branwen (8/5): Comfy and tidy room - It was clean, staff were very friendly, good location with ATM right outside The breakfast
- Patricia (7/5): Staff were lovely, location was good. - A bit old. Just a bit old.
- Sarah (8/5): Very comfortable, great location, exceptionally helpful staff - Fantastic location, very helpful reception staff member who gave us detailed recommendations which we used and were reliable. The room is in need of a refresh as some items of furniture scuffed and overall not as smart as the pictures, but I can’t fault the service or comfort of the room.
- Lara (7/5): Buona struttura nel cuore dell’old quarter - Ottima posizione nel pieno cuore dell’old quarter Personale gentile e disponibile Il lavandino è fuori dal bagno Colazione dolce non particolarmente varia
- Thư (8/5): -
- Casey (6/5): Great location and staff but were let down but the lack of soundproofing. Would not return. - Staff were nice and asked how they could make our stay more comfortable. They provided a nice little info sheet with recommendations and things to look out for. Location was perfect. We had an internal window so no view to the outside. The whole complex is not very soundproof, on both nights we stayed we were awoken to people yelling, banging and just being inconsiderate. Knowing this we would probably not choose to stay here again.
- Natalino (8/5): Kat was a great helpful staff - Central Nice
- Yolanda (10/5): -
- Aisling (8/5): Great location and staff. - Great central location. Helpful staff. Great massage. Breakfast wasn’t anything special. Our room was small.
- Chawanrat (8/5): -
- Mahsa (9/5): - Great location, good breakfast, and a nice salon and building overall. The bed was comfortable, and the room was well equipped with essential amenities. The staff were kind, helpful, and friendly. The room did not have any windows, even though all the photos showed windows. Since my stay was only for one night, and the staff were very polite and friendly, I was able to tolerate it. The fantastic location, right in the heart of eeeeverything, definitely made up for it :) However, I suggest separating this type of room and offering it at a different price/section from rooms with windows (as many hotels and homestays in Vietnam do). This would help guests who have medical or personal issues with enclosed spaces, avoid choosing this option.
- Olivier (7/5): Great location near Beer Street - Hotel was in a great location. Very clean and comfortable. Kat at reception was very helpful and had good knowledge. Breakfast was very nice and varied. Everything was good.
- Karla (9/5): Great location, amazing staff - Staff were great, so friendly and helpful, even when arriving at midnight. Phu was a big help in giving us recommendations. PERFECT LOCATION No window in our room but did mean it was quiet in the evenings.
- Kerusha (6/5): - Hotel looks nice room is nice has air on etc big rooms We only had one blanket which our baby spilled some milk on when we asked them for extra bedding they gave us a thin duvet cover said they couldn't give us a new blanket. Staff couldn't really understand any English. Massages were bad
- Deirdre (9/5): Location amazing. - Fantastic location, and amazing staff. They could not do enough for us all. We were a family of 5 with 3 bedrooms, ours were at the back of the building with a window out to the corridor and our room was damp.
- Björn (10/5): -
- Monika (1/5): - To ogromne rozczarowanie. Hotel zdecydowanie nie zasługuje na 4 gwiazdki – standard jest fatalny. W pokoju było po prostu brudno, a samo wnętrze jest małe, brzydkie i przytłaczające. Śniadanie również pozostawiało wiele do życzenia, było niesmaczne i ubogie. Jedynym atutem tego miejsca jest lokalizacja, ale to za mało, by chcieć tam zostać. Przez cały pobyt marzyliśmy tylko o tym, żeby jak najszybciej go opuścić. Szczerze odradzam!
- Wen Chih (7/5): - 接待人員英文很好而且非常有禮貌，感覺很乾淨早餐不錯 隔音不佳，半夜 早上都聽得到隔壁的聲音
- Aflatoon (9/5): MATILDA HOTEL and SPA - EXCELLENT location. Courteous staff. Clean room. Prompt efficient service. Liked everything
- Aleksandar (10/5): Awesome place - This is my second time staying at the Matilda. Everything is great here, from staff too location and the cleanliness of the rooms. One off the staff on nightshift his name is Phu, firstly he is gentleman and very well spoken, kind and very welcoming. Thank you Phu for the recommendation for the Bun cha. Cheers mate. Everything was great
- Charles (9/5): -
- Gerrit (7/5): -
- Luke (10/5): -
- Glen (9/5): -
- Mikołaj (10/5): -
- Decker (10/5): The perfect place to stay in Hanoi - Location amenities and staff were incredibly could not have asked for more. Staff were incredibly kind and helpful! Made our honeymoon extra special and would highly recommend!! Nothing I didn’t like
- SEBASTIEN (9/5): -
- Jiang (9/5): - Our stay here was great. we felt super accommodated. They let us check in 4 hours early for free. Staff were very helpful as guides and lovely to chat to. Room was clean, bedding was very comfortable, location was great. Overall super happy with our stay here.
- Chung Chin (8/5): - 房間很有古風的感覺，很有年代感。 熱水瓶加熱後整個把手都很燙，我有被燙到。洗澡時水壓不穩，水溫會忽冷忽熱的。
- santi camiño (7/5): - Lo céntrico y cómodo que está para pasar un par de noches en Hanoi. Lo mejor de todo el personal! Katt nos recibió super amable y nos explicó los planes de la ciudad sobre un mapa que nos fue super util. Además, nos dejó guardar nuestras mochilas aun estando nuestra estancia finalizada despues de un dia! Muchisimas gracias Katt! :D Las habitaciones y el baño podrían estar un poco más cuidadas y limpias para lo que intentan exponer en su web o booking. Por lo demas bien
- Rex (10/5): -
- Parinda (10/5): - This hotel is in a great location, very convenient. All the staff are lovely and very helpful. What my husband really likes is that they provide information on food and tourist attractions. The food is delicious. And most importantly, what impressed both of us was that we were traveling to Sapa and forgot our passport and wallet. The hotel quickly informed us and helped arrange for us to have our reservation delivered to Sapa that same day. It was a great experience. We have to thank the staff and the hotel very much. No
- KEANE (5/5): -
- Rodney (10/5): A charming hotel. - Very good location. A large clean room overlooked the street with a tiny balcony. Staff were outstanding with plenty of local knowledge and up for a conversation when greeted. The bed was hard, and breakfast could provide some more simple food like baked beans, croissants and fried potato cakes?
- Sofia (10/5): Very good stay - The hotel is located right in the Hanoi old quarter making it a great location for many restaurant and bars. The staff was super nice and the stay was overall very comfortable The breakfast table didn’t offer so many food options, but for the price it was good
- Michelle (7/5): - Clean. Good location Smaller than expected but clean. Not much room for 2 people to put luggage anywhere.
- kiran (10/5): If you want genuine helpful service, this is the place. It is very central location. - Level of service was outstanding, they helped us book excursions and transport for our travels and had great recommendations. They were very accommodating for our 2 year old child. Special mention to Katt the receptionist who went above and beyond. The breakfast could be a little better but the lovely staff and location made up for that.
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