Novotel Singapore on Kitchener
Location: 181 Kitchener Road, Singapore, sg
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Experience Urban Tranquillity in Little India
Immerse yourself in the vibrant cultural district of Singapore at Novotel Singapore on Kitchener.
Convenient Access and Prime Location
Enjoy easy access to popular shopping areas, the CBD, and local attractions with the hotel's proximity to public transportation.
Holistic Stay Experience
Indulge in culinary delights at the in-hotel restaurant, relax by the outdoor swimming pool, and stay active at the gym and exercise studio. Your perfect retreat awaits at Novotel Singapore on Kitchener. Your Time, Your Way.
Book now for an unforgettable stay in the heart of Singapore's heritage hub!
Important Information
The name on the credit card used for the booking should correspond to the guest staying at the property. Credit cards used for Nonrefundable bookings must also be presented when checking in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Currency exchange
- Non-smoking throughout
- Concierge service
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Self parking (surcharge)
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Exercise/lap pool
- Garage
- Swimming nearby
- Vegetarian menu options available
Rooms Available
-
Superior Corner Room, 1 King Bed
Offering free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The triple room features parquet floors and offers air conditioning, a wardrobe and a safe deposit box. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Deluxe Room, 2 Single Beds
Providing free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The twin room features parquet floors and provides air conditioning, a wardrobe and a safe deposit box. The unit offers 2 beds.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Family Room, Multiple Beds (Premier)
1 King Bed and 2 Twin Beds
Soundproofed room
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Shared bathroom, bathrobes, slippers, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Eco-friendly - LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Desk chair
-
Premier Suite, 1 King Bed
1 King Bed
Soundproofed room
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Shared bathroom, bathrobes, slippers, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Eco-friendly - LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Desk chair
-
Deluxe King Room
Offering free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The triple room has parquet floors and offers air conditioning, a wardrobe and a safe deposit box. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Superior Room, 2 Single Beds
Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin room features a wardrobe, a safe deposit box and parquet floors. The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Deluxe Triple Room, 1 King Bed and 1 Single Bed
Providing free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned triple room provides a wardrobe, a safe deposit box and parquet floors. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Superior Room, 1 King Bed
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned double room features a wardrobe, a safe deposit box and parquet floors. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Family Quadruple Room, 1 King Bed and 2 Single Beds
Featuring free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned quadruple room features a wardrobe, a safe deposit box and parquet floors. The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Family Triple Room, 1 King Bed and 1 Single Bed
Providing free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned triple room provides a wardrobe, a safe deposit box and parquet floors. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Executive Suite, 1 King Bed
The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite is furnished with a desk and a seating area and offers a wardrobe and a safe deposit box. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
-
Deluxe Room with 1 King Bed
1 King Bed
301 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Shared bathroom, bathrobes, slippers, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Eco-friendly - LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Desk chair
-
Deluxe Corner Room, 1 King Bed
Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned double room provides a wardrobe, a safe deposit box and parquet floors. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
Guest Reviews
- Charith (10/5): -
- Velananth (10/5): -
- Velananth (10/5): -
- Nargis (8/5): -
- Fahmi (9/5): Great for short stay - I like the spaciousness of the room compared to other hotels within the same price range.
- Mukherjee (3/5): -
- susantha (8/5): -
- Velananth (7/5): -
- CHINMAY BHALCHANDRA (10/5): -
- Irua (9/5): COMFY and HAPPY. - I loved how comfy, clean, and spacious the room was. And how the hotel staff were so kind and helpful.
- Sujit (10/5): -
- TK3288 (10/5): -
- Dennis (9/5): -
- Thilliyar (7/5): - location value for money
- RAMASWAMY (10/5): -
- Hussain (3/5): - Toilet n room was not clean
- Jeomol Susan (8/5): -
- Mohammad Harun ur Rashed (9/5): -
- Nima (8/5): -
- Global (10/5): -
- Priyesh pravin (10/5): -
- Prashanth (7/5): value for money - Everything was near perfect- location, amenities, breakfast, staff, etc. huge crowd during breakfast whenever there are group bookings.
- Romil (1/5): Not pleasant at all and I would never recommend anyone to go Novotel on Kitchener. - Just the location and breakfast staff good. Otherwise I will never recommend anyone to go Novotel on Kitchener. Room was not clean enough, no cutlery or microwave, phone didn’t work for first two days. Not worth a price paid for the rooms.
