Hilton Garden Inn Orlando East - UCF Area
Location: 1959 North Alafaya Trail, Orlando, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Location near UCF
Located less than 2 miles from the University of Central Florida, Hilton Garden Orlando offers easy access to nearby attractions like the Orlando Clinical Research Center and Bithlo Motorsports.
Relaxing Amenities
Unwind at the outdoor pool or stay active at the fitness centre during your stay. Indulge in freshly prepared breakfasts and complimentary dinners at the Great American Grill, available Monday through Thursday.
Convenience at Your Fingertips
For added convenience, visit the Pavilion Pantry for a variety of packaged items perfect for in-room preparation. Experience comfort and productivity at Hilton Garden Orlando.
Book your stay now for a memorable Orlando experience at Hilton Garden Orlando!
Important Information
Policies
Check-in: 03:00 PM - 11:00 PM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Family rooms
- Pets allowed
- Lift / Elevator
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Outdoor furniture
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Process in place to check health of guests
- Delivered food - securely covered
- Key card access
- ATM/banking
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Snack bar/deli
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Exercise/lap pool
- Secured parking
- Swimming nearby
Rooms Available
-
Junior Room
1 King Bed
387 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a hydromassage showerhead
Practical - Free local calls, double sofa bed, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Window screens
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
-
Room, Accessible
1 King Bed
400 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Window screens
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
-
Junior Room
2 Queen Beds
387 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a hydromassage showerhead
Practical - Free local calls, double sofa bed, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Window screens
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
-
Junior Suite, Accessible
2 Queen Beds
550 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Window screens
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
-
Room
1 King Bed
387 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a hydromassage showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Window screens
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
-
Room
1 King Bed
387 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a hydromassage showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Window screens
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
-
Deluxe Room
1 King Bed
387 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LED TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Window screens
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
-
Deluxe King Room
This triple room features a tea and coffee maker, a seating area and a flat-screen TV. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Microwave
- Video
- Alarm clock
- Sofa bed
- Adapter
-
Junior King Suite with Sofa Bed
The suite is furnished with a desk and a seating area and features air conditioning and a tea and coffee maker. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Video games
- Heating
- Alarm clock
- Sofa bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
King Room with Accessible Tub - Mobility Access
The spacious air-conditioned double room offers a tea and coffee maker, video games and heating. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Video games
- Heating
- Alarm clock
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
Junior Suite with Two Queen Beds
The suite is furnished with a desk and a seating area and offers air conditioning and a tea and coffee maker. The unit has 3 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Video games
- Heating
- Alarm clock
- Sofa bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
King Room with Roll-In Shower - Mobility Access
The spacious air-conditioned double room provides a tea and coffee maker, video games and heating. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Video games
- Heating
- Alarm clock
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
Queen Room with Two Queen Beds
This room is furnished with 2 queen beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Video games
- Heating
- Alarm clock
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
King Room
This room is furnished with one king bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Video games
- Heating
- Alarm clock
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
Guest Reviews
- Craig (10/5): Great - Everything Nothing
- Euridicy (10/5): We have stayed at this hotel previously and it has always been wonderful with great service - Facility is great. The representative at the front desk was wonderful. The breakfast buffet was great too. Non Applicable - Everything was great.
- 463kellyo (6/5): Puts the meh in memorable - Check in was seamless. Disappointed to discover breakfast isn’t included. The hallways are a bit grim with harsh, industrial lighting. The room definitely smells … off. Like something is lurking under the baby powder scent. The ac isn’t amazing and there is a LOT of road noise. The bed seems comfortable enough. It’s okay but I’m glad it’s only one night.
- Valeriia (8/5): - Good
- Wayne (10/5): - The location Pillows were too soft, the shower had bad spots and just seemed to be old not renovated up to date.
- Irfan (1/5): Terrible - The location was okay. The AC didn’t work and I had to call the repairman by 2am. They couldn’t fix the issue and gave me a big fan which was making noises when turned on. My stay was terrible.
- Ed (10/5): - GREAT!
- Victor David (10/5): - The staff is always excellent
- Lonora (10/5): -
- Georgina (9/5): Super nice and quite place to stay. - The staff was super friendly and attentive. Also, the room was spacious and CLEAN. Much appreciated that. A misunderstanding on my second day of stay. I made the reservation separately, and the hotel and booking charged for the stay. I must dispute the double charge.
