Hotel NYX Cancun All Inclusive
Location: Blvd. Kukulkan, Manzana 52, Km 11.5, Zona Hotelera, Cancun, QROO, 77500, Cancun, MX
Star Rating: 3 Stars
Property Type: property
About this Property
Experience the ultimate escape at Hotel NYX Cancun All Inclusive, where luxury meets leisure in the heart of Cancun's vibrant hotel zone.
Rejuvenating Spa Services Indulge in a range of pampering treatments with onsite massages, facials, and body therapies designed to refresh your body and spirit.
Gourmet Dining Options Savor international cuisine at our four exquisite restaurants, including Deck, or relax with poolside service and complimentary buffet breakfast served daily.
Exemplary Amenities Enjoy the convenience of complimentary Wi-Fi, a refreshing outdoor pool, a well-equipped fitness center, and 24-hour concierge services to cater to your every need.
Don't miss the chance to unwind in paradise; book your stay at Hotel NYX Cancun All Inclusive today!
Important Information
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- A car is recommended for transportation to and from this property.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Free breakfast
- Fitness facilities
- Proposal/romance packages available
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Table tennis
- Designated smoking area
- Concierge service
- Outdoor furniture
- Steam room
- Elevator
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Shopping on site
- Television in common areas
- Free breakfast
- Safe-deposit box at front desk
- Porter/bellhop
- Wedding services
- Pool umbrellas
- Grocery/convenience store
- Tours/ticket assistance
- Wheelchair accessible parking
- Snack bar/deli
- Parking (limited spaces)
- Free self parking
- Beach umbrellas
- Beach cabanas (surcharge)
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Beach volleyball on site
- Free buffet breakfast
- Foosball
- Water dispenser
- Proposal/romance packages available
- Reception hall
- Covered parking
- Casino nearby
- Wheelchair-accessible van parking
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
Rooms Available
-
Superior Suite
1 King Bed
624-sq-foot room, balcony with ocean views
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Tile/marble floor
- Toilet paper
- Shampoo
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Standard Room
1 Queen Bed
269-sq-foot room with resort views
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Tile/marble floor
- Toilet paper
- Shampoo
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room
1 King Bed OR 2 Twin Beds
398-sq-foot room, balcony with lagoon views
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Tile/marble floor
- Toilet paper
- Shampoo
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Junior Room
1 King Bed
451.9-sq-foot room, balcony with partial ocean views
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Tile/marble floor
- Toilet paper
- Shampoo
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Suite (Sunset)
1 King Bed
398-sq-foot room, balcony with lagoon views
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Tile/marble floor
- Toilet paper
- Shampoo
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- Heather (10/5): - The staff were absolutely amazing and friendly. They really looked out for us and made sure we had an amazing stay. The location is amazing with the mall across the street and the Caribbean Sea is literally right there with an amazing beach
- Vangjelina (8/5): - I really enjoyed my stay at NYX Hotel in October 2025. The beach and water were very clean, and the food was good. Although there aren’t many restaurants at the hotel, all the staff were very nice, kind, and professional. I will definitely come back!
- Jennifer (10/5): - Excellent service! I was surprised when I opened my room at night from my tour. There was a balloon with birthday logo, and outside my door the next morning also. Front desk were helpful when I asked about direction and even taught me some Spanish words. Food was great. Cocktails are only basic but we just need alcohol anyway so tell them to make it double 😉.Perfect place if you dont like to party and front beach is spectacular.
- Jesse L (8/5): - Property was great, staff was friendly and nice. Only con was I rash/bites from sleeping in the bed.
- Atifa (6/5): - Overall I would rate 6/10. There are things I would recommend for the hotel to improve for example, the staff needs to pay attention on the service, as I was waiting for spoon or something 10 minutes for them to bring. The room was ok as some of the lights were not working which I had to call to come fix it…!
- Gisellen (2/5): - Bad food and drink. Bad service extremely noise
- Kara (10/5): - Over all great place to be and to enjoy a vacation
- Darla Jean (8/5): - The resort was clean and the staff was friendly. The only complaint was the strong pressure almost daily to listen to an hour and a half talk ( time share presentation) in exchange for extra services. The pressure to sell us that was so intense we tried to find ways to sneak past the front entrance just to avoid getting pressured again.
