The Ritz-Carlton, Kuala Lumpur

Location: 168 Jalan Imbi, Kuala Lumpur, my

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Clubhouse
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Sauna
• Massage services
• Packed lunches
• Non-smoking throughout
• Private check-in/check-out
• Concierge service
• Wheelchair accessible
• Kid meals
• Lower bathroom sink
• Emergency cord in bathroom
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Supervised childcare/activities
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Self parking (surcharge)
• Fitness facilities (surcharge)
• Internet access
• Games
• Housekeeping on request
• Concerts/live shows
• Clubhouse
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Garage
• Health or beauty spa nearby
• Swimming nearby
• Bicycle-friendly property
• Bulk dispenser for toiletries

Rooms Available

• Suite, 1 Double Bed

  1 Double Bed

  2277 sq feet, located on the top floor

  
  

  Layout - 3 bedrooms, dining area, and sitting area

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 55-inch LCD TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Premium bedding, turndown service, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Laptop workspace, safe, and phone; cribs (free) available on request

  Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping

  Accessibility - Grab bar in bathtub

  Eco-friendly - Energy-saving switches and recycling bin

  Need to Know - Housekeeping on request

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Private bathroom
  • Slippers
  • Satellite channels
  • Kitchen
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Bidet
  • Dining table
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Room service (24 hours)
  • Premium bedding
  • Separate sitting area
  • Turndown service
  • In-room massage available
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Bathtub grab bar
  • Visual fire alarm
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Location - top floor
  • Change of bed sheets (on request)
  • Desk chair
  • Energy-saving switches

• Suite, 1 Double Bed

  1 Double Bed

  1886 sq feet, located on the top floor

  
  

  Layout - Dining area and sitting area

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 55-inch LCD TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Premium bedding, turndown service, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Laptop workspace, safe, and phone; cribs (free) available on request

  Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping

  Accessibility - Grab bar in bathtub

  Eco-friendly - Energy-saving switches and recycling bin

  Need to Know - Housekeeping on request

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Private bathroom
  • Slippers
  • Satellite channels
  • Kitchen
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Bidet
  • Dining table
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Room service (24 hours)
  • Premium bedding
  • Separate sitting area
  • Turndown service
  • In-room massage available
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Bathtub grab bar
  • Visual fire alarm
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Location - top floor
  • Change of bed sheets (on request)
  • Desk chair
  • Energy-saving switches

• Club Executive Deluxe King

  This spacious club executive deluxe room features executive club lounge access. The room features 24-hour butler service and is exclusive to The Ritz-Carlton Club Lounge access.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Deluxe King Room

  This air-conditioned deluxe room features a seating area fitted with a TV, sofa and a desk. The bathroom includes shower facilities, a hairdryer and free toiletries.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Executive Deluxe King Room

  This larger air-conditioned executive deluxe room opens up to views of the city and the swimming pool. The seating area is fitted with a TV, sofa and a desk. The private bathroom includes shower facilities, a hairdryer and free toiletries.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Two-Bedroom Suite

  Offering skyline views of Kuala Lumpur, this two-bedroom suite features a separate living room fitted with a sofa and armchairs. There is a dining area. A flat-screen high definition TV, spacious work desk and study is provided. The private bathroom includes a bathtub, separate shower facilities, a hairdryer and free toiletries.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Dressing room
  • Slippers
  • Kitchen
  • Additional toilet
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Junior Suite

  This spacious air-conditioned junior suite has a separate living room fitted with a flat-screen TV, sofa and a desk. The private bathroom includes a separate bathtub, shower facilities, a hairdryer and free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Additional toilet
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Deluxe Twin Room

  This air-conditioned deluxe room features a seating area fitted with a TV, sofa and a desk. The bathroom includes shower facilities, a hairdryer and free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Executive Deluxe Twin Room

  The spacious twin room offers air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. The twin room features carpeted floors, a seating area with a flat-screen TV, a mini-bar, a tea and coffee maker, as well as a wardrobe. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Executive Deluxe Large Twin Room - Club Level

