Beach Palace Family Resort & Spa - All Inclusive
Location: Boulevard Kukulcan, km. 11.5, Cancún, mx
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Luxurious All-Inclusive Beach Resort
At the family-friendly Beach Palace, guests can start their day with a delicious meal at one of the 4 on-site restaurants. Endless Relaxation and Entertainment can be found throughout the day, whether by the 3 swimming pools, at the full-service spa, or enjoying live daily and nightly entertainment. In the spacious accommodations, guests can unwind with private balconies and double hot tubs.
Explore nearby attractions with ease using the Beach Palace's organized tours and on-site travel agency. Convenience and Exploration are key with car rental services available for instant access to historic sites like Chichen Itza or the beautiful Isla Mujeres.
With free access to sister hotels in Cancún, the Beach Palace offers Unlimited Luxury and Adventure for a truly unforgettable stay. Book now for an unforgettable experience!
Important Information
If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Clubhouse
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Massage services
- Table tennis
- Currency exchange
- Shared lounge/TV area
- Board games/puzzles
- Shuttle service (additional charge)
- Concierge service
- Kid meals
- Public Bath
- Entertainment staff
- Coffee Shop on site
- Fruits
- Steam room
- Beauty Services
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Food delivered to guest room
- CCTV outside property
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Mobile app for room service
- Broadcast Live sport events
- Supervised childcare/activities
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Billiards or pool table
- Free wired internet
- Snack bar/deli
- Golfing on site
- Playground on site
- Scuba diving on site
- Snorkeling on site
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Free pool cabanas
- Pool sun loungers
- Fitness facilities (surcharge)
- Internet access
- Games
- Housekeeping on request
- Clubhouse
- Wine release events
- Reception hall
- Exercise/lap pool
- Fishing nearby
- Health or beauty spa nearby
- Swimming nearby
- Water tubing nearby
- Beach club nearby (surcharge)
- Beach toys
- Rooftop garden
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Superior Honeymoon Suite Ocean View - King Size Bed
Please note children are not allowed in this room type. In-room amenities: . Wine . Liquor dispenser . Mini bar with soft drinks . Purified water . Espresso and coffee machine . LCD TV with satellite channels . DVD and CD player . iPod dock, digital laptop safe, . Bathrobe & slippers . L’Occitane toiletries . Professional hairdryer . 24-hour room service . Nightly turndown service . Nightly petit fours . Pillow menu . Private check-in and check-out . Late check-out and early check-in (subject to availability) . Individually-controlled air conditioning . Ironing facilities . Wi-Fi Smoking rooms are available.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
- Key access
- Key card access
- Free gym access
-
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free
This suite features a hot tub. This spacious suite features 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with streaming services, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit has 4 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
- Key access
- Key card access
- Free gym access
-
Superior Deluxe Lagoon View
This double room features a hot tub. Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with streaming services, soundproof walls, a minibar and a tea and coffee maker.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
- Key access
- Key card access
-
Superior Three Bedroom Villa
The hot tub is a top feature of this villa. Featuring free toiletries and bathrobes, this villa includes a private bathroom with a shower, a hairdryer and slippers. The villa's kitchenette is available for cooking and storing food. The spacious air-conditioned villa features a flat-screen TV with streaming services, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit has 5 beds.
Max Occupancy: 10 (10 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Interconnected room(s) available
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
- Key access
- Key card access
-
Superior Deluxe Ocean View - Kids & Teens Free
This room features one king or 2 double beds, a double hot tub, furnished balcony, and a liquor dispenser. It offers views of the Caribbean Sea.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
- Key access
- Key card access
- Free gym access
-
Superior Four Bedroom Villa
Guests will have a special experience as the villa features a hot tub. The spacious villa features 4 bedrooms and 4 bathrooms with a shower and free toiletries. The villa's kitchenette is available for cooking and storing food. The air-conditioned villa provides a flat-screen TV with streaming services, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit offers 6 beds.
