Hôtel Pont Royal
Location: 7 Rue Montalembert, Paris, Paris, 75007, Paris, FR
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Experience the elegance and comfort of Hôtel Pont Royal, perfectly situated in the heart of Paris.
Recreation and Relaxation
Unwind in our state-of-the-art fitness center or take advantage of our full concierge services. Indulge in complimentary Wi-Fi throughout your stay and enjoy convenient amenities like a hair salon and gift shop right on-site.
Culinary Delights
Savor exquisite meals at our restaurant or take advantage of our 24-hour room service. Start your day with a delicious buffet breakfast available daily or relax with a drink at our bar/lounge.
Business and Comfort
With a fully-equipped business center and two meeting rooms, we cater to both leisure and business travelers. Rest easy in one of our 75 air-conditioned rooms featuring premium bedding, minibars, and flat-screen TVs.
Book your stay at Hôtel Pont Royal today and immerse yourself in the charm of Paris!
Important Information
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- A car is not required for transportation to and from this property.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities
- Health or beauty spa nearby
- Proposal/romance packages available
- Lot hours - 24 hours
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Elevator
- Fitness facilities
- Gift shops or newsstand
- Bicycle rentals nearby
- Breakfast available (surcharge)
- Library
- Safe-deposit box at front desk
- Porter/bellhop
- Limo or town car service available
- Smoke-free property
- Tours/ticket assistance
- Snack bar/deli
- Proposal/romance packages available
- Banquet hall
- Lot hours - 24 hours
- Health or beauty spa nearby
- Visual alarms in hallways
- Food and water bowls
- Well-lit path to entrance
- Stair-free path to entrance
Rooms Available
-
Deluxe room Eiffel view
1 King Bed OR 2 Twin Beds
215-sq-foot soundproofed room, balcony with city views
Layout - Separate office
Entertainment - Flat-screen TV with cable channels
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Pillowtop mattress
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Guidebooks or recommendations
- Laptop-friendly workspace
- Desk chair
- Office
- Travel crib
-
Superior Room
1 King Bed
194 sq feet
Layout - Separate office
Entertainment - Flat-screen TV with cable channels
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Pillowtop mattress
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Guidebooks or recommendations
- Laptop-friendly workspace
- Desk chair
- Office
-
Junior Suite Eiffel view
1 King Bed and 1 Double Sofa Bed
323-sq-foot soundproofed room, balcony with city views
Layout - Bedroom, living room, and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Iron/ironing board, laptop-compatible safe, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No rollaway/extra beds available
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Pillowtop mattress
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Soap
- Guidebooks or recommendations
- Laptop-friendly workspace
- Desk chair
- Office
- Travel crib
-
Deluxe Room
1 King Bed OR 2 Twin Beds
215 sq feet
Layout - Separate office
Entertainment - Flat-screen TV with cable channels
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Pillowtop mattress
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Guidebooks or recommendations
- Laptop-friendly workspace
- Desk chair
- Office
- Travel crib
-
Suite Junior Signature
1 King Bed and 1 Double Sofa Bed
323 sq feet
Layout - Bedroom, living room, and office
Entertainment - Flat-screen TV with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 3 (3 Adults)
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Pillowtop mattress
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Guidebooks or recommendations
- Laptop-friendly workspace
- Desk chair
- Office
-
Deluxe Triple Room
1 King Bed and 1 Twin Bed OR 3 Twin Beds
258 sq feet
Layout - Separate office
Entertainment - Flat-screen TV with cable channels
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No rollaway/extra beds available
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 3 (3 Adults)
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Pillowtop mattress
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Guidebooks or recommendations
- Laptop-friendly workspace
- Desk chair
- Office
- Travel crib
-
2-bedrooms Panoramic Terrace Suite
2 King Beds and 1 Double Sofa Bed
646-sq-foot soundproofed room, located on the top floor, deck/patio with city views
Layout - 2 bedrooms, living room, and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Iron/ironing board, laptop-compatible safe, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No rollaway/extra beds available
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Rainfall showerhead
- Private bathroom (not in room)
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Soap
- Guidebooks or recommendations
- Laptop-friendly workspace
- Deck or patio
- Location - top floor
- Desk chair
- Office
- Travel crib
-
Junior Suite
1 King Bed and 1 Double Sofa Bed
323 sq feet
Layout - Bedroom, living room, and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Iron/ironing board, double sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No rollaway/extra beds available
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Pillowtop mattress
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Soap
- Guidebooks or recommendations
- Laptop-friendly workspace
- Desk chair
- Office
- Travel crib
-
1-bedroom Panoramic Terrace Suite
1 King Bed and 1 Double Sofa Bed
431-sq-foot soundproofed room, located on the top floor, deck/patio with city views
Layout - Bedroom, living room, and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Iron/ironing board, laptop-compatible safe, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No rollaway/extra beds available
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Pillowtop mattress
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Soap
- Guidebooks or recommendations
- Laptop-friendly workspace
- Deck or patio
- Location - top floor
- Desk chair
- Office
- Travel crib
-
Deluxe Room, Balcony, City View
1 King Bed OR 2 Twin Beds
215-sq-foot soundproofed room, balcony with city views
Layout - Separate office
Entertainment - Flat-screen TV with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Pillowtop mattress
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Guidebooks or recommendations
- Laptop-friendly workspace
- Desk chair
- Office
Guest Reviews
- valerievW1251UQ (10/5): Staff went above and beyond - We had an absolutely wonderful stay at Hotel Pont Royal. Traveling with my two children (ages 9 and 15), safety and convenience were top priorities for me, and this hotel exceeded all expectations. The location is fantastic—within easy walking distance to many of Paris’s most iconic landmarks, which made exploring the city effortless and enjoyable for our family. The hotel itself is beautiful and impeccably maintained, with a classic Parisian charm that made our stay feel extra special. What truly stood out, however, was the exceptional staff. Every team member we encountered was warm, attentive, and incredibly accommodating. They consistently went above and beyond to ensure we were comfortable and had everything we needed. One of the most memorable touches was the daily handwritten notes accompanied by a special treat—it was such a thoughtful and personal gesture that made us feel genuinely welcomed and cared for. I would highly recommend this hotel to families or anyone looking for a safe, elegant, and centrally located place to stay in Paris. We would absolutely return!
