Tropicana World The Residence KLCC

Location: 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50450, Kuala Lumpur, MY

Star Rating: 3 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 12:00 PM

Instructions: There is no front desk at this property. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email with check-in instructions and lockbox information prior to arrival. Guests can access their accommodation through a private entrance. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete COVID-19 vaccination at least 21 days prior to check-in.

Amenities & Facilities

• Fitness facilities
• Express check-out
• Garden
• Express check-in/check-out
• Elevator
• Fitness facilities
• Express check-out
• Smoke-free property
• Express check-in
• Free self parking
• Shopping mall on site

Rooms Available

• Deluxe Apartment, 1 Bedroom

  1 King Bed and 1 Twin Sofa Bed

  710-sq-foot room with city views

  
  

  Layout - Bedroom, living room, and dining area

  Internet - Free WiFi

  Entertainment - 42-inch LED TV with Netflix and streaming services

  Food & Drink - Kitchenette with refrigerator, stovetop, oven, and cookware/dishware

  Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, slippers, and a hair dryer

  Practical - Washer/dryer, single sofa bed, and iron/ironing board

  Comfort - Air conditioning and heating

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Desk
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Oven
  • Stovetop
  • Sofa bed
  • Shampoo
  • Wheelchair accessible
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Pillowtop mattress
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Soap
  • Laundry detergent
  • Laptop-friendly workspace

• Signature Apartment, 1 Bedroom

  1 King Bed and 1 Twin Sofa Bed

  710-sq-foot room with city views

  
  

  Layout - Bedroom, living room, and dining area

  Internet - Free WiFi

  Entertainment - 42-inch LED TV with Netflix and streaming services

  Food & Drink - Kitchenette with refrigerator, stovetop, oven, and cookware/dishware

  Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, slippers, and a hair dryer

  Practical - Washer/dryer, single sofa bed, and iron/ironing board

  Comfort - Air conditioning and heating

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Desk
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Oven
  • Stovetop
  • Sofa bed
  • Shampoo
  • Wheelchair accessible
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Pillowtop mattress
  • Room and bed type depend on availability check-in
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Soap
  • Laundry detergent
  • Laptop-friendly workspace

