Dorsett Kuala Lumpur
Location: 172 Jln Imbi, Kuala Lumpur, 55100, Kuala Lumpur, MY
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Experience the vibrant energy of Kuala Lumpur at Dorsett Kuala Lumpur, where comfort meets modern elegance.
Recreational Amenities
Dive into relaxation with our stunning outdoor pool or stay fit in our state-of-the-art fitness center. Rejuvenate after a busy day of exploring with our concierge services and babysitting options available for families.
Culinary Delights
Savor international cuisine at our Checkers Cafe, with flexible dining options, including room service and a vibrant bar/lounge for your evening unwind. Don’t forget to indulge in our daily buffet breakfast for a perfect start to your day.
Comfortable Accommodations
Unwind in one of our 320 air-conditioned rooms, designed for your convenience with LED televisions and rainfall showerheads, ensuring a restful retreat amidst the bustling city.
Book your unforgettable stay today and immerse yourself in the heart of Kuala Lumpur!
Important Information
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Electric car charging station
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Elevator
- Fitness facilities
- Gift shops or newsstand
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Porter/bellhop
- Limo or town car service available
- Meeting rooms
- Smoke-free property
- Tours/ticket assistance
- Computer station
- Electric car charging station
- Water dispenser
- Ballroom
- Banquet hall
- Reception hall
- Secured parking
- At least 80% of all lighting comes from LEDs
Rooms Available
-
Family Room
1 King Bed and 1 Twin Bed OR 3 Twin Beds
322-sq-foot room with city views
Internet - Free WiFi
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Two Bedroom Suite Queen + Queen @ Residences
2 Queen Beds
796-sq-foot room, located in an annex building, city views
Layout - 2 bedrooms, dining area, and sitting area
Internet - Free WiFi
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Dorsett Room
2 Twin Beds OR 1 King Bed
323-sq-foot room with city views
Internet - Free WiFi
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Two Bedroom Premier Queen + Twin @ Residences
1 Queen Bed and 2 Twin Beds
1012-sq-foot room, located in an annex building, city views
Layout - 2 bedrooms, dining area, and sitting area
Internet - Free WiFi
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Executive Suite
1 King Bed
646-sq-foot room with city views
Layout - Bedroom, living room, and dining area
Internet - Free WiFi
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Two Bedroom Premier King + Queen @ Residences
1 King Bed and 1 Queen Bed
996-sq-foot room, located in an annex building, city views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Deluxe Premier Room
2 Twin Beds OR 1 King Bed
409-sq-foot room with city views
Internet - Free WiFi
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Two Bedroom Suite Queen + Twin @ Residences
1 Queen Bed and 2 Twin Beds
796-sq-foot room, located in an annex building, city views
Layout - 2 bedrooms, dining area, and sitting area
Internet - Free WiFi
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Kitchenette with cookware/dishware, coffee/tea maker, electric kettle, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Dorsett Suite
1 King Bed
484-sq-foot room with city views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Rainfall showerhead
- Separate bedroom
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Studio Queen Room @ Residences
1 Queen Bed
656-sq-foot room, located in an annex building, city views
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Kitchenette with refrigerator, microwave, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
Guest Reviews
- Cheong Huat (8/5): - Very nice location
- Mona (8/5): - Dorsett hotel is a few minutes walk from shopping malls and markets. Generally beds were comfortable and aminities( sachets of coffee, tea and milk) provided daily. Would rebook.
- Dawn (10/5): - Property was very clean. Area was walkable. Room was quite large which was nice since we had a lot of luggage.
- Soe Moe (8/5): - Pool
- Amirul (8/5): - Great location. In city centre.
- Laura (10/5): - We had a great time in Kuala Lumpur! The hotel is across from the ritz Carlton and Tribeca, 2 blocks from the Pavilion shopping center, where you have access to the MRT. We got upgraded and had a wonderful view of the city and buildings around! Thank you 🙏😊
- MENSHENG (6/5): - Pretty dirty and obsolete
- Mitesh (6/5): - There was really nothing 5star about this property. I was really hoping for more. And to top all of it the last night the bell men tried delivering someone else’s luggage to my room at 2am in the morning and kept ringing the bell. And then I try to sleep again and the front desk calls me at 2:10am to say sorry when I was trying to sleep again. Spoilt my whole night of sleep. And I had to catch a flight the next day.