- Ange Danielle Maimouna (9/5): -
- Wedaad (8/5): - Stayed there before- love the location and facilities the hotel provides. Serving 'plastic' plates at breakfast and not the proper ones. Saw a few Singapore Airlines knifes being used in the jam jar- didnt know there was a partnership between the 2.
- Sophie (10/5): - Tout merci au staf un
- Poey Teck (10/5): - The receptionist at check-in counter is very helpful and friendly. No
- Al (5/5): -
- 890namitaj (10/5): Great check in experience with Rachel - We had a great check in experience with Rachel who helped us get us nearly a 5 hour early checkin for 2 of our 3 rooms. As we were traveling with young kids and elderly parents, this was very welcome and grateful.
- Inspire68699390026 (6/5): Location of hotel is good but restaurant staff needs to be customer friendly - Hotel location is good for Indians and veg options are available. But it's not a child friendly hotel. For stroller you have to pick up some stairs first and go. Also some simple requests like heating milk for the child were denied. Felt like I am staying in 1-2 star hotel rather than 4 star. Swimming pool and gymnasium are good. Overall experience is average due to staff behaviour in restaurant CALI. After paying a good amount of money we expected better service. Better to avoid if you are travelling with child otherwise it's fine hotel.
- Kent (9/5): -
- samuel (5/5): - location room chare is for 21hrs 3.00 pm to 12 noon the next day should give at least 23hrs
- Amankalra_in8 (10/5): Everything is great about the property , I admire the property since long , since it was PARK ROYAL … - I staying at this hotel since long , since when it was PARK ROYAL , one of the best locations in little India specially for Indian tourists as lot of Indian Restaurent’s nearby and even MUSTAFA is just few steps away , nice staff , clean & spacious rooms , nice sitting area in lobby , good breakfast options , definitely will recommend & visit again
- Rungravee (8/5): Good location and convenient for transport - Swimming pool view Lot of space in the room Free upgrade The water in the basin is not draining well.
- Pawan (7/5): - Close to MRT and Shopping Malls Too many guest during breakfast
- Niranjan (5/5): - It was very close to most of the places specially if you want to do shopping. It was dusty under the bed. I don't think it has been cleaned recently. Even the exhaust vent in the washroom was full of dust. You can just see it from the shower. IMO the hotel from the outside looks clean but theres dust every where.
- SHEBAAZ (10/5): -
- mindho (10/5): - I had sent an email stating that our departing flight was late in the evening and if possible could we have a few extra hours in checking out. Thank you we thoroughly enjoyed our stay and were delighted to have had that extra rest.
- urnitaa (10/5): Excellent - Our stay started on the highest note thanks to Ms. Sherill. She was incredibly kind and went above and beyond by arranging an early check-in and a beautiful room upgrade. Her hospitality truly made our trip special. Highly recommend!
- Johann (9/5): Courteous and oblidging staff and centrally located. I would recommend this hotel fo those who are looking for value for - It’s close proximity to shopping areas and MRT There could have been a better variety and selection for breakfast as the menu was pretty much the same on all days.
- Merilyn (9/5): -
- Amit (8/5): - Indian breakfast, indian hotels like Sarvanna bhavan is walking distance. Little india area Lobby needs a makeover.
- Connector38487598468 (10/5): Swift check-in - Nice warm welcome and checkin experience. Thank you Rachel for all formalities.
- GoPlaces14552237503 (10/5): Quick and hassle-free check-in. Rachel was friendly and very helpful. Room 809 was well prepared. - Had a wonderful check-in experience. Rachel was extremely helpful and welcoming during the process. She made everything smooth and quick. We stayed in room 809 and everything was well prepared. Great start to our stay!
- Kanchana (8/5): Liked the hotel - Everything Nothing much
- Ong (10/5): -
- mindho (8/5): -
- Rajendra (9/5): -
- Mobile05799617973 (10/5): Amazing - We had a very smooth and pleasant check-in experience at Novotel Singapore on Kitchener. A special thanks to Anil and Rachel for their warm welcome and helpful service. They made the process quick, easy, and very comfortable for us after our journey. Their hospitality truly made a great first impression of the hotel.
