Sheraton Khalidiya Hotel
Location: Zayed 1st street, Khalidiya area, Abu Dhabi, Abu Dhabi, Abu Dhabi, AE
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Amenities: Immerse yourself in the hotel's health club, outdoor pool, and sauna, providing the ultimate relaxation during your stay.
Gourmet Dining: Indulge in a variety of dining options, from the on-site restaurant to 24-hour room service, ensuring a culinary delight at any hour.
Convenient Location: Perfectly situated in the heart of Abu Dhabi, explore nearby attractions such as Khalidiyah Mall and Corniche Beach just a short walk away.
Book now for an unforgettable experience at Sheraton Khalidiya Hotel offering upscale accommodations and top-notch services.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Valet parking is included for 1 car. Parking fees apply for each additional car.
Amenities & Facilities
- Fitness facilities
- Health club
- Free WiFi
- 24-hour front desk
- Luggage storage
- Sauna
- Concierge service
- Elevator
- Fitness facilities
- Breakfast available (surcharge)
- Health club
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Tours/ticket assistance
- Free wired internet
- Wheelchair accessible parking
- 24-hour business center
- Snack bar/deli
- Parking (limited spaces)
- Free valet parking
- Computer station
- Airport transportation - pickup (surcharge)
- Banquet hall
- Wheelchair-accessible van parking
- Wheelchair-accessible on-site restaurant
Rooms Available
-
Deluxe Twin Room City View
2 Twin Beds
498.2-sq-foot room with city views
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bed sheets not available
-
Deluxe Executive Suite City View
1 King Bed
Overlooking the city
Layout - Bedroom
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Kitchenette
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Stovetop
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bed sheets not available
-
Classic Executive Suite City View
1 King Bed
910-sq-foot room with city views
Layout - Bedroom and dining area
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Kitchenette
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Stovetop
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Separate dining area
- Free WiFi
- Free cribs/infant beds
- Separate bedroom
- Smoking and Non-Smoking
- Bed sheets not available
-
Classic King Room Sea View
1 King Bed
483-sq-foot room with sea views
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bed sheets not available
-
Classic Junior Suite City View
1 King Bed
690-sq-foot room with city views
Layout - Bedroom
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Separate bedroom
- Smoking and Non-Smoking
- Bed sheets not available
-
Deluxe King Room City View
1 Double Bed
Overlooking the city
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bed sheets not available
-
Deluxe King Room Sea View
1 King Bed
498.2-sq-foot room with sea views
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bed sheets not available
-
Deluxe Junior Suite City view
1 Double Bed
Overlooking the city
Layout - Bedroom
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bed sheets not available
-
Classic Executive Suite Sea View
1 King Bed
Overlooking the sea
Layout - Bedroom
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and iron/ironing board (on request); cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available, bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Kitchenette
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Stovetop
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bed sheets not available
-
Deluxe Executive Suite Sea View
1 King Bed
Overlooking the sea
Layout - Bedroom
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Kitchenette
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Stovetop
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bed sheets not available
-
Classic Twin Room City View
2 Twin Beds
483-sq-foot room with city views
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bed sheets not available
-
Deluxe Twin Room Sea View
2 Twin Beds
498.2-sq-foot room with sea views
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bed sheets not available
-
Classic King Room City View
1 Double Bed
483-sq-foot room with city views
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bed sheets not available
Guest Reviews
- JoniHelsinki (10/5): A very comfortable stay - Quite comfortable, good bed, good sleep. Friendly and helpful service, especially Jose at the concierge's desk. The hotel is not all new, but that does not matter.
