Sheraton Imperial Kuala Lumpur Hotel

Name: Sheraton Imperial Kuala Lumpur Hotel
Address: Jalan Sultan Ismail, Kuala Lumpur, my

Location: Jalan Sultan Ismail, Kuala Lumpur, my

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Convenient Location and Accessibility
Sheraton Imperial Kuala Lumpur Hotel is ideally located opposite Quill City Mall and within walking distance of public transportation, making it easy for guests to explore the city.

Relaxing Amenities and Services
Guests can unwind by the outdoor swimming pool, enjoy meals at one of the three dining options, and take advantage of the free WiFi throughout the property.

Modern Rooms and Wellness Facilities
The hotel offers modern rooms with convenient amenities, a 24-hour front desk for assistance, a fitness center, and an award-winning spa for relaxation.

To experience the best of Kuala Lumpur while indulging in luxurious comforts, book your stay at Sheraton Imperial Kuala Lumpur Hotel now.

Important Information

Parking fees is chargeable at MYR 10 per entry.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Sauna
Massage services
Private check-in/check-out
Concierge service
Wheelchair accessible
Kid meals
Lower bathroom sink
Emergency cord in bathroom
Outdoor furniture
Steam room
Visual aids: Braille
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Fire extinguishers
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Food delivered to guest room
CCTV outside property
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Shopping on site
Television in common areas
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Beach umbrellas
Pool sun loungers
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Exercise/lap pool
Health or beauty spa nearby
Swimming nearby
Electric bicycle charging station
Bulk dispenser for toiletries

Rooms Available

Club Suite, 1 King Bed

1 King Bed
Overlooking the city

Club Level - Club Lounge access
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch Smart TV with premium channels
Food & Drink - 24-hour room service, minibar (fees may apply), free bottled water, and free tea bags/instant coffee
Sleep - Hypo-allergenic bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway/extra beds available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Club level room
- Bedsheets provided
- Smart TV
- Free tea bags/instant coffee
- Soap
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Energy-saving switches
Club Suite, 1 Bedroom, City View

1 King Bed
904-sq-foot room with city views

Club Level - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Club level room
- Bedsheets provided
- Smart TV
- Free tea bags/instant coffee
- Soap
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
1 King Bed, City View, Club Lounge Access, Room

Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a mini-bar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 1 bed. Enjoy exclusive access to the Sheraton Club and indulge in premium benefits, including: - Personalized Check-In and Check-Out at the Sheraton Club - All-Day Refreshments at Sheraton Club Lounge, Level 38, featuring coffee, tea, nonalcoholic beverages, fresh fruits, local baked items, and cookies - Evening Cocktails and Hors d'oeuvres - Business Amenities including broadband terminal access, computers, and printing services (subject to availability) - Complimentary Garment Pressing for two pieces per stay - Daily Shoeshine Service available upon request

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key access
- Key card access
- Private check-in and check-out in the executive lounge
2 Twin/Single Beds, City View, Club Lounge Access, Room

Providing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned twin room provides a flat-screen TV with satellite channels, a mini-bar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 2 beds. Enjoy exclusive access to the Sheraton Club and indulge in premium benefits, including: - Personalized Check-In and Check-Out at the Sheraton Club - All-Day Refreshments at Sheraton Club Lounge, Level 38, featuring coffee, tea, nonalcoholic beverages, fresh fruits, local baked items, and cookies - Evening Cocktails and Hors d'oeuvres - Business Amenities including broadband terminal access, computers, and printing services (subject to availability) - Complimentary Garment Pressing for two pieces per stay - Daily Shoeshine Service available upon request

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key access
- Key card access
- Private check-in and check-out in the executive lounge
1 King Bed, City View, Club Lounge Access, Ambassador Suite

