Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

Location: Carr. a Punta Sam SM 6, Lote 6 Zona Costera, Zona Continental, 77400, Cancún, mx

Star Rating: 5 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Nightclub
• Clubhouse
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Car hire
• Sauna
• Massage services
• Table tennis
• Currency exchange
• Board games/puzzles
• Concierge service
• Wheelchair accessible
• Kid meals
• Kids' outdoor play equipment
• Evening entertainment
• Entertainment staff
• Coffee Shop on site
• Fruits
• Shallow end
• Beauty Services
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Broadcast Live sport events
• Supervised childcare/activities
• ATM/banking
• Shopping on site
• Television in common areas
• Nightclub
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Playground on site
• Snorkeling on site
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Clubhouse
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Health or beauty spa nearby
• Swimming nearby
• Beach club nearby (surcharge)
• Beach toys

Rooms Available

• Privileged Suite & Swim Up

  This suite features a private pool. The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. Featuring a terrace with garden views, this suite also provides soundproof walls and a flat-screen TV with satellite channels. The unit offers 1 bed.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Fan
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Private pool
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Toilet paper
  • Sofa bed
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Key card access
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Privileged Suite Terrace

  The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a terrace with garden views, this suite also features soundproof walls and a flat-screen TV with satellite channels. The unit has 1 bed.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Fan
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Toilet paper
  • Sofa bed
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Key card access
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Suite Superior

  This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 1 bed.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Private bathroom
  • Dressing room
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Wardrobe or closet
  • Coffee machine
  • Toilet paper
  • Sofa bed
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Key card access
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Privileged Suite

  This suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Fan
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Wardrobe or closet
  • Coffee machine
  • Toilet paper
  • Sofa bed
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Key card access
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Privileged Romance Deluxe & Swim Up

  This double room features a private pool. The spacious double room features air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Fan
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Private pool
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Toilet paper
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Key card access
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Family Suite Superior

  Offering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned family room offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Private bathroom
  • Dressing room
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Wardrobe or closet
  • Coffee machine
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Key card access
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Privileged Grand Family Suite Superior

  Offering free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned family room offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 4 beds.

  Max Occupancy: 6 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Fan
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Wardrobe or closet
  • Coffee machine
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Key card access
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Privileged Grand Family Suite Deluxe

  Featuring free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned family room features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Fan
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Wardrobe or closet
  • Coffee machine
  • Toilet paper
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Key card access
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Privileged Grand Family Suite & Swim Up

  This family room's special feature is the private pool. The spacious family room provides air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom featuring a shower.

  Max Occupancy: 6 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Fan
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Private pool
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Key card access
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Superior Suite with Sea View

