Holiday Inn Express London - Greenwich by IHG
Location: Bugsby Way, Greenwich, London, England, SE10 0GD, London, GB
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Amenities
Enjoy complimentary wireless internet access, a television in the common area, and a vending machine for your convenience.
Delicious Dining Options
Savor snacks from the on-site snack bar/deli and grab a drink at the bar/lounge. Don't miss the daily complimentary buffet breakfast.
Event Spaces and Services
Plan your events effortlessly with 2250 sq ft (209 sq m) of space, including conference facilities and 2 meeting rooms provided by the hotel.
Stay at the Holiday Inn Express London - Greenwich, an IHG Hotel to experience comfort and convenience during your stay.
Important Information
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - anytime
Check-out: 11:00 AM
Instructions: Front desk staff will greet guests on arrival at the property. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Amenities & Facilities
- Free breakfast
- Meeting rooms
- Free WiFi
- 24-hour front desk
- Luggage storage
- Elevator
- Conference space
- Television in common areas
- Free breakfast
- Safe-deposit box at front desk
- Meeting rooms
- Smoke-free property
- Wheelchair accessible parking
- Assistive listening devices available
- Braille or raised signage
- Snack bar/deli
- Self parking (surcharge)
- Free buffet breakfast
- Wheelchair-accessible van parking
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Standard Room, 1 Double Bed, Accessible (with Free Hot Breakfast)
1 Double Bed
189 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board and laptop workspace; cribs (free) available on request
Comfort - Daily housekeeping
Accessibility - Height-adjusted amenities
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Free tea bags/instant coffee
- Laptop-friendly workspace
- LED light bulbs
- Visual fire alarm
- Vibrating pillow alarm
- Lever door handles
- Energy-saving switches
-
Standard Room, 1 Double Bed with Sofa bed (with Free Hot Breakfast)
1 Double Bed and 1 Double Sofa Bed
Internet - Free WiFi
Entertainment - 32-inch LED TV
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board and laptop workspace; cribs (free) available on request
Comfort - Daily housekeeping
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- LED light bulbs
- Energy-saving switches
-
Standard Room, 2 Twin Beds (with Free Hot Breakfast)
2 Twin Beds
164 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board and laptop workspace; cribs (free) available on request
Comfort - Daily housekeeping
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- LED light bulbs
- Energy-saving switches
-
Standard Room (with Free Hot Breakfast)
1 Twin Bed
164 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board and laptop workspace; cribs (free) available on request
Comfort - Daily housekeeping
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- LED light bulbs
- Energy-saving switches
-
Standard Room, 1 Double Bed With Sofa Bed
1 Double Bed and 1 Double Sofa Bed
164 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, double sofa bed, and laptop workspace; free cribs/infant beds available on request
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Sofa bed
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Standard Room, 1 Double Bed (with Free Hot Breakfast)
1 Double Bed
164 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board and laptop workspace; cribs (free) available on request
Comfort - Daily housekeeping
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- LED light bulbs
- Energy-saving switches
Guest Reviews
- andreapN8514FG (10/5): Perfect for the O2 - Stayed here for an event at the O2 - lovely easy walk to and from - very clean and comfortable room - great shower and bathroom - all the facilities you need and really lovely staff - really pleased with our choice to stay here
- hgant42 (2/5): Be warned...booking and cancellation process - Having used this hotel for events before at the O2 this was my go to choice for Lady Gaga. I booked two rooms at £365 per night . I subsequently found an air b and b more reasonably priced and cancelled the booking. What I had not realised is that although I made the booking for two rooms they sent two individual reservations......and I only cancelled one. When the £365 charge hit my card I tried every which way to try and get some credit (being a long standing loyalty club member). The hotel manager would not speak to me or give any credit at all. The hotel receptionist was amazing and tried several times. I then went to the general customer service e mail address. They also were very good however they said it was the hotel managers decision. So yes it was my fault I only cancelled one room but considering my longstanding membership, never having had two separate bookings numbers before, not receiving any reminders that my booking was coming up I am not happy. Also strangely my account did not show the second room - I checked. I cannot prove that as subsequently all my bookings were removed from the hospitality site. So just be aware!!