Max Occupancy: 12 (12 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Interconnected room(s) available
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
- Key access
- Key card access
-
Superior Deluxe Lagoon View - Kids & Teens Free
This room features one king or 2 double beds, a double hot tub, furnished balcony, and a liquor dispenser. It offers views of Nichupté Lagoon.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
- Key access
- Key card access
- Free gym access
-
Superior Deluxe Lagoon View - Kids & Teens Free
1 King Bed OR 2 Double Beds
440-sq-foot soundproofed room, balcony/patio with lagoon views
Internet - Free WiFi
Entertainment - Smart television with premium channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe and iron/ironing board; rollaway beds (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Magnifying mirror, wheelchair-accessible doorway width (inches): 39, low-height desk, lever door handles, low-height view port in door, visual fire alarm, wheelchair accessible, doorbell and phone notification, closed-captioned TV, wheelchair-width doorways, low desk height (inches): 39, and low-height door lock
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Hair dryer
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Jetted bathtub
- Room service (24 hours)
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Room and bed type depend on availability check-in
- Balcony or patio
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
- Hand-held showerhead
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Portable shower seat
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height desk
- Shower grab bar
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
- Magnifying mirror
-
Superior Deluxe Lagoon View - Book 4 nights, Get 2 free nights at Punta Cana
1 King Bed OR 2 Double Beds
440-sq-foot soundproofed room, balcony/patio with lagoon views
Internet - Free WiFi
Entertainment - Smart television with premium channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe and iron/ironing board; rollaway beds (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Jetted bathtub
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Room and bed type depend on availability check-in
- Balcony or patio
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Magnifying mirror
-
Superior Family Deluxe - Kids & Teens Free
Guests will have a special experience as the family room offers a hot tub. Providing free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned family room provides a flat-screen TV with streaming services, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit offers 3 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Interconnected room(s) available
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
- Key access
- Key card access
- Free gym access
-
Superior Governor Suite Ocean View - King Size Bed
Guests will have a special experience as this suite features a hot tub. The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with streaming services, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
- Key access
- Key card access
- Free gym access
Guest Reviews
- monicatE9440RT (10/5): Loved the time at Beach Palace - It was our first time in Cancun and we had an amazing stay at this resort.
- Csilla (7/5): - breakfast and always friendly staff all pools were very dirty
- Jean Vanel (7/5): -
- JULIAN ANDRES (8/5): -
- Sebastiana (10/5): -
- gillsatvin (8/5): Tavola restaurant - thank you Myrna - Had a great experience in the Italian restaurant Tavola due to a very lovely kind lady Myrna. She always looked after my son and had special items made for him just as he requested.
- Davide (6/5): Hotel non consigliato a Cancun - Lo staff in generale Struttura in chiusura con camere vecchie
- Kit (7/5): Only four restaurants in the resort. - Small resort, easy to get to anywhere. Food choices are very limited.
- alejandro (10/5): - Nice staff, beautiful beach
- Son (8/5): -
- Son (8/5): -
- Derek420tran (10/5): Amazing Staff at Beach Palace - What made our trip amazing was the staff at Beach Palace. Carlos at Tequila made us feel like family. Carlos found out we enjoy spicy food and went out his way to purchase some salsa for us to bring back home. He brought us homemade chili oil made by his wife for us to enjoy during our stay. Paschial, Daniel, Chef Ricardo at Momo and Angel at Smokehouse were all great as well. Chef Ricardo brought out a special dish not on the menu for us to enjoy. What a great gesture. Pool staff and room service was great as well.
- Ricardo (10/5): -
- Garcia (5/5): -
- mikeejd123 (10/5): Love this resort - Amazing love this resort. The people are like family. Gabriella Ernesto and the rest of the staff make us feel like this is our home away from home. Can't wait to come back after renovations. See you in August of 2026
- B9798INsaral (10/5): Week at Beach Palace Cancun - We had a lot of great service here! The service was top notch! Alfredo, by the pool, got us drinks every day! He also would get us food if we wanted! Angel and Ernesto were our waitors several days at both breakfast and lunch, and they were super intentive and helpful! Gabrielle made the best omelets every day at breakfast! But I have to make a *special* shout out to Andres! He went above and beyond - making my husband a spicy pineapple salsa or pico de galo every day and he always went above and beyond to be friendly and attentive! The staff was 5 stars! Great service! Our family had a great trip!
