Andaz London Liverpool Street, By Hyatt
Location: 40 Liverpool Street, London, gb
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation
The five-star Andaz London Liverpool Street offers 267 stylish guest rooms and suites with modern amenities like flat-screen TVs, Yukata bathrobes, and complimentary minibars.
Diverse Dining Options
Guests can indulge in a culinary journey at the hotel's 7 restaurants and bars, ranging from casual dining at Eastway brasserie to authentic Japanese cuisine at Miyako, ensuring a delightful dining experience for every palate.
Convenient Location
Situated next to Liverpool Street Station and near vibrant Shoreditch, the hotel provides easy access to top attractions like The Tower of London and St Paul's Cathedral, as well as the trendy boutiques and nightlife hotspots of Shoreditch. Book now for a luxurious stay in the heart of London!
Important Information
Reservations available for up to 9 rooms. The hotel reserves the right to decline reservations which are not in line with this policy. For group reservations (10+ rooms) please contact Booking.com for further details. Extra beds can only be accommodated in Large King rooms. Extra beds cannot be accommodated in Double or King rooms.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Massage services
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Concierge service
- Public transport tickets
- Evening entertainment
- Fruits
- Pet bowls
- Steam room
- Beauty Services
- Pet basket
- Personal trainer
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Supervised childcare/activities
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Beach yoga on site
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Bicycle-friendly property
- Vegetarian menu options available
Rooms Available
-
Twin Room
A spacious room with a large work desk. There is a mini-bar in the room with complimentary nonalcoholic drinks. Guests can also use the telephone to call local landlines. An extra bed cannot be accommodated in this room.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Radio
- Desk
- DVD player
- Toilet
- Video
- Private bathroom
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Cots
- Adapter
- Privacy curtain
- Free gym access
- Concierge services
-
Suite (104)
1 King Bed
904-sq-foot room with city views
Layout - Separate sitting area
Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - Smart television with satellite channels
Food & Drink - Espresso maker, minibar (stocked with some free items), electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
-
Deluxe Queen Room
The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
-
Deluxe Room, 1 Queen Bed
1 Queen Bed
Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - Smart television with satellite channels
Food & Drink - Espresso maker, minibar (stocked with some free items), electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
-
Andaz, Large Suite 1 king bed
1 King Bed
560 sq feet
Layout - Separate sitting area
Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - Smart television with satellite channels
Food & Drink - Espresso maker, minibar (stocked with some free items), electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
-
Andaz Suite
This suite features a plush super king bed, sitting area, over-sized work desk and bathroom with fast-fill tub, separate eco friendly shower and heated towel rail. There is a mini-bar in the room with complimentary nonalcoholic drinks. Guests can also use the telephone to call local landlines.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Radio
- Desk
- DVD player
- Video
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Cots
- Adapter
- Privacy curtain
- Free gym access
- Concierge services
-
Design Suite
When booking the (ANDAZ)RED Suite, 30% of the nightly room rate will go to support (RED)’s fight to end AIDS.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Radio
- Desk
- DVD player
- Video
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Cots
- Adapter
- Privacy curtain
- Free gym access
- Concierge services
-
Large Suite
An Andaz Large Suite offers super king bed with plush bedding, sitting and lounge area, ergonomic work desk and a large modern bathroom with fast-fill tub, separate shower and heated towel rail. There is a mini-bar in the room with complimentary nonalcoholic drinks. Guests can also use the telephone to call local landlines.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- DVD player
- Toilet
- Video
- Private bathroom
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Dining table
- Cots
- Adapter
- Privacy curtain
- Free gym access
- Concierge services
-
Deluxe King Room
A large room with king-size bed, sofa, bathrobes, work desk and bath with eco-friendly shower. If the room has a king-size bed, there is room for 1 extra bed. There is a mini-bar in the room with complimentary nonalcoholic drinks. Guests can also use the telephone to call local landlines.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- DVD player
- Toilet
- Video
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Cots
- Adapter
- Privacy curtain
- Free gym access
- Concierge services
-
King Room
A spacious room with a large work desk. There is a mini-bar in the room with complimentary nonalcoholic drinks. Guests can also use the telephone to call local landlines. An extra bed cannot be accommodated in this room.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Radio
- Desk
- DVD player
- Video
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Cots
- Adapter
- Privacy curtain
- Free gym access
- Concierge services
-
Queen Room
A spacious room with a large work desk. There is a mini-bar in the room with complimentary nonalcoholic drinks. Guests can also use the telephone to call local landlines. An extra bed cannot be accommodated in this room.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Radio
- Desk
- DVD player
- Toilet
- Video
- Private bathroom
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Cots
- Adapter
- Privacy curtain
- Free gym access
- Concierge services
Guest Reviews
- Kerry (7/5): -
- nalu (10/5): Exceptional Hyatt Property - Highly recommend d this exceptional property. Location is ideal (next to Liverpool Street Station), the breakfast at the Eastway Brasserie was perfect (with a wonderful staff) and my room was great. Housekeeping always responsive as was the front desk. I have stayed here multiple times and have never had a bad experience.
