Kempinski Hotel Cancun

Location: Retorno del Rey, 36, Cancún, mx

Star Rating: 5 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Guest education on local ecosystems and culture
• Clubhouse
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Sauna
• Massage services
• Currency exchange
• Solarium
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Kid meals
• Heated pool
• Outdoor furniture
• Coffee Shop on site
• Shallow end
• Steam room
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Cooking class
• Supervised childcare/activities
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Golfing on site
• Playground on site
• Tennis lessons on site
• Self parking (surcharge)
• Pool sun loungers
• Beach yoga on site
• Private beach nearby
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Clubhouse
• Art gallery on site
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Health or beauty spa nearby
• Swimming nearby
• Beach club nearby (surcharge)
• Bicycle-friendly property
• Beach toys
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Club Seaside Suite

  The spacious suite offers air conditioning, a tea and coffee maker, a safe deposit box, as well as a balcony. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk

• The Saasil Suite

  The spacious suite offers air conditioning, a tea and coffee maker, a safe deposit box, as well as a balcony. The unit offers 5 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk
  • Slippers

• Seaside Suite

  The spacious suite features air conditioning, a tea and coffee maker, a safe deposit box, as well as a balcony. The unit has 1 bed.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk

• Club Seafront Suite

  The spacious suite provides air conditioning, a tea and coffee maker, a safe deposit box, as well as a balcony. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk
  • Slippers

• Seafront Suite

  The spacious suite features air conditioning, a tea and coffee maker, a safe deposit box, as well as a balcony. The unit has 1 bed.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk
  • Slippers

• Panoramic Suite

  The spacious suite features air conditioning, a tea and coffee maker, a safe deposit box, as well as a balcony. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk

• Club Seafront King Room

  The spacious triple room provides air conditioning, a tea and coffee maker, a safe deposit box, as well as a balcony. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk
  • Slippers

• Club Seafront Double Room

  The spacious double room features air conditioning, a tea and coffee maker, a safe deposit box, as well as a balcony. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk

• The Presidential Suite

  The spacious suite offers air conditioning, a tea and coffee maker, a safe deposit box, as well as a balcony.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk

• Deluxe Seafront King Room

  The spacious triple room features air conditioning, a tea and coffee maker, a safe deposit box, as well as a balcony. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk
  • Slippers

• Deluxe Seafront Double Room

  The spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box, as well as a balcony. The unit has 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk

• Deluxe Seaside King Room

  The spacious triple room provides air conditioning, a tea and coffee maker, a safe deposit box, as well as a balcony. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk
  • Slippers

• Deluxe Seaside Double Room

  The spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box, as well as a balcony. The unit has 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk

• Club Seaside King Room

  The spacious triple room provides air conditioning, a tea and coffee maker, a safe deposit box, as well as a balcony. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk
  • Slippers

• Club Seaside Double

  The spacious double room provides air conditioning, a tea and coffee maker, a safe deposit box, as well as a balcony. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk

