The Portman Ritz-Carlton, Shanghai
Location: Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040, Shanghai, CN
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Experience the epitome of luxury at The Portman Ritz-Carlton, Shanghai, where contemporary elegance meets the vibrant pulse of the city.
Recreational Delights
Unwind in our stunning outdoor pool or invigorate yourself in the indoor pool and hot tub. Whether it’s a leisurely swim or relaxing moments in the sun, our recreational facilities cater to every whim.
Culinary Excellence
Savor international cuisine at Portman's, or grab a quick coffee at our café. With 24-hour room service and full breakfast options on weekends, culinary delights await at any hour.
Event and Business Facilities
Planning a meeting or special event? Enjoy over 60,000 square feet of flexible space, including a grand conference center and 11 meeting rooms, equipped with everything you need for a flawless experience.
Book your stay today and experience Shanghai like never before!
Important Information
- One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- A car is recommended for transportation to and from this property.
- Parking height restrictions apply.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities
- Health or beauty spa nearby
- Express check-out
- Electric car charging station
- Comprehensive recycling policy
- No single-use plastic stirrers
- 24-hour front desk
- Garden
- Luggage storage
- Express check-in/check-out
- Sauna
- Concierge service
- Steam room
- Fitness facilities
- ATM/banking
- Shopping on site
- Conference space
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Limo or town car service available
- Smoke-free property
- Wedding services
- Grocery/convenience store
- Tours/ticket assistance
- Wheelchair accessible parking
- Conference center
- Parking (limited spaces)
- Self parking (surcharge)
- Computer station
- Train station pickup (surcharge)
- Train station drop-off (surcharge)
- Electric car charging station
- Housekeeping on request
- Shopping mall on site
- Ballroom
- Banquet hall
- Recycling
- Health or beauty spa nearby
- Wheelchair-accessible van parking
- Wheelchair-accessible on-site restaurant
- Lifeguard on site
- Change of bed sheets (on request)
- Well-lit path to entrance
- Vegetarian breakfast available
- Double-glazing on all windows
- Energy-saving switches
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- No single-use plastic stirrers
- Water-efficient showers only
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Deluxe - King
1 King Bed
409-sq-foot room with city views
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Lowered peephole/view port in door
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Deluxe City View - King
1 King Bed
409-sq-foot room with city views
Entertainment - 49-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Deluxe City View - Twin
2 Twin Beds
409-sq-foot room with city views
Entertainment - 49-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Club Premier Suite - King
1 King Bed
845-sq-foot room with city views
Club Level - Club Lounge access, continental breakfast, internet access in the lounge, separate check-in location, and 1 hour of meeting room use (subject to availability)
Layout - Separate sitting area
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Separate bedroom
- Club level room
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Two Bedroom Penthouse Suite
1928-sq-foot room with city views
Club/Executive Level - Continental breakfast
Layout - Bedroom and sitting area
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - 2 bathrooms, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Club Deluxe City View - Twin
2 Twin Beds
409-sq-foot room with city views
Club Level - Club Lounge access, continental breakfast, internet access in the lounge, separate check-in location, and 1 hour of meeting room use (subject to availability)
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Club level room
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Club Skyline View - Twin
2 Twin Beds
409-sq-foot room with city views
Club Level - Club Lounge access, continental breakfast, internet access in the lounge, separate check-in location, and 1 hour of meeting room use (subject to availability)
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Club level room
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Deluxe Skyline View - Twin
2 Twin Beds
409-sq-foot room with city views
Entertainment - 49-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Club Deluxe City View - King
1 King Bed
409-sq-foot room with city views
Club Level - Club Lounge access, continental breakfast, internet access in the lounge, separate check-in location, and 1 hour of meeting room use (subject to availability)
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Club level room
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Club Business Studio - King
1 King Bed
517-sq-foot room with city views
Club Level - Club Lounge access, continental breakfast, internet access in the lounge, separate check-in location, and 1 hour of meeting room use (subject to availability)
Layout - Separate sitting area
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Club level room
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Premier Suite - King
1 King Bed
845-sq-foot room with city views
Layout - Bedroom and sitting area
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Deluxe - Twin
2 Twin Beds
409-sq-foot room with city views
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Deluxe Skyline View - King
1 King Bed
409-sq-foot room with city views
Entertainment - 49-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Club Business Studio - Twin
2 Twin Beds
516-sq-foot room with city views
Club Level - Club Lounge access, continental breakfast, internet access in the lounge, separate check-in location, and 1 hour of meeting room use (subject to availability)
Layout - Separate sitting area
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Club level room
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Premier Suite - Twin
2 Twin Beds
845-sq-foot room with city views
Layout - Bedroom and sitting area
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
One Bedroom Penthouse Suite
1163-sq-foot room with city views
Club/Executive Level - Continental breakfast
Layout - Bedroom and sitting area
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Club Skyline View - King
1 King Bed
409-sq-foot room with city views
Club/Executive Level - Continental breakfast
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Baby bath
- Portable bathtub seat
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
Guest Reviews
- 471yinc (10/5): Great Stay at Portman Ritz Shanghai - Very comfortable stay at the Portman Ritz - staff very very attentive and always avaliable. Special mention for the concierge and front desk staff serene, Corinna, Richard and John. They went the extra mile to make our stay very comfortable- with Serena even reaching out daily via WeChat to ask if they could extend assistance. Ricahrd and John helped us so much with our ever important Taoboa deliveries and recommendations of where to shop eat and massage. It was also such a treat to have met Marry most mornings when we went down for breakfast- Great service - non intrusive and she was so amused about my concoction of lemon infused water and red tea. Look forward to returning.