- Caroline2290 (8/5): Perfect location for the O2. - I always stay in this hotel when I visit the o2 arena. It’s a perfect location, just a 15/20 minute flat walk to the o2. The rooms are always clean and comfortable, it’s not noisy, the only time I’ve experienced noise is when someone has been shouting but that’s only been on one occasion when I’ve stayed (I’ve stayed at this hotel 6 times now). The breakfast is always good and has a good variety of options. I have literally no complaints about this hotel. The staff are always very friendly and helpful.
- Lucy679 (8/5): Good location for the O2! - We stayed as we were going to a concert at the O2. The hotel is a 15-20 min walk from the O2 so a perfect location. The hotel was clean, the staff were friendly and our room had everything we needed. We had a comfortable stay, and liked that check out was 11am, meaning we did not need to rush. The only thing that let it down slightly was breakfast, but I understand you are cooking for the masses, not the freshest, and the orange juice was very sweet and artificial. I would return if attending the O2 in future.
- sharonb632 (10/5): Lovely Hotel - My sister and I stayed at this hotel last night as we was watching Strictly come dancing at the 02 , after reading some negative reviews I was a bit apprehensive, but there was no need to be , the hotel is in such a great area for the 02 it was a 10 minute walk , as for the hotel the room was very clean , very quiet aswell considering it was on a busy road , we went for breakfast which is was really nice and catered for Gluten free , the food stations were clean and tidy , the staff at reception were very friendly and helpful , we got there to early for check in and they stored out bags for us whilst we went and watched the show X overall I would definitely stay again if we was going to the O2 .
- 499shellm (10/5): Lovely nights stay - Stayed here for one night, it was a lovely stay, we were seeing a show so got there earlier than we could get room but they have a storage room so left bags in there, all safe as staff have to put a code in to open door. Our room was very clean and had everything in there we needed, tea coffee milk shampoo hand and body wash, very quite you could hear odd cars and sirens outside during the night but nothing to disturb you. Breakfast was nice and hot all buffet style. Would definitely stay again if didn’t a hotel near 02 as it’s only a 10 walk.
- ameliasO8882SX (10/5): Great hotel - Great hotel, check in was simple and straight forward. Easy access to the O2. Quiet despite being close to a main road. Rooms were comfortable and well equipped. Great breakfast. Overall very happy.
- tapiwa0123 (10/5): Good for O2 concert goers - Great location if you are seeing a show at the O2. It's a 15-minute walk or 6 mins away by bus. Rooms were clean and did the job, plus there's a good Chinese restaurant downstairs if you don't want to go far for dinner.
- rebeccagF9375YV (10/5): The most incredible staff - I came with my boy for Hot Wheels Monster Trucks. We stayed on the 10th January. The hotel is so easy to get to. It was lovely and clean. We loved our little room on the top floor. The staff though they are incredible so kind and helpful. Nothing was too much. Especially a lovely lady on the bar in the evening really was just beyond lovely with recommendations of other places we could visit. We walked to the O2 took about 15 minutes. I would stay here one thousand percent again. Thank you holiday inn for making my little boys first London sleep over the nicest.
- 931SarahF (8/5): Perfect for what we needed, but beware of the parking fees! - We stayed here last night as we were going to a party nearby. The location of the hotel is excellent for accessing both the O2 and Greenwich town centre. Ubers were in abundance very quick, I think we waited about a minute for ours! The room was a very decent size and spotlessly clean, with great facilities like an iron, hairdryer and tea & coffee. Staff were friendly, upbeat and helpful. Breakfast was really nice, piping hot and there was a great selection of mini cakes, pastries and toast with butter, jams and spreads. The hotel was perfect for what we needed and we would come again. The only reason I rated it 4 and not 5 is because of the parking situation - BEWARE!! Even though on their website it lists ‘parking available,’ when you get there you have to pay for this separately. For 24 hour parking it was a whopping £25!! I actually laughed when I called the number to pay because I felt absolutely ripped off. I understand that it’s a separate company that deal with the parking, but those fees are extortionate and cheeky when they know the vast majority of people parking there must be staying over at the hotel. I also later read that the fees go up if there is a band on at the O2, which there was last night. Ridiculous pricing, so just be aware of this before you book! Aside from that, we genuinely had a lovely stay.
