Platinum Service Suites Kuala Lumpur KLCC

Name: Platinum Service Suites Kuala Lumpur KLCC
Address: THE FACE SUITES, PLATINUM,1020, Jalan Sultan Ismail, 50250 Kuala Lumpur, Kuala Lumpur, 50250, Kuala Lumpur, MY

Location: THE FACE SUITES, PLATINUM,1020, Jalan Sultan Ismail, 50250 Kuala Lumpur, Kuala Lumpur, 50250, Kuala Lumpur, MY

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation: Indulge in one of our 15 air-conditioned rooms, complete with fireplaces and LED TVs. Kitchenettes with modern appliances ensure convenience during your stay.

Recreational Facilities: Dive into our outdoor pool or work up a sweat at the fitness center. Unwind at the bar/lounge with your favorite drink or enjoy poolside refreshments.

Convenient Location: Stay centrally at Platinum Service Suites Kuala Lumpur KLCC, a short drive from iconic landmarks like the Petronas Twin Towers and Suria KLCC Shopping Centre.

Ready to experience luxury and convenience in the heart of Kuala Lumpur? Book your stay with us today at Platinum Service Suites Kuala Lumpur KLCC!

Important Information

Pool access available from 10:00 AM to 10:00 PM.
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
The property is professionally cleaned.
Cashless payment methods are available for all transactions.
At check-in, guests must provide a record of full COVID-19 vaccination.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.

Amenities & Facilities

Fitness facilities
Luggage storage
Designated smoking area
Elevator
Fitness facilities
Library
Grocery/convenience store
Parking (limited spaces)
Access to nearby outdoor pool
Free self parking
Pool sun loungers
Ballroom
Banquet hall
Well-lit path to entrance

Rooms Available

Deluxe Apartment, 3 Bedrooms

1 King Bed and 2 Queen Beds
1292 sq feet

Layout - 3 bedrooms, living room, and dining area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 32-inch LED TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Washer/dryer, safe, and iron/ironing board; extra futon mattress (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 6 (6 Adults)
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Slippers
- Fireplace
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Separate living room
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Extra futon (surcharge)
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Executive Apartment, 2 Bedrooms

1 King Bed and 1 Twin Futon
947 sq feet

Layout - 2 bedrooms, living room, and dining area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 32-inch LED TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Washer/dryer, safe, and iron/ironing board; extra futon mattress (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Slippers
- Fireplace
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Separate living room
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Extra futon (surcharge)
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Superior Apartment, 1 Bedroom

1 King Bed
840 sq feet

Layout - Bedroom, living room, and dining area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 32-inch LED TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Washer/dryer, safe, and iron/ironing board; extra futon mattress (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Slippers
- Fireplace
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Separate living room
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Extra futon (surcharge)
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Family Apartment, 2 Bedrooms

1 King Bed and 1 Queen Bed
1195 sq feet

Layout - 2 bedrooms, living room, and dining area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 32-inch LED TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Washer/dryer, safe, and iron/ironing board; extra futon mattress (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Slippers
- Fireplace
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Separate living room
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Extra futon (surcharge)
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available