- shadyinthehouse (10/5): A stay where every detail feels personal… - It was truly a pleasure staying at The Portman Ritz-Carlton Shanghai. From the moment we arrived, the experience was exceptional, the limo service and thoughtful welcome refreshments immediately made us feel pampered and at ease. We especially loved the Club access experience. From a seamless check-in to dining at the Club Lounge, every detail was carefully curated. The local-themed amenities and the thoughtful turndown service, including placing a floor mat with slippers for us, were such lovely touches. My daughter absolutely adored the Ritz Kids amenities and the hand-folded puppy, it truly made her stay extra special. The housekeeping team also went above and beyond; they were incredibly observant and even provided a bookmark for my husband’s book, which we deeply appreciated. We also enjoyed the wonderful atmosphere at the Ritz Lounge, elegant yet welcoming. A heartfelt thank you to the amazing team who took such great care of us- Kimmie, Sophia, Fanny, Eelim, and Ali from the Club Lounge. You all made our first trip to Shanghai truly memorable.
- iTravel-A2Z (6/5): I wouldn’t return here, nor would recommend this hotel - Just back from a 3-day stay at the PRC. Whilst there is nothing majorly wrong with this hotel, it’s one I would not recommend or return to. It’s a business hotel, not one made for leisure travellers, and there is no getting away from this. As such, this has impact on a number of different things. Also, it’s an old hotel, and it shows, from the rooms, with really old window frames that let draft in, to the common areas, the carpets, the indoor pool, etc. I guess it is mainted as well as they can, but it doesn’t scream luxury, nor style and had no wow factor at all. The hotel is as busy as a train station with lots and lots of business clients coming and going, it has no real lobby area, probably 10 seats scattered across the ground floor (no where to sit after checking out, other than for a few seats), the entrance is small, shops inside the hotel on either side of the corridor mean it feels like a small mall, not a hotel, and the space they take is taken away from the space hotel guests could use. There is a small checking in counter, with a concierge next to it, and clearly they have no space to store luggage at the back, so the checking in area is filled with luggage left around from guests awaiting to check in and those who have already checked out. The breakfast room is quite big, if with very low ceiling, so it feels cramped, but it’s ok, not great, just ok. Choice at breakfast is good, excpet for more traditional fare like cheese and cold cuts (selection is small and not very high quality). Everything else is quite good, especially the pastry section. Breakfast is a busy affair, frantically busy in fact with business people rushing around, so again it doesn’t feel relaxing nor luxury in the slightest. We tried a buffet lunch which was really below par for such an establishment: not much choice (especially Western food) and often low average in terms of quality. Nothing was great or exceptional. The room itself was ok, feeling old, but clean, I’d say comparable to a 4 star hotel in Asia, so again nothing to remember there. We tried the pool, which is genuinely old, with old loungers and the water claimed to be 29C was actually rather cold, so on a day when in Shanghai was 10C we chose not to go in. We booked through Private Upgrades (which were great), but while the hotel agreed to a late check out, they failed to remind us about the US Dollar credit the room came with, then when we use the credit, they ignored it at check out and I was charged for a lunch we had, which should have been covered by the room credit. We had a late flight and were tired, so we wnated to spend longer sat relaxing at the hotel before heading to the airport for a 2.30 am flight, but we only found 2 seats near the door given there is no common space at all at the hotel. It was cold and drafty near the door so we ended up going to the airport 5 hours early, amd stayed at a lounge there. I will not return to this hotel. A city like Shanghai has such an incredible choice of modern hotels to choose from, often even cheaper, so it’s not a hotelwe would recommend.
- jhoyb793 (10/5): All is okay to tumps up - Everything here is nice the accommodations and the people in the hotel was great.live to be back here
- SvenZH (10/5): Very convenient location and outstanding club lounge - I stayed one night at The Ritz-Carlton Portman in Shanghai and had a really great stay. The location is extremely convenient, with plenty of shops and restaurants in the immediate area. The building itself is older, but at least the room I stayed in appeared to have been renovated fairly recently. The room was relatively large and the bathroom spacious as well. I booked club lounge access and it was definitely worth it. The lounge itself is located on the 43rd floor, while the club rooms are on the floors above and below, all connected by an internal staircase. This means you can easily move between the club floors and the lounge without using the elevator, which almost makes it feel like a hotel within the hotel. The staff spoke excellent English and were extremely friendly throughout the stay. The quality of the food in the lounge was very good, with a nice selection offered during afternoon tea, evening service and breakfast, along with several wines and other drinks. The gym is large and very well maintained. The machines are not the newest models, but everything is in great condition. There is also both an indoor and an outdoor pool. Overall, I found the value to be very good for what was offered and would definitely stay here again.
- amaz2026 (10/5): My Favourite Shanghai Hotel. - Definitely my favourite hotel in Shanghai. It has it all: great location, excellent service, very tasty food, luxurious accommodations. Overall, unbeatable value for money.