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

• Three-Bedroom Suite

  This spacious three-bedroom suite features a separate living room fitted with a sofa and armchairs. It includes a fully equipped kitchen, a dining area, a flat-screen high definition TV, spacious work desk and a study room. The private bathroom includes a bathtub, separate shower facilities, a hairdryer and free toiletries.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Dressing room
  • Slippers
  • Kitchen
  • Additional toilet
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Club Suite

  This spacious club suite has a separate living room and executive club lounge access. The suite features 24-hour butler service and is exclusive to The Ritz-Carlton Club Lounge access.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Additional toilet
  • Sofa
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

Guest Reviews

• Anisa Hamsani (9/5): - The size of the suite is huge The TVs need to be upgraded and add more movie channels
• Khaleel (10/5): - It is comfortable and luxury hotel...in my next trip whether for personal or business requirement I will stay for sure at the Ritz Carlton Nothing
• TETSUYA (9/5): 最高！ - 子供とプールで遊べたこと。 部屋がとても広かったこと。 子供の入るプールが深い。
• Siu Ling (4/5): 酒店前台職員不專業，工作慢。餐廳職員不專業，食物水準差評。 - 住宿位置在市中心，地點方便。餐廳早餐極差，沒有專業態度，食物沒有特色，味道差，而且廚子人手不足，一人要做四個崗位，餐廳不整潔，只有包餅可以接受。 房間整潔，但係浴室花灑出水弱，須要改善，另外升降機內燈光暗，年長客人看不清樓層號碼。 前枱職員不專業，我的訂單號是訂兩間房，她查記錄回覆我只有一間房，所以只為我預備一間房，擾攘一番，前枱職員才去請示上級查詢，才確認我是訂兩個房間的，要再安排另一房間给我。
• Dilara (1/5): Ne mérite pas 5 étoiles. - Le personnel du restaurant et les voituriers. L’emplacement de l’hôtel. Les chambres sont très anciennes et méritent un rafraîchissement. La qualité est bien en dessous des autres 5 étoiles de Kuala Lumpur. La literie est de qualité médiocre. Et l’insonorisation est à refaire. Impossible de fermer l’œil de la nuit, on entend TOUS les bruits extérieurs et intérieures malgré que nous étions au 7eme étage. Beaucoup d’espace commun qui ne servent à rien et qui sont vides. Des étages entiers de salons à répétition vides. Nous avons appelés de dizaine de fois la réception mais personne ne répondait au téléphone. Nous avons dû nous déplacer et il n’y avait personne pendant un long moment donc nous sommes repartis. La piscine est déplorable comparé aux autres établissements aux alentours.
• Cowan (10/5): -
• Hoi (9/5): -
• Sarah (9/5): Great location, breakfasts and pool. - Very clean large rooms, staff were very professional and friendly and the breakfast options were fabulous. In room coffee facilities are a bit ‘budget’ - no fresh milk in fridge instead were crema sachets.
• Marietta (9/5): Es war sehr schön, es hat mich sehr gefreut! - Ein bemerkenswertes riesiges Hotel Hab mich mehrmals verlaufen
• 秀慧 (10/5): 伍吉免登首選住宿 - 二樓的早餐 客房的空間 電梯無須等侯 禮賓有禮 完全沒有
• Yuto (8/5): お手頃価格で高級ホテルに泊まる分にはいいかも - 安くお手頃価格でとても広い部屋に泊まることができた。朝食も良かった。近くにたくさんのショッピングできる場所があり、立地はとても良かった。 部屋がとてもタバコ臭く辛かった。
• Salman (9/5): -
• Jasmine (9/5): - Everything was exceptionally good
• Tan (9/5): -
• yuko (9/5): また来たい - 設備良かった。 ジャグジーやプールが快適だった。 お部屋もキレイでひろかった。 朝ごはんは普通だった。grabが来にくい場所だった。
• Sarah (8/5): Overall, a lovely hotel with amazing staff. - The staff were great. Breakfast was great. I ordered room service for my children on the first night and the items we ordered were not pleasant.