Guest Reviews

Ketan (8/5): - Excellent location and safe and easy parking if self-driving. Overall condition of the unit was alright, could have been better with some rectification/repairs.
winnie (10/5): Excellent stay - Clean and comfortable
Ath20 (2/5): Terrible stay! Highly not recommended!! - Terrible stay, dissappointed services and not well maintained facilities! Staff being unreasonable. Scam us and lied to us regards to our room. 1. Call the host (Israfil) that we have reached, he said he will come down, waited for 20mins and still not here. Only to called him again and he said he's at the lobby. And he has been standing all the while with no initiative to call us and talking to his friend. Went there and asked if he is the host. Yes, indeed he is. 2. Reached outside our hotel room and saw a hanging key and quietly went inside to our great surprise there were 3 housekeepers seating and chit-chatting at the sofa. They looked super shocked and asked again if this is my room. Get up and they turned on the aircon, with the sofa cover not covered properly and in a mess , floor carpet with crumbs?. And they looked ard maybe a last check? Terribleeeeee!!! 3. We booked for 2 three bedroom suites. Checked in and my cousin received a room with a glass door with no privacy. She is pregnant and staying with her parents and one of our other relative. She called in to have a room change. Was informed they have only 3 three bedroom suites and 1 room left which is my cousin. And mine was an upgraded 4 bedroom suite which Israfil didn't informed me it was? Googled and there's no 4 bedroom suites. Checked out, infront of my cousin asked him again if mine is an upgraded one, he said NO! Mine is 3 bedroom suite same as hers which is no. Mine has no glass door. We felt cheated. They twisted their words. 3. The whole apartment is a disaster! Laundry room toilet, the water spray is leaking. Room 1 has no lock! The room can't be closed properly with an open gap at the top corner. Beds and pillows looks stained and dirty! Master bedroom bathroom has no lock!! Maybe the lock is for show?? The bathtub is dirty have to keep washing it off for many times. Shower gel is empty. Total rundown! 4. Service is super slow!!! Asked for the spare key from checked in and was delayed till we went out and came back yet have to wait from 10pm to almost 12am after so many spam whatsapp to only received the key from a 'black face' staff (not the skin clr obviously, no racist game of course) 5. Forgotten about the rules that we cant place the rubbish outside the hotel room and forgotten to called the staff to pick up and throw, so no warning letter given for a first timer?. Straight 200rm penalty. Offered to pay but host can't issue an invoice due to holidays?. Maybe he meant weekends. After some arguments , debate here and there, finally he can issue a manual invoice. The whole experience with the services, staff and apartment makes the holidays bad!. Will never return here and no one should too. Hope the above management can have a proper background check of this company and why are they still operating. Not sure how are there so many bad reviews but there are still 5 stars reviews abovehead. Too many! Terrible stay, dissappointed services and not well maintained facilities! Staff being unreasonable. Scam us and lied to us regards to our room. 1. Call the host (Israfil) that we have reached, he said he will come down, waited for 20mins and still not here. Only to called him again and he said he's at the lobby. And he has been standing all the while with no initiative to call us and talking to his friend. Went there and asked if he is the host. Yes, indeed he is. 2. Reached outside our hotel room and saw a hanging key and quietly went inside to our great surprise there were 3 housekeepers seating and chit-chatting at the sofa. They looked super shocked and asked again if this is my room. Get up and they turned on the aircon, with the sofa cover not covered properly and in a mess , floor carpet with crumbs?. And they looked ard maybe a last check? Terribleeeeee!!! 3. We booked for 2 three bedroom suites. Checked in and my cousin received a room with a glass door with no privacy. She is pregnant and staying with her parents and one of our other relative. She called in to have a room change. Was informed they have only 3 three bedroom suites and 1 room left which is my cousin. And mine was an upgraded 4 bedroom suite which Israfil didn't informed me it was? Googled and there's no 4 bedroom suites. Checked out, infront of my cousin asked him again if mine is an upgraded one, he said NO! Mine is 3 bedroom suite same as hers which is no. Mine has no glass door. We felt cheated. They twisted their words. 3. The whole apartment is a disaster! No smoking but cigarette buds and ashes at the window ledge. Laundry room toilet, the water spray is leaking. Room 1 has no lock! The room can't be closed properly with an open gap at the top corner. All the beds and pillows looks stained, dusty and dirty! Master bedroom bathroom has no lock!! Maybe the lock is for show?? The bathtub is dirty have to keep washing it off for many times. Shower gel is empty. Total rundown! 4. Service is super slow!!! Asked for the spare key from checked in and was delayed till we went out and came back and yet have to wait from 10pm to almost 12am after so many spam whatsapp to only received the key from a 'black face' staff (not the skin clr obviously, no racist game of course) 5. Forgotten about the rules that we cant place the rubbish outside the hotel room and forgotten to called the staff to pick up and throw, so no warning letter given for a first timer?. Straight 200rm penalty. Offered to pay but host can't issue an invoice due to holidays?. Maybe he meant weekends. After some arguments , debate here and there, finally he can issue a manual invoice. The whole experience with the services, staff and apartment makes the holidays bad!. Will never return here and no one should too. Hope the above management can have a proper background check of this company and their staffs and why are they still operating. Not sure how are there so many bad reviews but there are still 5 stars reviews abovehead. Hope this kind or private company/agent thingy is not liaise with booking.com or agoda please. Cause we do not want any host or a room like this. Ridiculous. Please look carefuy into this and advise. Thanks
Hon Wei (8/5): - If they have cashless with no high deposits should be great. The locations are convenient to travel because of Railway stations. Able to direct from KLIA 2 trains to there.
Verified traveler (4/5): Air conditioners are mostly not working - Check in was a bit weird, since 3 of 5 aircons were not working and no warning upfront was given. Other than that everything was ok
Verified traveler (10/5): - Excellent hotel, All staff & security very very helpful. Room is very nice & i have Booking 1- bedroom but the host give me 2- bedroom apartment it’s very nice and clean.