Colonnade Hotel London
Location: 2 Warrington Crescent, Little Venice, London, England, W9 1ER, London, GB
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Spectacular Views and Modern Amenities
Take in the views from a terrace and a garden and make use of complimentary wireless internet access. Wrap up your day with a refreshing drink at the bar/lounge.
Dining and Relaxation Options
Enjoy a meal at the restaurant, snacks in the cafe, or order 24-hour room service for a cozy night in. Start your day with a delicious continental breakfast available daily.
Convenience and Comfort
Feel at home in one of the 43 guestrooms featuring iPod docking stations and flat-screen TVs. Stay connected with complimentary wireless internet access and enjoy the designer toiletries in the private bathrooms.
Immerse yourself in luxury at Colonnade Hotel London and book your stay today for a memorable experience.
Important Information
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Policies
Check-in: 02:00 PM - anytime
Check-out: 11:00 AM
Instructions: Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival.
Amenities & Facilities
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Wheelchair accessible
- Elevator
- Hiking/biking trails nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Internet access in public areas - high speed
- Snack bar/deli
Rooms Available
-
Standard Double Room
1 Double Bed
Individually furnished room
Internet - Free WiFi
Entertainment - 28-inch flat-screen TV with premium channels, DVR, iPod dock
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Iron/ironing board and double sofa bed
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- DVR
-
Club Room
1 Double Bed OR 2 Twin Beds
183-sq-foot room with city views
Relax - Fireplace
Internet - Free WiFi
Entertainment - 28-inch flat-screen TV with premium channels, DVR, iPod dock
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Iron/ironing board and double sofa bed; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Fireplace
- Toilet paper
- Sofa bed
- Shampoo
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- DVR
-
Triple Room
1 Twin Bed and 1 King Bed
Individually furnished room
Relax - Fireplace
Internet - Free WiFi
Entertainment - 28-inch flat-screen TV with premium channels, DVR, iPod dock
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Iron/ironing board and double sofa bed; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Fireplace
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- DVR
-
Basic Double Room, 1 Double Bed
1 Double Bed
97 sq feet
Internet - Free WiFi
Entertainment - 28-inch flat-screen TV with premium channels, DVR, iPod dock
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Iron/ironing board and double sofa bed
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Toilet paper
- Sofa bed
- Shampoo
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- DVR
-
Suite
1 Queen Bed
377-sq-foot individually furnished room, balcony/patio with city views
Layout - Separate sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 28-inch flat-screen TV with premium channels, DVR, iPod dock
Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Iron/ironing board and double sofa bed; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Fireplace
- Toilet paper
- Sofa bed
- Shampoo
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Soap
- DVR
-
Junior Suite
1 Queen Bed
301-sq-foot individually decorated room, balcony/patio with city views
Layout - Separate sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 28-inch flat-screen TV with premium channels, DVR, iPod dock
Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Iron/ironing board and double sofa bed; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Fireplace
- Toilet paper
- Sofa bed
- Shampoo
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Soap
- DVR
-
Classic Double Room
1 Double Bed
129 sq feet
Internet - Free WiFi
Entertainment - 28-inch flat-screen TV with premium channels, DVR, iPod dock
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Iron/ironing board and double sofa bed
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Sofa bed
- Shampoo
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Free cribs/infant beds
- Bedsheets provided
- Soap
- DVR
-
Single Room
1 Twin Bed
35.6-sq-foot room with courtyard views
Internet - Free WiFi
Entertainment - 19-inch HDTV with premium channels, DVR, iPod dock
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Iron/ironing board and double sofa bed; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Toilet paper
- Sofa bed
- Shampoo
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- HDTV
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Soap
- DVR
-
Deluxe Room
1 Double Bed
215-sq-foot individually furnished room, balcony/patio with city views
Relax - Fireplace
Internet - Free WiFi
Entertainment - 28-inch flat-screen TV with premium channels, DVR, iPod dock
Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Iron/ironing board and double sofa bed; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Fireplace
- Toilet paper
- Sofa bed
- Shampoo
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Soap
- DVR
Guest Reviews
- Hemant (2/5): - Pathetic hotel and please avoid at all costs The rooms are in horrible state and not to mention antic lift Just nothing right about this place
- Gareth (6/5): - Very few amount of electric sockets in the room especially with 1 of the broken. The room was clean on 1st appearance but top of cupboard covered in dust. Room interior is dated including carpet, little amount of storage room. Front desk staff very pleasant and helpful especially on helping us to store our cases on checkout day so we could have a final day in the city without our luggage. Very close to the nearest underground station
- Thomas (8/5): Great stay at Colonnade - Had a great stay here and will definitely return. Plenty of charm in the building and great location. Very impressive staff who took great care and were friendly and helpful
- Dan (6/5): Cheap but needs an upgrade - Friendly staff, but old and tired hotel. Lots of unfinished fixings, and no hot water (in two stays)
- Martin (4/5): - Would seriously not recommend.