- JASNA (9/5): - Location, near the train and metro station /
- Gordana (8/5): - The lobby is nice. There are several places where you could sit down and meet people. Small reception desk - only two people at the reception. This was an issue when many people arrived all at the same time to attend a conference, and wanted to check in
- alessandra (8/5): -
- Daydream24344394327 (10/5): Exceptional Experience for a First Time London Traveler - The location of Andaz London positions you in the heart of London, with easy walking access to all the top spots for both business and leisure. There is shopping at the Royal Exchange within walking distance and a quick train to Regent Street, The location of the train (right outside) also makes accessing other parts of the city super easy. The rooms were lovely and clean, and the service was exceptional. Staff was kind and helpful, and always had pointers for me as a first time traveler to London.
- susie (9/5): - Great decor and very cozy feel
- Fabrice (2/5): -
- Alex (9/5): Great value for money & Perfect location - Clean with great facilities N/a
- Hilary (10/5): Great location, very clean. - Great location, very helpful staff and lovely clean room and bathroom. Very easy access to other attractions. Nothing
- Mayumi (8/5): -
- JOHN (10/5): 11 out of 10 - Staff everything about the hotel was excellent The price that booking.com charged me compared to what the hotel would have changed me !! It is a good way for Booking.com to lose a long standing client Nothing to do with the hotel
- Guest (8/5): -
- buffij2025 (10/5): Incredibly Personal Stay! Best breakfast - I had such an amazing experience! From the moment I arrived, the team took such incredible care of me; it genuinely felt like they all really cared, which made a huge difference. What I loved most were the fun welcome amenities over Easter. Let’s just say I’ve had *far* too much chocolate… but absolutely no regrets! It was such a thoughtful and playful touch that really set the tone for the stay. And the buffet breakfast? Next level. I honestly don’t think I’ve ever experienced anything like it in a hotel before. You could eat there every day for over a month and still never have the same thing—it was that good, and that varied. Every single member of staff went above and beyond, and it made the whole experience feel really special and personal. I will absolutely, definitely be back—and I truly couldn’t recommend this hotel more.
- Bogdan (10/5): -
- Christoellner (10/5): The fabulous Andaz - This was our second stay at the Andaz in the past year and it is our go to hotel when we stay in London. From the moment you walk into the Andaz you are greeted by friendly faces and staff who are ready to help you with everything that you need. The staff is so kind and considerate that they set the standard for how guests should be treated. Everyone who we interacted with at the fabulous breakfast buffet was so helpful and friendly. Always asking if there was anything else that you needed. Also loved the special sayings that they put on my wife’s coffee each morning. This was just another example of the Andaz taking something simple and making it memorable. The specialty treats that they left in our room for our family were amazing and so unexpected. This is what has been created at the Andaz; a culture of people who go above and beyond to make your experience fabulous. A big thank you to all the staff that we had the pleasure of interacting with. The manager Miriam has done an incredible job creating a place that we consider our “ home away from home.” We look forward to our next visit to the Andaz.
- RieTherese (10/5): Lovely afternoon treat - Lovely afternnon tea... Staff were really attentive asking if we needed any more tea, coffee or prosseco. Asked for a change of sandwiches before we got there and this wasn't an issue
- SJNBG (10/5): Favorite stay of our trip! - We stayed 2 nights but wished it had been longer. Our travels had us staying at 4 different hotels and this was hands down the favorite. From the warm greeting we received by Michael when we first arrived jet lagged, the promptness AK took in alerting us as soon as our room was ready and the special care taken to make us feel welcome once we got to the room - there could have been no better experience. The room was clean, quiet and spacious and the bed was so comfortable. We ate at both Rake’s and the breakfast buffet and the food was really good. The hotel is in perfect location with the Tube station next door and direct line to the top tourist stops. Easy walking distance to the Tower of London and several markets. Lots to eat and shop right outside the hotel as well. We will definitely be back.