- brucefW3242TS (10/5): Enjoyable stay - We stayed for 5 days at the Portman Ritz Carlton and enjoyed our stay! Special thanks to our room attendant Yang! Also all of the girls on the 43rd floor provided excellent service!
- E683OCtarac (10/5): Wonderful experience with very kind staff - I have had such a pleasant experience here at the Portman Ritz-Carlton. The staff has been so incredibly kind and helpful my entire stay. My boyfriend needed to go out of town for a few days and Audrey Yan from the front desk gave him her card and said to let her know if I needed anything at all. Also my room attendant Fanny made a beautiful bouquet out of pipe cleaners and had them sent to my room. They treat their guests so well <3
- Dylantay (10/5): Impeccable Service - -Room is big and comfy -Wifi works but as usual, no access to international sites like youtube or google -good location but not walkable to bund. Very near to Kerry center -Gym is professional grade, open 24hrs. -Service from all staff is impeccable. We tried to book entry to Shanghai natural museum but unable to do so, concierge warmly help us ( i think his name is Nick, gentleman with specs ). On our departure day (26th Dec), we were almost late for our flight, but hotel staff helped us get a cab quick and instructed Cab driver to speed up and also which gate to drop us. Thankful for that.
- Curiosity64756766270 (10/5): Great location & Services - The hotel location is amazing and room services are great. Special thanks to Una for the wonderful check in experience and introduction
- yixianx2024 (10/5): Top-Level Club Lounge of RC Hotels! - The Executive Lounge of the Ritz-Carlton will not disappoint you. As a loyal Marriott and a fanatic fan of the Ritz-Carl
- 706pakm (10/5): Definitely recommend - Good location, excellent service. The guest welcoming employee named Daisy makes the first impression of hotel very warm and welcoming.
- rayisa2025 (10/5): Amazing service by Ms Lindsay from call center - Business center Room no: 3001 Lindsy at call center was attentive and warm patient helping me. The staff professionalism made me fell at home. The hotel enviroment is excellent. 👍🤝
- 817hazalm (10/5): Nov25 - Everything was ritz quality, and thanks a lot for the housekeep lynn, it was the most clean and best service that i have had from a 5 star hotel
- F6046LVjl (10/5): My Go-To Hotel in the Heart of Shanghai - Perfectly situated in the city centre, the Portman Ritz-Carlton offers both convenience and exceptional service. The staff were consistently warm and attentive, and the room attendants kept everything immaculate with charming personal details. I’ll certainly choose the Portman Ritz-Carlton again on my next trip to Shanghai.
- 907zenaz (10/5): Perfect Stay with Outstanding Support from the Executive Lounge Team - Our stay at The Ritz-Carlton was wonderful as always, and the experience truly exceeded expectations. A special thanks to Yoki from the Executive Lounge — she was very professional, attentive, and reliable in coordinating all our arrangements. With her support, everything throughout our stay was seamless and perfectly managed. We are especially grateful for the outstanding Executive Lounge experience she made possible.
- michaelrN7554GG (10/5): Awesome luxury experience - Best stay at a hotel in years. Stayed for a week-long business trip, wished it could have been longer. From check in to check out, the stay was everything you expect from a luxury hotel and experience. Attentive staff that learned your name and habits within a couple of days, a wide variety of choices of food and beverages in the lounge, and just all around well being. Slept like a baby, and enjoyed every minute at the hotel. You will too.
- NevskyNY (10/5): A Great Stay with an Excellent Club Lounge (and great staff) -- October 2025 Update - October 2025 Update Given our prior great stay, we, of course, came back twice again, and everything is wonderful. Even the laundry service was excellent. Some of the same great staff members are here, as well as some new ones. Thank you to Tarik, Bas, Aileen, Lisa, Yoki, Kevin, Stanislav, Joy (housekeeping), and others, as I did not get everyone's names. ------ A really great stay. The staff treated us very well. Excellent treatment by the wonderful Club staff. Although I am sure I am missing a few names, I remember great, personalized service in the Club from Aileen, Vincent, Matthew, Autumn, Lian, Tina and Ruby. If staying at this Ritz-Carlton (or most Ritz-Carltons for that matter), I recommend getting Club access. It may cost more, but the amenities and benefits are often worth it, as it is here. The Club has a lovely decor, five food presentations a day and soft drinks 24 hours per day. Great luncheon buffet at Porter's and the staff is great. Phil did a an excellent job of ensuring that a lunch that we organized went well (and that I got the meringues that I wanted!). Erica in housekeeping helped us with housekeeping needs. Michael at the Bell Desk helped us when needed. Cindy did a great job making sure everything was setup for our arrival and when we were there. And, of course, great supervision of the hotel by Jeff, who as did others at the hotel, treated us very warmly. The hotel is very convenient to so many things in Shanghai, as it is right on West Nanjing Road, including great shopping.
- 615hamia (10/5): I'm very grateful to David Pu - This is my third visit to Shanghai. This time I'm going to Suzhou to do business. I'm very grateful to David Pu, the duty manager, for the arrangement and for coordinating the driver pick-up and lunch for us. Make sure we can go to Suzhou on time. Although there were some incidents, it was generally very good.