- KarinR_AZ (4/5): Definitely not worthy of a Marriott name. - It’s called a Sheraton, but it’s not affiliated with Marriott. If they lost their connection to Marriott, it’s well-deserved. Staff at the front desk is slow. It was a company-paid stay, but they did not request or offer that I leave a card to pay for extras. As a result, they held my laundry until I went down to ask about it after 10 pm. Then when someone delivered it to my room, they wanted to be paid. Food is marginal, at best. Housekeeping came sometime after 8 pm and my room smells like cleanser now. Can’t change the room temperature. It was 16 degrees C in my room when I arrived. 24 hours later with the a/c system completely off, it has gone up to 19 degrees C—still too cold for me. Won’t be coming back here.
- zinebo76 (10/5): Highly recommended - Best hotel loved it , very friendly staff, amazing breakfasts, kids enjoyed the pool roof top ,gym and spa , everything everywhere was verrrry cleaan
- 453adhame (2/5): Bad experience - Very bad service and experience the staff are the the worst but I think they have wrong rules to work, Sleeping at 7 am and I was ordering an amazon delivery the delivery arrived and they refused to recieve it even for 1-2 hours until I wake up. And no one I can talk with. Very bad experience, not professional
- thesidhartha (6/5): Average - We reached the hotel in the evening after landing in Abu Dhabi. The check in was smooth and the room was large and comfortable. While we were advised that we could use any of the two restaurants, the one on the ground floor is avoidable. There is a bar and people smoke there. They set up a table for the four of us in an adjacent room but the menu had very limited options and service was slow. The breakfast on the first floor was okay — not great. The property is around 700 Metres from the beach, so you can go for a walk or a run. But make sure you start early.
- Joseph Nikolaos Barisic (10/5): - Wonderful staff and great service. Very clean and nice.
- Arsalan (10/5): - Enjoyed the stay.
- Mark (10/5): - Perfect midtown stop for work and leisure
- Mohamed (10/5): Great choice for AD island - Nice hotel, location and view. Elevator, bars and restaurants are a little dated
- Verified traveler (10/5): Good Location and Rooms - Nice rooms and facilities. Good area
- 332claudettee (2/5): Poor customer and unhelpful staff - Poor customer service and unhelpful staff I recently stayed at this hotel and was extremely disappointed with the customer service. Any time I made a request — whether it was something simple like asking for an extra towel or inquiring about a late checkout — the staff would immediately say "no" without even taking a moment to check or offer alternatives.
- kahfiriza (8/5): Classic Comfort with Local Flavor in the Heart of Abu Dhabi - My stay at Sheraton Khalidiya, Abu Dhabi, during a recent business trip was a good experience overall. The check-in process was acceptable, but there's room for improvement—especially in providing smoother guidance for international travelers. The room carried a classic style, was clean, spacious, and provided the right comfort for rest and productivity. Sleep quality was good, which is always a plus after a full day of meetings. One highlight of the stay was the meals—offering a wide variety of local dishes, all prepared fresh and full of flavor. A great introduction to the Emirati culinary experience. Location-wise, the hotel is strategically placed near Khalidiyah Mall and just a short walk to Corniche Beach, making it easy to unwind or grab necessities between business agendas. Overall, a good and recommended hotel for business travelers seeking comfort, local atmosphere, and convenience in central Abu Dhabi.
- Camilla Renèe (10/5): Great - Perfect stay! Special shout out to the whole team, Morine and Mehran and manager Rajesh for the best service they could give!
- Abigail (10/5): - Nice
- EHAB (4/5): - The Hotel is Old .. outdated compared to other hotels in UAE .. spent 1 night, found no soap, no shampoo, no body wash in the morning. breakfast was Ok. kind waiters
- Savio (10/5): - Nice
- Divya (10/5): - Clean rooms, good facilities for the price, walkable to corniche.
- tewa123 (10/5): Highly recommend - We booked this hotel to stay near Cleveland Clinic for an important medical appointment for our family. Initially, we reserved the room for two days, but due to unexpected visa issues, we couldn’t check in on the first booking. The hotel kindly called us the next day and graciously rescheduled our stay without penalty. When we had to postpone again because of delays in securing a doctor’s appointment, they once again accommodated us with incredible understanding and flexibility. When we finally arrived, we were warmly welcomed. We are especially grateful to Rachelle, who went above and beyond in helping us during a very stressful time. Her kindness and professionalism made a huge difference, and we truly appreciate the support we received from the entire team. If you’re looking for a hotel that genuinely cares about its guests, this is the one. Highly recommended.
