The Westin Excelsior, Rome
Location: Via Vittorio Veneto 125, Rome, it
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Decor and Elegant Rooms
Experience the opulence of The Westin Excelsior, Rome with its luxurious decor featuring antique furniture and crystal chandeliers. The elegant rooms, adorned with refined furniture and custom fabrics, offer a flat-screen TV with satellite and pay-per-view channels, some overlooking the charming Via Veneto. Indulge in the marble bathrooms complete with plush bathrobes and slippers for a truly lavish stay.
Wellness Centre and Dining Experience
Unwind at the 300 m² wellness centre boasting a hot tub, gym, and indoor swimming pool, perfect for relaxation and rejuvenation. Treat your taste buds to Mediterranean cuisine at the chic Doney Restaurant or enjoy drinks and snacks at the stylish lounge bars, all within the hotel's elegant premises.
Prime Location and Nearby Attractions
Situated in the fashionable Via Veneto, just 500 metres from Spagna Metro Station, The Westin Excelsior is a mere 5-minute walk from Villa Borghese and Piazza Barberini. With easy access to Rome's main attractions via public transport, immerse yourself in the vibrant culture and beauty of the city.
Book now for an unforgettable stay at The Westin Excelsior, Rome.
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Ironing service
- Car hire
- Sauna
- Massage services
- Currency exchange
- Hammam
- Concierge service
- Kid meals
- Coffee Shop on site
- Pet bowls
- Pet basket
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- Supervised childcare/activities
- Front desk (limited hours)
- Free wired internet
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Reception hall
- Health or beauty spa nearby
- Vegetarian menu options available
Rooms Available
-
Grandluxe Suite, Suite, 2 Twin/Single Bed(s)
The spacious double room provides air conditioning, a mini-bar, as well as a private bathroom featuring a bath or a shower and a bidet. This double room offers a safe deposit box and a flat-screen TV with satellite channels. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Bidet
- Toilet paper
- Cots
-
Grandluxe Double King, Larger Guest room, 1 King
The spacious double room offers air conditioning, a mini-bar, as well as a private bathroom boasting a bath or a shower and a bidet. This double room features a safe deposit box and a flat-screen TV with satellite channels. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Bidet
- Toilet paper
- Cots
-
Junior Suite, Junior Suite, 1 King
This room features air conditioning.
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Bidet
- Toilet paper
- Cots
-
Grand Suite, 1 King Bed
1 King Bed
807 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - 24-hour room service and free bottled water
Sleep - Pillowtop bed, premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Turndown service
- In-room massage available
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, 1 King Bed
1 King Bed
969 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - 24-hour room service and free bottled water
Sleep - Pillowtop bed, premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Turndown service
- In-room massage available
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Deluxe Room, 1 Queen Bed
1 Queen Bed
323 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - 24-hour room service and free bottled water
Sleep - Pillowtop bed, premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request, no rollaway/extra beds available
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 1 (1 Adults)
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Turndown service
- In-room massage available
- Free WiFi
- Pillowtop mattress
- No rollaway/extra beds
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Deluxe Single, Smaller Guest room, 1 Twin/Single Bed(s)
The spacious double room offers air conditioning, a mini-bar, as well as a private bathroom boasting a bath or a shower and a bidet. This double room provides a safe deposit box and a flat-screen TV with satellite channels. The unit has 1 bed.
Max Occupancy: 1 (1 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Bidet
- Toilet paper
-
Grandluxe Double Twin, Guest room, 2 Twin/Single Bed(s)
This room has air conditioning.
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Bidet
- Toilet paper
- Cots
-
Veneto suite, Executive Suite, King
This room features air conditioning.
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Bidet
- Toilet paper
- Cots
-
Grand Room, 1 King Bed
1 King Bed
431 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - 24-hour room service and free bottled water
Sleep - Pillowtop bed, premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Turndown service
- In-room massage available
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Grand Room, 2 Twin Beds
2 Twin Beds
431 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - 24-hour room service and free bottled water
Sleep - Pillowtop bed, premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Turndown service
- In-room massage available
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Deluxe Double King, Guest room, 1 King
The spacious double room offers air conditioning, a mini-bar, as well as a private bathroom featuring a bath or a shower and a bidet. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Bidet
- Toilet paper
- Cots
-
Deluxe Double Twin, Guest room, 2 Twin/Single Bed(s)
The spacious double room offers air conditioning, a mini-bar, as well as a private bathroom featuring a bath or a shower and a bidet. This double room provides a safe deposit box and a flat-screen TV with satellite channels. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Bidet
- Toilet paper
- Cots
Guest Reviews
- Francesco (2/5): Not worth it. Need a deep refurbishment. - Location and heritage. Good breakfast. Super fanè and old. And not particularly clean. In our room we had a TV that had more than 20 years and all the cables were unplugged.