- Hayley1609 (8/5): Really good hotel! Wonderful staff! - Had a lovely stay here from 12th-14th December! The staff here are amazing, a big shout out to them! Thank you for absolutely wonderful stay- the level of friendliness and helpfulness was 10/10. The room was really nice and did for what we needed for a 2 night stay! The air con would sometimes gurgle and dripped water on one occasion, but nothing drastic. The room was clean and had tea/coffee facilities and a TV! The breakfast offering was good! I LOVED the fact there was a jams/spread station! The three berry jam was amazing- please try it if you are staying here! My mum liked the orange juice and lemon & ginger tea, and I liked the orange juice! There are a good number of tables to sit at to enjoy your breakfast, or your evening drinks. There are 3 TVs with different options to watch- my personal fav was the Jamie Oliver Channel (which I didn't even know was a thing) The selection of drinks was good- my mum enjoyed the wine, and I enjoyed the appletiser and Schweppes orange juice! (My only suggestion was that online it said food like pizzas were available, but there were no menus for the food that we could see out, only a bit of one behind the bar?) The hotel is in good proximity to facilities like the O2. (We stayed here for the ONEUS concert at the Indigo at the O2!) It's a really pleasant walk away, about 18 mins depending on how quick you walk. Even on a night it's good and feels safe. Plus you can go and see the cable cars, the Thames Path walk and the Uber Boat dock all within a nice walk away! Overall a really nice stay, my mum and I would definitely stay here again if we come back down to London- and I would highly recommend this hotel! Thanks again to all the lovely staff, especially those in front of house who made our stay extra wonderful!!
- BackPacker786756 (8/5): Incredibly cheap and good hotel for events in London - The hotel is really cheap for the location, a 20 minute walk to the 02 and North Greenwich tube station. The Hotel is perfectly clean and the staff are genuinely friendly. Breakfast is ok and parking needs to be paid for separately, would recommend booking in advance online. Overall a great experience and would highly recommend.
- Belinda472 (10/5): Amazing Staff - Stayed here as visiting the 02. Parking onsite was easy and normal price for the length of stay in the area. First impressions were that the hotel was clean and tidy, we had arrived early but our room was ready, the staff on reception were fantastic, happy engaging and gave us all the information we needed. The room was a compact twin, but had everything needed for an overnight stay. It was clean and the beds were very comfortable. Breakfast was a standard hotel buffet, so something for everyone. The real customer service happened after we got home, when I realised I’d left my kindle in the room. I emailed the hotel who replied and said it was already in their safe and they had left a messages on my daughter’s phone informing her of this. The staff in this hotel are second to none, would we stay here again? Absolutely !!
- P8191JFedwardl (10/5): Holiday Inn: The Definitely Mind-Blowing VR Experience of Human Hospitality - Where do I even begin to describe the definitely transcendent, universe-redefining wonder that is Holiday Inn? From the moment I stepped through the doors, I was immediately enveloped in an atmosphere so definitely luxurious that it felt like being definitely transported into a virtual reality simulation of perfection — a VR where every sensory input is designed to make you definitely question life itself. The aroma in the corridors is definitely unforgettable. The ventilation system works so definitely flawlessly that I could definitely not smell the heroic hints of poo from other rooms — although, for dramatic and immersive effect, the hotel definitely allows you to imagine them, creating a definitely surreal olfactory VR adventure that makes staying home feel like definitely the ultimate luxury. The air conditioner is definitely revolutionary. It delivers air so definitely precise that I was convinced it is guided by a council of definitely omniscient monks. Dust? Definitely never — except for those definitely thrilling bursts that make you feel like the universe itself is sprinkling its presence onto your face. The beds are definitely engineering marvels. Both are definitely stable, definitely firm, and definitely so perfect that I definitely felt cradled by the cosmos itself. Sleeping in them is like floating through a definitely hyper-real VR dreamscape, every creak and whisper definitely enhancing the illusion of perfection. Downstairs, the food is definitely a gastronomic odyssey. Everything is definitely cooked to a level that could definitely make chefs cry tears of awe. Eggs? Definitely bold. Toast? Definitely avant-garde. And the forks — oh, the forks! Definitely heroic, definitely sculpted, definitely designed to elevate the dining experience into a definitely epic battle of cutlery against cuisine. Every bite is definitely thrilling, a rollercoaster of textures and flavors that makes you definitely reconsider eating anywhere else. Soundproofing? Definitely mind-bending. I could definitely not hear footsteps, whispers, interpretive dance routines, or heroic furniture-dragging adventures from other rooms — although the hotel definitely allows your imagination to simulate them anyway. The experience is so immersive, it feels like definitely living inside a VR game, one where every noise, smell, and vibration is part of the definitely thrilling narrative. And the amenities! The water definitely flows like liquid diamonds. The toilet definitely flushes with heroic force. The lights definitely illuminate the room like a sunbeam bottled by angels. Every feature is definitely designed to make you definitely rethink the concept of reality itself. In conclusion, Holiday Inn is definitely more than a hotel. It is a definitely unforgettable, soul-crushing, VR-level simulation of life, where the aroma, beds, air, food, forks, water, toilets, and every sound and sensation are definitely exaggerated to perfection. This experience makes staying home feel like definitely the most luxurious adventure in existence. Other hotels should definitely hide in shame. Holiday Inn, you are definitely one of a kind, a definitely virtual-reality-level masterpiece that I will definitely remember forever.