  This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 1 bed.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Private bathroom
  • Dressing room
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Wardrobe or closet
  • Coffee machine
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Serhii (10/5): -
• Andjelka (9/5): - Our stay at Catalonia Costa Mujeres was absolutely wonderful from beginning to end. The resort is beautiful, relaxing, and truly exceeded all expectations. The rooms are extremely spacious, modern, and comfortable, with gorgeous balconies that made every morning and evening feel special. What truly made this experience unforgettable was the incredible staff. Everyone was always smiling, warm, welcoming, and genuinely pleasant. The level of service throughout the resort was exceptional. A very special thank you to Cinthia, Gustavo, Fernando, and Mario at the front desk, who were immensely accommodating, professional, and always willing to help with anything we needed. They truly made us feel valued and cared for during our entire stay. The food was another highlight of the trip. The buffet offered a huge variety of delicious options every day, with something for everyone. Everything was fresh, flavorful, and beautifully prepared. The steak restaurant was especially amazing — easily one of the best dining experiences we’ve had at an all-inclusive resort. Overall, Catalonia Costa Mujeres delivered an incredible vacation experience with outstanding service, amazing food, beautiful accommodations, and the kindest people. We cannot wait to come back!
• Ngan Anh (10/5): Exceptional. Would love to come back. - I was really impressed with Catalonia Grand Mujeres location. Everything was so clean, the sfaff were extremely friendly and professional. The food was exceptional and various. This was actually my first time trying All inclusive and it was over my expectation. I love that the staff came to clean my room every single day, not to mention my room was so pretty. The pool was super clean and had special part for babies, the view and facilities were new, renovated and beautiful. They have live music every night. My family took a chance to try the food in all the restaurants and all of them were great experience. The only thing I didnt feel satisfied was the spa. I had to pay the big amount of fee (even higher than here in my spa in the US) but they didnt do massage properly. They only applied oil and touch my leg and hand and used the hot stone for the sake of it. I even chose 80 minutes because I was afraid the shorter time couldnt help since I had a back pain. They even asked me before starting if I need to be treated at any special parts on my body and I made it clear I had a back pain, they still didnt do any thing with my back, only focused on my legs, my arm and a little bit on my shoulder. I walked out of that spa with still the same back pain.
• YOVANNY (9/5): Ubicacion - En general el hotel y servicio muy bueno La habitacion que me asignaron con vista al mar no tenia la mejor ubicacion
• Eduardo (10/5): - Everything !!
• Dos Santos (10/5): -
• Jennifer (9/5): Muy agradable. - Excelente. El transporte para ir a la zona hotelera costoso.
• Dedeyan (10/5): Hôtel très agréable, propre - La propreté, la literie, chambres spacieuses, nourriture très bonne L’hôtel est un peu excentré, pas assez de choix en terme de nourriture et les fruits jamais mûres c’est dommage
• Anna (4/5): I really wanted to relax before giving birth but it was something new every single day - food and hotel's territory was nice The hotel itself was nice, the food was delicious, and overall the stay could have been enjoyable. Unfortunately, our first impression was completely ruined by the reception staff and a very stressful check-in situation. When we arrived, the price of our reservation suddenly changed from around $2300 to $3500. Later we found out that somehow our children’s ages were listed as 0 and 0 instead of 5 and 7, so the system apparently did not calculate their charges correctly. We still do not know whether this was Booking.com’s mistake or the hotel’s. At first, the receptionist told us we either had to pay $3500 or pay a $300 penalty and leave. We were shocked. We also could not immediately contact Booking.com because our roaming was not working yet. After a long wait, another employee suggested we cancel and rebook the reservation ourselves. In the end, we paid around $2800 total, which was still about $500 more than our original booking, and we also received a smaller room than the one we originally reserved. What made the situation even more upsetting was that I was traveling with two small children while being 7 months pregnant. Some reception staff openly discussed us and gave us judgmental looks, which felt very unprofessional. In the end, both the hotel and Booking.com kept shifting responsibility onto each other, and Booking.com offered only $70 compensation. Overall, I am very disappointed with both the reception staff and Booking.com customer support for how this situation was handled.