• salif (10/5): Nous avons hâte de revenir à Kuala Lumpur pour y séjourner à nouveau. - Nous ne savons même pas par où commencer : dès notre arrivée, le personnel nous a accueillis comme il se doit. Nous avions réservé une suite deux chambres de 175 m², tout simplement incroyable, avec une petite attention à notre arrivée. Nous n’avions encore jamais constaté un sens du service aussi poussé. Nous avons même pu bénéficier d’un check-out à 14h, alors que nous n’avions pas réservé via leur site, tout en étant membres GOLD. Que dire du petit déjeuner, si ce n’est qu’il est exceptionnel, tant par le choix que par la qualité des produits. La salle de sport est également très bien équipée. RAS
• Sonam (8/5): -
• Gajoo (8/5): -
• AKITO (10/5): -
• Peter (9/5): It is a short yet satisfying stay - The property is clean and luxurious Nothing
• Pei Chen (10/5): -
• Kayte (9/5): Memorable moments that we will cherish. - The breakfast options were fantastic, absolutely something for everyone. The location was accessible to everywhere and a good base. The swimming pool was out of service which was a little disappointing for my children. It would have been great if we were informed earlier so that we could have planned around this.
• Omar sai (10/5): Nice - Warm welcome and bright smiles of the front door Nothing
• KATO (10/5): -
• SBP (10/5): Brilliant hotel that values their customers!!! - Getting spoiled with sweet treats in our room for the duration of the stay The politeness & willingness to assist by the luggage porters, reception & the rest of the staff.
• Jamie (8/5): -
• Oumar Tatam (9/5): -
• sarah (10/5): excellent stay - very spacious and wonderful staff. alwas stay here whenever i'm in KL.
• Abdul Razak Bin (5/5): Didn’t meet my expectations. - None. No washer dryer. Old facilities. The food ordered was quite distasteful. TV channels are old and limited.
• Christine (3/5): - Location was nice I need an invoice of my stay, but the front desk refused to issue it to me because they said I made my payment on booking.com. I told them even I reached out to booking, it will ask me to contact the hotel for the invoice. I don’t get it why they refused to give it to me because obviously I paid for the stay. It was absolutely horrible experience when I checked out. My problem with the invoice wasn’t solved either til now. In addition, the room was old and cleaning didn’t done well. I found somebody’s hair on the floor. I will not visit ritz ever again.
• Syed Mohamed Adnan (9/5): Exclusive retreat. - Privacy with fabulous room layout & finishings. Nothing
• Mo (10/5): excellent stay and perfect location - excellent location opposite the pavilion large shopping mall with excellent top quality restaurants and brand shopping. very clean hotel we stayed in the three bedroom apartment which was an excellent size very spacious nil
• Siek Chew (10/5): -
• 山元 (8/5): - パビリオンに近い
• Galvinjit (10/5): -
• Abdul (9/5): Central location, excellent staff - Very attentive and friendly staff. Room was spacious and very clean. Nothing
• Joey (4/5): Ritz Carlton is hit or miss. good luck! - great location Breakfast is boring even on the weekend.. food is below ritz carlton standard. room is fine... but poor maintenance some lights not work, mini bar only contain, water, pepsi, and a few beer perhap so tea i can't recall. phone not work until i request to switch out the phone (no phone anywhere outside the room. i need to go to the front desk to request to swap out the phone. the check out billing is questionable, cash paid item missing in invoice. credit not show in invoice