- alejandro (10/5): - Excellent location
- Tex (10/5): - Excellent staff
- 274asifq (10/5): Amazing service and great food - We did a iftar dinner in La Veranda Restaurant yesterday (14th Mar), service was amazing started from Valet Parking (Aqib Sattti) greeted us at door step and guided us to the lobby. Restaurant staff very friendly and helpful. Food was delicious
- arjuna (8/5): - Comfortable and central location.
- Akihiro (10/5): - Friendly staff, nice and comfy rooms. Breakfast could be better.
- Mohamad (10/5): - Convenient place
- Kazimali (10/5): - All rooms were spacious, clean, and the service was exceptional; I would gladly stay there again on future trips.
- 493vipinv (10/5): Thanks for the service - Mr. Babar Sheikh is very helpful and professional in his job. He is taking care of the guest with a great professional etiquette. He will be helpful and maintain your room in a high level. Highly recommended hotel. You can call him for any needs and will provide you a great service.
- Thrideep (10/5): - Superb! Looking forward for another stay
- Soumya (10/5): - Property was as described, convenient valet parking and attentive staff. Good location to check out sites like Corniche/beach area, Heritage Village, and Qasr Al Hosn.
- nazymi2022 (2/5): My worst experience - If you want to spoil your day, it’s the best place to do it! First I made a booking for the room with the bathtub however, they give me with the standing shower. Second they told me that the room with the bath in the non-smoking area is not available, so they give me a room with the bathtub in the smoking area, which was making all my clothes just to smell smoke. When I checking in smoking level a room with bathtub after a while, I found out that in the bathroom there is no amenities have been filled. So by being in the shower, I have been following up for 30 minutes for the bath gel to be filled up in the rooms.
- MTL58 (8/5): Nice location..... - Hotel in the city center, with good communication, valet service for the car. The rooms were clean, the service was very professional and answered every question. The only problem that occurred was the temperature in the room. We arrived late at night, and the temperature in the room was 18. Unfortunately, the thermostat did not work and it was impossible to change it to the "heat" option. Only in the morning was the air conditioning turned off completely.
- sumankhalid (10/5): My experience at hotel - I have stayed here. Excellent services. Staff behavior was very good. Staff was very kind and cooperative. Very comfortable stay nice and cozy rooms specially thanks to Mr aqib and Jis james. Spacious room and lobby environment was really nice smooth check in and check out
- Layla (6/5): - It is old setting overall. It really needed to renovation.
- STYLIANOS (10/5): - Central hotel, big rooms, free water, very helpful staff, and the breakfast is good. The bathroom is was a bit annoying as it was completely open and the water was going everywhere. Also, it needs a bit renovation.
- PGIndia1 (10/5): Wonderful experience during Christmas Break - We had a wonderful experience at Sheraton Khalidiya over the Christmas break this year. The hotel was well located in downtown Abu Dhabi, and the Corniche wasn't far away either. The check in experience was very pleasant, with Aldrin making sure our family with young kids had a very nice room. Will definitely recommend for future stays.
- Nilesh (10/5): - Was great!
- Zizou001 (10/5): Good location, nice size rooms. - The front of this hotel is quite misleading. It is small, discreet and almost impossible to move around as you arrive. it is quite awkward once you arrive at the reception. There are steps, where there shouldn't be and you might easily miss one and break a leg. The rooms are excellent, very spacious. The bed is firm with excellent pillows. The exterior window is so filthy that there is little pleasure to stare outside. You can control the temperature in the room, which is very convenient, as most of these hotels will blast the AC to make you feel like you are in Alaska. This one is very easily controllable. Breakfast is decent, with a nice variety - but, again, beside the rooms, everything is small. Location of the hotel is convenient, as you are close enough to the cornish and quite accessible for any business-related meetings.
