Mandarin Oriental, Miami

Name: Mandarin Oriental, Miami
Address: 500 Brickell Key Drive, Miami, us

Location: 500 Brickell Key Drive, Miami, us

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Spa Services and Stunning Views
Experience the ultimate relaxation at our hotel on Brickell Key Island, offering breathtaking views of the Miami skyline and Biscayne Bay. Indulge in luxurious spa services and unwind in style.

Elegant Accommodations and Top-Notch Amenities
Each guest room features a private balcony, flat-screen cable TV, iPod docking station, and a well-stocked minibar. Enjoy the evening turndown service and rejuvenate in the marble bathroom with a walk-in shower and separate bathtub.

Gourmet Dining and Leisure Facilities
Savor delectable Peruvian dishes at La Mar by Gaston Acurio or enjoy classic cocktails at MO Bar + Lounge. Take a dip in the infinity-edge outdoor pool with butler service or stay active in the state-of-the-art fitness centre.

Book now to elevate your Miami experience at the Mandarin Oriental, Miami.

Important Information

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note this property permits 1 guest to book up to 3 rooms. Contact the property for details. Mandarin Oriental, Miami offers 2 package deliveries per room on a complimentary basis. A USD 10 per package charge will apply for any additional packages delivered to the hotel. The fee will be posted to the guest room folio at the end of a stay. Mandarin Oriental, Miami cannot accept packages sent to hotel prior to 7 days before scheduled arrival. Please note if the breakfast included rate package is booked, it includes breakfast for 2 adults only.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
Car hire
Sauna
Massage services
Currency exchange
Concierge service
Kid meals
Heated pool
Infinity pool
Paid WiFi
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
Process in place to check health of guests
Screens / Barriers between staff and guests for safety
Face masks for guests available
Delivered food - securely covered
Supervised childcare/activities
ATM/banking
Front desk (limited hours)
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Concerts/live shows
Reception hall
Exercise/lap pool
Health or beauty spa nearby
Swimming nearby
Electric bicycle charging station

Rooms Available

Skyline View, Suite, 3 Bedrooms

1 King Bed and 1 Double Bed
Balcony with city views

Layout - 3 bedrooms
Relax - In-room massage available
Internet - WiFi and wired internet access
Entertainment - 50-inch LCD TV, premium channels, and iPod dock
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Pillow menu
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
Skyline View, Deluxe Suite, Connecting Rooms

1 King Bed and 1 Double Bed
Balcony with city views

Relax - In-room massage available
Internet - WiFi and wired internet access
Entertainment - 50-inch LCD TV, premium channels, and iPod dock
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Pillow menu
- No rollaway/extra beds
- Free cribs/infant beds
- Connecting rooms available
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
Premier Suite, 2 Bedrooms (Bay View)

1 King Bed and 1 Double Bed
Balcony with bay views

Layout - 2 bedrooms
Relax - In-room massage available
Internet - WiFi and wired internet access
Entertainment - 50-inch LCD TV, premium channels, and iPod dock
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Pillow menu
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
Skyline View, Suite, 2 Bedrooms

1 King Bed and 1 Double Bed
Balcony with city views

Layout - 2 bedrooms
Relax - In-room massage available
Internet - WiFi and wired internet access
Entertainment - 50-inch LCD TV, premium channels, and iPod dock
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Pillow menu
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
Superior Island View King Room

Located between levels 6 and 10, this room boasts a balcony with a view of Brickell Key. High ceilings, goose-down bedding, and plush bathrobes are featured in addition to a marble bathroom with bathtub and walk-in shower. Housekeeping is provided twice daily.

Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- Fax
- Air conditioning
- Hair dryer
- DVD player
- Private bathroom
- Cots
Deluxe Skyline View Double

Located between levels 7 and 19, this room features a private balcony with views of the Miami skyline. A work desk and marble bathroom with a bathtub and glass walk-in shower are also included. Rate is based on 2 guests. A maximum of 4 guests can stay in this room. Please refer to the policies for fees that will apply for additional guests.