- tarra (10/5): - Tube stop is very close rooms are a good size excellent restaurants nearby
- Ross D (10/5): - Very nice!
- Adam (4/5): - In desperate need of a refurbishment,with many facilities in the room not working prperly. Close to a tube statino is the only positive I have for this property.
- Ben (2/5): disgusting room with rude staff - the room I was put in stank. the ceiling was covered in browning water marks that looked like there was a significant leak from above. I was woken to the sound of a heavy drip in the room, right next to my luggage. when I checked out the member of staff tried to charge me for breakfast even though my booking states it is included. when I argued my case he got visibly annoyed and walked off saying "you're done here". i couldn't believe the state of the room, but there was no chance to speak to the staff in the morning after the altercation over double breakfast charge.
- Nela (6/5): - Arrived quite late so we were very tired. We were given basement rooms and
- Wieland (4/5): I’d rather sleep on a park bench! - Air conditioning not working! V hot room! Noisey Fan only! Shower only produced very hot water! No one at desk when I arrived!
- ginie (8/5): - The staff was nice and helpful
- Louise (8/5): An upgrade which was so welcome - Check in was excellent and willingness to accommodate our late request for 2 beds could not have been better. This resulted in a more than comfortable upgrade.
- Caroline (8/5): - Nicely positioned hotel. The rooms were a little dated but clean.
- Nicholas (2/5): Uncomfortable bed, no hot water for shower at 9am - I’m one of those who never complains, however, I could feel every spring through what’s left of the mattress. No hot water for a 9am shower? Tiles falling off/loose in the dated bathroom. 11am check out sounded great, but cleaners cleaning rooms from 7:45am so what’s the point? Good air con that was the only positive. Sadly this is old, not cheap and certainly never been 4 stars.
- Duncan (8/5): - Truth is, this hotel probably deserves most of the hilariously bad reviews. The rooms all seems to be in various stages of collapse - some have only hot water, others have only cold. Some have broken or barely functioning air conditioning. Half the power sockets are broken/ a death risk. The place was renovated very shoddily about 25 years ago and it’s clear the owner can’t or won’t pay to get it fixed. However, I got a very good deal on one of the premium rooms, the bed was great, the location perfect for my visit and as a result would be very happy to stay again for that sort of price..
- Denis (8/5): - Bigroom. Bright and clean. Good continental breakfast with plenty of choice. Staff cheerful, pleasant and helpful.
- Samuel (2/5): - No hot water and a funny smell.
- Alicia (10/5): - Lovely Colonial type decor, friendly staff, great history of building. Pity cooked breakfast wasn’t available.
- D'Arcie (8/5): - Stayed here for our honeymoon, was quite skeptical after seeing some bad reviews kn the lead up but our stay was comfortable and our room was spacious and clean. My husband tried the English breakfast which he said was okay (smaller than expected). The staff were welcoming. The only downside we found was it was noisy where we were staying on the bottom floor as we were close to the restaurant and you could constantly hear other guests.
- Tony (10/5): - Amazing location in Marleybone, 2 mins walk from Madame Tussauds or Regents Park & tube stations. Lots of great places to eat close by.