- jessica (9/5): -
- julieo913 (10/5): The Andaz is Amazing! - The service I received before, during and after my stay at the Andaz London Liverpool Street was among, if not the very best experience I have had during a hotel stay. It was absolutely world-class, and I have told every person I know how amazing my stay was. Firstly, Lorraine went above and beyond to begin my stay. The level of consideration and concern she showed me was absolutely fabulous. The fact that she sent me several emails with status updates for my early check-in request, exceeded my expectations. Then to receive a personal note with a bottle of wine and Lush bath and body products in my room from her was stunning! My room was perfect and all the amenities were such a treat. Being able to request a curling iron in advance is such a nice touch. I left the "Do Not Disturb" sign on my room since I didn't need a room refresh or towels, thinking it would make me an easier guest for the housekeeping staff. After I arrived back from my room from a day out in London, I received a knock on my door. It was hotel security doing a wellness check, since I had the do-not-disturb still on my door for 48 hours. I was a little embarrassed to draw attention to myself, but appreciated the visit from them and knowing there is a hotel policy in place to help protect the guests is wonderful. As a solo female guest, knowing that the security protocol is on point behind the scenes is very comforting. On my last night at the Andaz, I decided to order room service for dinner. I had my heart set on fish and chips, since I had not had it during my trip. Room service called to let me know they didn't have the right cod or flounder but could make it with sea bass. I accepted and they brought it to me quickly. The gentleman who delivered it was so kind and told me he would check on me in 15 minutes to see how I liked it. Well, fish and chips are not made with sea bass for a reason, lol - so when he called to check on my meal, I told him it wasn't the best. He offered to bring me another entree and I was fine with eating the chips and a little fish, but he insisted. I choose the Chicken Tikka Masala, of course, since it is another quintessential London staple dish. It was so nice of him to be concerned about my dinner and ensuring that I was happy - and the Chicken Tikka was delicious. Another thing I enjoyed while staying at the Andaz was riding on the elevator. I am very anxious when having to ride an elevator, and am currently going through Cognitive Behavioral Therapy to help me relax, since elevators are a pretty common fact of life. For whatever reason, I felt so comfortable and safe riding in your hotel elevator. I think the lighting, informational flyers and the "woman's voice" who communicated what floor we were on and that the door was opening, etc...calmed my elevator anxiety. I thought I would share that 🙂 All of the staff I interacted with were professional and friendly. I appreciated the wine and beer hour, and the gentleman who poured me a glass of sparkling wine also gave me some advice for where to get a quick dinner in the hotel before meeting my friends in Soho. I will, without a doubt, stay at the Andaz London Liverpool Street the next time I visit London. The location is perfect, the hotel is beautiful and the service is perfection. I truly appreciate all the care and consideration that was given to me during my stay because it made me feel seen and valued. Well done Andaz London Liverpool Street!
- katrina (9/5): -
- denisecW238VD (10/5): Great hotel welcoming to all. - Visiting your hotel was an absolute pleasure. We felt completely relaxed and fully welcome during our stay. . Massive credit to all your staff .
- Mohammed (7/5): A convenient and safe stay despite a few minor issues. - Close to the main station, the area is safe and staff are very friendly. The hotel is a bit old, and you can hear the pipe noises when using the bathroom.
- 242chandrad (10/5): Exceptional Family Stay with Outstanding Service in the Heart of London - We had a wonderful stay at Andaz London Liverpool Street. The location is simply unbeatable—right next to Liverpool Street Station, making it incredibly convenient to get around the city. There’s also a fantastic selection of restaurants and pubs nearby, and many of London’s top attractions are within easy walking distance. What truly made our stay special was the incredibly friendly and attentive staff. We were traveling with our little kids, and the team went above and beyond to ensure our stay was comfortable, smooth, and enjoyable for the whole family. Overall, a perfect blend of location, hospitality, and convenience—we would absolutely love to stay here again!