- laurenl687 (10/5): 2 hotdogs no bun! - Finishing up a wonderful week at Beach Palace, Cancun. The hotel is getting ready to close for a 6 to 8 month renovation, so we are excited to see the hotel in the future. The staff here was incredible, friendly, and the service was phenomenal. Special shout outs to Gabriela at breakfast who made the best omelets, Andres, Angel, Julian, and Ernesto- our servers at breakfast and lunch. We loved Alfredo, our server by the pool! Sergio and Michelle the pool entertainment were excellent. Celeste met us at the airport and got our transportation set up. The staff was wonderful! We will miss them!
- Thiery (10/5): - Conven
- Sabrina (10/5): - I enjoyed how respectful and caring the staff were. All of the meals were amazing 😍. The beds were super comfy. The activities and events at the resort were awesome,transportation access was on point. The tour to Isla mujeres was so much fun. The only thing that I didn't like was the doors to the rooms. They slammed very loud. Otherwise my experience was a 5 out of 5.
- JuanCarlos (10/5): - Everything was very good 100% recommend definitely we will be back.
- vanessay914 (10/5): Lots of highlights in one week at the Beach Palace! - Had a fabulous time at Beach Palace. Spent one week, and some of the highlights were: -Chicken Mole at Tequila restaurant -Pool activities (water volleyball, water polo, water aerobics) -Tours (Ek Balam, sunset cruise, snorkeling) -Restaurant staff, housekeeping staff, and entertainment staff stood out in terms of attentiveness and customer satisfaction and comfort -Seriously, the chicken mole at Tequila restaurant
- Robert (6/5): - I booked two (2) rooms at the Beach Palace and was happy with the rooms with the exception of the A/C which kept running which was fine, I just needed to redirect the fan. The issue I had was with downstairs, the salespeople booked me to go with my 5 children to Moon Palace for a day pass, when Moon Palace mentioned that all my children had to participate in a 90 minute presentation, I told them I'm sorry, but will have to return to Beach Palace. Lastly, the front desk, told us that we could check out late, but on check-out day, the manager had his employee pay $120 to cover the check out. I was shocked that they would ask an employee to cover a fee, never happened before. Don't think I will return.
- Radames (10/5): - Small for Cancun resorts, but very good hotel.
- Jerel Deon (10/5): - Great stay as always
- D7083QYjesusc (10/5): Gondola Restaurant at Beach Palace - Amazing experience! Oscar at the Gondola took care of us as family! Oscar thank you for your time and attention! Felt at home!
- Marlene (10/5): - First time at Beach Palace or any other Palace resort. Great experience. Traveled with 11 and 14 year old kids. They loved it. Love that everything is right there. No huge facility where you need to take golf carts to go to the beach or pool. Food was on par for all-inclusives— not award winning but something for everyone. Great room service 24/7. Speedy and great options. Staff were super friendly and attentive. Didn’t feel like I was constantly being pressured into tipping at every interaction. Staff were genuine and caring. Will definitely be going back.
- Maria Junnei Bautista (10/5): - Had an amazing vacation.Great family friendly resort, will go back and would recommend!
- Jintana (10/5): - Very good
- Duc (8/5): - 3/5 stars total .
- Ninnette (10/5): - Resort was great!
- Karina (2/5): - Not as good as seemed on the pictures. Not a lot of variety of food
- JESUS ALEJANDRO (6/5): - The food at the hotel was just okay. The food was bland. The room needed additional attention. I felt that a jacuzzi in a 2 bed room is unnecessary and took up so much space.
- E4030PMmercedess (10/5): Great service - We had wonderful interactions with the staff. Ernesto was an excellent server. Gabriella made the most wonderful omelette. Roman at the pool bar was amazing. Veronica at the desk gave us very good suggestions during our stay. Our experience was enhanced by the lovely entertainment. The dancers were truly professional. We will definitely come back to this resort.