- wondertine75 (10/5): Love to stay at Pont Royal! - Such a cosy, lovely place. Perfect location. Rooms are spacy, quite, clean and comfortable. Staff is so friendly and helpful. Good breakfast, nice bar with live Jazz in the evening. The little balcony with a view at Tour Eiffel was a highlight. We will be back for sure. Merci beaucoup et a bientot!!
- seaski1999 (10/5): Loved it!! Would return! - We chose this hotel after a search for an area we thought we’d like on our first ever Paris visit. Had great reviews and is in a great spot. Arrived from the states at 11am and they gladly/safely held our bags until check in, while we walked Rue du Bac and St Germain. From front desk to housekeeping to bar (we did not use restaurant), every staff member was friendly and polite. Being our anniversary, we chose a superior room with Eiffel Tower view. Room was large by European standards, clean, comfortable, nice bathroom with tub, as well as a safe and espresso/tea maker. Easy walk to Orsay Museum, Louvre, Le Calife (dinner boat on Seine) and near Metro (we Ubered everywhere instead). Treats left in room for us and fresh water. First impressions are everything and they not only provided us with a great impression of their hotel but also a great memory of this beautiful city. Would book again for sure!
- LoveBK (8/5): Perfectly nice city stay - We stayed here for the week between Christmas and New Years. The rooms were large by Parisian standards. Our kids had a junior suite, which accommodated 3, but which weirdly separated the toilet from the sink with both rooms, the hygiene of which really bothered everyone. The hotel concierge was very helpful and booked us a wonderful NYE experience. The front desk was friendly and lovely. The location was good. The lack of jazz bar, when we booked because of the jazz bar, was disappointing, and the restaurant next door, which we felt sort of served as the hotel restaurant (atelier Joel Reblochon) was our worst dining experience over four separate trips to Paris. Overall, it was a nice hotel with very few amenities- not 5 star by any means, but perfectly nice.
- L3496EEmarisac (10/5): Great Hotel. So much better than an AirBnB - We would definitely stay here again. Came to Paris for a destination wedding and many of the guests stayed here. Location is a 10 in the heart of St Germaine. Bus and subway stop in front of the hotel. Orsay and Louvre down the street. Our room was so clean. The staff was so helpful and there is a little bar in the lobby that has free jazz several nights a week. Only thing I would do differently? We had a city street view on the third floor - it was lovely but next time I would splurge for a room view of the Eiffel!
- adamtM5736EQ (10/5): Luxury vibe in Paris. Get a room with Eiffel Tower views! - Stayed one night in January in a junior suite on the 7th floor. The staff at check in were friendly and welcoming. The room was fantastic, with balcony views of the Eiffel Tower and a bottle of champagne waiting for us on arrival. The historic jazz bar in the evening was great. Breakfast I thought was expensive for what you get. However I would absolutely recommend staying here for a luxurious stay in Paris.
- BackPackGuy007 (4/5): Our Fourth Stay- and last. - This was our fourth stat at HPR. Obviously we have had some great times here since we keep coming back. However, this was our last. What’s great: The staff is incredibly friendly. This has always been the case. The location pretty much can’t be beat. The HPR is located left bank in a great area that makes nearly all of Paris accessible. Finally there is a great Monoprix across the street. This makes getting a snack or drink really easy. What’s not great: The hotel is getting really run down. We were put into a lower room with broken tile, threadbare walls and furniture and honestly really needs an update. While the Monoprix across the street is great, the constant loading and unloading is awful. I don’t know why they put us in a lower room. Long story short, The overall experience is poor, especially compared to the price. So when my wife says it’s our last. That as they say is that.
- mmadraz0 (10/5): Great Experience Again! - This is my third stay at the Pont Royal and it never disappoints. I stayed this visit for 10 days. The staff at the hotel are outstanding, especially the concierge and front desk staff. The room was spotless and very comfortable. Every need I had was attended to. The location is great for walking to the Musee D’Orsay and the Louvre. The view from my room included the Eiffel Tower and Ferris Wheel. Had a great stay!