• H_Ahmed (9/5): - الفندق ممتاز الطاقم بشوش ومتعاون والموقع ممتاز جدا مقابل في بوكيت بيناتنغ ويوجد نفق داخلي يطلعك مباشر على الباب الرئيسي لمول بافيلون..مرافق الفندق ممتازة ويوجد مسبحين واحد للكبار(للامانة مساحته صغيرة ) والثاني للأطفال (مساحته مناسبة) ويوجد سبا منفصل (واحد للسيدات والاخر للرجال) السبا يحتوي على جاكوزي وساونا وحمام بخار .. اخذت انا وعائلة (5بالغين) الجناح التنفيذي المساحة كانت واسعة وفي صالة لاجتماع العائلة وطاولة طعام ومطبخ صغير ..صراحة كان ممتاز جدا ..صار معاية موقف واحتجت امدد يوم حجز زيادة وكانوا متعاونين جدا رغم اني بلغتهم في وقت متأخر وهذا الموقف عزز الانطباع الجيد عن الفندق انصح الجميع فيه.. الف شكر ريتز كارلتون كل شي ممتاز بإستثناء الفطور لايوجد خيارات متنوعة خاصة للعوائل
• Sumiya (6/5): -
• Colette (10/5): Perfect - Loved the Ritz, central location It’s beautiful style and facilities plus it’s friendly attentive staff. Masaman the waiter in Club Lounge made it extra special
• Sayumi (5/5): - スタッフは困ってるとすぐに対応してくれる点。 施設が古く、部屋も古さが目立った。部屋に下水のような匂いが充満していた。対応はしてくれたけど、施設の古さと臭いで、こらなら別のホテルにすれば良かったと後悔した。
• Andrei (10/5): - The Ritz-Carlton, Kuala Lumpur is a great choice if you want to be right in the middle of everything — the location is honestly hard to beat. Shops, restaurants, all within easy reach. On top of that, the service is exactly what you’d expect: attentive, polished, and consistently high-level without feeling forced. Everything just runs smoothly, which makes the whole stay feel effortless.
• 晶也 (10/5): 滞在しやすい - サービスと快適な部屋 ありません。
• Lorraine (9/5): -
• SHOTA (3/5): - 設備が古い。
• YUJI (10/5): 最高のサービスに触れた - スタッフが親切で非常に気の利いたサービスをご提供頂き感謝致します。 特に無し
• Leonid (10/5): -
• Raymond Auburn (10/5): -
• ZAMAN (7/5): - Friendliness of staff. Breakfast was uncooked on every visit I made. Food not replenished in buffet. Coffee machines not working and frequently breaking down.. Not enough variety for people with allergies. Waiting staff miserable.
• Robyn (10/5): -
• R R W (10/5): - The location of the Ritz-Carlton Kuala Lumpur is absolutely perfect , right in the heart of the city, making it super convenient to access shopping, dining, and attractions. The room was clean, spacious, and very comfortable, offering a luxurious stay. The staff were attentive, professional, and friendly, making me feel very welcome throughout my stay. Overall, an excellent experience that I would highly recommend! I stayed at the hotel during my birthday,I was a little surprised that there was no acknowledgment or small gesture from the staff to mark the occasion. It would have made the experience even more special. Overall, I appreciate the service, but this is a suggestion for improvement
• Shree (10/5): - Great service and staff, especially Julia at the Front Desk.Good selection at breakfast. Spa was great too. Nothing really
• Rashidah (9/5): A wonderful escape in the heart of the city - The room - very luxurious! Everything was good
• Bern_hard (8/5): Super Lage umd die Stadt zu entdecken. - Die Lage ist top, sobald man die Gänge zu den Einkaufszentren entdeckt hat. Sehr grosse Zimmer. Leider war ein Pool in Renovation und der verbleibende war nicht wirklich attraktiv. Zwar wurde eine Alternative in einem angrenzenden Hotel geboten, welche wir jedoch aus Zeitgründen nicht genutzt haben. Bei den Fugenarbeiten im Bad fehlt ein wenig die Liebe für das Detail.
• Mahmood Ali (7/5): -
• YAN (1/5): オーバーブックにより、フライトに乗れず無料キャンセルを相談したが、まったく余地もなく、一発却下された。とても5つ星ホテルとは思えない対応でした。二度とリッツを利用しません。 -
• Honami (10/5): -
• Beni (5/5): Miserable experience all around and werry sorry to offend some good people who are working there - We came to K L from Singapore and after spending few days in marvellous millennia ritz Carlton in Singapore it’s a starkly different hotel and absolutely old and terribly tired in all the way it can be said. What a different what a disappointment I wish I never have booked it Absolutely horrible coffe offering in the breakfast terrible food selection on the buffet it’s a really bad experience and terrible damage for the. Brand of the ritz Carlton
