ibis Paris Alésia Montparnasse 14ème
Location: 49 Rue Des Plantes, Paris, Paris, 75014, Paris, FR
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Terrace Views and Convenient Amenities
Enjoy stunning views from the terrace at ibis Paris Alésia Montparnasse 14ème and take advantage of complimentary Wi-Fi and a shared TV lounge.
Delicious Dining Options
Savor a meal at the hotel's restaurant or grab a quick bite at the snack bar/deli. Unwind with a drink at the bar/lounge after a long day of exploring the city.
Prime Location and Modern Comforts
Located in the 14th Arrondissement, this hotel offers easy access to popular landmarks like Paris Expo and Paris Catacombs. With 264 air-conditioned rooms, LCD TVs, and daily housekeeping, make this your home away from home.
Ready to experience the charm of Paris? Book your stay at ibis Paris Alésia Montparnasse 14ème today.
Important Information
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The photos in this description reflect the brand standard and are provided for illustrative purposes only.
- Cashless payment methods are available for all transactions.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Meeting rooms
- No single-use plastic straws
- No single-use plastic stirrers
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Elevator
- Breakfast available (surcharge)
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Meeting rooms
- Smoke-free property
- Tours/ticket assistance
- Wheelchair accessible parking
- Snack bar/deli
- Self parking (surcharge)
- Computer station
- Banquet hall
- Eco-friendly toiletries
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Stair-free path to entrance
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
Rooms Available
-
Standard Room, 2 Twin Beds
2 Twin Beds
151 sq feet
Internet - Free WiFi
Entertainment - 26-inch LCD TV with cable channels
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Desk, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and climate-controlled heating
Accessibility - Raised toilet seat
Eco-friendly - Eco-friendly toiletries
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
-
Standard Double Room, Multiple Beds
1 Double Bed and 1 Twin Bed
151 sq feet
Internet - Free WiFi
Entertainment - 26-inch LCD TV with cable channels
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Desk, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and climate-controlled heating
Accessibility - Raised toilet seat
Eco-friendly - Eco-friendly toiletries
Non-Smoking
Max Occupancy: 3 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
-
Standard Double Room, 1 Double Bed
1 Double Bed
151 sq feet
Internet - Free WiFi
Entertainment - 26-inch LCD TV with cable channels
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Desk, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and climate-controlled heating
Accessibility - Raised toilet seat
Eco-friendly - Eco-friendly toiletries
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
Guest Reviews
- Guilherme (4/5): - .
- Jan Schack (6/5): Når du bare skal overnatte... - Forholdsvis rolig beliggenhed i 14. arr. tæt på metro. Mangler lydisolering mellem værelser og etager. Værelset er lille, men praktisk og rent og badeværelset er udstyret med et upraktisk badekar. Parkeringskælder er et plus.
- Bianca Maria (8/5): Riklig god frukost - Rent och trevlig personal. Lite opersonligt och stilen mer tysk än fransk. Hyfsat nära till metron. Frukosten innehållsrik och riklig. Goda madeleinekakor och färsk frukt.
- YARA (6/5): - Gostei da cidade
- patricia (4/5): - very average, wont go back
- Belouin (10/5): Très bon séjour - Très bon séjour d'une nuit dans ce hotel.
- Catherine (8/5): - J'ai trouvé la procédure du "check in" bien longue.
Dans l'ensemble la chambre était propre sauf si on regardait la moquette parsemée de nombreuses taches sombres. Crainte de marcher pied nus. Pourquoi ne pas mettre des revêtements lino de bonne qualité qu'un simple coup de serpière rend à nouveau éclatant.
Coup de chapeau su serveur du bsr qui m'a servi un petit encas en fin d'après-midi.