- yvettei2022 (10/5): Incredible service and staff! - Our stay at Hotel Pont Royal was nothing short of magical! My boyfriend and I came to Paris for our 30th birthdays—and it became an even more unforgettable celebration: our engagement! From the moment we arrived, the staff welcomed us with warm smiles, positivity, and genuine care. Even without our families, we felt celebrated and cared for—the staff truly made us feel like part of their family. They were incredibly attentive, helping with everything from ordering taxis to offering the best recommendations for exploring Paris. The bar and drinks were beyond amazing, and the location couldn’t be better—walking distance to everything we wanted to see and do. A special thank you to Terry, Lucie, Andre and Yeury Le for going above and beyond to make our stay so personal and unforgettable. Every detail, from their thoughtful service to their warm personalities, made our trip truly special. Hotel Pont Royal is the place to be.
- beachbum122269 (10/5): Hotel in a great location - My husband and I stayed here for 3 nights to celebrate our 30th anniversary. The staff is very friendly and helpful. We used the concierge service several times to book taxis. Our room was great with a little balcony overlooking the Rue du Bac and we could see the top of the Eiffel Tower. We stopped at the cozy and romantic bar a couple of times for a nightcap. On Monday night the jazz trio was so good! We got there late but heard they had a wonderful female vocalist perform earlier. What a perfect location in a great neighborhood! There was a Mono Prix grocery right across from the hotel. Great place to buy cheese, wine, beer and snacks for your room.
- nancybZ105OG (6/5): Much lacking at Hotel Pont Royale - Our travel agent recommended Hotel Pont Royale as it was in the location we were interested in and was told it was a 5 star hotel. We had come from Budapest and Prague and must say the hotels in those cities were less expensive and so much nicer. We found the rooms small, we had issues with the tub/shower which was addressed twice at the front desk and never fixed and found the breakfast to be on par with a Best Western Hotel. We had pastries all around Europe and these were like store bought with little taste. The staff for breakfast was less than stellar and unless we came down to breakfast early, much of the food was gone and little was replaced. The typical french attitude applied here as well. The front desk staff were friendly, but not particularly helpful. I would not stay here again.
- andyhQ7695ON (4/5): Disappointing !! - We were expecting so much from this hotel! Friends of ours recommended it after their stay in February 2025 because they had a blast. We were looking forward to fantastic and friendly staff and great service, but we only got average. The rooms are getting really old. We had to wait forever to get our room cleaned and ended up with just a box of chocolates. Breakfast was always the same. Overall, the experience was disappointing :(
- LA1289 (10/5): A Perfect Visit to Paris - Hotel Pont Royal provided an incredible stay in Paris. Our room was very comfortable, with plenty of storage and lighting, and a lovely view up Rue du Bac. The location is outstanding, and we walked nearly everywhere. There are plenty of restaurants and shops and a neighborhood environment in the 7th. Hotel service was very efficient and friendly, always offering a welcome and offer of assistance or advice. The advice of the Concierge Alexandra set this visit apart from many others to Paris. My daughter wanted to go inside Notre Dame, but we had not been able to get advance tickets- Alexandra suggested when to go, and we entered after only a 10-minute wait. Our next request was how to see the laser lighting on the Eiffel Tower- she told us exactly where to stand for the most spectacular view and photos. Even arranging departure, the front desk suggested a very accurate time-line for arriving at CDG and navigating the VAT refund lines. At every level, Hotel Pont Royal excelled.
- SteveBond-NJ (10/5): A Wonderful Hotel Experience - We checked in today to our favorite hotel in Paris, Hotel Pont Royal. This is the second time staying here and absolutely love the suite and view of the Eiffel Tower. We were totally surprised to have a bottle of Champagne and flowers waiting for us in the room. The staff is very accommodating and we highly recommend it. Tonight going to their jazz session in their bar.
- Getaway438563 (2/5): Do not waste your time and money at this establishment - We checked in on October 9th and initially everyone was very attentive. Housekeeping has done a fantastic job with the room (the carpets are in terrible shape) The staff at breakfast does a fine job but the food is barely mediocre at best. The bartender/server are terrible. We have had to beg for drinks and are often ignored. We ordered a tequila and the bartender brought a glass with barely a sip in it and said that was all they had left so they would only charge us for half (which is ridiculous, but fine). Our bill came and we were charged for the full drink. We asked him to correct it and he said he doesn’t know how so he couldn’t. Keep in mind we have had to beg for service and our bill was well over 200 euros. I approached the front desk in the morning to explain what had occurred and she said i could come back at 3:30 to talk to the bartender who wouldn’t help us before. We have yet to find someone who cares we are having a terrible experience. I would absolutely NOT recommend this hotel!
- Melissa (10/5): - The staff was beyond amazing. I cannot say enough good things about the team. Will stay here again.
- George (10/5): - Not only is Pont Royal a wonderful hotel, the location is terrific. Most city destinations are walkable and Paris is a walking city. All the staff is friendly and accommodating.
- Jill (8/5): Brief stay - Nice room with a view! Breakfast was nice, and the bar was fun. However, room was tough to cool down, the hallway on our floor was over-heated, and the shower allowed water to go everywhere.
