Hyatt Place Orlando/Lake Buena Vista
Location: 8688 Palm Parkway, Orlando, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation
Hyatt Place Orlando Lake Buena Vista offers a comfortable stay with free WiFi and well-equipped rooms, just minutes away from Walt Disney World.
Dining and Recreation
Indulge in freshly prepared meals, a variety of beverages at the full bar, and enjoy a refreshing swim in the outdoor pool or a workout at the fitness centre.
Convenience and Services
With amenities like an on-site launderette, meeting facilities, and a business centre, Hyatt Place Orlando Lake Buena Vista ensures a convenient and productive stay for all guests.
Book now for a delightful and seamless experience at Hyatt Place Orlando Lake Buena Vista.
Important Information
Please note that pet fees apply to guests bringing pets. Contact property for details.
Please note a maximum of 2 dogs per room are permitted. Dogs must weigh 23 kg or less. If bringing 2 dogs, their combined weight must not exceed 34 kg.
All pets must be housebroken.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Free beach shuttle
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Shared lounge/TV area
- Concierge service
- Wheelchair accessible
- Kid meals
- Public transport tickets
- Outdoor furniture
- Coffee Shop on site
- Shallow end
- Fence around pool
- Visual aids: Braille
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Delivered food - securely covered
- Security alarm
- Key card access
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Golfing on site
- Free beach shuttle
- Fitness facilities (surcharge)
- Internet access
- Wine release events
- Reception hall
- Exercise/lap pool
- Secured parking
- Swimming nearby
- Bulk dispenser for toiletries
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Room, Accessible (with shower)
2 Queen Beds and 1 Double Sofa Bed
422 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels and streaming services
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, double sofa bed, and iron/ironing board
Comfort - Air conditioning
Accessibility - Wheelchair accessible
Need to Know - Weekly housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Sofa bed
- Wheelchair accessible
- Designer toiletries
- Premium bedding
- Separate sitting area
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
-
Family Room with Roll-in Shower - Disability Access
This ADA room includes a small refrigerator, coffee-making facilities and a laptop safe. It also has a flat-screen TV with Google Chromecast, along with a sofa bed and bunk beds. The private bathroom has a roll-in shower and comes complete with a hairdryer, free toiletries and ironing facilities.
Max Occupancy: 6 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Sofa bed
- Cots
- Privacy curtain
-
Room, Multiple Beds (High Floor)
2 Queen Beds and 1 Double Sofa Bed
424 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels and streaming services
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, double sofa bed, and iron/ironing board
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Sofa bed
- Designer toiletries
- Premium bedding
- Separate sitting area
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
-
Family Room, 1 King Bed with Sofa bed, Accessible
1 King Bed and 1 Double Sofa Bed
616 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels and streaming services
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Air conditioning
Accessibility - Wheelchair accessible
Need to Know - Weekly housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Wheelchair accessible
- Designer toiletries
- Premium bedding
- Separate sitting area
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
-
Room, Multiple Beds, Accessible, Bathtub
2 Queen Beds and 1 Double Sofa Bed
422 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels and streaming services
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathtub, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, double sofa bed, and iron/ironing board
Comfort - Air conditioning
Accessibility - Wheelchair accessible
Need to Know - Weekly housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Sofa bed
- Wheelchair accessible
- Designer toiletries
- Premium bedding
- Separate sitting area
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
-
King Room with Sofa Bed
This room includes a small refrigerator, coffee-making facilities and a laptop safe. It also has a flat-screen TV with Google Chromecast, along with a sofa bed. The private bathroom with shower comes complete with a hairdryer, free toiletries and ironing facilities.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Sofa bed
- Cots
- Privacy curtain
-
Family Room with Two Queen Beds
This room includes a small refrigerator, coffee-making facilities and a laptop safe. It also has a flat-screen TV with Google Chromecast, along with a sofa bed and bunk beds. The private bathroom with bathtub/shower comes complete with a hairdryer, free toiletries and ironing facilities.
Max Occupancy: 6 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Sofa bed
- Cots
- Privacy curtain
-
Queen Room with Two Queen Beds and Sofa Bed - High Floor
Located on the 5th or 6th floor, this room includes a small refrigerator, coffee-making facilities and a laptop safe. It also has a flat-screen TV with Google Chromecast, along with a sofa bed. The private bathroom with bathtub/shower comes complete with a hairdryer, free toiletries and ironing facilities.