- Jean Luc (4/5): Chambre visuellement très bien mais à fuir !!!! - Clim en panne et après intervention d'un technicien, fonctionnait difficilement et tellement bruyante que nous l'avons coupé. Baignoire inutilisable car pas de bonde d'origine, donc impossible à fermer. Douchette avec pommeau pas d'origine donc impossible à accrocher à la tige murale car plus grosse que le crochet. Boutons du WC si dures qu'ils défoncaient les doigts.
- Marco (10/5): Ottimo - Esperienza positiva con personale preparato e professionale. Pulizia perfetta delle camere e degli spazi comuni. Ottima posizione e ben collegato.
- Peter (6/5): - C'était mon premier séjour dans un Ibis. Apparemment, il y en a plusieurs catégories. C'est un Ibis rouge, avec salle d'eau dans la chambre. Ils ont eu la bonne de créer un sas entre la porte de la chambre et la porte donnant sur le couloir. Donc, on n'entend pas les crétins qui braillent comme si le couloir était les vestiaires d'un stade communal. Mais isolation insuffisante entre les étages. Dès le réveil des voisins au-dessus, plus moyen de dormir.
Il n'empêche que le secteur est bien fourni en petits restaurants sympas.
- Marie-Pier (6/5): - The hotel was in a good neighbourhood because a lot of supermarket, restaurant and café were close. The metro/subway was only seven minutes away too which made it easy to come and go everywhere we wanted.
The room was ok. For an average Canadian/American person it is really small but it is how it is in a small hotel in Europe. The bathroom was very small too but overall OK. There was a lot of damages like the toilet paper holder was broken, you can see the walls and everything was not done properly but since we didnt stay in the room most of the day during our trip it didn't really bother us. The negative thing I have to say is the bathroom smelled like sewer most of the time and since the room is very small, it was smelly all around. We didn't have a mini fridge which was a bummer for our food that needed to be cold.
Didn't really interact with the staff except for the Check-In and Check- Out.
Overall, if you don't have standard, this is good. If you want a spacious room and plan to be in the room more often or if you have more than 2 people, this is not for you.
We will not return to this hotel,
- Myriam (10/5): - Very convenient location, friendly and helpful staff, will book again!
- Fabienne (8/5): - Bon accueil, il y a juste le problème dela climatisation en panne.
En contrepartie.l hotel nous a offert les 2 petits dejeuners,un geste commercial que nous avons apprécié
- PASCAL (4/5): - Plus jamais. IBIS à eu un problème récurrent avec la climatisation et ne prévient pas ces clients, sinon on aurait changé d'hôtel. On a changé de chambre...chaleur étouffante et le lendemain on devait prendre une douche mais le loquet était grippé ,donc pad de douche
- EDUARDO (6/5): Bom - Recepção não se esforçou para dialogar. Fomos avisados no check in que não teríamos ar condicionado durante nossa estada. Excelente localização
- Didier (4/5): Quand le client n’est qu’une marchandise - Climatisation en panne alors qu’il y avait de fortes chaleurs. Obligé de dormir avec la fenêtre ouverte avec beaucoup de bruit à l’extérieur. Aucun geste commercial, même pas de bouteilles d’eau offerte. Climatisation en panne pour au moins une semaine.
- Elisa (2/5): - A/c did not work, no hot water in shower. Staff did not help.
- Rachelle (4/5): - The aircon was broken & it was super hot.
The rooms were tiny.
There were very limited amenities.
The window could not open properly.
There was no fridge.
The beds were hard.
The pillows were flat.
- Djamila (8/5): - Le séjour dans son ensemble était bien mais malheureusement la clim était en passé et les températures sur Paris étaient très élevées
- Stefano (8/5): - Camera abbastanza basiche. Aria condizionata sempre accesa ma poco efficace.
- Sarita (6/5): A budget hotel is a budget hotel - Plus:
- Good breakfast
- Good bed
Minus:
- Room not very clean, especially the bathroom floor was diagustingly sticky
- Airconditioning was not working in the room, and as it was very tiny, it got super hot when it was +35C outside
- A bit remote location
- No fridge in the room
- Sylviane (8/5): - .