- devons437 (8/5): Lovely Hotel, Staff, Misuse of Terms “ET Balcony and View” - 5 nights in Room 604, Eiffel Tower view with balcony. I would stay again, definitely not in this room. “Balcony” is aspirational at best — it simply is too tiny to use. Perhaps the 7th floor balconies are larger. Based on this room, the investment in ET view is definitely not worth it. 5 nights was regrettable. Make sure your view room actually has a view of other than rooftops. Hotel staff — front desk, concierge, breakfast and bar are uniformly helpful, kind, engaging. A real delight. Location - we found it very convenient, safe, easy to navigate.
- Chris (10/5): - This is definitely a top tier property. The small balcony with table and chairs overlook the Eiffel Tower to the left and the Louvre to the right. The room was gorgeous. The staff were extremely professional and they know all guests by name. The area is beautiful, surrounded by restaurants and small shops. Short walks to the Louvre, Musee D’Orsay and Rodin. Its worth every penny!
- Annette (10/5): - Charming hotel Wonderful helpful staff Great breakfast Only issue was shower stall water would come out as there was only a half partition
- Deborah (10/5): - Fabulous comfortable and quietly intimate hotel. We absolutely loved our stay there.
- carOlina1071 (6/5): Disappointing - While well- located, there are many better hotels in Paris. The attitude of the staff is poor, the rooms can be very noisy and the public spaces are lacking. Decor is dated, breakfast room is unappealing, bar is too small. Not a 5- star experience.
- Jason (6/5): - NA
- Patrick (10/5): - Great Location. Old world charm. Great Staff
- Alison (8/5): Excellent staff, location and gorgeous balcony! - Perfectly situated and close to all attractions. Room good size for heart of France. Not a fan of shower over bath situation but clean and spacious. Little balcony was a real treat. Could see Eiffel Tower! Negative is it is HOT! The rooms and hallways were hot and A/C in bedroom was terrible. Overall though, excellent hotel!
- William (10/5): - We had an 9 night stay in August 2025. So many reasons to like this hotel, here are the main benefits: 1) Staff was amazing, service at a very high level you rarely see at any hotel, felt like old days. 2) Location is perfect if you are touring sites in Paris. Walkable to most locations, and many transportation options. Neighborhood was wonderful, many restaurants, very Paris. 3) Our room 505 had a small balcony, I would highly recommend if you have weather on your side. It made it extra special in the evenings. 4) Basic infrastructure and amenities were all that you would need. It's a normal EU small room, but provided everything you would want, and the service was great. If we return to Paris this would be our hotel again.
- Emily (10/5): - The staff are very kind and attentive. The rooms are clean and quaint. We had a lovely view from our balcony. The grocery store is directly across the street which was extremely convenient for us. The Seine and many shops and restaurants are a ten minute walk away. Very central location to many different attractions. Would stay here again. We could not find a single negative thing to say about our stay.
- Debra (10/5): - I took my granddaughters to Paris for their first visit. The hotel met all our needs. The location is convenient, the room was comfortable and clean, and the staff was very helpful.
- Jennifer (10/5): - The staff at this hotel is exceptional! The location in the St. Germain area is perfect and very central to all major Paris landmarks.
- Louann (10/5): - The property was small, clean and convenient to everything! The Lourvre was walking distance and the cafes were close and the food delicious!
- Russell (10/5): - Love this Hotel and its exceptional staff! Plan to visit again soon.
- Michael (10/5): - Very enjoyable stay, extremely helpful staff
- Caroline (10/5): - Beautiful hotel, staff very helpful, in a great area convenient to all you want to see in walking distance Would definitely come back to the hotel
- Anthony (6/5): - Hotel was nice. Good location. Large bathroom, though the shower was designed in a way that the water would spread everywhere. AC did not work well so had to ask for a fan. Given all of the other hotel recommendations, and the price point, we would not recommend.
- Annette (10/5): - The staff were so amazing, friendly, and accommodating. The location is perfect. In the 6th, so near shops and restaurants. Very safe area and walkable to the Seine and the Louvre. The hotel is older but has that Parisian charm. I wish our balcony was larger to enjoy the city views. I would recommend this property.
- Yana (8/5): - I absolutely loved the staff in this hotel. And the view/terrace in the room was very nice. But the property itself feels outdated and the rooms could benefit from new furniture and a bit of a remodel to say the least.
- alfredocX4278MP (4/5): Few stars less - The hotel has NO manaagement!! They do the room in the afternoon. The lights of my suite were out of order. I arrived and I had to wait the electrician to do his Job!! They arrange everything with a card and a chocolate but it doesn’t deserve 5 stars!!
- Lourdes (8/5): - The hotel was centrally located and walking distance to the Louvre. The balcony was petite but two people can fit. The air condition was not that cold even though we put it to the lowest setting. For the price I expected a bigger room with more amenities but overall we had a good experience. The hotel staff were very friendly and helpful.