Guest Reviews

• Anna (9/5): - Tout était parfait, l’établissement ainsi que les équipements, la chambre et le personnel au petit soin. Les restaurants sont de qualités, on y mange très bien. Points négatif : J’attendais une attention particulière étant donné le nombre de jours restés (13 jours) malheureusement je n’ai rien eu …
• Madeleine (8/5): Confort, sécurité, personnel agréable, rapport qualité- prix un peu élevé - Formule de petit déjeuner mexicaine choisie, très bon - découverte de spécialité o Emplacement sécuritaire, plage bien entretenue (mais bruit et odeur fréquent du véhicule d’entretien) Oreiller souillé dans un des lits ( avant notre utilisation) Pas d’Extracteur d’air dans la salle de bain Débit d’eau de la douche obstrué Saleté de l’encadrement de l’œuvre d’art dans l’espace toilettes de la salle de bain Impossibilité d’obtenir une facture détaillée du séjour car réservé via Booking☹️
• Julia (8/5): - The chairs on the balcony and the pool lounge chairs were not very comfortable. The TV didn’t work much of the time. It all felt a bit soul less
• Jorge (8/5): ESTUBO BIEN, PERSONAL MUY ATENTO Y AMABLE, RETAURATE EL BUFFET DE DESAYUNO SUPER CARO. - UBICACION BUFFET DE DESYUNO CARISIMO
• Valeriia (10/5): -
• Maria (10/5): - Allt var fantastiskt! Rekommenderar gärna! Det kostar lite extra jämfört med andra hotell men det går inte ens jämföra! Det är mycket värt att stanna där!!! Inget
• G5726DVdawng (10/5): 5 Star in the Hotel Zone of Cancun - This was our 2nd stay at The Kempinski. If you want to feel like royalty, I highly suggest this hotel. It is beautiful inside and out. The beach is groomed multiple times a day. the food is exceptional and the staff is wonderful. The restaurants are extraordinary, and there are many options within walking distance as well.
• Venture41743383447 (10/5): Paradise! - Fantastic service at the beach. Jorge was spoiling us and making the best cocktails w his team. Paradise! An unforgettable experience! Thank you
• mayadanielam2020 (6/5): 4 star tops - Good location It was quite Rooms are extremely dated but clean Not worth the cost Service staff was good but poor to accommodate The whole hotel is in urgent need of a renovation upgrade even the pool and beach bathrooms
• faillag2026 (10/5): Pleasant experience with Josue at the beach. Excellent service. - Perfect day at the beach Great server
• ran (8/5): -
• franco (8/5): -
• Theodore (10/5): Graciously hosted our large group. Luxurious accommodations with an excellent staff to match. Five Stars. - The property overall is outstanding. Very clean, well maintained, luxurious rooms and common areas, and a well groomed private beach and amenities. What sets Kempinski apart is the excellent staff—welcoming and accommodating in every way. Finally, hotel security was discrete but certainly apparent…our entire group of 16 felt safe and well cared for. Five Star accommodations by every measure. N/A
• Sol (10/5): -
• Zaq (9/5): comfortable and pampering stay with amazing service and convenience - Gym, sauna, steam room, hotel design, courtyard on 4th floor, in room dining with customizable options, beachfront, tennis/pickleball courts, great beach beds, good breakfast there were two weddings in the weekend with loud music
• jaa1965 (10/5): Fantastic hotel but pricey food. - This is a fabulous hotel with impeccable service from arrival to departure. The hotel enjoys an enviable location in the middle of the east-facing hotel zone with a lovely stretch of "private" beach that is cleaned of sargassum several times a day. The beach, unlike those on the north side of the hotel zone, gets some nice waves too and is not crowded at all. The rooms have been nicely updated; the public areas of the hotel, which opened in 1993 as the Ritz Carlton, feel a bit dated in terms of style but has been kept up really well. The gym served my purposes well, with about 20 treadmills, stairmasters, and exercise bikes, plus a good amount of free wights and lifecycle machines. The best part of this hotel, as other reviewers have noted, as that there are lots of beach chairs, both around the pool and on the beach, so that there is no need to rush down at 7 am to secure your spot. This alone is worth the price! Speaking of price, it is worth noting that the food and drinks at the hotel are really expensive. The breakfast buffet costs about $50/day. The food is good and there is pretty good variety, but still... Cocktails cost about $20 each, ceviche out by the pool will run you $25-30, and grilled fish was about $40. Add tax and tip to all of the above. You definitely pay for the convenience! We went out for dinner a couple of times: there are some good seafood restaurants within a 10-minute walk. Overall, though, a great experience, especially in one of the ocean-facing rooms with balconies where you can enjoy your morning coffee and listen to the waves at night. Super relaxing and highly recommended.
• Flyer719876 (10/5): No control over behavior in dining room - Fantastic experience and recommend that you go. I had a great time, service and people are really the best. Unfortunately I had a bad experience in breakfast on last day. The hotel was taken over by Jewish convention. I was seated next to some terrible people with 3 2 year olds screaming and standing in chairs, then proceeded to circle the table screaming. The parents never corrected them and staff did nothing to correct. This is not acceptable , I had just spent 7,000 at the hotel and was very disappointed
• Tatiana (9/5): Hermoso, lo recomiendo!! - Es un hotel maravilloso porque combina el estilo antiguo clásico con la modernidad y el encanto del mar. Su desayuno muy bien! Cuando llegamos nos hicieron un cobro adicional de 50$ por noche por un supuesto FEE de Impuesto al medio ambiente, que no advertía en ningún lado, nose si fue correcto pero no tuvimos otra que pagarlo.
• Christina (10/5): Wonderful family vacation at a great hotel. - The staff were wonderful and accommodating. The rooms were lovely, immaculate, bed was comfortable. The pools were great. Breakfast buffet was varied and good. The long corridors to our rooms, but that could not be helped in such a large hotel. We got our exercise!
• billmX8326OD (6/5): Too, too pricey - While this is a beautiful hotel with wonderful, warm people providing excellent service from room attendants to restaurant servers, the prices are extortianate . The rooms are large but need upgrading especially in the bathrooms where even mildly disabled people are exposed to dangers, and the bedding was quite uncomfortable. The showers have no grab bars and the floors are slippery with old fashioned rubber mats. There is inadequate storage space in either the bathrooms or bedrooms. We had to ask for an additional table lamp as there is insufficient bedside lighting. The television options are dismal, all most all Spanish speaking channels, which is fine but there are guests from all over the world here but few English speaking channels; lots of sports, even WWC wrestling, and kids shows. The restaurants were mostly good but in our opinion not at the gourmet level one would expect with such outrageous prices, I.e. dinner for two with two drinks at the upscale dining rooms, $350. Breakfast and lunches averaged $100 each, so plan on spending around three to four hundred plus dollars a day for meals. Again, could not ask for more warm, hardworking staff and we rewarded them with well deserved generous tips. However this added to a very expensive stay. We are seasoned travelers with no need to scrimp but feel this resort is not worth the price. Would not return.