• Eren (10/5): - Clean and spacious
• kevin (10/5): I’d have stayed more time if I could - Cleanliness, service, food, activities Amazing staff
• Sonia (10/5): - - -
• Mark (8/5): -
• Sophia (8/5): Everything was lovely except the cabana matter - It was clean and much to do Pool area, people add their towels to the cabanas early morning and they stay their all day, the staff does not check the 1 hr limit, I was never able to get a cabana for that reason during my visit.
• JhaKeisha (7/5): Overall stay was nice. Feliz the guy at the front desk has excellent customer service. Helped us get the best room and a - All inclusive packages. The rooms were nice and clean. Property landscaping needs a due over. Trees, everywhere.
• Julian (9/5): Volvería totalmente - Muy buenas instalaciones. El kids club es realmente bueno y la atención de todo el personal. El buffet muy bien rico Es muy difícil encontrar reserva en los restaurantes especiales y la comida no es tan rica
• Anthony (10/5): Amazing. Will be coming back to this resort. - Property was extremely beautiful There was not one thing I didn’t like about this resort
• German (10/5): -
• Marina (10/5): Experiencia fantástica - Todo. La amabilidad del personal, la limpieza, el buffet, todo muy top. Nada
• Betina (10/5): -
• Maria Victoria (9/5): Estadía espectacular - Las instalaciones muy lindas, gastronomía espectacular, playa hermosa, kids club genial! Los restaurantes temáticos no eran tan buenos. Entretenimiento medio pelo aunque el show de la noche era muy bueno para lo que suelen ser los hoteles.
• Nancy (8/5): -
• chintan (9/5): -
• Micelys (10/5): -
• Elizabeth (7/5): Unfortunately dont think we will return to this hotel. Do better for national guests, our money is worth the same as Can - Room and pool Staff goes out of their way for any other guests except for Mexicans 🙃(we as Mexicans would ask politely for anything and waiters/staff wouldn’t even verbally respond to us) and we did not appreciate being bullied about wanting to leave the hotel to get to know the city, staff kept questioning us about where we were going why and for how long. Guests want to relax and unwind, not be harassed by staff on why/what we’re doing.
• Mira (8/5): -
• Marc (10/5): -
• 2725e8db8bb870420e89ea1f4c6a9a8f (7/5): - הריזורט מהמם ביופיו הבריכה מהממת וכיפית המקום מושקע ונקי החדר קטן מידי מיטות לא הכי נוחות המזגן שלנו עבד לסירוגין וזה היה ממש לא נוח פנינו מספר פעמים לקבלה שהיו אדיבים ונעימים אך עד סוף החופשה הבעיה לא טופלה זה היה מאוד מאכזב!
• db96d53e265973e5078500ef8a553442 (10/5): -
• ec0f2a941f0d70bf38fdc9ad59df872a (7/5): -
• 4b60231ac413703f453d89aaf258c007 (10/5): -
• 1f8e4c898fbf7234b1685a329bd1a59f (10/5): Rilassante - Struttura nuova pulita tranquilla
• 948863bdca917120c62f00e564ed19d1 (8/5): -
• c4d7ce2c254970ddde114fbde0c7aff6 (6/5): -
• 08956e35b3fa72ac50b6d323979fb828 (10/5): Lovely stay! It was a surprise - Everything was just amazing. Property is new. Main restaurant is huge and super comfortable. The rooms are amazing. The food is so fantastic in the main restaurant that we didn’t go to the others because we were trying something better and better everyday at the main restaurant. The food is very healthy for European, American, South American tastes. You don’t see people in pijamas eating at the restaurant, only well dressed people. The 5th avenue makes you feel that you are not inside an all inclusive. The infrastructure of the entire hotel is fantastic. We used to go to other hotels in Cancun(Sunscape, Meliá, Paradisus), Catalonia basically is better on every single detail. In summary we loved our vacation! Thanks I provided a constructive feedback to the front desk guys. They need to bring more positive energy at the check in/out.
• Aguilera (9/5): Catalonia costa mujeres - Excelente personal de servicio. La playa fantástica, así como la animación. Se deben renovar los pasillos de los edificios de las habitaciones.
• Dhani (8/5): -
• Frances (10/5): - Everything Clean