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- Fax
- Air conditioning
- Hair dryer
- DVD player
- Private bathroom
- Interconnected room(s) available
- Cots
Deluxe Bay View King

Located between levels 7 and 20, this room features a balcony with a view of the Miami skyline and Biscayne Bay. A work desk and marble bathroom with a bathtub and glass walk-in shower are also included. Rate is based on 2 guests. A maximum of 4 guests can stay in this room. Please refer to the policies for fees that will apply for additional guests.

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Fax
- Air conditioning
- Hair dryer
- DVD player
- Private bathroom
- Interconnected room(s) available
- Cots
Junior Bay View Suite

Located between levels 6 and 20, this room boasts a private balcony with a view of the Miami skyline and Biscayne Bay. Floor-to-ceiling windows and a marble bathroom with a walk-in shower and bathtub are also featured. Rate is based on 2 guests. A maximum of 4 guests can stay in this room. Please refer to the policies for fees that will apply for additional guests.

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Fax
- Air conditioning
- Hair dryer
- DVD player
- Private bathroom
- Cots
Deluxe Skyline View King

Located between levels 7 and 19, this room features a private balcony with views of the Miami skyline. A work desk and marble bathroom with a bathtub and glass walk-in shower are also included.

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Fax
- Air conditioning
- Hair dryer
- DVD player
- Private bathroom
- Interconnected room(s) available
- Cots
Deluxe Bay View Double

Located between levels 7 and 20, this room features a balcony with a view of the Miami skyline and Biscayne Bay. A work desk and marble bathroom with a bathtub and glass walk-in shower are also included.

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- Fax
- Air conditioning
- Hair dryer
- DVD player
- Private bathroom
- Interconnected room(s) available
- Cots
Skyline View Suite

This suite features a balcony with a view of the Miami skyline, an illy® coffee machine, and a work desk. The living area has a sofa and is separated from the bedroom by rice paper sliding doors. Plush bathrobes and goose-down bedding add comfort as does the marble bathroom with walk-in shower and soaking bathtub. Housekeeping is provided twice daily.

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Fax
- Air conditioning
- Hair dryer
- DVD player
- Private bathroom
- Interconnected room(s) available
- Cots
Bay View Suite

Located between levels 16 and 19, this suite boasts a balcony with views of the Biscayne Bay and Miami skyline. The separate living area includes a sofa and work desk. A marble bathroom features 2 sink basins, a walk-in shower, and a bathtub. Plush bathrobes and goose-down bedding offer additional comfort. Housekeeping is provided twice daily.

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Fax
- Air conditioning
- Hair dryer
- DVD player
- Private bathroom
- Interconnected room(s) available
- Cots
Premier Bay View Suite

This suite boasts a balcony and floor-to-ceiling windows offering views of Key Biscayne and Biscayne Bay. These views can also be enjoyed from the soaking bathtub. Plush bathrobes, goose-down bedding, an illy® coffee machine, a work desk, and twice daily housekeeping are provided in this suite, located between levels 6 and 16.

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Fax
- Air conditioning
- Hair dryer
- DVD player
- Private bathroom
- Interconnected room(s) available
- Cots
Deluxe Veranda King

This double room features a spacious balcony with seating. The private bathroom includes a bath and walk-in shower. A minibar is also provided.

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Fax
- Air conditioning
- Hair dryer
- DVD player
- Private bathroom
- Interconnected room(s) available
- Cots
Deluxe Veranda Double

This double room features a spacious balcony with seating. The private bathroom includes a bath and walk-in shower. A minibar is also provided.

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- Fax
- Air conditioning
- Hair dryer
- DVD player
- Private bathroom
- Interconnected room(s) available
- Cots
Superior Island View King Accessible

The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Telephone
Deluxe Skyline View King Accessible

The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Telephone
Junior Bay View King Suite Accessible

The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Telephone
Skyline View King Suite Accessible

The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Telephone
Premier Bay View King Suite Accessible

The unit has 1 bed.