- Jon (8/5): - Nice stay did book a club room but were on top floor comfy bed
- James (8/5): - This property has had a bunch of negative reviews so I thought it would be worth adding my experience. Overall it is good. Our room was the "garden suite". It was a large room with a comfortable enough bed, some old and battered armchairs (think shabby chic). The bathroom was large. Checkin was delayed because the maintenance person hadn't fixed the shower that the previous guests had reported as being faulty. Despite this he still didn't fix it properly as it was either dangerously hot or cool. Reported to management who promised to get the mixer replaced but they didn't do it in the week i was staying there. So to sum up. It is a quaint building, well located and in a safe area. Staff really don't care about the guests and service is poor so if something goes wrong it is unlikely they will deal with it.
- Verified traveler (4/5): Really poor experience - No hot water in the shower, shower head broken, thread bare carpets, wall paper peeling, excess mechanical noise, general condition was very poor not a four star hotel.
- Peter (2/5): - Avoid - pretty shocked at the experience really. Sadly this hotel needs some serious work before guests can have a safe and comfortable stay. We hired two rooms for two nights. Requested on the original booking a double and a twin, but given two doubles. No apology for their mistake and they made up a sofa bed in one of the double rooms, which was incredibly uncomfortable and not what we paid for. The actual bed in the other room had a reasonably comfortable mattress, albeit on a plyboard base held together with silver duct tape and sharp exposed metal brackets. Working air conditioning unit on the wall had no grill on top exposing internal moving parts. Curtains hanging off rail and pretty threadbare. Both bathrooms were not clean and shower pole over bath not fixed to the wall. Just a trickle on full and hence not enough water to shower. The room would not lock, which I am pleased to say they did fix the same day. TV did actually work but limited channels and no BBC channels for example. It’s such a shame, as the hotel has potential, but they need to renovate it before letting out rooms. We decided to eat elsewhere, so cannot comment on food.
- Daly (10/5): - My husband & I stayed here for one night & we’re super impressed! The location is amazing, the staff were very friendly, and the room was clean, cozy, and comfortable.
- gina (2/5): - The property is old and run down
- Allison (4/5): - Staff on reception very helpful. Room was poor. Electric sockets didn't work, air con had to be controlled by switch on wall under dressing table hence move the furniture in order to get on hands and knees to reach switch. Carpets very dated. Bathroom dated, shower was ok if you were 4 foot tall but pressure was very poor..part of toilet roll holder on wall, unsure where the rest was, never found it! Climbed 87 stairs to room on 4th floor...luckily only had light bag and small case. Elderly people would really struggle. Goldfish in reception kept in tall thin vase which I feel is cruel.
- Tom (2/5): - The shower was too short with awful water pressure. The breakfast was stale/underwhelming with a lack of cups for drinks and very little food options. The mattress was made purely of springs. The windows didn’t open properly and the lift was broken.
- Ian (6/5): - Was fine but the hotel seemed really tired which is a shame given its history. Needs some money spent on it
- Verified traveler (2/5): Catfished - I, along with many others was catfished by the images, description and pricing of the hotel. Only stayed for half an hour and checked out. I would suggest that this site and other booking engines actually visit this hotel.
- Dominic (8/5): - Needs to improve breakfast!
- jessica (8/5): - Most of the staff were lovely, some didn't speak to us. Overall we were very comfortable. When the rooms were cleaned oddly they didn't remove the used coffee cups and spoo s and replace them. Only complaint is that the restaurant ouy the front, weirdly turns into an all out night club of sorts on Saturday night, music is pumping 😬😂. And the wall are paper thin. Ita a boutique hotel, full of beautiful charm you hear people upstairs and in hallways so dont whinge about it.its a bloody old building in London and its stunning.
- Lila (6/5): - The hotel was very dated. The lamp and walls were damaged, the wood of the step leading to the balcony was very old and decaying, there was no bar to hang the toilet paper on. The sink was corroding, so I had to buy bottled water elsewhere. But overall I had a good experience. It was very quiet, in a nice part of town, and the service was good. The bedding felt very clean and the room had everything I needed.
