Best Western Premier Trocadero La Tour

Location: 5 bis, rue Massenet, Paris, fr

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Room service
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Shuttle service (additional charge)
• Concierge service
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• Screens / Barriers between staff and guests for safety
• Delivered food - securely covered
• Security alarm
• Key card access
• Supervised childcare/activities
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Classic Double Room

  The air-conditioned double room provides a mini-bar, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Additional toilet
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Key card access
  • Single-room air conditioning for guest accommodation

• Superior Twin Room

  The double room offers air conditioning, a mini-bar, a tea and coffee maker along with a safe deposit box. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Additional toilet
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Key card access
  • Single-room air conditioning for guest accommodation

• Superior Queen Room

  The double room is equipped with air conditioning, a mini-bar, a tea and coffee maker as well as a safe deposit box. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Additional toilet
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Key card access
  • Single-room air conditioning for guest accommodation

• Family Queen Room with Sofa Bed

  The air-conditioned family room features a minibar, a tea and coffee maker and a safe deposit box. The unit has 3 beds.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Additional toilet
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Key card access
  • Single-room air conditioning for guest accommodation

• Superior Triple Room

  The triple room is equipped with air conditioning, a mini-bar, a tea and coffee maker as well as a safe deposit box. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Additional toilet
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Anne Laure (7/5): - Emplacement idéal à côté de la rue de Passy Chambre confortable et calme Salle de bains vieillotte, pas de mitigeur.
• Rocco (7/5): Hotel ottimo ma senza lode. - Hotel con posizione ottima. Buona la colazione. Struttura tipica francese, da ristrutturare.
• Luc (7/5): -
• DAFNE (9/5): Wonderful place to enjoy the best of Paris - Spacious bathroom with bathtub Great location in nice neighborhood Bed quality Small closet
• Pascal (10/5): - Parfait
• Ralph (8/5): Clean - All is clean and the staff helpful The doors slamming whenever someone leaves or enters a room
• Christian (10/5): -
• bksnoopy73 (6/5): Poteva andare meglio - La vicinanza alla tour Eiffel e la metro veramente a pochi minuti a piedi Camera e ascensore veramente piccoli. Quasi non ci si riusciva a muovere e il caldo assurdo nelle camere. Ho chiesto alla reception di accendere l'aria condizionata e mi hanno risposto che "non è stagione".....a Maggio. Assurdo perché in camera ci saranno stati almeno 30 gradi
• Ilze (8/5): - Close to the rail station. Very comfortable, clean and the staff were very helpful. My stay was too short!
• annick (8/5): Agreable séjour. Personnel aimable. - Bel hotel , confortable, bon emplacement prés des commerces dans une rue au calme. Un peu plus de choix au petit déjeuner.
• Hagit (9/5): -
• Pierre (7/5): -
• Tomáš (10/5): Unique atmosphere, friendly staff, brilliant location and cozy rooms - The hotel has a unique atmosphere, friendly staff, brilliant location and very cozy rooms. Everything was top notch. Nothing to complain about.
• Malo (10/5): -
• Zelati (1/5): Service ZÉRO - L’emplacement est vraiment top ! Le service pour un 4 étoile doit être revu Propreté 0 Équipement 0 Service - Client 0
• Stewart (6/5): Good location bit tired - Location Very small room
• Catherine (9/5): Agréable - Emplacement pratique Mauvaise insonorisation des fenêtre
• Hrayr (10/5): -
• simon (7/5): -
• Ilona (8/5): -
• Anne (7/5): Bon rapport qualité prix - Un hébergement confortable avec un bon rapport qualité prix pour son emplacement. Le petit déjeuner est un peu excessif en prix
• Julien (9/5): -
• Hans (7/5): - Lage und Personal super! Zimmer sehr hellhörig