- MARIA (10/5): - It was very clean and great customer service
- Cedric (9/5): -
- KATHY (7/5): Nice hotel but not memorable - Clean, comfortable mattress, pleasant staff Water pressure in shower was terrible, coffee machine in room didn’t work, air conditioner inconsistent , gym equipment was broken
- Brian (9/5): - Thanks
- Samuel (3/5): - liked the location, The hotel overall did not meet our standards that of Hilton other sites, it was out of date, they gave away my original prior booked room and attempted to satisfy my wife and I by providing us,a Jr suite, although it turned out to be a handicapped room!
- Ebony (8/5): -
- Gary (7/5): - Close to everything
- Robert (9/5): Very nice people - Six dollars for a bottle of Coors light plus a mandatory 20% tip is a little steep
- Mariela (5/5): Ok - Location I didn’t like that the rooms were not cleaned everyday I had to ask for towels
- Brown (7/5): - It was clean and safe I wasnt there long emough to notice
- Lismary (10/5): -
- Gordon (9/5): -
- Oyola (6/5): Was necessary at the time but would not want to go back - The rooms were clean and cleaning staff was very nice. Did not have breakfast since on the site used to book room did not show it was extra $. There was no complimentary coffee or anything in hotel. Room did not have working coffee machine and the beds were hard. The area outside my room at night was ridiculously loud like there was music blasting from the parking lot. Had to go searching floor by floor for a luggage cart and being a disabled person this was not fun since front desk had no idea where they were and told us to look ourselves.
- Izabella (8/5): -
- Stephanie (5/5): - I liked the location and cleanliness. I didn't like that you had to pay $17 a person for the breakfast buffet.
- Luis m (10/5): - Everything, customer service
- Carlos (5/5): - La habitación Mala limpieza y mala Mantencion. El gimnasio era pésimo
- Claudia (8/5): Good hotel - Good location close to UCF. Would stay again. NA
- James (5/5): Okay - Location and easy check in. Not cleaning the room. We stayed for two days and during the check in we were not notified that the room would only be cleaned upon request. Why this not disclosed is crazy to me. We were there for business and expected a clean room after being in class all day. You need to let people know when they check it that you have to request for your room to be cleaned. If we had been told from the beginning, we would have said yes our room needs to be cleaned.
- Debronna (10/5): -
- Hikmat (10/5): VINNY at the front desk was AMAZING to work with! He really went above and beyond to make sure we got our room even thou - the property and room were spacious
- Foragi (7/5): Okay for one night! - Location for our one night stay. That’s what we needed. Bathroom was not very well maintained.
- Maria (9/5): -
- Juan (10/5): Very nice hotel and everybody is professional - Everybody is professional N/A
- Natashia (3/5): Bothered everyday - Was clean On my final day I keep getting bothered by the “maintenance” man he knocked on my door at 9 am then against 10:55 am I have nvr been so bothered at a hotel I left my room at 10:59am I have til 11am to clock out nvr again will I stay here
- Kayla (10/5): -
- Shay (1/5): I won’t stay at this location ever again - Nothing really The fact that I was walked into and attempted to be walked into in the middle of the night the fact that it wasn’t quiet or peaceful
- Keel (9/5): Great location, clean- would stay again. - Property was clean and convenient to UCF’s campus. The restaurant isn’t the best.
- Ronald (9/5): - Staff, EXCELLENT Housekeeping, Excellent Kitchen/Bar awesome
- Sonia (10/5): My stay was great,service was great no issues - I didn’t do breakfast,the set up was nice clean and very pretty for Christmas When you first come in it’s like sold smell..But nothing major
- Christina (6/5): Still a 3 star - Dinner was good, lobby attractive. Poor housekeeping
- takahiro (7/5): -
- Maksym (10/5): -
- Bram (7/5): Bussiness hotel - Vriendelijk personeel Vochtige muffe kamer
- Janet (6/5): - Friendly staff Breakfast was not included
- William (9/5): - Friendly staff Price of breakfast buffet
- Haidy W (10/5): -
- Washington (8/5): En todo hotel siempre hay una enseñanza y un aprendizaje - Esta en punto estratégico ,de las tiendas y restaurantes todo cerca bien ubicado y es un lugar tranquilo ,me gusto el servicio de limpieza los tuve todos día,las tuallas limpias y otros Cuando ingresamos a la habitación tenía un olor en el aviente húmedo No hay desayuno incluido El servicio de restaurante es muy caro
- Freddy (10/5): -
- Masseurs (7/5): -
- alexandra (10/5): -
- R (10/5): Great hotel! - The hotel staff were so friendly and helpful. The location is great and the room was clean and spacious. The breakfast was also nice. I definitely recommend.