- josephmM7592KA (6/5): Nice But Not A 5-Star - The location was great, located in a nice part of town away from the main tourists area! You can get to just about all the major attractions within a 30 minute walk. Area is also pretty quiet in the evening and there are a ton of places to eat within a 10 minute walk or closer The breakfast was just okay, the scrambled eggs were terrible every day, no flavor, very runny and seemed to be powdered eggs at best. The rest of the selection was okay filled with bacon, fruits, breads, and some typical European favorites. If you are going to say you are a 5 star hotel I expect far better. The room was typical in size for Europe but the bathroom layout was a disaster. The tub/shower glass wall was nowhere near long enough so the entire bathroom would get soaked when showering! To the point I had to request extra towels just to stop all the water on the floor and countertops. I travel in Europe often and have never seen a glass divider this small. The air conditioning or lack of was a major issue. Understand older hotels can only be modified certain ways but if you are at all a warm sleeper be warned this hotel does not cool well at all! They did provide a fan upon request but it was still over 80 F each night! Housekeeping was another issue, while they were good I would end work around 1600 and the room was almost always still dirty. It’s currently 1300 and no staff is even on the floor yet despite the sign hanging on the door requesting service. All the staff was very nice but with the heat wave we were in the water station routinely had warm water or was empty. They did offer bottles of water but again it was warm… The first thing in the morning the water station was cold but they never maintained it after that sadly. Overall the hotel is more like a 3 star for these reasons stated above and not worth the cost. I would recommend looking elsewhere.
- bobbyjW330AV (10/5): Great Eiffel view from the 7th floor - Wonderful time at hotel Pont Royal. Perfect spot in the middle of Saint Germain area with so much in walking distance. We had a ‘top’ floor (7th) and it was well worth the expense. Perfect view of the Eiffel Tower from our balcony. We would watch it sparkle each night and look more in the morning!!! Everyone from the front desk to the breakfast team were incredibly friendly and helpful. I have to acknowledge very special thanks to the concierge Alain Imbert. He responded to my every email in the weeks heading up to our trip and was also able to secure a ‘tour’ to the top of the Eiffel tower in which there were no public tickets available. He was super helpful from start to finish and a true star. If you want a view of the Eiffel, with a great hotel team in a great district, book this room at this hotel, you won’t regret it. And dinner at L’Atelier de Joel Robuchon is a must!!!
- MsSPQR (6/5): Skip Paris and stay home ! - Great location ! Within walking distance to the Louvre and Muse d’Orsay. Kind and friendly staff unlike the rest of the locals in Paris . Poor AC in the rooms. Slippery bath tubs / no bath maths. No shower curtain or bathroom fan. Bathroom gets too steamy for showers . Good fresh and tasty food from room service! Great breakfast buffet!
- Sheree (8/5): - Beautiful property. Room was very small for two people.
- Yarissa (2/5): - I will not stay at this hotel again. They should advertise that there is no a/c… we complained about the heat in the room and instead of getting it fixed, we got a fan! Also, the shower is very high, it was not clean and whenever we showered everything got wet in the bathroom as there is no curtain. To be fair, it is well located, very close to the metro with a nice bar. Also, the staff were attentive. The facilities are just poor.
- Cathryn (6/5): - Easy to walk to the Loeuvre. Hotel was unable to provide the room type requested in the reservation & made no offer to rectify the situation. Rooms are small but that may just be the European standard.
- Meghan (10/5): - Exceeded expectations. This was a wonderful hotel. We received a bottle of champagne and snacks upon arrival. The beds were extremely comfortable, and there was turndown service nightly. We enjoyed some cocktails at the bar. The room service was very prompt and the food was delicious and hot. The staff were friendly and helpful with dinner recommendations and arranging cabs. This is in a lovely neighborhood with walking distance to the museums, numerous restaurants, and shopping. We would definitely return!
- Cruiser53081545559 (10/5): Pont Royal is Top Notch. - The accommodations were top notch including the room service, breakfast, comfort and hospitality. I want to give special recognition to the bartenders in the lounge bar. They were extremely professional and poured outstanding drinks. Their names were Andrew and Enzo.
- Madlyn (8/5): - Quiet, friendly
- Ron (10/5): - Friendly and professional staff. Live jazz music in lounge. Excellent breakfast. Small room with outstanding views!! Elegant 5 star hotel
- Go50318921782 (10/5): Stay in the heart of Paris! - Great location, walking distance to wonderful restaurants, the Louvre, ile de Cite, the Latin quarter and much more! Beautiful room, great service. The concierge was very helpful with restaurants and car services. Loved the jazz night in the lounge.
- judethc2025 (10/5): Parisian Experience - Beautiful Hotel, wonderful friendly staff, knowledgeable Concierge, delicious breakfast ( included) just all around great!! Highly recommend i would stay again centrally located too!! Beds were so comfortable & we loved having a Balcony!!
- Anna Maria (10/5): - Very nice and helpful staff.