- 340luciau (10/5): Amazing service - The service was amazing!! Roman at the pool bar was awesome, Joshua at the rooftop pool, Ernesto at the restaurant, and many many others.
- N2747BIandrear (8/5): Great staff, beach and food. - The staff was very kind including Roman, Ernesto, Angel, Laura, Angelica and the whole entertainment and kids club staff. The beach was well cared for.
- joshua (2/5): - Biggest scam I’ve ever experienced. The hotel is nothing like what is posted, it is completely run down and surrounded by abandoned and graffitied resorts! Terrible quality, dirty pools! Unsafe pool conditions, many people were falling and hurting themselves around the pool area! My son fell and bruised his face and hips, and came back limping! Absolutely ridiculous! The ac in the rooms had mold on them, the bedding and robes were stained! They only have 4 small elevators, always packed , running slow, which made going up and down totally inconvenient. This is a total scam! Nothing like the pictures on line which are nearly 20 years old!!!
- Edmundo (10/5): - We really had a good stay in this Hotel. Staff was great and service is A1 excellent! Food was also great tasting with a lot to choose from. The hotel itself is a little outdated but very clean! Would love to stay here again and their other Hotel chains! Seemed like a very good hotel company. Shout out to Angelo and Ferdina at breakfast buffet, as well as all the staff at Smoke house restaurant for great service. Thank you!
- Marco (5/5): you get what you pay for - Staff & beach pool, facilities, food
- Janice (10/5): It was a phenomenal experience with incredible accommodating staff! - Excellent Service!
- K3962LLrobertoc (10/5): BEST BARTENDERS AND SERVICE EVER - I’ve been going to beach palace since I was 8 years old. I am now 23 and i couldn’t fall more in love with beach palace as the times goes on and i get to enjoy it more and more. What gets me is the great service and the phenomenal people who work there. Bartenders, room service staff, chefs, even the waiters that walk around the pools and ask you if you’re ok. I have a list of staff that I want to shout out to palace resorts, those people showed every characteristic which every customer service employee should have, kindness, attentiveness, and they showed a lot of respect. The people i want to say thanks to is, Alfredo Ramos, Miguel Batun, Fernando Moshan, Erick Pereira, Miguel Rizo, and Zarias from the sky bar. These bartenders were absolutely amazing. They always made sure if our drinks were up to their standards and were making sure we had our drink full. Another person I would like to name is a room service employee who always had us laughing and made is feel as if we were at home. The employees name was Ernersto, he would always make sure our late night munchie snacks were one we would never forget. Temara was always great. She was the waitress at the sky bar and always had us eating making sure that our bellies were full. This has been one of the most unforgettable vacations I’ve had and it was due to all the bartenders, the staff, and palace resorts. From the bottom of my heart I really appreciate all of the people that made my vacation one the most unforgettable vacations ever!!!
- Jasmaine (8/5): - The hotel is closing in the next 8 months, so you can tell from the service and the building itself. They are not putting any more money into the building. You can tell they use leftover food at the buffett. In the restaurant options were slim pickings. The hotel had a mild dewy smell to it. The elevators take a very long time and are always packed. They tell you you have a hotel credit, but then it's a limited credit. You can't use it on everything and, you have to pay the taxes on the credit if you don't book directly through them and you use any outside agencies, they treat you differently. And any problems you have while you're there.They say it's because you booked with an outside agency.
- Eri (10/5): - Food was great, fun family vacation.