Max Occupancy: 3 (3 Adults)
- Telephone
Bay View Suite Accessible Double

The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Telephone

Guest Reviews

Milaher (10/5): Perfect location lovely hotel - A beautiful property with breathtaking views, exceptional service, and incredible food. The location is perfect, and every detail reflects the luxury Mandarin Oriental is known for. Highly recommended.
aligF2812LI (10/5): A good choice for a stay in Miami - A very good hotel in a great location. The room we booked had lovely views and the restaurant was superb. All of the staff we met were charming and although not a cheap place to stay - you get what you pay for.
Zehui (10/5): Nice farewell to old Mandarin Oriental Miami! - Everything! Is great and incredibly satisfying!!! Sadly this locations gonna be out for 5 years… Door man broke our rental car interior but super manager helped us deal with the issue with outstanding service.
649dedeb (10/5): Excellent in Many Ways! - We had a great stay here-beautiful hotel-excellent location- very helpful staff. We liked walking across the bridge to explore Brickell- some good shopping and restaurants. We had a lovely jr suite with a really large veranda- and enjoyed sitting out there-watching boats go by and looking at the downtown cityscape. The breakfast buffet at the hotel was a treat. Great variety and delicious food. We would love to return but were told that the hotel will be demolished and a new hotel and residential tower will take its place. Based on this stay-we will try to find another Mandarin Oriental to stay at, in our travels.
Mandy (6/5): okay nothing special - the hotel lives on its past grace. it is ok but not ideal for a traveller used to real Luxury.
Dr (10/5): Relaxing revitalised stay - Location was amazing The fact that it was closing forever in a few days
GDEF99 (10/5): Four Day Stay - My first time in Miami & stayed at this fantastic hotel with my girlfriend our room was large spacious & clean with a great view. We flew in from Montego Bay Jamaica after spending six days in Jamaica . I cannot fault any of the staff at this fabulous hotel , they were friendly , courteous & always willing to help . We used the pool facilities again the staff there were amazing . It’s a shame this hotel will be permanently closed as from 31/05/25 demolished then renovated for the next five years I’m %100 they will come back bigger , better, fabulous with the same high standards
renieu (10/5): My Favorite Hotel Chain and I'm a Fan for LIFE - Absolutely amazing! I have been going to this hotel since 2012 and my favorite hotel chain. So sorry you're closing but looking forward to seeing the renovation. Many have said it won't have the same intimate feeling but it will always have a special place in my heart.
PJ727BTN (10/5): Perfection!!! - Stunning does not say enough! From Sebastian's warm welcome at the front desk to Melissa's amazing cocktails at the bar! Everything was a dream. The service was just perfect and the staff was so caring. This style of service is the reason to stay at 5 star resorts and come back again and again.
fettyd2024 (10/5): Exceptional service - Mandarin Oriental Miami Turned our stay incredible. My family and I , would like to thank director Jakub Direcotr of room for everything and rest of the staff from doormen , valet and front desk , Restaurent staff and housekeeping department for making our stay very enjoyable as always . 🌟🌟🌟🌟🌟 Looking forward coming back I appreciate you for everything 🙏
Emina (10/5): Exceptional -
ninafY5294UU (8/5): Nice hotel - I like this hotel. The rooms are ok. Clean and with enough space for a a family of three. It is a bit worn, but I am told it is to be torn down, so it makes sense. Breakfast was really good, and breakfast patio is lovely to sit in. I also liked the pool and the pool area wich also have a nice little bar and lovely staff. Parts of the hotel has wall painting by the fascinating Flore. The artist was new to me, but I spent a good chunk of time in this hotel just staring at his art. Also it was quiet at night in our romm, and we had great view of the water. Walking distance to all we needed.
T68BQjuanr (10/5): Beautiful Hotel Excellent service - We stayed for 5 days at this beautiful hotel and had an amazing time. Every staff member was so welcoming and accommodating. The food at La Mar, as well as the pool bar was so delicious and fresh. Housekeeping made sure that our room was perfectly serviced every day My daughter was amazed how all her toiletries and make up was neatly organized We spent most of our time at the pool and can’t express enough how much we enjoyed it Thank you to Entire staff and see you again Love you All
