Charlotte Street Hotel, Firmdale Hotels

Name: Charlotte Street Hotel, Firmdale Hotels
Address: 15/17 Charlotte Street Hotel, London, gb

Location: 15/17 Charlotte Street Hotel, London, gb

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Elegant Design and Classic Elegance
Charlotte Street Hotel seamlessly blends contemporary London design with classic elegance, featuring period fireplaces and a wood-panelled library room that exude sophistication.

Luxurious Bedrooms with Artistic Touches
Indulge in the charm of early 20th Century artwork adorning the walls of the bedrooms. Each room is tastefully styled with classic prints, elegant beds, and luxurious furnishings, offering a perfect blend of comfort and artistic inspiration.

Exceptional Amenities and Convenient Location
From a private cinema room and 24-hour room service to a well-equipped gym, Charlotte Street Hotel ensures a memorable stay. Situated just minutes away from Soho's vibrant dining scene and major London attractions, including Oxford Street and the British Museum, this hotel offers both luxury and convenience.

Experience the perfect blend of elegance and modern comfort at Charlotte Street Hotel. Book your stay now for an unforgettable London getaway.

Important Information

Please note, only the following room types can accommodate extra beds and cribs: Deluxe Room, Junior Suite, Loft Suite and Superior Loft Suite.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Massage services
Packed lunches
Currency exchange
Non-smoking throughout
Board games/puzzles
Concierge service
Kid meals
Supervised childcare/activities
Front desk (limited hours)
Free wired internet
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Vegetarian menu options available

Rooms Available

One-Bedroom Suite

These spacious suites consist of of a separate drawing room, king size bedroom and bathroom, Chromecast and Bluetooth Bose Units. Bathrooms are beautifully designed in granite and oak and have separate walk-in showers and 2 basins. Please note, this room cannot accommodate extra beds or cots.

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- CD player
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Cots
Luxury Junior Suite

1 King Bed
377 sq feet

Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Frette Italian linens and bed sheets
Bathroom - Shower, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
- Bedsheets provided
1 Bedroom Virginia Woolf Suite

1 King Bed
700 sq feet

Layout - Bedroom and sitting area
Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Frette Italian linens and bed sheets
Bathroom - Shower, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
Superior Loft Suite

1 Queen Bed
495 sq feet

Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Frette Italian linens and bed sheets
Bathroom - Shower, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
- Bedsheets provided
Queen Room

1 Queen Bed
205 sq feet

Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Frette Italian linens and bed sheets
Bathroom - Shower, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
- Bedsheets provided
Loft Suite

1 King Bed
463 sq feet

Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Frette Italian linens and bed sheets
Bathroom - Shower, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
- Bedsheets provided
Junior Suite, Mobility Accessible

1 King Bed
Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Frette Italian linens and bed sheets
Bathroom - Shower, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Hair dryer
- Bathrobe
- Desk
- Interconnected room(s) available
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- In-room massage available
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
- Bedsheets provided
Luxury Room

Equipped a flat-screen TV, Chromecast and Bluetooth Bose Units, each room has a writing desk and a granite and oak private bathroom. Most have separate walk-in showers and 2 basins. Please note, this room cannot accommodate extra beds or cots.

Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- CD player
- Heating
- Alarm clock
- Wardrobe or closet
Deluxe Room

Equipped a flat-screen TV, Chromecast and Bluetooth Bose Units, each room has a writing desk and a granite and oak private bathroom. Most have separate walk-in showers and 2 basins. An extra bed can be added to this room upon request and subject to a surcharge. Please see Policies.

Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- CD player
- Heating
- Alarm clock
- Wardrobe or closet
- Cots
Deluxe Junior Suite

Equipped a flat-screen TV, Chromecast and Bluetooth Bose Units, each room has a writing desk and a granite and oak private bathroom. Suites have a separate seating area and most have separate walk-in showers and 2 basins. An extra bed can be added to this room upon request and subject to a surcharge. Please see Policies.

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- DVD player
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Wardrobe or closet
- Linen
- Cots
Loft

The Loft Suites are designed over 2 floors with a bedroom on the upstairs and a drawing room on the entry level, Chromecast and Bluetooth Bose Units. Bathrooms are beautifully designed in granite and oak and have separate walk-in showers and 2 basins. An extra bed can be added to this room upon request and subject to a surcharge. Please see Policies.

