Holiday Inn Resort Orlando Suites - Waterpark by IHG
Location: 18000 International Dr S., Orlando, Florida, 32821, Orlando, US
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Experience the ultimate family getaway at the Holiday Inn Resort Orlando Suites - Waterpark, where adventure and relaxation await you!
Poolside Paradise
Dive into fun with not one, but two outdoor swimming pools and two hot tubs. Complemented by a thrilling water park for even more excitement, your family will make unforgettable memories splashing around!
Dining Delights
Savor delectable American cuisine at the Lakeside Cafe or explore our five dining options, including a convenient coffee shop. Enjoy refreshing cocktails from our poolside bar, perfect for unwinding after a day of adventure.
Comfort and Convenience
Our spacious, air-conditioned rooms come with modern amenities, including refrigerators and flat-screen TVs. With a 24-hour front desk and complimentary Wi-Fi, everything you need is at your fingertips.
Don’t miss out on this perfect escape—book your stay today!
Important Information
- Pool access available from 9 AM to 9 PM.
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- A car is not required for transportation to and from this property.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 04:00 PM - anytime
Check-out: 10:00 AM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Fitness facilities
- Arcade/game room
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Wheelchair accessible
- Outdoor furniture
- Elevator
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Shopping on site
- Golfing nearby
- Breakfast available (surcharge)
- Television in common areas
- Arcade/game room
- Safe-deposit box at front desk
- Multilingual staff
- Smoke-free property
- Grocery/convenience store
- Tours/ticket assistance
- Wheelchair accessible parking
- 24-hour business center
- Waterslide
- Basketball on site
- Miniature golf on site
- Playground on site
- Self parking (surcharge)
- Computer station
- Water park access (surcharge)
- Pool cabanas (surcharge)
- Pool sun loungers
- Banquet hall
- Eco-friendly toiletries
- LED light bulbs
- Outdoor entertainment area
- Children's games
- Wheelchair-accessible public washroom
- Assistive listening devices in meeting rooms
- Wheelchair-accessible van parking
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Handrails in stairways
- Lifeguard on site
- Well-lit path to entrance
- Stair-free path to entrance
- Pool hoist on site
- Pool access ramp on site
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
3 Bedroom King Suite, Waterpark Included
2 King Beds, 1 Twin Bunk Bed and 1 Double Sofa Bed
995 sq feet
Layout - 3 bedrooms, living room, and dining area
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and heating
Accessibility - Lever door handles
Eco-friendly - Eco-friendly toiletries and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Kitchen
- Stovetop
- Sofa bed
- Free Local calls
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Separate dining area
- Weekly housekeeping provided
- Pets allowed
- Separate bedroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
-
2 Bedroom Queen Suite, Waterpark Included
1 Queen Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed
595 sq feet
Layout - 2 bedrooms, living room, and sitting area
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and heating
Accessibility - Lever door handles
Eco-friendly - Eco-friendly toiletries and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Sofa bed
- Free Local calls
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Weekly housekeeping provided
- Pets allowed
- Separate bedroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
-
2 Bedroom Queen Suite, Waterpark Included
1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed
595 sq feet
Layout - Bedroom and sitting area
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and heating
Accessibility - Lever door handles
Eco-friendly - Eco-friendly toiletries and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Sofa bed
- Free Local calls
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Weekly housekeeping provided
- Pets allowed
- Separate bedroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
-
Suite, 1 King Bed with Sofa bed
1 King Bed and 1 Double Sofa Bed
495 sq feet
Layout - Bedroom, living room, and sitting area
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and heating
Accessibility - Lever door handles
Eco-friendly - Eco-friendly toiletries and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Sofa bed
- Free Local calls
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Weekly housekeeping provided
- Pets allowed
- Separate bedroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
-
Accessible, 2 Bedroom King Suite, Waterpark Included
1 King Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed
595 sq feet
Layout - 2 bedrooms, living room, and sitting area
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and heating
Accessibility - Roll-in shower