- Searoo (4/5): Not Muslim friendly - Went to Andaz in early March I was invited by a vendor so we had the room where they gave presentations. The room was cramped as you would expect from any property in Central London but it was fine. When lunchtime came I wanted somewhere to pray so I went to the reception and asked if they have a place I could use to pray. The reception is was polite, they said that they don't have a quiet room I could use. There was a small alcove kind of room next to the reception which was separate to the main lobby and no one was there. There were a few couches there so I asked the reception is if I could just pray in a corner. She said that she has to check with her manager. So she went and asked and came back and the manager rejected my request because other people need to use the room even though it was empty. The receptionist told me that I should go to a nearby mosque. Thankfully Brick Lane mosque was 15 minute walk away so I was able to go during lunchtime and come back but that took the whole lunch time. It was Ramadan so it's a good thing I didn't need to have lunch but it was tiring. Not a good experience, did not feel welcome. I appreciate the receptionist was at least polite but it's pretty poor that they don't provide anywhere for Muslims to pray when they have many places for people to drink alcohol. Would try to avoid this place in the future.
- kathleensV4311MN (10/5): Hat off! - Traveled to the UK with my daughter. Stayed at the Andaz London. The overall experience was excellent. The front staff was exceptional. From Anastasia, Kaylan, Lynn, Jacob and everyone else I spoke to, they were incredible. I have traveled to many hotels for business and pleasure and the front desk staff was the best I have ever dealt with. The restaurant staff and housekeeping were also did an awesome job. I don’t write many reviews but this hotel stands out. Management must empower their team to deal with issues and I give them a hats off to them as the staff really shined through. Thanks for a beautiful time at a very cool hotel and a great location.
- EverdonOz (10/5): A Wonderful Welcome. - A quirky hotel with great facilities attached to Liverpool Street Station. Staff were all very attentive and helpful, nothing was too much trouble. There is lots of space in the hotel, plenty of places to sit and the decoration is very good too, together with a choice of dining and drinking sections. The room was clean and well-equipped. All this and an amazing Masonic Temple open to view by arrangement!!
- Emilia (8/5): - Lokalizacja
- Jose Mario (7/5): -
- Ravi Kumar (9/5): Awesome - This hotel is very next to Liverpool metro station which has made us to travel around the city easily and room was very clean and very well maintained , overall loved my stay here . My first booking was cancelled by Booking.com and they did not gave us any reason for cancellation and was not communicated also via email or call for cancellation of my booking , i had to book again for the same hotel but i did not get the old price , i had to pay extra for the same rooms ...
- Kathleen (5/5): -
- 007Sydney (8/5): Something different - A quirky hotel, exceptionally well located. The old buildings provide for some odd-shaped rooms (and some long walks form the lifts), but during my last stay I enjoyed a quite spacious room with plenty of room to relax. Easy access to the station, and right on the Elizabeth Line so easy access to Heathrow.
- Scenic781321 (10/5): Stay here - Nice, clean restaurant with good food and drink amenities. Room was very clean, location was perfect for the tube and walking, and the staff was friendly.
- Joe (10/5): -
- Matt (10/5): -
- clayrel2023 (10/5): Rare to find somewhere that is so well appointed for both business and party needs - Excellent location, all round accommodation & service. Outstanding hospitality in Rakes Bar. Superb breakfast to aid recovery the following morning.
- kdura1 (10/5): I’ll be back, great hotel - It is rare that a hotel delivers so far above and beyond expectations, that you truly can enjoy every minute of a vacation. Loved the wine hour 🍷, breakfast buffet was top notch, staff so welcoming and helpful, and a fantastic location, The Liverpool Street Station is a block away, easily accessible from Heathrow via the new Elizabeth Line.
- Zoe (10/5): -
- Clayre (9/5): -
- Jamie3188 (10/5): Excellent Experience - We recently stayed at Andaz London Liverpool Street to celebrate our anniversary, and the team made it genuinely special from start to finish. We were kindly upgraded and welcomed with a thoughtful treat in the room, which was such a lovely surprise and really set the tone for the stay. Jason, the Assistant Manager, went out of his way to make sure everything was perfect, and AZ from Central Reservations made the whole booking experience seamless and personal. The service felt warm and sincere throughout, and they truly made our anniversary one to remember.
- jrp_007 (10/5): Great stay!! - A great hotel that we stayed at for one night. The ambience was great but the standout for us were the hotel staff and the complimentary drinks on arrival!!
- KOICHI (9/5): -
- andrewtC7473OL (10/5): Welcoming staff, hotel in a great location with great facilities available - A welcoming experience, great location with friendly and accomodating staff. A welcome drink upon arrival is always a great touch, the room was ready for an early check in, always a great experience when I stay here.