- Luis Felipe (8/5): - Proximo a estação de metrô, com boas opções de refeição e supermercados. Funcionários educados. Tivemos uma ótima estadia.
- Jean-Marc (8/5): Bon séjour - Séjour correct . Bon accueil .
- Francisco (8/5): - Bien
- Maria Lilian (8/5): - Bom custo benefício
- Chantal (8/5): - Nous sommes arrivés le mercredi jusqu’au samedi matin on était que tous les deux pour le samedi soir j’avais mon petit-fils de trois ans à dormir avec nous dans la chambre. J’ai demandé dès le jeudi un petit lit pour le samedi. On m’a dit oui , le samedi matin ayant un doute j’ai redemandé. Vous m’avez bien prévu un petit lit pour ce soir on m’a dit oui , on est rentrés samedi soir heureusement à 20h et pas plus tard Pas de petit lit dans notre chambre, je descends à l’accueil ,«désolé ça a bien été noté ils ont oublié, et nous n’avons plus de petit lit.
pour nous excuser nous vous offrirons le petit déjeuner de demain matin. OK très gentil le petit déjeuner mais nous avons dû dormir à trois dans le lit , et avec notre petit-fils, qui n’est pas habitué de dormir encore dans un grand lit, donc à cause de ça, j’ai mis que c’était bien et non excellent
- ALAIN (10/5): Bon séjour - seul bémol un peu loin du métro sinon très bon accueil ,hôtel calme ,petit déjeuner copieux
- patrick (10/5): - super rapport qualité prix avec parking possible, pas très grand mais suffisant pour une voiture. personnel très jeune et dynamique. chambres calme malgré la proximité des grands axes.
- frederic (8/5): - Avons passé une nuit à l’hôtel, très agréable
Bien situé
Excellent petit déjeuner
- floriane (8/5): Bon rapport qualité/prix. - Le personnel est charmant,la chambre propre.
Le chauffage était trop intense.J'ai essayé de diminuer puis de l'arrêter mais je n'y suis pas parvenue.
- Xavier (10/5): Excellent ! - Excellent séjour dans ce Riad. Personnel adorable tous aussi gentil et accueillant les uns que les autres à l’image de Abdel. Très propre, très calme et très joli, cet établissement est superbe. Marielle et Xavier
- cyril (8/5): - Hôtel agréable et calme
- Verified traveler (8/5): - Overall it was very good comfy room, Bathroom was bit not to my standard in my perspective in terms of cleanness and washing products.
- Isabelle (8/5): Visite paris - Convenable,le problème trop chauffer insoutenable.
Le personnel très gentil
- EIRL Lee (10/5): Excellent pour un court séjour à Paris - Excellent hôtel, calme, bien placé à quelques mètre d’un arrêt de bus et un peu plus pour les métros et trams, tout Paris est rapidement accessible.
Personnel rapide, professionnel et très agréable.
- Josefina (6/5): - Incomplete amenities
- Josefina (6/5): - Not enough amenities in the bathroom, no face towel, no hand towel. Our room door is hard to unlock. Reception service could be improved, I have to pay city tax per day instead of collecting all at once.
- Aaron (10/5): - everything was verry organized, and people were very helpfull... breakfast every day was a treat
- jay (4/5): - Room is average and is small for a couple
- JACOB (8/5): good hotel - the hotel is good, near metro 4 and 13.the breakfast was good.
- CESAR AUGUSTO (10/5): - Hotel um pouco longe do centro , mas com metrô uns 5-10 min de caminhada . Lugar agradável sem muvuca . Hotel bom .Padrao Íbis nos apts. mãe este tinha um ótimo café da manhã uma boa área com bar e cadeiras para relaxar . Também um pequeno pátio . Muito bom . Recomendo
- Nick (6/5): Small room but nice hotle - Hotel reception was good and welcoming. Room was very small for 3 people to stay in. Difficult to walk past the 3rd (additional) bed to get to bathroom.