- 30ips (10/5): Location x 3 - This was our second stay at the Pont Royal. We splurged and booked the junior suite with street view on the seventh floor - two small balconies, separate bedroom and sitting areas, and two tv's. Looks right down on the Rue du Bac. Plenty of floor space, but like most all European rooms, minimal closet space. Not cheap, but quiet left bank area, and a relative good buy when you consider everything. My father was a Sheraton Hotels VP and we lived in when I was growing up, so I know what I'm looking at. These folks are hospitality professionals, and take great care to look after you and provide a high level of service. Front desk staff was most accommodating and would book taxis and dinners at a moments notice. Maids, wait staff, bartenders, doormen, etc. were friendly and helpful. The facility was clean and well-cared for. Hard to take a shower-minimal side glass on the tub. You have to be very careful not to get water all over the floor. Needs sliding glass door. Could not be in a better place, location x 3, and near all the bigs. ATM and Metro are a safe 2 block walk. We never felt any pressure. Best thing is a Monoprix mini mart right across the street, to load up on food and drinks to put in your room mini fridge. Second plus is a Michelin starred Joel Robochon restaurant attached next door. The hotel will get you in. Live Jazz at the bar on Thursday nights. Good local talent. The hotel restaurant has a nice English hunt style breakfast. Or room service on your balcony, where you can see the Eiffel tower in the distance. Champagne and fresh flowers in our room on arrival, refreshed mid week. Plus some chocolates, and a thoughtful parting gift. Nice touches-they didn't have to. So if we return to Paris, we would certainly go back...
- Edward (10/5): - We had a wonderful time staying at the Hotel Pont Royal. As you walk into the hotel, the lobby is warm and inviting. The staff are friendly and helpful. The room was very nice and the amenities were a plus. We spent a lot of our free time day or night sitting out on our balcony just taking in our views. The morning breakfasts were delicious and I want to point out again the staff were top notch.
- Kenneth (10/5): - Everything when well, staff very helpful.
- Deborah (10/5): - Wonderful hotel - great location - great suggestions from concierge
- edwardaF2561PA (10/5): A wonderful Parisian experience - We had a wonderful time staying at the Hotel Pont Royal. As you walk into the hotel, the lobby is warm and inviting. The staff are friendly and helpful. The room was very nice and the amenities were a plus. We spent a lot of our free time day or night sitting out on our balcony just taking in our views. The morning breakfasts were delicious and I want to point out again the staff were top notch.
- Joan (8/5): - Good location to Louvre and Seine, d'Orsay; on Bus route 36; friendly and helpful staff. No airport shuttle; breakfast €34
- JhnEdmnd (10/5): A wonderful time at the Pont Royal in May! - the staff were extremely helpful and courteous. the concierge would go out of their way to make sure we had everything we needed. All the reservations for dinner were spot on and we never had a problem. Room was always clean and had a terrific view.
- Theincredibles05 (10/5): Excellent - We stayed in room 601 and had a lovely view of the top half of the Eiffel Tower. A full view of Montmarte, and could see down the street and across the river to the Louvre and Tuileries. The location was excellent for touring Paris. We felt very safe walking. Lots of options for dining, sightseeing, shopping and relaxing in parks. Right next to monoprix and pharmacies for all needs. The staff was friendly and helpful. They provided excellent service when taxi driver from airport could not get credit card machine to work. I would stay here again. Very clean. Beds were very comfortable. Air conditioning worked. The bathroom was perfect. It really made our trip to Paris so enjoyable. There were outlets by the bed but you had to move the night tables out a little to reach easily. They were light and easy to move for us. There were plugs at desk. Hair dryer in bathroom was good enough the teenager did not complain about it. We did not use the TV at all. There was a mini fridge and we refilled water bottles with tap water and kept cold in the fridge.
- CB001_11 (8/5): High standard hotel - but you pay for it - The hotel has a good location in terms of getting to Paris' main points of interest. It's a little quieter than the Right Bank, but that does mean fewer restaurants nearby. The rooms and communal areas are maintained to a very high standard, in spite of the age of the hotel / building. There's really nothing to fault in this regard, and the staff were all terrific. My main criticism would be around value for money - though to be fair, I'm judging on what I expected, not comparing against other Paris hotels. For the price we were paying per night, I expected something sensational, not merely adequate. The breakfast room and the breakfast were just ok ; not befitting the ambience of the rest of the hotel. Street noise was a surprising issue - you aren't far from multiple hospitals so a lot of sirens at night - the single glazed windows don't help. Finally, whilst I am sure the highest corner penthouse may afford a view of the Eiffel Tower, the photos provided on the booking site were misleading, suggesting that any number of rooms had such a view. I think they need to clarify this in their room description ; more than one person whilst there commented on this
- U9960SKkathyf (10/5): Lovely hotel and staff - My daughter and I spent four days in Paris and stayed at the Hotel Pont Royal. We had a wonderful time, and the hotel was amazing. We loved the fact that it maintains its historical feel. The front desk staff were welcoming and accommodating, and Alain, the concierge, was so helpful with making dinner reservations and providing us with tips for things to see and do. The room was small but charming and had all the amenities you could ask for-- including a balcony overlooking a lovely Parisian street. Additionally, the neighborhood of St. Germain is lovely. I highly recommend the Hotel Pont Royal. We'll be staying there again whenever we're in Paris!
- ericbC5492SE (10/5): Exceptional Stay at Hotel Pont Royal - From the moment we were picked up at the airport to our final day, we felt incredibly well taken care of at Hotel Pont Royal. The hospitality throughout our stay was outstanding. The front desk staff were consistently warm and welcoming, always ready to assist with a smile. A special mention goes to the concierge, who was incredibly helpful in securing tickets for both the Louvre and the Musée d'Orsay. Her assistance made our visit to Paris all the more memorable. Housekeeping was impeccable: attentive, discreet, and very accommodating to our needs. We also appreciated the kind gentleman who helped with our bags and ensured we had a taxi arranged for our departure—he was courteous and efficient, a true professional. All in all, Hotel Pont Royal exceeded our expectations. The service was not only polished but genuinely caring. We would return in a heartbeat and highly recommend it to anyone visiting Paris.