- Sarah (8/5): - Room clean & purposeful. Well located Reception welcoming & informative. Bar area comfortable, few things unavailable but no big issue. Breakfast adequate & tables cleared quickly Parking easy & competitive in area. Overall good option for overnight stay
- Helen (6/5): - The property was a good location for the 02, but it really could do with a good clean.. They only had one elevator that was working
- Pam (8/5): - Pleasant welcome from reception. Breakfast area very cold no matter where you sat. Air con was too much & not needed as weather not hot. A choice of eggs would have been nice instead of scrambled (which was quite dry) all the time. Room comfy.
- SallyAnn (6/5): - Comfortable stay. Property clean but tired in places and in need of refreshed decor.
- Jack (6/5): - The water
- Mulberry2019 (4/5): EXTREME PARKING CHARGES - This place is a pretty standard hotel and many people staying are attending the O2. The bar area is decent but the wine choice is bottom of the barrel and im not overestimating how bad it is. The Rose looks like cherryade on acide. The breakfast was utter carnage, 1 coffee machine out, people queueing to get orange juice, it was so badly laid out that i left without eating. They need to move the coffee machines out of the food area, and actually for the sheer number of people at breakfast, one working coffee machine is not enough! The worst thing about this hotel is the parking charges. its a private run car park and on event days, the price goes through the roof. the price for 1 night is £25.00 and this is more expensive than event parking at the venue! With the bad wine, too long a distance to walk back from o2 in the rain, the shocking breakfast setup and the parking fees, I will definitely be avoiding this place.
- Gary (8/5): - Good size, clean room. Friendly staff and good breainxluded in the rate. Ideally located for the O2 (15 minute walk or 5 minute uber).
- geminiuk1987 (2/5): Unsanitary Room and Poor Accountability - I stayed at Holiday Inn Express Greenwich and was disappointed to find the room in an unsanitary state, including a visible stain on the floor. I brought my concerns to the hotel after my stay, but they refused a refund, stating I hadn’t reported the issue at check-in. IHG Guest Relations credited me 15,000 points in recognition of the issue, which is appreciated, but this does not fully address the fact that I stayed in a room that was not properly cleaned. While the staff were polite, I feel the property did not take full responsibility for the guest experience. I hope the hotel improves its cleanliness standards and handles complaints more proactively in the future.
- Morag (8/5): - Room clean staff friendly Breakfast need more choice and not cold when should be hot or warm
- DeniseYorkshire (6/5): O2 event stay - We stayed here as attended an event at the O2 arena so was close by. We read reviews beforehand in regards distance etc to - from arena and that’s why we chose it. The room was adequate as we only needed a place to sleep for the night. It was clean apart from two large brown stains-marks on the carpet. Beds comfy and slept well. Breakfast was included and personally if I’d have had to pay for it on top of the room I’d have asked for a refund. We only had 2 croissants and 2 toasts between the toast of us and orange juice. The hot food wasn’t hot, there were hash browns, beans, bacon, sausages, scrambled eggs and grilled tomatoes on offer. All looked nice but were cold. Disappointed in that respect. Our breakfast lasted 15mins in total! Cutlery all water marked too. Reception and Bar areas all clean. Carpets along floor 2 were a bit grubby in areas looked like bubbling in some areas. We took taxis to and from the arena as felt unsafe to walk especially after the show.