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- CD player
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Cots
Superior Suite

Equipped with a flat-screen TV, Chromecast and Bluetooth Bose Units, the Loft Suites are designed over 2 floors with a bedroom on the upstairs and a drawing room on the entry level. Bathrooms are beautifully designed in granite and oak and have separate walk-in showers and 2 basins. An extra bed can be added to this room upon request and subject to a surcharge. Please see Policies.

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- CD player
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Cots
Penthouse Suite

This is a stylish and luxurious open-plan suite. It is located on the top (5th) floor of the hotel, is light and bright with views across the London skyline. Chromecast and Bluetooth Bose Units. The spacious bathroom is beautifully designed in granite and oak with an oversize walk-in shower/steam room, 2 basins and a flat-screen TV. Please note, this room cannot accommodate extra beds or cots.

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- CD player
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Cots
Superior Room

Equipped a flat-screen TV, Chromecast and Bluetooth Bose Units, each room has a writing desk and a granite and oak private bathroom. Most have separate walk-in showers and 2 basins. Please note, this room cannot accommodate extra beds or cots.

Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- CD player
- Heating
- Alarm clock
- Wardrobe or closet
Junior Suite

Equipped a flat-screen TV, Chromecast and Bluetooth Bose Units, each room has a writing desk and a granite and oak private bathroom. Suites have a separate seating area and most have separate walk-in showers and 2 basins. An extra bed can be added to this room upon request and subject to a surcharge. Please see Policies.

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- DVD player
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Wardrobe or closet
- Linen
- Cots