• Mikiko (8/5): -
• N (9/5): -
• Kelly (1/5): - Didn’t sleep for the duration of the stay due to motorbikes revving outside & traffic noise Traffic sounds
• Peter (10/5): Perfect city spot for an intimate get together. - The two bedroom suite was the perfect setting for an intimate CNY prelude get together with friends. The full size kitchen was a bonus, along with the study meant space was not an issue. Staff were helpful with the set up providing extra cutlery and tablewares for the evening soiree. A bit dated but well maintained.
• lowennah968 (10/5): Great location, fabulous hotel and stay 🤩 - My partner and I recently travelled from London to Kuala Lumpur ahead of island hopping to Koh Lipe and Langkawi. Staying at the Ritz Carlton in KL was the prefect start to our trip providing us with luxury accommodation in the heart of Bukit Bintang. Unfortunately my partner was unwell for a couple of days during our visit and I felt safe and comfortable venturing out solo exploring such places as the KLCC where the Petronas towers are situated and the Eco park canopy walk. The hotel is connected to the shopping mall perfect for keeping in the cool during the hottest times of the day! The location is great for visiting all the greats Kuala Lumpur has to offer either by foot or metro. The staff at The Ritz Carlton were incredibly helpful and efficient and the breakfast was delicious. I highly recommend this hotel! ⭐ ⭐ ⭐⭐⭐
• 403tierrat (10/5): Great First Malaysia Visit - Masu assisted us during our stay and made our first visit to Malaysia very enjoyable. We will be back! The hotel is pristine and staffed adequately.
• Tomohito (8/5): -
• SzuYun (10/5): -
• 306CEW (8/5): Okay but… - The location is central and convenient. The rooms were well appointed. The staff were friendly and accommodating. However, the food was not good and the pace and efficiency of the servicing staff at the restaurant was not spectacular. Also, there seemed to be a lot of wasted space in the hotel. Which I realize is a weird thing to say in a review but the entire hotel was just feeling tired…It could do with a refresh. Though it was clean it was not to the standard I expected from Ritz-Carlton.
• lawrenceb513 (6/5): Not good anymore - Have stayed in the appartments for many years now. Not cheap but now this place is really bad. We have had white ants. Leaky dishwasher no hot water and the steam bath in spa is really bad. Also the pool is closed for maintenance this may be my last time here
• Jonathan (9/5): -
• Dr. Nithia Kumar (9/5): - Staff excellent named Julia. Breakfast was good. In total great experience. The pillows were too soft for me.
• Richard (8/5): Excellent, aside from the pool issue. - Room was luxurious and spacious. Hotel pool facilities let the property down, one of the two pools was closed for maintenance and the other was shaded and not inviting at all. The hotel staff did offer the opportunity to use the neighbouring J W Marriott pool which was better, but not something you'd expect to have to do at a Ritz-Carlton.
• Tariq (10/5): It’s amazing - Location Very clean
• Eduardo (7/5): -
• Tsuyoshi (10/5): -
• Hyati (10/5): -
• Shirinbay (5/5): -
• Urakawa (9/5): -
• Shane and Rachel (10/5): -
• takashi (4/5): -
• bryanvincel (10/5): Awesome - Thank you Masum B for the warm welcome and asssisting me and my wife when we arrived.😊