This spacious suite consists of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite provides a flat-screen TV with satellite channels, a mini-bar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 1 bed. Enjoy exclusive access to the Sheraton Club and indulge in premium benefits, including: - Personalized Check-In and Check-Out at the Sheraton Club - All-Day Refreshments at Sheraton Club Lounge, Level 38, featuring coffee, tea, nonalcoholic beverages, fresh fruits, local baked items, and cookies - Evening Cocktails and Hors d'oeuvres - Business Amenities including broadband terminal access, computers, and printing services (subject to availability) - Complimentary Garment Pressing for two pieces per stay - Daily Shoeshine Service available upon request

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Additional toilet
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key access
- Key card access
- Private check-in and check-out in the executive lounge
1 King Bed, City View, Club Lounge Access, Imperial Suite

This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite's kitchen, which has a refrigerator and kitchenware, is available for cooking and storing food. The air-conditioned suite features a flat-screen TV with satellite channels, a mini-bar, a tea and coffee maker, executive lounge access as well as city views. The unit has 1 bed. Enjoy exclusive access to the Sheraton Club and indulge in premium benefits, including: - Personalized Check-In and Check-Out at the Sheraton Club - All-Day Refreshments at Sheraton Club Lounge, Level 38, featuring coffee, tea, nonalcoholic beverages, fresh fruits, local baked items, and cookies - Evening Cocktails and Hors d'oeuvres - Business Amenities including broadband terminal access, computers, and printing services (subject to availability) - Complimentary Garment Pressing for two pieces per stay - Daily Shoeshine Service available upon request

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key access
- Key card access
- Private check-in and check-out in the executive lounge
1 King Bed, City View, Club Lounge Access, 1-Bedroom Suite

This spacious suite consists of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite provides a flat-screen TV with satellite channels, a mini-bar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 1 bed. Enjoy exclusive access to the Sheraton Club and indulge in premium benefits, including: - Personalized Check-In and Check-Out at the Sheraton Club - All-Day Refreshments at Sheraton Club Lounge, Level 38, featuring coffee, tea, nonalcoholic beverages, fresh fruits, local baked items, and cookies - Evening Cocktails and Hors d'oeuvres - Business Amenities including broadband terminal access, computers, and printing services (subject to availability) - Complimentary Garment Pressing for two pieces per stay - Daily Shoeshine Service available upon request

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key access
- Key card access
- Private check-in and check-out in the executive lounge
Presidential Suite, 1 Double Bed

1 Double Bed
3142-sq-foot room with city views

Club Level - Buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Club level room
- Bedsheets provided
- Smart TV
- Free tea bags/instant coffee
- Soap
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
2 Twin/Single Beds, City View, Room

Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, a mini-bar, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key access
- Key card access
Twin Room with KL Tower View

Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key access
- Key card access
King Room with KL Tower View

Providing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned twin room provides a flat-screen TV with satellite channels, a minibar, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key access
- Key card access
1 King Bed, City View, 1-Bedroom Suite

This spacious suite features 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite features a flat-screen TV with satellite channels, a mini-bar, a dining area, a wardrobe as well as city views. The unit has 1 bed.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Additional toilet
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key access
- Key card access
1 King Bed, City View, Room

Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a mini-bar, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key access
- Key card access