- Kassandra (10/5): - Clean room
- Jennifer (4/5): - Would have appreciated knowing the hotel was under MAJOR construction.. nothing says vacation like the constant sound of a jackhammer, saw, and hammer! The food was really limited, am I’m not a picky eater. The wait staff was not friendly with the exception of a few. The front desk did not give good instructions for the resort. There was not a hot tub as advertised. Our room was clean, spacious, and stayed cold- loved that! The hotel was very dead after 6pm and there was a pool table that required quarters… not very all inclusive. The beach was lovely and the constant seaweed upkeep was outstanding. As a person who travels to Cancun 3-5 times a year, I would not recommend this hotel compared to all of the others we’ve stayed at. We were bored and hungry.. but grateful to be in our favorite vacation spot! Try the RIU or Hyatt properties!
- Mitchiveno (10/5): - I LOVE NYX ❤️
- Tihomir (10/5): - Clean room staff
- Yohanny (8/5): - Facilities and staff was amazing the only thing I wish they had more then one pool and a bar at the pool instead of going out the pool to get drinks. Also when they say all inclusive they don't mean it they leave some staff off the menus that you have to pay for. Staff is amazing an
- Adelaida (10/5): - Todos limpio Excelente servicio Todos me encanta
- Glinda (8/5): - Clerks David and Alexandro were wonderful. They answered every question we had. But, the hotel lacked variety when it came to food and some places weren’t included with the all inclusive. Our last nite, limited entertainment. But the worst part of the stay was the haggling from some of the vendors inside the hotel. They were constantly in your face trying to sell you something. I know that’s what they o to make money but when you want to vacay and relax, the last thing you want to do is be bothered with sales. I would come back to Cancun but possibly not to this place. But the experience all in all was good for my first visit ever
- francesco (6/5): - All day the man’s work with tools ..in my room have always sound
- Kevin (10/5): - Was more than I expected for the price. All of the food was really good! Wide variety for the inclusive meals either at the buffet or on the menu. Hotel was very clean and room service was exceptional. Highly recommend!
- Iris (8/5): - El hotel.es còmodo, habitacionea amplias y el staff muy atento y dispuesto a ayudar. El paquete all inclusive tiene restricciones en bebidas y comida. El lobby bar cierra a las 12 de la noche y el room service tiene costo adiCional y no es 24 hrs. La playa es hermosa y hay muchos lugares cerca para comer y disfrutar luego de las 12 de la noche. La localizacion es centrica y accesible.
- Victor (8/5): - Spa was good, staff is interactive Very limited resources No swim up bar so that can be a con Should be more alternatives for food especially for those who are in pool & beach for convenience. The deck lunch was very good and authentic Mexican food and there is a hot dog stand but an option on the beach or maybe a quick buffet somewhere else would be good. Beach had a lot of seaweed but that is not the resorts fault. Room service is not included in the price. Alcohol had a lot of options. The most bothersome thing about this resort is the construction that goes on directly over your room. It is very noisy and they start early so keep in mind that you may not be at ease sleeping in late. I’d give the resort a 3.5/5. There is quite a bite of stairs to go up and down from beach/pool to the main lobby and rooms. And the walkways are a bit tight but it is a small resort area. What makes a resort a 5/5 in my opinion is
- Meiyun (10/5): - The staff were nice.
- Gena Wiebe (10/5): - Was great
- Gustavo (8/5): - I liked the property and its services and staff. However, the "All" inclusive it is NOT inclusive if you want decent wines, NOT better you need to buy $600 MX at least to get a $10-12 USD wine bottle. Also, we were charged some bogus non disclosed beach cleaning fee when the beach was full of seaweed. The Tios(Spaniards) could do better with the house wine than thay cheap ass Tempranillo that it is NOT even good for a Kalimotxo. Get, wine from Baja. Cheaper and better. I almost bought the membership, but couldn't gift weeks to whoever I choose, whether family or friend without paying extra fees. EVERYTHING is an upgrade there. Other than that it is a lovely place. Cheers!!!
- Roselyn (10/5): - Great restaurants, nice beach
- trinidad (8/5): - Clean and convenient
- Sandra (8/5): - My husband and I enjoyed our stay. Nice and friendly staff.