- Albert (10/5): - The valet was amazing and quick to get you your vehicle. The restaurant in the hotel was delicious with many types of food to choose from. The staff was all very nice and ready to assist at all times.
- rahuld1984 (2/5): Unethical and Unprofessional Booking Practices – Beware! - I had booked a suite at Sheraton Khalidiya for one night (January 11-12, 2025) for three adults and a child. I made this reservation well in advance through Booking.com, with a cancellable option and payment on arrival. Out of nowhere, my booking was abruptly canceled with a vague excuse: "Unable to verify credit card." My card is in perfect working condition – I’ve used it with no issues at other properties since! A quick check online showed other customers had experienced this exact "unable to verify" issue with Sheraton Khalidiya as well. I believe they’re doing this deliberately, trying to get higher rates due to high demand (Coldplay is performing in Abu Dhabi that weekend). To make matters worse, the hotel gave me just 6 hours to confirm my booking on October 26, 2024, while I was traveling. With the reservation still months away, this was entirely unreasonable! Now, when I try to rebook, rooms are either unavailable or priced outrageously higher. This type of behavior is unethical and unprofessional. It’s disappointing that Sheraton Khalidiya prioritizes profits over integrity and customer service. I will never consider this property again. "Screenshots from Booking.com attached to show cancellation notice and time window given."
- carlos (6/5): - An old building that have been humbly refurbished. Everything works but you could hear noise form other rooms clearly. The pool and gym are in terrible condition
- Mathew (6/5): - .
- Imad (10/5): - Excellent service and place
- Nawar (2/5): Hidden fees - Booked for 2 adults and 2 children through Hotels.com, the room (junior Suite) had one king bed and a sofa (not even a sofa bed). They asked us to pay for the extra beds
- David (2/5): - Booked a family room. They had no family rooms available when we checked in. Sheraton thought it was acceptable for 1 of us to sleep on a sofa (not a pull out sofa bed) and the other to sleep on a mattress on the floor. It was late at night and we were thankfully only staying one night or I would have walked out and found somewhere else. Hotel Management were meant to contact us but after 5 days later they haven’t.
- rachellec952 (10/5): Good credential to Sheraton Khalidiya Hotel and Mr Nabil - I can highly recommend the Sheraton Al Khalidiya Abu Dhabi Hotel to anyone looking for an oasis of tranquility and comfort along with quality service. Especially the amazing approach to guests by Mr. Nabil Iguaddi, whose professional approach does credit to the service professionals. Keep up the good work Mr. Nabil 😊
- adinas550 (2/5): Worst stay ever - Oh, where do I even start with the nightmare that is the Sheraton? From the moment I stepped in, I should have known it was going downhill. Let’s talk about the highlight—or should I say lowlight—of this disaster, Nabil. If “rude” had a face, it would be his. We had an issue with our bathroom that would flood every single time we took a shower. Cute, right? I extended my stay and asked them to please either move us to a room that wasn’t a health hazard or at least fix the situation. Guess what I heard? “We don’t know.” Are you kidding me? You don’t know? A hotel that can’t fix basic plumbing? Then they had the audacity to say we’d have to pay the difference if they moved us to a functioning room. Seriously? Why is it my job to cover for their incompetence? And don’t get me started on the lack of customer service. When I checked in, I had to wait half an hour for someone to help me with my luggage. The poor guy running around looked like he was the only one working in the whole place. So disorganized, and Nabil… oh, Nabil. He acted like we were begging for a favor every time we raised an issue, and the manager wasn’t any better. To say the staff, including the receptionist, were poorly trained would be a compliment. No communication skills, no empathy—honestly, it felt like they didn’t even care. Sheraton, I expected so much more, but you let me down in every way.