- Sam (10/5): - Excellent service Great food
- Joe (10/5): - Excellent staff, friendly, and welcoming,
- S7107NTashleyc (10/5): Outstanding Service & Unforgettable Memories at Beach Palace Cancun! - Our stay at Beach Palace Cancun was truly unforgettable, not just because of the stunning ocean views and beautiful amenities, but because of the incredible staff who went above and beyond to make our experience special. The bartending team was phenomenal! A huge thank you to Fernando Moshan, Eric Pereira, Miguel Rizo, Miguel Batún, Alfredo Ramos from the Sky Bar—every one of them brought energy, creativity, and friendliness that made each night fun and memorable. They made sure our drinks were always on point and treated us like friends, not just guests. Special recognition also goes to Alfredo, the talented mixologist at the Sports Bar, whose craft and attention to detail made every cocktail an experience in itself. And we can’t forget Zacarías, who was always attentive and welcoming, helping create a great atmosphere wherever he was working. Late nights were made better thanks to Ernesto from room service, who brought our food with such a positive attitude no matter the hour. We always appreciated seeing his friendly face and knowing our order was in good hands. And lastly, Israel from the Italian restaurant provided top-tier, thoughtful service and went out of his way to ensure our dinner was nothing less than perfect. His hospitality and warmth did not go unnoticed. From beginning to end, this trip was filled with incredible moments—and the people at Beach Palace are the reason we’ll definitely be coming back. Thank you all for making our vacation feel like home!
- Bruce (9/5): Overall had a great time and hope to return soon - Clean and all staff were great No airport shuttle. Check in is a slow process
- Shirley (10/5): - What a great resort…Beach Palace customer service was outstanding! We enjoy every single day of our stay. The staff from public relations go about and beyond to make your stay enjoyable. The rooms are very spacious and comfortable and all the staff are kind and eager to help and please you. We truly had an amazing time and we will definitely come back. I highly recommend Beach Palace! Shout out to Carlos, Rafael, and the chef from Momo restaurant and all the wonderful personnel that made our stay memorable.
- Stephen (10/5): - Excellent food
- Phani Raj (10/5): - Overall it was a good experience, but it would be good if there are more options for vegetarian food.
- Juan Carlo (8/5): - Dos días con mucho zargaso en la playa. Muy buen servicio del personal. Los horarios extendidos de los restaurantes son convenientes. Las habitaciones e instalaciones bien pero pueden mejorar. En términos generales lo recomendamos para vacaciones familiares. Volveríamos a escoger el hotel.
- Mariano (10/5): - Nice
- Raul (10/5): - Excellent service
- Manju Baby (8/5): - Good
- Reinier (10/5): - 5 stars service, beautiful hotel.
- joetG4650LF (10/5): Great trip - Great customer service and food Rooms were clean and would come back for sure . Can’t wait to come back again Thanks Thorson family
- Kristin (10/5): Amazing - Everything Nothing
- Tawana (8/5): - We stayed with 2 little kids and we absolutely enjoyed this all-inclusive resort. We all loved the variety of the food options and the food was actually good. The pool was a daily hang up for my family and the kids club was a convenient way for us to get a break from the kids. We enjoyed the nightly entertainment and being walking distance to a mall. The beach water was choppy but when we finally got the ok to get in the water, it was so nice and the kids absolutely loved it. The facility could use some upgrades, as any hotel this age would need, but for the most part, we would stay here again.
- Brizeth Yuriana Chavez (10/5): - Muy bonito, muy limpio, todo el staff muy atento, amable y sobre todo comodo :)
- L8788MAsherifa (10/5): Incredible Vacation with Family - Great hotel with exceptional service and lovely food! The hotel is perfect and the location of it is right by La Isla Mall and Luxury Avenue which is about a 3-5 minute walk so it was so enjoyable…their pools are so great as they have pool bars by each one and all their food and drinks are so refreshing! The restaurants are great but the service is even greater. We want to make some honorable mentions to people that have made this trip better than it already was..Angel, Roger, Javier, Gabriella, Myrna, and Angelica! Thank you to everyone but especially those 6 for always putting on a smile and serving us with the best attitude possible. You guys are great and deserve all the love!
- Mia (4/5): - Old property, poor hygiene in bedsheets, toilet and shower.
- Claudia (9/5): Superb -
- Pallavi (8/5): - It was a nice property although a bit small Our beach and rooftop events were well done.