Guest Reviews

• beepbeept2020 (2/5): APPALLING SERVICE, NOT WESTERNISED, BUT GOOD VIEWS - Our Experience as follows for our week stay: Before getting to the hotel we where told to message them on Watsapp before we arrive which we did. We struggled to find our checkin delegate upon arriving there at there designated planned spot being in the lobby area. We then had to ask security for help as they where not there. When whats apping the owner / manager he said find my staff, where I replied what is their name?We finally found him (it would be beneficial that we were told that the people / staff are wearing a uniform stating another business name). He said to us ‘follow’. We had no idea where he was trying to take us. He pressed the lift up to level 25 and then walk off only to find that he never activated the lift for level 25. We then had to try and get him to take us to level 25. We then found out level 25 in one of the other apartments was for there checkin area. We then dropped off our bags and then returned after 2.30pm. When we returned to there apartment office, the other staff were belching, coffing up flem (from the chinese owner or manager), carrying on, lounging around on the couch, whist the older chinese (owner I think was fast asleep) and playing on there phones which is completely unprofessional and disgusting behaviour. The team do not welcome you at all, they are aggressive, negative and do not care about you, just want your money and get you to occupy the apartment. After paying our deposit and showing our passport, we then were given our key card and sent on our way to the apartment. Getting into the apartment is a hassle as they get you to scan your card then try and enter your security long pin number into the door. Our front Door needed new batteries and asking multiple times it took them hours to fix this issue, finally after the third day and after requesting once again they came to the door and said we’ve been very busy. The communication with the team is hopeless, there is no communication. Upon arriving in the apartment it was not really clean with smear marks on the mirrors, mould in the bathroom, thick dust everywhere and the glass dining table had finger prints and water marks everywhere. You can also hear all the noise coming from the common area hallways and the west is where everyone doesn’t have the eticacy to pickup there chairs in their apartments which causes the furniture to make extreme noises on our ceiling. This was happening every night until 1am each morning. Air Conditioning issues: The Air Conditioning Filter really does need cleaning out as my partner struggle to breath with the miasma issues emanating coming from the air conditioner and to resolve this issue he had to hold his both hands closed up against his mouth all night to elevate the issue. Servicing: We asked on the second day when will the room be cleaned as we need toilet paper and amenities, we were told harshly the next day. The next day came and went so we thought maybe on our fourth and last day the room would be serviced. Note I previously advised that we would be checking out around 145am on the final day and would need sleep before our hotel departure, therefore expecting our room would be clean and serviced upon our return around 3pm, it was not… We contacted the guest services and manager stating the room would now be cleaned at 6pm, I stated no it wont be as you know I’m sleeping for my early departure. Positives: Close to all the tourist spots such as Petronus Towers so location is great Easy to get around by foot or by car Rooms are large and spacious Rooms are self contained Fantastic Views of Petronus Towers and view of other skyline. Negatives: Staff Attitudes are disgraceful and unprofessional Staff are rude, selfish and live like slobs Apartment is dirty. They even said after 3 days it will get cleaned then on the third day they forgot about our cleaning and told us they can then do it at 4pm which we had to go to bed before then as we had a flight to catch the following morning at 5am. Noisy hallways and neighbours From our experience I give Tropicana The Residences a 2 out of 10 star. For our first time to Kuala Lumpur it has put us off in coming back, especially for business. For the cost of the apartment per night I do not recommend staying there.
• danielbB4700FE (10/5): Cheap but super awesome - Very awesome rooms! Super spacious and nice view, very luxurious for its price! Its near from anywhere so you can either walk to station or use hailing services with cheap prices
• diegoardita (2/5): This accommodation not recommended - We recently stayed at this accommodation and had some issues with the cleanliness. The room had cockroaches, which seemed to be tolerated by the staff to the point where it appeared they might even be kept as pets. Unfortunately, the room also had a strong unpleasant smell. Additionally, we felt pressured by the staff to leave positive reviews on Agoda, threatening to withhold our deposit if we didn't comply. This took away from our overall experience and made us feel uncomfortable about the stay. Hopefully, the management will take steps to address these issues and improve the cleanliness and guest experience.
• Teleost (4/5): Not for us. - It looked great online, but then it got weird. This is not a hotel. It's more like an ABNB. There's no front desk. Instead you have to use WhatsApp to send a message and someone comes down to take you to an apartment on the 25th floor to check in. The guy doing the check-in was sketchy as. He did not come across as trustworthy and we had concerns about the safety of our luggage when we weren't in the room. We were only given a single key, meaning it wasn't possible for us to do anything separately. The apartment was OK. The washing machine/dryer was great. The broken power points and exposed wiring in the bedroom and bathroom were not. The view of the cemetery could be off-putting for some. There were no towels. We had to send a What'sApp message to request them. So much for being able to freshen up after a day's travel. It's supposed to be self contained, but you get a single pot and a saucepan. A dishwasher but no detergent. We'd booked for two stays. We cancelled the second and chose a reputable 5 star hotel instead which turned out to be cheaper and a better stay. Go back factor: Yeah, nah.