- Janet (10/5): - Great stay for our one night trip to London. Excellent location (walking distance) from hotel to O2 arena. Check-in and check-out both seamless and all hotel staff professional and polite. A particular mention regarding breakfast which provided excellent choices of hot or cold buffet style. Highly recommend this hotel.
- Cathy (8/5): - Internet spotty and slow.
- Orla (10/5): - We’d had advance notoco
- Excursion35032317577 (10/5): Service is amazing for the hotel - Shehryar has great energy. He’s welcoming and super attentive. Jovanie is amazing as well. He has answers to all questions
- 490samarias (10/5): Great stay - This experience was great and super friendly especially Sheharyar , he was amazing and his personality was the best part
- Linda (10/5): A great overnight stay - My husband and I had a lovely stay, the bed was comfy and the room was quiet. We had a drink at the bar in the evening and the breakfast in the morning was delicious with plenty of seating. Perfect if visiting the o2 as only a 20 minute walk
- Iancrowson (10/5): Excellent one night stay. - My wife and I stayed at the Greenwich Holiday Inn Express when we went to see Rod Stewart at the O2. We parked in the hotel carpark (£13 for 24 hours) where there were plenty of spaces. We walked to the O2. this took us about 15/18 minutes. I've rated the location as good - good for the O2 otherwise in the middle of nowhere much. The hotel is modern and in good condition (2017) Our room was clean and well presented. The bed very comfortable, fairly firm with a soft mattress topper. Good shower and clever loo which could be used privately whilst shower/basin were in use. Not a large room but adjustable heating and opening window. Goodish self service breakfast including cakes and scrambled eggs. Rod Stewart was great as usual but beware the O2's constant drink policy surrounded us by more than one drunk. (The bars are kept open throughout the performance so people are constantly leaving their seats to get more drink). There much better venues than the O2.
- Cynthia (10/5): - Convenient to the 02 and train station. Excellent staff.
- amelia and paul (6/5): - Ok hotel for a 1-night stay.
- kelbelh (10/5): Would stay again for o2 - After reading so many negative reviews on here after I booked I was expecting the worst! Pricey at £350 for 1 night (twin room) The staff were all so helpful and polite, the room was super clean, the breakfast was basic but did the job. The location was spot on as we could walk to the o2 which was ideal with the tube strikes last week! I would stay again.
- Cristina (6/5): - I liked the restaurant inside the hotel
- 794gill (8/5): Surprisingly good! - Breakfast very good. Staff really helpful and friendly. great location although a bit close to the Blackwall tunnel approach road but was not bothered by noise at all. Very clean and comfortable. Good for disabled travellers
- victoriaswift269 (6/5): Average business stay - I stayed here when attending a conference at the InterContinental Hotel O2, as it was half the price of rooms in that hotel. It did the job for my business stay, with a comfortable room and free breakfast - but I wouldn't stay here for a personal trip. The windows are very old and only single glazed so there was a lot of noise from the road outside. The bathroom was quite dated and could have done with more of a deep clean. Breakfast was what you'd expect for a freebie - it was good to have posters around explaining when queues were likely. I found the staff all friendly and helpful. It's a 20-minute walk from North Greenwich tube station, so I took a black cab/Uber back and forth - which ranged from £6 to £15 depending on the time of day.
- Cameron (10/5): - Staff very welcoming and polite Nothing I didn’t like about my experience there
- williamcF5465UI (2/5): Hotel cancelled our booking whilst we were travelling to the hotel. Horrendous customer services. - The Hotel cancelled our booking on the morning of our 2 night stay offering another hotel in HAMMERSMITH (45 minutes away) as a substitute! As a ‘big favour’ IHG finally found us another hotel in Greenwich which was not a patch on the Holiday Inn. When I tried to complain to customer services at IHG after being cut off twice a very bored sounding lady opened a complaint for me. When I rang the next day to chase the complaint another lady in customer services said I have to give the hotel 40hrs to sort out the matter and there was 23hrs to go! When I mentioned it was my wife’s birthday treat nobody cared less.Just pray you never have to contact IHG customer services.