Guest Reviews

steve (9/5): Friendly comfortable welcoming and fantastic location - Good room service breakfast on offer
Alison (10/5): Absolute dream of a stay in London - Impeccable experience, service, quality, and value every level!
Samyr (10/5): - Tout! Rien
Peter (8/5): -
MARK (10/5): -
jovanal381 (10/5): Absolutely Loved My Stay Here - Such a charming hotel in the perfect location on a beautiful street in London. The staff were absolutely the nicest people around and made the whole stay feel so warm and welcoming. I think I’ve officially found my go-to hotel whenever I’m in London! ✨
David (10/5): -
Kamau (9/5): -
Samyr (10/5): - J'ai passé quelques jours en famille poir mon anniversaire. Je n'ai rien dis à l'hôtel. Le jour de mon anniversaire ils ont apporté 2 coupes de Champagne et un petit gâteau avec une bougie. Magnifique. Merci à tout le staff! Rien
Matthew (9/5): -
Caerwyn (10/5): Love it. It is our regular home from home in London. -
576arvidl (10/5): The perfect place to call home, away from home! - Me and my girlfriend stayed at charlotte street hotel for a weekend trip to London. We had an absolutely fantastic experience from the moment we arrived. The service was exceptional. Warm, attentive, and genuinely thoughtful without ever feeling over the top. They were super professional and our exclusive expectations were definitely met! The staff went out of their way to make us feel welcome and gave us some great recommendations for places to explore nearby, which really added to the whole experience. The room itself was beautiful, stylish, comfortable, and incredibly well-kept. You can tell a lot of care goes into the details. Most importantly, we both slept amazingly well. The bed was super comfortable and the room was peaceful, making it easy to fully relax. Overall, we left feeling genuinely happy and refreshed. It’s the kind of place that makes your trip just that much more special, and we’d both love to come back. Highly recommend!
SaveljevaOlga (10/5): Amazing experience at Charlotte Street Hotel - Had a really lovely time at the restaurant at Charlotte Street Hotel. From the moment you walk in, the lobby already sets the tone, warm, stylish, and just a really nice space to arrive into. The welcome from the team was genuine and relaxed, and throughout the visit the staff were incredibly accommodating without making it feel formal or overdone. You feel looked after, but in a very easy, natural way. The food was delicious and well thought out, and full of flavour. Everything came together nicely, and the whole experience just felt smooth from start to finish. Definitely one of those places you’d happily return to, whether for something casual or a slightly more special occasion.
robert_S2049MF (10/5): Lovely stay in a great location - I stayed at Charlotte Street Hotel with my mother-in-law and we both had such a lovely time. The staff were really friendly and welcoming from the moment we arrived, which made a big difference. The hotel itself is beautiful, really stylish but still feels relaxed and comfortable rather than overly formal. Our room was spotless, quiet, and had everything we needed for a comfortable stay. The location is also perfect, with loads of great restaurants and shops nearby, but still tucked away enough to feel peaceful. Overall, it was a great choice for a trip together and we’d both happily stay again.
Maps46270436769 (2/5): Disappointing, obstructive, and frankly dishonest experience - We approached Charlotte Street Hotel expecting a level of service that reflects its “luxury” reputation. Instead, what we encountered was an unnecessarily difficult, frustrating, and at times deeply questionable booking process. We were looking to reserve up to 10 rooms for close family and international guests attending our wedding nearby, a significant booking by any standard, and one we are personally funding as a couple, at considerable expense. After visiting the hotel in person, we were reassured that by calling reservations the following week that we would be “looked after” and offered favourable rates. The reality could not have been further from that promise. The entire process felt obstructive and transactional. The moment we mentioned the word “wedding,” it seemed to trigger inflated pricing rather than any goodwill or flexibility. Far from feeling valued, we felt like we were being taken advantage of. Most concerning, however, was what appeared to be outright dishonesty. After identifying advance rates on their website, those options were suddenly removed shortly after we referenced them. We have screenshot evidence of. This was not only underhand but completely eroded any trust we had in the process. And as if that wasn’t enough, the quotation itself included a 5% discretionary “service charge.” On a room booking. Let that sink in. Since when does simply quoting for hotel rooms come with a service charge? It’s astonishing and frankly tells you everything you need to know about their approach: opportunistic, opaque, and entirely unjustified. While those rates were eventually honoured after repeated back-and-forth, it should never have required that level of effort just to be treated fairly. By that point, the damage was done. We ultimately chose to book elsewhere with a hotel that demonstrated professionalism, transparency, and genuine care from the outset, in short, everything that was lacking here. If this is how Charlotte Street Hotel handles a straightforward reservation enquiry of this scale, I would seriously question what the actual guest experience would be like. For a booking exceeding £10,000, we expected far better. Instead, we walked away…and we’re glad we did.