• Paul (3/5): Very disappointing. I would look at alternative options in the area. - Some of the staff were friendly. The breakfast buffet is good although the same most days Where do I start. This was our second visit. The change in service and quality was so noticeable. Actively gave the resort a 9 before when we were there. It has gone down hill.. Service, Grounds, Food and Drinks all a lot worse than 2 years ago. The Room given was not what we paid for and the room was full of ants. The Ants were everywhere and the hotel did nothing about it. The grounds are worn and dated. My wife sprained her ankle on the floor as there were many missing tiles throughout the grounds. It is very dangerous. Again as with the ants, These issues were ignore by staff. All queries and issues shared on email were ignored completely. The only responses were automated. The staff were moody, especially on the front desk. You are constantly being sold to.. Harassed by people wanting to take pictures and charge you for them. Even when politely told no they would keep coming and keep pushing which makes it impossible to relax so you don't want to be around the pool. If you are able to drink the wine they serve you have an iron stomach. It is vinegar. If you are looking for a 3 Star hotel and you can stay here at a heavily discounted price it would be ok. Definitely not a 5 Star hotel for quality or service
• Joana (8/5): Okay stay - The property is quiet and has a nice beach and fun pools. The room was spacious and the swim up was clean. Housekeeping cleaned up every day. For the most part, the mini fridge was restocked daily. The staff were definitely not as nice as past stays. It seems they were cut back, more overworked and service was not as attentive or quick. Things like having to exchange/track towels or no more mimosa bar were different. We used the makeup service because the hotel wanted to charge 500 dollars to allow outside makeup artist to our room? The makeup was not long lasting and way overpriced.
• Langley (8/5): -
• Raunisha (9/5): Catalonia good times - Ive had such a good experience here at Catalonia. Belem was so friendly, and upbeat. She kept us engaged and had the entertainment side jumping. We also visited the Alegria spa and ot is one of the best spas I've visited. I had Alfredo and it was the right amount of pressure and soft hands. Everyone at the resort was so friendly and helpful. No matter who we came across they spoke and had such an upbeat attitude. The aestethics of the resort was so beautiful. We were able to take plenty of pics in different areas. The photographers were so good at their job they took some really beautiful pics. We felt very safe and appreciated the workers at the gate doing there due diligence. Did not feel like there were any alcohol in our drinks. So we did order shots with most of our drinks. I would definitely come back for another trip. I did feel like the drinks were watered down. We felt like there was no liquor in the drinks. We ordered shots with the drinks.
• Rodrigo (10/5): Hotel super recomendable. Gracias - Las instalaciones, el buffet, todo muy bien.
• Danielle (8/5): First, but not last time in Costa Mujeres - The highlight of the property by far is the staff. Everyone was exceptionally friendly and helpful. I really enjoyed engaging with the entertainment crew as well. I loved that each night ahead of the shows we were able to hear live music from bands and musicians and mingle with the performers for the night. I also really enjoyed my services at the spa. The infinity pool was definitely a plus. I also enjoyed the food overall — there were plenty of options. The rooms were very clean and spacious and cozy and the grounds were kept in tip top shape. I also like that reserving chairs and cabanas is frowned upon but may w the enforcement needs a little work. There were only three things I did not like about the property. 1) You have to make reservations for every dinner place except the buffet. We did not get a single reservation in our entire 5 day stay which was disappointing. It seems people book prior to coming or monopolize all the reservations upon arrival. There must be a new system. Since there are only the buffet, two options and a food truck available for lunch I feel like concessions should be made so guests can enjoy the other restaurants as well. Maybe open more up for lunch time? 2) For the first two nights the room was very cold and we were unable to adjust the room temperature ourselves — this wasn’t pleasant — especially after coming in from the pool. 3) the final complaint is the lack of options for other dietary restrictions. I personally do not eat pork, chicken, or beef and mainly eat a vegetarian and pescatarian heavy diet. While there were options to accommodate me mostly I would like the food trucks and buffets to do a better job of being inclusive for like vegan diets, vegetarian diets, and no pork diets. I’ve stayed at resorts in Cancun that have so I know it’s possible. Other than that, no notes.