Max Occupancy: 6 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Sofa bed
- Cots
- Privacy curtain
-
King Room with Sofa Bed - High Floor
Located on the 5th or 6th floor, this room includes a small refrigerator, coffee-making facilities and a laptop safe. It also has a flat-screen TV with Google Chromecast, along with a sofa bed. The private bathroom with shower comes complete with a hairdryer, free toiletries and ironing facilities.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Sofa bed
- Cots
- Privacy curtain
-
King Room with Sofa Bed and Accessible Tub - Disability Access
This ADA room includes a small refrigerator, coffee-making facilities and a laptop safe. It also has a flat-screen TV with Google Chromecast, along with a sofa bed. The private bathroom with accessible bath tub comes complete with a hairdryer, free toiletries and ironing facilities.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Sofa bed
- Cots
- Privacy curtain
-
Queen Room with Two Queen Beds, Sofa Bed and Accessible Tub
This ADA room includes a small refrigerator, coffee-making facilities and a laptop safe. It also has a flat-screen TV with Google Chromecast and a sofa bed. The private bathroom with accessible bath tub comes complete with a hairdryer, free toiletries and ironing facilities.
Max Occupancy: 6 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Sofa bed
- Cots
- Privacy curtain
-
Family Room with Accessible Tub - Disability Access
This ADA room includes a small refrigerator, coffee-making facilities and a laptop safe. It also has a flat-screen TV with Google Chromecast, along with a sofa bed and bunk beds. The private bathroom with accessible bath tub comes complete with a hairdryer, free toiletries and ironing facilities.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Sofa bed
- Cots
- Privacy curtain
-
Family Room with Accessible Tub - Disability Access
This ADA room includes a small refrigerator, coffee-making facilities and a laptop safe. It also has a flat-screen TV with Google Chromecast, along with a sofa bed and bunk beds. The private bathroom with accessible bath tub comes complete with a hairdryer, free toiletries and ironing facilities.
Max Occupancy: 6 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Sofa bed
- Cots
- Privacy curtain
-
Queen Room with Two Queen Beds and Roll-In Shower - Disability Access
This ADA room includes a small refrigerator, coffee-making facilities and a laptop safe. It also has a flat-screen TV with Google Chromecast, along with a sofa bed. The private bathroom with roll-in shower comes complete with a hairdryer, free toiletries and ironing facilities.
Max Occupancy: 6 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Sofa bed
- Cots
- Privacy curtain
-
Queen Room with Two Queen Beds and Sofa Bed
This room includes a small refrigerator, coffee-making facilities and a laptop safe. It also has a flat-screen TV with Google Chromecast, along with a sofa bed. The private bathroom with bathtub/shower comes complete with a hairdryer, free toiletries and ironing facilities.
Max Occupancy: 6 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Sofa bed
- Cots
- Privacy curtain
-
Family King Room with Sofa Bed
This room includes a small refrigerator, coffee-making facilities and a laptop safe. It also has a flat-screen TV with Google Chromecast, along with a sofa bed and bunk beds. The private bathroom comes complete with a hairdryer, free toiletries and ironing facilities.
Max Occupancy: 6 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Sofa bed
- Cots
- Privacy curtain
Guest Reviews
- Jeffrie (8/5): -
- Jonathan (8/5): -
- Monica (8/5): -
- Gabriela (8/5): Nice - Excelente ubicación. La ducha del baño no estaba funcionando bien.
- Ann (10/5): -
- rpjahs (10/5): Positive Management Experience - We have stayed here many times in the past. The General Manager had left so the Assistant GM Phillip Jones has assumed all responsibilities. From our perspective as guests he has done an amazing job, far above and beyond. What is even more impressive as we’ve noticed a positive shift in employee morale as he is highly respected by all of his staff. I spent almost 38 years in management positions within corporate America. In my opinion he should be the obvious choice as the new GM. He knows Hyatt, this property and has respect from all of his employees as well as managing a current major renovation of the entire property. We continue to enjoy staying here when in the area.
- Daniel (9/5): Excelente atención - Nos gustó cómodo y sencillo, sin complicaciones, el personal excelente, amable, servicial y atento, siempre solucionaron todo nunca hubo un no por respuesta
- Reinheimer (10/5): - Free breakfast, shampoo/conditioner/bodywash at the sites, and individual AC
- SaraMogu (6/5): - La ubicación Las instalaciones son viejas y descuidadas para el precio
- ymberpeak (10/5): Make this your home away from home for your Disney World Vacay! - If you read this review and still choose to WASTE your money on a Disney hotel, you might want to book an extra chat with your therapist. As Disneyland pros we found Disney World to be crazy expensive, especially when you consider we could only pull off 8 attractions in a day at Magic Kingdom and we easily do 15 attractions at DisneyLand with max capacity. So why give Mickey extra money when you will spend all your time in the parks? Stay where the staff will treat you like family and your room is spacious, clean and comfortable for half the price. Rideshare is quick and gets you to the parks as fast as the WDW bus system. Do yourself a favor and stay at Hyatt Place!!!