- 810margiec (10/5): no brainer for a stay in London - perfect hotel super friendly staff. even emenaty you could think of. they know how to say yes at this hotel. I highly recommends it
- Kingsley (10/5): Great - Everything
- T5268JHpaulh (8/5): Ideal location - Pleasant hotel, staff were friendly and the location is great. Room was tired and the view was horrendous. Room upgrade requested due to a very special occasion, and nothing... it was like the opposite.
- chrishK9118SW (4/5): Not a 5 star experience! - In a bedroom facing the station and woken at 3am whilst they were testing the fire alarm for over an hour!
- Luke (9/5): Andaz Hotel Review - Great location, friendly staff and lovely facilities. There was nothing I didn't like
- Dariusz (10/5): -
- barbaracY6571QH (8/5): Andaz stay - The hotel is beautiful. Rooms are spacious. Staff are very friendly. Location is great right next to Liverpool Station . The downside to the hotel is the we were very disappointed in the breakfast eggs came out cold. Self serve for hot food was not covered with lids hence the whole breakfast was cold.
- emanuela (9/5): London Christmastime & Style - Der Stil und die Lage direkt an der Liverpoolstreetstation
- Valarie (10/5): I will be back to stay again when I return to london! - It’s located at super convenient location! The stay was very comfortable, I loved that there were many choices of complimentary drinks provided for hotel guests. Brompton bikes were available for use too! Room is made up neatly and mostly clean but feels like vacuuming of carpets can improve.
- Gemma (9/5): Superb, thank you, highly recommend - We loved it!! It smelt amazing, the staff were so nice, decor is beautiful! Spotlessly clean, many complimentary items and drinks available, a real treat for my boyfriends birthday. Wish we could've stayed longer! I want to go back! Hard to think of anything negative at all! If I had to, the floor was a little creakky/uneven (floor 5 corner room)
- Daniel (7/5): -
- Karen (9/5): -
- Erin (10/5): -
- emanuela (9/5): Lage & Angebot des Hotel ist perfekt - Ideal gelegen . Ein sehr schönes Hotel mit sehr guten Frühstück Nichts zu beanstanden
- John (9/5): -
- Mayumi (8/5): -
- chrisheoldyfed25 (10/5): First visit but not the last - A unique experience from the minute we checked in. Friendly, professional and approachable staff. The room was comfortable with great amenities, spotless clean and the housekeeping staff were amazing. The location is ideal, having travelled by train. Breakfast was delicious and lots of it. Definitely a place we will come back to again
- Sharon (9/5): Quick stopover in a perfect location - likely one we’ll return to! - We chose this spot primarily for the location - it is steps from the Liverpool train station and super convenient to travel. We were surprised how nice the property was, and how fun and colorful the decor.
- Michael (9/5): - Very friendly Hotel Always friendly Staff Great Location next to Liverpool St Station Food and breakfast is excellent If you like Socializing, they do a great job with happy hour etc Not much, it's a really pricey hotel + I don't know why they had to see my passport? It was very unusual to ask for it, didn't see the need
- Regan (9/5): -
- Urania (8/5): Expensive - Location Very expensive for the quality of the actual hotel
- Kim (7/5): Short comfortable stay - Central and vibey Expensive
- Seantok (8/5): Nice Stay - Stayed here for a brief 1 night stay after a long flight. The night check in crew was extremely friendly. The room was quiet, comfortable, and decent space. I did take a later in the morning shower (10AM maybe?) and the water was just below room temp, hence the ding on the 5th star. The staff here is extremely helpful, were quick to help store bags and take care of any of our request. Location Wise - it's next door to Liverpool station, so super easy access. I would stay here again.
- lvigorel (10/5): Faultless Service and a Fantastic December Break - We had a wonderful 4-day stay at the Andaz Liverpool Street this December. The staff went above and beyond to make us feel welcome from the very start, providing "simple attentions" that made a big difference to our comfort. The service was impeccable and the team was remarkably friendly throughout. A special shout-out to Karim, who was incredibly attentive and even helped us discover some wonderful new recipes during our stay! The breakfast was another highlight—it was delicious and catered perfectly to our dietary preferences with a rich variety of options. We couldn’t have asked for a better experience or more attentive service. Highly recommended!
