Regency Miami Airport by Sonesta
Location: 1000 NW 42nd Ave, Miami, Florida, 33126, Miami, US
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Experience a delightful stay at Regency Miami Airport by Sonesta, where comfort meets convenience in the heart of Miami.
Recreational Oasis
Unwind by our sparkling outdoor pool or take in the breathtaking views from our garden terrace, perfect for relaxation after a day of exploring.
Dining Excellence
Savor delicious meals at L'Incontro and enjoy daily complimentary receptions, creating the ideal setting to mingle with fellow guests.
Modern Conveniences
Stay productive with a 24-hour business center and complimentary Wi-Fi throughout the hotel, ensuring you're connected whenever you need to be.
Immerse yourself in the vibrant city of Miami and book your stay at Regency Miami Airport by Sonesta today!
Important Information
- Pool access available from 6:00 AM to 10:00 PM.
- Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- A car is not required for transportation to and from this property.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Long-term parking (surcharge)
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Wheelchair accessible
- Fence around pool
- Elevator
- Free airport transportation
- ATM/banking
- Conference space
- Golfing nearby
- Breakfast available (surcharge)
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Pool umbrellas
- Wheelchair accessible parking
- Assistive listening devices available
- Braille or raised signage
- 24-hour business center
- Free reception
- Snack bar/deli
- Self parking (surcharge)
- Computer station
- Pool cabanas (surcharge)
- Pool sun loungers
- Long-term parking (surcharge)
- RV, bus, truck parking (surcharge)
- Beach towels
- Eco-friendly toiletries
- Casino nearby
- Health or beauty spa nearby
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Handrails in stairways
- Dog exercise area
- Coworking spaces
- Well-lit path to entrance
- Stair-free path to entrance
- Pool hoist on site
- Pool toys
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Junior Suite, 1 King Bed, Non Smoking, Balcony
1 King Bed
323-sq-foot soundproofed room with a balcony
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Free tea bags/instant coffee
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, double sofa bed, and iron/ironing board
Comfort - Climate-controlled air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Braille signage
Eco-friendly - Eco-friendly toiletries
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Braille signage
- Desk chair
-
Room, 1 King Bed, Non Smoking
1 King Bed
320-sq-foot soundproofed room with a balcony
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Free tea bags/instant coffee
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Braille signage
Eco-friendly - Eco-friendly toiletries
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Braille signage
- Desk chair
-
Room, 1 King Bed, Accessible, Non Smoking
1 King Bed
320 sq feet
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Free tea bags/instant coffee
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Roll-in shower
Eco-friendly - Eco-friendly toiletries
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Braille signage
- Shower grab bar
- Desk chair
-
Room, 2 Queen Beds, Non Smoking
2 Queen Beds
320-sq-foot soundproofed room with a balcony
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Free tea bags/instant coffee
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Braille signage
Eco-friendly - Eco-friendly toiletries
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Braille signage
- Desk chair
Guest Reviews
- Anna27-2 (4/5): Not recommended. - Hotel public areas are lovely. Rooms not great. We thought the bed had been slept in as the sheets and pillowcases looked used but it turns out that they don’t iron the sheets and they go on the bed crumpled. Not very encouraging. Very musty smell in room although room was clean. Toilet blocked from first flush. Toilet paper floating all day and not suctioning down and water rising to top of toilet bowl. Definitely not good. Worst part of all was that the staff were the rudest I’ve ever encountered in any hotel. Absolutely horrible and extremely uncaring. The only pleasant employee we encountered was the girl who was working in the bar at lunchtime Sunday 8th. She was a pleasure to deal with. We used the airport shuttle service. Again a very rude driver who dropped us all off at Miami airport arrivals rather than departures. As all escalators and elevators in that area were out of order it resulted in a major struggle to negotiate stairs with heavy cases. I understand that the condition of the elevators etc in another building is their responsibility but we used the shuttle to bring us to departures, not arrivals, and this did not happen. I would never use this hotel again and was very glad I was not staying the night there. I wouldn’t stay overnight there even if I got it for free!!! Avoid.
- H8790OPamberw (10/5): Great Experience - Very good experience! Free shuttle bus to and from airport. Very clean in the lobby and hotel rooms. I felt safe! 24 hour security. Nice pool! Food and bar. Convenient location ls near the hotel! First time in Miami and I loved it!!!!
- kieraw842 (10/5): Great - Everything was good , check went smooth .