- Poorvi (7/5): Good -
- Rebecca (9/5): Lovely - Food and drinks were exceptional Staff couldn’t do enough for guests Not enough sunbeds at pool No facilitates for showering / changing after check out
- Sandra (10/5): - Great experience! The staff is absolutely amazing. Friendly, professional and so much fun. We loved Damasio at the pool bar, Andres, Ernesto and Gabriela at Tequila restaurant at breakfast and lunch, they absolutely made this stay amazing for us. Great, great people and the hotel is super clean. Totally recommend.
- SALVADOR (10/5): - Great
- Marine (10/5): - Food,nice staff
- Naidely (8/5): - I liked the environment but the pools are too little for everyone & the bathrooms in the room need remodeling asap!
- Patrice (8/5): Family vacation - We recently stayed 5 days and 4 nights and overall the resort was very nice. We enjoyed the pool area a couple of days, which was not very crowded. The beach was ok. We ate at each of the restaurants and the staff throughout the resort was great. Our favorite restaurant Tavola and we ate there twice. We went to the sports bar a few nights and enjoyed the atmosphere and live entertainment. The downside...we did not enjoy the buffet food (room service was better) and there weren't many options/activities for our teens. Also, the vacant resort right next door was a serious eyesore.
- Pooya Voosoogh (10/5): - It was very good
- Kellie224 (4/5): - I had a very mixed experience at the Beach Palace. I will start with the good. The bartenders, servers, and spa staff were amazing. Always happy to help and smiling! Also staff was in the pool at 6am cleaning which was great. My husband and I booked the four hands massage and it was super relaxing. It was definitely a little pricey, but I felt it was worth it. The food at all the restaurants was actually pretty good. We've stayed at a ton of all inclusives and it can be hit or miss. Even the kids seemed to enjoy it. Gabriella and Ernesto at the buffet were great. I forget everyone else's names but we tipped them to show our appreciation. Now for the bad. When we checked in along with 2 other rooms for our friends...we had booked an ocean view room. We were asked if we wanted to upgrade to the Honeymoon Suite for a fee, and I agreed. Well, our friends who had lagoon rooms, ended up in the same room as us. Something about Expedia and an upgrade blah blah. I was annoyed but said fine. When we checked out, I voiced my concerns to the front desk employee who did not care one single bit. Then a woman who worked for guest relations asked me what the problem was, and I told her I didn't feel like the extra 400 dollars we paid to upgrade was a fair price. It was literally the same room we would have received if I stayed with the ocean view. She then told me we received chips, strawberries at night, and aromatherapy with the "honeymoon suite" I said 400 dollars worth of chips and strawberries"??? She didn't care either. Then ANOTHER woman came over from guest relations and asked if I was satisfied with the answers I received and said NO. She asked if this was my first experience with Palace resorts and I said yes and I'm not impressed. So I explained everything to her, and she said they could not give me any sort of monetary refund but they could give me a voucher for the lowest price on another vacation. I was ok with this until she then asked me for a deposit! My husband and I laughed! I said so you're trying to assuage my anger about being jacked for 400 bucks by asking me for MORE money!?? We walked away very angry. It left the worst taste in my mouth about this resort. We didn't complain about the horrendous smell in our bathroom (don't get room 812!) cause we didn't want to go through the trouble of moving since our friends were right next store. Also we are pretty easy going (see other reviews I've done) We put up with some things cause we knew the hotel was being torn down in August. This wasn't like other all inclusives. If you stay here in the next two weeks....do NOT fall for the honeymoon suite upgrade. It's a scam. It is the same room as the ocean view. I have voiced my opinions through surveys for Palace resorts and they give me the same ridiculous answers. I will never stay at another Palace property ever again.
- Tina (10/5): - Wonderful!
- ameliahC7018HO (10/5): Staff accommodations - The staff was very accommodating and considerate to ensure that our stay was satisfactory. Ernesto was especially accommodating to my gluten free and dairy free dietary requests. He offered my different options for me. I was surprised that there was options such as almond milk, gluten free toast and gluten free pancakes.
- Luis (10/5): - Very nice place the people that work there are really nice.