- Richard (8/5): - Nice property, was what I needed for the night.
- MAZLIN (8/5): Nice Stay but Poor Housekeeping Etiquette - Breakfast was fabulous. Check-in was a breeze. Hotel facade nice. Love my room which has a door that opens up to a balcony. Both balcony and room carpet could use a good scrub. Room was not made up when I cam back in the afternoon - put up a No Disturb sign before napping. Woke up to incessant knockings and an attempt to unlock the door - duh - just because they wanted to change the shower head (which I did not request & was contented with the existing less than optimum one, but apparently being done in most rooms) - couldn’t it wait till I check out? Or done when I was out? The total disregard of my visible & verbal ( I shouted through the door for them to go or come back later) request not to be disturbed was appalling.
- Colin (4/5): In need of TLC. - The hotel clearly had character, right now, its in desperate need of TLC. Its a marvellous building, with a presence and historical depth. Unfortunately it is weathered and worn. Carpets are stained, doors didn't shut, tiling had holes, skirting boards are grubby etc.
- Verified traveler (4/5): - Poor condition
- Sarah (8/5): Great locstion - The hotel is in a great location, ideal for travrlling into central London. It was comfortable, clean, and had everything we needed for our short stay. We got upgraded to a bigger room as there was no single beds available on our arrival, which was nice and spacious. There are some elements of the hotel that are in need of modernising or replacing but was pleasantly surprised after reading the poor reviews. Dont be put off by others who moan about the small details. This is a nice, freindly, comfortable hotel.
- Diane (2/5): - Awful room ..complained ..given an another awful room ..3rd room had stains all over carpet ..none of the tv’s worked ..shabby run down hotel
- Kamila (2/5): The worst hotel I have been not a 4*!!! - The location is the only good thing about it. The whole rest is a joke. This was a birthday treat for my friend which was destroyed. Firstly we have been given the room on the 4th floor and been advised that the lift was broken and will be fixed soon. We have been also told by receptionist the "you are young so you will be fine getting on the 4th floor without lift"; well, somethings shouldn't been said as not all disabilities are visible. And actually my friend has bone issues. Secondly when we got to the room it turned around there is a water pump which was turning on every 10mins and the noise was unbelievable. I went downstairs to complain and been told there is no other rooms but they will turn it off for the night from 22.30 till 8am so we could have a sleep. Well, that wasn't true as we almost got a heart attack at 7am. Next thing we wanted to have a shower in the morning it was good that we had our own cosmetics as turnaround that ones provided by the hotel were only for one person despite the room being for 2 people. Also there was not hot water so we had a cold shower!! There was also a cut cable out not covered and next to the bathroom heater were the towel would drip water! The toilet canister was also leaking! There is a weired smell in the whole hotel like a dump and dust mixed together. When we got for breakfast it also turned around that the lift hasn't been working for ages as there was a flower on the lift entrance in one place and sofa on the other.
- Amman (4/5): - Dated and worn down, also got charged £6 for a bottle of Tesco water that is £0.84 in Tesco. I’m happy with them making a profit on water but that is extreme.
- Robert (4/5): - Staff were really accommodating. Convenient connections to the tube. Lovely restaurant below. Hotel seemed tired and we actually asked to move rooms as the windows, some bathroom tiles and bath were cracked/ broken. The second room was a little better.
- Lise Thu Thuy (8/5): - Staff are very nice. They hold my hat and scarf that I left in the room until I came back to reclaim. Good location and price.
- Tim (6/5): - Property was attractive and nicely located away from the bustle and crowds. The room was clean and well serviced but let down by filthy windows on the outside and a broken toilet seat. The TV was old and had a portable aerial hanging out the back making the picture unstable. I paid nearly £300.00 for a single room for one night as it was near Xmas and felt a little disappointed in what I got for my money.
- Frazer (2/5): - The noise levels from what sounded like the heating system were unbelievably loud all night. Couldn’t sleep. Toilet was blocked and wouldn’t flush and there was mould on the tiles around a very inadequate shower. The reception is nice but everything is tired and unloved.