- Dawn (10/5): Great value! - Convenient location for shopping and restaurants. The breakfast was great as well. Limited bar and the draft beer was not working properly and very foamy.
- tamilovestotravel (10/5): Great Stay - Check in was fantastic! The manager discounted my room because they didnt have the room I wanted and requested. Very friendly staff. The pool was great! The hotel was very clean and I loved the location!
- Phillips (6/5): Cheaper for a reason - Breakfast was included Trash over filling at all hours,every where Out front, in the lobby, by elevators
- Micheline (10/5): -
- Shannon (7/5): - The friendly staff The parking fee
- S48OGtomd (2/5): Do Not Stay Here, No Matter the Cost - If they allowed for zero stars I would have selected. Where to start. My daughter stayed here with her high school classmates as part of a chorus/band trip from April 16-April 20 2026. Like past reviews, my daughter returned late in the evening after visiting Disney to find there were no towels in her room. She was sharing a room with three other girls. When she called to request towels they said they would bring them up. More than 30 minutes later she called back and they said no towels were available until the following morning after they would have already left for the day. Not very hospitable. This same evening, over 60 of my daughter’s classmates had their room key cards deactivated. Upon arriving back from the park, all 60+ needed to have cards reactivated. As you would suspect this took quite a bit of time. The following evening they returned from the parks again. This time the toilet was not working and the shower was leaking onto the floor. The girls went to the front desk and the staff called maintenance. The staff mentioned the Maintenance worker did not speak English and the girls would need to point to the toilet so he knew it was not working. When he showed up, he tried plunging the toilet, a chaperone used Google Translate to speak in Spanish yet he did not answer any questions. The plunging did not work, he stopped, said no fix, and walked out. The girls and chaperone went to the front desk, explained what happened, and the front desk staff said you will have to make do because there are no other rooms. The chaperone persisted and the girls were moved to a “suite”. After all this, I called the manager a few days later to provide the feedback and ask how this could happen. After all I reviewed with him, he said there is nothing I can do now as she has checked out. Additionally, the manager stated he was not made aware of any of these issues.
- Avino (4/5): Never again with any Hyatt. This was enough. - I liked the staff. Although they were less staffed than any hotel I have ever stayed at, they did a good job and were very personable. You couldn't help but feel bad for their reidiculous workload Everything else. Too short-staffed, the phone was broken, the safe was broken, I was told on a paper after I paid and checked in that the hotel only provided every other day ("Light) housekeeping and full cleanings every 3rd day. Since I stayed two nights, I didn't have housekeeping at all. I was shocked that this was the level of service at a Hyatt.
- keithfG333RR (2/5): Don't stay here - Rooms are old, not clean and smell. The hotel is very loud, the fitness center is closed. There is loud sounds constantly in the hotel. I would not recommend this hotel for the price.
- Kannaporn (6/5): -
- David (7/5): -
- Debora (7/5): Room. For improvement - Hitel appealing to the eye a d clean. When I arrive they didn't have the room i purchased available. I selected 2 queens 1 bunk bed for my family. Its unfortunate to purchase one particular rom and not receive it. Another note is none of the bottles in the shower were full. All of them needed a refill of the product. And you only realize it when your already in the shower. I think there is room for improvement.
- Louis (10/5): -
- CHARMAINE (7/5): The stay was ok… nothing to Wow about! - The front desk staff was helpful. The parking lot looked dried out and sketchy…
- Babeath (3/5): They attitude stinks - It was ok, but happy The guy that check up in, ( Johnny), if that was his name, has a nasty attitude, in front of the other guest, when checking in, didn’t appreciate it, charged me more than what I was suppose to pay, and nothing was done about it, will not stay there again, the rooms was cancel when we got there, why I don’t know, but will not go there
- Juanita (10/5): -
- Guest (4/5): -
- Karina (1/5): Terrible - Location Conditions of property and service. They never came to clean the room.
- Joanna (10/5): -
- Patricia (5/5): No volvería - La ubicación Desayuno sin variedad, huevos hervidos frios, colcha de la cama vieja y amarilla, poca atención del personal.
- Crystal Lakhansingh (2/5): Disappointing. - The location of this hotel is perfect with easy access to theme parks, other attractions, food, etc. It's also a beautiful area. The room was not well kept and we felt a bit catfished with the pictures online. This is definitely an older hotel so the amenities are out dated and the carpet smells. The bathroom does not feel clean at all. We requested an extra towel for our kid and never received it. The breakfast was a hot mess - there are not much options and food items are not restocked so you will need to go down early.