- jacknS2081YJ (10/5): Clean, good value for money - The rooms were clean, the front desk team were helpful and the breakfast was more than adequate. Would definitely stay here again
- X7187RScelestec (8/5): They just need better communication with the shuttle and be on top of the people in charge of the breakfast. - Making a reservation was easy, immediately I received instructions where to find the shuttle stop at the airport and what to look for. The shuttle took a while to arrive, the driver was courteous, but went straight to the Sonesta hotel and drop everyone there, we were never asked which hotel we were going to. When I went to the counter the staff member politely informed me I was at the wrong place and gave me directions to the Regency hotel. I was with my 80 year old mom and luggage and we had to walk. Easy walk for me but not for her. Staff at the regency was fast and courteous, I mentioned the issue with the shuttle but I was ignored. The rooms are nice , clean, very quiet. I was very impressed of how well kept it is. In the morning we went to get breakfast, food was cold including the oatmeal, I brought it to their attention and later they turn on the food heaters. Coffee was cold too. Other than that our staying was very good. I will recommend it and book again with them.
- arielrV4566GF (10/5): Stunning. - Great service, very professional the staff and most important the amiability.
- karenpZ2090RA (10/5): Great Experience! - I was looking for a hotel not too expensive near by airport and this was the best option. They even offered a shuttle bus to the airport.
- 470tonyac (10/5): Good service and hospitality friendly staff - I had a good experience everything was good the staff was friendly in the hospitality was good
- kcQ3953WY (10/5): Highly recommended - It was outstanding. Wonderful customer service, clean, quite and great location. I highly recommend staying here.
- C1161TBjoet (6/5): Shuttle from airport can be inconvenient. - Careful with the free shuttle from the airport. I waited 2 hrs because the shuttle was full and it makes a run every 45 minutes. Very disappointing.
- bjanem2015 (8/5): Safe, comfortable, central location - Great location with both an airport shuttle and pickup by Key West bus tour. Friendly and helpful desk staff. Very clean room. Close to restaurants.
- TALLBIRD74 (2/5): Horrific needs demolishing. - This is not to be confused with the Sonesta next door. This is some old concrete and marble 70s hotel that should be knocked down. The shuttle is a joke and despite using the track my shuttle app which said it was 1 min away I waiting an hour. The. arrived at the hotel to see the queue out of the door to check in with one person on the desk. Staff do not give a damn. the rooms are dark and dingy with zircon and facilities from the 80s or the dollar tree. The pool does not look like that and had 3 loungers 2 were broken. I paid $100 dollars for 6 hours and spent 2 of them trying to get to the room, that was clean, the maids do a good job, but it is so old and worn with ripped and stained everything. Dark rooms, balconies with concrete dividers and no furniture. DO NOT USE this hotel, I have stayed at other airport hotels which are much better and cheaper. I would be very interested to see what an environmental health and safety inspector things about this hotel. AVOID!!!! The only people who were happy were the drunks around the pool.
- O8918OHluisa (10/5): Goos - Great place nice pool nice people good deal shuttle clean on time shuttle a little hard to find it on the way to hotel tho (took uber) didn't know exact time and calling didn't help
- Odyssey216019 (2/5): Unacceptable stay. - The room totally unacceptable. The TV was impossible to use....remote needed batteries but after getting those from front desk, difficult to access any channels and connection speed extremely slow. Shower temp was throttled down - water not hot, only "warm". Front desk said that is how they have set shower in accessible rooms for "safety" reasons. Room telephone non-operational call any of the pre-selected "buttons" (front desk, housekeeping, etc)..tried several times. - Always a "busy" signal - very unsafe for a senior in an accessible room. For issues or requests, needed to get dressed and go down to front desk. Would never stay here again.
- richardmV9940SK (10/5): Vacation - Clean, and comfortable establishment! Everything was exactly what we needed and the staff was helpful and pleasant. We would come back and stay here again!
- Curious49935029037 (10/5): Fantastic - Great hotel nice staff very friendly very clean and smells amazing also shuttles to and from airport the food was good and 10 out of 10
- mazenh555 (8/5): Conveniently next to airport and dining - We had to stay additional night in Miami due to flight cancellation. The receptionist was very friendly and helpful and got us a room quickly. Overall it's very clean and I think it's under renovation as i see areas that been painted recently. Room was spacious with a large screen tv, coffee maker, fridge and ironing board. Safe was old but functional. Bed was comfortable. The room felt little odd though as it's spacious but lacked furniture. Lot of empty spaces where a chair or sofas could be utilized.