ericdL5348KC (10/5): Great experience!! - The hotel and staff were wonderful. The food was exceptional considering the fact it was in a hotel. We all enjoyed each day and all meals. As for my service staff, Mayelina was one of our morning and evening service staff with exceptional service. She was very attentive, super helpful with insight on the city, its transportation and where the Ice-cream spots might be. Leon was also great and very quick on spotting needs and providing service that was wonderful. I am sure I am missing some but wanted to name a couple that stood out to me. Please say hi to them and thank you. The ambience in Mandarin is great!! My room staff kept it clean and comfortable also. Nice experience here and the best food I have had in a hotel in a very long time. Thank you
Shaimaa (1/5): Bad -
Alessandro (7/5): Good -
W6271POmicheller (10/5): good - Housekeeping must of forgot to give me bath towels when they cleaned my room on Saturday. When I went to shower Sunday morning, I didn't have any at all. I had to use the small hand towels. I had a flight to catch, so I didn't have time to wait for them to bring to my room.
m0s0w (2/5): overpaid and bad service - not good at all. Didn’t use my chase travel points as i pointed numerous times would like to get a full refund from the hotel. The hotel stay costed more than a monthly rent in a nice penthouse on brickell. Not worth it as this hotel is shutting down on May 31
pdad1960 (10/5): First time I’ve stayed in a Mandarin Oriental since the Frankfurt MO back in 2011 and last week reminded me how AMAZING - From the moment I stepped out of the car the multiple doormen greeted me with smiles and nice comments from “that’s a great suit”(which made me smile as it’s my favorite Armani!)to welcome to Mandarin! The front desk associate Chloe was kind and efficient and when I mentioned I was a Fan she whipped out a Mandarin special chocolate bar as my free gift—another wow moment that basically lay the groundwork for a stress free enjoyable stay even though I was there for business not leisure. This hotel is closing soon and being rebuilt over 5 years so I’ll reserve comment on other elements. Location was fantastic and room service was first class. Housekeeping was flawless
kimmer1850 (10/5): A Masterclass in Service Excellence - The room and the view were lovely but it's the service that sets it apart. I cannot express how impressed I am with everyone I encountered! From bell services and the front desk to the poolside bartenders and in-room dining attendant, everyone was warm, kind and welcoming.
Happiness36989442612 (10/5): Mandarin Oriental 5+ stars - Perfect location and luxury experience!! This is a wonderful hotel with excellent views and wonderful service! I highly recommend! The hotel is well appointed and the staff was friendly and welcoming with a fully booked hotel. I wasn’t sure if it was going to be good but it was great!
Xavier (8/5): Very good -
Rosalyn (1/5): Bad -
David (7/5): Good -
Danicic (7/5): Good -
KatTrinh (6/5): Nice hotel but terrible service from the front desk - Hotel was nice enough but the customer service at the front desk was horrendous. Every time we called for anything they got things completely wrong or didn’t do anything at all. It was like we were speaking a different language when we weren’t. E.g. we told them not to get our luggage from our room and we had it taken care of and when we came up to the room all our things were out of the room that we needed to change and reorganize. Very frustrating & strange because they acted like they understood us when we were on the phone.
Jose (8/5): Very good - Great location, service, room BUT Slow service at the bar, so much that Inleft without ordering my cappucino in the morning
Marc (8/5): - The hotel was a convenient place to stay for our trip exploring Miami. We enjoyed walking into Brickell as well as having a slightly more picturesque and calmer place to return to. The hotel is very nice, but is showing it's age. One of the faucets on our bathtub didn't work, rendering the tub unusable, and the bathroom had a flickering light. One high note was the lovely and kind valets who remembered us and our kids each time we came back!
Domain123 (10/5): As good as it gets in Miami - So sad that the Miami Mandarin is closing soon for renovations. This recent trip was our favorite by far. The staff are going even more out of their way to make guests feel special. I think it is who they are, but even extra to honor the transition that is coming up. Gerald at the bar is a standout, also the incredibly delightful lady who brought us breakfast room service on Sunday morning. We stay at a lot of 5 star hotels and the training and consistent focus on the customer experience here at the Mandarin Miami is as good as it gets. We might even be able to sneak in one more trip before she closes, however even if we can't we'll eagerly anticipate her return.