- Derrick1230 (6/5): This Ritz Carlton does not feel very luxurious!!! - When you say the Name Ritz Carlton you think Luxury, classy and elegance! I am sorry but this location in Shanghai does not have any of this! If you blind folded me and took off the blind fold in my suite I’d think I was in a Four Points Sheraton. This location is old, my bed was hard, the smell in the room was like mold and it made me sneeze all the time. The breakfast here was so so again nothing that made you saw wow!! If you are looking for very nice property I’d recommend the St. Regis on the bund… it’s a way classier, elegant and luxurious property!! Sorry just keeping it real!
- ryoy632 (10/5): Amazing stay in Shanghai - William provided exceptional customer service, helping me find a restaurant and book a bullet train. The property is a classic luxury, and I will definitely stay here again!
- Louise (10/5): - Club lounge was excellent.
- dirkfischer2017 (10/5): Always a great stay! - Ruby from the Club Lounge embodies all the charm of this wonderful hotel. Thank you very much for your great support, Ruby!
- Lorraine (10/5): - As ever the Portman Ritz Carlton was perfect arranged balloons, cake and card for my daughters birthday, wonderful service every time, thank you
- I5023OXcandyc (10/5): Exceptional experience - Our stay at The Portman Ritz-Carlton in Shanghai was exceptional. We are especially grateful to Lily Zhang for her wonderful room arrangements that greatly enhanced our experience. She was consistently attentive and provided assistance whenever required. Without a doubt, we will choose this hotel again on future visits to Shanghai.
- 625RL (10/5): Fantastic stay - Great value for the money. Service is amazing. Location is in a part of Shanghai where I wouldn’t typically stay, but good shopping and food nearby. I would certainly return again because of the service, value, and well appointed rooms
- 929archiel (10/5): Super lovely staff and great hotel and everything - What an excellent hotel in Shanghai. My stay at The Portman Ritz-Carlton was superb. The staff were exceptionally polite, the lunch buffet was generous and delicious, and the tranquil pool and gym were ideal for relaxing. The Jing'an location was perfect. A special thanks to Rachel in Guest Relations for her outstanding service and great recommendations.
- 383mariuso (10/5): Outstanding Service and a Wonderful Shanghai Experience - My stay at The Portman Ritz-Carlton was nothing short of superb. I was immediately struck by the warm ambiance and the exceptional courtesy of the staff. The lunch buffet was a delightful discovery, offering a generous and diverse array of dishes. I also appreciated the prompt in-room coffee service. The well-equipped gym and serene pool provided a perfect sanctuary for relaxation. Furthermore, the hotel's central location in Jing'an was ideal for both my business transportation and evening engagements. A special note of gratitude must go to Rachel from Guest Recognition, whose outstanding support and superb dining recommendations truly elevated my experience.
- Dream59277994390 (10/5): Very friendly - I was greeted at reception by a very friendly girl, Flora. She upgraded my room for free and offered me some fruit. It was so nice to receive such a warm welcome!
- Sandytraveler2001 (10/5): Amazing staff, nice hotel - I stayed 9 nights for business. Excellent breakfast, nice but simple rooms. The standout is the service. The concierge books train tickets, gives great recommendations and seems to be there 24/7. Room service was easy and reasonable. Indoor pool was a bit cold but the sauna/ steam/ hot cold tubs in the locker room were great! Gym is very nice too and always open. Location is in the middle of luxury shopping and very walkable to sites.
- georgek504 (10/5): Relax at the Ritz Bar - Wonderful time at Ritz Bar with great service and good snacks Ken from the Bar was very helpful with our snack selection Our rooms were spacious!
- Veronica (10/5): - Was not expecting over £500 deposit to be taken from us on arrival. Some staff rude and unhelpful but wonderful choice of breakfast. Extras in hotel very expensive
- andresnJ1449AE (10/5): Wonderful experience. - This was our first trip to Shanghai with my wi fe. We really enjoyed the style and service of Portman Hotel. Especially when we checked in, the front desk staff and the porters were extremely friendly. I'm very grateful to Ricardo for introducing himself and the hotel to us when he led us to our room, which gave us a better understanding of the place.
- HUNG (10/5): - It is truly one of the nicest hotels in town. As part of the architectural design team of the project 35 years ago, I’m proud of it stands the test of time. The location is unbeatable. Highly recommended.
- Wei (10/5): - The Portman Ritz-Carlton Shanghai is located at the old French Concession, one of the city's most exclusive neighborhoods and also very convenient shopping district. Many restaurants and several shopping malls are steps away from the hotel. It's also very close to subway station. The property has an upscale appearance inside and out. Most staffs were pleasantly polite and helpful; room was clean and well equipped; breakfast buffet selection was quality and substantial. It'd be my first choice when I return to Shanghai next trip.
- yali (10/5): - Excellent service. Best location in the town.
- Troy (10/5): - The staff really stood out as the best part of staying here, they were always available, helpful and friendly. The location is amazing as well.
- waihoc2025 (10/5): Exceptional services - The hotel may not be brand new, but you can tell they’ve put real effort into keeping things fresh and comfortable. The renovations and updates are thoughtful, and overall, the place still feels well-maintained. What really made the stay memorable, though, was the service. I have to give a special shoutout to Yoki at the Club Lounge—she was fantastic. Always cheerful, always helpful, and her sweet smile. She handled everything quickly and smoothly, and her warm, enthusiastic attitude made a big difference. Yoki truly went above and beyond, and I think she deserves special recognition. Also, the location is super convenient—easy access to everything I needed. Btw its not AI, it cause so many trouble that TripAdvisor always block comments. I advise tripadvisor dont waste our time on this.