Bathroom had no shower gel in the dispenser and hand soap almost empty too.
- Frédéric (10/5): Très bon hôtel - Super séjour d’une nuit. On avait réservé 4 chambres doubles parfaites. Seul petit bémol la température… bloqué à 25 degrés donc obligé d’ouvrir les fenêtres. Sinon rien à dire parfait
- Michel (10/5): Excellent - Nous avons apprécié l'accueil dès l'arrivée. Personnel agréable à l'écoute
- Bruno (10/5): - Bien
- Verified traveler (4/5): Uno de los peores Ibis - Te venden media pensión pero no te pueden atender ni darte de comer. El personal muy bien pero el servicio pésimo
- PATRICK (8/5): - bonne adresse
- LUC (8/5): Accueil correct. Service correct. Chambre propre. - Accueil correct, service correct, chambre propre. Reveil demandé pour 7h, effectué par erreur à 6h19 et à 7h. Petit déjeuner copieux et complet. Personnel soucieux de renseigner les clients.
- Farid (10/5): - Très bonne accueil.
Chambre propre.
Variété large dans le choix du buffet du petit dejeuner.
- Nicolas (10/5): - I got sick and had to stay in my room 5 hours after the check-out time.
The stafff was extremely polite.
- Marion (4/5): - Hôtel très bruyant, on a l’impression que des gens bougent les meubles…
- Katherine (6/5): - Comfortable beds
Good breakfast
Parking
Some good staff
- Rose Marie (8/5): -
Hébergement correct
- Benjamin (4/5): - Stuffy room.
- Brigitte (10/5): - Habituée de l'hôtel je n'ai rien à redire à la satisfaction habituelle.
Par contre , votre site Hotel.com de réservation ne me me convient pas, je n'ai pas reçu ma facture comme me l'a indiqué l'hôtel.
Je préfère m'en tenir à une réservation directe auprès de l'hôtel, plus efficace Très mécontente
- Peter (10/5): - It is a good location for getting around Paris being close
to Alesia Metro station. Alesia also has excellent places
to eat.
Breakfast was excellent and the staff were friendly and
competent.
- Flore (8/5): Correct - Hôtel propre
Petit déjeuné très copieux et de qualité.
Lit pas fait correctement mais propre.
- Victor (10/5): - Muy agradabke
- ANDREA (2/5): - Restaurant close, English limited,
- Nathalie (8/5): - Hôtel calme et reposant. La chambre est un peu exigu !!
Quartier également sympathique
- Martine (6/5): Très décevant - Décevant dans l'ensemble, buffet de petit-déjeuner très mal disposé, queue tres longue pour rentrer dans la salle, tres mauvaise organisation. J'ai demandé le vendredi si on pouvait prendre le repas du soir à l'hôtel, la reponse a été "oui". Hors, cest réservé au groupe, c'est désagréable quand on le découvre à 20h30 et qu'il pleut. Côté écoresponsabilité, il est précisé que si on souhaite le changement de serviettes, il faut les placer dans la douche. Je les ai accrochée au porte-manteau, elles ont été changées systématiquement.
- JACQUES (8/5): entretien - Bon hotel mais gagnerait a ce que qu'un entretien des equipements (serrures de le porte de la salle d'eau ,ecoulement des eaux de la douche ) soit fait et que les mauvaises odeurs dans le couloir de l'etage 4 au niveau des chambres 401,403 ....etc disparaissent
- Verified traveler (8/5): - Family room was very noisy on the first night as it was next to the lift. Staff was very helpful and moved us to another available room but not a family room because they were fully booked. Our toddler had to sleep in a travel cot which was quite small to what she is used to but we had 2 good night sleep (compared to the first sleepless night)!
Room very clean but quite small overall.