markbowden99 (10/5): Special occasion and wonderful service - Was only in Miami for one night and wanted something special. The room was lovely with a great view and balcony. We ate dinner on the terrace at La Mar which had amazing food and very warm and attentive service. Would love to come and stay longer...
Eisa (6/5): Pleasant -
Guilherme (3/5): Tired, overpriced, and closing soon. - The hotel is being torn down in a couple of months apparently and the facilities are in bad shape. As an example: the fitness center was closed for a sales center for the new building and is now basically 4 hotel rooms with random equipment. Some staff are great but you definitely get the sense that many of them have already checked out. Definitely not a premium, 5 star experience. Tons of better options in Miami.
Verified traveler (10/5): Great Miami hotel option! - We had a great stay. It was my birthday and they made me feel so special all weekend. So sad they are closing.
Maziar (8/5): - Property is tired and being demolished shortly. Management dealt with a room service issue very well.
186guilhermea (4/5): Subpar stay at the Mandarin Oriental Miami - The hotel is very dated, worn, and the level of service was lukewarm at best. No proper fitness center. Some staff didn’t have a basic command of the English language. Not the facilities and service one expects from a 5 star hotel. I would tell others to avoid this place but it’s apparently getting torn down in a couple of months so that will be easy.
Cem (9/5): Superb -
Armen (9/5): Superb - Amazing views from a balcony La Mare Restaurant was extremely excellent No coffee machine in my suit
Tyler (8/5): Very good -
Eric (8/5): Not a cheap stay but a nice stay - The room was a good size, the bathroom had a soaking tub and a separate shower. Our room had a beautiful water view. The staff was very friendly and the valet provided a great sandwich shop recommendation. The mo lounge is on the ground floor lobby; I was expecting either a rooftop pool or bar like many other Miami hotels.
Danielle (10/5): - Management and staff were impeccable on meeting my needs during my stay.
Ashley (6/5): - Outdated and rooms w balcony don’t all have actual balconies - some of them are slivers of balconies. Other than that it was a fine experience.
Malcolm (8/5): - Mandarin is a good hotel. Nothing as grand the KL Manderin
Pui Yan Ivy (10/5): - Very nice and professional staff
Charles (10/5): Exceptional -
Gladys (10/5): - Amazing time at this location, so much to go and experience you don’t event need to leave the hotel. Best views in Miami. Also, highly recommend the spa Dio who is part of the spa went above and beyond!
Cansu (10/5): Exceptional -
Teddy (4/5): - The staff were not really kind especially, the manager I talked to regarding the security issue we had. Only a door man who helped us get the Uber was impressive among other staff. We moved to the Intercontinental hotel the next day and I cannot help but compare its service to yours. I dont think I will visit the Mandarine again.
Gonzalo (10/5): - Even though the hot
Joseph (8/5): - Excellent location and amenities. Just that the water pressure in the shower varied and the guest next to our room was super loud. Called the front desk. They said they would have security look into it…never happened.
Rayane (7/5): Good -
Kee Young (10/5): - Beautiful view
Shahaf (10/5): wonderful -
DebraFrances (10/5): A Wonderful Hotel in Miami - The rooms were very spacious, clean, and beautifully designed. in addition, I had a beautiful view. The food at the conference I attended was wonderful. I also loved having the coffee station with free coffee in the morning. The pool was beautiful with a view of the water and there was a convenient walking path out the front door to take you around the entire peninsula.
NHPetty (6/5): Call ahead to check if private events and rethink choice of hotel. - Very disappointing start to our stay at one of my favorite chains. We arrived late morning to maximize time by the pool overlooking the bay. When checking in we noticed a small sign informing us the one and only pool was closed for a private event beginning at 1 pm and remaining closed the rest of the day. What?? It’s really the only reason we choose the hotel. The staff were surprisingly unconcerned and the concierge merely shrugged. After sharing my displeasure we were offered an alternative in a dark hotel pool at another property in the city with no sun and no view. Really shocked by what happened here. Not indicative of mandarin reputation at all.