Guest Reviews

Ismail (10/5): -
Billel (9/5): -
Danielle (10/5): Perfect location and lovely staff and accommodation! I had a fantastic honeymoon. - Second time here. Perfect location. Staff are very kind and helpful. Can’t think of anything.
Olga (9/5): - Superb breakfast, huge room equipped with comfortable bed, walking distance (15-20 minutes) from the Petronas Towers. Overall good value for money Classic old-school hotel not far from the KLCC. The furniture and the appliances are a bit tired, need some renovation. I booked the accommodation with lounge access, however, the variety of food and drinks were poor, in my opinion doesn't worth the money for it... extra toiletries upon request only, so from the second day on I have always had to ask them from the concierge, as they provided for 1 day only
Dominic (7/5): Good hotel - questionable restaurant / room service - It’s a good hotel, decent pool spa and breakfast Restaurant in house served me a warmed up lamb shank that was still frozen in the middle of the….
Amy (9/5): -
Mohd Fitri (9/5): -
Haseeb (6/5): - The location The room had no ventilation and also no oven
Kazuhiko (8/5): -
NATSUMI (8/5): -
93 (9/5): -
Jon (10/5): Fantastic place and staff. - Great place. Leisurely facilities v good. Crossing the busy road outside - but you can’t do much about that !!
Hans-Henning (9/5): -
Samira (9/5): - Beautiful hotel, close to the monorail station and very clean Starting to be outdated, such as the Sheraton sign itself outside the building losing some of the lights
TAN (8/5): - Breakfast
Hamed Al Farsi (7/5): - The lobby is amazing Breakfast is good Location i city centre Rooms not that clean they need to focus on this
Nicolas (5/5): Good stay, very enjoyable. - Great location, great breakfast, great and friendly staff. Grand looking hotel, good access to everything. The hotel is ' tired' we had many water related issues such as cold showers, leaking toilets. If there is any message to pass on to the hotel, is that it is overdue a freshening up urgently.
Klaus D (8/5): Das war okay für den Preis - Das Hotel einen tollen alten Stil und gefiel mir wirklich gut Alles etwas veraltet und da müsste man mal wieder etwas dran machen
Muhammed (10/5): -
Patrick (8/5): Aanrader! - Een uitstekende prijs kwaliteits verhouding! 1 van de zwembaden was gesloten!
Manorgaran (9/5): - Overall the services was good. 1)The breakfast section should be more elaborate of the menu. 2) The meals with beef should be separate separate from the main dish arrangement.
Shadat (9/5): -
Zakira (10/5): - i love everything about the hotel it was a good experience staying here.
Mehmet (8/5): -
Brahim (10/5): - Everything was great, especially the reception staff, they were wonderful.
Nurul Ayuni (10/5): Nice stay, variety choices of breakfast - Spacious room, near to MRT
Karman (9/5): - Was mir an dem Hotel besonders gut gefiel, waren das zuvorkommende Empfangspersonal, der Service und die Sauberkeit – viel mehr als in anderen Filialen, die ich besucht habe.
Ema (8/5): -
Jutta (9/5): Excellent location and highly recommended for families. - Staff were all very friendly, approachable, professional, helpful and well presented. They truly represent the company well and Sheraton should be very proud of the staff and the service they provide at Sheraton Imperial Kuala Lumpur. The pool could do with some maintenance and there seems to be a small spa but it wasn't working.
Amnan (10/5): -
Andrey Blinov (8/5): -
Toghrul (7/5): - Almost everything When I booked I accidentally booked room with no breakfast, i asked them to change it with price upgrade. They did all their best not to do it to get 200 myr for two person every day. As a result every day I was having breakfast outside for less price and higher quality
ahlil (9/5): J’y retournerai car le service est exellent - Le petit dejeuner est magnifique , le personnel tres souriant est serviable J’avais booké deux chambres , le jour du check out je voulais juste garder une des deux chambres jusqu’a 15h car mon vol etait tard le soir , ils l’ont gentiment fait comprendre qu’il fallait payer un supplement … pour une chambre qui va rester vide la nuit d’apres, un petit geste aurait ete la bienvenue mais bon , j’ai deja eu des complimentary check out late partt dans le monde mais la , j’etais deçu par ca
Aatir (9/5): - Great breakfast, clean tidy rooms with great facilities, great service and hospitality, loved the location. 10 mins drive from central market and bukit bintang