- Jonathan (10/5): -
- Rob (10/5): -
- Tommie (8/5): - Location was good, but not kid friendly at night. Breakfast was top notch! Staff was kind and helpful. Biggest problem was their systems were down. They continued to charge our accounts to put money on hold. The systems were down for 6 days and we were out triple the amount of the payment of the stay until they worked again. Not ideal during the holiday times and while on vacation. There was also miscommunication in the price of the stay. Staff and management were very helpful, again just an inconvenience.
- brooke (6/5): Just okay - rooms very small - It is a lovely hotel centrally located if you're doing business in London City. We only booked this property because it was right next to Liverpool Street station (where you exit the Stansted Express), however upon arriving in London were informed the train was not running. So instead we had to take a train half way, then a cab, which was expensive. The hotel location is not convenient if you're a tourist, plus can be a little touch and go at night. We arrived at midnight with babies due to a travel delay (trains weren't running) and it took a while to get inside the building/checked in. The rooms are very small and basic.
- Marit (10/5): -
- Conor (10/5): Free drinks, great location and excellent room - Excellent customer service. Free drink on arrival and free drinks from 5-6pm. Love this. This alone will make us come back again and again Nothing, all Perfect
- Helier (9/5): Great hotel, will definitely return - Love Andaz for family visits to London. Good location, smart hotel and staff are very helpful Breakfast area felt a bit cramped
- TLEAVES27 (8/5): Excellent Location and Characterful Stay in the Heart of the City - I booked Andaz London Liverpool Street primarily for its unbeatable access to Liverpool Street Station, which proved incredibly convenient. The lobby is funky and full of character, and the reception staff were genuinely friendly, kind, and efficient—an excellent first impression. Our room was not particularly large, but the bed was very comfortable and the linen of good quality. Unfortunately, the air-conditioning felt dated and was quite noisy, even when switched off, so I was grateful to have earplugs. We didn’t have breakfast at the hotel, so can’t comment on that aspect. The hotel is ideally located near Spitalfields, which has seen a huge upgrade recently. The area felt safe to walk around both day and night and had a lovely Christmas atmosphere, with festive markets and plenty of life. It’s also an easy tube ride to Covent Garden. Overall, the access to both the train station and the Underground is excellent. It’s a beautiful old building with striking architecture, set among newer, sleek skyscrapers, which makes the contrast particularly interesting. I really enjoyed discovering this area of London.
- Chris (8/5): -
- Joao (10/5): O meu local preferido em Londres - A simpatia dos funcionarios foi verdadeiramente inexcedível. Desde a recepcionista ao chefe de sala no pequeno-almoço que fazia tudo o possivel para o atendimento ser o melhor. O espaço publico e comum é muito bom. Camas muito confortáveis. Localização optima, à saida da estação de metro de Liverpool Street. O quarto, apesar de dimensões generosas, tinha apenas uma pequena janela para um patio interior. Da vez anterior a vista para a rua era mais interessante.
- Tanja (8/5): -
- TorA936 (10/5): Andaz London - Nice and vibrant. Perfect location and friendly staff. Nice rooms with fresh bathrooms. Nice area close to Liverpool station and nice restaurants
- Francesca (9/5): -
- Yurii (9/5): -
- Ákos (10/5): -
- Brian (10/5): - Great location and very comfortable quiet room
- garybryan (4/5): Adequate, good location, but not 5 stars and spoilt by loud music - Overall it did not feel like a 5-star experience, beyond the very impressive lobby. The room was very standard, although clean and well-decorated, and got little natural light. It got hot at night, and the window could not be opened; air con was available but I struggle to sleep with it on. Two out of the four nights of my stay, there was very loud music coming from one of the function rooms. On one evening in particular, this was going on all evening until almost midnight and was loud enough that the window frame of my room was shaking, and I had the pleasure of hearing drunk people sing along to Abba and Christmas songs when I was trying to sleep. I complained about this on checkout and was given a rather insincere apology. I thought it was ridiculous that at well over £500 per night (thankfully paid by my company and not me) breakfast was not even included and cost an additional £25 per day - and that was the "discounted" rate. The main purpose of a hotel is a place to sleep comfortably, and it barely even met that requirement. On the plus side: great location, very good gym, and the happy hour was nice although I'd choose free breakfast over free booze.
- Alessandra (8/5): - La posizione, molto comoda soprattutto se si arriva da Stansted. La struttura è accogliente, la colazione varia e abbondante. Personale gentile. La possibilità di aprire la finestra in camera .
