Randor Residence Tokyo Grand

Location: Arakawa-ku Higashinippori 4-35-14, Tokyo, jp

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Family rooms
• Lift / Elevator
• Luggage storage
• Soundproof rooms
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Key access
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Security alarm
• Thermometers for guests provided by property
• Television in common areas
• Free wired internet
• Internet access

Rooms Available

• Classic Family Suite

  2 Double Beds and 1 Twin Bed

  377 sq feet

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - 40-inch Smart TV

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub and separate shower

  Practical - Washing machine and desk

  Comfort - Climate-controlled heating and air conditioning

  Need to Know - No housekeeping, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Electric kettle
  • Stovetop
  • Bidet
  • Toilet paper
  • Shampoo
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Deep soaking bathtub
  • Separate living room
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • No housekeeping
  • Smart TV
  • Toilet with electronic bidet
  • Soap

• Family Suite

  Guests will have a special experience as the suite provides a hot tub. Featuring a private entrance, this air-conditioned suite consists of a kitchen, 2 bedrooms and 1 bathroom with a bath and a shower. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, kitchenware and a microwave. The suite features tatami floors, a seating area with a flat-screen TV, a washing machine, soundproof walls, as well as a dining area. The unit offers 3 beds.

  Max Occupancy: 7 (5 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window
  • Tatami (traditional Japanese flooring)

• Deluxe Family Room

  This family room features a hot tub. The family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. Meals can be prepared in the kitchen, which has a stovetop, a refrigerator, kitchenware and a microwave. This family room is air-conditioned and has a seating area with a flat-screen TV, a washing machine, tatami, a private entrance, as well as soundproof walls. The unit has 3 beds and 2 futons.

  Max Occupancy: 7 (5 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window
  • Tatami (traditional Japanese flooring)

• Presidential Suite

  The hot tub is the standout feature of this suite. Boasting a private entrance, this air-conditioned suite includes 1 living room, 3 separate bedrooms and 1 bathroom with a bath and a shower. The well-fitted kitchen has a stovetop, a refrigerator, kitchenware and a microwave. The spacious suite offers a flat-screen TV, a washing machine, soundproof walls, a seating area as well as city views. The unit has 8 beds.

  Max Occupancy: 16 (14 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window

• Deluxe Apartment

  This apartment's special feature is the hot tub. Featuring a private entrance, this air-conditioned apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, kitchenware and a microwave. The apartment features tatami floors, a seating area with a flat-screen TV, a washing machine, soundproof walls, as well as a dining area. The unit offers 3 beds.

  Max Occupancy: 7 (5 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Shower chair
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window
  • Tatami (traditional Japanese flooring)