Murat (10/5): -
Kok Lean (9/5): -
Jung Hyeon (8/5): -
mohd izmel (9/5): -
Sahnon Ariffin Chow (10/5): - Location None
Antonio (4/5): -
Pamela (9/5): -
Curious38538579116 (8/5): Wow..what a feast!!! - The seafood spread is really good. Especially the lobster! Desserts are very good too. And the service excellent. Thanks to Intan,Zariecha,thivan,hanafi,rishan,dashwin
U5128XCmarcusw (10/5): Nice food - The service was just nice and the waitress is friendly.The food was so scrumptious that is even better than we had expectedly. The price of the buffet was also reasonable as the food is mouth-watering and fresh.
Companion03509157916 (8/5): Such a wonderful experience - The Sheraton Imperial Hotel the hotel is good the hospitality of staff is very good the restaurant Buffet is good so many Options I went Club Lounge that one also very good but Ali Owais in the Club Lounge he was so friendly and cheerful Person as A person I like the way he speaks very softly and willing to help always Thanks Ali Owais for having me such a great experience Thanks a lot Ali Owais Stay Bless and see you soon
Brett (9/5): Old clean and convieniant - Location and cleanliness Slightly dated
Kumarasamy (10/5): - I like the stay
howardxp1 (10/5): A “Can’t go wrong” hotel. Good value and great service! - These days I’m pretty strict with my reviews. But I like to give the public as much info as possible. This property was great in all respects. From the moment I got out of the taxi to the send-off 5 days later, service from every employee was a smile and their hand on their heart. All the things that you’d expect about a 5 star hotel are where they should be; room decor, cleanliness, temperature, security, food etc. I’d be remiss if I didn’t mention how good the breakfast was as well as the sports facilities. Breakfast was surely among the top 2% of all 5 star hotels that we’ve been to. The selection is mind-boggling. Service was equally good. The pool, steam room, sauna, hot jacuzzi, cold plunge and locker room were tops! All working and spacious. On the negative side, there’s not much. The sauna could use new wood on the second level as there’s breaking up of sections of the wood. Also, the food in the Club Lounge could have had a better selection of vegetarian foods in the evening Happy Hour. They had mostly “finger foods”. Also, try to get a high floor as motorcycles are riding at all hours with screeching loud motors! So, In summary, this property is one of the better value 5 star hotels where your money goes a lot farther. Lastly the light rail is just across the street. Clean, safe and fun to explore neighborhoods. Howard S.
jacintam362 (10/5): Sheraton Imperial Kuala Lumpur - From the front door welcome, to the state of the rooms, service, staff, everything was excellent. Largest variety in a buffet breakfast we've ever seen. All food and beverage staff were excellent, but special mention to Ashfak at breakfast for his delicious iced mocha's, and Ali Owais in the Club Lounge for his friendly service and willingness to please. We had a great stay,and survived the unseasonal heat! Terima Kasih.
Paul (10/5): -
TOSHIE (10/5): -
MOHAMMED (9/5): -
Asma’ (10/5): A short 2 days 1 night with my girlies& husband - EVEEYTHING!! DEFINITELY WILL COME BACK Nothing. You guys did a good job
omeraf2015 (10/5): Memorable stay - Friendly hospitality Amazing front office Liza, MIMI , Aylsha at the front office and Abiey at the executive launch. Unforgettable 22 days stays
Andreas (9/5): -
Narendra Nath (10/5): - Very good
Kelly (8/5): -
Hamseveni (10/5): -
BERNARD (10/5): -
H3Hummer (10/5): Value priced perfection in the heart of KL - This Sheraton property far exceeded my expectations leading to a fantastic stay in KL at a very reasonable price. Located just steps from the Medan Tuanku monorail station, the hotel's location makes it easy to get to using the airport's KLIA Express train during the day and to easily explore other areas during a visit. The lobby offers a great first impression during check in and is the first place to meet the staff who are always very friendly, welcoming and professional no matter what area they work in. The high floor King room was large, comfortable and well sound proofed for a very relaxing sleep environment. The separate dressing room has lots of storage space and a double level safe that will fit even the largest laptops. The bathroom is also very big with plenty of toiletry items provided free of