- sukashana (10/5): Best Staff I came Across in Any Hotel so far, Mr. Ashesh Rai @Front office - The Best Hotel with best staff and best location. Especially the people on reception are very much helpful and courteous. I am happy to share that Mr. Ashesh Rai is a very helpful and supportive person, he did his best to make my stay comfortable. .
- Sven (10/5): - It was a very pleasant stay.
- 727hangz (10/5): Exceptional Service at Sheraton Khalidiya - I had an amazing experience at Sheraton Khalidiya, and a big part of that is thanks to the outstanding service provided by Roger and Ashesh at the front desk. From the moment I checked in, both of them were incredibly welcoming, attentive, and professional. Roger made the check-in process seamless and ensured that all my needs were met promptly, while Ashesh went above and beyond to assist with any questions I had during my stay. Their genuine friendliness and willingness to help truly enhanced my experience. I highly recommend this hotel, and I’ll certainly be back, largely due to the excellent hospitality provided by Roger and Ashesh. Thank you both!
- omarkY2443MN (10/5): Quit - It was great experience especially with the reception gentleman ROGER super helpful And kind welcoming. Many thanks to all the team and to the strong management. For the best service ever. I will recommend Al Khālidīyah branch to all my friends.
- Climber53987648755 (10/5): Big thanks to the team. - I really appreciate the warm welcome from reception specially Mr Roger and Betran. Room and breakfast, housekeeping, concierge, location and viewing Corniche Road. Friendly environment and team from the restaurant are friendly, thanks to all.
- Mohammed (6/5): - I requested a non-smoking room but was given a room that was full of smoke and dust, which caused me to sneeze and have itchy skin.
- Nomad779619 (10/5): Excellent for Roger - I’m so glad by recipients who receive me today Especially for Rogeri and much appreciated Hotel is very convenient For improvement parking should be free but Roger get me satisfied as ne of the criteria to get Customers happy and confident for all needs and assisting us well
- ivanmV4781TA (10/5): Roger amazing - Very smiling accommodation, cheerful, and helpful and know how to manange hes work properly, and Also good facilities Excellent Service, Nice view and we can recommend to our Company and also very active and responding request and very friendly Staff.
- christephaniel (10/5): Roger - Very nice room! And friendly receptionist I really nice hotel. Comfortable and very relaxing. 100% you can invite your friends to relax and enjoy the hotel. And very nice swimming pool, the food is very good taste. Very affordable. Near in the city
- Chrispin (10/5): - I’m a frequent guest in hotels around the world and Roger from front desk is the best! He was extremely helpful and jolly. He even visited all 6 rooms that we booked to ensure everything was perfect. We really appreciate you Roger!
- michael (8/5): - It's a bit old decent staff thou
- BARBARA (8/5): - Great hotel, great staff, great location, equals great stay.
- Carron (8/5): Central location - Nice hotel in a good location. It is close to the corniche and there are plenty of shops and restaurants close by. I feel that the room was a little outdated and the ac was freezing. But the bed was very comfortable and the staff were very pleasant. This is my second stay at this hotel.
- Peter (8/5): - Brilliant location with plenty of eating options and a nice mall nearby - Derick the concierge was great Good quality hotel, however Sheraton no longer manages this hotel anymore
- RAVINDRA (8/5): - Breakfast options are not enough.
- BARBARA (8/5): - My flight landed a couple of days after the flood. I got to the hotel in the wee hours of the morning exhausted. The hotel was booked up but Derick the receptionist spoke with someone in the reservations department and they managed to find me a room. I was so grateful for that! From the time I checked in, I have been treated with nothing but respect. The time I spent in the restaurant eating breakfast has been very pleasant as well. I would like to personally thank the staff in reservations, Derick the receptionist, Najoor in housekeeping, Elisha in security, Abdul Seemed driver, Vinod valet driver and the staff at La Veranda for making my stay pleasant.
- BARBARA (8/5): - My stay was lovely. A heart felt thank you to Derick. Thank you for all that you do.