- Tina Danae (2/5): - Shabby and in disrepair!
- Anne (8/5): - Good location for the Tube. Charming staff. Comfortable bed. Nice breakfast. They need to keep the lift working and some of the decor is a bit tired, though it is clean.
- Jane (8/5): - Would stay there again in the future
- Jaqui (2/5): - The room was dark and dingy, the shower did not work.
- william (10/5): - comfortable and enjoyable
- Hilary (8/5): - The rooms are a bit tired and tatty , found used tissue by bed and bin not quite emptied as well as old stains on carpet and wall. Also wish I knew our room was going to be basement with boarded up window However staff lovely, the hotel is a beautiful building , historic and interesting in a lovely area and decent price so probably would stay again but not in basement and would be good if the rooms could be given a bit of an uplift
- Quentin (8/5): - Location was great in terms of transport links. Staff were very nice and the building looked lovely. Our room needed some attention in terms of updating the bathroom which was very tired looking and not functioning particularly well. But everything was clean and it served its purpose. Would stay there again.
- michelle (2/5): - Not what I expected at all! It might have been nice in the 50s or 60s but has not been updated since. Carpet, walls, ceiling, toilet, shower was old & in need of repair! Was glad to leave. Room did not look vacuumed & partially filled soap bottles.
- Paul (6/5): - We were staying on the 4th Floor, the lift goes 2 floors up and then you walk the last 2. The room was lovely, but the TV did not work and the shower was just a dribble. For the location, the price was good and if the TV and shower worked it would have been 5 stars
- Bethany (6/5): - The water temperature in our room was difficult to manage and the sink leaked. Other than that it was a nice stay. The breakfast area was nice and colorful.
- james (10/5): - Nice neighborhood & helpful staff
- Ed (2/5): - AC didn't work - window unit kept falling off and not being able to cool down entire suit No regard for food allergies - went to restaurant and ordered room service (no phones in their rooms). Spoke to the folks in the kitchen numerous times about my food allergies. They delivered food with the allergen on clearly on it. Place is falling apart. So many things are broken in this hotel. Seems like they're holding on by a thread. Carpets are old and smelly
- Sandra Lee (8/5): - It was a little run down but a beautiful old house. Everyone was very nice and accommodating since we arrived a couple hours before check in. One of the drawbacks to flying over from the US, an early arrival.
- Johan (8/5): - We love this charmful slightly older buildings, they may not be all smooth metal and glass and may have shaky internet. But the staff was great, very friendly and helpful and the building itself a beautiful old lady. Also - great communications, with subway and bus stops on the corner.
- Roger (10/5): - We have stayed at the hotel quite a few times over the past 25 years. Although we enjoyed our stay I would say that the hotel is a little tired and needs some attention to the decor in the rooms. As well the plumbing needs som work as the flow of water was lacking. The internet was also very slow even with a booster in our room. Having said that we will likely stay there again.
- Dominic (4/5): - I felt that poor service from staff. The shower was poorly running. Staff was not real helpful that had to walk up large suitcase on four floor as the lift on stops on the second floor.
- Robert (8/5): - I got what I'd expect from a 'boutique' style hotel at roughly the same price as a travel lodge - a beautiful old building, a big comfy room (sofa, arm chair, balcony and beds), but it's clearly not got the level of investment required to look modern and spotless in a Victorian building. I definitely didn't experience any of the horror stories some of the reviews talk about - the beds were soft, the bedding and towels clean, the air con worked, the lift worked, and there's a safe in the room if I were concerned for security (not that I was given any reason to be). I think it might be a victim of overselling itself - the breakfast was a simple self serve buffet with only 1 hot option (hard boiled eggs), and describing it as 4-star boutique may counjour images of spas and gourmet food. If you want a base to stay at with a lot more character than a chain hotel, for a similar price, in a good location you shouldn't go wrong. If you want somewhere to spend your days in luxury you'll need to spend more, if you want spotlessness at the price you'll need a chain with rooms designed to be maintained with minimal work.