• Maria (10/5): -
• ShuHu (10/5): The best - Best of the best. The bestest hotel. Excellent staff. Great food. Beautiful comfy spacious rooms. Incredible beach area. Great pool. Lovely area close to Isla and Marina of cancun. Can’t recommend it enough. So peaceful and relaxing. Wonderful spa and hair salon. Such a nice gym. Amazing week! Thank you tooo much Kempinski Cancun!
• zuzana (7/5): Good location, clean hotel, staff could be much nicer - The rooms were comfortable , the bed sheet and beds were good The beach was clean , room service was tasty The concierge service was unqualified and not friendly at all … in general de service wasn’t of a Kempinski standard. No one explained anything, not a welcome drink -
• Hernan (10/5): - Personal muy atento y hospitalario. Instalaciones muy limpias.
• Tom (9/5): Beautiful sea and beach view, directly on the long beach, breakfast with sea view on the terrace - Beautiful sea and beach view, directly on the long beach, breakfast with sea view on the terrace
• MorganeL (9/5): - Nous avons passé une nuit à notre retour avant de prendre l'avion le lendemain. Le check in et check out sont rapides et dignes de l'hôtel (ce qui est loin d'être le cas de la majorité des hôtels au Mexique). L'emplacement est pratique : à côté de l'aéroport (environ 20 minutes) mais sans nuisances et au bord de l'eau avec une eau cristalline magnifique et une belle plage de sable fin. La chambre est spacieuse avec vue sur l'océan. Le lit est confortable. La nourriture est bonne également. Je recommande fortement. Seul bemol: nous n'avons pas été accueillis à la plage au niveau des transats et nous n'avons pas recu de serviettes de plage, les personnes ne sont pas venues voir si nous souhaitions boire quelque chose et nous nous sommes faits réquisitionner notre espace qui ensuite servait ensuite pour le dîner mais sans aucune forme.
• Naama (10/5): - Amazing
• Daiana (10/5): Excelente servicio, la playa tranquila y limpia, el servicio de playa fantástico. El mejor hotel de Cancún que hemos vis - Excelente el servicio y las instalaciones del hotel. La comida de primer nivel.
• Amran (10/5): - Beach Nothing
• Amran (10/5): - Beach Nothing
• 194paulaannr (2/5): USA Flag removed - They have removed USA Flag but left other countries-maybe because owned by Islamic family
• 73marshak (10/5): Best in Cancun! - My My wife and I just returned from another magical stay at the Kempinski Hotel Cancún, a place that has truly become part of our lives. We’ve been coming here for over 20 years—dating back to when it was the Ritz-Carlton—and it somehow keeps getting better while holding onto the warmth and elegance that made us fall in love with it in the first place. This January’s visit meant even more to us because our family had been going through a serious health challenge. The team at the spa—Jade, Yemy, and Theresa—did far more than provide treatments. They gave us space to breathe, heal, and reconnect. Their kindness and care meant more than we could ever properly express. One of the things that makes this hotel so special is the people who turn every moment into something memorable. Maria from room service is always such a joy—gracious, warm, and the kind of person who makes every delivery feel personal. Breakfast each morning is something we look forward to because of Angel, Rocio, Osmon, and Alberto, who greet us like family. And we can’t forget Noe’s incredible omelets and Maria’s tacos, which might honestly be the best way to start a day in Cancun. Out on the beach, Edgar, Joel, Rangel, Claudia and Oscar take impeccable care of guests. The service is effortless, attentive, and always delivered with a smile. Evenings for us almost always end at D-Lounge, where Juan, Blanca and the entire team make it feel like our nightly dinner with friends. The sushi chefs are absolutely killing it, and the atmosphere is warm, lively, and welcoming every single night. Behind the scenes, Leydi in housekeeping keeps our room absolutely perfect—every detail attended to with care. And of course, the welcome we receive from the concierge team Antonio & Rueben at the front desk sets the tone the moment we arrive. Their kindness and genuine hospitality make coming “home” to the Kempinski feel real. Thank you to everyone who made this stay so meaningful. We are already looking forward to coming back. Marsh King
• justinlD5540LC (10/5): Decadent design with a relaxed vibe! - I had no idea what to expect when we booked this hotel, but I am sure glad we did! This hotel is beautiful! The staff are amazing! The amenities top notch! Before you even get to the hotel, you’re greeted by the security staff at the drop gate. With all of the recent worries about violence in Mexico due to cartel retaliation, this one simple security feature was really nice (not that we had anything to worry about.. everything was pretty business as usual in Cancun)! The hotel is FANCY. Decadence on display. With a laid back atmosphere that doesn’t make you feel underdressed when walking around in your flip-flops lol. Once you get to your room level, the central lobby has these Pothos plants that cascade all the way down from top floor to the bottom level. The windows have sunlight spilling through with reflections off of the bay. And the views from the room are stunning! So many shades of blues and greens in the ocean. The breakfast package was a great move, and if you’re lucky enough to be here on a Sunday, the brunch did not disappoint! My girlfriend got a complimentary massage which was advertised as a 30 minute massage but was more like an hour and half spa experience—think steam room, hot tub, outdoor shower, cold plunge and crafting your own drink—than just a simple massage. The staff is awesome and super attentive. They also mix in both Spanish and English if you’re trying to practice your Spanish which we loved, both having minored in Spanish in college. I can’t say enough about this experience—clearly. If you were looking for a great place to stay in Cancun, definitely check out this hotel!