- priyankagL3347VK (10/5): Smooth check in - Had a good and smooth experience for check in. Good hospitality by Rachel & Ashik
- dragrimb (10/5): Pleasant staff and comfortable stay - Pleasant and comfortable stay and cooperative staff. Rooms were comfortable with a good view, nice pool. Exceptional staff especially Miss Rachell. Food was good too. Nice location for vegetarians
- 109umaira (10/5): Excellent Guest Relations - I had an excellent guest experience thanks to Rachel. She was incredibly helpful throughout my stay, handled everything with great professionalism, and went out of her way to assist me with arranging an early check-in. Her attitude, efficiency, and willingness to help truly made a difference. Five stars to Rachel for delivering outstanding service and making the experience smooth and welcoming.
- Priyanka (8/5): -
- Christopher (9/5): -
- Quest17150821013 (10/5): Rachel - Check in good experience, 🤩🤩
- Satish (8/5): Nice friendly staff. - Friendly staff. Restaurant and Hotel are separate.
- Giuseppe (4/5): Unprepared and rude staff - Facilities such as pool area and gym were very clean and well equippe. Rooms had a very good size and comfortable bed Staff were extremely rude and unprepared to the point i was mistreated in the reception. During my whole stay the room was not cleaned in the morning or in the afternoon, even though housekeeping was cleaning the rooms next to me. I was told the rooms after checkout had priority. Conclusion: they will clean the rooms only when you check out. After asking the reception for help, the answer was "You chose to stay in our hotel and that is how it works".
- Jacinta Maria (9/5): -
- satishg697 (8/5): Above and Beyond: Thank You, Sheryll! - We stayed for 3 nights as a family of three, with our friend and their child also at the hotel. Sheryll was amazing from start to finish. She arranged for our rooms to be close together, organised a late check-out due to our late flight, and went above and beyond by personally buying milk for our child when the restaurant (separate to Hotel) couldn’t provide it. Sheryll’s professionalism, warmth, and willingness to go the extra mile made our stay memorable. She is a true asset to the hotel, and we are incredibly grateful for her exceptional service that truly made a difference.
- Arora (9/5): Location - Location Room size.was.ok
- Tushar (9/5): -
- Tour13218830846 (8/5): Hospitality of Novotel - Anil thank you hospitality , the room are are great your service is excellent Novotel kitchener
- Escape28215617455 (10/5): Hospitality of Novotel. - Anil has been a great support , and very convenient to talk with , Novotel has shown us a great hospitality, they have guided us properly to our desired rooms. The rooms are very specious and we had great view as well. We could rest well and overall it was a wonderful stay.
- Road12450685132 (10/5): Best staff - Shweyll the receptionist is the most beautiful person in the world. so welcoming helped me with many issues. i fell in love
- M (9/5): -
- kang (6/5): I was so so - Next to the mall Not really clean
- OnAir66533028405 (10/5): Highly recommended - Rachel is very helpful to us. We love the experience in Novotel. Highly recommended.
- Tour40477177966 (10/5): Great experience - Great experience Aqidah gave us early check in for free , Excellent service Very friendly staff
- Happiness17326531573 (10/5): Great hospitality - Ms. Aqidah has been extremely helpful. Lovely hospitality. Love to be here again
- S2356TEleas (10/5): very good - Yadi war very helpful and friendly
- kirstenm288 (10/5): Great place to stay in Singapore - Yadi the manager was very very helpful, assisted us with an early check-in. He's smart and very handsome!!!
- 319chhavig (10/5): Best experience with aqidah - Very good check-in experience with Aqidah
- vanshw2026 (10/5): Really loved everything. - Loved to ambience & it was so nice talking to aqidah. She is very sweet personality
- Ritesh_Dogar (10/5): Most amazing welcome - Had the most amazing welcome in the hotel. Aqidah at the front desk made us comfortable. She was warm and hospitable and made us feel welcome in a new place. Gem of a person
- Dream24373770154 (10/5): AQIDAH given us best service. - We get early chack in for stay at Novotel Singapore on Kitchener.The location is excellent, close to MRT and Little India, making it easy to explore the city. The staff name AQIDAH were friendly and helpful throughout our chack in. Highly recommended!
- chitals2024 (10/5): Recommend 👍🏻 - Happy with service. Lucky to get an early check-in, thanks to Aqidah. It’s safe, comfortable and well located. Would recommend 👍🏻
- Daydream59075063330 (10/5): Kiddos to Ashik - Ashik at the front desk was very kind and helpful he guided me well throughout the stay
- Explore31927805254 (10/5): Absolutely Amazing Stay! - The staff was incredibly friendly and efficient, and the room was clean and spacious, providing a very pleasant stay at a convenient location. Thanks Aqidah...