Eco-friendly - Eco-friendly toiletries and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Sofa bed
- Wheelchair accessible
- Free Local calls
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Weekly housekeeping provided
- Pets allowed
- Separate bedroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
-
Standard Suite
1 Queen Bed and 1 Double Sofa Bed
450 sq feet
Layout - Bedroom, living room, and sitting area
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and heating
Accessibility - Lever door handles
Eco-friendly - Eco-friendly toiletries and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Sofa bed
- Free Local calls
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Weekly housekeeping provided
- Pets allowed
- Separate bedroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
-
1 Bedroom King Suite, Waterpark Included
1 King Bed and 1 Double Sofa Bed
595 sq feet
Layout - Bedroom, living room, and dining area
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and heating
Accessibility - Lever door handles
Eco-friendly - Eco-friendly toiletries and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Kitchen
- Stovetop
- Sofa bed
- Free Local calls
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Separate dining area
- Weekly housekeeping provided
- Pets allowed
- Separate bedroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
-
2 Bedroom King Suite, Waterpark Included
1 King Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed
595 sq feet
Layout - 2 bedrooms, living room, and sitting area
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and heating
Accessibility - Lever door handles
Eco-friendly - Eco-friendly toiletries and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Sofa bed
- Free Local calls
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Weekly housekeeping provided
- Pets allowed
- Separate bedroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
-
Accessible, 3 Bedroom King Suite, Waterpark Included
2 King Beds, 1 Twin Bunk Bed and 1 Double Sofa Bed
995 sq feet
Layout - 3 bedrooms, living room, and dining area
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and heating
Accessibility - Roll-in shower
Eco-friendly - Eco-friendly toiletries and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Kitchen
- Stovetop
- Sofa bed
- Wheelchair accessible
- Free Local calls
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Separate dining area
- Weekly housekeeping provided
- Pets allowed
- Separate bedroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
Guest Reviews
- Gladys (10/5): - Breakfast
- Tim (4/5): - No towels at pool
- Wayniece (10/5): - My Kids Loved The Pool And Play Areas!
- muna (6/5): - The elevator wasn't working we had to use the stairs to the 4th floor . I found a small cockroach in the room... we did like the water park and the pool .. the breakfast was very good
- Juan (2/5): - Disappointed about this location , be careful if you book with Expedia they will send you a email after you booked with more fees and parking charge it’s the only Hotel around this area charging parking , water park it’s dirty, overpriced, disappointed with this Holiday inn
- Vanessa (8/5): - Super kid-friendly!! Love all the plannee activites. The staff was super nice and helpful overall things where clean.
- Michelle (2/5): - The first room we had was not clean at all. It looked like it had bed bugs. The bunk bed, top bunk mattress was wet, too. The manager was very accommodating. She even said it wasn’t up to standards.
- Kenneth (6/5): - They told me they will refund me 2 days parking but never received
- Michelle (10/5): - Friendly staff. We did not eat breakfast, too expensive. Wishing you had more chain or less expensive places to eat. Some things were closed. Overall it was great!
- Filipe (6/5): - Not ideal
- Ayana (8/5): - Down the road from disney! Cleaned our room everyday and brought fresh towels. The only thing i didnt like was the paperthin walls! We could hear everything outside and from our neighbors room as well. Other than that it was perfect for our family and cheaper than a disney hotel.
- FREDERICK (10/5): - Great customer services.
- Tiffany (2/5): - Outdated property and very dirty. I have paid less for more. Definitely avoid. Very disappointed at the quality of the room. Very thin sheets on the bed. Rooms are dusty and dirty. I dropped my lipstick on the side of the dresser and when I moved the dresser to find it, there was about two inches of dust and hair stuck to the wall and my lip stick... They can have it now. Took my kids to the game room, and there were pills all over the floor, I had to fight one out of my two year old's hands. Looked down and there was a whole bottle of them spilled. Our neighbors kids kicked the wall until about 1am, and someone was smoking right outside the room all night, so the smell of smoke was heavy. Elevators are scarce, outdated, and the lines to use them are longer than any Disney World line I'd ever wait in. Spider webs have taken over the stairs, so choose wisely. Fail.
- Elmarie (10/5): - The water park and my daughter had a wonderful time !