- Resort64849079445 (10/5): A perfect stay from start to finish, staff went above and beyond expectations. - We have stayed at the Westin Excelsior 15 times ,on every visit to Rome, and it is always an absolutely wonderful experience in everyway. The Westin is in a great location, with old world elegance and charm. The service is exceptional starting from the greeting of the doormen to welcoming reception staff,and continues through housekeeping, dining room, the cocktail lounge, and all the many amenities offered. The rooms are immaculate, spacious, & well appointed. Sleeping is easy with quiet rooms, beautiful linens & comfortable beds. Their breakfast buffet is abundant and beautifully presented in a comforatble dining room or lovely outdoor area. The staff is outstanding for being highly professional and also very welcoming . They acknowledge and appreciate Marriott members for their loyality. We look forward to our stay at the Westin for the hotel itself, equal to our visit to beautiful Rome.
- Carmelo (5/5): Bella posizione ma servizi quasi assenti - La posizione I servizi
- Tatiana (5/5): -
- V3077CGericp (4/5): 2-3 star hotel at best - We were at the Westin Excelsior for 2 days in April. We were not at all impressed. The Westin Excelsior is old, dated and worn out. It has seen better days. The huge hotel has grand elements and one can envision its past glory days but they are long past. Now, you find faded and outdated furniture, stained carpets, dirty bathrooms, cracking paint and masonry. chipped wood and a quickly deteriorating appearance. Not only has the physical property of the hotel deteriorated but the staff are also old, decrepit and worn out. There are angry middle age men at the front desk and the concierge who have an jaded attitudes and with their hands out, always looking for a tip. Not once did they open the door for my wife or any other guests as they entered the building but stood around chatting with each others. If this hotel did not have its location on Via Veneto, it would be a 2-3 star hotel at best and NOT a 5 star. I would not stay there again and would not recommend to anyone else.
- Lido (10/5): Soddisfacente - Ambiente elegante e molta professionalità Nulla
- Daydream49261083889 (10/5): An experience fit for royalty - This hotel is nothing but old school perfection. Let's start with the staff. They were outstanding from check in to check out. The manager even escorted us to the upgraded room. scratch that. Make that the upgraded palace. the bathroom was nothing short of elegance with modern convenience. I wish that I had the time to splash in the jacuzzi! I never had the time to use it, but there are lounge recliners while you are watching some TV while enjoying your evening beverage. How lovely! The breakfast was yummy. I always have a custom omelet. Then hit the fruit and bread buffet. I loved the fresh pineapple and kiwi. While the omelet is in the pan, you can indulge in meat selection and the fresh squeezed OJ. :) For those of you that love coffee, the quality is excellent. I don't like modern, sterile hotels. I prefer places where doing things right was important. And the room was quite!! I am too old school and am so comfortable from the moment I pull into the lobby. I would not change a thing. I will continue to stay at the Westin whenever I can. It will always be my first choice for Roma!
- Jcox7483 (10/5): Classic elegance that newer hotels can't replicate - I can see why some people have criticized this Westin. It does have some wear and tear and in places can feel outdated. However, in exchange for that you get a true classic elegance that you simply don't find in newer hotels. Places like a modern Ritz can be nicer and much fresher but there is simply no replicating the old classics. Everything feels grand and although not every surface is luxurious you can tell that the size alone is part of the luxury. Rooms are very spacious and although some of the rooms can be a bit plain, they are still classic looking and the bathrooms are quite nice. The bar and breakfast offerings are top notch. The staff were super friendly and accommodating. The pool really feels like an old world hotel and given you're not far from the center of Rome, feels like a real luxury. They have spa services and a gym as well.
- hrmin973 (2/5): Re-thinking the meaning of excelsior for the Westin Excelsior Hotel, Rome - I have utilized my points to stay at the Westin Excelsior Hotel, Rome, Italy from 21 to 24 March 2026 inclusively. Yet, I was appalled by the service I got which did not reflect the quality of the 5* Marriott Brand of hotels. Below is a list of actions/viewings which, in reality, did not reflect the Hotel's rating: The receptionists did not tidy their counter as mandarin oranges were scattered and exposed let alone the receptionists did not pay attention to incoming guests. Two separate bellmen escorted me to my room, one of whom did not bother to carry anything I had in my hands. The other gentleman delivered my luggage. He did nothing but complain about the weight of my luggage, which by the way was within the acceptable range of any worldwide airlines!! Whether I booked a room in funds or in points, I expected the room to be in the top standard. It was not! The room lacked a welcome dish of fruit or anything similar. The room looked clean, yet the carpet was stained due to its overuse. The living room light switches did not function. The sockets were far from any table or flat surface. Three cupboards were in the corridor, only one had hangers which were not enough for a guest in a suite. One of the light white curtains had a burnt out hole! The housekeeping managed to organise (not clean) the bedroom and bathroom and failed to remove the rubbish from the living room's bin!! The room lacked a kettle and coffee/tea capsules/bags. Nowadays, 4* hotels supply a hot kettle! The side (magnifying) mirror in the bathroom had no turn on/off switch! It was there as a show off! I requested a one double bed. The room had two beds next to each other made into one bed!! The hand soap bar did not lather. Nowadays, 5* hotels keep the soap bar as a supplement to the main liquid soap dispenser! Though the suite was designed in an Imperial Decor, its finishing was in a bad taste reflecting a decoration of decades ago. The paint was spalding. The design motifs had stains of white paint let alone their edges were chipped! The door hinges had careless door paint. The cupboard hinge appeared throughout the length of the door. Yet, to the Hotel's credit, the choice of the toilet paper was of a great quality far better than many other hotels. Most of the food varieties had intolerances in the main restaurant's menu!! The male waiters did not have the ability to communicate and deliver. To the Hotel's credit, their female waitresses were friendly and understanding. Frankly, I was really disappointed with Westin Excelsior Hotel; rated as 5*. With the treatment/experience I had, I would advise colleague visitors to re-consider other options within the Marriott Brand of hotels.