florent (10/5): -
Tena (10/5): -
Irene (10/5): Wonderful! - The hotel has a very happy homely feeling. Warm and cosy, beautiful decorated. Wonderful bedroom, excellent bed, pillows and linen. Staff, so friendly.
Paul (10/5): -
tracey (8/5): Lovely home from home facilities - Beautiful detail in rooms
Tony (10/5): -
stempster (10/5): Cozy home away from home in London - We have stayed at 3 different Firmdale hotels in London and love each one. But Charlotte Street has become our favorite. Extremely comfortable and great decor. We always book a junior suite, which is very spacious. Large, very comfortable beds. Large bathrooms with 2 sinks and a great shower. We love the location, which allows us to walk most everywhere (especially to theatre, which is typically a 10-15 walk depending the theatre). Also lots of good restaurants within an easy walk. The staff are friendly and helpful and, this being a small boutique hotel, they remember us. We ended most days with a drink in the library/lounge, which was quieter and more comfortable than sitting in the bar.
aude (10/5): -
tamar (10/5): Amazing stay. The pnly problem now is how i can go to another hotel in London 🫣 - The team The hospitality The room and the 🛌 The breakfast The location
Knut (10/5): -
Ian (10/5): -
juliane (9/5): -
David (10/5): -
annette (10/5): -
Gordon (9/5): -
Jan (9/5): -
catherine (9/5): -
guccifrenchy67 (10/5): Welcome to the super stylish Charlotte St Hotel ! - I discovered the super stylish Charlotte St Hotel in the namesake sake by chance on 10.12.25 while on my way to Covent Garden and fell in love its atmosphere, vibes and gorgeous interior decor 😊 We visited Charlotte St on 10.12.25 😊❤️ Charlotte Street in London's Fitzrovia area is a vibrant, historic street known for its rich artistic past (Bloomsbury Group, George Orwell) and present-day buzz, packed with diverse restaurants, pubs, bars, and hotels, including the famous Charlotte Street Hotel. Named after Queen Charlotte. it's a hub for foodies, offering everything from Michelin-starred dining to casual eats, and is a key part of London's media and creative scene. Situated in Fitzrovia, between Percy Street and Howland Street, near Soho Square. Established in 1763, named for Queen Charlotte (wife of George III); once nicknamed "Charlottenstrasse" due to its large German community A lively, creative atmosphere blending historical charm with modern energy, attracting artists, writers, and media professionals. A major culinary destination with numerous restaurants (Italian, Spanish, Asian, British), Michelin-starred spots, pubs, and cocktail bars.
Fabrice (10/5): -
Bartlomiej (9/5): -
debbiesP8829RP (10/5): Excellent Stay - Excellent hotel. The whole hotel has been beautifully styled and decorated to an extremely high standard. Our room was luxurious and our bed was enormous, at least 8 foot wide! Staff were very attentive and they have clearly been trained to provide a service second to none. The honesty bar was well stocked but they are charged in an odd way, we enjoyed 2 large gins each (4 measures in total) but due to the measures they provided we were charged for 5, be mindful. Fabulous menu with lots of choice. We loved our stay and we look forward to visiting Charlotte Street again.
Alexandra (9/5): -
473konstantind (10/5): Christmas treat - A huge thank you to the staff of the hotel who made our Christmas stay so enjoyable! From check-in till departure... Great location, literally a few steps from the major action areas. great restaurants in the same street (very convenient) The room, decor, cleanliness, bedding... all 10/10. It might not be everybody's taste, of course, but we loved that colorful cosy ambiance. Great breakfast with lots of a la carte choice. Nice bar area with a great selection of drinks. We weren't looking for a bargain as it was a special Christmas treat, but the 'long stay' offer did help us save a bit of money. Our room was very quiet especially as it wasn't facing Charlotte Street, though as it's an old building occasionally we could hear some steps and squeaks, but it was more charming than annoying. We would definitely return and are looking forward to staying at other properties the Firmdale group.
steve (9/5): Very comfortable stay - fantastic location , very helpful staff
588karenh (10/5): Competition winner via Waterstones to attend Elizabeth day ( author) event. - Wonderful from arrival to departure. The hotel building and facilities we found to be exceptional, beautifull decor throughout. Fabulous room , with lounge area, fab bathroom including large walk in shower and large bath with T.V.; dual sink; with bath robes and essential luxury toiletries; coffee machine ( no tea bags though); all facilities as described; beautifully decorated. All personnel professional and very welcoming. Dinner and breakfast spot on. Would definitely recommend without hesitation. Great location, on the edge of Soho, the theatres etc… Thank you to all who made our stay a special treat…
Barbara (10/5): Wonderful - Very welcoming staff The croissants at breakfast 🙃