• 957hkp (2/5): Extremely bad experience. Not worth 4 stars.... TO AVOID - The location of this hotel is in the much loved 16th arrodissement where my wife and I have lived 26 years ago. The atmosphere of the hotel is outdated. The reception is not visible upon entering the hotel, so there is a lack of human contact and therefore not really welcoming. The room was sold as 18m² but this is exaggerated. The room with double bed was jst tiny and even difficult to move your luggage around; Value for money? NOT at all. We have paid prime rate for a tiny dirty room. The room was very dusty and the bathroom was just disgusting. The white between teh floor tiles was filled with dirt, so it looked black. The bathtub could not be used because the duct was broken. You could not close nor open the duct anymore. The amenities had been used by previous guests: the hair conditioner was half empty. Room at the first floor, street location, means that you hear every noisy motorbike passing by. The walls between the rooms are like paper... you really hear every noise from the neighbors. The elevator was tiny. One person with 2 trunks and it is full... (understandable in old buildings). On our nightstand there was a welcome note from the General Manager (hand signed!!!), who had resigned 11 MONTHS AGO???!!! The note stated that upon checking out a questionnaire could be filled in... of course NO questionnaire was given. Breakfast: extremely slow service. During our 20 minutes presence in the cold breakfast room, 2 tables were full of junk. The Russian speaking lady could not manage it all on her own. I have not met any nice staff in the hotel: very unfriendly and not the correct behavior and appearance for a 4 star hotel... When I asked where the parking was, the evening staff (20:30) answered 'just look on google'.... When I frowned, he corrected his answer. During daytime, 2 members of the staff were just hanging at the reception. Not just sitting, they were hanging. So absolute wrong behavior for a 4**** hotel. The overall service is bad, the quality of the room extremely bad and the cleanliness is disgusting. The hotel belongs to the Blanc Family, specialised in 3 and 4 star hotels in Paris: Hôtellerie Blanc (Blanc-Hotels.com). There is a big need for giving the correct TLC to this hotel: staff training (professionalism, appearance, friendliness and cleanliness is mandatory)!
• Émilie (8/5): -
• Steven (1/5): Horrible experience. Not worth 4 stars!!! - The location in the beautiful 16th arrondissement The bathroom was disgustingly dirty. What should have been white between the floor tiles was black, filled with dirt. The tub was broken so we could not take a bath. The airco and ventilation did not work. The amenities were not new: the bottle of conditioner had been used by the previous guests. House Cleaning is very bad… stains on the glass cover of the table…The room was very small and the staff is not friendly not helpful. The service during breakfast is extremely slow: dirty tables stayed dirty for over 20 minutes. The quality of our room (number 14) was extremely bad. The cleaningness was disgusting. The staff is not nice. The hotel does not deserve 4 stars, actually not even 3.
• jinchun (10/5): -
• Akmal (8/5): -
• Hyunmin (7/5): - location. local flavor room too small. out dated.
• Justine (5/5): -
• Krzysztof (10/5): -
• Leon (8/5): Spacious rooms, in a nice area. - Spacious room for Paris Standards, nice location, also near the Bois de Boulogne… Welcoming on early arrival. all was fine
• Olarte (8/5): -
• Irene (8/5): Leuk hotel in een rustige zijstraat in een gezellig gebied, dichtbij de metro. Aanrader! - Een leuk hotel met mooie kamers in een rustig zijstraatje in La Muette. Dit is een zeer gezellig gebied met mooie winkels, gezellige bars en restaurants (bv La Rotonda). Het hotel ligt vlak bij de metro waarmee je zo het centrum in gaat. Het gebied heeft nog niet zoveel toeristen, dus je begeeft je echt onder de Fransen! Een aanrader!
• Joy (10/5): -
• CasinoStripes (8/5): Nice location and breakfast. - Hotel is well located. Rooms on small side but comfortable. Breakfast very good and ladies working there are extremely friendly and kind. Would recommend.
• Corey Fury (9/5): - La parfaite prise en considération de mes souhaits concernant la chambre. Les crêpes du petit déjeuner, sans doute industrielles ... Il est possible de demander un expresso, mais cet hôtel gagnerait à être équipé d'une machine moderne de distribution de boissons chaudes.
• Lionel (7/5): -
• Miguel (8/5): -
• nadalette (10/5): -
• Greg (7/5): Great for OECD - Good Value For Paris , friendly staff
• Abdelkader (6/5): -
• Susan (6/5): Pleasant enough with a great location, but probably won’t return - Great location. The rooms, whilst clean, are starting to look a little dated. They have a hotel bar but no one ever seems to serve there.
• Karla (10/5): -
• Marco (8/5): - Pulizia superiore alla media degli alberghi di Parigi Colazione essenziale, camera piccola
• Max (9/5): -
• Estelle (9/5): -
• Estelle (9/5): -
• Dana (9/5): -
• Kamolmas (9/5): A great stay, good value for money - The room is spacious and tastefully decorated, with excellent amenities. The breakfast was excellent; however, advance booking of a time slot is required as the breakfast room is relatively small.