- Wayne (2/5): - The condition of this property is absolutely horrible! The water equipment is rusted and falling apart all elevators do not work, the pool area is disgustingly gross you can smell the urine everywhere it’s ghetto pass on it
- Yostin (8/5): - I felt a very bad smell on the room carpet
- Catherine (6/5): -
- Bernardo (2/5): - Rented cabana and furniture were full of mold, the cushions were gross, the tv in the cabana didn’t work, the mini fridge was dirty. Kids couldn’t enjoy the water jungle gym because they literally had to line up and wait their turn to go up and slide. Mind you there’s 6 slides and they only let 2 kids in at a time. Ridiculous. It was rusted, property is run down. Pizza was like cardboard. Place is over rated.
- khalid (2/5): - Not clean
- latasha (8/5): - Love that it has water slides. I had chose a 2 bedroom for the kids bunk beds need more circulation in the room got super hot in there. They were fast to fix my fridge when it wasnt working but messed my food order up and made me wait with half the order to get cold while the fix it.
- Baylor (10/5): - Clean fun has lots to do and buy only thing they kept blocking off the parking spots I didn’t know where to park and most elevators weren’t working so used the stairs the whole time.
- Victoria (6/5): - It was great for the price but could use a facelift. Kids had fun
- Yvonne (2/5): - The water slides and restaurants as advertised were non existent..... no one came to change bedding or bring new towels until our last day even though we asked daily. People outside were smoking weed, and trashing the pool areas. The same trash was everywhere our entire stay. Bandaids, alcohol, food and garbage everywhere!
- regina (10/5): - Excellent
- Brittany (10/5): - Perfect for families. The water park inside the hotel was amazing!
- Carlos (10/5): - Spent a great time with the family, staff were very attentive, respectful, and their txt messaging system was incredible.
- jennifer (10/5): - Kids friendly
- Marion (10/5): - Staff was excellent. Even under renovations, this was still a great place to stay. The mini mall , arcade , gift shops , bar and dining options was great to keep family entertained just steps away from Your room . Love it
- Cristina (2/5): - Not a good experience from check in to check out. Poor service when needed assistance in the room. Waited 4 hours and no one ever came with towels and bed covers for the pull out. Also, charged for car Parking that I didn't request. Was a completely painful experience to then complain at the front desk. In the end, they resolved my discomfort but I won't be back.
- Jonathan (2/5): - Not worth it.
- William (2/5): - It was a terrible experience, the entire hotel is falling apart. The bedroom smelled like bleach, everything was falling apart and/or not working in the room. Someone outside our room was smoking marihuana and it went into the room (we have a toddler and that was unacceptable).. I would encourage Expedia to get this hotel out of the list of hotels that they recommend.
- Alberto (8/5): - The room was OK, but it needs some maintenance.
- Edna (8/5): - Clear room
- Jade (6/5): - Had to change rooms due to a broken front door. The second room wasn’t as clean as the first. Pizza at the restaurant is good. This is our second stay here . Kids enjoy the pool and it was nice that it wasn’t as crowded this time of year
- Sandra (10/5): - Absolutely love this place every time we go. My grandchildren could play here all day. Highly recommend.
- Josselinne (4/5): - I just went for the weekend, Saturday to Monday and my experience was not great. First for check in it's not in the lobby, you have to go to a whole different building to do it even though there were 4 people in the registration area. The lady who did our check in had a horrible attitude wasn't great being greeted like that. The groundskeeper was great though he drove us from one building to the next and was very friendly. We were barely at the hotel but while we were out someone came in I guess to clean but the apartment wasn't clean, they just moved all of our stuff around which wasn't a great feeling, made the bed and picked up a towel. When it was time to check out we went to the building where we checked in and it was locked, the registration area was empty so I called and was transferred over 8 times until I got tired and said I'll just leave the keys with a note that we checked out, we had to be at the airport at 4am. When we approached the counter a guy came up and told us to put the keys in the drop box, he was there all a long but he was sleeping, then while we waited for our Uber he left the building and never came back. There was no guard at the parking post so anyone could just come and go whenever they want. Unfortunately my experience was horrible.
- Janch (10/5): - It WAN amazi
- Mary (4/5): - It was a horrible experience. First of all I was charged for parking $45.00 for each day. AND resort fees of $60.00 per day AND breakfast of $35.00 each day Outrageous!! My shower was broken and I had to wash myself from the bathroom sink without washcoth! They couldn't changed my room they were rooms were full. I will not be returning!