- AMANG526 (10/5): "An Afternoon to Remember: The Amazing Andaz Afternoon Tea Experience" - We all had a great time and truly enjoyed the experience. A big thank you to Kawser for making this booking possible, and to Joanna, for all her help and excellent communication throughout. I would also like to extend our sincere appreciation to the wonderful staff who looked after us, Rishita, Aziza, Aisha, and Chef Rishi. Their exceptional service really made the experience worthwhile. We will definitely be returning again very soon. 10/10
- Laurence (10/5): -
- Rahinatu (10/5): -
- JoeBroe (6/5): Great location, but rather average experience for a 5 star - Location is great- right above liverpool street station. Can walk to Spitalfields, and plenty of other local spots. Less touristy around here! For the hotel itself, rooms are a bit small/bland- just grey and black. Good bathroom, and the service is fantastic. For a 5 star in london, I guess I was hoping for something a bit more extraordinary... especially for the price. Noise level as well- some sort of alarm in the hotel or outside was going off around 2-3 AM, and I did hear that through the walls/windows. Rooms were clean, no problems there. If I were to return to london, would likely try to find a more exciting hotel experience for this price point.
- jaybH711BQ (2/5): Deeply Disappointing Stay — Serious Maintenance Issues and Zero Accountability - I rarely write negative reviews, but our experience at the Andaz London Liverpool Street was so astonishingly poor that I feel obligated to warn others. Our stay was derailed almost immediately when our shower flooded the entire bathroom, forcing us to contact the front desk repeatedly before anyone took action. The staff’s response could best be described as apathetic—no urgency, no concern, and certainly no acknowledgment that this was a legitimate maintenance and safety issue in a supposedly high-end hotel. We were told a manager would follow up with us. No one ever did. Not a call, not a note, not even an apology. The situation somehow worsened when maintenance eventually arrived—while we were still in the room—to unclog the drain. The process released a putrid, stomach-turning smell that filled the entire room and lingered until the following morning. Being forced to sit through that was unacceptable and, frankly, unprofessional. As if that weren’t enough, our mini-bar was never restocked at any point during our stay, despite being advertised as part of the room experience. For a hotel that markets itself as upscale and service-oriented, this stay was an absolute failure from start to finish. Poor maintenance, indifferent staff, and a complete lack of accountability made this one of the worst hotel experiences I’ve had in London—or anywhere. I cannot recommend the Andaz London Liverpool Street, and I sincerely hope management takes a hard look at how they handle guest concerns, because right now, the bar is shockingly low.
- Martin (7/5): A enjoyable stay and although a few negatives this would not put us off returning. - Our room was very small for the price of £395, yet the other party in our booking, their room was huge. One other issue was lack of milk and English teabags. I did ask reception and the guy was helpful but could not find any tea bags.
- Y3898TCconnorl (10/5): 10/10 hotel - Wonderful hotel ! Brilliant location for travelling around London and perfect place to unwind after a days shopping! Breakfast was lovely and help fuel our trip !
- leebB9481BN (6/5): Staff not friendly - I have stayed here many times and it's always fantastic, sadly on this visit the staff were not as friendly which made the experience less enjoyable, all other times I would have given a 5 star
- Christoph (10/5): Tolles Design, super Service, tolle Lage - Tolles Design
- Tom (10/5): -
- Adam (5/5): Great location - didn’t feel to welcome - Location. Staff, not the most helpful - sat in reception with our young sone waiting for a while - not one mention there was a pool table round the back - everyone else got offered a drink and we didn’t - an alarm clock went off in hour room at 4.30, we had no idea what it was m, woke our young son up, all then awake from 4.30 - they didn’t seem too bothered in reception when I told them
- Joseph (10/5): Thoroughly enjoyed our stay- staff was amazing. - Both classic and eclectic.
- Piotr (9/5): - Bardzo dobre śniadanie, duży wybór Strefa lounge mogłaby być bardziej spokojna i cicha
- Damon (10/5): Perfect lovely stay - Lovely warm atmosphere hotel reception stunning nice free welcome drinks makes your day better Staff friendly room cozy and extremely clean will definitely be back location great
- NonYana09 (10/5): Lively hotel - I’ve just booked the hotel via Hotelux which provides free breakfast, room upgrades and credit 100 USD. Absolutely recommended. I feel warmly welcomed. The staffs are friendly and helpful. The location is nearby Liverpool station. The room is spacious and well equipped. The environment is lively. The breakfast is average.
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