brooklynilene (8/5): Long in the tooth - It's clear there is a lot of deferred maintenance because of the plan to demolish the building. While the lobby is still impressive and well kept up, and the staff is very helpful, the physical plant is disappointing. The "fitness center" is very sad. A few old hotel rooms with marked-up walls and worn rugs? Not what one would expect at the Mandarin Oriental with its price point. The conference spaces are fine - but also a bit outdated with dim lighting. The ballroom terrace isn't very nice. I had a good stay and if this were not a premium brand, it would all be fine. I just expect more from MO.
Noam (10/5): Exceptional -
Ali (10/5): - Good hotel in great location in downtown miami . Top notch service
Companion49436559679 (2/5): Avoid - This hotel is in desperate need of renovation - which is evidently the plan (and which we unfortunately learned too late). It is super dated and not in line with the Mandarin Oriental brand at all. The deluxe veranda room we had was like a 3 star hotel room at its best and felt unfresh with visible stains on the mattress. The pool service was terrible, slow and unprofessional, the tables were not cleaned and the seats dirty. No way this is a 5-star facility. This hotel should be heavily discounted before it closes.
Mariusz (8/5): Very good - Service quality Nothing
Csaba (6/5): Pleasant -
JDTYBURSKI (10/5): Perfect place in Miami - Awesome experience overall at this high end luxury property with a perfect location The service food view location and overall experience was top notch I would Highly recommend it It’s a minute from Brickell Ave and close to the beach too Awesome
Claudia (8/5): Very good -
Hakan (8/5): Very good -
Paul (8/5): Very good -
Olabode (10/5): Exceptional -
Mark (8/5): Very good -
Mazhar (8/5): - Excellent
Simon (10/5): - Best hotel in Miami without a doubt. Amazing service and attention to detail.
Mazhar (8/5): - It’s the best! The rooms the staff the food exceptional. Would come again for sure. They treat you like royalty.
Teresa (8/5): Beautiful location and facilities. - Beautiful location and facilities. The restaurant is very busy and very noisy. Difficult to get a reservation.
Jure (10/5): Exceptional - One of the premier hotels in Miami. Amazing views of Brickell and is perfectly situated in the Brickell Key. Love the pool and all the ametities of the hotel. Nothing
Jonathan (10/5): - Love the location. Very nice place.
Joe (8/5): - Not a great value for your money. The hotel is older. Good location and great views.
Rasha (10/5): - Beautiful location and fun atmosphere
Nikolaos (9/5): Great location - Breathtaking view Convinient location FnB quality
Mamadou (10/5): - Friendly people, nice food
David (10/5): - Brilliant hotel
Adrian (10/5): - I spent a great night at the hotel. Everything was good, except for the valet parking overnight which was $57 and very overprice in my opinion. The rest was just fantastic, the views, the staff and the food.
David (10/5): So long old friend - Peerless, wonderful old friend of a hotel, so sad it’s going but excited for what comes next . 24 years of happy memories !
Gaya (8/5): Very good - Great location and very comfortable room, but the overall experience didn’t meet the standards of other 5 star properties I stayed in. No coffee machine in the room. Door staff not helpful with luggage during departure. Overall service was not as expected.
Diego (10/5): - Perfect
Jessica (10/5): - the staff and service was amazing, attentive, polite, and helpful room was very clean, and very pretty views
Susan (10/5): Incredible Property - Amazing property. The entire staff was friendly, kind, accommodating, and utterly incredible.
Karan (10/5): Exceptional -
Alina (10/5): Exceptional -
natalia (10/5): - Everything. Best hotel in miami. I will return again
Mustafa (10/5): Exceptional -
Daranee (10/5): - Great location. Amazing views.
Jenna (8/5): Great hotel. Amazing food - Beautiful view. Great rooms The person across from us was up all night playing loud rap music. Hard to sleep
Stanislav (2/5): - 25 years old worst mandarin oriental I have ever seen
Luis (10/5): - Great location and service
Ali (10/5): - Nothing to add. All good
Farah (8/5): - Wasn’t easy to check out
Sulei (9/5): Superb - Location
Guilherme (5/5): Passable -
Kelvin (9/5): Superb -
Stephen John (6/5): Mandarin housekeeping needs to be upgraded - Generally we like the Manadrin, albeit was not at the high standard of the Hong Kong Mandarin. Speaking frankly the whole hotel needs a renovation as it is looking very dated now. Also, the room amenities were very below par, with simple items like kettles, coffee machines, tooth brushes, slippers, water missing in the room. The above said, the majority of staff were very welcoming.
Michel (9/5): Superb -
Damien (9/5): Superb -
Wendy (8/5): Very good -