• Huey Shing (9/5): Great experience. Will stay there again. - Excellent hospitality. Room was great - clean and spacious. Booked thru booking dot com - sent messages but did not receive any response. However the counter staff made up for everything in person.
• Andrei Cosmin (10/5): - Design was amazing, clean rooms and confortable. Staff was very friendly.
• xiao (9/5): 稳，舒心。 - 早餐非常好，70多马币 nett. 无论是否是酒店客人都一样价钱，孩子半价。这个地点，这个级别的五星级酒店里，超值。价位本身也是超值。不是很新，但是老钱风，厚重，稳定，十分高档的感觉。整个服务团队突出一个“稳”字。全员情绪稳定，听得懂我们在讲什么。微笑但不谄媚，尽可能的解释以及帮忙。我在全球住过很多五星级酒店，这里的团队明显经过筛选，每天情绪稳定的上班。不只是做好分内的工作，每个人都好像一个老管家，跟我们融入一体。 电梯故障阶段显得应对方案不足。导致我们一个小时不能下楼，也没有提供解决方案，错过了跟朋友的最佳晚餐时间。套房的装潢，特别是厨房区域的瓷砖，还有电器能再新一些，会提高多一个档次，增加更好地体验。
• SIDDHANT (8/5): -
• Absalom (10/5): Staff were very welcoming, friendly and supportive especially my credit goes to Masum B was helpful - Breakfast was awesome and there was a variety of food to choose from The bed was a bit uncomfortable
• Chen (10/5): -
• TravelProHawaii (10/5): Outstanding Experience During my Stay in March, 2026! - I had an outstanding experience during my whole entire stay as a returning consumer at the Ritz Carlton Kuala Lumpur. Their entire leadership took the time to meet with me including their General Manager, Director of Rooms, Director of Sales, and their Club Lounge manager. As a platinum guest, your loyalty definitely matters to them and they know how to assign you a nice suite upgrade routinely. They are happy to connect you with familiar leaders on every visit and treat you like family. I would definitely recommend staying here if you like a peaceful and sophisticated atmosphere. They do focus a lot on the environmental safety for those consumers who focus on that and change the bed sheets every two days unless a guest request it to be done daily. I had no concerns during my stay.
• Suhail (10/5): -
• Yu (9/5): 素敵な経験でした - サービスが良かった気を遣って頂いた、特にベルマンの方。 私たちは日本人なのに中国語で挨拶されたこと
• Francisco (10/5): Excelente servicio y ubicación en Kuala Lumpur - El hotel está ubicado en una zona muy buena, muy cerca del mercado callejero de comida de Kuala Lumpur. Lo más destacable del alojamiento fue el personal: todos fueron extremadamente amables y atentos durante toda la estancia. En general todo estuvo muy bien. No hay nada negativo.
• Motoya (9/5): -
• Olga (5/5): - Месторасположение было хорошее Очень старый отель, запах, ковры и мебель в ужасном состояние, и завтрак к сожалению тоже не понравился
• K5110CHlr (10/5): Writing Kudos to the incredible team at The Ritz-Carlton. ⭐️ My sister-in-law and I recently went for a staycation, and - Kudos to the amazing staff at The Ritz-Carlton!
• Teodora (10/5): -
• siwik (9/5): -
• Kaho (10/5): -
• AngusPhua (10/5): Great Location, Service and Suite - Headed here for 2 nights at the 3-bedroom suite with 2 other friends. The suite was massive, with a big dining area, study, kitchen, living room, one master room and two other bedrooms. Each room had an ensuite, with the master room having a large bathtub. I think it can take up to 6-8 people. The location is amazing as the Grab vehicle need not head into the crowded Bukit Bintang Main Street but instead go by the back street near Dorsett. Check-in, concierge and lobby staff were always welcoming and nice; breakfast at level 1 was average compared to many other KL hotels. However, given that it was only for two days, it was still good. Overall, good place to be at for a short trip.
• Maya (10/5): -
• Frank (8/5): -

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