charge. A very nice city view compliments the feel of the room. An outdoor pool is a great place to relax during the very hot middle of the day, with plenty of covered areas to avoid sunburn. Pool temperate was just right every time. But the highlight of this hotel has to be the breakfast buffet which is HUGE. 8 or 9 different food stations across a whole floor covering everything from toast and cereal to salads to Asian hot dishes that change every day and even a create you own noodle bar! For those who like their breakfast sweet, the pancake and waffle station even has multiple ice cream options. If you like Indian food, a chef is on hand to make fresh roti in front of you. The staff here are super friendly and after the first morning addressed my by name every following day without looking it up. The attention to detail here is a credit to the hotel's management. This will be my first choice hotel in KL from now on. Some of the pool furniture was very worn and damaged. I spoke to staff who advised they are awaiting new replacement items.
wxrldtraveller (10/5): One of the warmest welcome and door man ever! - I rarely review my stays but this is one of the best Sheraton properties I've ever stayed at. The first thing I'd like to mention is how warm and welcoming I felt on arrival --please let the doorman, Mr. Mokhtar (hopefully I wrote his name correctly!), know that I was very happy with his service and the hospitality I've received during my stay. Overall, the property is situated in a very central location with access to the metro, as well as plenty of high-quality restaurants within walking distance. The room was very clean, spacious, and well lit! Definitely would come back here again!
Terence Philip (8/5): Comfortable. - Comfortable accommodation Asked staff to arrange transfer to airport for early morning flight but staff booked for wrong day. Thumbs down Sheraton for this. Made flight thanks to taxi driver with Formula One skills. Thumbs up to him.
Kasoma (10/5): -
Narendra Nath (9/5): -
Roam56065006865 (10/5): EXCELLENT - Celebrated my wife birthday here. Had a great experience. Wonderful food. Had great experience with This am. He guided us so well and will definitely go there again. Thank you for the wonderful service.
Global11815627942 (10/5): AWESOME - Had such a wonderful experience! 😍 The food was absolutely amazing — every dish was full of flavor, beautifully presented, and honestly exceeded my expectations. You can really tell that a lot of care goes into the quality and taste. The ambience was just as lovely — cozy, welcoming, and perfect for a relaxed meal. It had a really nice vibe that made the whole dining experience even more enjoyable. A special shoutout to Thivan, who took care of us throughout. He was incredibly friendly, attentive, and professional. He made great recommendations, checked in at just the right moments, and truly went the extra mile to make sure everything was perfect. Overall, such a memorable experience — great food, great atmosphere, and excellent service. Will definitely be coming back! 💕
syafiqahi2026 (8/5): Iftar 18 March 2026 - A very wide variety of good food and well set up for Iftar. Service is also good and helpful especially Ms. Zariekha.
Simon (9/5): Great hotel, staff are friendly and excellent. - Very modern, clean with excellent staff. The Club Room and rooms on the Executive Floor are very good indeed. Great location, next to public transport being very close to the major tourist spots. While the stay was truly memorable, it is disappointing that the pre-approval funds took the maximum time of just over a month (30 days) to finally be returned to my credit card. I think this is a negative aspect that needs urgent attention. After checking out there is no reason why the held-over funds cannot be returned within a max of 5 working days. Despite the excellent intervention/involvement of the Duty Manager funds were still held for the 30 days. If one is staying at multiple hotels the pre-approval funds can impact if not returned promptly.