- 322troyk (6/5): This resort has the Palace name, but I'm not so sure..... - This is our 4th consecutive stay at a Palace Resort so this review is comparative to the other Palace properties we've stayed at. THE GOOD: The food at Beach Palace was surprisingly good. Specifically, the Smokehouse offered a New York Strip that was at least 12oz. Usually, this would be an up-charge at other resorts, but not here. Also, the food quality at Tavolas was also exceptional. The smoked salmon eggs benedict was one of the BEST breakfast dishes I've had at Palace. Momo's and Gondola were spot on with their food quality as well. The staff at Beach Palace are phenominal. In fact, it's an expectation now for our family to have superior service at ANY palace resort. I'd like to name exceptional staff, but they all rocked! THE BAD: Facilities!! There are things that are simply out of their control and I realize that there is a major upgrade/renovation planned in the next 4 months, but the lobby is terrible. If you are a group of 4 looking for a place to sit and relax....good luck. There was literally nowhere within the facility to just chill as a group. This perpetuated into the sports bar (the only bar inside the hotel). The bar boasts a wide open layout with only a few tables and bench seats to accommodate 2 maybe 3 people. Additionally, the rooms are in need of renovation but why can't Palace figure out the "slamming door" issue??!! Both Cozumel Palace and Beach Palace have this problem. There's nothing worse than waking every 15 min to a door closing down the hall. THE UGLY: Crowded, packed, and nowhere to hide. Adolescents and kids ran wild at this resort and I knew something was up when we noticed there were zero Diamond Members here. The sports bar failed to regulated kids in the sports bar past 10 p.m. and some of the restaurant staff failed to enforce dress code standards. There were children's toys floating in the hot tub, people smoking cigars at the rooftop pool, and graffiti sprayed on the abandoned hotel next door. The final straw came on night 3 when my wife and I finished dinner and made our way to the beach at around 7 p.m. for that "romantic beach walk". There was a table of 4 having dinner on the beach and we were told by the Staff that the beach access was closed! They closed off the entire beach access for this table so people wouldn't walk by and interrupt them! At times I questioned if this was truly a Palace Resort. BOTTOM LINE: We still believe in the Palace brand, but we will not return to Beach Palace. I am however, interested to see how the remodel incorporates the abandoned Melody Maker resort next door.
- Miriam (10/5): - Great Service, Food was great, beach is beautiful !
- Samantha (10/5): - Food was delicious and plentiful! Service was wonderful. Activities and location to beach were perfect!
- Bin (10/5): - Our recent visit was met by wonderful hospitality, great food and services.
- Grace (10/5): - everyone was very nice. My family and I had a blast.
- sarahbK5933VQ (10/5): Best vacation! - This was our first visit to Beach Palace resort and it was excellent! Each and every staff member that we interacted with was kind and very helpful. Thank you for each accommodation provided as well as the enjoyable food, comfortable beds, and clean atmosphere. The Fourth of July party was better in Mexico than we have experienced in America! Many special kudos to the entertainment staff.. Luis, Michelle, Karen, Laura and Sergio!! You guys made our visit so much fun! Thank you for each challenge of the day (in which we looked forward to), volleyball, aqua fitness, aqua dance, and water polo! We feel you have become part of our family! Thank you for each interaction, all of your energy and kindness and hospitality! Each of you are incredible at what you do and made us feel welcome. Thank you to Monserat for always being drink and food ready for us when we were ready! Your service and sweet smile made our day, every day. Another special thank you to Christian at Momo!! Thank you for your kindness on each of our visits as well as your patience and gentle demeanor. Your service and hospitality are memorable and we are so grateful for you! Thank you to the staff at the smokehouse, Angel and Maricruz for your kindness and great service! Thank you to Ruby for helping to prepare our tuna that we brought in from the day of deep sea fishing. A very special thank you to Chef Ricardo, with much gratitude for your expertise and provision of delicious tuna you prepared with thoughtfulness suitable for both kids and adults in our party! Beach palace is blessed to have you! Thank you for your table visits, pleasant interactions and kindness!! Thank you to all staff at the Beach Palace for an unforgettable family vacation!! We will be back and hope to see you again!