- Phoebe (6/5): - While they have updated some rooms, the room we were given was dank & smelly. The staff had a very laissez faire approach to customer service.
- Natalie (4/5): - Looks nice from the outside, however, very dated inside. Definitely not a boutique hotel as described. Bathing facilities rubbish. The water pressure was awful and the bath/shower were very old as was the whole bathroom. The staff were hoovering the next room at 7.45am, not the most pleasant stay. The bed was comfy but there was a previous guests flip flop sticking out from under it. Could be a really nice hotel if they modernise it, sort out the bathrooms and fix the 100 year old lift that only goes to the 2nd floor.
- William (6/5): - There was a weird smell travelled back on my clothes, like a strange damp smell. The property could do with a refurb. The locks on the doors are so tricky too, spent a bit each day before I left making sure it was actually locked. The staff are amazing though, very nice and the location to the tube is very handy. The bed linen was clean and had a good nights sleep.
- S (10/5): - Hotel was genuinely really nice. Read other reviews and i thought I would be walking into a bomb site. Reception was very nicely decorated and clean. Yes it shows its age but thats what come with an old building. Arrived 15 minutes before our check in time and told the room wasn't ready as I expected so, walked 30 seconds around the corner had a drink and came back 30 minutes later got the key and went to the room. amazing spacious room, with nice high ceilings and views out across the area from the balcony. Bed was made and clean along with a clean and stocked bathroom. Yes the wallpaper may be peeling in some areas if you look for it but its not like the room is falling apart. only booked for 1 night but would of happily stayed there for a few days. The room had a fridge and kettle with tea and coffee. Staff were polite and answered any questions we had. Couldn't have asked for more for the price.
- Shaun (4/5): - Rooms are tired and nothing like the photos. One small bath towel and no bath mat for a double room. This wouldn’t have been a problem had our welcome actually been welcoming. Front of house staff rude and unhelpful and we couldn’t wait to leave the next morning, very glad only one night booked. Great location and with different staff things could have been better. Night doorman was the only member of staff that was polite and pleasant.
- RODERICK (6/5): - I’ve stayed here before and will again but this visit was only average. A nice room but up two flights of stairs and across an exterior walk way! Then the water pressure was very poor. This is a nice hotel. Great area. Convenient and nice staff but stay in a room on floor 2 and below !!
- Dave (6/5): - Very spacious room with four poster bed The room was a bit tired, with dirty carpets and in need of some decoration
- Barbara (10/5): - This is an excellent place to stay if you want a convenient location and plan to see London! This is not a Ritz. It's an economical choice for those wanting to be out and about, have convenient transportation, and have a place to sleep. This is my second stay at this hotel.
- Verified traveler (2/5): Do not recommend - This is a very old hotel & the room had a bad small & the bed was very uncomfortable. I don’t know who gave the high rating which led to my stay, but I regret the money spent - very bad experience.
- Rachel (6/5): - It is not a four star hotel, however for what we paid (£80,:travel lodges over £200), it was what we expected. We did not have high expectations given the reviews, but it wasn't as bad as we thought it would be. The hotel, although tired had some me lovely period features, staff were very welcoming and the location was great. Budget price for a budget hotel, but should not be advertised as a four star and the website is not a true reflection of the hotel.
- Fred (6/5): - The hotel is quite tired and in need of an upgrade. Our bath was missing a plug and on asking at reception was told that these weren’t provided. After a mildly heated exchange, a maintenance man was sent to the room to fix a plug. Location close to the underground was good.
- Morgan (4/5): - Just wasn’t what was advertised, very run down. But was really close to public transport which made it really convenient.
- Peter (10/5): - The Hotel is in an excellent location close to the tube station in a quiet neighbourhood with clean large well furnished rooms. On the downside the décor was a bit old fashioned & breakfast was continental only. The staff were pleasant & polite. We would certainly stay there again.
- Boyd (2/5): - False photos and review
- John (6/5): - After reading the reviews we were a bit worried about staying. We were surprised to find that our room and bathroom were both clean and tidy. We cant believe that of all the rooms in the hotel we got the only good one! Our only negative comments would be: The stairs from 2nd to 4th floor are a nightmare for people our age! The hotel as a whole could do with some TLC being administered.