• yoga_travel_love (10/5): Attentive service and inventive vegetarian food! - We stayed in three rooms on a multigenerational family trip (ages 1 to 85+) with seaside views. The advantage of the older age of this hotel is that is that the rooms are larger as was the standard back then! We found our seaside suite to be very spacious, with three small balcony spaces to welcome the rising sun over the ocean and refreshing ocean breezes! When travelling with a family, this space is key! The highlight here was the service! The team worked hard to address any hiccups that arose, and were very attentive to ensure that the whole family had a lovely stay! Highlights: - Chef Camilo and Chef Sergio deserve our highest praise! They curated a special vegetarian menu for us to accommodate our lacto-vegetarian diet and my nut allergies! We are foodies and we were pleasantly surprised! This included the included breakfast (in our room rate) and dinner. They checked in to ensure that we were enjoying everything and the selections were delicious! The selection of the breakfast buffet combined with the additional vegetarian options were delightful. - Wilbur at Casitas is the BEST! He was so attentive to us, and so kind and friendly that our toddler would run and jump into his arms every time she saw him! He remembered our seating preferences, preferred orders for the kids (and would get those items out for us right away), and clearly strove to make every dining experience perfect for our family! He is one of the most memorable parts of our stay! - Cabana service on the beach—situated on a beautiful section of white sand beach that is regularly maintained for sargassum, this beach was great for us as a multigenerational family with small kids. There was enough of a wave to make it fun for the kids but a long enough stretch of sand even at high tide that we could feel comfortable not worrying about the kids building sandcastles close to the cabana. -Club lounge is a peaceful haven to retreat to in the afternoons when it’s hot and time to rehydrate :) - We are very grateful to Maria (management) Ruben, Alberto (bell desk) Willie (lounge), Noemi (housekeeping; thank you for tireless tidying up our toddler’s messes!) whose attention to detail made our stay heavenly! We would love to come back and recommend this hotel to other families as well!
• charlesmS7198WN (10/5): Fabulous! - This hotel is 5 stars⭐️⭐️⭐️⭐️⭐️! My daughter was married recently here at the hotel on March 14th 2026. The staff and service was excellent ! The wedding sight by the pool at the hotel was breathtaking. The hotel is beautiful! I can’t wait to visit Kempinski again. Wonderful experience.❤️
• Ciara (10/5): -
• Live4travel1000 (10/5): Exceptional hospitality and elegant hotel - Classic elegance. The hotel and grounds are beautiful. But most importantly, the people who work at Kempinski are wonderful! They remember guests, and they make you feel like family. The hospitality provided is exceptional, and I always feel safe there, even when I have traveled alone.
• bungzy (10/5): Or 10-years-and-counting happy place - We’ve been coming here for over a decade and still consider this one of the best spots in Cancun. The service and food is unrivaled.
• sheilaf982 (10/5): Outstanding - just work on the Club! - Pleasantly surprised by how this hotel was above and beyond for service, pool beach and the staff - everything! Went to the beach one day and the guy knew my name. Beds were comfortable and rooms clean. Food was outstanding - above some other EP hotels. The only thing I feel needs a little more touch is the Club. Nothing like the JW down the street. Work on that and you will be even better!
• mollydS8907XU (10/5): Relaxing Vacation - Our stay at the Kempinski Cancun was truly memorable, largely thanks to the exceptional staff. Every team member went above and beyond to ensure our needs were met, paying close attention to even the smallest details and making us feel genuinely cared for throughout our visit. The rooms were updated, clean, and very comfortable—providing a relaxing space to unwind. We were also impressed with the food, which was consistently excellent, offering both quality and variety. One of the highlights of the property is undoubtedly the stunning beach views. While there are some areas of the hotel that could benefit from updates, they did not take away from the overall enjoyment of our stay. The outstanding service, comfortable accommodations, and beautiful setting far outweighed any minor drawbacks. We would gladly return!
• katietA5064LT (10/5): Wonderful trip! - We had a wonderful stay at the Kempinski Hotel Cancun and would absolutely return. From the moment we arrived, everything felt elevated and relaxing. The staff is very attentive and friendly. The food was truly outstanding — every meal exceeded expectations, with great variety and quality. The beach is absolutely beautiful, with soft sand and stunning water, making it the perfect place to unwind. Our room was spotless and very well maintained, which made our stay even more comfortable. The attention to cleanliness and detail did not go unnoticed. Overall, it was a fantastic trip and a great experience from start to finish. Highly recommend for anyone looking for a relaxing, high-quality getaway in Cancun!
• Curiosity68647171206 (10/5): Would absolutely stay here again! - The staff was amazing! The food was wonderful!
• Ivars (10/5): -
• SHAI (9/5): - Friendly staff and great service The hotel is within the hotel zone, it means a sequence of hotels. In order to get into points of interest we had to take our car.
• Rima (10/5): -
• MASAYOSHI (10/5): 最高でした。 - スタッフがとても親切でした。 特にありません。
• Ricardo (10/5): - The most friendly staff ever!
• BoardingPass27520 (10/5): We will definitely be back - Excellent service. Staff is very friendly and cannot do enough to make your stay fabulous.
• Dorothea Maria (8/5): - Die Lage ist gut. Das Frühstück war sehr gut und komplett. Leider gab es am Strand recht viel Sargassum. Wir hatten ein Problem mit dem Friseursalon. Ich hatte einen Termin um 15.00 Uhr, weil ich um 16:00 Uhr das Hotel verlassen musste, um zu einer formellen Veranstaltung zu fahren. Leider hat der Salon den Termin nicht respektiert und wollte mich erst um 16:00 Uhr annehmen, obwohl ich die Bestätigung am Tag zuvor bekommen hatte. Ich halte dieses Vorgehen für höchst unseriös.
• SunitHarris (10/5): Amazing service and attention to detail from Kempinski Cancun! - Our family and I had an incredible stay at Kempinski Cancun to celebrate my Mom's birthday! All of the staff at the hotel are outstanding! Alberto, from the bellman team, was always checking in to make sure we were having a great stay, and he and his entire team would never hesitate to help my parents, including my dad with his mobility issues. The team at El Cafe Mexicano was outstanding, and the breakfast buffet was so delicious, and all of the team members and kitchen staff at the restaurant are so attentive and quick to help and serve, no matter how busy it is. Ruben, from the concierge team, and the entire concierge team has vast knowledge of Cancun and sites and tours to do, and he was our go to guide for setting up so many beautiful dinners at the outstanding restaurants in Cancun. Our driver, Pancho, was so knowledgable about Mayan history and culture, and taught us so much on our tours to Chichen Itza and Tulum, and he was always friendly, on time, and going above and beyond to help us! The hotel beach is so beautiful, and the hotel itself has so many amenities and is so beautifully decorated. However, the highlight and gem of Kempinski Cancun is the amazing staff throughout the resort that will make your vacation memorable! Highly recommend Kempinski Cancun for your hotel stay in Cancun!!
• Sérgio (10/5): -
• Camper50358456734 (10/5): Amazing experience! - The hotel crew is superb!! Always smiling and rest to helpou. The hotel facilities are perfect!! Pool, gym, coffee store!!!
• Jenna (10/5): On reviendra - Le service les chambres Rien
• Ute (3/5): Zu teuer für ein 5 Sterne Hotel - Die Lage Unfreundliches Personal, viele Mängel, mittelmäßiges Frühstücksbuffet
• MICHELE (9/5): -