- dtraveler818 (2/5): Avoid This Hotel — Misleading Shuttle, No Breakfast, Unhelpful Staff - Our Experience at Regency Miami Airport Hotel was extremely disappointing stay at this hotel. To start, we waited 45 minutes for the “free hotel shuttle,” only to find out that the property does not have its own shuttle. They share a shuttle with several other hotels, including all the Sonesta hotels. We ended up calling the hotel for help, but the front desk staff member had difficulty communicating in English and raised their voice at me instead of assisting. When we finally arrived, the front desk agent did not greet us at all—no “hello,” no acknowledgment—and the check-in process for just two rooms took over 20 minutes. Each time I asked if everything was okay with our reservation, the only response I got was “good,” without further explanation. Our rooms were located on the 4th floor, and the condition of both rooms shocked us. There was visible mold, the carpet was dirty and dusty, and the bathroom was in poor condition. The musty smell in the room was overwhelming. Our son’s room down the hall had the same issues. Be aware website photos are not updated at all. The next morning, my son and his girlfriend went down for the free breakfast that was included when I booked the rooms—but the hotel staff refused to honor it and told them they had to pay $27 USD per person. Be very cautious if you book this hotel expecting breakfast to be included. Take a screenshot of the listing, or better yet, avoid booking here entirely. Overall, the staff we encountered were unhelpful, rude, and had difficulty communicating, which made the entire experience even more frustrating. Sadly, I cannot recommend this hotel based on our stay.
- Daydream66379494310 (10/5): Finding a place to sleep - After my flight got delayed I went online and tried finding a hotel near the airport that had a good review. Turns out this was the only 1 of 3 to choose from that made sense. Review did not disappoint. This hotel is warm and cozy. From the front desk to the dinning area to the bar……I was greeted with warmth. Shout out to my bartender Leo. Made him choose a drink for me and he did not disappoint 👍🏾😆 Apologizes to my waitress but I can’t remember your name. She always greets you with a smile and she made sure I was good throughout my dining experience. Thank you miss petite 🤗 Food was good and my room was neat and clean. So thanks to the housekeeping team for doing a good job. Would definitely recommend staying here
- risto (4/5): Would not recommend - Put here by Virgin after flight was cancelled due to technical issues. Breakfast was poor , no replenishment, had to ask for eggs , coffee, juice , fruit . Freezing cold plates . Lukewarm food when it came. Receptionist was perplexed when I asked if there was any information on hotel,ie what time are meals served. No information available. Air con very noisy and clicks on and off all night . Would not recommend
- F1161PPcynthiab (2/5): I was scammed! - I originally posted to indicate my brief trip was nice and to give my Uber Driver 5 stars before finding out weeks after my stay I was sent a picture of a Starbucks cup indicating I left it in a Uber ride they provided (no date shown). This is a LIE!! I asked them to pull the cameras to review and they declined. I informed the manager Carlos that the young lady at the front desk who called the ride could verify I only had luggage, but that was denied. They don't have a Starbucks in the hotel and I was on the way to my cruise port that had plenty of food. Where did I get the Starbucks? The driver wanted 5 stars, I didn't book the trip so I gave the stars through my hotel review, but to falsely accuse me and wrongly charge me. I can only conclude that the hotel and driver are in on this to scam innocent people. I am beyond disappointed in this experience.
- F1161PPcynthiab (10/5): Enjoyable experience - I had a wonderful experience during my brief visit at the Regency Miami! The front desk staff was friendly and professional and went above and beyond to make sure everything was perfect. My Uber driver was also exceptional — truly one of the best I’ve had. Both the hotel and the driver definitely deserve 5 stars!
- Jaynet (10/5): - Last time i flew out to Miami Airport, they were remodeling and i know what floor i need to catch hotel shuttles. Staff every kind and answered my questions.
- Kyle (6/5): - Shower no hot water
- Tania (10/5): - For one night stay I have no complain at all everything was great, transportation, convenient and friendly options of restaurants
- Zandra (4/5): - Front desk staff was very rude
- EMMA (10/5): - Excelent
- Diana (8/5): - Hotel is nice. The rooms are nice. Shuttle was good. The first check in ladies were really good. They held our bags because we arrived early. When we came back later to check in the guy at the front desk was rude and not very nice or helpful. He’s been the only part we didn’t like. There is a supposed $20 fee that if not Liston on hotel.com that they will try and charge you when you check in. It’s fo the shuttle, internet, pool, and hotel services such as the business centre. It was not listed anywhere so sounds like a scam. Probably trying to keep their price down so people book and then surprise when they check in. They should just be honest at the beginning.