- Sherpa428287 (10/5): Great hotel near Disney - The hotel is great if you are staying outside of Disney. The room has 2 beds and a sofa, and some rooms have 2 beds and a bunk bed. Great for a family of 4 or 5. The staff was so helpful, Destiny and Jonhy were amazing. Rooms are big. Bebs are comfortable. You can not be wrong with this hote.
- W3408BFgaryv (10/5): Great stay - Great location and staff. Nice breakfast and plenty of seating. Clean room. Easy to get to Disney. Would stay again. Nice pool.
- Mayra (9/5): Will definitely stay here again! - Great service, excellent breakfast bar, great location Our window view was not the best.
- DIMITRIOS (5/5): Good for sleeping, not satisfactory for eating. - The room was decent and clean We decided after a long day outside to sit in the bar and order something to eat and drink. One word is describing the result disappointment. The food was overcooked and also the cocktail we ordered was unsatisfactory. Also the breakfast had low variation of goods and medium quality.
- Edgar (10/5): Excelente ubicación, limpio, cómodo, desayuno incluido. - Todo Nada
- Maria Celia (10/5): -
- colemank929 (4/5): Overbooked hotel with no communication and had to stay 10 minutes further from Disney with no shuttle service - They overbooked the hotel with no prior communication and made us stay 10 minutes up the road at a seaworld hotel, further from Disney world with no shuttle service
- Juan S (10/5): -
- 344tyn (2/5): Not recommended - Overall, a poor experience. Hyatt place Orland/lake Buena vista. Check in host was not friendly and was not helpful. She did not want to be there and it showed. Bathroom had empty soap/shampoo dispenser. Shower drain was clogged causing water seepage through the wall and carpet next to the bed resulting in wet clothes I had left near there. The positive is that we did like the bedroom set up and WiFi.
- Stephanie (10/5): -
- Nicole (10/5): I enjoyed the 10 hours I was there. We checked in at almost 11 , really didn’t get a full night - I love how I walked in last night min and Anthony was willing to accommodate my family an I with a vacant unit. After being at Majic Kingdom for 11 hours i was ready to shower and lay down. We checked into a unit but the tv didn’t work. However I had kids so of course after a shower they want to watch tv until bed, Anthony with no hesitation asked us to come down to replace our room. I woke up this morning for breakfast and he was still there assisting members. Just wanted to say a small thank you, even the courtesy water the company provides was thoughtful. Hospitality goes along way! Breakfast could’ve been better
- mattt323 (2/5): Poor experience, choose another location - We stayed at this location while visiting Disney. The location is convenient, but that’s about it. The hotel is understaffed and In disrepair. We found that our room constantly did not have enough towels, or they were not replaced. Candy residue was all over the night stand, AC rattled all night, door didn’t close well and housekeeping even left it ajar once. The bathroom is rough, the shower knob hits the faucet and has screws backing out, so if you want hot water you have to force it and it feels like you’ll break it off in the wall. Tiles are loose or falling off in the bathroom, cracked sink, dirty sleeper sofa, just overall rough shape. The breakfast has pretty limited options and they were constantly out of plates, milk, and other food items. A Motel 6 may be a better choice.
- Charly (10/5): -
- alexhZ4114HP (2/5): DO NOT BOOK, POSSIBLY THE WORST HYATT KN EXITENCE - Stay Away: Unprofessional Staff, Reeking of Marijuana, and Total Incompetence I am beyond disgusted with our experience at the Hyatt Lake Buena Vista. This stay has been a cascading failure of basic hospitality and professional standards. On our first night (3/19), we were greeted by a front desk attendant whose eyes were bloodshot red and who reeked of a lingering smell of marijuana. This individual forced our group of five adults into a room with a single King bed and a pull-out couch, despite us having a confirmed reservation for two Queens and a pull-out. We were promised a room change the following morning (3/20). That never happened. We were forced to cram five adults into a single-bed room for a second night. To make matters worse, despite being stuck in the room all day, zero housekeeping was performed. We returned to a room with no clean towels and no service. When we sought help, the night attendant on 3/20 was an absolute disgrace. He was incredibly rude and dismissive, verbatim telling us there was nothing he could do and to "deal with it." When my girlfriend went downstairs to request towels and a "walk letter" to document their failure to provide our reserved room type, he gave her a horrible attitude and flatly refused, stating we had to wait until the next day for a manager. I will go out of my way to repost these reviews every single night of my stay until management personally reaches out to resolve this, moves us to the appropriate accommodations, and COMPS our entire stay to make up for this nightmare. This hotel is poorly managed, the staff is unprofessional, and they have zero regard for guest comfort. Do not book here.