• S2423PEtims (4/5): CANCUN POLICE ARE CORRUPT not safe area anymore - The staff are very hard working and hospitable. The hotel is generally clean. However, the hotel is VERY out of Date. It feels like 2005 and many parts of the hotel are in run down condition, paint peeling other weather damage on the outside. The food was average at best and VERY over priced even for a 4 start hotel in Cancun. The worst part Cancun IS NOT SAFE FOR AMERICANS AND OTHERS. The local cops set up a check point about 3 miles from the hotel, they stop all rental cars and make up charges threatening to take your license if you do not pay them 3,000 Peso. I would never return to this hotel or Cancun. They have to get their act together. Not to mention the Hotel District does not feel like real mexico. Too removed from the local culture. And the main Cancun town is run down and offers little to see or do for tourists. The Pacific Side of Mexico is much better
• 95fevena (10/5): I came here for my birthday and had a wonderful experience - Amazing service, location, and time. I highly recommend it
• craigpA4402IH (10/5): Kempinkski Cancun is a MUST - This was our 5th time at Kempinkski Cancun. It is the best. We love everything about it. The views, the rooms, the pool and the over the top great staff.
• E6092RMrebeccaw (10/5): Probably the nicest hotel in Cancun - One of the best hotels we have stayed in. You can tell it was a Ritz and there is nothing missing. I have stayed at about a half dozen different Ritz hotels and the service and amenities rival those locations. Service and dining (especially the Mediterranean restaurant) are five stars. It was not crowded when we were there so no issues with beach or pool loungers nor dining without reservations.
• annmW1780GZ (10/5): Excellent hotel! - The Kempinski Cancun is an outstanding hotel. We stayed at the property back in 2022 when it was a Ritz Carlton, and it has maintained the same high level of luxury and service as part of the Kempinski brand. We stayed for 7 days in late February and stayed on the property the whole time. While the concierge team kindly offered to schedule excursions, we opted to just relax on the beach. The beach is one of the most beautiful in all of the Caribbean. While there was a lot of seaweed that washed up on the beach, there was a tractor that came by 3-4 times a day to sweep up the seaweed so it was not a problem for the guests. We were spoiled by our server, Catalino, on the beach. He always made sure we had drinks and food, and embedded even worked with the restaurant to bring us a few really delicious, local recipes for lunch. We ate at all the restaurants on site and they were all wonderful with high quality food and service. Alvero at Fontina was exceptionally helpful with recommendations for food and wine pairings. The buffet breakfasts are delicious and not to be missed. I highly recommend the Motuleno eggs, a local specialty, and the tacos from the buffet were freshly made to order. The fruit was super fresh and everything else was full of flavor. The room balconies face the ocean and were a nice place to relax. We appreciated the efficient housekeeping service both during the day and for turndown service. Janett did a great job keeping our room tidy. We very much enjoyed our stay at the Kempinski Cancun
• suruchi (10/5): The staff was amazing. The food in restaurants was very good. - Super clean! The pools were warm on a chilly day!
• edubintx (10/5): Elegant Property and Amazing Service - Hotel needs updating but the service provided by the staff was exceptional. Begins at the front desk upon checking in, housekeeping twice a day including turndown service, waitstaff at their restaurants and pool, the quality of the food,,,Perfecto! Antonio, the concierge was very professional and attentive to our needs, 5 star service. Brandon was welcoming at front desk and Ingrid at housekeeping took care of us during our stay. I would definitely return.
• Rafael (8/5): -
• Getaway471094 (10/5): Amazing - The service in this hotel is amazing! I would highly recommend this hotel! The food is good and staff is amazing! I’m so spoiled now because I have stayed in some nice hotels but never with this kind of service!
• NAHOKO (10/5): Excellent! - リッツ時代と変わらず素晴らしい。 メキシコ料理も上品で美味しいです。 なし
• Trail819405 (10/5): Best place in cancun - Luxury on the beach. Every room with ocean view, service is above and beyond, and I recommend staying on the club floor. Its the best.
• Go24908504445 (6/5): Doesn’t live up to a 5 star rating - Visited this property and based on it being a 5 Star resort was disappointed in a few things. The room furnishings are outdated, including things like outdated outlets, lack of charging docks and telephones in the room that really show the age. I would expect nicer linens on the beds at this level. The blankets provided were overly washed, thin and worn. The upholstered chair in our room had wear and rips on it on the ottoman as well. The patio had cracked tiles. The steam room in the women’s locker room in the fitness center smelled odd with brown liquid coming out where the steam was. Service was good in every location of the hotel. Breakfast was very good. I found it frustrating that the entire pool area was completely shaded by 4 PM. This is just based on how the hotel is structured and where the sun sets. The color of the ocean is beautiful here and we enjoyed this hotel’s proximity to some great local restaurants. Overall, this hotel needs updating in order to live up to its 5 Star rating. We did find that all staff were friendly and attentive.
• Megan (10/5): Excellent stay in Cancun - Really comfortable bed
• Resort07474936090 (4/5): The no heat retreat? - My room air conditioner thermostat controller appeared to be functional. However, the conditioning unit put out cold air all night despite the thermostat being set higher and higher several times by me before I switched it off. The outside air temperature was in the mid 50 degree Fahrenheit range- I would guess my room was in the upper 50’s. Finally, maintenance looked at it around 5am. They determined my heater was inoperative and could not be easily repaired. Front desk advised that there were no options for me; the lady I spoke with there (over the phone) was very unsympathetic, uncaring and unapologetic. I asked if I could receive a breakfast buffet voucher (hoping to get a hot coffee or tea to help warm up) since much of my night was inconvenienced by this temperature problem and I was already awake. After a brief hold, she said no and offered no other resolution for me. I stay in hotels a lot, and I rarely have any issues. I can’t recall ever being blatantly disregarded like this by a hotel staff member(s) (front desk). Very disappointing.
• Martijn (9/5): Great beach hotel - Very nice luxurious hotel. We booked a suite, very large and clean. Great view of the beach. The club lounge was wonderful, good food and nice staff, very nice private beach and large pool area. Also quiet at night, which is harder to find on the hotel strip of Cancun Could use a small upgrade of the interior of the rooms and the common areas to make it perfect. But it was still good, all clean and well.