Guest Reviews

• Gihed (10/5): -
• 黃 (8/5): -
• Xiao (4/5): 设施老旧，体验糟糕。 - 除了地理位置，其他都不算好。电热壶是坏的，后来换了一个还是坏的，第二天给了一个新的。空调打开10分钟噪音如同拖拉机一样……
• Naoki (1/5): もう二度とアパートメントタイプはとまりません！ - 古い換気があまりされていないニオイ お風呂の水が生魚の匂い？がした 家族に非常にブーイングされましたがあまりにも疲れていたのでぐっすり寝ていました。 半額でお得に泊まれたと思いましたが元値だったら絶対に宿泊施設としては駄目だと思います。アパートメントはもう無理だと思いました！
• Pailing (9/5): - 交通方便 沒有
• ARISA (3/5): -
• Leong (10/5): - Good
• corentin (2/5): Très mauvaise expérience - L'emplacement Pas propre( cheveux des anciens occupants au sol devant les lits qui sont aussi au sol, mauvaise odeur, poussière dans les placards) Hôtel affiché avec 4 étoiles, mais il n'en vaut même pas une, description mensongère.
• Piotr (6/5): Abgenutzte Wohnung in guter Lage. - Die Lage ist sehr gut, und der Kontakt zum Personal ist reibungslos. Die Einrichtung ist alt und abgenutzt, und wir haben Probleme mit der Sauberkeit. Uns hat der Schimmel in der Lüftungsanlage und der Klimaanlage nicht gefallen.
• Laurent (8/5): -
• do (2/5): - 環境差，洗漱用品差，廁所差，吹風筒也差，而且還貴，跟其他同價甚至是更便宜的酒店或民宿比較的話太虧了
• Steven (8/5): great place to stay and it will be perfect if the bidet is working. - The location is good, near 2 train station, infron of buss station, close to 2 supermarket, now to crowdy environment the bidet on my room did not work.
• กุ้ง (6/5): Pleasant - Property is old, the door stopper is broken😫
• Howard (6/5): - It was a convenient option to be in Uguisudani and being one station from Ueno. You have your own kitchen, washer, you'll need to hang dry your clothes so take that into account. It is also located next to 2 grocery stores and Don Quixote. I recommend this place as it will not break the bank and is convenient. Thank you!
• Damian (8/5): Winter short stay - Shower, toilet and kitchen were good. The supermarkets were very close so we could self cater. The stations were not too far away. It was good for a small family and was what I imagined a japanese apartment was like. (Small, but this is tokyo!) Not enough electric sockets in bedrooms. Hotel hard to find from the street and self check in was complicated. Also there was not many plates, cups or cutlery.
• Wong (8/5): - Self check in was down, did multiple call were of no help after 1 hr. Meet another tourist who was able to commicate in Japanese and help to check in thru phone. Accommodation was near to train station and supermarket
• Imran (10/5): Exceptional -
• 孟樵 (8/5): Amazing, recommended for family or friends who wanna visit Tokyo - *Convenient location for transportation to train station or bus to Asakusa. *Polite and helpful staff that listening and try their best to reach customers need. *Family style of flat, space for cooking, Chatting and joyful bathing experience. *Closed to supermarket, convenience store and tax free shop, as well as the cooking facilities is enough if you wanna cook. *The size of the flat is great, out of expectation with such price. The building and room itself is moderate condition but under good management, so it did not called as” not satisfied”, more like comfortable home than fancy hotel.
• Nomi (6/5): - Check in was a hassle coz there is no one to help. Self check in and took me half an hour to find my reservation. It kept saying I have no reservation. All communications are done through email. No actual person to ask if you have problems. When you call the number listed on the desk, it says the number is not in service.
• Mark (4/5): - Ordinarily if I have nothing positive to say, I wont say anything. What triggered this review are all the 'anonymous' 5 star reviews. I cant see any way these reviews are from real travelers. I will simply say this: There are so many excellent hotels around Tokyo. I would suggest avoiding this one and moving on.
• Arsyad (10/5): Exceptional -
• Chun Kit (6/5): - 住宿面積大，地方也很清潔乾淨，不過比較殘舊。只有一個洗手間，如果人數多的話就會不太方便。另外我在這住了6天，從未有見過員工，寄存行李也只是自己把行李放在小小的櫃位後，其實是沒有安全保障。地理位置尚算方便，附近有幾家超級市場和便利店，但走路到最近的電路站需要10多分鐘左右的步程。
• Espen (7/5): Good -
• Tumurtogoo (10/5): Exceptional -
• YUHUI (8/5): - 住宿前後都有大型超市很方便。交通位子也很不錯。只是這次我們入住2/27-3/5、對於打掃真的要加強。我們入住時、在床底發現還有前面客人的小朋友襪子&餅乾屑。冰箱旁也是無意間發現有灰塵。還有洗衣粉也都沒補。
• Fiza (2/5): Won’t come back here - Nothing The room is not well maintained. So dirty .
• Noor (5/5): Passable -
• Flora (1/5): Bad -
• JENILYN (8/5): - Extremely difficult to find property especially at night , v v v dark , no lighted signboard, no lobby to keep luggages, quite difficult to get taxi, tv too low on table, access to 2 supermarkets 💦
• Abdul (9/5): Tokyo Sept 2023 - Staff is very helpful. Considerate. Will response ASAP
• Chow (8/5): Very good - Responsive service by the hotel The rooms and furnishings are dated and could do with a refurb. But otherwise things worked well.
• Pascual (10/5): Exceptional -
• Quang (8/5): Very good -
• Muhamad (9/5): Superb -
• Vivi (8/5): Very good -
• Lea (8/5): a good value for my money - it is close to train station the bathroom drainage is blocked. water stays in the bathroom floor
• Mc (9/5): Overall it’s a great stay except for the bad smell. - The property is big enough for 5people. We didn’t like the smell of the room, it didn’t go away even we already open the windows
• Radhapol (5/5): Passable -
• Lkhagvasuren (3/5): Poor -
• David (9/5): Superb -
• Kannan (4/5): Disappointing -
• Jenelyn (1/5): Bad -
• Rebekah (7/5): Good - Good location - perfect to get your head down for a night. Comfortable & clean beds. Nice view of Sky Tree. The hairdryer didn’t work & the floors were quite dirty.