W4922COanitad (10/5): Feeling like an emperor at the Sheraton Imperial in Kuala Lumpur - One night of a very special experience. About 45 minutes from the airport around noon and one hour 45 minutes back at 6 PM.Terrible traffic in KL! At the hotel absolutely attentive and wonderful staff. Especially Anwar who is the concierge and was very helpful in getting us all information we needed. Logan made a phone call to the hotel in the Maldives when we couldn’t get through on our phone to arrange for a transfer over there. Hassan assisted us with the checkout on 38th floor when there was a long line up downstairs. Flossie at a business lounge on the 38th floor is absolutely wonderful. She has a great sense of humour and was very kind in getting us a few extra delicious cookies all the way from downstairs. We stayed in room 3703 which is a suite in which an emperor would feel comfortable! The bed was huge and very comfortable, and the sheets made of silk completed the luxurious experience. The breakfast was spectacular with different stations devoted to different cuisines including Malaysian dishes. We actually changed our plans and decided to fly back through Kuala Lumpur to stay at this hotel again!
Deshani (10/5): -
Azad (9/5): -
129benab (10/5): Sheraton Imperial KL - Good location, excellent food and services at the restaurants and club lounge. The housekeeping service was outstanding throughout our stay. The room was always immaculate and cleaned to a very high standard every day with neatly arranged amenities. Special thanks to Naim who made our stay perfect! We will be back again soon. Highly recommend!!
Trek01097219350 (10/5): Sheraton Imperial Kuala Lumpur Buka Puasa 2026 - Going there few times for their buffet, and recently came for their buka puasa, to be honest, as a food lover, wo will travelled to penang just for nasi kandar and will drove back to KL afterwards, you guys did not great, but Excellent, service was perfect, food taste was chef kissed. You guys keep on topup and dont give the chance to let it empty. The ambience and arrangement eventho it was full house, i still feel that i cant have a conversation with my frien without getting interupted by the surrounding. Last but not least, Kudos to Mr Tyvan and the team! Will definitely come back!
Aleksandr (10/5): -
leeyur (10/5): Lovely Ramadan Buffet Experience and Friendly Service ❤️ - I had a really lovely time at the Ramadan buffet. There were many varieties of food to choose from and everything was delicious. The atmosphere was warm and enjoyable. A special thank you to Mr. Thivan for his friendly and attentive service. He was very welcoming and made us feel comfortable throughout our dining experience.
Shane (10/5): - The staff where amazing and very helpful The food in the club lounge was never fresh
Yuichiro (10/5): - 朝食のバリエーションが豊富で、連泊しても飽きない。駅から近い。特に無し。
L3287ODsarab (10/5): Professional - The F&B service was excellent. Staff were friendly, attentive, and the food was served promptly. Great dining experience. staff provided professional and efficient service. Very satisfied with the service. The team was polite and helpful throughout the meal.Wonderful service and a pleasant dining atmosphere. Thanks to Sufi,Thivan,Randi,Visu,Ashfak,Aishah.
Discover07190245713 (10/5): Professional - Five-star service at the Sheraton Imperial buffet! The food was delicious, but the staff really stole the show. Shout out to Thiran, Randi, Visu, Sufi, Aisha, and Ashfaq for their professional and friendly service. We felt very well taken care of. Highly recommend!
194nandhak (10/5): A Masterclass in Malaysian Hospitality: A Ramadan Feast to Remember If you’re looking for a dining experience that captu - This wasn't just a dinner; it was a celebration of culture, community, and world-class service. Whether you’re breaking fast with family or just looking to immerse yourself in the flavors of Malaysia, this buffet is an absolute must-visit.
Ng (10/5): -
Michal Vallo (8/5): Super hotel. odporucam - Hotel ma super polohu, blizko stanice nadzemky. Skvele ranajky!
Katsuhiko (7/5): 客室の清掃レベルは低い - コンシェルジュがとてもプロフェッショナルで、あらゆる要求に対して適格な対応をしてくれた。朝食の質が高く、スタッフのサービスも良かった。客室の設備が古く、清掃のレベルも低かった。タオル、バスローブ、スリッパ、トイレットペーパーなどの交換が充分なされなかった。
岡本 (5/5): 確認が足らない - ホテルの周りの雰囲気が良かった素敵なお店が多かったバスローブが人数分なかった部屋の清掃後、タオルの数が人数分なかったマグカップが新しいなってなかったトイレットペーパーが少なかった
mugwiro (10/5): -
alongg2026 (10/5): Buffet Ramadan at Sheraton Imperial KL - Great experience, food and service. Would love to come back here someday.
Imane (10/5): -