• jfm642015 (10/5): An outstanding stay at the Kempinski - If you have the opportunity, I strongly recommend visiting the Club level. I do not claim to know every executive lounge in the world, but I have experienced quite a few, and this one is the best I have visited. The atmosphere is consistently calm and relaxing. The staff are warm, attentive, and genuinely welcoming. The service is both prompt and flawless. Special thanks to Will and Ami for their exceptional hospitality. The food is also excellent: fresh, refined, and truly enjoyable.
• zigin (10/5): EXCELLENT HOTEL FOR QUIET VACATION - Very good hotel for people want quiet and luxury vacation! extremely clean .excellent service ,and really nice hotel , one of the best in Cancun..my opinion ;-)
• ericcU6057YN (10/5): Easy winter getaway - Had a great experience. Room and food were excellent. Gerardo at the beach took great care of us and made the experience, memorable and stress-free.
• Z5274VQlisah (10/5): Love this hotel! - Fantastic stay! Very high-end, not crowded even when full. Great staff—food is outstanding. Note: the surf can be quite rough in Cancun.
• johnaZ329PX (10/5): Long time guest of property - Ulises was amazing with his beach and pool service. Relaxing week at the Grand Dam of Cancun
• X6034JHbethc (10/5): Incredible experience - This was my 7th trip to Cancun and it was by far the most incredible. The facilities were the best I’ve ever stayed at but the most remarkable part of the vacation was the service. Our room was cleaned twice every day. The waiters at the outdoor restaurant were some of the nicest people we have ever met and went out of their way to accommodate us like we’ve never experienced before. A special THANK YOU to Jorge, Joel, Edgar, snd Ulises. We’ve never stayed at the same resort twice but when we come back we will definitely come here again.
• SoundG (10/5): 5 Star stay! - We stayed for 3 nights on their Club level and it was a superb stay. Iliana handled our check-in and check-out. She was so helpful and friendly. The waiters in the Club Lounge Isabella and Vincent were very courteous, kind, and went out of their way to accommodate our needs.
• AliLieberman (10/5): Lat minute Family Birthday Celebration - Amazing Stay at Kempinski Hotel in Cancun. This hotel is a hidden gem and you will not find better service at any other hotel especially with this price point. The rooms are beautifully updated. My family of 4 had 2 club level rooms. The rooms are big and have enough space for everyone to unpack. Iliana and Miguel at the concierge in the club lounge were phenomenal. From the moment I booked, they helped me with golf tee times, dinner reservations and transportation. They also honored my request for connecting rooms. Willy who helped us to our room was so warm and inviting and answered our many questions. Reynaldo provided great service every day at the pool. I understand that people say that the hotel needs an update but it is really just the outside of the hotel. The inside is beautiful. We truly had an exceptional stay as the entire staff was happy to fulfill all requests that we made throughout our stay. We will definitely return! The Lieberman
• 6Mackids (10/5): Rejuvenating mother/daughter escape - We couldn't have picked a more relaxing hotel for our Mother/Daughter vacation. We chose an ocean front room on the club level and the view was spectacular! The service was impeccable, the food was always fresh & delicious. Miguel made us feel special, as if we were the only guests on the floor. He answered all of our questions. Claudia took care good of us in the cabana on the beach. We enjoyed it so much that we reserved a second day . We even enjoyed 2 massages in our Cabana. All of the staff we encountered were helpful and friendly. Looking forward to a return visit in the future.
• renneed2021 (10/5): Refined luxury - Coming from the Dreams Natura, this hotel is a dream and has the classic 5 star feel. Not overcrowded or too touristy. The grounds are impeccable and the service is superb. Amazing ocean views from the room and the food is delicious. Gustavo at the restaurant by the beach was a great waiter and very helpful.
• H2824PQbrandonk (10/5): Relaxing, high level get away - We spent four days at the Kempinski Cancun, and it’s a different experience from most of the hotel zone. Arturo welcomed us on arrival, walked us through the property, and made sure we were settled in. He was so friendly and really set the tone. In an area known for high-energy resorts, the Kempinski feels like a refuge. It’s not a party hotel. It’s a place to relax, enjoy the beach, and be taken care of at a high level. The staff made the difference. At breakfast, Vitor at the egg station did a great job. He made my picky wife’s egg whites every morning and she never sent them back. You have no idea how great that achievement is. The taco chefs were excellent. Manuel and the breakfast team kept our coffee full and laughed with us every morning. On the beach, Claudia took great care of us throughout the trip. David and Oscar handled our cabana setup each day, and they did it exceptionally well. Everything was ready and handled with pride. It may seem like a small detail, but it really made our trip to feel cared for like that. Jorge, our beach waiter, truly stood out. Day after day he was friendly and on top of it. These guys work so hard, but Jorge made it seem like a pleasure. Every drink round, every special food request was met with a smile and handled perfectly. Mario stepped in on our last day and was also great. At restaurant D, Nashiely and Karen were so good to us. Jonathan made our Valentine’s dinner at Casitas special. Fantino’s deserves special mention. Carlos and his team delivered some of the best service we’ve experienced anywhere. The pacing, coordination, and execution were unmatched. Ruben was an excellent concierge, and Alberta kept our room spotless every day while handling our endless special requests. Kempinski has a global reputation for a reason. This property stands apart in Cancun, and the team and these people are a big part of that. The company should be proud of the way they represent the brand. We’ll be back and we hope to see all these folks again!
• 950andr_av (10/5): Impeccable Service by Remarkable People - Our recent stay at the Kempinski Hotel Cancún was truly extraordinary. While the property itself is stunning on the best beach in Cancun, what made this one of our favorite trips was the caliber of the team. The level of care, refinement, and genuine hospitality we experienced throughout our stay was remarkable. Each morning began effortlessly thanks to Claudia at the cabanas, who ensured every beach day unfolded flawlessly. David and Oscar prepared our loungers and umbrellas with precision and consistency, creating a sense of ease and comfort that became part of our daily ritual. It was the perfect entry to paradise each day. The defining highlight of our trip was Jorge Carlos, our beach waiter. His service was masterful. He anticipated preferences without prompting, delivered everything with perfect timing, and maintained a gracious presence that elevated our entire beach experience. He embodies true hospitality. On our final day, Mario stepped in and Jorge ensured that he upheld that same standard with care. Valentine’s Day dinner at Casitas