- Julie (8/5): - Hotel was clean, room was nice & spacious, bed was comfortable. Breakfast was a variety of foods, didn't change much though so got a bit bored with same things. Hotel is in a good location. Did feel disappointed with a day trip we did at the counter with the lady, she said it was a good place for shopping & then you could get a cable car. Shopping was not good & cable car wasn't working for 2 weeks, feel we wasted our money as wasn't worth the amount charged.
- Wahid (6/5): - Good hotel near the places for tourist
- Imran (10/5): - Great service
- Usman (10/5): - Every thing was excellent
- Maj Anne-christine (10/5): Top on all accounts, incl eco-friendliness - Excellence on all accounts! Front desk and staff friendly, professional, attentive, helpful, doing their very best so that the stay would be first class. And the ecofriendliness (especially in terms of avoiding plastic) was brought to highest standards, including a special tap in the bathroom for filtered water. Moreover a genious way of encouraging guest to save the planet was introduced - if the guest relinquished housekeeping (change of bedsheets towels etc ) for a day you got a voucher to the vending machine in the lobby. The room standard excellent, clean, spacey, great amenities. Breakfast included a vast variety of delicious foods from various food cultures. The excellent standard of staff was further shown when I had forgotten my phone charger in the room upon checkout and when I came back one week later and told I had most likely forgotten it, it was easily found in the registry for lost and found - and in just 10 minutes it was delivered to me! And the location is excellent!!! I so much loved the service and conditions so much that I decided to come back for a night on my return (just one night plus half a day) journey to Kuala Lumpur. And will definitely come back next time again.
- Mingwei (6/5): - Good location to big mall
- Floyd (10/5): - Quiet and great staff.
- Lisa Alizah (10/5): Great stay. - Great stay for the weekend.. highly recommended.
- Maj Anne-christine (10/5): Excellent - including on eco friendliness - Everything absolutely tops, service (especially at the front desk!), location, breakfast, cleanliness etc including the ecofriendliness with filtered water from a tap in the room instead of plastic or glass bottles and encouraging us to ask for ‘no room service (read no change of sheets and towels etc each day) by giving a small reward - genius!
- Desmond (6/5): - Extremely quiet location next to Ritz Carlton & JW Marriott property. 10mins walk to the shopping belt. Breakfast definitely room for improvement as 2 mornings same old dishes. For the Dorsett room we stayed in, no hand and face towels. Filtered tap for drinking water which is a . Suitable for those looking to shop.
- Desmond (6/5): - Dorsett room adequate however no hand and face towels provided in room. Location walking distance to shopping belt. Breakfast definitely room for improvement.
- Andrea Soledad (10/5): - great location, near public transport and multiple malls in the middle of the city. the room is large, and comfortable, staff is friendly and the included breakfast for two is pretty good.
- Jacqueline (8/5): - Was lucky to have a beautiful spacious room
- Adel (10/5): - Reception staff, and the room service staff
- Peter (8/5): - Stayed here over 12 years ago and was good then and now just as good
- SHINICHI (8/5): - Located in very convenient place to enjoy eating and shopping.
- MJ (6/5): Kick off your day sweating - No air conditioning in the common areas outside the room, so by the time you get to the elevator you are already sweating, not the best start to the day.
- Diana (6/5): - Property located in a nice area.
- Philip (8/5): - Comfortable and enjoyable
- Noor (6/5): Get ready to pay your parking! - The hotel rooms were great but I wonder why do we still have to pay for the parking for rm11 per day!! It’s a bit too much for me.
- Udin (8/5): - Great location. Its 5 min to Bukit Bintang. So during the weekend, we are not stuck in the jam going to Bukit Bintang. All is great except leakage at Toilet and sink that cause the bathroom to smell
- Noorlela (8/5): - The 30m² room was extremely spacious n the sofa was definitely a plus. Best part of this hotel is the provision of free-flow filtered water in the bathroom which not only cuts down use of plastic bottles, but allows guests to have an unlimited supply of drinking water round the clock. Overall, I had a very comfortable stay even though it was the just the basic deluxe room.
- Fadzli (10/5): Exeeding Expectations - Exeeded my expectation. Thought it will be a mediocre hotel, which I dont mind since Im just travelling alone for a short trip. However, was amazed by the service standards, receptionist was polite and friendly, housekeeping staffs were mindful and approachable. I am also very pleased with their go green movement. I received a 10rm voucher to use at their vending machine for opting out of housekeeping for a day. No plastic bottles as I can just refill my own bottle using their filtered tap. Definitely worth the price and so convenient to walk to pavilion and shops around.