- Sheena (6/5): - The food was disgusting. It was a super small buffet. The food wasn’t covered and flies were all over the food. There wasn’t a good selection and they didn’t have
- Shirley (10/5): - We celebrated a big wedding anniversary. It was lovely. The staff was very professional, warm and friendly. We really enjoyed our stay
- Amayranet Mendoza (10/5): - Staff was super nice, accommodating, and understanding. They helped with everything my partner and I were confused about, and we are some shy people so they helped us out a lot. They have 3 areas to dine: The deck, Umami, Chianti & Tacos Villanos and all were delicious. While the deck was more buffet like, the food was good for the amount there was and for it being resort food. However, Umami and Chianti had amazing food and a really good selection, each time my partner and I went we left with a stuffed stomach. The great thing about these places is that if we stayed a certain amount of days we were able to get free dinner, since we stayed 2 weeks we had 3 days at chianti & 2 at Umami. Umami has hibatchig which the reservation is needed for, or you can just go in to the sushi bar and eat, most things on that menu are all included. Tacos villanos were really good too but we paid out of pocket, which was more than fine for us considering all the free food we were getting. The housekeeping staff was kind to call and even slip a paper under our door to see if we wanted our room clean, and they were quick to come and clean. The area around the hotel was beautiful and walkable, we never felt unsafe. I would recommend this hotel to people who have never been to cancun. 10/10
- Fernando Tipacti (10/5): - Amazing vacation spot!
- Onome (8/5): - It’s really beautiful and I had so much fun
- Jacqualyn (8/5): - Smaller resort and fresh food
- Zhan (8/5): - We booked 1 King Bed with 398 sqft but the staff downgraded us and positioned it as an “upgrade” to ocean view, while the actual room was really tiny with only 100+ sqft; it was just a double bed and smelly, let along it was just partial ocean view and the balcony doors couldn't function. Eventually we got the right room back but had to carry huge luggage all the way down from the 5th floor (no elevator) and across buildings. When we just arrived, the concierge kept pushing services even when we told him we were starving and tired. Nights were super loud with shows going until midnight, so make sure you bring earplugs. That said, I’m still giving credit that the staff are very friendly and patient. I saw the manager was onsite every day which was appreciated. The two restaurants serve great food. They had loud construction going on during our stay so make a note of that if you plan to book this place in the next 2-3 months.
- jose (10/5): - Very glad I’d good and service
- rene (10/5): - My favorite hotel. The staff is very respectful and helpful. Take care of you every moment you’re there. Definitely coming back
- Scott Michael (6/5): - First day. I dont understand the positive reviews. Absolutely nothing special. Beach chairs are terrible, beach sargoso is not treated, food is average, "upscale" restaurants think they can require formal attire, drinks take forever and beer is warm. If you want something other than modelo, its extra. Service is below average of other resorts. Last day- Final thoughts are not much different than the first day. By Day 3, we gave up on eating in the hotel. The food was just pretty terrible at all times and days. The beach was plowed everyday after the first so we did have a nice beach day on the last day. Also shout out to Rafael, the bartender in the Lobby Bar. He should be in Vegas. And Luis on the beach. Overall, NYX is not a 4.5 star resort. At least not in Cancun. We will leave disappointed.
- Maria Franco and Alan (10/5): - What we liked was that everybody at the Hotel and Restaurants made us feel wonderful our favorite time of day was breakfast and dinner buffet’s having International food every night nd the service was excellent also the entertainment every night ❤️❤️❤️❤️
- Ashley Sherie (6/5): - It was just “ok”. I don’t think the all-inclusive was worth it here.
- Gabriela (8/5): - The staff was amazing. The food wasn’t amazing but I kind of expected that for all inclusive at that price.
- PATRICIA (10/5): - The staff was excellent
- Ismael (2/5): - This is a TRAP place. Worse Hotel ever. Dirty, noisy, in construction with hammer drills working. All inclusive buffet a joke, all cheap foods included, but the good ones were not included and offered under HIGH prices. Standard food like shrimp, or ribeye not included, offered for more than $60. Not idea why Expedia offer this Hotel in this plataform.
- Ruth (4/5): - Too many stairs..not enough resturaunt choices. Only one pool and water was HOT! No coffee shop in lobby. Esthetics of lobby outdated..pink and grey suede..ugghh! One oulet near bed..need more
- Sean (4/5): - No hot water, service was slow at the beach restaurant, fridge in the room does not work, building is outdated, rooms are not that nice compared to where I have stayed before. Lobby bar does not open until 6pm. You have to go to the pool bar to get drinks. The food at the Hibachie and Italian restaurant were fantastic. They put us in a room directly beneath a room that was being remodeled. Just imagine loud hammering noises being right above you. Thankfully they moved our rooms but we had to give up the Ocean view. The pool is nice but not enough chairs or space for guest to sit.