was unforgettable, thanks to Jonathan and the live jazz saxophone. Jonathan curated an evening that felt intimate and celebratory, guiding us through the experience with knowledge about each dish. The lobster bisque deserves special mention — exquisite in depth and balance, and one of the finest dishes I enjoyed during our stay. Breakfast each morning was equally memorable because of all the staff at the breakfast buffet but especially Vitor, who prepared my egg whites daily with consistency and care. His attention to detail and welcoming demeanor made even the simplest ritual feel special. It’s these small details that make such a huge difference. Evenings at the D-Lounge were enhanced by Nashiely & Karen, whose friendly and engaging presence added a wonderful energy to the space. Our suite was maintained beautifully by Bertha, who ensured it remained immaculate and serene throughout our stay. Returning each afternoon felt like stepping into a perfectly refreshed retreat. The evening turn down service was perfectly timed and my husband loved the little chocolates and welcome handcrafted local sweets. Arturo at the entrance welcomed us each day with a sincere smile from the moment we arrived, setting the tone for the exceptional service that followed. Carlos and his team at Fantino’s delivered a dining experience that was both sophisticated and inviting. Their six course tasting menu was truly a treat for my husband and the chef was so kind to offer alternatives for my picky palate. Every interaction reflected thoughtful coordination and pride in their craft. The service rivaled the most exclusive European restaurants. A sincere thank you to Margarita at check-in for facilitating our suite upgrade. The additional space, comfort, and breathtaking views were absolutely worth the investment and significantly enriched our time at the resort. The Kempinski Cancún offers luxury in its setting, but its greatest asset is its people. The consistency, warmth, and dedication of this team transformed a beautiful getaway into an unforgettable experience. Team members of this caliber deserve recognition and retention — they are the reason guests return. We leave deeply appreciative and very much looking forward to coming back and seeing all these wonderful faces again and again.
• Happiness778117 (4/5): Poor - We recently stayed at Kempinski Hotel Cancun for six days. We have been coming to this property for years, back when it was The Ritz-Carlton Cancun, and it has always held sentimental value for us. That history is the main reason we kept returning. Unfortunately, for the past two years, our experiences have declined significantly. The hotel no longer maintains the level of service and standards we once loved. The atmosphere feels different, the staff are not as welcoming, and there is a noticeable lack of attentiveness and care. During this stay, we had a particularly unpleasant two-day experience at the beach regarding the setup of lounge chairs and umbrellas. Rather than going into every detail, I will simply say the situation was handled poorly and left us very disappointed. What was most upsetting was that no meaningful effort was made to resolve the issue or make up for the inconvenience. Even after speaking with Guest Relations, who mentioned contacting the General Manager, nothing improved the following day. No accommodation or gesture was offered, which was surprising given the hotel’s luxury positioning. It is also noticeable that the property feels quite empty during weekdays, except on special occasions or long weekends. Even then, the warmth and hospitality we once associated with this hotel seem to be missing. That said, I want to sincerely recognize Valenzo, who served us daily. He was professional, kind, and incredibly attentive. We never had to ask for anything, he would notice small details, like refilling ice before we even realized it was melting. His service was outstanding and he truly tried to make our stay better. Thank you, Valenzo. You made a difference. It is genuinely sad to see a place that once meant so much to us lose its standard. We hope management takes guest feedback seriously and invests in retraining staff to restore the level of service this property was once known for.
• 733audriep (10/5): Good trip - Location and atmosphere were lovely. Food and drinks were overpriced, but the customer service and amenities were fantastic!
• 523aparnad (10/5): Amazing 4 Nights - The service of the staff was exceptional especially near the pool side and beach. Very cordial, friendly and most importantly not pushy. They make it a priority to ensure you have a good time and you get what you ask for. Special Thanks to Edgar, Joel and Oscar for making it special for me and my husband.
• Jb7311 (10/5): Beautiful Hotel in Cancun - I would highly recommend this hotel on the beach in Cancun Mexico. The service was superb, every detail is taken care of. The location is awesome. You can walk to many shops. Also, very safe location and the hotel itself has 24 hours a day security . 10 out of 10. Would highly recommended. Every one was so nice.
• Y9262KOlukass (10/5): Quiet and Relaxing with amazing views of ocean - Great place to stay if you're looking to get out of the party zone and relax. They haven't changed anything since it changed ownership from Ritz Carlton to Kempinksi, which is evident in the old money style. Room was nice, clean and I was happy with the bathroom/shower as a tall person. My favorite was our oceanfront room view. All the rooms have amazing views of the ocean, but the oceanfront windows are just spectacular views. Watched the sunrise every morning and ate dinner on the patio. Pool/Beach service is great, and overall staff service is A+. Only thing to note is the food/drink is spendy. At the beach/room service the price is more "reasonable" with $12+ cocktails $8-10 beers and food being around $15-35 per entree. While the restaurants were insanely expensive we didn't even try them, but that is okay because there is a ton of amazing food within walking distance and by uber/bus (sidenote: bus is easy/safe if you want to explore, and so is uber, just dont use the taxi's). I would highly, highly recommend going to Portofirio's or Harry's just across the street, we went twice it was so good. Still on the spendy side, but much more reasonable and better food. Overall I enjoyed my stay and would recommend it to others, especially if you already have the AMEX platinum which gave us more perks like the room upgrade to Oceanfront on the top floor, and free breakfast. Super relaxing, amazing service, and beach/pool is quiet and relaxing.
• zoelV4920XC (10/5): 4 day get away for me and my family - This hotel was very great. All the hotel staff were extremely kind and got us anything we needed or asked for. The food was excellent and there were many accommodations for picky eaters like my brother. The room was spacious and comfortable. We stayed on the club level which in my opinion is extremely worth it. They put out food for breakfast lunch and dinner and snacks throughout the day. Free drinks and food are included and if u want more than what they put out they will get it to you. The location is write in the middle of where all the great restaurants are. Also the hotel was melted very neat and clean and it was not too noisy around the pool. Overall this hotel was a great experience for me and my family.