- YAFEI (8/5): - Airport shuttle is a plus, clean and safe place to stay near airport, only the shower was not as good as expected.
- Carl (2/5): - We stayed for four nights due to a travel mishap. We had several issues with our stay. 1. Our room was not cleaned on several days. When it was they did a nice job. 2. Front desk was not friendly and didn’t understand basic English. I tried to request two plastic forks and they ignored me. 3. No microwave anywhere. I’ve stayed at literally hundreds of hotels as I travel frequently for work and never have seen this. 4. Room temperature was either freezing or burning hot. There’s no way the thermostat was working. 5. Water temperature was also either freezing or scalding. Several occasions I couldn’t take a shower that was more that slightly above tap temperature. 6. They charge for parking. 7. The “gym” had a single treadmill which didn’t work and broken peloton. The dumbbells didn’t have common sizes like matching 25lbs. 8. They advertise a hot tub but there isn’t one. 9. They charge you to use the pool. I’m a very low maintenance traveler but this was easily the worst stay I’ve experienced.
- Ashlee (10/5): - Very clean. Nice staff
- Jody (10/5): - Beautiful, affordable, nice pool, bar and restaurant, bartenders super nice and would come out to pool to check on us. Shuttle service was quick and comfortable.
- Victoria (10/5): - Hotel and Airport shuttle staff excellent, however there is no set times for shuttle. You have to wait until one shows up at both airport and at the Hotel. We had an early departure. It would have been great to sleep an extra 30 minutes. Instead you have to come down early for a possible 20/40 minutes. Also message was sent about waiting for the White Van. Shuttle buses are yellow stripes, or black.
- Riyad (8/5): - Shuttle doesn't always run on time, this is my 6th time staying here in 2 years and unfortunately the room was an older one and smelt very musty. Other than that, the hotel is a great option.
- Folkert (6/5): - Rooms were smelly. Staff excellent, lobby and all nicely redone. Close to airport with perfect shuttle service
- Sami (10/5): - Whay any overnight passanger would expect Easy clean cinfu
- kimandkenb (10/5): Enjoyed my stay. Thanks so much! - Very nice, very clean, helpful staff and good food. Ask the bar tender to flip your beer! I highly recommend and when in town I'll stay with you again. Thanks so much!
- Venu (10/5): - Clean, great for airport stay over.
- Jose (10/5): - Check in was easy and the staff was friendly.
- ALAN R (10/5): - Another great stay. Always pleasantly surprised. Great value for the money.
- Tetiana (10/5): - Excellent hotel! Great location, close to the airport, welcoming staff, and a nice bar and restaurant for a pleasant stay.
- Robert (8/5): - Air conditioner in the room shuts off and on throughout the night and is noisy. We didn’t have a good sleep
- patrice (2/5): - They said shuttle to and from airport. The shuttle is for 2 hotels. I asked the driver to take me to my hotel but he took me to the hotel next door and told me to walkil down the sidewalk and into next lot. The Point is i had a long flight why not take me to my hotel with my luggage. I will never stay here again. He said welcome to Regency but it was the hotel next door
- Nathen R (10/5): - Very clean and comfortable beds
- Lisa (8/5): - We always enjoy the restaurants near by.
- Rolaundra (8/5): - You get what you pay for. Affordable
- Christopher (4/5): - Limited transportation, front desk was unwilling to assist while at airport
- Dean (8/5): - Clean rooms. Clean Hotel.Staff Friendly and helpful
- Leanna (4/5): - Shower water had no pressure and it felt like taking a shower with a few drops of rain. And it took forever to warm up. Parking was a rip off at $28 a day and Expedia didn’t disclose this. Property felt old and overall felt like a Days Inn. The bed was comfy though but I won’t be back again.
- Katheryn (8/5): - The hotel is very well located, close to dining, and the airport has shuttles, which is very convenient
- Paul (10/5): - Only thing I did not like is you have to pay to park in their lot. If you are staying there it should be free to park!
- Ted (8/5): - No hot water!
- Jeffrey (10/5): - Always clean | rooms big
- Ted (6/5): - My shower had no hot water!
- SAVATRI (4/5): - Was not what I expected
- Thelma (10/5): - Nice area and close to the airport
- Jayne (6/5): - There were 3 of us jn the room. They only had 2 towels & 1 wash cloth. We asked for more and were only given wash cloths. So 1 of us had to dry with wadh cloths.