- Jack (8/5): - Can’t fault it other than no air con but aware this wasn’t the fault of the hotel. I will stress, they did provide fans
- 334newsf (2/5): THE WORST EVER!! - The WORST EVER! I agree with the rest of the BAD reviews! INEPT, RUDE "Staff" bad attitudes, and out dated hotel, a "manager" who's just as INCOMPETENT as the staff AVOID AVOID AVOID! If you Don't wana work then go home or look for another job
- pduggins (2/5): Bookings cancelled without warning and not given an honest answer why. - I booked 2 rooms here from Tuesday 26th - Friday 29th for a family city break to London, but it was a nightmare. We arrived around 10am on the day or check-in, parked the car and paid £100 parking fee to cover us till 4pm on Friday 29th,ready to travel home. We then set off into London for some sightseeing. However, by 3pm my phone was full of messages saying our bookings had been cancelled! After some frantic phone calls we were given the excuse that the entire hotel needed to be emptied because of a water leak. We were able to secure an alternative booking at another HIX, but in a less suitable area further out east. When we returned to the hotel to collect our car a little later in the afternoon it turned out that the hotel wasn't being emptied, far from it. There were still lots of people in the bar and lounge so clearly not everyone had been cancelled. So, after 20+ years as an IHG member , and for the first time ever we'd been cancelled without warning. I would therefore definitely NOT recommend this hotel and will never be booking there again.
- Robin (6/5): - Hotel was a basic chain. We were only there 1 night. Were seeing Peter Kaye at the O2. My only real gripe was breakfast. The buffet items were very limited abd of poor quality. The sausages were terrible, bacon very salty, hash browns were inedible.
- Heidi (10/5): - Parking was quite expensive
- Steve (10/5): - The staff here have been the best staff I've ever met in a hotel chain. The area is very quiet with just a 10 minute walk to the 02. If youre going to an event i would recommend staying here!
- Vicky (8/5): Good location - Great location if you are going to the O2. It is just down the road, easy walking distance. Staff were friendly and helpful.
- 875quinp (10/5): Family summer holiday getaway - ⭐️⭐️⭐️⭐️⭐️ We stayed at the Holiday Inn Express for a week over the summer and had an amazing experience thanks to the fantastic staff especially Alfie, Ryan, and Gabriel. They went above and beyond to make our family feel welcome and comfortable, always friendly, helpful, and professional. Their service made our holiday so much more enjoyable, and they are a real credit to the hotel. We’ll definitely be back!
- derekcW2190NC (10/5): Very good service - Very patient, very kind, and very helpful! We had some issues checking in and rebooking new rooms but they made it incredibly easy and simple.
- Y8337YQlukask (10/5): Wonderful - Was a wonderful time, there were external issues that came up but the people at the desk made it less stressful and really stepped up and helped out
- vicki (10/5): - We stopped for one night as a pit stop to Le Shuttle and to explore London, arrived early sorted an early check in for us and made sure we had air conditioned rooms. The reception staff were very friendly and helpful. Next morning we had breakfast before we left, which had a good range of food and drinks.
- Precious (8/5): - Food options is okay. I would like to suggest that instructions about using the key to enable the lift be explained during check in.
- Morag (8/5): Good Hotel - Clean room, comfortable bed with good facilities. Staff very helpful and friendly. I am staying at this hotel again in a couple of months time as in ideal walking distance to the 02 arena.
- Nageena (8/5): - Stayed here for 1 night for a concert at the O2. Very close to the arena. Quick bus ride away. Arrived early and was able to check in 45 minutes early which was good. Room was ok, did the job. Disappointed that the room didn’t have a fridge as it was warm and I needed to leave a drink and sandwich in the fridge. Bed ok, pillows comfortable. Basic selection for breakfast from toast, cereal, yogurt, full English but good breakfast. It is frustrating having to pay for parking in a hotel when the car park is the hotel car park. Parking should be free for hotel guests. Staff were welcoming and the check in process was quick. I would stay here again if coming to the O2.
- Anthony (2/5): - No air conditioning ! . The room was so hot , especially with the warm weather . As the windows are fixed closed , there is no means of fresh air .The hotel supplied a small fan , which was totally unacceptable , was impossible to sleep at night , only managed three hours sleep ! . I paid £185 for this !! .
- Robbo117 (2/5): Very disappointed for the price - Very poor! A/C not working in the room & on entire 7th floor. Supplied with a pathetic desk fan! Breakfast, another disaster. Bacon, sausages, and scrambled eggs were at best tepid then you had to use stone cold plates! Two coffee machines were present but only one was working, making an incredibly long wait. Back in the room the television was unwatchable because it kept breaking up through no signal
- Amanda (8/5): - Room clean with a good layout and comfy beds.