Sandra (7/5): Alright but could be better for a 5 start hotel under Marriott - The amenities I stayed here with my elderly mother . We arrived around 4am and the welcome we received by the lady receptionist was not pleasant! She was dismissive and rude . Seemed to be all over the place . First she demanded for a full payment of the 2 nights when I already paid in advance then she proceeded to ask for security payment of 600 Ringgit , I again explained we were not aware then she lost it , resulted to yelling at us and seemingly agitated and frustrated that we did not submit to her commands . We just stood there puzzled and shaken considering we were so tired after the flight from Perth. She then got the manager at our request who was a gentleman. de- escalated the situation and handled it very well and that’s top tier customer service . He deserves to be a manager at such a high branded hotel . Otherwise , the hotel itself , other staff and the location were good .
576nashn (10/5): Amazing Ramadhan Buffet at Essence - We chose to celebrate our daughter during Ramadhan at Essence, Sheraton Imperial Kuala Lumpur, and it turned out to be one of the most beautiful family evenings we’ve had. From the moment we arrived, the atmosphere felt warm and welcoming — perfect for a meaningful Ramadhan gathering. What truly amazed us was the incredible variety of food. We were genuinely spoilt for choice. The kerabu was fresh and bursting with flavor, the ribs were tender and perfectly seasoned, and the spread was simply impressive. From Japanese to Western, Malaysian to Chinese cuisine — every station offered something special. It felt like a culinary journey all in one place. For the price, it is honestly very affordable considering the quality, taste, and wide selection. It’s rare to find such a generous spread that delivers both in flavor and value. Most importantly, the team made our celebration unforgettable. Thivan, Randi, Taufik, Intan, and Rishon went above and beyond to make our daughter feel special. Their warmth, attentiveness, and sincere hospitality turned a simple buffet into a precious family memory. Thank you for giving us not just a meal, but a moment we will always remember. Highly recommended for families looking for a meaningful Ramadhan experience
nori2026 (10/5): Ramadhan Buffet 2026 - Variety of delicious food. Very good service by Thivan Randi Taufik Intan and Rishon
Daydream58600205594 (10/5): Nice Iftar! - Everything was so gooooddddddd… The staff are so friendly esp Thiran, Randi, Taufik, Intan and Rishan and they are very helpful! Hope to come again.
B3582WVsimond (10/5): Central Location in Kuala Lumpur - We selected a King Room with lounge access for our stay at the Sheraton Imperial. The room was well appointed, clean and modern. The view from the 37th floor was excellent. The lounge on the 38th floor was a real treat with fine canapés and drinks available after 5.00pm, as well as a really good breakfast. The lounge staff were always polite and helpful, which made our stay that much better, special shoutout to Ty Vui Chung who always had a smile when giving great service. The check in/checkout was prompt and professional with friendly staff always wanting to help. A very small point is the pool area, whilst very big is lacking in some maintenance with the green overhead covers looking a bit weathered. Still no biggie as the pool itself was a great place to relax. The Sheraton Imperial is very close to the KL Rapid monorail and underground so moving around KL was very easy and so inexpensive. No need for taxis as the KL traffic is horrendously busy. Thoroughly recommend this one.
EidhamYusof (10/5): Exceptional Dining Experience - Special thanks to Shahin & Ali Owais for the excellent service. Their attentiveness and professionalism made our dining experience memorable.
Travel22571627401 (10/5): What a place! - A great retreat! Staff made the stay felt like i was at home. Hassan whom helped with my check in. Blitz fast and efficient. And upon check out Shella had made my stay worth the while asking me about the stay and made sure the aftercare was in place. Great team, great place!
R4535HGnurulh (10/5): Good service - Tq for the amazing service from zariekha, taufik, hanafi & chef hani too. Will come again
Al Rawahi (8/5): Short break at nice hotel - Nice room with good facilities. The breakfast was great and you've many options. The location is Great and at the heart of KL where you can find almost everything around you! N/A
Karthick (10/5): -
Sandra (10/5): Organised and warm staff - My elderly mum says she was treated with respect . The whole experience at this hotel was organised
Abylaikhan (7/5): -
FarAway34691585111 (10/5): Zariekha, ientan, ashfak, chef fad - everythings good, the vibes the ambience, music jazz, the lights,
wqtee (8/5): Good service - Good service Iariekha Ientan 👍🏻