- william (4/5): - Our toilet had gotten clogged it took them 3 hours to get someone to unclog it , than when we came back from lunch and our room was flooded all my stuff had gotten soaking wet with toilet water. When I made them aware of it it took them 20 minutes to get someone up there to fix it than it took them almost an hour to get us a new room and I had my kids w me just sitting out in the hallway with our wet things. Once they got us a new room it took them 20-30 minutes to bring us the room key. Once we get in the room the room was smaller than our last and the toilet seat was broken and the sink faucet handle had broken off. All I can say is do better. Never seen a manager and spoke to someone on the phone for 10-15 at most.
- Linet Hernandez (10/5): - excellent
- Ashley (10/5): - N/A
- Breanna (2/5): - Nothing
- Abraham (10/5): - The staff were all amazing , Allie was such a sweetheart with the best customer service ! She also waived the parking fee because it was only 10% capacity when we arrived . The room was cleaned one time only but that’s ok when it was cleaned the ladies organized and put my kids AirPods away and their phones to the side.so that itself says a lot and will definitely be back , the pool and water park activities were so much fun my kids did not want to leave . Thank you for all the amenities and the great overall service .
- stephanie (6/5): - property was ok, went there because of the water park but it was broke so i had to leave resort to take my kids to a water park also elevators was broke had to go all the way to the other side of building to get on elevator or walk down long stairs
- Marian (8/5): - our room lights didnt really work and we didnt even had a phone in our room
- Kelsey (6/5): - The rooms themselves were very spacious and lovely! Our fridge was leaky and off balance. Our sheets were yellow and dirty and I had to call and request house keeping the next day of our stay. I was told they do not just come and clean, you have to request it. They were doing maintainece on the parking lots which we were not told about ahead of time at all, so it made it extremely difficult for our drivers to navigate and get to us. One of our drivers was actually denied access to us on our last day there and we had to walk a long distance with all of our suitcases and baggage just to get to where he has. There was no reason he couldn't come to us--- nothing was obstructing him. Security just wouldnt allow it. Out of 5 restaurants, only 3 were open. Chinese place and Mexican place were closed the entire week we were there. They also had two pools but one of them was closed due to construction. The staff were extremely friendly to us and even remembered my sons Birthday. He received a free complimentary ice cream as well! This was not a horrible place to stay, but I feel for what was offered the price should have been lowered or we should have been given a discounted stay.
- Marla (10/5): - Everything good second time I stayed there pretty good rooms
- Sandra (6/5): - It was ok for the price, but we probably won’t go back. Check in was slow, part of the resort was under renovation which we were informed ahead of our stay, but no one mentioned the waterpark being closed. It was the only reason we booked this hotel for. As a matter of fact, we were told during check in that the waterpark closes at 7pm. We rushed to make sure we have enough time to enjoy it, but then turns out it was closed. The splash pad was open but all the older kids were crammed with the littles and it just wasn’t what we expected. They promote 5 restaurants, but 2 of them were closed and it’s not really restaurants, it’s more like a food court. I don’t remember reading this on their website but I might be wrong. Our room was nice, but the ceiling light in the main bedroom was not working, neither was the TV. We got in the room pass the kids bedtime so we didn’t call anyone about it as it was too late to change rooms or to wait for someone to come fix it. The room was clean except the kitchen floors felt a little sticky. One of the elevators was not working so everyone was using the only other elevator left. The price seems right but next time we’d rather pay more and have all conditions.
- JB (4/5): - When I went to check in their system was down so they couldn’t print
- MacMillan (8/5): - This resort needs smart tvs for sure everything else is great
- Corinna (10/5): - This facility and rooms are absolutely beautiful. The pool and water park area are great. The onsite theater was great. There’s great restaurant options so you never need to leave during your stay. It was honestly a great time.
- Ashley (10/5): - Great amenities for the price. Very friendly staff.
- Juan (10/5): - Great place great price exactly what was expected
- Asela (6/5): - Worst part is how they trick you at checking to sell you a timeshare the resort fee is super expensive because they charge you for the water park. This is not a hotel is a time share the room was impecable clean but the property is under repair and parking was a challenge. Want your AC under 70 F is not happening and the water pressure in the shower extremely low
- Celio (8/5): - they need to renew the rooms
- Paola (8/5): - Improve room cleaning and details.