- Richard (8/5): - Benito at the front desk was great. My original room reservation wasn’t ready and he found another to make up for it! Beds were a little uncomfortable
- Antolina (10/5): - Great location, clean room, nice staff!!!
- Aimee (8/5): - Cleanliness
- Agnes (10/5): -
- Kelly (6/5): - The ceiling in the lobby was falling down during our breakfast.
- Verified traveler (8/5): Nice staff, average room - The staff was very accommodating and nice. The carpet and furniture was a little dated and the craftsmanship of the updated renovations to the bathroom was less than professional.
- Johanny (6/5): - Not the best around the area. Breakfast was cold and nothing special. Building is kind of run down.
- Betty (2/5): - Poor maintenance of the rooms.
- Victor David (10/5): - Excellent staff and property.
- Adam (2/5): - Megan is an amazing example of hard working person. Mo
- Kenneth (10/5): - Please forward receipt for this night stay
- Paul (10/5): - Very clean great service
- Douglas (8/5): - Stayed many times, great staff..very good property
- 824sabinab (6/5): Close to UCF if you must - I was on the fence if I was going to leave a review because I have already emailed mgmt of my experience and they replied with a thank you for letting them know. But I feel if you're thinking of staying here, you need to have the info to make a fair decision. The desk girl who checked us in was the star of this hotel! Too bad the other service was a 1. My experience with the rooms are the same as other guests reviews. The rooms and halls have a pungent smell of mold. There are visible signs of water damage in the halls. We changed rooms which was slightly better. They do sell room deodorant, which upon check-in I thought was odd but now understand. If you have any respiratory issues, I would recommend not staying here. My experience at the bar was disappointing. My first glass of wine was ordered with the bartender when she first opened at 5pm. I ordered my wine as a Chardonnay (9 oz); no mention of a premium option. I had just changed rooms and didn't know the new room number in order to charge the wine to my room. She said it was okay that she will get the info from the desk girl. I left her a $2 tip in cash and left without knowing the price. Later that night, I went for a second glass. This is when I was given a receipt for the wine. $18?? I was embarrassed to question the amount in front of the other guests so I signed, gave another $2 tip and left. In the morning I asked 3 people for a drink list that shows pricing and all 3 could not present me with one. The guy at the desk, the woman serving breakfast, nor the guy who was represented as a manager. The manager said the price probably includes the automatic 20% that is added to the bill in addition to the extra tip I must have left. I explained to him that I left the tip in cash and was never informed of a 20% gratuity. To spend $18 on 1 glass of wine at a Garden Inn is ridiculous. To not be told about an added gratuity is shifty. As far as the restaurant goes, I did not dine there but the breakfast looked the same that is included at other Hiltons. I think the buffet here was $15+, but the rooms are cheaper so it's a wash in my opinion. I will not return any time soon, but the location is great for UCF visits, if you don't have another option.
- Lisa (6/5): - The hotel staff was friendly. First few minutes in the hall to our room w
- Scott (10/5): - Good
- Luis (8/5): loud A/C - A/C unit was very loud and turned on and off every 20 minutes. Hard to sleep with the noise coming and going.
- Carlos (4/5): - The room was humid. AC noisy and did not keep the temperature. Not a good experience.
- Kathleen G (10/5): Bugs in the Bathroom - The only complaint I have is there were bugs in the bathroom that came out in the middle of the night when I was using the bathroom. I told the front desk person and she told me they would have someone take care of it. It was fine the next night, but the bugs were back the night after that one. I was very unhappy that the problem was unsolved.
- Reginald (10/5): Great stay - Excellent customer service!!