- Lucy (10/5): - clean spacious convenient hot water didnt work called for service fixed the same day
- MOHAMMAD SALLEH (8/5): - First time at this hotel & loving it. Given the 4 stars rating because I had requested for wake up call follow up call 45mins later due to super important meeting that I need to attend; the hotel didn’t wake me up. Anyway, everything else is value for value. The service is great, very convenient location, rooms is spacious. You can’t go wrong with this hotel.
- Alexander (8/5): - All what we needed was provided
- Ricky Neil (8/5): - Location was great, room service qr wasnt working the first couple of days, overall a good stay.
- Dean (10/5): - Was just Perfect. Says 4 Star but should be 4.5
- Benjamin (8/5): good location - great location. but be prepared for traffic jam as hotel is located at a place where always traffic jam. hotel have limited amenities.
- Wan Tyng (8/5): - Pro: A very good location close to a lot shopping areas. Cons: Breakfast has a lot of variety but it is almost the same dishes during our 4 nights of staying. it is very disappointing that they did not provide tea bags (I’m not a coffee lover) and when I checked with the staff, they mentioned that the tea bags is exempted and have to pay if need. A bit surprised as they used canned fruits to serve in the fruits area although they do have cut watermelons. Fruit selection is limited. Toilet is clean but has small flies
- Andrea Soledad (10/5): - The room was great, large at a great price, with a nice view. The staff were very friendly and helpful and the hotel is perfectly located, right behind Pavilion, so there are a lot of dining and shopping activities at a short walking distance.
- Robert (8/5): - We had a grat stay. Really convenient location Family room was just the right size amd clean. Pool was great to have. Only down side was the room service. We planned to eat at the bar but it was not manned. We tried the cafe but we coildnt get a snack. Room service was thwrefoew our only option. We jad to wait 55 miniyes and it was cold and just not great. Otherwise a great stay. We woild consider one of their other hotels.
- Jonathan (6/5): KL is Too hot in July- food delivery was great - It was too hot to go outside much. The transit was too far away and we got lost. Grab food delivery saved us. Hotel was drab, sink did not drain very fast. Pool was nice but small. Bathroom by pool was musty.
- Kshitiswar (6/5): - The rooms need renovation. The room floor carpet has stains and smelly. I stayed in 10th floor.
- kerry (10/5): - It was an excellent location,breakfast is awesome and staff are very friendly. Would not hesitate to recommend the hotel to friends and family ❤️. The only thing missing is hand and face towels, instead tissues was provided not the same to wipe your face with tissue. I think the hotel is going Green too much
- Sitti Nurliza (4/5): - Not enough parking for hotel guest
- Shyamala (8/5): - The front desk service is not good and of low quality. Room is okay. Cleaning service is great.
- Abbas (6/5): Disappointing - 4 star, not 5 as described. Check in took ages. Room was not as described.
- Tan (10/5): - Dorsett is not a new hotel but the clean
- Shi Min (4/5): - The hotel is very old. The moment we entered the room, it smells musty. Also, the cleanliness is bad. We found some pee stains from the previous guest under the toilet seats and it was not cleaned off. The only good thing about the hotel was the location cause it’s a walkable distance from the malls.
- yew kuan (6/5): - Thou is a non smoking room, you still can smell some residue of smoke smell
- md sharom (8/5): - As mentioned by others, parking is a challenge and very limited. Other than that, a decent stay at an affordable price.
- Verified traveler (4/5): - Very dated accommodation at the residences. It’s basic and not really 4 star but still clean. Good location though. Breakfast wasn’t all that good. I would suggest buying breakfast as there are many options within the vicinity.
- Zeinab (10/5): - Had a wonderful time and everyone was so professional and helpful. Thank you and we’ll done.
- Imtiaz (10/5): - Good location, good breakfast
- Wahid (6/5): - Great for work and pleasure, it’s in a central location. Hub of the city.
- nishat (10/5): - Such a great place to stay. Amazing breakfast buffet and really nice rooms
- Adinan (10/5): - Staff members are so nice especially the receptionist Mongie
- SIU WAN Stephen (8/5): - Nil
- Kiet (10/5): - Very good hotel and service
- Christopher (10/5): - Good service in all areas of the organisation. Quality breakfast options with attentive service, reception staff were helpful and friendly. Overall a very pleasant hotel experience.