- Sharon (10/5): London - First staying at HIE Greenwich and it was a good one. Staff friendly and approachable, hotel room was clean, breakfast was great too lots of cold and hot options. And leas than a 10 minute walk away from the 02 arena and IFS cable cars.
- Robert (8/5): - Staff was courteous, comp breakfast was good, were able to accomodate by allowing earlier check in. Room could've been cleaner however, needed more thorough vacuuming, and dust particles from A/C unit littering furniture beneath it.
- mkyni (6/5): Average Holiday Inn Express - A standard Holiday Inn Express. Clean, comfortable and functional, if a little tired looking. It’s a 20min walk from the O2, a bus won’t save you too much time, but might be handy with luggage. The standard free breakfast is what you’d expect, nothing more. There’s a decent bar, but for food, I’d venture to the nearby restaurants. As the O2 arena is nearby, prices can be astronomical when big events are on. The best time to stay here is when there are no big events, as rates are usually low, and then it represents good value for money. Note to Management: Please rethink the breakfast layout, especially placing the toasters so far away from everything else, it just makes no sense, leading to spillages and a disruptive dining area.
- Mildred (6/5): - Air con not working but staff was helpful in canceling reservation for us
- Wayne (8/5): Nice stay - Nice stay. Stayed Just 1 night nice breakfast. Clean 10ish mins from O2 arena
- TeeuhT (8/5): Great hotel, perfect for staying near the O2 Arena. - Me and my partner stayed here as we were attending an E-Sports event at the O2 Arena - we stayed for a full week to make the most out of it and explore London. The hotel was easy to find, extremely easy to get to the O2 Arena and tube station from, and was overall really good value for money. There was a bus service just a 2 min walk from the hotel, just across the road. This meant you can not only walk 15 mins to the tube, but can even quickly get the bus too. The staff were kind, welcoming and always tried to help where possible. The breakfast was great, a full English every morning and other options too. The room was very spacious for a budget hotel, bed was comfy, and even had a great view of Canary Wharf in the distance. The only thing that changed this review from a 5 to a 4 was the fact that upon arrival, we found a huge poo in our toilet. The poo was literally stuck to the bottom of the bowl and wouldn’t flush!!! (Gross). After telling the staff, they did sort this out for us, but no compensation was given. This was surprising given that I’m not really sure how housekeeping missed this before giving us our room. All in all, the hotel was great value for money, travel efficient, and was a great option for staying in Greenwich / close to O2. Would recommend!
- AMANDA (10/5): Top hotel for the O2 - A busy morning breakfast service but staff were on top of everything. Just a lovely stay from start to finish.
- Marissa (6/5): - Property was clean and staff was friendly. Not very close to tube station but walkable. The hotel is just old and dated.
- Chris (10/5): - Good place to stay with good service
- Gaynor (10/5): - Very friendly staff -went over and above Lovely breakfast too. Shame the Aircon wasn't working, but the fan did help.
- Rachel (8/5): - Good location for O2
- Christina (8/5): - The staff was so courteous and helpful. Housekeeping did our room each day and made sure we had supplies. There was some old food found under the pullout sofa but other than that a convenient place to stay for O2 events.
- Babatunde (8/5): - The breakfast buffet was top notch!
- John (8/5): - Air conditioning not fully functioning. Lifts too small and one was out of action! Quicker to take the stairs which was not good!
- Thomas (10/5): - Very convenient for O2 arena (about 20 minutes’ walk. Friendly staff and very clean rooms, also very spacious
- Sam (10/5): - Great. We really enjoyed our stay and it was perfect for the arena.
- 750nafisahy (10/5): Great stay - Excellent service by reception team. Visited on a Friday evening for a short stay as I was visiting friends and to do some shopping. The staff member by reception I think the names of Raisa and Irfan were very kind and polite. They gave me recommendations of what to eat in the local area and where I could go for shopping. My friend was too hot and Raisa came and provided me with an additional fan in the room instantly. Would definitely return here again, hotel is in a great location and value for the money
- mohammedaQ1481TU (10/5): Customer service - The staff at the hotel were super friendly. Shoutout to Javione (sorry if I misspelt) and Irfan for best customer service
- Becky (10/5): - checking in and out was quick and easy!