- Kathryn (10/5): - We had an amazing time at Hotel NYX!!! The staff was so friendly and helpful, the food (especially the Umami restaurant) was great, the hotel was nice and clean and our room with an ocean view was stunning. Juan, one of the beach servers was fantastic and the front desk staff was so welcoming when we arrived. We had a lovely romantic weekend and would love to return again.
- Homaira Afzal (4/5): - Pros-food quality and walking distance to shopping Everything else was pretty dissapointing. There def was a language barrier with majority of staff there as most of the guest spoke spanish and there didnt seem to be an issue for them, us in the other hand… The staff were very rude and dismissive to us, not sure why. Especially by the hostess at breakfast and lunch who seemed to just be annoyed by our presence. We werent offered condiments, water or simple common courtesy by the lunch and breakfast staff. The late dinner dinner staff who consisted of mostly males were exceptional however. Kudos to Inrique(i think), daniel, yoceline who was amazing on the beach and the entertainment staff. Our room was not cleaned during our 5 night stay, house keeping came by twice at 830am. Why so early on a resort, people are sleeping in. The pool shuts down early at 9pm, all food options shut down at 1030pm and the lobby shuts down at 12am. This made it very difficult to enjoy yourself. The drinks were veryyyy watered down even with double shots failed to really taste liqour in them. On our last night whilst checking out we had to carry our luggage down the very steep steps ourselves at 3am, no assistance offered. Rooms were very dated, bed uncomfortable, mini flat pillow and thin blankets with a very loud ac. Overall very unpleasant experience.
- Alex (10/5): - Good
- Javier (10/5): - Efrain is a great server helpful person ! Nayely waitress captain is really sweet owesome person
- Deena (10/5): - We were thrilled with our stay at NYX! The location was walking distance to La Isla mall, and the bus stop to travel to other areas of Cancun was right outside the hotel. Shopping and nightlife up the road was too far for ME to walk (but was only 5 minutes by bus or taxi). The breakfast buffet was excellent. The other meals were good too, but the breakfast was over and above. There was never a wait for a table for any meal, and we traveled during peak season. Oscar helped my daughter book a hair appointment at the spa and he was so kind, as was every staff member we encountered. Our refrigerator wasn't getting cold, so I notified the desk, and it was fixed in an hour. NYX was kept impeccably clean at all times by housekeeping, and everyone went over and above to make sure we had a great stay. They offered lots of activities too! We did pool Zumba with Stephanie who was a great instructor, we took a guacamole class, played pool in the lounge and even sang karaoke, all included in our stay. The ONLY thing needing improvement is the towel issue. The pool was open until 9 or 10pm depending on the night, but the towel booth closed at 6, so if you wanted to swim after 6 you couldn't get a towel. Each guest is only given one towel for a shower, so we didn't want to use them for the pool too. We will definitely be back because our stay was exceptional, but in the future please consider keeping the pool towel booth open until the pool closes.
- Yahaira (8/5): - Very clean and friendly staff. I felt safe there. What can be improved? The inclusive food options.
- Cooper (10/5): - Great location! Friendly staff!
- Danielle (10/5): - Me and my son loved to stay at NYX The room was nice, comfortable bed The food was good The Italian restaurant was nice :) The people very very friendly
- Salina (10/5): - Rooms were kept nice during our stay. Although it would probably be better with deeper bathroom cleaning in-between guests. Showers has some scum before we arrived. Service was perfect. Entertainment was well thought out. Food was perfect! Deck restaurant included a buffet along with a la carte menu which changed for dinner every night. Chianti Italian restaurant was a nice change. Umami Japanese was great! The teppanyaki was entertaining and sushi option never failed us. Will be returning.
- Rolando Javier (10/5): - fun and friendly staff. Great pool and pool bar. Beachside tikis are great if able to get one. First come first serve. the sushi place is outstanding. breakfast had many choices( buffet style). Same for dinner. The italian specialty restaurant was ok, but prob wouldnt bother repeating. sushi as stated is diff. story- AMAZING. The activities staff was fun. the hotel provides fun activities throughout the day( pool/ beach volleyball, Karoeke.. etc). Room were clean with cold AC. went with a party of 13 and would 100% book again .
- BENOIT (8/5): - The overall property is nice and the staff is overall froendly and
- Hermon (10/5): - Is was nice very clean property. Nice staff very friendly.
- Daiji (8/5): - Food was just ok.