- Lynn (6/5): - The check-in process was very long. There was a crowd and only one person working.😵💫
- Mercedes (10/5): - O definitely would stay here again.
- Tetiana (10/5): - Stayed here for the first time, pleasant impressions 👌
- Ticiana (10/5): Good location and comfortable. - Stay was great. The hotel is very nice and the staff is very helpful and kind. The only thing I didn't like is that it's cashless. That wasn't very convenient for me. Other than that, all was good
- Tiffany (4/5): - We arrived late in the evening after our canceled flight and it didn’t appear that the air conditioning was working in the lobby. It was very musty smelling, and upon arrival to our room on the second floor the door had gaps all the way around the border and the unconditioned hallway And dampness was leaking into our room. The floor of the room was very damp and the air conditioner on high did not take out any of the moisture.
- joelle (10/5): - Everything is just perfect I stay at Sonesta 4 times a year I love this place
- Erlynn (10/5): - It was close to convenient shopping. Very comfortable.
- Ilsa D (8/5): - One of front desk ladies is very rude. The parking is too expensive and the internet doesn't work in some rooms. Like 5th floor internet is bad.
- Zoe (8/5): - Was a quick close drive to and from the airport but the shuttle wait from the airport is extensively long waited over an hour (this was between 1:45am & 2:50am). Bed is comfortable, room & bathroom clean however bed linen/pillows has a dampish smell possibly from being enclosed around the clock with no fresh air circulating. Will I be back, ofcourse.....
- Vinmanb66 (2/5): No a good stay - No hot water had to pay $28 to park for 12 hours after paying for room they don’t even have coffee in the lobby for guests room smells musty
- Gus (8/5): - The hotel is lacking amenities.
- IVIS (10/5): - All very good
- Sandro (4/5): - Liked the housekeeping and some of the front desk staff, parking arrangements are the worse part if plan on changing vehicles while staying at the hotel because the form for the extension is misleading. It gives the option of editing the license plates but doesn’t really do that.
- Shirley (8/5): - Not many options for stores around the area.
- David (6/5): - Guy that checked me in was not friendly at all. Also, I never like hidden fees. They asked another $22 at check in for destination fee that meant use of pool and other amenities.
- Rigoberto (2/5): - Desde el primer día me quisieron acer más cargos de lo que era no me regresaron el depósito después que el cuarto golosa a mariguana y yo estaba con mis hijos ahy
- MARIA (10/5): - safe, transportation and convenient
- FikretG15 (2/5): Serious Health Risk – Tick Bite During Stay - Hello, I want to share an experience I had at this hotel that is absolutely unacceptable. Please read carefully, because you are not safe here. I booked a stay for July 23, 2025, and only stayed for a very short time. I entered my room around 3 AM and checked out around 7 AM. In total, I spent just four hours there. Before leaving, while using the bathroom, I noticed a dark spot on my groin and took photos. I realized it was a tick. When I checked the room, I also found a dead tick on the balcony, as shown in the photos and I also have videos available for authorities I already shared with them. Since I had to leave the hotel urgently, I couldn’t report this to the staff right away. After finishing my urgent matter, I went straight to the hospital, where I had to undergo several procedures and take antibiotics for a week. I also have an official hospital report documenting this incident. When I finally managed to reach the hotel management, they claimed nothing like this had happened. They acted as if they were only trying to reassure me—as though I wanted to stay there again. After I mentioned my hospital expenses and the potential danger to other guests, they never got back to me. They took no responsibility whatsoever. On top of that, they started sending me promotional emails, as if I had given them permission. I have reported this incident to the relevant authorities in the United States, and it is now up to them to decide. But I wanted to share my personal experience and warn anyone considering a stay at this hotel. If you are thinking of staying here and you are reading this review and seeing the photos, I strongly advise you to think twice.
- dianne (4/5): Meh… - Make-up/mascara on the sheet at check in, tub oily on the bottom (not cleaned)… front desk lady not at all friendly (crabby)… but the bartender was so nice… go see him
- Jacquin (10/5): - Was good
- Ilonka (6/5): - It is ok for a one night stay. Convenient shuttle to/from airport. It is a little dated and not a lot around there but ok for an airport hotel.
- Frances (2/5): - Phone lines where down for 3 days unable to contact hotel for shuttle tv didn't work very outdated room looked Nothing like online. Didn't feel welcomed
- Adrana (8/5): - room got cleaned everyday, which i loved. NO MIRCOWAVE THO!! really didn't like that because i called and they said they had them...