- Jin (7/5): -
- wendy (5/5): Feedback - La ubicación No nos dieron la habitaciin que reservamos no habia acondicionador y el desayuno no tenia variedad de fruta solo servian naranjas todos los dias
- mmitchell3 (4/5): Maybe a bad day? - This hotel has nothing but potential, but misses on a few key things, like common area cleanliness. The trash cans were always overflowing, the bathroom condition was rough and the poor guy at the front desk was amazing, given that he had 10-12 different rooms trying to check in and he could only keep telling them their room wasn’t ready yet. It really was too bad, it’s in a great location, with big rooms, but the general condition of the property was disappointing.
- R8220IEchrisp (4/5): Good layout, bad housekeeping - The room didn’t seem to have been cleaned. There were crumbs and food on the floor and hair in the shower. We stayed two nights and housekeeping didn’t come while we were there so we had to go down and get towels, etc.
- Trvlngj (2/5): Safes are not really safe - Upon checking into the hotel I locked my money, credit card and jewelry in the hotel room safe. We visited Disney the next day and were gone from the room for about 16 hours. We had the Do Not Disturb sign on the door. Upon return the room late night I noticed that the bathroom light was on, which was strange because I made a point to turn off all lights before leaving in the morning. We checked out the next morning. When we arrived at our next location several hours away from Disney and I was dressing for dinner, I realized that I had not emptied the room safe when we checked out of the hotel. I called the Hyatt Place. The front desk gentelman was very nice, he said nothing had been turned in to the lost & found, he had the engineering staff go to the room but the safe was empty. He send the Housekeeping Supervisor an email and said he would have her call me the next day. By 830am, she had not called so I called and spoke with her. She checked the safe, nothing there. She said she spoke with the housekeeping staff and they did not find anything in the room or in the safe. I asked her what the procedure was when a safe is locked when a guest checks out. I was surprised to learn that the housekeeping staff has access to open the safe. I lock things in the room safe to protect them from anyone entering the room. My valuables were taken from the safe either on the day that we were gone from the room all day or when it was opened after we checked out. I filed a police report but lost my jewelry, credit card, cash.
- carina (6/5): - La comodidad de la cama y del baño El desayuno, no había suficiente y no era buena la calidad
- erictV2758QD (6/5): This hotel used to be perfect, but has really declined - We have stayed at this hotel at least 7 times over the past 10 years for our annual trip to Disney. This visit will unfortunately be the last, I'm sad to say. The hotel is in a great location and only 15 minutes from Magic Kingdom and it is very clean - but there were too many things that just continued to add up on the negative side this visit. The pool was closed the hottest day of the week - it was 90 degrees and they had people trimming the palm tree fronds ALL DAY LONG. First of all, I am shocked they would have wanted the staff outside in the heat for that long. Second of all, they informed me that pool would be open by 3pm -- but it never opened until 8pm that night. Every time we went to the pool, there were never any towels there. There are not any lounge chairs by the pool - only sit up straight chairs and tables - less than ideal. I tried to call the front desk from the phone in my room - and no one answered. I then called the hotel from my cell phone and finally was able to reach someone after it was ringing for almost 2 minutes, to ask if towels could be delivered to the pool area. They never came - so unfortunately for the cleaning staff they probably had to mop up water puddles in lobby, and elevator as people came back into the hotel. There wasn't a hot water station in the lobby - except for when breakfast was open. When I asked about it (since they serve hot and cold drinks right in the lobby) was told they didn't have any because it was broken. The elevators made me hold my breath every single time - I was never convinced the doors were going to open. Bare minimum amenities in the hotel room (only 1 bar of soap and wall bath pumps - but no hand lotion, etc) The hotel shows lots of wear and tear -- carpets fraying everywhere in hallways TV remote did not work - guessing the batteries needed to be changed Breakfast was just OK - we opted to go right next door to Denny's. The best thing about hotel was the location to the Denny's and you could walk across the street to Starbucks, and other stores/shops. It is a central location that is easy to access from so many popular destinations. Just think they are lacking overall management and staffing. I'm sure the staff are just trying to do the best with what they have available to them -but it's time for our family to find a new home away from home for future trips.