- Julia6209 (6/5): Good location, food service needs attention - Good location for navigating to Spanish Steps and less expensive restaurants. Grand building but could use some updates. Hotel restaurant is Very expensive. As Viking cruise guests, breakfast service was sub par. First breakfast buffet- items were limited, pancakes and waffles were hard. Very early departure the next morning, one hotel employee spent the first hour trying to fix the only coffee machine, small pastries and packages of cold snacks were served. Room thermostat could use directions.
- pauldR5391FX (10/5): Great spot in Rome - My wife and I had a great stay. The hotel is a bit dates but the location is great and the Romes are large especially for Europe. We had a great check in process and felt Welcomed. I was recognized as a lifetime Titanium Bonvoy member. Ricardo and Davis were great. The breakfast spread was exceptional.
- marktraynor (10/5): Fabulous accommodation and service - The concierge team was so helpful as we arranged for 4 rooms to be close by. They also upgraded us to a lounge suite They also delivered birthday cake and bubbles not long after we arrived. A wonderful experience
- mms066 (10/5): Wonderful Stay at the Westin - Just had a wonderful stay at the Westin Excelsior. The service was absolutely top notch, including the front desk staff, concierge, bell service and all of the wait staff. They were all so accommodating. Prior to our stay, they ensured we would have connecting rooms since we were traveling with children and when we checked in, we were pleasantly surprised that not only were they able to check us in early, they also upgraded our rooms, which were so comfortable and luxurious. We didn't want to leave. This is my second stay at this hotel and I look forward to returning again next time I visit Rome.
- Radosław (8/5): - Very friendly and helpful staff. Receptionist found available room for checking-in despite early hour. Great breakfast Beautiful lobby. The hotel needs renovation. Rooms are bit worn out and poorly equipped, according to current standards. No minibar, no possibility of making tea or coffee in the room. However I have knew about these shortcomings but I wanted to stay at the iconic legendary hotel.
- vanda (7/5): Way too expensive for mediocre chain stay… - Wonderful staff and lovely location. Prety run-down and not well maintained.
- Dr.+khalid (9/5): - Locations
- BeatrizCharleston (10/5): Incredible stay at this beautiful hotel with outstanding staff and service! - I had an amazing stay at the Westin Excelsior in Rome last month. I have visited Rome many times, but this was my first visit to this gorgeous hotel. When I entered the beautiful lobby, I was immediately greeted by Riccardo at the front desk, whose customer service was absolutely outstanding. He immediately made me feel so very welcome, and his warmth and genuine concern for his guests was remarkable. Myself being a retired customer service agent for a major airline, I always recognize and appreciate exceptional customer service-Riccardo delivers this above and beyond. When I arrived to my room, I was truly overwhelmed. It was absolutely gorgeous, with a beautiful view of Rome. I truly did not want to leave the room, it was so beautiful! The location of the Westin Excelsior is fantastic-you are so close to the Spanish Steps, and it was wonderful exploring that area. Riccardo and Mattille at the front desk continued to assist me with recommendations in the area. I honestly cannot say enough about how fantastic and special this stay was for me. It is because of the outstanding service I received from Riccardo, Mattille, and the entire staff, that made this one of the most memorable stays of my life. Thank you so very much , and I cannot wait to return to your beautiful hotel.
- Francesco (2/5): -
- Alessia (10/5): -
- ViaggiareOLE (4/5): This was, by far, our worst experience in a 5-star hotel. - We stayed for 3 nights at this hotel as Titanium members, and we were honestly shocked by the poor condition of the room and the level of service. This was, by far, our worst experience in a 5-star hotel. The room was completely run-down: there was leakage in the bathroom, old furniture, a bedside lamp not working, outdated plugs, and a very old TV that didn’t work. There were basically no amenities, and the room was dusty. Service was just as disappointing. One day, housekeeping completely forgot to service our room, and we had to call twice before anything was done. It’s honestly hard to understand how this hotel can be classified as a 5-star property.