- Chanderpaul (10/5): - My husband and I went here for our honeymoon! We enjoyed every bit of it from the heated pools, to beach, to the staff & most importantly food and service. Everything was great and we had a wonderful time here. Will be coming back in the future!! ! :)
- Elaina (8/5): - Two doors down is an abandoned building with gang graffiti on it and boarded up windows. The property could be better maintained. Food was better than expected. Service at the beach was exceptional. Luis A+++. He even saw us leaving and brought us our bottles of our drinks of choice !
- James (6/5): - First of all the property is NOT all inclusive. I have been to many places that were all inclusive and this place by far is not. They have one breakfast area, same food every day. The Italian restaurant and Japanese restaurant you can go only one time. We got sick at the Italian restaurant, although it was very nice, the presentation was nice, but no one can explain what any of the food is anywhere. No one speaks English and can explain what you are eating. The Japanese restaurant was very nice, food good. No one new that you can go to the sushi bar without reservations, and there the food was delicious and was explained pretty well. Great place, good food. Remember you must wear shoes - men to all the restaurants which we did not know. The hotel is clean very nice, we did upgrade our room for a great view, again however, we had to ask for towels all the time, and they were stiff and hard. We had to ask for water bottles every day as well. The bars were okay you the bar tenders were very nice and made good drinks, water down alcohol so you can drink all day. I feel that it would have been nice if English was spoken more often especially in the restaurants. They did have a lunch place, same food every day in the evening you could go to the outside restaurant for the buffet. Once again, not all inclusive, had I known what I know now I would definitely not go to this hotel. I know the folks at the desk were very nice and helpful and the gentlemen too there. Notafan
- Andrew David (2/5): - Do not come to this resort if you are looking for a peaceful relaxing time. It’s is overcrowded, there are not enough pool / beach chairs to accommodate everyone; the beach and pool are noisy and you are on top of other guests. The dining options are very limited and you cannot get a reservation at the specialty restaurants; we managed 1 in 9 nights. It’s noisy! At night the sound from the karaoke carried up to our room on the 3rd floor and we could hear every word. In the morning from 8 am they were jackhammering. We contacted Expedia to change our reservation after 2 days but the hotel refused to give a refund. It was that bad we tried to go home! The alcoholic drinks were made with cheap local liquor and even after 10 we were not intoxicated. There was nothing deluxe about our deluxe room. The fan didn’t work, the AC thermostat didn’t work so the AC was either off or freezing and we didn’t even have a plug for the sink. The balcony was so narrow you could only sit sideways on a chair. The only positive for this hotel is that the staff are amazing and were always kind and helpful.
- Eliel (2/5): - The place is super clean but the pool is super small, the property don't have a lot to do , not night life and not a lot of restaurants to chose from
- Breanna (6/5): - Food wasn’t the best and they close the pool pretty early and only let some people swim after hours. Don’t follow their own rules of their resort so it was a bit confusing but it has beautiful views and
- Eva (10/5): - The property is a smaller resort with about 190 rooms. The staff are very kind, and very helpful. NYX is located directly on the beach and offers both all-inclusive and hotel options. Drinks can be enjoyed in the large lobby-in the evening- and on the beach and at poolside as well as the restaurant. The design is beautiful and relaxed. There are welcoming large sofas in the air-conditioned lobby. There are three restaurants that offer a variety of REALLY good food. I went to relax alone, and this place is perfect for that. There are also groups, weddings, families, and people of all nations- it's a comfortable mix of vacationers. You will love it. I promise. My room was large and serene- the rooms are all different- this is not a cookie cutter hotel, but a place of narrow passageways and brightly lit towers with surprising views. The outdoor hot tubs are lovely, and the foliage is large and lush with blooms of many colors.
- Jacqueline (8/5): - Food was great!! All the staff were great!! Great service!! It is very small. Not much entertainment at night. Love the staff but it was a bit to small for me and my daughter. If you like a small boutique hotel than it will be a good choice.
- Tony Edwin (10/5): - I can’t say enough about the amazing staff and the friendliness of them. After 2 days it felt like a family. We are already looking to go back in January.
- Stattler Ryan (10/5): - The staff were very nice and easy to talk too. Shopping centre nearby
- Hugo (2/5): - It is about the hotel and they blame expidia about the room and the number of people coming in it was me my wife and daughter of 16yrs that they said that on the order, I did a note that the child was one year old, the reservation was for one room two beds and they gave me one room one bed and they charge me extra $720dlls for my daughter
- Nicolas Jr Mendoza (8/5): - The staff was nice and friendly. The resort was clean. The food was a little lackluster, but overall was a good experience.