- epg_01 (4/5): Stay at a different Hyatt - I have stayed many times at this property over the last couple of years and each time it keeps getting worse. This property must be in severe financial distress because they are barely operating. No AC (in Florida in 90 degree weather) in the lobby and common areas, pool closed, gym dirty and with rusted equipment, carpeting and wall paper falling apart, no lights in entrance or parking lot (extremely dark and dangerous), the breakfast is minimal, and a homeless person sleeping in the stairwell. Just some of the issues encountered. They do have a fantastic person at the front desk, Johny, that is so friendly and helpful, he makes up for many of the shortcomings of the hotel.
- Dania (1/5): Disappointed - Location I paid for a room with a certain amount of beds, once I arrived was told what I already paid for was not an option. I was told a manager would reach out to fix the room rate and no one ever reached out to me.
- 823quentinh (2/5): Terrible experience at Hyatt - Terrible experience. The room had a foul smell the whole time we were there. It smelled like dirty feet. Also, the Chromecast and WiFi did not work at all. When I told the gentleman at the front desk he just said it was normal for the Chromecast to not work (frustrating since they advertise the Chromecast as an amenity/perk) and he said the wifi was out and they would work on it. It was never fixed. Hyatt is the last place I'd expect to go without something as basic as Internet access, but it happened.
- Bnizzle76 (10/5): Outstanding Location - Hyatt Lake Buena Vista- wonderful location! Very convenient to be 15 mins from Epcot. Our room was spacious and spotless. The desk clerk waived the parking fee since we were Hyatt Explorists- greatly appreciated. I love the Hyatt Loyalty Program- so many perks!
- Travelsalotandmore (4/5): Outdated, bad breakfast, and knock, knock... housekeeping! - The hotel is outdated, the walls have marks and gashes throughout, the elevators also have these. The breakfast is now awful and breakfast area is nasty, disorganized, and not many offerings. Not even any fruit at all. You get better breakfast at a La Quinta. The housekeeping will apparently not refresh your room after 10am if staying multiple nights (even if you do NOT display privacy sign), but will knock on your door the day of check out "with" the sign displayed almost 3 hours before actual check out time. If you remember staying at Hyatt Place properties pre-COVID, do yourself a favor and stay elsewhere. It is not even close to what it used to be.
- Explore64397685940 (4/5): Run down hotel - The pool area had broken tiles and was dirty. The breakfast was terrible. Our room was clean when we got there but no cleaning service while we were there.
- Ryan (1/5): Never again - No store, nobody is ever at the front desk, rooms are damp & outdated. The area is very sketchy. It is NOT walkable to anything except Olive Garden lol I had a pounding headache- asked if there was anything available to purchase… there wasn’t. I asked where I could get some (closest gas station ) and the clerk never answered me- just picked up the phone and stopped talking to me.
- sophia (10/5): Excellent service thanks Mr Rivera - Clean
- megansJ8616ZS (2/5): Staff will steal your stuff! - Came here on a business trip last night and left my expensive tennis shoes and water bottle. here. To my surprise (not really), no one turned them into lost and found! Make sure not to accidentally leave anything behind because the staff is low-class and will take it all!
- Vazquez (5/5): -
- Priscila (8/5): Ótima! Voltaria para o mesmo hotel! - Localização excelente! Ao lado do restaurante Olive Garden. Quartos muito bons, espaçosos, cama confortável, chuveiro bom! Café da manhã básico. Funcionários prestativos. A camareira sempre esquecia que estávamos em 4 pessoas e só deixava 3 ou 2 toalhas de banho. Café da manhã poderia ter mais variedades.
- allisonsY507OU (6/5): Just OK - Executive management needs help - After reading the negative reviews, we almost canceled our stay. But we stuck it out and it wasn't as bad as expected. However it's clear that whoever owns this hotel does not care about the patrons or their feedback. Housekeeping is only offered ever 4th day so it shows how uncleanly overall the rooms can be. Whoever constructed the bathrooms were not qualified to do so as they were falling apart (tile falling off wall, toilet not flushing properly, bathtub spout falling off the wall). The maid service is bad - toilet was not clean upon arrival. Breakfast was better than expected, and much appreciated. It was great to have the shuttle service to Epcot. The times in the morning are at 9:45 am and 10:45am. We didn't mind taking the 9:45 bus (even though Epcot opens at 9am) since we are not early birds. We decided to drive to the other parks on the other days since it would have been horrible to get from one park to the other. Lobby looked clean. More staffing is needed for the breakfast - I had to ask front desk for creamer for the coffee. I did not see any restaurant staff. The front desk staff and building engineers seem to be the only 2 people working the entire hotel. The one person at the front desk has to do everything so sometimes the phones go unanswered or the desk is unmanned. One elevator stopped working on our 2nd to last day, so it didn't really effect our stay. But I asked a worker when it would be fixed and they said it would not be looked at until Monday! That was Saturday - the day we left. Really shows that management does not care. Front desk staff and engineers are very nice and friendly.