- RUTH (10/5): We had a wonderful stay in a super hotel in a beautiful city. Will be back :) - Very grand hotel, in good location. Excellent choice at breakfast. Staff very friendly. Room clean and bed super comfy. Typically British, a tea tray in room would have been the icing on the cake, although there was a coffee/tea machine in the lobby for guests to grab a drink :)
- H3007SWgregoryh (10/5): Excellent! - Excellent hotel and service level. Perfect location to reach all the monuments and the subway. We'll be back soon
- Marcjanna (6/5): Nierówne traktowanie gości jedni - Położenie B drogie śniadania droższe niż oferta 45 eur plus VAT Cena absolutnie wysoka
- Marcjanna (6/5): Mimo uwag które wyszczególniłam pobyt udany - Położenie Cena śniadania absurdalnie wysoka !!!! Nierówne traktowanie klientów niektórzy np dostali powitalną butelkę winąc my nie Taksówką zamówiona przez hotel prawie dwukrotnie wyższa cena niż przez aplikację W łazience brak podstawowych rzeczy do pielęgnacji które są zazwyczaj dostarczane Basen i sauna zamykane wczesnym wieczorem Brak szczotki do ubrań i przyborów do mycia butów Balkon zamknięty
- thani (9/5): -
- Patricia (9/5): Magnificent Roman Experience at the Excelsior - I didnt have the breakfast included, we chose not to, and it was good since we had early morning tours. On the first night we also dined in the hotel and the food was marvelous. The hotel was a little empty, but it was January, after the Jubilee and Harry's bar on the corner was closed until January 19th, so I am sure the activity picked up after we left. There was nothing I didnt like. The staff were marvelous and the room was beautiful.
- Lisa (10/5): -
- Ángel (10/5): - El servicio del personal La calefacción del baño no funcionaba.
- Culture56071910259 (8/5): The Grande Dame of Rome hotels. - Beautiful, old world hotel on the Via Veneto, centrally located. In the 1960s and 70s, this is where the so-called jet set stayed. Our room was huge, very clean, nicely furnished. One complaint: we were on an upper floor (5th?) and the air conditioning wasn't working well. Room was warm and stuffy, so we kept the window open, which let in noise from the Veneto below. Thankfully, it was mid-October. Good restaurant for lunch/dinner on street level.
- GoPlaces02236844794 (8/5): The Westin Excelsior Rome is an elegant, classic hotel that captures the timeless charm of old Rome. From the moment you - The Westin Excelsior Rome is an elegant, classic hotel that captures the timeless charm of old Rome. From the moment you step into the lobby, it feels like traveling back to a more glamorous era. The hotel has a rich history, having served as a backdrop for numerous films and hosting many stars and celebrities over the years. The staff are exceptionally friendly, welcoming, and attentive, providing outstanding customer service throughout the stay. The rooms are spacious, clean, and decorated in warm, traditional colors with classic wallpaper. While some furnishings feel slightly dated, the comfort more than makes up for it. The beds and pillows are extremely comfortable, and the bathrooms are large and well-appointed.
- Mohammed (8/5): - The staff specially Mario from the room services and the location The furniture is a bit old
- Jorge (9/5): -
- Volodymyr (8/5): -
- canchitao (10/5): Amazing welcome - Coming back to the Westin Excelsior Rome feels like coming home. After a long journey, being welcomed so warmly by a team that truly remembers you means everything. This hotel is beautiful spotless, perfectly located on via Veneto, and the service is exceptional. The rooms are clean feels safe and comfortable thank you to all the staff for a warm welcome. This is our home away from home for the next 14 days in Rome. So special.
- marydV4125DT (10/5): Exceptional Service @ the Westin Excelsior - From the check-In staff, the concierge staff, housekeeping, and the men who worked in the Porte Cochere the service we received was exceptional. We look forward to returning to Rome and staying @ the magnificent Westin Excelsior.
- JOSE LUCIO (3/5): Boa localização, pessimas instalações. - Gostei apenas da localização e da cordialidade dos seus funcionários. Hotel muito antigo, precisando urgentemente de uma modernização. Academia muito pequena, com aparelhos antigos e todos muito próximos uns dos outros.
- LALEH (8/5): -
- josieg890 (10/5): Ornate Luxury in Rome, close to the Villa Borghese. - Our hotel room at the Westin Excelsior Rome was so ornate and luxurious with chandeliers and deep-red plush curtains that at times I just felt like snuggling in the four-poster bed reading a book to escape the holiday crowds. Highly recommended.
- bernardor878 (10/5): A must visit - This was my first visit to the hotel with my family, and everything was excellent. If anyone stays at the hotel, they will feel like been at home. I definitely recommend to stay at this hotel and will return also.
- A6039KBdonm (10/5): The Westin Excelsior - Arrival Rome - We returned to Italy this spring to celebrate our new retirement and our first night stay was at the Westin Excelsior, one of Romes grand hotels, Iocated next to the embassy district. A short walk to restaurants and site seeing attractions. The hotel itself hasn’t changed much since our last stay 10 years ago. It’s a timeless, elegant hotel with impressively larger rooms, nice furnishings and polite and professional staff. This is a busy hotel that likely appeals more to business clients than tourists, but it’s a great experience to stay in such an historical hotel if you are visiting Rome.
- Kirill (5/5): Старый дряхлый отель -
- I-am-Mark-R (10/5): A beautiful and famous hotel in Rome! - The Excelsior Hotel in Rome is a magnificent hotel on the Via Veneto. It is steeped in history having featured in the movie La Dolce Vita and the staff are so gracious. I only had time for one drink but it was fabulous! I will return!
- Alexander (8/5): -
- S7053EHjimt (8/5): Nice location - The Westin Excelsior is of those grand ole hotels in the middle of the tourist attractions that makes the location location location command such a expensive place to stay. It has that old world charms but unfortunately amenities like US standard plugs and up to date USB charging are lacking.