- chopinz (10/5): Wonderful stay and great service - Great experience stay at center of the city, Yoki at executive lounge provide excellent service to us and makes my day better.
- pdixon555 (10/5): Shanghai Ritz Bar - Anika was a fantastic team member, she helped with drinks and making connections with locals. An amazing experience. And Daria was really good with drinks and hospitality. A great place with great people.
- yali (10/5): - Highly recommend.
- enqiangz (10/5): Nice terrace and lounge experience at The Portman Ritz-Carlton - Me and my friends had a really nice and unforgettable night at both terrace and lounge bar at The Portman Ritz-Carlton last Saturday. Thanks to Scofield Zhang from Sales Marketing's arrangement, and all food and drinks were super nice and tasty. Definitely will come back again with families.
- ctwl1 (10/5): Top notch service, 10/10 would recommend! - We received nothing but top notch service from the team at Portman Ritz Carlton Shanghai, and that made for a very comfortable stay for our family of 4, including 2 littles aged 2 and 5 respectively. From the time we booked the hotel reservation, the reservation team (Bessie! the best!) was amazing with accommodating our requests for cribs and rollaway bed and making sure we chose a room that enough space for 4 people. The Guest Recognition team - Judy, Raina, Yuki, Rachel etc, who made sure that our kids had a wonderful time at the Kids Club, and even within our hotel room. We purchased the Ritz Kids package and have zero regrets because of all the extra amenities for the kids that really made their vacation. My daughter loved playing with them and doing activities with them so much every afternoon whilst her little brother napped :) The concierge team (John and Nick) was so helpful with our restaurant bookings, and helping check if the places we wanted to go to had high chairs, accepted kids etc. Housekeeping noticed that we were going through bottled water very quickly (it was a hot hot September in Shanghai!) and put a large supply in our room without us even asking. Thoughtful little gestures like that really made our stay so memorable. There were other members of the Portman Ritz team that were equally thoughtful and helpful as well, and whilst I didn't get their names, we recognise the amount of effort and training that took place for the service to be this good. Worth every penny :) I will say the hardware is a bit old in the hotel but the beds and pillows were comfy and the room was well appointed. Thank you Portman Ritz Carlton Shanghai team! We will be back for sure! Cheers, Claire
- Companion34343605608 (10/5): Excellent Club Lounge Team - Good service at Club Lounge. Credits especially give to Yoki who is sweet and helpful. Ruby offered us excellent service and Kelvin was wonderful as well. Thanks for the whole team to make my stay relax and memorable.
- Yeap (10/5): - Service staff attentive, friendly, welcoming .. makes one feel it’s a hotel of choice in Shanghai.
- Peter (10/5): - In typical Ritz fashion, everything was always beyond your expectations. It's what has made them the elite chain we have all come to know through the generations. Fifty years ago, it was always my dad's go-to place wherever he travelled. Do not hesitate whatsoever, book your stay.
- zhianx2025 (10/5): My fav hotel in Jing'an, Shanghai - It was a true pleasure to return to The Portman Ritz-Carlton, Shanghai. I greatly appreciated the professional and attentive service offered by Flora, Sophia Li and Ritz-Carlton team, which made my stay both enjoyable and memorable. Flora greeted me with a warm smile throughout my checkout, and Sophia kindly followed up after my departure asking about my feeling about this stay, both gestures making me feel truly welcomed and be cared. Moreover, I would also like to extend my thanks to Nora Wang for the personalized room key arranged for my friend and me — such a thoughtful detail was sincerely valued.
- 315barbarab315 (10/5): The place to stay when you are in Shanghai. - Everything is great: location, view, room functionality and, mainly, the service. It is definitely worth to choose the Executive floors to have access to the Lounge, where you are pampered from 6 am till 11 pm. Any need, somebody (I remeber only one name, Ruby) will help you. Food, wines and cocktails are first class. Quite an unparalled experience (and I stay in hotels more than 100 nights per year)
- nickdC1892BK (10/5): Attentive Staff, Unforgettable Experience - It's an excellent hotel with good food and easy access to the city. I found the rooms to be spacious, clean, and comfortable. Air conditioning can be spotty at times, it always runs but if you come from a cold climate I would recommend asking for a fan to be brought to your room. WiFi is generally pretty good in the hotel, and I've had no trouble streaming at a reasonable quality. Ask for Ruby, she works in the lounge and she is extremely helpful and service oriented. She speaks better English than most of the staff and knows how to find most things. Her help has been an enormous benefit to my stay as China is a little opaque for foreigners. The rest of the staff occasionally struggle with English, but they are all extremely attentive and detail oriented. I never felt like I wasn't being taken care of, they were always very quick to offer assistance if needed. Overall I'd strongly recommend staying here, especially if you are not familiar with China.
- E6309BGmariom (10/5): great experience - My stay was thoroughly enjoyable. The staff were attentive and kind, and the warm ambiance made for a perfect retreat during my busy stay in Shanghai. The Jing'an location was ideal for my meetings. I particularly enjoyed the extensive lunch buffet. Other highlights were the prompt in-room dinning service and the generous pool / wellness area. A special thanks to Jairo from Marketing for his excellent support and dining recommendations. It was a truly excellent experience.