• Kodi (5/5): Passable -
• Chin (1/5): Bad -
• Henry (6/5): Pleasant -
• Fransiska (9/5): Superb -
• Henry (8/5): Very good -
• Fransiska (8/5): Very good -
• Verified traveler (2/5): - The worst experience. It might look like a deal but you get what you pay for. Sketchy neighborhood
• Sayaka (10/5): 住める(笑) - めちゃくちゃ良かった。 強いてあげるなら 調理器具や皿がもう少しあったら っていうのと、グリルに網がついてなかったので、あったら良かったな…ぐらいです。
• Makke19 (2/5): Do NOT book this! - What a TERRIBLE place! During our family trip to Japan, one of the hotels booked on Booking.com, Randor Residence Tokyo Suites. We booked a ”deluxe family suite”, for four nights. When we arrive there, it turns out there was nothing luxurious about it. It smelled badly from smoke, even though they claimed it was smoke-free. It was filthy, with stains on the sofas and dirty floors and bathroom. Not even near the clean hotels that we got used to in Japan. It was simply unthinkable to stay there for us, especially with two children. All we wanted, was to cancel and move on to another hotel. The manager, unfortunately refused to cancel the booking. He was simply extremely rude, and not cooperative at all. The hotel drew the entire amount from us, even though we moved on immediately. Basically stealing. Booking.com refused to take any responsibility for what they put on their platform. I will never, ever use them again. If you are travelling to Tokyo, I highly recommend the Mimaru chain. You can book them directly, without using Booking.com.
• ErtanSur (10/5): Ideal Family Hotel In Tokyo - We stayed six nights at Randor Residence Tokyo Suites as a family of three people. The hotel is not in city center but with railway it takes about 20 minutes to Tokyo Station from the hotel. The building is on a quiet and clean street. It is very close to Machiya Station on Chiyoda Line which you can directly go to Harajuku-Omotosando districts. The Nishi Nippori Station of Yamanote Line is another station about 1 km and about 15 minutes of walking from the hotel. The room was very clean, spacious and comfortable with kitchen tools. The staff was very young, energetic, friendly and helpful. The nearby area of Arakawa has some good restaurants and a really nice and great Akafudado supermarket. On our next trip to Tokyo we will definitelybe looking for a room at Randor Residence Tokyo Suites.
• beccamaxyi (2/5): DOES NOT LOOK LIKE PICTURES ! - We really regret booking this “service apartment”. We stayed in the “family deluxe suite” and honestly it was bad. The suite was definitely spacious but it was NOT CLEAN. The pictures online look amazing but that is NOT what you will be staying in. The bathroom walls were moldy and the tables had dust settled on them. The sofas had stains It is very expensive for what you are receiving. You are better off looking for another place to stay. Randor residences does not compare to the other fresh clean hotels located in Tokyo. We felt scammed. Will not be staying here again.
• Michael (8/5): Spacious - This apartment is worth its price. Spacious and comfortable. Cooking ware and utensils were provided. You can cook your own food and there's also fridge. Hot and cold water. THERE'S ONLY 1 LET DOWN. THE HEATER IN THE BATHROOM WAS NOT WORKING WHEN WE WERE THERE.
• Makke19 (2/5): TERRIBLE, AWFUL PLACE, AVOID IT! - We booked a ”luxury family suite” for four nights in Tokyo. When we arrive there, it turns out there was nothing luxurious about it. It was dated, smelled smoke and absolutely filthy. The sofas were stained, floors dirty, bathrooms not fresh and simply disgusting. Not even near the clean, fresh places we got used to in Japan. We just wanted to cancel and move on to another hotel. The manager refused to do so. He was not very cooperative, and claimed that the demanded level of clean ”depends on the person”! Also, he ”could not sell the room to someone else!” I’m sure he could, if only he kept a decent hotel. He was unbelievably rude. Also something we had not experienced in Japan before. We ended up losing the entire amount, but it was worth getting out of there fast. Just DON’T BOOK IT! You can get really nice hotels In Tokyo for the same cost as this dump.
• scanrig- (2/5): Do not book this hotel - We booked this hotel and went there but after seeing the room we turned around and went to an other hotel. The hotel manager refused to return our money 71,250 Yen. We made the mistake of booking a non refundable option, do not make the same mistake The room/appartment is not wat you see on the picture's. it is comparable with a cheap hotel in Eastern europe in the 90's The rooms are dirty, not maintaind and smoked in even if it says non smoking, Japan is a fantasitic country and all other hotels we stayed in where perfectly clean and the staff where super friendly, so go there if you get the change but do not stay in this hotel If you are looking for a family hotel i can recommend MIMARU TOKYO UENO INARICHO Grt Christiaan
• cherrylynlarona (8/5): CLEAN HOTEL - Good view! Nice hotel in Tokyo. Near Metro station walk for like ten minutes. Convenient store is just downstairs. Staff is approachable, sadly they got a big space but only one toilet. But still good for those who in budget in Tokyo. I recommend this apartment/hotel.

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