- Stephen (8/5): - Great location, staff and buffet breakfast A bit pricey
- Perviz (4/5): -
- jimena (10/5): -
- AndyR782 (10/5): Beautiful Grande Dame hotel - The Westin Excelsior is a beautiful classic Roman hotel that has been the backdrop to many films and the host of many stars and celebrities over the years. Walking into the lobby and the hotel rooms is like walking back in time to a more glamorous era. The staff was exceptionally friendly and helpful. The rooms are warm with traditional colors and wallpaper. The bed was very comfortable and the bathroom large. The location is within walking distance of the Borghese Palace and close to many other attractions. I highly recommend it
- Y7198OYjackr (10/5): A week of adventure in Rome - My daughter and I stayed at the hotel for a week. This hotel rates very high with us due to the great attitude and sense of customer service of all staff. The size of the rooms as well as the cleanliness of the rooms was impressive. We enjoyed the breakfast buffet tremendously. There was a wide selection of everything you would want for breakfast.
- M2786BQfrancesa (10/5): Lovely hotel - Lovely hotel in great location, bit dated in the rooms but large rooms, super comfortable beds and pillows, modern dining room and excellent food
- jjjst5 (10/5): Awesome hotel in Rome! - We had an awesome stay at the Westin Excelsior Rome! The service (Front desk check in, showing us to our room with our bags) was impeccable. My wife and I enjoy staying here while in Rome as it's central to all the sites and we love having breakfast outside on the via Veneto.
- 472JonB472 (10/5): Quiet Roma - Room size and interior decorating superb. Very special historical site, enjoyable cafe, evening bar with live piano music. Staff very helpful in many ways. Great location, quiet Roma area vs super near attractions. Lovely park nearby as well.
- GONZALO (5/5): Un gin tonic € 25 creo que es un exceso - Ese hotel está muy deteriorado y el precio de caso $ 1.000 por noche es un asalto Hotel está muy viejo y sin manutención Por ejemplo todos lo blackout rotos y se colaba la luz
- Verina (9/5): For the one night we were staying it was comfortable, good location and staff were helpful. -
- Jesús Javier (7/5): - La Ubicación y el bar excelentes. Me parece inexplicable en un hotel de esta categoría que no haya zumo de naranja natural en el desayuno y que la fruta, como los kiwis, no sea ni siquiera de mediana calidad.
- Abdelkerim (10/5): -
- O8788AVelaineg (10/5): Thank you once again to the amazing Westin Excelsior Rome - This is another huge thank you to the marvellous team at The Westin, Excelsior Rome. My son and I are extremely fortunate to have stayed at this beautiful hotel with its incredibly high standard of customer service, restaurant and bar, and an amazing team of staff. Thank you to everyone at the hotel who always look after us to the highest possible standard and where we always enjoy such a wonderful time. Thank you so much Westin Excelsior Rome, we can't wait to return again.
- DayTrip53488786604 (8/5): Alright - Smells old, too much fabric and carpet. Restaurant not very good, lacked good service and overpriced. Room was huge though.
- Riccardo (10/5): Meraviglioso. - Tutto. Null.
- Violet (10/5): Enjoyable - Perfect location for our stay
- stefanlT6943ZQ (10/5): Great experience at the Westin excelsior Rome - My wife and I took an overnight Rome trip to the Westin excelsior Rome and had the best hotel experience I’ve ever been a part of. Two days before checking in we received a notification informing us we had been upgraded to a suite, without asking! The staff noticed the following weekend was my birthday and brought us a bottle of Champaign and little birthday cake to celebrate an hour after check in. We received such quality service we almost felt uncomfortable. The service, the atmosphere, the location, the breakfast all were great. Couldn’t recommend this hotel more. Thank you staff at Westin excelsior!
- Wander05192887437 (2/5): Worst experience ever!!! - Worst experience ever. The rooms and toilets are smelly and the bathroom door does not have lock. Housekeeping does not knock before entering and basic items such as kettle, iron etc are missing. Staff at the reception and Doney restaurant is extremely rude. The list is just endless… don’t stay here.
- trkr6468 (8/5): Great Location, Great Service, Room just OK - My wife and I recently stayed at this hotel as part of a two-week tour of central Italy. Overall this is a great option for your stay in Rome, good location, beautiful hotel, very clean and the staff are mostly great. The concierge was very helpful and spot on with a dinner recommendation. We arrived a little early and our room was not quite ready so we slipped into the lounge for a glass of wine and we were quickly taken to our room. The lounge/bar area is very nice and worth stopping by if you have time. The hotel has a more classic style which we enjoyed. Our room, 333, was very clean and spacious, with plenty of room to unpack and get organized. There was good closet and shelf storage and the bathroom was very large with plenty of space for two people. We tried the breakfast one morning and overall good but somewhat pricey for what you get. A buffet with traditional Italian breakfast items and included salami, cheese and bread, along some fruit, yogurt etc was fine but not exceptional. The doorman service was mixed. On two occasions we took a cab and the first time the doorman immediately found a cab and had it come right to the door area. The second time was when we were checking out and we had several bags and the doorman told us we would have to walk around the corner and just wait for a cab. Now, I do not mind at all waiting for a cab and have done so in many cities we have visited, but when guests are checking out and have several bags and the doorman has retrieved a cab previously, it is reasonable to expect to not have to “go around the corner and wait for one”, While the room was decent size allowing us space to function effectively, the pillows are terrible; thin, uncomfortable, very disappointing. The hotel should consider different pillow options vs making guests adjust to what they have decided is appropriate.