- Z4763LVlorenzol (10/5): Best in town - My stay at the hotel was wonderful. The staff was very friendly and eager to help, and the warm, inviting ambiance made it a perfect escape. the location in Jing'an was incredibly convenient, making it easy to get to my client meetings and and explore the neighborhood in the evenings. I especially enjoyed the fantastic lunch buffet, which had a generous variety of delicious dishes. Other highlights included the prompt coffee delivery to the room and the lovely, serene pool area (both indoor and outdoor). A special thank you to Jairo from Marketing for his exceptional support and excellent dining suggestions! Overall, it was a fantastic experience.
- Man Hei (10/5): - Staff were very attentive. I would stay here again.
- juergen499 (10/5): Special Highlight is Club Lounge team on the 43rd floor - An amazing experience Great stay as usual Special Highlight is Club Lounge team on the 43rd floor Mathew, Miss Tina and the entire Team Warm Welcome, great service and really feels like special guest and VIP all the time
- 107tx (10/5): Amazing staff - Amazingly experience in the club lounge, amazing staff always taking great care of you! Ms. Ruby and the whole club team are truly special!
- Go824703 (10/5): Awesome - I would like to thank the staff at the club lounge for the amazing service especially Miss Ruby, Miss Tina Mr Kevin Mr Matthew they're doing a awesome job
- WAFA (8/5): - Our check in was excellent and smooth with the help of Ms. Helen, offering a discounted breakfast for the three of us. She also added my daughter in WeChat in case we need anything, and was kind enough to check every now and then even after we checked out. Our booking was for five nights, since the first night we noticed that the master bedroom was hot no matter how we try to adjust the temperature. The next morning we went to the reception and they told us we can’t change your room but will try to fix it. It was not fixed but they brought a portable Ac unit, the next night we asked for another one. One night before our departure we saw Ms. Helen and she offered to change our room but we told her we are checking out the next morning so there is no time for the late change. She was kind enough to give the girls small gifts, ice cream, and escort us to our cars.
- 593delp (10/5): Yeah wow… just wow. - First time at a ritz, but wow how good can you get!! Everything you expect of a 5 star just even better. Lovely building, rooms, and particularly the staff.
- fungnet (8/5): First Time to RC Shanghai - The hotel impresses with its elegant lobby and well-maintained wellness facilities—particularly the swimming pool and sauna, which are both stunning and meticulously cared for. These elements contribute to a luxurious atmosphere and set high expectations for the rest of the stay. However, several aspects fell short of that initial promise. While I didn’t expect a suite upgrade, I was disappointed not to be assigned a Skyline View room, and the absence of turn-down service was noticeable. These small touches matter, especially under the Marriott Stars programme, which is designed to enhance the guest experience. Breakfast on the day of check-out at Portman restaurant was unfortunately marred by repeated questioning from staff regarding the takeaway entitlement. Although the programme includes two breakfast sets, the persistent inquiries—both at the entrance and during the meal—created an uncomfortable atmosphere that made the experience feel rushed and far less enjoyable than it should have been. The $100 credit, while a welcome inclusion, was surprisingly limited in scope. It could only be used at two dining venues with restricted menu options. On a more positive note, the staff were genuinely kind and attentive. Overall, while the stay had its drawbacks, the combination of excellent facilities and warm service makes it a reasonably worthwhile experience. With clearer communication and more consistent execution of programme benefits, the hotel could truly deliver on its premium promise.
- Pradeepkerai (10/5): Good stay - From check in to check out, the staff were super super friendly. Breakfast is good. Could do with a few more vegetarian options. The room is spacious. Bathroom is also spacious and has diptique amenities. I personally didn’t like the fragrance of these amenities. I wish they could have a choice of another fragrance and could be replaced during my stay. There are good shopping options nearby. Shanghai metro line 2 is also a 7-8 minute walk away. There are a number of restaurants within the area which is very convenient.
- ninoy344 (10/5): Thoughtful Service and Well-Maintained Comfort - My recent stay at The Portman Ritz-Carlton, Shanghai was truly enjoyable. Although the hotel has been open for some years, it remains exceptionally well-maintained, and the level of service continues to reflect the brand’s consistently high standards — truly impressive. I would especially like to thank Lily Zhang from the Guest Recognition team. From assisting me during the wait for check-in, to customizing my room key, and thoughtfully checking in on my room preferences, her attention to detail and warm care made me feel genuinely welcomed. I truly appreciated it and look forward to returning in the future.
- thomassiva (10/5): - We went to the terrace and it was wonderful. Great view and Amika was wonderful in serving us. Even though we had WeChat payment issues.
- alexlB3042VI (10/5): - The location is really convenient, their staff is really welcoming. We ran into Lily in the hallway and she was super helpful with the custom made keycards! They turned out to be super cute and made our trip so much more memorable. Thank you so much Lily!
- Minghui (8/5): Great location - Nice grand hotel, even it’s a bit dated, but very well maintained. Rooms are good size in this location, but the view from our rooms are not great. Breakfast is good, not outstanding though. Staffs are ok, only if you ask something, they will talk to you.