- NICKCOLE (1/5): I am reporting this hotel to Hilton Corporation/Headquarters. I expect much more from Hilton. - First impression walking in the hotel it smelled really nice! The lobby area was cleaned I would give it 3.5 stars... The front desk employees should at least pretend that they like their job! Be more energetic, 😊 smile, speak to the guests. The employees only acknowledge the guests when the guest ask a question. Being a customer service supervisor and in the customer service field for over 30 years. I've noticed a decline in good customer service since COVID-19. After checking in once I enter the hallway heading to our room. The carpet had a mildew smell. The dryer didn't work! In the laundry room. Dirty wall in my room and hallway. Why have white walls that show everything if you're not going to keep them clean / freshly painted. The hotel is dated and comes off like an old nursing home or mental hospital.. The water pressure in the shower was low. We had to kill 2 bugs in the bathroom.. The only reason I didn't turn around and leave was because the room was pre-paid. I am also handicap, and was exhausted from traveling! Besides every other hotel I called near the university was sold out!! We did go out and purchased some cleaning supplies and did our own cleaning and I still left a tip for the cleaning crew when I checked out. No one ever asked how was our stay! Even when checking out! Booking.Com I am not sure if I will be using your website again.
- Bobby (10/5): - EXCELLENT FACILITIES N STAFF LOCATION WAS A BIG PLUS NO COMPLAINTS...NONE
- Pierre (5/5): - Service was ok Uncomfortable mattress, AC didn’t work well, smelled bad like humidity ,
- Frank (8/5): Good if you want to travel on a budget. - Comfortable beds, and the hotel was in a central location. The hallways are musty and you can hear everything between the rooms.
- YANETH D. (10/5): -
- Enriangel (4/5): - A/C was poor was not cooling properly. The water has a strange smell. Everything feels old and outdated.
- Hala (10/5): Would love to return and see everyone - 5 star staff members Comfortable and Safe Location was a 7 star hotel NA
- Jonathan (8/5): - Nice and clean but homeless people in the parking lot made the night time check in odd because one was aggressively pressing for money while I'm unloading the car.
- Karen (10/5): - Nice and Clean!
- Jordan (2/5): - We left early and didn't spend the night. The room smelled really bad. Carpet was funky and dirty. Needs to be cleaned or replaced. Bathroom had mold everywhere. The whole in the sink was black and nasty.
- Hala (10/5): The most comfortable place in Orlando - The staff especially front desk family members Megan, and Carlos maintenance their kindness and respect was very much appreciated.. Bright entry and fun cozy lobby area, it was great fun staying at UCF’s area Hilton garden, THANK YOU HILTON🪴 The location simply the BEST 👍🏻,,,, everything was accessible from Restaurants to shopping @walmart & Target ..etc.💕❤️💕 None..
- Jennifer (8/5): - Room had excellent AC. Beds were comfortable.
- Corey (10/5): My review - The stay was good. I thought the bed was a little hard and not the comfort level I would prefer.nevertheless a great overall stay.
- Victor David (10/5): - Staff and property were excellent.
- Heather (2/5): Don't book here - Front desk agent was sweet on check-in however thermostat wasn't working in room. Called front desk and they advised they would send someone to fix while we were out or have us ready to move. We got back late & when checked with the night front desk person she had no idea- then called maintenance guy who said he fixed it. We finally went to our room and we were there for about an hour when it kept getting hotter and hotter. AC was not fixed. We had to move rooms at 4am to 2 queens vs the king size we paid for. The bed and pillows were awful and the room was cooler but still not a working thermostat for continuous ac flow. Don't book here unless you don't care about comfort or proper maintenance.
- Bolivar (10/5): - Perfect
- Steve (4/5): Musty smell - Had to change rooms musty smell second room better but still smelled
- sachin (10/5): - Personable staff. Very welcoming of guests
- Richard (10/5): - ease of parking and check in, pleasant staff
- James (2/5): - Booked two rooms. Both smelled badly of mold and mildew. Staff said it has been an issue and gave us two other rooms. Also smelled too bad to stay in them. The refund was polite but management needs to take these rooms out of rotation.
- Mariella (8/5): Very good -
- Steven (10/5): Exceptional -
- Micha Elaina (10/5): - Great
- maria (6/5): - Property is nice. Rooms are clean. Just old carpet. A/c made some noise.
- Verified traveler (4/5): Not a great stay - Hotel is in poor shape. Lots of cracks, and leaks. Front desk personnel was pleasant, but would not stay here again given the condition. Had to change rooms twice because of the smell.
- scott (8/5): - Only issue was outside door would not automatically close, told frount desk work she quickly called to have the issue fixed. It was not fixed when we checked out, due to no fault of the frount desk worker she was great.
- Wendy (9/5): I would stay here again - Everyone is friendly and very clean The store and food was a little pricey
- Elizabeth (10/5): Will be a repeat stay! - Clean and neat. Check in was simple and quick. We have already booked our next stay!
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