- Conseiller99 (10/5): Top Notch Bonvoy Hotel On Via Veneto - We have stayed at the Westin Excelsior more than a half dozen times now over the last 20 years and loved it every time. They recently completed a renovation without changing the classic Roman feel of the hotel. Friendly staff; good service and really nice classic rooms with big bathrooms…ours had both a tub and a walk-in shower; double sink, plenty of space, all beautifully marbled. Cafe Doney is a great place for breakfast…really top notch buffet including omelets to order and a pancake machine. OVRM is a beautiful bar…a great place for a cocktail…piano player every night just outside the large door leading in. Great hotel location…walking distance to Villa Borghese, Trevi Fountain, Spanish Steps, Roman Forum, Colisseum, the Corso/Via Condotti Shopping area, the Pantheon, etc etc. Cab stand right next door. A lot of nice little restaurants in the area from Cesarina to Harry’s Bar, Osteria Barbarini, and others. Great glove store across the street on the Via Veneto. We’ve found it to be an always reliable really nice hotel without spending the big bucks for one of the “more lux” places. We’ve been to three business conferences here as well over the years, and they handle them very well without disrupting the ambiance of the place. A number of the high-end cruise lines also start their patrons here…Regent, Viking etc…we’ve run into several couples this time who were doing that. Highly recommend, and a Bonvoy to boot.
- Hidalgo (7/5): -
- Hidalgo (7/5): -
- N2855TAlaurenp (8/5): Great location - We are Marriott people and the service staff were amazing. The rooms are clean but a bit tired, they need a refresh. Breakfast was good but below what we expect for European experience. Great location.
- Anahit (5/5): Overall it is ok, not the best - The building is beautiful, location is good. The checkin process was not smooth, we have asked to present credit card, also they didn’t see the payment which was already done, this made extra stress which was not expected.
- michaelinec (10/5): Outstanding staff at the restaurant - My sister and I dropped into the Doney for a coffee in our 2nd day in Rome. We’ve been back three times because the wait staff is so incredible — friendly, humorous and beyond helpful. In particular, there are 3 servers who are outstanding! Oleksandr, Ralph, and Gianluca are like our Roman family. The Westin should be proud they have such great ambassadors.
- F9348ZLdaniela (10/5): Excellent - Daniel at concierge desk. Very professional he followed up with requests Daniel is great in handling pressure when there’s few guests needing help he acknowledges everyone and take care of of their request with a great attitude
- nicholas (10/5): -
- N7122XOrobertt (10/5): Possibly the finest hotel we've ever stayed at - My wife and I recently traveled to Rome, and had the absolute pleasure of staying at the Westin Excelsior. The property was built over a century ago yet has aged very well, maintaining its classic elegance while still feeling modern at the same time. Its location is within walking distance of many of Rome's must-see attractions, adding to its value. From arrival to departure, we were greeted and treated warmly by each and every member of the staff, making this feel like a home away from home. We can't say enough about this beautiful hotel!
- Abdalsalam (8/5): -
- 492RyanB (10/5): Amazing hotel with great staff! - My wife and I stayed here several years ago and had an excellent time so we decided to spend 4 nights here again in September and it did not disappoint! The hotel is historic and beautiful, much like Rome itself. Check-in was easy and the front desk staff, including the bell staff, were extremely helpful and friendly. Our room was more like a suit with a sitting area and an awesome roman column in the middle of the room. We had more space than we needed and all the amenities you expect from a Westin. The ORVM cocktail bar located in the hotel is absolutely exceptional! The amazing handcrafted cocktails they make as well as the excellent local wine selection is not to be missed. The bartenders are extremely friendly and will make you something special if you just ask, we ended every day here and loved it. The location is also excellent, you are only a couple blocks from the Spanish Steps, Trevi Fountain and the Capuchin Friar Crypt (highly recommend). Breakfast is great at the hotel as is the restaurant on property. We cant wait to come back next time we are in Rome.
- K8013BImelissan (10/5): Exquisite stay, fab location in Rome! - We were lucky enough to get upgraded to the Grand Lux Suite (800 square feet) in the Westin Excelsior. There was a large master bedroom with a king bed, small table with two side chairs and a desk and chair. There was also a balcony with tall doors to open and step out on, but not sit on. There was a large bathroom with a bath tub on one side and a shower on the other side. It also featured a double sink, toilet, bidet and towel warming rack. An additional living room with fireplace and balcony accompanied this suite. This was a great room to sit and socialize separate from the bedroom. We also dined at the included breakfast buffet every morning. The buffet featured every breakfast food imaginable and the employees were so gracious and helpful. The location is in the Rome city center. Great stay!!