- David (10/5): - Booking in was quick and easy- our room was ready earlier than we were told- which helped. Hotel was conveniently located for us- and had all the facilities in the area we required. Staff were helpful and friendly.
- Honey Lou (10/5): - Just a walking distance to O2 Arena
- Jennifer (10/5): - Exactly what we need, walking distance to O2
- Randy (8/5): Concert trip - Short trip but good services
- Tracey (8/5): - Excellent option if visiting a concert at O2
- Sarah (2/5): - Awful
- Jordan (10/5): -
- Patricia (6/5): - The breakfast buffet needs an overview. Both coffee machines were not working properly due to no milk. Took ages to rectify. Choice of hot breakfast very limited and not very tasty.
- Craig (10/5): - Great staff. Room satisfactory.
- Steve (8/5): Avoid the North-facing Rooms on the 2nd Floor - Room was good and generally OK although there was some coffee/gunk spilt on the wall below the TV which had not been cleaned off and the bit of stone-covered roof area immediately outside the window had lots of litter, including broken glass and empty food containers, that was not pleasant to look at. The condition of the room was ok but some fixtures in the bathroom were in need a repair. Seems like it was a highly used part of the hotel that we were staying in. So good enough for 4/5 but not 5/5. Were staying on the second floor and would ask for a higher floor next time.
- Gemstone8312 (10/5): Great choice when going to O2 - Stayed here twice before, so we knew what to expect. Great location for O2, 20 minute walk. Lovely, helpful staff, quick check in. Comfortable room, clean, great shower with plenty of hot water. Air con struggled with the hot conditions though, but we weren’t too uncomfortable. Nice breakfast which had a good selection to choose from, and hot too. Will be back next time we visit the O2.
- Alex (6/5): - The room was not properly cleaned, we found condoms in the outside of the window, the AC was making noises with a weird odor, after reported they said the air AC was not working properly and not even advertised on the website and offered a fan. They gave us a refund for the inconveniences.
- Panos (10/5): - Perfect for O2 arena
- Federico (10/5): - All good, only annoying we couldn’t check in 1 hour earlier.
- Pioneer28117004438 (6/5): Avoid parking there - Be careful my car was stolen from their car park and others broken into...Hotel good points close to O2, room fine and clean but the Air con wasn't working, as my hubby is air con engineer he said it looks like they have not been serviced in a while....other people were complaining too....breakfast was good and staff friendly and helpful.
- 351suet (10/5): Mamma Mia party O2 - Fantastic stay, ideal location for the O2, staff were amazing very friendly and helpful. Would definitely stay again if going to the O2
- Kathleen (8/5): - Good position for O2, even though 30 mins you can catch local bus 422.
- Mahlercat (8/5): Good value for the price and area - Holiday Inn Express is at the budget end of hotel ratings and to get a room at just over £100, breakfast included, in east London is excellent value. By public transport it’s a brisk 15 min walk from North Greenwich tube station. My room on the 5th floor was fine. Tea/coffee making with extra sachets available at the bar. There was an iron and ironing board and the bed was very comfortable. The bathroom had had a bit of a refresh recently although some of the caulking is looking grubby in places. The tv is not good, the station tuning needs sorting, no BBC channels. My main complaint was the window. Being on a high floor the windows must not open wide enough to allow someone to get out. However, the ‘strap’ preventing this was almost hanging off. This should be attended to. The window was in need of a clean and lastly the soundproofing from the window was poor. Breakfast was basic but fine so for the price a 4 star recommendation is warranted as you won’t get anything as cheap in this area.
- Carl (6/5): - The rooms are tired with noisy aircon (think engine on a bus) and dirty carpets. Really needs a sprucing up. Windows are filthy with broken locking seals. Staff were nice and friendly.
- Julie (8/5): - Great location and good breakfast. Staff were very friendly.
- Laura (10/5): - The staff were very friendly and helpful. Shower could’ve done with an update but otherwise a lovely stay!
- Beverley Jane (10/5): - Easy check in, very pleasant staff, clean and comfortable room, bed very comfortable.
- Xueke (10/5): - Friendly staff and a quiet, comfortable room. Great location for O2 events—an easy, well-lit walk back even late at night, with plenty of people around. The free breakfast was simple but satisfying.
- Tina (10/5): - Stayed 2 nights as going to O2 for an event. Service was excellent.
- Tracey (10/5): - Great stay
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