- STEPHEN (2/5): - 1. Safe has still not been mended. Reported Tuesday evening. 2. Hotel staff don’t wear uniform or badges with their name and position. 3. Contrary to hotel’s own website no English breakfast option. Just a poor continental option with poor choice. 4. Furniture in both room and customer areas, such as the so-called restaurant, very badly torn or marked or both! 5. Room doesn’t contain a “What to do in event of emergency” notice - a breach of local legal regulations. 6. WiFi is pathetic with frequent disconnections and extremely slow speeds. 7. Curtains in room badly pot-marked. 8. Nothing but lies about Tuesday’s supposed restaurant. After seating another couple then me, a supposed manager informed me that they aren’t starting cooking until 8pm! So much for the 11am to 10pm restaurant. 9. Numerous marks/stains/burns and a big hole in carpet. A supposed 4-star hotel? Easily the worst hotel I have ever stayed in. Yet this so-called dump of a hotel charges 4-star rates!!
- William (2/5): - Very rude staff wouldn’t rush back
- Amanda (2/5): - Got there dead on 2pm check in time and was told to sit and wait.... some people were gradually given their rooms but we were told after waiting 30 minutes that our room wouldn't be ready for another hour. I explained we were going to a concert which actually started at 2pm, could we use a courtesy room or something to get changed in and drop our luggage off, after a further wait they let us into our room mid clean which worked for us. The room itself had knobs missing off all cupboards and post off a headboard, floor tiles in bathroom broken and bath panel hanging off. Shower wasn't very powerful at all. We luckily only used the room to sleep in after the concert. The beds were comfy, fluffy pillows and nice curtains. Very old building could do with money spending on it. Meet customer's expectations and change the checkin time to 3pm if you won't be ready for 2pm and staff need to keep customers informed. Convenient for Hyde Park.
- Kate (6/5): - Certainly not a 4 star hotel, very impressive from the outside but very tired and dated inside. Our bathroom had broken floor tiles and a broken rotten Bath panel. The location though is fab and I did not pay 4 star prices for the night’s stay
- Simon (2/5): - The highlight was leaving. One of the worst hotels I have ever stayed in. The four star rating is entirely misleading.
- John (4/5): Old and run down - The property is old and run down. We had a Deluxe room. However there was nothing deluxe about it. The bed was so hard it gave my wife a bad back. The old mixer tap never stopped leaking and to get a comfortable shower we had to turn the flow right down or get burnt. The staff are brilliant.
- JIM (10/5): return visit - characterful, charming and vibrant, the decor is a pleasure with its Italianate murals in the villa and colourful furnishings. friendly and happy staff. breakfast is simple but effective. this 2nd time we went, we went to the Persian restaurant, Janan. the cooking was sublime.
- Louise (6/5): Hotel is tired looking :( - Hotel is tired looking (worn carpets) - breakfast was included but it was only cereal or toast - was expecting cooked breakfast as was £280 for the night.
- Diane (4/5): - Hotel rooms were in need of refurbishment , smelt of damp, paint coming off walls because of damp, hole in bathroom door, toilet roll holder broken, stains on thread bare carpets. Bath bubbled most of the night to do with plumbing. Towels missing from bathroom. Big bedroom.
- Kate (4/5): - The property was not the cleanest. The bathroom needed a good clean. The bed and sheets looked ok and we did manage to sleep but did not spend much other time there as the setting was not great. The whole property needed updated. Would not recommend.
- Hannah (2/5): - Shockingly bad communication even with Expedia themselves- just ignored emails and phone calls not wanting to answer query. Father died 2 days before due to stay and chased for over a week to hopefully get a refund due to circumstances, then refused. This took more than 5 calls, numerous online chats with expedia to get a response 8 days later.