- Leila (10/5): - Todo es excelente, regreso siempre al Hotel cuando voy a Orlando No hay variedad en el desayuno, y solo tienen una tostadora para el pan
- Michel Marie (10/5): - Super Clean Elevator was broke long wait
- Christine (8/5): Absolut gutes Preis- Leistungs- Verhältnis - Sehr zuvorkommend, freundlich und auskunftsfreudig. Fällt mir im Moment nichts ein
- Silvia (1/5): No vuelvo nunca más - Ubicación Pésimo desayuno Falta de limpieza desde el vamos limpian día por medio El personal nocturno malísimo especialmente una mujer La más amable era una señora q limpiaba el comedor
- Carol (7/5): -
- Borja (2/5): Bad - First of all we did not get the room that I reserved because it"s not ready yet when we got there and they don't"t know what time it will be ready so they put us in a different room. Secondly, I found a big roach crawling on the sink. I tried to call the help desk but no answer so we just end up staying in the same room. The manager said to call booking.com to get 25% off for my compensation. I called you guys but it's hard to talk to a live person Finding a roach is room is not healthy. They should maintain the building well
- Kimberly (7/5): -
- Niyered (3/5): -
- Wilneshia (2/5): The stay wasn't worth it. - The breakfast was very limited. My family doesn't eat pork so there weren't any alternatives to the meat options. Also, they had expired sandwiches on the shelf and my husband happened to eat it by mistake!
- Yolanda (6/5): - Location and customer service at check in We arrived close to 10. Asked for extra bathroom cloths stated they were out.
- Lou (5/5): Not the Hyatt's standard that I was accustomed to. - (1) The staff overall were professional and accommodating. Two in particular I wish to highlight are "Johnny" Front Desk. He ensured every step of the way that my family and I felt as though we were at home. He was so welcoming, whenever he was on duty, he ensured that all of our concerns were addressed satisfactorily. It was evident that he took pleasure in providing customer care. (2) Housekeeping Manager, "Marinez", firstly, Marinez needs to be a "greeter" she is energetic, fun, and super welcoming. I expressed my concerns regarding the cleanliness of the room; after her inspection she made it her business to reclean the room and conduct regular checks to ensure my family and I were satisfied. I've observed her being on duty for more than 12-hour days and with every encounter her attitude was always hospitable. Both she and Johnny thoroughly represented Hyatt's brand well and should be commended. (1) The breakfast selection was poor. For the duration of our stay, there was limited breakfast variations/options. For example, no apple or banana options for fruit; only white bread or bagel; waffles were offered every morning which could have been on rotation with pancakes, no egg omelet; no pastries, no grits, no cold cuts, and the hot beverage choices were not kid friendly (hot chocolate would have been an appreciated addition). The options seemed more "Continental" in style. By day 3 of our stay, we were stalled of the same choices. I would not advertise as a "full breakfast." (2) The elevators were very dysfunctional which caused us to take stairs more than desired, our room was situated on the 6th floor. With 6 floors and the obvious large volume of guests, 2 elevators seem insufficient. (3) The gym facility was too small and overcrowded with treadmills. Additional machines would ensure a more wholistic workout experience. (4) During check-in, a dirty/used Q-Tip greeted us in plain view on the carpet, and the bed sheets were soiled on one of the beds. The room was not satisfactorily cleaned. This was reported to the front desk, and an apology was given. (5) Whenever the room was cleaned (every other day) the bathtub was never properly scrubbed. (6) I have stayed at the Hyatt and have been accustomed to the brand which prompted my booking for my family vacation. This is not the experience I'd hoped for and certainly not what I expected from the Hyatt. My overall rating of this stay is 5/10. I am not encouraged to return again.
- Roberto (9/5): Comodo y placentero - El desayuno muy bueno y completo. La habitación es grande. Eramos 4 adultos y 2 menores y estábamos cómodos. Muy bien ubicado para ir a los parques y al Outlet Mall Vineland. Excelente la piscina y el jacuzzi hasta las 22 hs. Y quiero agradecer especialmente al manager de mantenimiento Freddy que fue super rápido en resolver un problema que tuvimos. Y fue siempre muy atento y servicial, al igual que el personal de limpieza y recepción. Estuvo todo muy bien, sin quejas.