haknyc (10/5): Groovy Luxury in the Heart of Fitzrovia - Walking into the warm, beautiful and stylish Charlotte Street Hotel is like walking into a Bloomsbury Group painting. If you don't know what I am referring to, by the end of your stay, you will. Every single space in this hotel is full of color and joy. The rooms are delightful and the bathrooms are really luxurious. The staff is very attentive and knowledgeable about the city. A very special shoutout to Wsam who was so gracious each and every time we walked into or out of the building. Breakfast was included in our rate. The coffee is fantastic and the food so fresh and delicious (there was not a coffee or Nespresso machine in our room - just mentioning this for those who like a quick coffee in the morning). Located in the Bloomsbury/Fitzrovia neighborhood, the Charlotte is close to excellent shopping, art and dining. We stayed here for 3 nights and it was such a treat.
Chuba (9/5): A great boutique hotel in a perfect central London location with and amazing staff. - 1) Staff, exceeded expectations. 2) Location, close to my office and lovely to walk around. 3) Oscars for morning meetings, everyone in town seems to know it. 4) Residents lounge for quiet meetings with tea. I really liked everything but for the sale of filling out this question: the shower in our loft room was nice and powerful but really tiny.
George (10/5): -
Darron (9/5): -
Richard (10/5): -
Claire (10/5): -
Toby (8/5): A hotel, in a group of hotels, that really knows what it’s doing - The bed, the shower, the interior design, the food Nothing springs to mind
Sarina (1/5): - Reservation staff and team are rude and not what you would expect from a luxury 5 star hotel.
susan (10/5): -
tamarab467 (2/5): Oscar bar awful experience - Went for an after work drink with a colleague at Oscar’s. As with previous recent reviews here had similar experience of surly rude staff. I will avoid ever coming back, I felt rushed and hassled by staff to leave, almost like having a bouncer with the physical presence of one member of staff hovering over us to rush our drinks. I would not be in any hurry to come back here again. Shame as it used to be a good place to pop into.
peter (10/5): -
Stéphanie (10/5): - Tout était au rdv : emplacement, staff , deco , food Nous reviendrons c est sur !
Effie58 (10/5): Great afternoon tea - My friend surprised me with an afternoon tea here, and it was delicious! My friend has a couple of allergies and she was catered for very well. The restaurant is beautiful and I loved the decor. We went on a Saturday and they had a young man playing a guitar and singing which was a nice touch.
Emma (9/5): - The design, the comfort and the staff. Excellentnt If I was to be super fussy, the noise in the restaurant is quite deafening.
tonja (9/5): -
Darron (9/5): -
Recchi (10/5): -
seaotter2 (10/5): Immaculate hotel on a pleasant Fitzrovia street - Great location, friendly and attentive staff, lovely room. Little bit difficult to contact by email, but a great experience overall.
Shorouq (10/5): Feel like home - The best service in London Non
Emmanuelle (10/5): -
di (10/5): -
Gary (10/5): -
carol (10/5): -
Ofir (10/5): -
Sean (10/5): - The hotel is amazing. Our room is beautifully decorated into its finest detail. The bar staff were great but slow and thought it would be nicer if they had someone playing the piano or something similar. The music from the DJ was too loud and luckily we were by the bar so we can hear each other talk
Lynn (8/5): -
Geraldine (10/5): -
marc (10/5): - The room was great. the service as well. I had a lot of guests coming to visit me there and they all loved it. Many meals. All great. Definitely will stay there again.
steve (9/5): Very satisfying - Unbeatable location , excellent staff , hotel has great design , good breakfast , satellite tv sports
Ian (10/5): -
Vulcanfire1 (10/5): The perfect London hotel - Our family loved every single thing about this hotel. To start the location is ideal. There are countless tourists spots in easy walking distance. The variety of great restaurants are also nearby. Plus the bustling theatre district is just one block away. Each morning we started off with breakfast at the hotel, a buffet is available if you are short on time or cooked to order breakfast which all was tasty. The staff at this hotel are some of the best people you will ever encounter. Warm, friendly, inviting is what first comes to mind. TEN stars to the concierge staff recommending not only some of the best restaurants we have dined in but the VARIETY of food. We went to a nearby steakhouse that was incredible. A Japanese restaurant that was an experience like no other. A pizzeria that was better than any American pizza we had. And a fine dining restaurant that was divine. The property is very quiet at night and mornings. Our room faced the street but never heard a peep. The same for interior noise. We are planning to return to London soon and the Charlotte St Hotel is where we will stay again.
Lina (8/5): -
Krisztina (9/5): Superb -
John (10/5): - I love the colorful rooms
Kara (10/5): - Great spot - good restaurant and comfortable spacious room. Quiet too.
Geoff (10/5): Exceptional -
Joanna (7/5): Good - No tea making facilities in room. Tea downstairs was 6 pounds. Breakfast was average and overpriced.
Beaujard-ramoo (10/5): Exceptional -