• G Marques (10/5): We loved our 10y anniversary trip and we were so pleased to have chosen this Hotel. 10! - Overall the hotel was incredible. Spacious, comfortable, beautiful. Rooms are large and comfortable, restaurants are great and despite many past travelers complained about the food, i really enjoyed it, not only the diversity of it, but the quality of it. very tasteful, well prepared and fresh. fresh sea food, fresh fruits, fresh veggies. The pools were beautiful and the highlight for me was definitely the landscaping. outstanding the only negative we found was the sargassum. it was all across the beach and in the water.
• Tucker (10/5): We'd happily return to Catalonia! - We booked the "Privileged" family swim up suite and it was excellent! My kids loved having our own pool to go to in the morning or in between meals/resting. We thought the breakfast buffet was great, the staff were all so kind and helpful, and the beach was amazing. The "Privileged" rooms also come with perks which were REALLY nice. We loved the use of the hydro spa for free, and the incredible private beach area with its own bar. Also Shamir in customer service was the BEST and was so helpful when I had a specific request for my kids. This is NOT directly tied to the resort itself, so we do not fault them. However, be aware of the jet ski/parasail guys that set up on the hotel's beach. They told us something would be $100 but we got a $175 charge to our credit card. So either avoid them altogether or pay in cash only.
• Orlando MOSQUEDA (10/5): - La habitación y la variedad de la comida Que se centran mucho en la parte gringa en la disco
• Kristopher (10/5): -
• Yessie (8/5): -
• Liliana (6/5): I wouldn’t go back not worth it - It was nice and clean Not enough seating around the pool
• Lea (10/5): -
• יוסי (10/5): - היה מושלם אני ממליץ בחום ואני ישוב לעוד חופשה בקטלוניה המיקום רחוק וצריך אמצעי תחבורה יקרה בכדי להגיע למרכז העיר
• Sergio (9/5): Muy buena estancia - Muy bien NA
• Cristian Daniel (10/5): Estancia maravillosa en un sitio muy agradable en Cancún - Los espacios, su infraestructura, la playa, la diversidad de actividades Un poco la lejanía
• aguilar oregon (10/5): -
• Sandra (10/5): -
• Inna (7/5): -
• Franz Klariz (10/5): -
• Rachel (4/5): -
• Brittney (10/5): -
• Nathaniel (10/5): -
• LILIAN GRACIELA (10/5): Placentera - Las instalaciones, los jardines y las puscinas La comida debería ser más variada y se d vería facilitar la reserva en los restaurantes de especialidad
• Guy (10/5): -
• Mope (8/5): -
• Sandra Elizabeth (8/5): Confortable - La habitación muy cómoda y amplia Todo bien
• Sandie (6/5): It was overall okay stay rooms were nice pool were cold but the performers and workers were great - I like the beloved restaurant and performances My private pool never got sun so it was always freezing. Food could have been better and everything closed at 6
• Anna Lucia (8/5): -
• jakob (6/5): - Maten var bra Otroligt Mycket mygg, allt man kunde köpa i hotellet var extremt dyrt, även taxi och aktiviteter vat över prisade
• Victoria (9/5): Estadía de ensueño - Playa preciosa con muy buen cuidado del sargazo. La vegetación del hotel es increíble. Habitaciones muy cómodas, modernas y limpias. La comida del hotel muy rica, gran variedad de restaurantes, algunos excelentes. El desayuno de gran nivel. Tiene restaurantes que abren a la hora de almuerzo lo que es muy novedoso. El bar del lobby reune mucha gente y es muy cool, pero tiene la música muy baja. Podrían armar más ambiente y extender el horario (cerraba a las 11). La discotheque es buena, con buena música, pero llega poca gente, falta difusión del team organizativo.
• Patricia Isabel (9/5): Super agradable - Las instalaciones súper bonitas y limpias , la comida y restaurante limpio . Muchas actividades, el área de niños muy linda , solo que el horario muy corto . Me gustaría que la playa tuviera un poco más de sombra , talvez alguna palapa más grande donde poder descansar , solamente como estancia . También el sargazo era poco pero en mi estancia se acumuló dos días y no lo limpiaron . El personal que nos atendió en recepción , fue muy rigido , talvez un pokito más de calidad de atención al cliente , De ahí en fuera todo excelente