- Ruben (10/5): - Good customer service
- Vishal (10/5): Basic Good hotel as per the price - I have stayed in this hotel many times. Its a basic hotel which is worth the price they charge. Not to the level of other Sheraton hotels just an average hotel
- Luciana (10/5): - Excellent experience. Staff great. Great room
- Usama (10/5): - Good place for a family vacation stay
- Jody (2/5): - I was not allowed to get the room although it was paid through Expedia a couple of months ago. After talking repeatedly with the reservation department of the hotel they told me that they did not receive the payment. Therefore, reservation was not honored and dropped off their system.
- helen (8/5): - We often stay at the Khalidiya Sheraton mainly because of location and price. Also, the rooms are quite spacious with plenty of storage space, and the bathrooms have a bathtub, which personally I like. Reception desk now on ground floor seems smaller than before when it was on first floor - and at times there is a long wait to check in or speak to someone. Also several times we had problems with room keycard. Sometimes, it worked in lift but not for door and vice versa. Then you have to go to reception and sometimes wait your turn before they can reactivate your key. This is surely a general problem (assume we aren't the only ones to experience this) which I thought only used to happen years ago when a mobile could affect a room cardkey. Pity the Ground Floor restaurant is not as it used to be. No longer desirable to eat there. Also the pub seems to be permanently closed - it was also closed last time I stayed there a year or more ago.
- Jacqueline (2/5): - Member of staff at check in (who said he was the manager but but found out the next day that he wasn't!) was extremely rude and abrupt. There was am issue with my Expedia confirmation stating parking was free for one car, which I clearly had printed out in front of me - he was just so rude and really couldn't care less and went ahead and charged the parking fee saying that it was Expedia's error not the hotels! There was no apology or any acknowledgement that they needed to rectify this error or that they would honour the cost of the parking, as it was only one night, in this instance! Wouldn't recommend or stay there again! Rooms very old and dated - only one towel, toiletries etc for 2 people. Just really bad service generally.
- Marc (10/5): - Great location
- Svetlana (10/5): - I asked for the sea view that wasbt available. Instead we get the sweet on the highest floor .The stuff is so friendly and helping . Everything is about to you getting the best stay in the hotel and in the city.
- Khurram (2/5): - very old property.
- fares (10/5): - Strongly recommended
- Verified traveler (6/5): Time for an internal facelift - Dated facility but in good city location.
- EHAB (10/5): - Hotel is located on the main street of Abudhabi with a lot of shopping options around and restaurants.
- Syed (2/5): - 1. This is the only 4 star hotel specially with the name of Sheraton who has charged 15 dirhams / 4 usd 2. The room condition and property condition is old 3. Hair dryer was locked inside dressing table drawer and wasnt working. It wasnt fixed even after complain 4. I have asked for first aid first they said they dont have first aid guy but they will send kit, later they said come to first floor to staff room and then they said manager will call and it took over 2 hours. Later manager came with a shopper of medicine and brought one engineer who refused to do first aid. 5. The bar is closed for renovation I certainly do not recommend a stay unless its about convenience
- Ante (8/5): - Pretty tidy however, there's a lack of 24/hr food service and no international adapter for outlets.
- Verified traveler (4/5): Bad start to the trip - Check in was slow. They issued me a hotel card for access to lift and hotel room. I tried to access the lift however it was not working. I told the receptionist they told me to just go up first to wait inside the room for them to rectify the problem. I went up with my luggage as they instructed. however I still couldn’t access the room with the issues card. I went back down to tell them the problem. After some time, they told me the problem had been rectified. I went up and accessed my room but the electricity weren’t working for the whole room. I went down and told them the problem. They told me I didn’t know how to on the electricity. I showed them a video of the room and the way tried to on the lights. They then told me to wait outside the room while they contact the technician. I told them I would like to change room. They reluctantly did so.