- Stanley (6/5): - The food was great, especially at the “Deck.” I was disappointed that this hotel advertised as adult only and all-inclusive; however, that’s not the truth. This is false advertisement to lure people. I will never booked a room at this hotel again.
- Evan M (10/5): - Beautiful hotel and very welcoming and friendly staff!
- Juan P (6/5): - Huge rooms no furniture at all except for the bed. Lack of information from staff. Did an upgrade had to wait longer for the room to move in. Food was ok, wish they had more variety off their Mexican menu
- Andrew John (8/5): - great place clean, and squared away. I'd go again..
- Shawntel (4/5): - We had to pay for a room upgrade because we didn’t want to walk up 4 flights of stairs every time to reach our room. My husband has bad knees and that was not disclosed. The wait staff didn’t have very many fluent English speakers. They would pretend they knew what we asked and bring us the wrong thing all of the time. We won’t stay there again
- Rebecca Anna (10/5): - Great hotel! 10out of 10.
- Michael (10/5): - Great location at a great price
- Vivienne (10/5): - Friendly staff, great atmosphere
- Jennifer Lee (10/5): - The staff was incredibly helpful and the food was delicious with many options
- Alison (6/5): - Great location on the beach and the size of the hotel is lovely. A little run down in places. The restaurant on the beach is so so dark that you can’t see what you are eating. Could do with some tweaks here and there.
- Esther (8/5): - The food was good the beds were clean .. my tv was broken but overall a good experience. The staff were so friendly. Ask for Efrain he’s the best. Super attentive and helpful.
- Alondra (10/5): - I loved how clean everything was and how friendly the staff was!
- Julie (10/5): - The food was absolutely amazing. I’ve been to several different resorts and feel comfortable saying that. I like that it was a smaller resort because I just had surgery and didn’t want to do a lot of walking so that is perfect. The beds were comfortable. The staff was super nice. The only thing I didn’t like which is in any resort is the pool gets so hot I think all resorts need to find a way to cool the pool Other than that 10 out of 10
- Isadora (8/5): - Great service and activities! Food was also really good.
- Derek (8/5): - Staff great, area is not great
- Elizabeth Cruceta (10/5): - The hotel was great overall but they have this offer about some package to you to get discount on all vacations and the staff were pushy. But the everything was wonderful.
- Shanna Marie (10/5): - We really enjoyed the food at this property. Probably some of the best I have had at an all-inclusive. The pool is small, but the beach made up for it. Beautiful location, and great access to fun shopping, etc.
- Viral (10/5): - Love this resort!
- Cheryl (10/5): - Excellent place to stay. Not too big not too small. The food was awesome at every place we ate. Room was spacious and very clean. Staff wash very courteous and always attentive to our needs. Would stay here again.
- robert (10/5): - The hotel is clean, the food is good, the service is great, the only downside is that people take over the sunbeds at the pool at 5 in the morning, leaving their towels
- Maria Angelica Andrade (10/5): - I love the attentive staff, I did not like that the seweed could be cleaned up as to still make the beach look appealing
- Aalyah (10/5): - Amazing
- Cetin (2/5): - Slept on the couch first night since the hotel forgot to add second bed to our room(!) Last night the air conditioner failed and we had to sleep in a hot and humid room, no solutions provided for neither one, none of these problems are acceptable for a hotel. Too loud music till midnight you can hear from 3rd floor, not for families, the beach was full of seaweeds, hardly could swim.
- Olivia (10/5): - Super nice, restaurant food was the only negative
- Tolulope Owolabi (10/5): - It was an amazing time
- Mollie J (8/5): - The staff was wonderful!
- Jazmin Hernandez (10/5): - I stayed there before staff is friendly
- Abbos (10/5): - best
- Johanna (10/5): - the hotel could used a little more maintenance. but the food was delicious and the staff extremely nice. i would really recommend Raul at the dinning room. he is the best. very polite and very attentive. please ask for him if you're having lunch or dinner. he would keep drinks and food coming. thank you raul. for making our staying a good memory
- Maryi L (10/5): - .
- Markira (10/5): - I honestly loved everything. I booked it for my fiancées 21st birthday and he loved it as well. The staff, the food, the drinks, everything was amazing. I’d definitely go again.
- Michelle (10/5): - Their staff are friendly!
- Leorroniruth (10/5): - Everything is always perfect
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