Staff very helpful.
- Juan (10/5): - Muy bueno
- Verified traveler (8/5): - Sejour très agreable. Hotel tres propre. Petit déjeuner de tres bon rappoet qualité prix.
Un peu chaud dans la chambre.
- Julio (10/5): JULIO - NOTRE SEJOUR C'EST TRES BIEN DEROULE
- Emmanuel (8/5): - L’hôtel est conforme aux standards habituels de Ibis « rouge » = pas de surprise
Le personnel est charmant et disponible
La chambre que nous avions était très très petite et le mobilier en état très moyen ( il manquait 1 table de chevet ! )
L’état des moquettes ( parties communes et chambre ) est « limite » et mériterait un remplacement
- OLIVIER (6/5): - Hotel tranquille
Dommage que le soir de mon passage pas de TELE qui fonctionnait dans les chambres :(
- DOMINQIUE (6/5): - Chambre double beaucoup trop petite. Difficile ouvrir les valises.
- Lauryn (8/5): - Douche à rénover rapidement
- Saad (4/5): - Pas de WIFI, donc pas de possibilité de travailler depuis l'hotel. Odeur désagréable venant des toilettes le soir.
- FREDERIC (8/5): Correct - cadre agréable, mais wifi non fonctionnel, attente dédomagement car business impossible sans wifi
- Angela (8/5): - Mir hat insbesondere der Stadtteil sehr gefallen. Ruhig, schöne kleine Geschäfte, Cafés, Restos.
Während des gesamten Aufenthaltes war das wlan im Hotel auf den Zimmern defekt. Das war sehr störend.
- BRUNO (10/5): Parfait - Hotel bien placé à deux pas de la station Alesia.
Accueil courtois, poli et professionnel.
Chambre propre, un peu petite maus c'est Paris
Salle de bain tres propre.
Pratique les consignes à bagages au sous sol pour 3 euros.
Petit dejeuner agréable à volonté dans une grande salle lumineuse avec là encore un personnel fort gentil
- Richard (8/5): - Mooi rustig hotel. Uitstekende airco
- Chakira (8/5): Pause voyage - Super Sejour mais qui est passé super vite
- Susan (10/5): - I liked the breakfast program (good food), location, and the cleanliness of the small room. On the negative side, an open window allowed rain in the day before so I had a soaked carpet covered by a baby cot. It was not good.
- dan (10/5): - Muy bien ubicada si no te importa estar en el centro personal de recepcion super amables
- Daniel (4/5): - The staff was very friendly. The area a round was good. You had lots of food and stores in a walking distance. The hotel itself was not recommended. The room was super tiny with stinky sheets.
- Shirley (6/5): Clean, friendly, not bad, not great - It was difficult to find staff that was proficient with English, but that's a minor complaint since I didn't learn French before I went there. The room was very basic. No coffee/tea access, no climate control that worked. It was difficult to sleep because the room was hot and no fan was available. Breakfast was mediocre. We ate dinner there one night and the menu was very limited; items on the hotel channel were not on the actual menu. A TV frozen dinner would have been better. They did have a very nice terrace with comfortable seating and the front desk staff were very nice.
- violaine (10/5): - Belle chambre propre avec 1 grande salle de bain avec douche italienne
- Verified traveler (6/5): - Very clean, missing the possibility to have some fresh air in the rooms, dining room and other areas.
- TAUPIN (6/5): Personnel travailleur mais en sous effectifs - Il est grand temps que les propriétaires de cet hôtel renforcent les effectifs. Le personnel fait ce qu'il peut mais ne peut pas faire de miracle et il est intolérable de faire attendre jusqu'à 10 personnes juste pour le check in car le réceptionniste est seul à assumer l'heure de pointe.