• Dream49432243000 (10/5): Incredible time in Cancun great hotel, impeccable service - Our stay at kempinski cancun was incredible! The hotel is gorgeous and extremely clean and well maintained, food is delicious, the breakfast buffet is the best we’ve had at a hotel there’s even a taco chef at a made to order taco station with everything you can think of including fresh tortillas. The service is top notch as well. Truly a 5 Star experience all around. An example of the outstanding service is when my husband lost his wedding ring on the beach. We reported it to security but had little hopes it would get recovered. The team was incredible and was able to find his ring that was lost in the sand. Thank you so much to Rene Cruz, Israel Jimenez and Even de La Rosa for recovering the wedding ring! We highly recommend staying at the Kempinski Cancun and can’t wait to return!!
• Viacheslav (10/5): -
• GoPlaces11778119599 (10/5): Got a really good deal via booking.com. Breakfast not included however note the a la carte actually works out cheaper.. - We got a really good deal via booking.com. Probs non updated room but still huge with big balcony. A lovely room. Breakfast not included however the a la carte works out cheaper than buffet depending on your appetite. Beautiful setting but beware no independent restaurants of a cheaper kind nearby. You would need to take a bus towards Cancun or into Cancun - all doable and makes it more affordable for those of us on a limited budget. The people at reception were really helpful - in particular Reuben was able to give invaluable information about our onward journey to Campeche eg toll charges, where nice to stop for coffee etc. Really good place to stay to chill after flight. Would also make a great stay for your whole break I would imagine. Recommended
• Jet68080506674 (10/5): Very luxurious, very friendly, and very comfortable! - Stayed for work and absolutely will come back with my family. Stunning views, friendly staff, and the food and amenities are both excellent!
• smjpds (10/5): Upscale Beach Venue - This hotel is well maintained with polite professional staff right on the beautiful turquoise water of Cancun. The food was good and available pool side with a view of the ocean. The D Lounge had music. For dinner, there was an option on the premises
• susan (10/5): Beautiful place to - The room was beautiful. The balcony overlooking the water was perfect The sound of the waves was the perfect lullaby. The bed was very comfortable. Sandy beach with beach service. Thought the restaurant prices were high and the food was ok. The service in the restaurants was very good
• Z7405UXbrianh (10/5): Leonardo! - Incredible hotel with exceptional rooms, pool and beach! Additionally the service is a 10/10! Today we were super lucky to have Leonardo (alberth) serve us! He is the best of the best and went way out of his way to make sure we were all taken care of! Thank you Leonardo and thank you Kempinski! Amazing experience!
• sarahcR4621YK (10/5): Idyllic Getaway - Truly - My husband and I just returned from an awesome stay at the Kempinski Cancun and can't wait to return! We were thrilled with the whole experience - the service sets it apart. Bring tip money because it is well-earned. Super attentive reception staff and concierge went above and beyond. Best housekeeping I have had in decades! Pool towel service and attentive pool waitstaff are tip-top. There were always chairs at the pool, on the beach and cabanas available - zero towel game. The food was wonderful, particularly the Sunday breakfast buffet! We loved that they had healthy and non-alcoholic options from the poolside menu, the outdoor cafe and the main restaurant. The gym was nearly empty while we were there and I'd say it was very good - very large but a little over-stuffed with equipment. This property may seem huge but it felt intimate and relaxed. There was plenty of seating and space at every turn. We barely shared an elevator. Also, the property is older but classic and well-maintained - gorgeous stone throughout and very little wear and tear, zero garbage, and gorgeous landscaping. We met guests who have been returning to that property every year for 20 years... Life goals to do the same!
• eatlocal1223456789 (6/5): Tired property.......and it shows! - This is the former Ritz Carlton Hotel....its 30+ years old and it shows...since Kempinski took over management no capital improvements have taken place and many areas and examples of this are present. While no one deficiency is large, the summation of all the small issues make it sub standard for a 5 star offering. Some examples of these small maintenance/deteriorating issues: > Pool hand rail was loose sand not fastened properly > North pool had one of its underwater night light hanging out of the socket and dangling in the water. > Outdoor jacuzzi tile and condition is very poor and deteriorated. > Main pool tile copping tiles and interior pool tiles are patched, missing, rusting and in bad condition > Pool lounge chair cushions are dirty, stained and in need of replacing > The Mens locker room was flooded and unavailable for 3 days > The Mens steam room areas is decayed, stained and old > The "no diving" sign in the north pool was partially broken > The north pool ladder was missing the stair treads on it..making it very slippery to step on > Room hallways had howling wind noises due to panels not closing properly...again due to age. The good is that many of the staff are former Ritz employees and are excellent! Their service and genuine care make a HUGE difference here!...they are great!! After 30 years, ownership needs to invest some real capital into updating and renovation!!!!
• tiffanyhT8719SE (10/5): Excellent Service from Mario! - Incredible hotel, beach and pool! We were very lucky to have Mario serve us in a cabana on the beach. He provided exceptional service and went above and beyond to make our day perfect. Thank you so much Mario! If you come to the Kempinski, make sure you ask for Mario!
• Kiani (8/5): -
• NorthStar719576 (10/5): Absolutely Fabulous. - We had such a lovely stay here. The service is exquisite (especially the Spartans and the James Bond!), and the food was delicious. The breakfast buffet is a must - full of fresh fruit, perfect pastries, fresh made masa tortillas, made to order omelettes and eggs, and a variety of Mexican favorites. Room service and beachside dining were also fantastic. You don’t ever have to leave the hotel to eat and you won’t regret it. The atmosphere was relaxing, quiet, and peaceful. No obnoxious techno music or wanna-be influencers. No drunken dude-bros. And all though there were a few children, they weren’t very noticeable or disruptive. The lobby is beautiful. Our room had a wonderful view and a private patio to enjoy it from. The bed was dreamy and the deep bathtub separate from the shower was greatly appreciated. Shout out to housekeeping because the hotel and our room was spotless. After staying at other locations throughout Tulum and Cancun, this was a 100% home run. Highly recommend.

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