- Happiness21957714982 (8/5): A nice place to stay - Hotel is rather dated, rooms are quite small for a five star hotel, bathrooms are on need of an upgrade as it was difficult to have a shower without flooding the bathroom. Staff were very friendly and the atmosphere is good. Location is excellent
- rawiener (8/5): Location, location, location! - We've stayed at the Pont Royal several times over the past few years, with mixed results. Make sure, if you book a "superior" room, that you ask for a street view. They think they're doing you a favor by giving you a slightly larger room which faces the trash dump in the back of the hotel. Rooms average size, comfortable bed, but not in 21st century yet with ability to charge your electronic devices. Location is what you're getting, right on Rue du Bac, which is a wonderful street to be on in the 7th
- Sharon (8/5): Nice stay - good location - I read so many reviews before picking Pont Royal primarily due to the fact that room and bathroom size would be comfortable for 2 people. As I'm sure you've read, rooms in Paris tend to be small. The size of the bathroom was good, room was small-ish but not tiny. The front desk was fine at check-in and they did continually check to see how the stay was going. We had to ask for additional coffee pods but not a big deal. I would say, the hotel does need to solve to having water in glass bottles available. I had to purchase water from the bar every night. Location is good/decent - short walk to the Seine and 15 min to the Louvre. There are probably more lively areas to stay in St Germain however we did appreciate that the hotel was quiet and we slept well.
- Myles (10/5): - Hotel Pont Royal is an excellent property. Exceptional service from staff and housekeeping. Conveniently located in the 7th arrondissement on the Left Bank, I would highly recommend this hotel. A surprise addition for our stay was a jazz session with Sofie Sorman in the Lounge on Saturday night. Delightful!
- Maria (8/5): - Our deluxe room was much smaller than expected.
- Mark (4/5): - this is not a 5 Star hotel. not even close. and the internet was out for 2 days. disappointing to say the least.
- ArtSnob52 (10/5): Beautiful Paris hotel in walkable Saint Germaine - Hotel Pont Royal offers a gracious old European hotel experience. Rooms are well-appointed, bathrooms are updated. Breakfast in a sunny room overlooking a small courtyard garden was excellent. Additional public spaces include a small elegant bar and a quiet comfortable sitting room. Most important the staff could not have been more gracious. There are many wonderful brasseries, boulangeries, and other eateries nearby. Plus an abundance of chocolate shops! Recommend this hotel if you want to stay in Saint Germaine.
- stephenjA5439NE (8/5): Very Nice Hotel - The hotel is in a great location with plenty of cafe's, restaurants close by within walking distance. The rooms are small but well laid out. The staff was very nice and welcoming. Joel Robuchon's restaurant right next door is incredible. Would stay there again for sure.
- R (10/5): - The property was clean, charming and in a great location. The staff was friendly and attentive. We’ll stay here again.
- Colleen (10/5): Wonderful stay in Paris - Great location to get around Paris without all the crowd. Staff was excellent and very helpful to make our first visit memorable.
- MaSto63925 (10/5): Highly recommended stay - Every aspect of the hotel was excellent. The staff goes above and beyond. Alexandra (concierge) was extremely helpful and knowledgeable. The beds and pillows were very comfortable, and the bath amenities were delightful and plenty. I did wish the shower/tub glass was longer, as we did get water on the floor the first day. I was given a bottle of champagne and wished a happy birthday, and we had cookies on our pillows every night. It was very nice to have turndown service, and the hotel is definitely 5 stars. The location is very convenient to all major sites (Musee D'Orsay, Seine, Eiffel Tower, Le Louvre across the river, Notre Dame and Latin Quarter) and walkable if you like to walk.
- Tammie (10/5): - We enjoyed our stay at this hotel. The staff were all friendly and helpful, the rooms were spacious, clean and well appointed and the location was fabulous.
- Carol (10/5): - This continues to be my favorite hotel in the left bank. Great location and excellent staff.
- Gloria (10/5): - Staff was wonderful, helpful, courteous and listened to our needs and concerns. Room was quaint, comfortable and clean at check in and remained cared for throughout my 1 week stay. Loved decor, spaciousness, and bathroom conveniences. Opening the window to view the street below was a beautiful way to start off the day. Without a doubt, would stay there again and highly recommend for others! Gloria
- Vincent (10/5): - The service was Excellent
- Anne (10/5): - Hotel Pont Royal is the perfect hotel for your Paris vacation. It was centrally located to all of the most popular places in Paris, very clean & quiet, and the staff was wonderful. I highly recommend a stay at this hotel.
- discerningEdinburgh (8/5): Prime location - A great location, minutes from D’Orsay & The Louvre, a taxi rank, a mini-mart & a pharmacy. The area is filled with lovely shops, galleries & restaurants. It’s a prime site. The concierge was very helpful. All the staff were really friendly. The bar is a really nice area for drinks. Our room on the 7th floor had a cute (tiny) terrace (Big enough to sit with a coffee) with a view of The Eiffel Tower & Montmartre in the distance. The room was well equipped but the bathroom was a little strange. The shower over the bath had a screen at the opposite end from the shower head so water went everywhere. Apart from that, couldn’t fault it and because we loved the location we would stay again.