- 312russellf (8/5): My Stay at the Portman Ritz Carlton - I would like to thank several people for making my stay here memorable. The Lounge staff are amazing there’s Kevin, Lisa, Matthew, CiCi, Celine, Sylvia, Yoki, Yulia. My go to ladies that are always helpful are Tina, Ruby and the manager Aileen without their help my stay would not be as nice so thank you.
- Verified traveler (10/5): - always stay here when in shanghai - never disappointed
- 665yongy (10/5): best service - The service was excellent. Everyone greeted me warmly, especially Yuki from the Guest Recognition Department. Every time I came back in the evening, I would chat with her for a while. She also brought me fruits, making me feel at home. Thank you so much!
- Flyer18225098210 (10/5): Amazing hotel - I had an amazing stay at this hotel! The room was spotlessly clean and well-maintained, with a plush bed that ensured a restful night’s sleep. The staff Michael helps a lot, staff overall incredibly friendly and attentive, offering excellent service from check-in to check-out. The breakfast buffet impressed me with its wide variety of both Western and Chinese dishes. Plus, the hotel’s central location made getting around a breeze. Great value for money—I’d highly recommend it for business trips or vacations!
- youjiah2025 (10/5): Thoughtful Service and Perfect Cocktails in the Heart of Shanghai - I recently stayed at the Portman Ritz-Carlton Shanghai and was truly impressed by the attentive and thoughtful service throughout my visit. The Club Lounge team deserves special recognition for their warm hospitality. Eileen, in particular, stood out with her exceptional professionalism and genuine care, making each visit to the lounge a pleasure. I also want to compliment Kevin for crafting outstanding cocktails during my stay — a real highlight of the evening.
- AMIE (10/5): - Beautiful hotel with exceptional service and excellent staff
- LUTFU (10/5): - Location
- 468weih (10/5): wonderful days - If you come to Shanghai, you will never be disappointed. If you come to The Ritz-Carlton, you will surely be touched. When I met the kind and beautiful Keimi at the front desk, I received the best care and felt the warmth as if I were at home! Let me relive this friendship every time I come to Shanghai. Thank you for the encounter!
- Rebecca (10/5): - The service was outstanding. Great location, rooms, F&B on a high level. I would definitely recommend this hotel.
- 628kingc (10/5): Lovely Grand Hotel - Lovely grand hotel centrally located in the city. One of the older hotels, but the rooms are well maintained (only minor negative are the relatively small shower stalls). What elevates it from other luxury hotels is the lovely Club Lounge with 5 full meal presentations daily (you won’t even need to consider dining outside - although you should check out the various dining options if new to Shanghai). Ritz-Carlton Club Lounges worldwide (at least the ones I’ve had the pleasure of visiting) are truly impressive and worth the upgrade. Shout out to the great Club Lounge team including Tina, Kevin, Lisa, Ruby etc for their excellent service.
- lilP4596WD (10/5): Prefect - Just had an amazing stay at The Portman Ritz-Carlton Shanghai with my girlfriend! The service was top-notch—every staff member went the extra mile to make us feel welcome. The decor is stunning, so luxurious and elegant. Special shoutout to Yuki from Guest Recognition! She was incredibly attentive and even told us about the custom room key service. Now we have a unique keepsake with our names on it. Made our trip extra special!
- stephaniechunc (10/5): Terrace 8 - Had a wonderful time at Terrace 8 with our group of friends! Stunning view across the Terrace soaking in the deep house beats. A perfect gateway for the weekends or even in the bright day light! Kudos to Scofield and Scarlett from the sales and marketing team for their attentiveness. Must go if you’re in town!
- mandian2025 (10/5): Excellent service, Nice food, wonderful Terrance Night! - Last week, I made an appointment with three or five friends for the terrace of Riz, just before the start of the plum rain season. With the cool breeze blowing, Riz's special - crafted wines and delicious foods made the experience simply perfect. Vanessa Xu from the Marketing Communications Department provided excellent service during the reservation and the meal. I have always thought that Riz is a hotel with an excellent location, top - notch facilities, and great service. In particular, Vanessa's service was meticulous and thoughtful, exceeding expectations! I sincerely recommend that Riz's terrace offers the most beautiful urban night view of Shanghai. Accompanied by delicious food and wine, it is an excellent experience for a night gathering!
- Vincent Michael (10/5): - Everything superior quality
- Beiqi (10/5): - My stay at Portman was perfect! Besides its excellent location and elegant decor, the staff was incredibly lovely and cordial. Their hospitality and courtesy were superb. I would like to give my special thanks to Helen who patiently helped me solve my issues and accommodated my requests. With utmost kindness, she continuously ensured that my 8-day stay at Portman was joyful. She also updated me about the fast-changing nearby shopping malls, restaurants, and boutiques. My room was constantly crystal clean with pink roses and everything was perfectly placed. Therefore, I will definitely stay at Portman again when I come back to Shanghai next time.
- Robin (6/5): - Room was dated and smelled moldy.
- Diana (6/5): - This hotel is too old!
- keithmthokozisin (10/5): Lovely place - Great customer service. Blankets came in handy with the cold. Nice night lights.... beers were very cold and came flowing fast. Views of the surrounding buildings are ecstatic. Will definitely recommend more friends to visit this place..