- Nate (10/5): - The pool and views always clean and friendly staff
- Joey (8/5): - The bed was very comfortable. We enjoyed our stay
- Latishia (6/5): - The only thing i really enjoyed about this property was the very large balcony area and the painted tennis courts. I dont think the area was the safest for walkability but it was convenient and close to the airport and cruise port.
- GINA (10/5): After or before Cruise hotel option - Very nice hotel up-to-date, conveniently located near shopping restaurants 24 hours shuttle was the seller for us since we were traveling back so early. Also enjoy the mini balcony and the pool area.
- Helen (10/5): - Excelent!
- Kelliat (10/5): - Airport shuttle was very convenient and the pool was nice to take a dip in. The staff was lovely and very accommodating.
- Ronald (6/5): - Half the plugs in our room not workin # 518 , no bathtub stopper, workmanship in bathroom awful, otherwise everything ok liked the first time I stayed here I was on 2nd floor.drinks and snacks very costly 2 candy bars 11.50.
- Marilynn (4/5): - The airport shuttle driver was very rude and speeding while driving. The driver pulled off and left me standing on the curb the first go round and I had to call the hotel to figure out where and how to get on the shuttle. There was no other option but to get dropped off at the sister hotel and I had to walk next door to the correct hotel. My original room smelled of rotting mildew and although my room was changed the new room carpet was wet my entire stay. There is a water leak in the hotel which contributed to the strong mildew smell. They charge a destination fee of $20 per day plus tax which is for Wi Fi, pool and the exercise room. It’s called a destination fee to hide the fact that this hotel is not a resort. This hotel also charges for parking. Everything is taxed by 7%. The entire staff is Hispanic and although they can speak english the staff chooses to have conversations in Spanish to other staff members while they serve you. I felt like more hospitality was only served to hispanic guests only. Oh and let’s not forget there are refrigerators in the rooms but no microwave. Not even downstairs in the lobby. This hotel wants you to buy food from the restaurant downstairs that serves breakfast and dinner. The breakfast is $21 plus tax. While checking in the staff will let you know they will charge your card $100 for incidental damages buts it really to charge the destination fees. You will see the deduction when you check out. This hotel was so misleading!!
- Marquieta (10/5): - Great food options in the area
- dane (8/5): - Great spot for overnight stay.
- Monique (8/5): - No one answers the phone when you have questions.
- Catherine (6/5): - There is a fee for everything. I was offered an early check-in for $25.00. I declined and waited two hours in the front lobby. The bartender walked passed a few times, yet, didnt bother to offer me a drink. The woman at the front desk did not welcome me either with a smile or a "welcome in." Instead, in her monotone voice she said, "ID or DL please." At least she said please. There is only one luggage cart for the entire hotel. They did have a wheelchair at least, and I had to take advantage of that. After all, I was there to have surgery. Which brings me to the next thing. The Wifi didnt work in our room because, it was at the end of the building, too far from the router, i assume. The front desk did move us closer to another floor (2nd) and closer to the elevater. So being in pain, it was a little easier to move all of our bags, cooler and luggage. Since we didnt have a cart to help with that. The hotel was recommended by my surgeons office. I will make sure i let them know my experience there.
- Amanda (10/5): - Very nice place and staff would definitely go back if in Miami.
- Cynthia (10/5): - Property is lovely! Cool, clean, spacious, fine decor.
- Nidra (8/5): - I would definitely stay here again
- Alexandra (10/5): - Good
- Kyunghee (2/5): a musty smell and party next door - We stayed in room #228 the night before our morning flight, and we needed to sleep early and wake up early. However, room #226 next to us was noisy starting around 9 p.m., with loud music and partying. My family members wore earplugs to try to sleep, but we could still hear the noise. Room #228 also had a musty or unpleasant odor. My husband couldn’t sleep because of the noise, and I couldn’t sleep because of both the noise and the smell. I even thought maybe all the rooms had the same musty smell. Even though we didn’t have much time left to sleep, we asked the front desk to change our room around 12am. We moved to room #220, which had no smell and no party noise. However, room #220 had loud noise from some kind of machine. Overall, this hotel made us feel like we want to leave USA. I will never book this hotel ever.
- Melissa (10/5): - Excellent service and cleaned rooms.
- Patricia (10/5): - Counter service
- Leaonna (10/5): - This hotel was a great option. Checked in earlier than 3pm, which was great. They held our luggage while we grabbed something to eat. Staff was friendly and extremely helpful. Would stay again.
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