- Eric Kiam Cheng (8/5): Giod stay - Quiet and clean room. Great location.
- Adrian (10/5): - The room was nice and personal was courteous. No room service and towel change in four days. Efficient transportation to the airport. The restaurant closes at 6:30 pm!
- joe (10/5): - Great location and clean hotel
- Stuart (8/5): Kl2024 - Disappointed with the housekeeping very poor
- SURYATINI (6/5): - Booked few months inadvance for connecting but turn-out to be separated from each other Different floor for only 3 rooms booking. Dissapointed.
- Lawrence (8/5): TV Reception - The tv reception can be better. The images in every channel are not sharp. Room 28-06
- Amit (8/5): - Next to main areas
- Vivian (10/5): - We had a decent sized twin room enough to sprawl 2 suitcases of luggage across. Bathroom was clean (no bathtub as we had a basic room), reasonable amount of toiletries were provided. Housekeeping were excellent and super friendly, room was spotless when we returned. Area is super convenient, walkable distance to Pavillion and a couple of cheap local eats. Main road hotel is located on is quite busy, hard to catch a taxi/Grab in peak hour, so allow extra time when travelling. Overall loved our stay :) not our first visit and not our last either (Dorsett Residence next door is also lovely and suited for families with kitchen/dining/lounge room).
- Harika (6/5): - Toilets were not clean, service was mid, however location is impeccable.
- Raidha (6/5): Bad - Bad service and noisy place..breakfast is too full and you have to wait a big line. No room dining service at night everything closed
- Whitney (8/5): - No comment.
- Kwang Hong (10/5): Great Stay at Dorset KL Hotel - Friendly staff with excellent service. Breakfast was fantastic with wide varieties of food. Admire the staff endlessly trying to clear the tables as it was a peak Christmas 2023 holiday period. Conveniently located.
- Manimaran (2/5): - Breakfast was served with cold food and dry. Chef Azmi is very rude.
- Sofia (10/5): - Location is unbeatable. Great restaurants and bars in Malls behind the Dorsett and of course all sorts of shopping. I visit KL for food so I don’t really shop. Service was great and easy access to hotel restaurant for breakfast next door. Apartment had all the amenities and they even gave a great welcome food basket. Kitchen well equipped but we didn’t cook although we could have. The in unit washing machine/dryer was an absolute life saver. The infinity pool was also great. Would definitely stay again!!
- Nur (8/5): - Had a lovely stay over my holiday here Spacious for 3 pax and just an 8 minutes walk away to pavilion. Conveniently located
- S (8/5): - Good location, behind the newest malls in Bukit Bintang. Just about 5-7 minutes walk, and its a quiet area behind the malls. Near the bukit bintang lrt around 7 minutes too.
- Zainub (4/5): - Dirty hotel. Bad service from front staff. Bathroom leaks of water including bidet
- Verified traveler (10/5): Good location hotel - Good location. Big comfortable room.
- Joel (8/5): - Facilities are standard for a hotel of its class. Shower water pressure could be stronger The best: Front Desk service I left my car unlocked and the battery went flat the next day. It was a Saturday evening then. They helped me find a jump start service. The worst: Parking. If you're driving a bigger car, I highly recommend valet parking or parking at the private lot *beside* the property (it’s Rm12/entry, hotel car park is RM10/entry). The building is old and the car park ramps are too narrow. Luckily I managed to get away unscathed with an S Class but at the worst turning point my car was about 1cm from the wall/ledge on both sides. Many other cars I saw had their left door scuffed and dented including a Porsche Macan and a Mazda CX5. You’ll need to really take your time. TLDR; good hotel with great service. Don’t park in the basement car park if you drive a bigger car
- Alicia (8/5): - Generally a good stay. The decor of the rooms seems abit dated. Gym facilities are abit dirty, which was a turn off. Other than that, it’s okay overall.
- Tay (10/5): Clean and comfort - Amazing
- Maureen Margaret (10/5): - The staff were all very friendly and helpful. Form front desk, to each morning at breakfast, concierge and the lounge bar staff. A very enjoyable stay, we will stay here again.
- Soon Kai (4/5): - The room was really run down and old with dim lightings. The toiletries like toilet paper and towels were not sufficent. The receptionist was just chatting with colleagues instead of properly serving me when i was checking in. The whole hotel is also very old and dated. Only good staff are the bellboys manning the main entrances as they are always polite and welcoming.