- HITOMI (6/5): -
- DIMUTH (10/5): Owsome hoyel - Convenient staff is so friendly specially REDA Nothing
- sureinp2022 (10/5): Convenience and comfortable stay at Little India - Very enjoyable and convenient experience. Located at the nest of Little India and well connected to MRT and public transport. Location if splendid for Indian cuisine and shopping at Mustafa. Great place for a short break and even perhaps a stay cation. Check in was very well handled by Yash and was very helpful with details about the stay. Keep up the great work!
- Rosni (10/5): Beautiful Stay - Clean Room Friendly Staff
- Julie (10/5): I love the location and the rooms very much. This was my second stay there - Location is excellent as walking distance to Mustafa Shopping centre is very close. Steps from the front to the Lobby. Would be better if there is an escalator installed.
- GCKAT2014 (8/5): Away From The Usual Tourist Hotels - Some locals were curious as to how/why we ended up at this hotel, but it met our bedding configuration (2 twin beds) and the price was good. They were curious because it was in/bordering the Indian district of Singapore. The room was a good size and clean, including a laminate floor - not carpet! Breakfast buffet ticked most of our boxes. The mall across the street City Square Mall, was great for shopping and finding a venue for dinner, also access to the subway.
- Janine (9/5): Worth a look - Room was spacious and comfy Nothing
- Amit (8/5): -
- Ali (10/5): -
- Nasreen Jahan (5/5): - Location good Poor maintenance
- lakmal84 (6/5): Good location - Meh…laundry service. Friendly and professional front desk staff. I was served by Ms.Aqidah. She was professional and assisted me to get my room available slightly earlier than usual check-in time.
- rajan10980 (4/5): Very disappointing experience – below Novotel standards - Rating: ⭐⭐☆☆☆ (2/5) Very disappointing experience – below Novotel standards Our stay at Novotel Kitchener, Singapore was extremely disappointing. The front desk staff were rude and not welcoming, which set a negative tone right from check-in. The room we were allotted was full of dust and clearly not cleaned properly. After noticing this, we made several calls to housekeeping requesting cleaning, but no one came even after repeated follow-ups. This was very frustrating, especially after a long day. For the price being charged, the hotel is very basic and does not justify the cost at all. It certainly does not meet the standards expected from a Novotel property. The breakfast buffet was another major letdown — very limited variety and poor quality. Overall, the experience did not meet expectations, and I would not recommend this hotel. There are far better options available in Singapore for the same price.
- Roam50076379708 (10/5): Awesome service - Thank you so much Aqidah for your kind help with arranging the early check-in for us. As we were travelling with our 1-year-old baby, your support made our arrival much more comfortable and stress-free.
- naman01 (10/5): Experience - Overall Good experience, received a complimentary early check in by Aqidah. Nice breakfast as well and nice amenities
- FarahDeenah (10/5): Thank you Evelyn for your topnotch service - Excellent stay! As always, Evelyn & her team - Khai & Aeyli always very helpful. Evelyn went out of her way to ensure I settled into a comfortable room even when the hotel was running at full occupancy. Highly recommended & surely come back because of their fantastic service.
- FellowTraveler442613 (10/5): Great place! - Had a lovely time here, was greeted and assisted by Fazri at the front desk who made our check in seamless and helped us check in early which we appreciated as my mum is elderly. The room was great, clean and comfortable. And location is a bonus next to everything you need. Definitely coming back on our next visit to Singapore.
- Dr Varaprasad (1/5): The front desk people are reckless with rude attitude, ranking is not even matches with 5star - Convenient location Staff rude behaviour
- Dhansukh (4/5): -
- Varun (2/5): Rudest staff and worst service and unhygienic property - Location was good Staff was very very rude and they were like you complain to GM we don’t care and GM didn’t come to meet on several times I asked. Attitude was we get groups so we don’t care if one or two customers coming again or not.
- Yeo (9/5): -
- Preetyla (3/5): Will never recommend anyone to go there - Only the location is good I reached the hotel at 1300hr and I got the room at 1630 even though I booked many months before and I informed them about my arrival time. I have been told by one staff that the room service has a pattern to clean the room and that’s why my rooms were not ready
- Rishi (10/5): -
Photos