• Clio (8/5): -
• Jacquelyn (10/5): -
• Rolando Alberto (9/5): -
• Rytis (10/5): -
• Gwen (9/5): Wonderful stay over Christmas and New Year’s - Breakfast quality excellent but serving of coffee /beverages could be improved. Maid service of room excellent and service at pool excellent. Website to book restaurants needs to be improved.
• Sacha (3/5): Resort is undermined by inexperienced, cost-cutting management, lacking hospitality leadership. - Costa Mujeres is a beautiful area; however, the resort does not take full advantage of its beachfront setting. The main buffet is tucked away with no ocean views, which is disappointing. The common areas are visually attractive, but the atmosphere lacks warmth. Décor alone does not create a hospitality experience, and that was evident throughout our stay. The highlight was the Bloved restaurant, available only to Privilege guests, refined food, good plating, and ocean views, but seating is extremely limited (30–40 guests). Service was extremely poor. Upon arrival, our names were not listed at security, delaying entry by approximately 15 minutes after a 13-hour travel day. Check-in was abrupt and dismissive. There was no welcome drink until I asked, no chilled towels, and no offer to sit despite ample seating. One front desk clerk told me, “We are busy lady… if you don’t like me, you can check in with someone else,” which is unacceptable at a resort pricing itself as mid-upscale. Overall, the front-of-house experience reflected novice management, consistent with a budget motel or roadside inn, rather than an upscale resort. Staff appeared undertrained, unsupported, and lacking basic hospitality standards. “Privilege” rooms were substandard: Swollen, water-damaged doors, ground-floor view of unmanicured bush, no sense of upgrade or exclusivity. A room change required additional payment despite already being in an upgraded category. Mold in shower grout and moss-stained walkways throughout the property. Food was consistently bland and uninspired across: Japanese, Italian (with cats roaming at your feet), Steakhouse, Burger joint Coffee deserves special mention.. terrible everywhere! Outside breakfast, only the main bar and the coffee shop served coffee, resulting in 10–15 minute lines. On NYE, buffet meats ran out by 9pm, unacceptable. The food truck and sandwich bar (main beach/pool food options) were closed 2 of our 4 days. Pools were unheated and like an icebath. Bars opened late at 11am daily. Beach loungers were aggressively reserved from 6am, despite posted rules prohibiting this, with zero enforcement. What compounded the disappointment was being effectively forced to remain at Catalonia for New Year’s Eve. This could have been avoided had management demonstrated basic hospitality judgment. Instead, the manager insisted on enforcing C.
• HECTOR (10/5): -
• Amy (6/5): Overall, it’s a nice resort and well kept. If you like cruise ships and Applebees, this is the place - Pros: - Very clean - Nice staff - Beautiful grounds - Eco friendly - Decent entertainment- the mariachi band was awesome! - Balconies in every room - rooms were very spacious - Seemed very small-kid friendly, with a shallow playground pool and some zero entry options Cons: - Beach chairs are extremely limited, so be prepared to fight like you’re at Walmart on Black Friday to get a chair. People “reserve” chairs with their towels early in the morning, even though the resort discourages this, and everyone is ready to throw down if they think you stole their chair. - The food is really inconsistent. The steakhouse was pretty good, but the quality of the meat was not consistent even though we all ordered a tenderloin. The kids liked the buffet but the adults were not impressed. The Italian place (Mamma Mia) was okay. One of the three Asian places we were able to get into (Tao Cat) was not good. - There is no easy way to get grab and go food, even for lunch. They don’t really have “to go” food, and if you can find it (burgers/pizza), you will wait in line for an hour to get it. - Lines are very long to get food, drinks, or coffee, and bars/restaurants seem short staffed. This seems like more of a tactic by the resort to restrict your food and beverage intake. - There is a QR code to reserve in the restaurants, but our family of five couldn’t get