- Sarmad (4/5): - UNBELIEVABLE that its Sheraton, pathetically maintained, poor dirty linen and interior, walkways had matrices hanging, leaked bath, dirty sofas, unfriendly for luggage walkways, poor restaurants, its a total shame for the brand
- Paul (10/5): - Good location for corniche and visiting other locations around Abu Dhabi...All staff really helpful and polite. There are some areas looking a bit tired but generally well maintained. Definitely worth staying again.
- Nauman (8/5): - The property gave an older look, not very well kept rather needs a refurbishing. Facilities worn out, needs make over as I think they are beyond their economic life. Staff is very helpful and cooperative at front desk particularly Ms. Noor and Mr. Amir were very helpful. The housekeeping staff was also very good.
- Nauman (8/5): - Stay was ok.
- Verified traveler (4/5): First and Last - It was a family bonding and we did not enjoy our stay. The receptionist was not accommodating, the customer service was awful and very slow, the swimming pool was used for kids swimming lesson, it takes forever when you call the housekeeping and the food was not worth the price. I will not recommend it to my friends.
- Vivek (8/5): 1 week stay - I stayed at Sheraton for a week and the stay was very comfortable. The only improvement could be the response for housekeeping. They take around 30 minutes to address the request. Everything else was good. Check-in / out was very comfortable. Rooms were clean and smelling fresh. AC was good. Area is good. Staff is courteous. All in all, I would not mind staying there again during my next visit. Minor comment - pls rectify name on Hotels.com from Shreaton to Sheraton, difficult to search with this spelling mistake.
- CARLOS (10/5): - The people at the recepcion were really helpful and proactive. Very kind and also flexible, I totally recommend this hotel. The buffet in breakfast was good, and again, people there really nice and attentive for my needs
- Mouhammad (2/5): - Smelly and humid rooms. Terrible gym. Bad air conditioning. Bad internet connection. Unprofessional and unwelcoming staff. What I liked most about my stay was checking out early.
- Ellis (8/5): - Cleaned room well each day, restaurant was good and convenient, staff were attentive. Was active area of city. Enjoyed stay. Easy taxi ride to multiple interesting areas (gold center, three different malls, other).
- Ahmed (10/5): - Great spot, everything I ever wanted was around my area. Will definitely stay there in the future.
- Azzam (8/5): - Nice location Old
- RIAD (10/5): - Restaurant is expensive
- Jorge (2/5): - Worst stay of my life at a hotel. Rude personnel. Trasy place. Would not recommend it at all.
- MOHAMED (2/5): - They cancelled my confirmed booking. They said their fully booked.
- IYAD M M (2/5): - I had a book and received a confirmation, but suddenly when i retch there they said they don’t have any room available and check with expedia
- Verified traveler (4/5): - Staff was very friendly but Overwhelmed and alone at reception. Room: There is cockroach in the room. It’s unbelievable but I have pictures and I made a video. The WC doesn’t work correctly. It’s the second bad experience in Abu Dhabi. It’s seems to be a general problem here. I spent two nights in two different 4-5 stars in Abu Dhabi and both nights were terrible!!!
- Verified traveler (2/5): - Horrible. It’s old showers and sheets are dirty
- W (2/5): Horribe! - Horrible hotel. The receptionist Marina was not helpful and rude. The Indian staff at the entrance are very annoying and unprofessional. The bathroom is too old and water is too slow and the whole room is old and should be renovated. Was surprised by the bad customer service
- Gene (6/5): - No restaurant. Room had musty odor. Parking was not convenient
- Essayas (8/5): - Amazing
- Verified traveler (8/5): - The location and customer service at this hotel was great! While an older building, it is very well kept up. My room was cleaned very well each day. The room that I had booked was not available, and I was given a free upgrade.
- Peter (8/5): Pleasant Hotel - Good Hotel, nice sized rooms, friendly staff. Slight downside was I could very faintly hear the night club so not ideal for anyone sensitive to noise.
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