• Giuseppina (10/5): Rilassante e confortevole! - Posizione centralissima. Camere piccole ma molto accoglienti. La camera piccola!
• ROBERTACERVONI (2/5): esperienza da non ripetere - I recently stayed at a hotel in Paris and unfortunately it was an experience to forget. On the first night, the shower water was completely cold, with no possibility of having hot water due to a technical problem on their side. While I understand that issues can happen, this caused significant inconvenience and no immediate solution was offered. Additionally, the toilet flush was broken, making the bathroom even more uncomfortable to use. We had paid for a double room, but instead found two single beds pushed together, which is not the same level of comfort or service that was advertised. The shower soap dispenser was empty and was never refilled during our stay. To make matters worse, in the evening we found dirty bags with used towels from other rooms left outside our door in the hallway — something completely unacceptable in terms of hygiene and presentation. The reception staff were unable to provide any useful tourist information about visiting the city and responded in an annoyed and dismissive manner when we asked for assistance. We reported all of these issues and were told we would receive a partial refund as a gesture of goodwill. However, we never received anything. Overall, this was a very disappointing experience. I would not recommend this hotel to anyone.
• Simon (10/5): -
• Florian (8/5): -
• Nicolas (10/5): - Beau 4 étoiles Rien
• Guillaume (7/5): -
• Fatima (10/5): -
• leclercq (10/5): Un accueil parfait, un personnel serviable et qualifié - La chambre était très agréable et le quartier aussi Petit problème avec la baignoire mais personnel très réactif
• Pierre (10/5): Bon plan à Paris - Gentillesse et accueil de l'équipe Emplacement calme
• Nadine (8/5): -
• Jana (7/5): -
• Tomahawk (7/5): PRATIQUE - La situation ! La chambre était vraiment toute petite mais nous sommes à Paris
• jkF8187CG (2/5): Dirty - Dirty and dated, rude staff, took 1 step inside the hotel and knew I made a mistake. I wished I had given more attention to the 1 star reviews
• Reyes Jimenez (7/5): -
• Rupert (7/5): -
• Christian (10/5): -
• Edouard (8/5): - la localisation et le petit déjeuner. Le service également. Un petit rafraichissement des locaux. Les chambres ont l'air plus grandes en ligne.
• Claire (10/5): Parfait - Personnel vraiment super et aux petits soins
• Marthese (9/5): - Perfect location The room was a bit compact
• Elbaz (8/5): -
• Debra (9/5): -
• Gaelle (9/5): -
• Ana (10/5): -
• Doriane (10/5): -
• Axxxx123 (7/5): - Quaint, traditional hotel. My room was small but that was in keeping with the description. Lovely balcony space with table & chairs. Nice bathroom & shower. Breakfast was nice enough. Could make simple improvements. My heating didn't work for a couple of days, no hand soap for a few days, Tea & coffee facility but not replenished daily. Key card didn't work on several occasions which was obviously a known problem & frustrating when you're on floor 7 & there is only one tiny lift.
• NISTOR (10/5): - Propreté calm terrasse
• Erika (9/5): -
• Lejla (8/5): -
• Stephan (8/5): -
• Adi (8/5): Great for short stay - The location is great, the staff were kind and welcoming and the room was comfortable and large, the bed was very comfy. The breakfast was horrible, the cafe was between the worst that I tasted. The smell in the room cupboard was very strong and chemical so I hanged my clothes outside of the closet. The toilettes in front of the reception were not clean and smelled bad (I had to change clothes for a meeting there as my room was not ready yet).
• Monique (10/5): - Super friendly and helpful staff, clean and amazing bedding. Beautiful and cosy real Parisian experience. Thank you for an amazing stay.
• Lilianne (8/5): - Chambre très petite
• Jean-Baptiste (6/5): -
• Ivaylo (8/5): -
• Aysegul (9/5): -
• Federico (9/5): -
• Padilla (9/5): Hospedaje cómodo y bien ubicado - La ubicación está muy bien, la amabilidad de sus empleados te hace sentir super comoda
• MELEK (8/5): -
• Severine (10/5): Très bel hôtel - L'emplacement est super Le confort au top La taxe de séjour
• C (4/5): - Son emplacement Sa propreté Le ménage n a pas été fait pendant mon séjour C est une honte
• Rita (10/5): -
• Ingrid (10/5): -
• giovanni (8/5): -
• Natacha (8/5): -
• Sofia (8/5): - La proximité L’ascenseur
• waverlyroot (8/5): A gem - Excellent location near Passy Plaza, with an old world spaciousness and charm. I appreciated how large the bathroom was.
• Donatella (1/5): -
• Philippe (9/5): -
• krisha anmiel (8/5): -
• Johnatan (6/5): -

Photos