- 832binhn (10/5): Even Better the Second Time Around! - Returning to the Hotel Pont Royal felt like coming home. Among the familiar faces (Alain as the concierge, who is always ready to provide thorough recommendations, to Anger whose turn-down service is 2nd to none), there were new faces, and yet the level of services remain impeccable. Bravo to the management for maintaining this. Similar to last year, when we received a greeting card by Soisick; we got an even more personal card this time. We are already planning our return trip and will add the 3rd card into our collection. Until we meet again, Merci beaucoup to all of the Staff at the Hotel Pont Royal.
- valerielF8935QK (10/5): So Parisian! Loved the experience - I loved the location! Just perfect. The staff was great and the room was perfect. I loved the view from my little balcony. The weather did not allow to have a drink outside but the view from the bed was beautiful. Breakfast was very good. l I will be back
- jpadamson427 (2/5): Poor management. Did not give us the room that we booked - I absolutely would not recommend staying at the Hotel Pont Royal due to the issues with management and the reservations department The front desk staff and staff working in the bar were wonderful so this is not a reflection on them It was very important during our stay that we had adjoining rooms which is what was confirmed on our reservation. When we checked in we were not issued adjoining rooms Everyone makes mistakes, we are all very reasonable people. However the issue is how the hotel management decided to handle this which was honestly not handling it at all! They did not try to make it right, they did not try to fix this. And in fact, they tried to change the definition of adjoining in a very condescending email The rates went down significantly and before our stay I reached out to see if they would consider reducing the rate to match the new rates. Reluctantly, they agreed to a portion of a discount When discussing our room mistake, the hotel manager said they gave us this reduction due to try to make things right which is just not simply true. This was done before the booking I was traveling with my mom, my sister and best friend. We had plans ro hang out in the room together by having the adjoining rooms which is truly the only reason we booked this hotel Most may enjoy Hotel Pont Royal if you do not have an issue. But if there is an issue, this would not be the hotel to choose Not only were they not willing to accept any responsibility they tried to gas light us and change the narrative. I spoke to many of the staff there to explain how great they were but that they have an issue with the management and they all agreed that management likes to hide behind closed doors. It was all handled in such poor taste. I feel certain the manager will comment and try to change what happened. Also, the rooms are just okay. Overall, it was a very disappointing stay and I would not return There are much better hotels in Saint Germain with management that understand customer service
- suzyb630 (10/5): Wonderful stay - This is a fantastic place to stay! The staff is lovely and Eiffel balcony views are fantastic. This is the hotel I will stay at whenever I come to Paris. The location is great. It is close to public transportation and attractions. The rooms are clean and comfortable.
- Remy (10/5): Wonderful Boutique Hotel in Paris - Great hotel. Wonderful service. Outstanding location.
- Craig (10/5): - It’s a great hotel in a very central location in Paris. The entire staff are very friendly and welcoming. It has an amazing bar with an absolute top notch bar staff
- Stuart (10/5): - Beautiful hotel in a great location. Staff were all very helpful
- briseida (10/5): - loved the property and room . beds are also comfy
- michael alan (10/5): - Great hot
- ADRIANA Da Rosa (10/5): - I would definitely recommend highly this amazing hotel and the staff. It was very welcoming and friendly, will definitely be my first choice of a hotel next time I’m back in Paris.
- keith (8/5): - I liked the location and the staff Other than that is a very old hotel and needs renovation
- catherine (8/5): - Great location. Walk to Louvre and d'orsay. Hotel is very clean but rooms are very small.
- VINCE (10/5): - Beautiful inside and out. Centrally located. Excellent staff, helpful in every way.
- Naft (10/5): - It was good.
- Sakir (8/5): - Thank you
- John (10/5): Worth it - From the front desk to the people at the bar the service was impeccable. The hotel may be a little dated but don’t let that shy you away. The rooms were large, the bed was comfy, and the service team was worth it.
- David (10/5): - Street is being tie up so very noisy! Hi floor best away from rue du bac!
- Theresa (6/5): - I splurged and paid 600 for a one night stay of opulence but instead received mediocre. Though the staff was highly professional and courteous their treatment of me seemed a bit suspect. The hotel failed to stock the minibar, though the list of items that should have been in it were listed on a menu in the room. The towels were not soft, the complimentary robe to use during the stay seemed old, their was no heat provided to the room until the morning. A dog bed provided to us for our miniature poodle was full of dog hair from a previous furry guest, we paid an additional 40 euros for the bed usage. For the money the stay should have boast more, but it didn't. Very unremarkable and underwhelming stay at the hotel. I won't stay there again.
- Sharhzad (8/5): - Love the location, great restaurants around the hotel and plus shopping and hair salons , everything you need is very near
- Charles (8/5): Stay in Paris - We had a nice stay. Our balcony was tiny, not like what is displayed in the picture, there was a nice street view but not of the Eiffel Tower. The room was fine but small. It was quiet. The high cost of the room lowers this rating, we were expecting more.
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