L8528EBkath (10/5): Great wheelchair access and assistance! - The wheelchair access here is great, the doormen at the front entrance were so nice. They helped me to get my wheelchair (Invacare Bora, so it’s quite a large model) up the front steps using ramps and they also helped me to access the disabled loos. Also this hotel has a lift. Plus a lovely ambience in the hotel bar for drinks! I haven’t stayed here but highly recommend for the attitude of the staff and access.
Renton (10/5): Been before and will "be" again - I love the location. Handy for west end and theatres but not much traffic and many top restaurants within a few minutes (or seconds!) Umm...nothing
Caroline (7/5): Pleasant stay in attractive hotel in central location but a little overpriced. - Excellent location for our needs, pleasant room with comfortable mattress, well equipped and quiet. We slept well. The public spaces are nicely furnished and decorated. The front staff on door and reception were professional, friendly and helpful. The television signal kept cutting out meaning that we were restricted to the main channels, not great when you are paying these kind of prices. I did miss having tea & coffee facilites in the room. The breakfast is not great value, £5 for one cup of coffee and no free refills and in an near empty room we were seated by a group and by the door to the kitchen. The small tables in the bar are solid meaning that there was no where to put our legs, such a pretty room and maybe the window seats are different but it wasn't comfortable enough for us to stay for a second drink. The way that the final bill was displayed with service on the room and service on every item ordered (breakfast, room service) was difficult to read.
Inbal (9/5): Superb -
Philip (10/5): Exceptional -
Laura (10/5): - I can't say enough about the staff at the Charlotte Street Hotel. They were friendly and attentive. They managed to check me in early after my transatlantic flight. They also stayed on top of getting my prescription glasses back from the driver from the airport before my stay ended. The interior design of the hotel was charming and unforgettable.
Annette (9/5): Superb -
Jane (10/5): Exceptional - The staff were all exceptional!
Chris (6/5): We prefer the sister hotel Soho - Immaculately clean Small bed, and service and food not good. Breakfast very poor.
Greg (10/5): Exceptional -
Steven (10/5): Exceptional -
Andrea (10/5): - My first trip staying at the hotel. I would absolutely stay again. The area is fantastic. Great restaurant and shops, away from the traffic and tourists in soho. The staff was incredible. They had everything were incredibly helpful and friendly. And THE BED! So comfortable.
Weaver (10/5): Exceptional - Friendly staff, great location and excellent room
Marie (10/5): Wonderful staff, delicious food, great location and incredible comfort and decor. - The decor, the coziness, the location, the general feel of wellbeing and warmth and professionalism . Nothing not to like, it is the best hotel in London as far as I am Concerned
Simone (10/5): Charming Hotel, like staying at your personal townhouse - Charlotte St is such a stylish Hotel. It has welcoming and helpful staff, a great location and beautiful rooms. Both the in room dining and restaurant food was fabulous. Staff made me feel very comfortable as a solo traveller. Nothing
Gerard (10/5): am going back - beautiful decor, well positioned felt like home
Companion05821728234 (8/5): Great base for a London visit - Wonderful boutiqish hotel, excellent location, friendly staff. Lux room very comfortable albeit with the smallest shower imaginable. Room was definitely missing a coffee machine and kettle for us early risers. Only stayed 1 night but would definitely recommend & will go back.
JaneR654 (10/5): Perfect escape from the busy streets of London - Still loving this hotel, its location, its staff, its rooms and the care that the reception staff take to ensure your stay is lovely. I had an issue with noise on our first night from a banging door ( obviously husband slept through it) but they resolved the issue the next day and moved us to a nicer ( quieter room) We have been times over the years for our kids birthdays and it just feels so special when we arrive. I love the view from the windows of the little restaurants and pubs, I really like the restaurant in the hotel ( fish cakes , a glass of rose and a pudding are the perfect start to the weekend ) Just lovely and we appreciate the escape from the busy city after wandering the shops or galleries for hours .
Andrew (9/5): Wonderful on Charlotte st - Generally reception and lobby staff were amazing, rooms great, been a favorite for many years. Restaurant staff were great, bar staff not so attentive
M8044KPanneb (10/5): Wonderful!! - The Charlotte Street Hotel was magnificent! I loved it from the moment we checked in. The staff was kind and helpful upon arrival and allowed for an early check-in after an overnight flight. The room was decorated flawlessly! I loved every bit of it! The location was perfect-situated on a quiet street off of many busier streets. The cafe in the hotel was delicious as well and they even had a dedicated gluten free fryer so that I was able to enjoy French fries. I would definitely stay here again and would recommend to anyone traveling to London!
doctenor (10/5): Nice Stay in London - Great hotel in a great location. My room was quite confortable. The restaurant on the first floor is very good and can get very busy. I loved how it was walking distance to so much--especially West End shows. There are also a multitude of amazing restaurants in the area.