- H1192ZKabigailm (10/5): Best vacay - We had so much fun!! The staff was so so kind. My favorite was the entertainment staff!!! Especially Luis, Sergio, Laura, Michelle, and Karen!!! I loved hanging out with them and playing the games!! I’m going to miss them :(. Also the chef, Ricardo and the waiter Christian were AMAZING!! I am sad to leave and would recommend this trip to anyone. The night activities were also very entertaining and fun to watch!!
- G1101TFnoahm (10/5): Amazing experience - The rooms are very nice and the view is amazing. All of the staff are so welcoming and are super fun. The activities every few hours are entertaining and I enjoyed the food. I also like how the resort is so close and I don’t need a cart to get around.
- D5789VPoliviam (10/5): Beach Palace is a must stay!! - ENTERTAINMENT was incredible! Food was so delicious! I had the most amazing time and never want to leave. The employees were extremely personable and made our vacation better than ever! Highly recommend the beach palace!!
- Mwenge Binti (10/5): - I know they will be closing to renovate please upgrade the showers i wish they were a little bit more clean
- Gregory (10/5): - This property was a great experience. Staff was extremely friendly and helpful. Rooms were nice. Overall a great vacation. The food was average quality. Some meals were very good while others were average. This hotel is a bit older. Needs updates in some areas.
- Maria (10/5): - Small but very nice It's a shame the beach is bot the same, i jnow it's not there fault But love the Palace resorts
- HoustonJLove (8/5): Second Experience - We returned back to Beach Palace after our first visit nine years ago. The smaller resort was a nice change compared to other resorts we have frequented. Big thanks to Samuel and Joshuan at pool service for providing excellent customer service. Vannia also did a wonderful job with the playroom and had my kids asking to go back and see her. We are excited to return next year after the remodel.
- Chris (6/5): - Property really needs updating. Food tasted great, but got very sick the last day there
- Jay (10/5): - Ok - I was extremely cautious about all inclusive in general prior to my experience with Beach Palace and moon palace resorts. This was among my best vacations ever. Food and desserts were excellent. I am definitely going back!
- Genice Maria Amaral (8/5): - Atendimento muito bom. Hotel precisa de renovação urgente.
- Mary (10/5): It’s was a great experience for the whole family - Staff are very nice and accommodating. N/A
- Cristian (9/5): Excelente lugar para vacaciones - Food and drinks Facilities are old
- melaniegR9684EF (10/5): We celebrated July 4th at Beach Palace & it was amazing. We stayed for 5 days with family & friends. The food, service, - We celebrated July 4th at Beach Palace & it was amazing. We stayed for 5 days with family & friends. The food, service, hospitality & resort were great. The party on the 4th was impressive!! Dinner & entertainment was excellent. Resort itself will be renovated in a couple of months & I expect it will make the experience even better. We are so sad to leave but will definitely be back!
- marissagN7370LP (10/5): the staff was great and did a great job making everything so fun. i thought the activities were so fun and creative. - the staff was great and did a great job making everything so fun. i thought the activities were so fun and creative. luis and karen made the water volleyball so much fun!! the food was great at both the restaurants and the buffet.
- 716macyv (10/5): fun - This is my 3rd time coming here and me and my family have so much fun. Luis makes our trip very fun aswell. Beach and water volleyball was my family’s highlight of the trip i’d say.
- tatianavB148MY (10/5): Good - Many thanks to the playroom staff Vania, Yesenia, Nadia and Abril, they are wonderful and responsible and love children.
- Jennifer (10/5): - To our surprise, we got access to the beach beds for booking through Expedia! Great surprise and an amazing perk!
- Teodor (8/5): - Great friendly service Very good food The place itself needs renovation
- Mohammad (10/5): - Everything was amazing
- Will (6/5): - Good was great. We didn't enjoy being harrssed with buying memberships to the other resorts. We were also upset that our kids didn't get to participate in karaoke or a few of the other night items because they made it adult only.
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