- Kevin (6/5): - We stayed here for a week because based on the pictures, it seemed like a great spot. I remember thinking one could spend a week at this resort alone without doing any parks (we did 5 days of parks). The pool was nice and my kids loved the water park area. But the other amenities were severely lacking. There was only one quick service restaurant open the whole week and only really had pizza available, despite other options being listed on the menu. The room was also fairly run down, leaky shower with very poor water pressure. Common area bathrooms were also poorly maintained or closed all together. The staff on site was extremely pleasant to deal with in spite of all this. While this wasnt a terrible experience, I would be hesitant to return unless i couldnt find another spot with a similar water park.
- regan (2/5): - check in at 4 not mentioned when booking check out at 10 am . half rooms not available and even if we ready to pay extra rooms not given on time got room at 5 pm. so wasted whole day of trip.
- Claudius (10/5): - Great experience
- Gerald (10/5): - worth the stay, needs more pool chairs, and pool closes too early
- Amelia (10/5): - We enjoyed the water park, arcade and breakfast buffet but the construction on the parking lot became a nuisance when 2 entrances were blocked at once then they tore up the storm drain right behind my car. The bedroom fan light would turn on randomly during the night by itself, you couldn’t adjust the thermostat settings, and day one the kitchen cabinet door fell off when we went to open it. The staff resolved most issues almost immediately though which was great but they should consider addressing the other issues I listed above.
- Shavonne (10/5): - Good time
- Porsha (10/5): - Very clean.
- Bowser (8/5): - It felt like the whole property was under construction. Uber was confused about where to drop off and pick up since the hotel changed the area but it is definitely not clear when on site.
- edwin (4/5): - Staff is great but overall cleanness was not great. Out carpet in the room was filthy. Couldn’t walk on it with out feet or socks getting dirty. And room was old with messed up floors. Bed would make a lot of noise like the box it was on was breaking. Arcade and pool was great for kids and food was good as well tho
- Maurice (2/5): - A lot of information was left out of the books should have stated in the pool was going to be closed and it was a bunch of construction going on
- Felix (8/5): - Good
- Ed (4/5): - Check in was terrible room was not ready had to wait over a hour for my room to be ready for a 4 pm check in.
- Roberto (4/5): - Construction! Due to construction, there was only one pool available (super crowded), the parking was limited because of the equipment, the construction noise level was high bright and early, and the water from the faucets smelled like perm. The food was subpar! I believe it was microwave food. After walking all day at the parks, my feet needed a break from shoes! Walking barefoot in the hotel left my feet black! We asked for someone to come and clean or at least give me a bucket and mop so I can, but nothing!
- Elizabeth (6/5): - Lively, lots of activities.
- Yanelies (10/5): - My kids loved it
- Belinda (10/5): - I had a wonderful time, recommended this hotel for my friends and family
- Jatty (6/5): - It is so big and no information . not a lot staff
- Firdavs (2/5): - Dirty
- Indira (10/5): - Everything was absolutely incredible, from customer service to how super clean the room was and the tranquility of the place. My children loved it and we can't wait to go back.
- Rosalba (4/5): - Struggled with parking despite having to pay for it. WiFi issues caused me to miss 2 days of online work.
- candiscia Akintoye (4/5): - I booked a room for three days but checked out early and was incorrectly charged an additional $89 because a staff member did not process my checkout properly. I was told I would receive a refund for one day of parking and the resort fee, and I was even given paperwork confirming this. However, when I returned home, I saw that I was charged instead. On top of that, the staff at the front desk were extremely rude. This experience has been very disappointing, and I will never book with this hotel again.
- Claudia (4/5): - The room was clean and the staff gave us the best service. But the property needs maintenance, everything looks old and unsafe. We wanted to spend 3 nights there and we decided leave early. To much people, for a small pool, part of the water attractions were closed and the kids area looks old and dirty.