a reservation in any of the restaurants we wanted. When we walked by at dinner, there were tons of empty tables. - The website to make reservations and order room service never worked for me. The staff couldn’t get it to work either and said they would put in a ticket but I didn’t hear back. Luckily we had two rooms otherwise I’m not sure how we would have gotten reservations or ordered room service. - Room service consists of about 5 very mediocre options. - There are very few water stations, and there is not an easy way to order water to your room, especially since everything goes through the buggy QR code. - The beach is pretty, but if you’re looking for calm Caribbean waters, this is not it. It’s quite choppy. - You will be quite far from excursions, so expect a 12 hr day to go to chichen itza or an 8 hr day to go to Tulum.
• HECTOR (10/5): -
• Villu (9/5): Mõnus ja rahulik rannahotell. - Vaikne piirkond. Puhas liivarand ja merepõhi. Võimalus teha pikki jalutuskäike mööda randa. Segamatult. Hotellis piisavalt baare ja söömise võimalusi. Kompleksis kauplused kõige esmavajaliku hankimiseks, sealhulgas ravimid. Pearestoran külmaks jahutatud. Õues söömiseks vaid kuus lauda ja need on suure nõudlusega, mistõttu ei saa sinna alati ja pead siis sees söögisaalis külmetama. Pealegi eelistab administraator suunata sind alati ikka sulle söögisaalis ettenähtud kohale.
• Sergio (10/5): -
• Alexander (9/5): - Great staff everywhere - really enjoyed our vacation Exclusive traveller club employees trying too hard too enroll new guest
• Sithokozile (9/5): -
• carl (10/5): -
• Bethsabe (10/5): - Me encantó !! Todo
• Jazzaline (8/5): - Everything Everything
• Tukeila (8/5): -
• Guido (10/5): Muy lindo todo - Todo excelente. Muchisimas opciones de comida durante todo el dia y súper variado y riquísimo. Los restaurantes muy buenos. Las instalaciones muy prolijas y comodas, la habitación muy acogedora, el personal muy a disposición, la playa hermosa y con espacio, los tragos muy buenos. Super recomendable El unico problema que tuve fue que tuve que reclamar varias veces que nos coloquen en la puerta de la habitación un mensaje de aniversario de cortesía
• Günther (8/5): In Summe drei großartige Tage zum Akklimatisieren. - Besonders hat uns die Freundlichkeit aller Angestellten gefallen! Das ganze Ressort ist sensationell. Ständige omnipräsente Psyche-Beschallung, von frühmorgens bis spätabends, vom nächsten Ressort (Planet Hollywood), der ressorteigenen Soundanlage und dem Eiscrusher der nahegelegenen Bar. Wer Ruhe sucht ist hier 100%ig falsch am Platz. Kein Rückzugsort für akustisch empfindliche Personen. Nicht einmal am Strand. Nur im Zimmer bei geschlossenen Türen. Selbst da Geräusche vom Gang.
• tiffany (10/5): -
• Adam (6/5): Average hotel since it has been classed as a 5 star resort - The beach, the wristbands, foyer bar, mini bar, kids club Meals at most restaurants Loud in most places and until late at night Grab and go bar never open Service was poor and staff were often rude/passive No parasols at beach The drinks are watered down and no straws offered which makes certain drinks hard to actually drink Lack of variety for young children No healthy cereals for children (all sugary) Food in buffet greasy or often cold
• Mahboubeh (10/5): - Restaurant was very good although I had hard time to make reservations buffet was good pool was clean room service was very good I did not like spa that much I was expecting at least one hot tob jacuzzi I didn't see
• Maximiliano (10/5): -
• smith (8/5): - The scenery and the aesthetic The lunch in the buffet could be better and make more availability for dinner reservations. I checked in on my first day and was unable to eat any restaurant on the resort because everything was booked
• Eddie (8/5): -
• Megan (10/5): We could not have been more happy with our stay. The only downside was the fridge in our room did not stay cold, but we - The property was beautiful, and well-maintained. Everything was very accessible. The staff here were outstanding! So friendly and went above and beyond to make our stay amazing. A couple stand-out employees for us were Hover and Armando in the Buffet, and Christian at the poolside bar. We’re saw them everyday of our stay, and by tue end they felt like family.
• Angie (8/5): -
• Verónica (10/5): Muy buena experiencia! - La atención del personal fue increíble. El hotel estaba impecable. Sin duda volvería.
• Leandro Sebastia (10/5): Excelente - Lindo Lo lejos que estaba del centro
• Charmaine (10/5): -

Photos