- H2158YSmichaelm (10/5): A great stay! Highly recommend 09/2025. - Just left this hotel and we were quite pleased. Yes, this hotel may have been something in its day…, but it still delivers! In a great location, we easily walked the city for 4 days. Our room was very nice, a suite with a balcony (thanks for the Bonvoy upgrade!). Classic, charming and fitting for a higher end Roma hotel. Staff was friendly and receptive. We had an excellent breakfast daily, an outstanding dinner one night, and always returned for a nightcap, with a nice piano player before heading to bed. I would absolutely stay here again and recommend.
- donnadS9880MJ (10/5): The perfect hotel to feel the grandeur of beautiful Rome. - I do not normally write reviews. I now felt a must for the Westin Excelsior. I have stayed here several times over the last 7 years. Each visit has been exceptional for many reasons, particularly the consistently superior service from the greetings of doormen, welcoming at reception, porters, room service, housekeeping ,concierge desk, and dining & bar staff. With any requests I have had they do their best to accommodate in a cheerfully professional manner, without exception. I love the location, I easily walk to shopping , sites or a stroll through the Borghese gardens. Rooms are spacious, quiet, well appointed ,linens and beds are high quality. The shower is roomy and powerful in a luxurious marble bathroom. Breakfast offers aa range from fresh vegetable juices to abundant hearty choices. The building and décor are an opulent setting, where I feel special to enjoy.
- josephinelV7437IU (10/5): A perfect stay from start to finish, staff went above and beyond expectations. - We stay at the Westin Excelsior often, for its central location, rooms are quiet, clean, spacious and well appointed. There are ample amenities from concierge to sauna and gym. The high quality linens and beds make sleeping a pleasure. We are always most impressed with the consistently excellent service from the staff in all service positions. They are professional and truly caring to accommodate any requests in a polite and cheerful manner. This makes for a relaxing and pleasant stay every time. Breakfast is excellent and abundant. Westin Doney Restaurant has a very good dinner menu and the bar is welcoming and comfortable. We look forward to our next visit.
- xiamenboy (2/5): Not a Westin - Although it is in a good location, the hotel needs to do several things to bring up its standard. (1) the rooms need updating and refurbishing badly. The bathroom has a separate tub and shower but the fixtures are old. Sink faucet’s chrome has been rubbed off and is showing bare metal underneath. Shower drains very slowly. (2) the furnishings inside the room look like these came from someone’s barn. Chairs are uncomfortable, wooden dresser is chipped badly, light switches are not conveniently located. (2) the furnishings in the lobby sitting area need updating also. Not warm and comfortable as one would expect from Marriott/Westin. (3) it took over one hour after checking in to get our luggage. Although we were with a big group and the luggage were stored, the room check-ins were at separate times because of room cleaning and availability. Yet the luggage were delivered at the same time. Need better coordination between front desk and porters? Stayed in many Westin hotels before but this is probably the worst experience.
- Felicia (10/5): -
- Alejandro (10/5): - Everything was great except for the TV service they have. Tv is old and don’t have smart tv options
- Hassan (8/5): -
- Hassan (8/5): -
- Юлия (2/5): - Прекрасное месторасположение Рядом с отелем находится ночной клуб , ночью в выходные просто не возможно спать . Сантехника течет . Отель давно нуждается в реставрации . Стирку забрали через два дня и для этого пришлось искать горничную и вручить в руки пакет , но стирку вернули также через два дня , так как прачечная в выходные не работе ( напомню отель 5 звезд) . Воду в номера не ставят питьевую , только платный минибар . В трубе произошла утечка около номера и ночью ( заранее предупредили конечно , но в любом случае это никак не успокаивает номер оплачен и никаких скидок за неудобства не было сделано) ремонт трубы делали ночью , сверлили перфоратором и стучали молотками, мелкие шумы даже описывать не буду . Однозначно не рекомендую останавливаться в этом отеле . На свои заявленные звезды он не тянет.
- Kristen (10/5): - I travelled with my family (two adults, three children, one grandparent). The connecting rooms with great. The kids loved the pool to escape the summer heat!
- canchitao (10/5): Thank you and Thank you for Excelent service - Another excellent stay at the Watin Excelsior—a big thank you to all the departments for the wonderful service. The front desk was welcoming and efficient; the bell desk was always ready with a smile, and the concierge provided me with great help and advice. Breakfast at the restaurant was amazing, the staff made every meal a pleasure i traveled solo this time, and they asked for my husband. The housekeeping kept my room spotless and comfortable. Everyone worked together to make my short visit special, I truly appreciate it. We can’t wait to come back again in January 2026.
- PatG72964 (10/5): Fabulous hotel and great location! - This was our second time staying at the Westin Excelsior and again it was amazing. At check in we were greeted with fabulous bellman. Our room was spectacular! We love the location of this hotel. We walked everywhere! The rooms was spacious and immaculate and the service was wonderful. I would highly recommend this hotel and we look forward to coming back again!