- Jason (10/5): Perfect stay! Thanks to the staff . We will be back - The moment I arrived the experience was top notch. Johnny Took great care of us and our group as well as the another man at the front desk (I didn't get his name, has a beard and glasses) The room attendant/ inspector (I also failed to get her name) she really held everything to much higher standard. I manage hotels and the way I was treated by this woman really left me with a lasting impression. She was exceedingly friendly, she noticed I was looking for something and offered help. Towel exchange at the front desk, she made the exception for me and saved me time. I was blown away with every interaction. I have never been treated so well during a hotel stay. I hope she gets taken care of, I would pave the road in gold for her, finding someone with such a knack for customer service in that position is not easy. You did good Hyatt, Keep her happy! My son is autistic, the hotel pool is fully accessible and it was the highlight of our stay, he was safe in the pool and had the best time. The elevator was slow. Waiting for the elevator was like watching paint dry.
- Stalin Javier (10/5): Cómo en casa. - Muy buen desayuno y la limpieza impecable.
- Kayla (5/5): It was a pleasant stay. - I liked the option of free breakfast and the location of the hotel in regards to the activities around. I didn't like that there wasn't a microwave provided for the rooms.
- Elvira (6/5): -
- Sara (2/5): - Breakfast was poor. No bagel or cream cheese. Asked for shampoo for 3 days, never recieved! Cleaning of the room was once every 2 days. No towels. Breakfast No shampoo No towels every day Luck of communication with front desk
- Raymonde (10/5): Hyatt Lake Buena vista is a great place to stay. - Great customer service from the front desk guy. Nothing.
- maria celeste (8/5): -
- Miranda (10/5): -
- Deodath (8/5): Wonderful, will definitely book again - Breakfast was good just wished it ran a bit longer. Location was perfect and in close proxy to major malls and the parks
- Guerra (4/5): -
- Alan (4/5): Disappointing - The breakfast was good. There was no shampoo in the shower. There was black mold all within the shower. The bed had a big divit in the middle sonwe kept rolling to the middle of the bed all night. The fridge really didnt stay cold. The pool had so much sand and debris in it that it felt disgusting to swim in. Definitely needs to be vacuumed more than it is and better maintained.
- MARTIN EZEQUIEL (10/5): -
- Eva (10/5): -
- Ricardo (10/5): -
- Diani Edilex (10/5): -
- Kayla (5/5): -
- Diana (10/5): Excelente lugar, cómodo, limpio, la comida estuvo muy buena y el personal excelente, me encantò la atención de los recep - Las camas grandes y todo muy limpio.
- Samantha (8/5): - Great service and attention
- Josana (10/5): -
- Betty (2/5): - Lo único que me gustó fue el tamaño de la habitación, pero no cuento el baño. Ya sé dónde no venir nunca más. Por alguna razón a partir de las 10 de la noche las tarjetas a la habitación dejaban de funcionar por lo que las 4 NOCHES que nos alojamos ahí tuvimos que bajar y pedir que alguien suba a abrirnos. Primero nos dijeron que fue por el cambio de año (me hospedé un par de días después de Año Nuevo). Otro día nos dijeron que era por "seguridad".... No lo entendí jamás. El desayuno, supongo que cumple con lo que dice que ofrece, pero es una tristeza. Horrible. Terminamos comprando café afuera. En general, las instalaciones necesitan un poco de amor. Todo gastado, roto, viejo. Durante nuestra estadía, al usar el ascensor, tuvimos una situación que nos dio un poco de miedo pero no pasó nada. Subimos al ascensor y apenas empezó a subir de piso, las puertas seguían abiertas. A los segundos cerraron y no volvimos a pensar en eso. Al otro día, unos pasajeros se quedaron encerrados de noche porque el ascensor dejó de funcionar. Los escuché sonar la alarma una hora aproximadamente. Por suerte al otro día ya nos íbamos. Al hacer el check out, me dijeron que nos iban a hacer una devolución por el costo del estacionamiento y nunca lo hicieron... Tuvimos unas vacaciones hermosas pero nos equivocamos con la elección del hotel. Por suerte como íbamos a hacer los parques solo volvíamos después de cenar para dormir y salir temprano al otro día.
- Carlos (1/5): Horrible -
- Justin (4/5): -
- K5868KLsophiee (2/5): AVOID - DO NOT BOOK Watch and money went missing from our room Left a trap the next day to be sure it was the staff and we caught them red handed stealing The manager then admitted the staff taking it but they did not replace
- Maite (8/5): -
- B4163HZjackied (6/5): Family vacation - Super short staffed. Room was not ready at the 3 pm check in time. Several families upset that their rooms where not ready. I contacted Hyatt directly at which time they called the hotel directly and that is when they said our room was ready at 4:15 pm. Rooms are cleaned every other day which is unacceptable. Lack of staff. We had to pick up our own towels and blankets from the front desk becuase they are so short staffed.
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