- Laura (6/5): Okay stay but will not return to this hotel again. - This hotel was pretty bare bones. On the Saturday we got there, a party was heard down the hall. I checked it out and was amazed that they were able to get 6 people in one room...read into this comment that the rooms are small. Check in staff was friendly, location was good, easy access to the subway and bus lines which were necessary because of a subway strike. COVID testing nearby.
- Conor (6/5): Average stay - Very friendly and helpful staff. Room itself was average, chipped paint on walls, socket not working, bedside light not working, no handtowel provided. Would recommend for location and cost if you are only planning to sleep there.
- Verified traveler (8/5): Ok hotel near Alesia metro station - The room was clean and quiet, I slept very well. The breakfast was not as good as I expected. The location near the Alesia station was good and the area was ok.
- Brice (10/5): - We live in Paris very close to this hotel. We stayed here for a week since we had an emergency in our apartment. It was such a nice stay during a stressful time. The staff was so accommodating to us, our dog, and our needs. The bed, shower, and breakfast are great too!
- Edgar (10/5): - Great area, it has everything you need around the area.
- Verified traveler (4/5): Don’t stay here - The bed was horrible, room was so small and felt like a dungeon. It was so dark and the window did not open properly. The air conditioning also did not work and the desk attendant said they would send up a technician and no one ever came.
- Verified traveler (8/5): Was good - I called to make an enquiry and the person I spoke to on the other end of the phone was rude.. aside that, the hotel is nice, clean and comfort
- Gill (10/5): A base with Ibis - The hotel was a convenient location for where we wanted to be, the staff were very friendly and the room was beautifully clean.
- Verified traveler (10/5): Great hotel for a good price! - The hotel is a few minutes away from the station which will take you to all the sights around paris easily. There are plenty of restaurants and supermarkets nearby. The hotel looks fairly new, the staff speak English. The room is a little bit on the small side but very clean and comfortable for the price you pay.
- Elizabeth (4/5): Okay, not mind-blowing - There was a heatwave that hit Paris just as I got there and the hotel's AC did not work on the 5th floor, where my room was. I couldn't open the window enough to let any slightly cooler air in at night, either, and sleeping was impossible, even though I was given an oscillating fan by the front desk. The breakfast was tasty, but the number of tour groups and the resulting breakfast rush meant the staff was constantly running back and forth trying to keep up with the demand for coffee cups and silverware. The neighborhood isn't altogether charming, but Rue DaGuerre is pretty and quaint.
- Verified traveler (2/5): - Our room was so hot and they had no other rooms available. And wouldn’t give us any credit.
- Dhiraj (8/5): Comfortable stay - twice - We had stayed at this property in 2015 and again now. The locality is good and near to metro as well as by Uber to key attractions.
- WilliamOram (8/5): - Liked the quiet in our room, and liked the breakfast very much.
The room was a bit too small.
- Verified traveler (10/5): - I higly recomend this area in France. Very residental but close to plenty of food and shops and the metro line 4. Also a walk away to other metro line but the 4 is much closer and will get yoi vitrually any where you want to go in Paris. It is a little further away from the center so dont assume every shop speaks english, a little french goes a long way. Say Bonjour and the staff will be a lot nicer. The room was nice but small and thats ok because if your like us you will be out most of the day anyway. House keeping everyday and i recommend the breakfest. It was a small selection but very well done food. Overall would stay again, what sold me was the area. Far engough away from the bustle of Paris but close enough to be in central paris in 10 to 15 mins tops.
- Verified traveler (10/5): - Really nice hotel. Relatively close to everything. I would definitely stay again, but maybe at an Ibis closer to the Eiffel Tower.
- Michael J (2/5): - Got to hotel and they only had 2 rooms left instead of the four confirmed rooms.
2 pairs had to go and stay in another hotel for 1 night and then the rooms we were left with should have been twin rooms but one was a double. Not good on a lads trip!
It took them over an hour and half to sort this, with no proper explanation of how they had overbooked. At least another two couples were told the same when they turned up.
Photos