- alwaysonvacationla (6/5): Very average stay and expected a bit more from Westin - This hotel is a typical business establishment, nothing special. It’s huge and conveniently located, but you’ll need to climb a few stairs to reach the front desk and to the elevators. No bellmen were visible at both check-in and check-out to help with the bags. The front desk staff seems a bit reserved and not very friendly. At three, only one was ready to work and she was in the phone for the first 5 mins while we were there. Our room was upgraded to suite because of our Marriott elite status, but it had a musty smell when we first arrived. The key didn’t work at first and one housekeeper was around but unhelpful. It was surprising that there wasn’t a coffee machine or water kettle in the room. One mini-fridge wasn’t working, and both fridges (2 total in the suite) smelled unpleasant. The TV channels weren’t even in HD, and the cables behind the TV were messy and dusty. The WiFi signal was weak throughout the room, which was the biggest issue. The breakfast was decent, but it was typical Italian fare. We’re unlikely to return.
- Vacation20543749626 (10/5): Outstanding location and service. - Location was ideal for us and service was outstanding. Location is a 10 min. Uber/Taxi ride from the train station. We walked from Trevi Fountain, with 3 children under 6, back to hotel under 15 minutes with out breaking a sweat. The GM acknowledged my Titanium Lifetime Status. Rooms were great and we had 3 bellman helping with our luggage upon arrival and departure. The best service I have seen in a while. Highly recommended to stay here.
- HASAN BULENT (10/5): if you have bonus money to spned or if you want to fancy yourself this is an excellent hotel, in fac - ı did not have the breakfast it was very expensive but the location was wonderful value for money. ıt is a way priced hotel though it is excellent. the room size was very small with respect to the price.
- drvacation20 (10/5): Wedding Anniversary trip with our school-aged children. - We spent a wonderful week here in July 2025. It was an anniversary trip for my husband and I but also a family trip for our school-aged children. I really enjoyed the location of the Westin across from the American Embassy, walkable to major sights but also far enough way from the really touristy areas. We enjoyed our walks up the hill at night after evenings of big dinners with lots of wine and gelato for the kids. I have titanium elite status with Marriott and we were treated so well, complimentary champagne one night for our anniversary, turn down service was a return to the hospitality that used to exist in luxury Marriott properties in the US but you don’t see as often anymore. I was offered an upgrade but the room wasn’t ready on day 1 and we had booked 2 rooms which were just grand in size so they gave us more wine and treats on another evening. Complimentary coffee delivered every morning to our room was lovely, I enjoyed sitting outside and watching Rome wake up while my family slept in. Having the pool as an option to cool off with the kids after some hot mid-day sightseeing before a leisurely dinner was great as well. Just a really memorable week and staying at the Westin Excelsior helped make many of the memories.
- ciaomariagb (8/5): Always a great stay! - Always like staying a this hotel. Great service and the location is within walking distance of all the sites. Having stayed here about 10 years ago I can say that the rooms are in need of a renovation but certainly nothing that would keep me from staying here again. I love that there is a Tiger market around the corner and a small fridge in the room. Would not recommend eating ant any restaurants in Via Veneto as they are pricey tourist traps.
- vincentdO6616UY (10/5): Wonderful Experience - I've stayed at many Rome hotels over the years, 4 stars and above. The Westin Excelsior now is my favorite. The common areas are beautiful. Our suite was very well appointed. Yes, due to code you won't find some expected appliances (coffee maker, iron, etc). What makes the hotel special is every associate we encountered were both professional and friendly. A large shout out to both the front desk and the General Manager (be proud of your team).
- Climber66818470848 (10/5): Great hotel near historical sites - Safe neighborhood right near the American Embassy. Courteous staff, lovely bar, pretty 100 year old building. Room has fabulous a/c and nice size!
- joecool2015 (6/5): Good not great - The hotel is an old building to the north of the old city. Access is not bad to places like Trevi and Spanish steps. Here is where the hotel lost 2 stars. For one, we loved the Excelsior in Florence and that is why we booked this one. Compared to the one in Florence, this one is much less extravagant and almost spartan in taste. It is situated at the top of a hill and climbing it every time we return to the hotel was not fun after walking 20,000 steps all over Rome. Checkin took about 20 minutes because there was a group of retired people checking in. We saw several of these groups (and airline crew too) multiple times. There were only two people to check everyone in most of the time.
- NYC2NAPGIRL (10/5): Best hotel in Rome! - Westin Excelsior is the best hotel in Rome! The accommodations, location and staff were amazing! The hotel exceeded our expectations for the second time! Hope to be back soon! The new concierge Fredrico is a great addition to the hotel! He was so thoughtful and caring! Shout out to Fredrico…the dog is doing well! Thanks for your concern!
- patricialI716OU (10/5): A lovely hotel. - Good location. Pleasant staff. Great breakfast. Concierge was very helpful. Next time in Rome we would all stay there again.
- sarvenaz (10/5): - Nice hotel great staff
- Muhsin (2/5): Westin Excelsior Rome – Disappointing Stay The rooms feel tired and outdated, with none of the touches you’d expect at t -
- Darren (10/5): 5 stars - Just gorgeous from the first night to the last. The concierge helped us so many times - getting taxis, arranging for a trip to the beach. We are a family of 5, and had 2 adjoining rooms....it was just perfect for us. Huge lobby, breakfast was delightful.
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