• 372batman (8/5): Great location , staff & cleanliness but need to improve on parking amenity - Love the location , service and staff. The staff is very receptive to let us have a late checkout. Area for improvement is to provide more parking for 2 bedroom and 3 bedroom apartments without a price. The management should be aware that there are local tourists who drive to the location and need parking spot. One discrepancy in our experience is agoda replies and states that 2 parking lots will be provided without a cost. Upon checking in, we were told that only one lot is provided for a 3 bedroom apartment. Another lot requires payment. This is the first inconvenience we faced. Another discrepancy is our room description in the agoda platform was based on the number of people we stated, a sofa bed will be provided but we were given a floor mattress instead.
• Pradana20 (10/5): nice and spacious apartment - clean apartments, good service, easy access, walking distance to twin towers. next to W hotel which is a hotel for executives. so it has it perks, in my case we stay next to Manchester United Football Club, so we met a lot of players and the tour bus.
• toithichmuasam (2/5): Disappointing Stay at Tropicana The Residence KLCC – May 1st Holiday 2025 - My family stayed at Tropicana The Residence KLCC during the public holiday weekend of May 1st, 2025, and unfortunately, our experience did not meet expectations. ✅ What we liked: The location is excellent – very central and just a few minutes’ walk from KLCC. It’s convenient for sightseeing, shopping, and dining. ❌ However, several issues made our stay quite unpleasant: 1. Our room had a view directly facing a cemetery, which was uncomfortable and definitely not something we expected or were informed about when booking. This should have been clearly stated in the room description to help guests make an informed decision. 2. Unprofessional luggage storage policy: When we arrived early and asked to store our luggage while waiting for check-in, we were told we had to pay 20 RM per bag. But then, a staff member suggested that if I opened my booking app and let them give themselves a 5-star review using my account, they would waive the luggage fee. I found this behavior dishonest and declined, choosing to pay the storage fee instead. 3. Dirty swimming pool: The pool water was murky, and we couldn’t see the bottom. After swimming, both of my children developed skin irritation. Although we stayed for 4 nights, they only swam once and refused to go again, even though they usually love swimming. This was very disappointing for us as a family. I’m sharing this review not to discredit the property, but to honestly inform future guests of the real experience. With its great location and reasonable price, this place has a lot of potential – but it urgently needs to improve service quality, amenities, and staff conduct to deliver a stay that meets guest expectations.
• Maryammm27 (10/5): Tropicana the residences - great stay - We had a great stay here. The place was clean, spacious, and exactly as described. There was a minor issue with one of the toilets, but the staff responded quickly and took care of it. Overall, a great experience—would definitely stay again.
• FarAway58369773964 (8/5): Good value, but pool closed during stay for maintenance - Good value for money . Rooms are very large with washing machine , fridge , freezer etc Check in super fast , shame pool was closed for maintenance for the week we where there, Very close to petronas towers, shopping mall over the rod about 500 metres
• Beryl27 (10/5): Great place to stay in central KL - This apartment was just perfect. It is so spacious and well equipped. The air conditioning was fantastic and it was very clean. It is in a great location and the views of Petronas twin towers is amazing. I would thoroughly recommend staying here.
• khaleejuae (8/5): One of the most worth it apartments for a vacation in KLCC - I scored a fantastic $200 USD discount on this apartment, bringing the price down from $400 USD. The apartment itself is quite nice, fully equipped with amenities like an electric stove, refrigerator, and even a washing machine. The room quality was good, and overall, I was very satisfied with the accommodation. However, the apartment lobby felt a bit uncomfortable due to its relatively small size and frequent crowds. One crucial point to note is that the room quality heavily depends on the specific room operator within Tropicana KLCC. I strongly recommend choosing an operator with good reviews and not just being swayed by cheap prices. By doing so, you can ensure a pleasant and satisfying stay.
• Sightsee48430579770 (10/5): Great value for money - We stayed 3 nights, had an amazing view of the Petronas Towers. Good facilities available, central to everything in KLCC. Apartments are self contained (ie no guest linen service). Manager super helpful. Would definitely stay here again.
• I7358EPmarkb (2/5): WORSE HOTEL SERVICE - Service is terrible as I was transferred 3 rooms in my 4 days stay. The way they handled the situation was a nightmare. I don't recommend this Hotel as it can hinder and ruin your vacation. Before booking a hotel for vacation better read this review
• L0ve2Travel002 (6/5): Ok for a short stay - Starting with the pros - fantastic location! Couldn’t get a better view. The washing machine and dryer was super handy. After checking in, the 2 bedroom apartment was not clean. The manager was very helpful and understanding and moved us to a new apartment within the hour. The 2nd apartment was facing the petronas towers which really was fantastic. The apartment was spacious and clean and has everything you need for a short stay. Now the cons, people are rude, security are rude, no such thing as common courtesy. I actually felt in the way. The pool area could do with a clean, the glass is dirty and such a shame with the view of the towers. My opinion is that we got what we paid for and in reality, it was good enough for a short stay.
• holdenute (2/5): Terrible service, Locked out of room - Booked via AirBNB, we were not given a key card for the elevator. After 2 days (of a 4 day stay) the security team refused to give us access to the elevator, so we were locked out of our room. We sat for 90 mins in a badly air conditioned lobby waiting for this to be sorted. The AirBnB provider basically sneaked us into the elevator, but then said that someone had to stay in the room at all times to work the elevator from floor 40 and if one of us went out we had to sneak back in with another resident. Completely ridiculous and unprofessional! We left and went to another hotel, but this put a sour taste on our vacation. Also. One of the showers did not run hot and the smoke alarms in the apartment were all disconnected and sitting on a shelf.
• David (10/5): - Excellent place to stay will stunning view of Petronas Towers. Could not find any channels on the tv but

Photos