- Keith (8/5): - Great location but the hotel is looking tired. Hotel Wifi is very unreliable The lack of English as a first language amongst the staff makes communicating a bit hard
- Tony (2/5): Disgraceful shower in room and poor stay - Hotel is very tired. My basement room had a toilet/showerroom which was one of the worst I have ever had. I was in a hurry to get to a meeting so did not fully notice how bad until I returned very late that night. No plug in sink, badly corroded pipes, dirty - particularly around the shower cubical, almost more water flowing down the shower wall from the water selector than came out of the shower head. Seal around shower door dirty and detached and no toilet roll holder. At checkout staff member simply told me to ‘leave key there’ (on deck) no good bye, no how was your stay. Very disappointed with this stay.
- Jocelyn (8/5): One night stay - Hotel looks great from outside, 2 minute walk to tube station. Quaint little shops around the corner & great coffee shop. Receptionist welcoming & friendly. Large room, very clean with good facilities. Unfortunately holes in curtains when drawn, threadbare carpet, bed mattress springs were broken & had to sleep sideways to avoid. Overall very dated, mishmash furniture & very much in need of some TLC around corridors & room
- Mark (2/5): Disgusting. Waste of money - Dirty, no handwash, unfriendly staff, breakfast is terrible. Sign in was terrible as we were asked for ID like criminals. No water in the room. Broken door. I can go on and on. The money they charge is not worth it we had to move to another hotel as we was so disappointed
- RODERICK (8/5): - Not an area I normally stay in but I’ll make an effort now. Staff polite and helpful. Room a little tired but clean and had everything I needed. Area close by has great character. I’ll be back.
- Rebecca (10/5): - This hotel is very close to Sheridan Square and Little Venice. It's a short and beautiful walk from a lot of restaurants and parks. It's also very close to an Underground station, making it very convenient for travel to central London attractions.
- Liz (6/5): - Very convenient to Bakerloo line, room was basic but clean, staff friendly, the room could do with a bit of updating but absolutely fine as a place to stay the night whilst we went to a show at Wembley. Couldn’t get any hot water for the shower in the morning
- Sally (6/5): - Arrived expecting to check in at 2 as advertised.. waited an hour and ended up with a different room. Co travellers were on the top floor and were advised not to use the lift as its an old building and often breaks down.. Felt that there was a problem with organisation and guesswork… another customer asking receptionist to show her on the map of London where the hotel was.. receptionist drew a circle around London and said “in there somewhere “.. Room was tired in need of redecorating/updating.. some of the sockets didn’t work.. Co traveller had issues with shower with the temperature control not working and the actual shower knob coming off in his hand.. Handy for the tube on a positive note.
- Verified traveler (6/5): Review - Had to change rooms first night. However, the 2nd room decor and furniture was rather worn also. The TV I told reception did not work properly the picture and sound kept breaking up. They said they had fix but it was the same the next day.
- Freya (8/5): Good value - Old fashioned hotel with comfortable beds and a hospitable reception. Could probably do with a lick of paint, but I like older properties and it's a lovely building.
- Augusto (2/5): - We were appalled by the fact that Expedia described this property as a ‘boutique’ hotel! It may have been way way back in the day but currently, it is a run-down property which falsely advertised a lift (it was broken during our entire stay and it only reached the 2nd floor (we were on the 3rd level which was actually on the 4th floor). Air conditioning was advertised but also broken in our room. So many things were broken in our room - too many to list (floor tiles, towel racks, shower head, carpet, heater)!! I had read some of the nasty reviews in advance but I had also read some fairly positive reviews so we were hopeful that there would be some redeeming qualities and sadly, the only two redeeming qualities evident was the large size of the room and the clean bedsheets. The room decor was dated and dusty and one of the two windows wouldn’t stay open so in the middle of a London summer in a hotel room with no A/C, we struggled to get fresh air in our room. When we mentioned these deficiencies to the staff, they provided the appropriate lip service (“we’re sorry, we didn’t realize the AC was broken”, “we’re sorry the lift is broken”.). It is so sad because the building has such great bones and it comes with an incredible history but it is clear that the current owners have no respect for the history and no desire to keep the property in an excellent state.
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