- matteoo723 (10/5): The Ritz Carlton never dissapoints - My stay at the Portman RC was fantastic, thanks to the warm ambiance and friendly staff. The generous lunch buffet offered a diverse selection of dishes, and coffee was promptly delivered to my room. The serene gym and pool areas are well equipped and were perfect for relaxation. The hotel's central location in Jing'an made it easy for my transportation needs and evening outings. Special thanks to Jairo from Marketing for his outstanding support and dining
- ryandQ9119ZS (10/5): Incredible services - I have to say this Ritz-Carlton is amazing, I know that they provide personalized Room key services all the time, and this I want to get a special key, the staff whose name is Nina helped me to print key for approximately 2 hours to let me get a key which is perfect match with my requirements, she’s quite fantastic, I really appreciate her for giving me unbelievable experience
- jamiljuma (10/5): Excellent stay at Ritz Portman - My stay was wonderful. The warm and inviting ambiance created a perfect escape, complemented by friendly and helpful staff. A standout feature was the generous lunch buffet, offering a large variety of dishes, along with prompt coffee delivery to my room. The lovely gym and pool area provided a serene spot for relaxation. Additionally, the hotel's central location in Jing'an made it convenient for my appointments and evening explorations. Special thanks to Jairo from Marketing for his exceptional support and excellent dining suggestions!
- Verified traveler (10/5): - We had a wonderful stay at the Portman Ritz-Carlton. The location was convenient and all the staff were attentive to detail and very welcoming. The buffet selection was wonderful and we were able to try something new every day of our week-long stay. We were travelling to celebrate a large birthday and the team very kindly arranged some room decorations and a lovely cake, thank you! We can't speak highly enough of our experience and will definitely be back.
- 792suny (10/5): Thoughtful service - Just wrapped up a business trip in Shanghai, and my stay at The Portman Ritz-Carlton was top-notch. Big shoutout to Yuki from Guest Recognition—her warm welcome made me feel right at home. She even went the extra mile by hailing a taxi for me. Little gestures like that really make a difference. Highly recommend this place!
- homseny (10/5): Service crew are very professional and friendly! - Location is very convenient,close to airport, shopping and good restaurants. Breakfast is deluxe! Room is large size And clean. Service is outstanding, in check in counter, elevator,, especially Nina and Grace gave us big help to communicate with airlines for air ticket and flight issues. We are deeply appreciate.
- Jacqueline (10/5): - Very nice staff. We are celebrating our 35th anniversary and they had our room decorated and with wine and cake. Thank you Portman Ritz Carlton for a wonderful vacation.
- OnAir63946434558 (10/5): Good waiter - This was my first stay at The Portman Ritz-Carlton, Shanghai. Upon entering the lobby, I was immediately greeted by staff who assisted with my luggage and guided me to the front desk for check-in. At the elevator, Grace warmly helped me with the buttons and proactively asked which floor I was heading to. Her friendly and efficient manner made me feel the hotel’s thoughtful service spirit from the very first moment I arrived, greatly enhancing my overall experience. Additionally, a customized room key was specially prepared for me, making me feel truly respected and valued. This kind of attentive and meticulous arrangement not only elevated the quality of my stay but also left a deep impression of the hotel team’s service philosophy.
- cheekuanl2025 (10/5): Nice experience - Thank you Matthew Tina Kevin Tracy for nice service and provide nice service in club. Nice food with nice views, even full of people but still nice vibe and ambience. Will recommend our friends and family to come and enjoy this nice experience
- John Oliver (10/5): - What a wonderful experience. Service was terrific, food was wonderful and Frank, the guest services manager, could not have been more helpful and an example of what the word “hospitality” means. Would definitely be my first choice.
- Freedom08955737860 (10/5): Heartfelt Gratitude for a Memorable Anniversary Stay - Dear The Portman Ritz-Carlton, Shanghai Team, My partner and I would like to extend our sincerest thanks for the exceptional experience during our recent stay (May 18-19, 2025) to celebrate our first anniversary. The surprise bottle of champagne you generously arranged for our special occasion truly elevated the celebration, transforming it into an unforgettable memory. Your attention to detail and thoughtfulness exemplified the Ritz-Carlton’s legendary hospitality. The gesture not only highlighted your commitment to personalized service but also added a touch of magic to our milestone. From the elegantly presented champagne to the warm smiles of your staff, (especially your staff SALLY, she's so lovely btw) every element reflected excellence. Thank you for making our love story even more radiant. We will cherish this experience and look forward to returning for future celebrations. With warm regards, TAO YU
- Lan (10/5): - Love the services there: very hospitable and helpful. East access to everywhere. Will go back again
- Lorraine (10/5): - As always just perfect, they looked after my daughters amazingly
- Chukyum (10/5): - Overall a very satisfactory stay , friendly staff with good service, and the property is well located
- Ding (8/5): - En
- Chukyum (10/5): - Loky greeted us upon check in, and extended great courtesy and hospitality. A very good check in experience, and the hotel is well located
- HueiChun (10/5): - The staff were extremely helpful and polite. The location is convenient for sightseeing, shopping.
- helen (10/5): - like
- Ying Hua (10/5): - The classic American hotel provides best customer service in Shanghai. The location of the hotel is also brilliant. I really enjoyed my stay.
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