- Cheng (6/5): - Close to Pavilion. Able to use the Ritz to walk through easily in air conditioning comfort.
- Rini (10/5): - The staff was excellent and very helpful.
- Alice (6/5): - For a 4 star property, we felt is was only very average. The staff were all very business like excepr Joanna the restaurant manager. She was lovely and full of life. The food is the restaurant was not good quality and was very cold. All hot dishes were in warmers that did not heat the food at all. No variation of food in the morning. Room was large but extremely dated. Old carpets and drapes. House keeping did a great job and the room was cleaned daily to a good standard. Good location but would not choose to stay again. Other better hotels in the area
- Ben (8/5): - Except for the obvious signs of wear/damage to the decor of the hotel room, and the gym room which needs a bit of updating and some disinfectant spray for wiping down equipment, the hotel was perfect. Staff were friendly and welcoming, the buffet breakfast was great, and the hotel is conveniently located within walking distance of a number of attractions and activities.
- Peter (10/5): - Spacious and comfortable room, with everything provided that you need - the only thing missing was a shoehorn. Not much storage space, though. The staff are very courteous and the lifts are fast. One thing the hotel could consider in future is providing staff assistance (or something else) to help the guests cross the busy road outside, as there is no pedestrian crossing nearby.
- Justin (10/5): - Good location
- jacques (10/5): - Tha appartment was spacious and convenient. the swimming pool is beautiful and the gym well equipped. Breakfast id very good
- KelleeHope (10/5): - We stayed in the Residence apartments and it was a spacious, well equipped apartment. It was great to have a washer/dryer. We didn’t know there was a pool on top of our building, so that would have been nice information to be told by reception on check in. We saw it from top of Petronas Towers. There were no towels provided, so perhaps guests in the Residence building could be provided with extra Towels in the room. On checkout we were charged a Malaysian tourist tax which we were unaware of. It wasn’t expensive but we were unaware. Handy location to shopping
- Graham (6/5): - The hotel is in a great location but feels dated. The main issue was the loud air conditioning in each room, and the gym needed to be updated or closed. The staff was very pleasant and helpful.
- Pei Shee (4/5): - I requested for a family room of 3 single beds but hotel record showed 1 king bed 1 single bed. Does it mean that Expedia and hotel bookings do not link? We had 3 pax in the room but we were only given 2 bath towels on the 2nd day. Hand and face towels were also not given and only upon we called the housekeeping, then they came. The 3rd bath towel that came was also fraying at the sides of the towel. There were no sockets at the bedside to charge our phones too. Some parts of the room were also dusty and obviously not cleaned properly after the previous guests checked out. The only consolation to this stay was the location of the hotel. But we will not stay at this hotel again. There are other better hotels in the same vicinity area.
- Terry (10/5): - Good location and easy walk to shopping and dining
- David Chun Wei (10/5): - Strategic location, value for money.
- Nikolaj (8/5): - Family trip with teenagers, so 2 double rooms. Walking distance to shopping center and dinning. Parking at the hotel.
- Verified traveler (2/5): Absolutely pathetic, should avoid at all cost!!!!! - Booked Dorsett Residence for Two Bedroom Premier Queen + Twin. The unit smells like someone buried a dead body. Maintenance was sent to verify and he agreed the unit is not fit for living soul. Apparently the drain pipes get clogged continuously and this is not the first time or first unit they have such problem. On top of that, the floor is dusty as well as traces of hairs were found on dining chairs, sofas, bathtubs as well as pillows. Hotel has no choice but to switch us to Dorsett Hotel with two rooms. The rooms are so dated, air conditioning not functioning properly room reek of faint tobacco smell despite it is a non smoking room. Strongly advise any travelers to reconsider other hotels and avoid Dorsett Kuala Lumpur at all cost. If you must stay at a Dorsett property, consider their Sri Hartamas one.
- Mohd Nazree (6/5): - The fact that I cannot get a bucket of ice after 9.30pm. And the fridge is also not able to make ice cubes.
- Rafie (10/5): - Easy access to shopping centres very centralized location
- Seng (10/5): - the road leading to Pavilion needs lots of improvement .footpath is full with illegally parked motorbikes.the drains are smelly.The city council needs to do more work to improve the city image in cleanlyness n traffic control.footpaths not even
- NURUL AYUNNI (10/5): - there is development underway
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