- Yadira (10/5): - They have great staff and too many options but I think that the need more security, They need more lighting, they have somewhat dark areas and they could put security cameras outside the buildings
- Carlos E. (6/5): - The pool was overclouded of people Water has a lot of Clorox Around the pool was not clean
- Luis (6/5): - Resort fees were ridiculous. Charged to park everyday $30. Resort fees $75 everyday. Rip off for what they are providing.
- Shaheen (4/5): - They didnt change the sheets at all for my stay. The the wifi was always down. You had to ask for wash clothes.
- Paris (10/5): - Loved all the hospitality
- Joe (2/5): No wifi - This stay was horrible. They didnt have internet and i have Verizon and it wasnt working at this resort. Tge front desk clerk had a nasty attitude when we asked about the internet. Could you imagine going on vacation with 4 kids and no wifi for the entire trip? Im a nursing student, i had homework due so i had to cut my trip short in order to turn my homework in on time. I will never stay here again
- Tashanna (4/5): - I feel like the price was too much for what the property looked liked. Management was excellent with customer service. Workers were really good. The cost is what I don’t approve of
- Pablo (2/5): DO NOT BOOK! - This hotel was not worth the price at all. There was a huge line to check in and the staff always had an attitude when asked any type of question for clarification due to undisclosed resort fees that they were charging us. When we got to our rooms after the long check in process, one of our rooms was extremely dirty and had not been touched besides making the bed which I doubt the sheets were actually cleaned. The floors were dirty with dirt, the floor tiles were seperated and were dangers for our child to walk on. The walls had some type of sauce on it. They didn't even provide dish soap to clean the dishes after use. I have stayed at many different hotels in the orlando area and this is by far one of the worst experiences I have had. Not worth the price even with the water park.
- Sirros (10/5): - Under construction right now
- Jorge (2/5): - Property in bad condition and the extra charge for parking spots not right I never pay for park my car in a hotel or resort that I stay
- Joshua (6/5): Mediocre - We were so excited to spend some family time here for the weekend. But as soon as we checked in they got us for a timeshare spiel. Instantly we regretted it. They lied about several things. Simply don’t do it unless you want to waste 3 hours of your morning. Our suite was comfortable, clean and stocked with plenty of towels. The elevator closet to our room wasn’t working. A few areas were under construction. They have several restaurants on premises but they open late in the afternoon. We tried both the Asian and pizza but they were both subpar. The waterpark is honestly why we chose this hotel for the kids. The two jacuzzis were relaxing. The bar served great drinks. Unfortunately, the pool and the outdoor amenities constantly kept closing due to lightening. The pool towels were small, thin and dirty. There weren’t enough lounge chairs. Saw drunk adults and fighting over a lounge chair. Overall, we left early because the pool kept closing and the type of people staying there were unmannered. As a local I wouldn’t return to this hotel nor do I recommend it.
- BRIAN (2/5): - Crowded, super dirty. Poor property conditions
- Elvin (6/5): - Property looks rundown
- Samantha (8/5): - The room was nice. Dont tell you breakfast and parking is not free. Overall stay was good but will not return
- Christina (6/5): - This could be a nice property if they would just clean it up. The outside is nasty and there is no grounds keepers keeping it clean.
- Verified traveler (6/5): It was alright for the money. - Check in process was easy and convenient. I believe the counter should be moved right to the front by the entrance gate instead of it being at the resort center. The room was spacious but not enough blankets and pillows for the pull out sofa. The shower soap dispenser was not working properly and was an inconvenience. There were loads of kids everywhere and I guess it is expected with it being a watermark. Lots of activity but the elevator was always crowded and not working properly at times.
- Janelle (8/5): - It was great for what we needed!
- Marina (10/5): - Wonderful place to stay and enjoy waterpark!
- Thomas (8/5): - We had the 3 bedroom which was nice, but broken elevators and a 1/2 mile hike to get ice.
- Armando (10/5): - Everything was amazing
- Sandra (10/5): - I love everithing
- Michelle (2/5): - I would never stay here again. The hotel wasn’t fully open all the pools weren’t available to use the daily fees went up and even the employees didn’t know what time the water park should be open or closed. The room was only cleaned when called to complain and I had to call daily to have towels in my room. The employees there have BAD ATTITUDES and there was nothing to eat on a daily but pizza over all wouldn’t recommend this hotel to ANYONE
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